Customer Reviews for U-Haul Moving & Storage of Metairie at Airline Hwy

Évaluation :

5

Staff extremely helpful and just like family members. Since my wife was recovering from cancer in another city and I needed both storage unit and a U-Haul truck [from time to time]. The staff went out of their way to help and provide

Évaluation :

4

The manager, Laura, was friendly and helpful during the reservation and check in

Évaluation :

1

The unit was open to the outside, had a beam that cut across and reduced the area of the space, and hat a rat bait trap. The woman was very pleasant and refunded the deposit.

Évaluation :

5

Excellent , I give it 19 out of 10

Évaluation :

5

Muy bueno

Évaluation :

3

Elevator stayed broken.

Évaluation :

5

Check in was super easy, everything was clean, and they even have a courtesy cart which rly came in handy.

Évaluation :

5

The staff are like actually family members and it felt so good and comforting to have them , especially with all the day to day stressful times of joblessness and the COVID PANDEMIC to add to our miseries

Évaluation :

5

The person in the office was extremely friendly and helpful.

Évaluation :

4

Elevator has been broken both times I've come to the facility so far.

Évaluation :

5

The agent was very helpful and nice

Évaluation :

5

Laura, the manager over the facility, was wonderful. I lost my home and a lot of my belongings to hurricane Ida and was bringing the stuff I could save to this storage unit. Laura called me beforehand to tell me how things worked and was so nice. I also met her the day I was moving in and she made this part of my life easy compared to everything I have been going through recently.

Évaluation :

4

Close to my house

Évaluation :

5

I would like to thank Ms Laura for helping me to get the correct size storage after I ordered the wrong size. She stepped in quickly and was very helpful in assisting me during such a stressful moment. She was patient even though the phone kept ringing, she didnt miss a BEAT! thanks again for all of your help Ms Laura in helping me to transition. you were the best

Évaluation :

1

The manager Ms Laura listens to nothing or a problem u tell her she don’t fix anything one of the vents was leaking and water go in my storage and damage a couple pair of my shoes she didn’t even notice the water was leaking nor did the house keepers because they never go upstairs to clean or look for anything… my things was ruined and I got no comprehension back for them my door was old and getting stuck she didn’t pay me any mind an didn’t know I told her before about it … she was more focused on me being a young black man and she had to watch my every move I think she is racist honestly this was a horrible experience stood so long cause it was convience for me …

Évaluation :

3

Thanks for your help when needed

Évaluation :

5

Very easy to rent online and questions were answered promptly. Would highly recommend thus sight

Évaluation :

2

I DONT LIKE IT

Évaluation :

5

Helpful and patient

Évaluation :

3

Didn't like that we had to walk all the furniture all the way to the back. Other than that, cool overall

Évaluation :

2

The storage unit was not large enough for a 2 bedroom apartment as stated on the description.

Évaluation :

5

Very nice people to deal with I have also rented trucks for this facility

Évaluation :

5

I really had a great experience with U-Haul and the staff was very friendly and helpful, I would recommend U-Haul to friends and family based on my experience and service I received

Évaluation :

2

I had a horrible experience. Wasn't able to access unit I reserved. Had to wait around forever while things were fixed even though I reserved in advance. Def. won't recommend.

Évaluation :

5

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Évaluation :

5

Personnel amical

Évaluation :

5

When I need another storage I know were to come. Thanks

Évaluation :

5

Easy and convenient! Card system was great except when I had to go in and out and had to swipe the card again.

Évaluation :

4

Idiosyncracies with elevator. Attentive manager. Nice facility. Stairs not for handicapped. Oddball parking on a major street. Lots of issues but pricing is close to allowing for that. SGL

Évaluation :

5

IT was very easy, no wait time in and out.

Évaluation :

1

The customer service was horrible. I reserved the van 3 weeks prior to moving. I picked up the van in Texas because I was moving to Louisiana which was a 6 1/2 hour drive & storage was never booked.

Évaluation :

3

Billing is confusing, I paid in advance at times and lost track of how advance I paid. Sometimes the invoice would read $0 due and then I would get charged $15 late fee.

Évaluation :

4

Great service, attention to details and information that I needed to know.

Évaluation :

4

The only problem was that the elevator broke and we couldn't use it so we had to slide our stuff down the stairs. The elevator was working when we brought the stuff in back in July!

Évaluation :

5

The manager, Lillie, was very accommodating and helpful. I was setting up a storage unit for my company and she walked me through all the details and helped me figure out what was best for our needs.

Évaluation :

5

I had a great experience!

Évaluation :

4

Very helpful staff!!

Évaluation :

1

Ya'll canceled my order. Won't use or recommend uhaul. Used Budget.

Évaluation :

2

The staff member who assisted me was rude and unhelpful. The storage unit was outside and exposed to direct sunlight, making it unuseable for my needs despite its supposed "climate control".

Évaluation :

4

The employees were extremely nice! Very helpful. They seemed a little understaffed which made the move in process last longer than it should have. Overall they were friendly, but could have used help.

Évaluation :

5

Very good.

Évaluation :

1

My Mom thought all 8 of us kids that when you can't say nothing good about someone say nothing at all. In other words Fogivness is far better than anger for anger kills Fogivness Heals!! I'm glad I'm

Évaluation :

4

My only complaint was the size of the elevator. It is too small to accept the standard sized carts that are available in the facility.

Évaluation :

3

Some items in storage were mildewed and have been lived in/damaged by rodents. We had to throw some items out because of that. Cockroaches also a problem.