Online check in is a little confusing regarding not accepting pics
Chris B.Customer Reviews for U-Haul Moving & Storage of Metairie at Central Ave
Testimonials From Recent Customers
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This specific location is always awesome! The vans are clean and in great condition, the employees are super nice and friendly. Always has equipment available & will always work with you in whatever your moving needs are.
Madeleine P.Let m not sure where to evaluate the truck itself. It was so loud I had to ride with ear plugs in just to avoid the deafening wind noise. It was a very miserable experience because the truck was so difficult
William M.Again, this location should be used as a model location for ALL UHaul locations.
John B.The text link to check in your equipment after hours never works.
Gerald B.Excellent! Poster Child for all UHaul locations!
John B.This location, management, and staff should be the poster child for customer service!
John B.Great customer service and very well stocked supply room! This staff goes the extra mile to help customers and they are very nice about it.
Maria C.The staff is great!
Patrick P. | Expérience généraleGreat vehicle and Excellent Customer Service!
Shawn R.They worked hard to find the truck I needed.
Joseph B.Drop off was quick and professional.
Elizabeth T.We tried to submit our vehicle return as the sign on the building stated. We did this three different times and we were kicked out all three times. We then tried the 800 number and was told that there was a hour wait and after about two minutes this line went down. We tried this also three times. We then called the number on the front of this building and a man answered and handled the problem for us.
imothy P.Customer service was awesome.
Yvette H.Best U-Haul rental in New Orleans! Vehicles are always spotless and customer service is EXCELLENT!
KIMBERLY T.I had an issue with the gas gauge. When I started the truck it read 7/8's of a tank full. Driving for 2 blocks it dropped to 3/4 full. I drove a total of 8 miles and had to put 6 gallons of fuel in it to avoid paying a penalty. Either your truck get less than 2 miles to gallon or someone is playing games.
Ricardo R.The extra milage wasn't included. I had to make a 45 minute phone call to add. She couldn't find our reservation information and made a new one? But the order number stayed the same.
logan L.This location should be used as a training model for ALL UHaul locations. Especially for those locations in the New Orleans area.
John B.Staff is super helpful and pleasant.
Sunny C. | Expérience généraleUnk.
Charles Y.Easy process to pickup and dropoff, equipment was as promised and well maintained.
Andrea C.This particular U-Haul is always amazing service! Their vehicles are always clean, in good shape, & AVAILABLE!
MADELEINE P.By far my best vehicle rental service experience ever. I was well catered to,and will be returning in the future for any further vehicle rental business.
JOHN G.Very good owner/management - the best in the area. Kind, helpful staff. We forgot something in the truck and they called us right away to return it.
KELLY B.This location should be the poster child for Customer Service!
John B.There's always room for improvement, but nothing comes to mind. Everything went smoothly and efficiently.
MATTHEW J.This is second time I've rented from this location this year. I've found them to be professional, courteous and reliable. Two very good experiences. The facility is clean and in order. If I were you I would use it as a model for other stores. The online website applications are excellent. Great Job!
Donald S.Laura is tops. Very helpful, considerate and personable. Can't be beat. She's a true asset to UHaul. And the employee outside swept up the broken glass we dropped immediately with no complaint. Loved my experience with UHaul on moving in.
Juanita G. | Premières impressionsLaura, Amy from front desk was awesome as well as Cleaner Pearl. Laura was so thorough I'm helping me & practically saved my life concerning moving hiccups. She was very soothing in her voice, professional and just down to earth nice making my moving experience soooo pleasant with Uhual. Amy was so helpful and I enjoyed her help and Personality. Pearl was just cleaning and sweeping away making and keeping floors tidy. Really awesome staff & my 1st time doing business at this location. I would highly recommend to others.
Tara B. | Online Move InEverything went well and Laura was extremely nice and very professional!
Ramon M.Everyone in this location is very nice and really helpful Thanks you guys for your help and service
amber F. | Expérience généraleS.O.
SAMUEL M.All employees we interacted with were amazing, friendly and extremely helpful!!
Erin M. | Expérience généraleWas cool.
NORMAN G. | Expérience généraleVery Professional
KEICHA O.Laura Hudson is fantastic! Goes above and beyond to help customers.
Emily H. | Expérience généraleVery professional and friendly staff
MARY V.I moved out on the 6th. Other than that everything was good. I left a few shoes due to rat holes
Edith K. | Expérience généraleI was under the impression that I was renting a pickup for 3 hours to go 5-10 miles for $19,99 as advertised. I purchased the $11 additional coverage for truck as well. Today I have a $41 charge on my credit card used to hold only and $46 on my debit card! For 3 hours and 5 miles total this is an amazingly deceptive contract I must've signed without reading. I would use this company again and specifically this location because it was clean, convenient, open late, and accommodating. The staff was knowledgeable, professional yet friendly, and thoroughly helpful. The vehicle was new, clean, and drove nicely. The buyer should BEWARE of hidden fees and additional charges in contract and go in to the agreement knowing that what they advertise is NOT accurately conveyed. Very disappointed today after being so completely satisfied last night.
KELLY M.The owner (I think Laura) was very accommodating and nice to talk to. I would definitely refer others to her location.
KANDI P.The ladies were very helpful and friendly! Merci.
April G.Laura was wonderful. After the first U-haul place misled me about the availability of an appliance dolly when I went to pick it up, I called around and found Laura who agreed to hold it for me until I could get there. I had people waiting to help me move a refrigerator and was in panic mode. She was there for me!
Carolyn T.The storage units could have been better lit or electrical outlets available so that I could have supplied additional lighting. Other than that the facility and personnel were great. Laura Hudson, "The GM", is great to work with.
Patrick P. | Expérience généraleNothing Love Ur Worker She We're Very friendly An Helpful😇🙏🏽â¤ï¸
MILDRED J.Service and equipment at this location are both excellent! Both Laura and Amy were efficient, accommodating and friendly. Merci.
JENNIFER C.The owner of the place amazing friendly person
DONDRELL W.This is the cleanest U-Haul place that we have used across the city. The manager is extremely nice and professional. Love love love!!!
Kimberly T. | Premières impressionsThe lady at the central location aka the manager seemed to have an awful attitude
SARAH B.Give discounts for early returns.
TROY G.Great experience. Simple and easy check in and check out. Very helpful and courteous staff. Merci!
Lori S.The front drive side tire was worn to the belts.
mikyung L.We rented a Uhaul Van, very clean, brand new. Needed it move my mother's things out of storage. We had it for almost 12 hrs. Everyone was super nice.
Royce J.I rate my experience with u-haul as excellent. I generally delivered my payments to the office. Everyone was always very friendly. The items in the storage belong to my son so I rarely entered the storage. Thank you!!!
Rhoberta P. | Expérience généraleManager Laura, loves to profile minorities. I will never ever rent from that location
TYRESSA B.There was a minor problem at first but this team made sure everything was handled professionally and promptly I’d rate 10 stars if I could thank yall so much
DARREIL C. | Expérience généraleThe worker was excellent!! Very helpful
LASHARA A. | Premières impressionsThe GM was amazing and knowledgeable. She was on top of our needs. Throughout my units rental she was definitely the reason why everything went by so smooth. Thank you for your professionalism and caring manner. Even though hurricane Ida was an issue the GM and her staff went above and beyond.
ROSLYN MICHELLE W. | Expérience généraleThank you for an easy move in experience!
JO ANN P. | Premières impressionsA little bit pricey but the staff is very friendly, efficient, and helpful. The facility is very clean well maintained.
Ronald C. | Premières impressionsLaura is very nice and helpful. Thank you
SHELLEY N. | Premières impressionsYou were kind and helped us with a large last minute deal on a 20 foot truck on a move years ago and I will always remember you for that. Another fantastic experience with Amy and Velvet yesterday!
Mckenzie L. | Premières impressionsPaying extra for 24 hours of access is a bit much and the the locks used cannot be used elsewhere makes them a waste of money. Temperature control was on but still sweating occurs when inside the unit just standing. Paid $150 plus lock and 24 access. Also the trucks take up too much space so one must checkout then get into vehicle to enter and exit grounds.
Tania S. | Expérience généraleMs Laura is the GREATEST I will give her a 5 star plus more! She really knows her stuff, she was very helpful!
Erica C. | Premières impressionsHats off to the staff that works there. They were great in helping me get in and out. Very nice ladies.
thaddeus p. | Expérience généraleThe two women who helped me at the storage building went up and beyond they were great
THEODORE K. | Premières impressionsGreat staff!! Extremely helpful & friendly. Went out of their way to ensure my grandmother and I were satisfied and safe with our entire U-Haul experience.
Anna S. | Expérience généraleLaura and her staff were very helpful, efficient and friendly! I would absolutely recommend to someone.
LAURI Z. | Expérience généraleGreat staff.
WALTER B. | Expérience généraleYour staff was very helpful and I was a 100 % satisfy
PENNY B. | Expérience généraleStaff was always helpful and friendly.
asa p. | Expérience généraleI still have two storage rooms with this same U-Haul. I closed out two of four storage rooms.
PATRICIA W. | Expérience généraleLaura, who helped me start my rental unit process, was available throughout the entire time I had a storage unit. I cannot comment enough about how helpful, friendly, and kind she was during my rental stay. She even came out and helped direct me when I was backing up to load up. I would definitely recommend and use this place again.
Stefanie B. | Expérience généraleI've been at this Storage facility for a year and the manager Laura has been consistently helpful, available for inquires and overall a courteous and efficient leader of her team and customers. Great experience!
Pamela W. | Expérience généraleHoney, the young lady who helped us, made the experience easy.
roy l. | Premières impressionsThe Manager was awesome. Profesional, sweet, helpful, patience, and a wonderful person.
Ifrail A. | Premières impressionsStill renting there; changed storage Unit for more space.
BESSIE T. | Expérience généraleAutomated billing system did not alert me before payments were due. It only sent messages after the bill was due and late fee was active. That's just terrible business and I will avoid U-Haul because of it
Michael J C. | Expérience généraleLaura and her crew were always friendly and greeted me by name. They even asked how my dog was doing. The facility was so clean you would think it was the grand opening; unbelievably clean. Their staff changed my views of U-Haul to a top of the line business that I will always recommend to anyone needing a rental truck and/or storage facility. *****
WILLIAM H. | Expérience généraleMoving just after Hurricane Zeta sent its100 mph gusty eye through our New Orleans (Metairie) neighborhoods, was quite a challenge. But Laura Hudson worked hard (on Hurricane-induced power-lost computer systems, and a no-lights, no-elevator building) to find me a GROUND FLOOR unit, so we didn't have to try to carry 45 pieces of Office Furniture up to the 2nd floor. She was helpful in many other ways, too, so I can't compliment her enough.
LOUIS E (Chip) W. | Premières impressionsnc
BESSIE T. | Premières impressionsI rented a truck and was given a coupon for a free month. I than started doing internet search reviews for the highest costumer rated location. Ms. Laura location stood out. Believe me, the rating are correct.
Clyde A. | Premières impressionsThe owner ms. Laura went ABOVE & BEYOND! We're refugees from Hurricane Laura & she made us feel right at home! She Made our transition from Lake Charles to her facility as easy as possible. I can't say thank you enough to her an uhual!
Abbi G. | Premières impressionscourteous, attentive and most helpful if any issue arose.
MURPHY D. | Expérience généraleI had a great experience. However, my work schedule rarely aligned with my access hours. I am pleased with my experience and would recommend this location to others
rob s. | Expérience généraleNo complaints. Keep up the good work.
Dejean P. | Expérience généraleused unit as business storage, had to move out due to Covid-19 business decline.
SHAWN S. | Expérience généraleLaura was professional and always helpful. Her staff was always courteous and knowledgeable. I was very pleased with U Haul.
Theone d. | Expérience généraleCustomer service was very kind and courteous
deborah m. | Premières impressionsNice and clean facility. Only had an issue when moving out I was apparently given the wrong keys to the lock on my storage costing me $85 and two hours of my time to have a locksmith remove the lock. I just felt that it shouldn't have been on me to cover the cost if I was issued the wrong keys. Management was no help at all and told me that if I had a locksmith come out she would have to supervise him to ensure no damage to the storage (also verified that she was the manager of the facility). When the locksmith arrived she appeared to be busy but never acknowledge the fact that I was standing there with the locksmith man. I walked outside where I saw another associate and asked if she had a moment to monitor the locksmith man to ensure there was no damage and she informed me that usually they don't monitor work of the locksmith and that we could proceed with the process of removing the lock. Manager who did know that the locksmith man was on site never appeared even through out her emphasis that we needed to be monitored. The entire situation to me was handled poorly and I'll never return my business to this facility again.
Danny N. | Expérience généraleservice was fine
Duaine D. | Expérience généraleThe only disappointing fact is that I was told that I would be charged $40 to place trash into your dumpster because it is so small. I had to travel to a city dump making two separate trips.
LEROY W. | Expérience généraleLaura is my person. So helpful, positive, and funny. She was really effective and explained everything and anything I needed to know about renting a unit! Highly recommend her and this location.
Amber R. | Premières impressionscourteous, Friendly, effective management and Services.
BESSIE T. | Premières impressionsStaff and the manager were excellent! Very nice, and very helpful!!! Thank you! You
Blanca B. | Expérience généraleThanks
darrell d. | Expérience généraleLaura was very kind.
Valerie S. | Expérience généraleThe current staff is very involved and knowledgable. In the recent past I had been downright ignored by staff. Very nice facility, clean and organized.
Phyllis G. | Expérience généraleS.O.
Chelsea M. | Premières impressionsShe handled my switching and then deciding not to switch units with grace. However, the free month seems to have disappeared from my payment account due to the switches...
Philana O. | Premières impressionsN.D.
LUCIANA M. | Expérience généraleThe customer service at this location was much better than at the location where I picked up the U-Haul. The a sales associates were professional and helpful.
EVA N. | Premières impressionsEverything was fine for the exception of my unit. It was located in a shaded corridor, but when it rained it held water for several days and was a haven for mosquitoes and other insects.
Felicia W. | Expérience généraleAll of the ladies were courteous and informative.
Sherman D. | Expérience généralethe place is so friendly and accommodating.
James F. | Expérience généraleOk
adnan h. | Expérience généralewell maintained, secure, and easy to use. Had two large storage units used as holding until new home ready.
Anthony W. | Expérience généraleLocation is convenient & well maintained. It's tight to get into parking area & often unused large trucks are parked closest to the storage entrance making it more difficult to park and move in/out.
CANDICE A. | Expérience généraleThis was an awesome experience please feel free to use this storage.
Shawanda S. | Expérience généraleMerci.
JENNIFER L. | Expérience généraleThe Uhaul Representative was very polite and help and explained the whole rental process to me.
Telameckus A. | Premières impressionsLillie is the best! She's very sincere and helpful.
tara ann s. | Premières impressionsThe staff was amazing and more than friendly
regalado r. | Expérience généraleWe couldn’t get inside of the gate someone had left a large size uhaul in drive way infront the gate it was very tight to get through!
Alicia T. | Premières impressionsAfter approximately 15 years we only moved because a new facility opened near our home so strictly a convenience issue
WILLIAM H. | Expérience généraleStaff always nice, friendly, and helpful.
RENESHA M. | Expérience généraleVery friendly staff. We had a great storage experience. Loved the hallway signs.
tera b. | Expérience généraleVery good experience
RICHARD G. | Expérience généraleKeep up the great customer service
janet r. | Expérience généraleCustomer servuce skills were excellent the employees were very helpful at helping me find the right storage unit
michelle v. | Premières impressionsThe management was extremely friendly and went above and beyond to help. Merci
Byron H. | Expérience généraleThe staff was so patient w our questions, laid out all our options. And so present to see and speak w each time we saw them! We feel very lucky to have met Ms. Lillie!
Stacy D. | Expérience généraleGreat experience!!!
Tony B. | Expérience généraleVery smooth and efficient transaction
Gary H. | Expérience généraleAll around great experience at this facility.
vinson k. | Expérience généraleChanel and Chantel were extremely friendly and helpful. I will definately use them again if i have the need and recommend to others.
steuart l. | Expérience généraleEveryone was very nice to my husband and I, my mom had just passed and we were putting her things in storage until we can return. We were still in shock and everyone was so kind to us.
Rebecca C. | RéservationOnly matter concerned with was card was denied after 7pm. We had til 10 pm we were not allowed to move out on due date and didn't realize access was $10 more after hrs and the 800# no one calls back
Mesha p. | Expérience généraleI really thought I was going to hate being and dealing with any uhaul, especially since they didn't hire me back after they fired me for no reason, But the women at Central location are GREAT. Thanks
Reelous M. | Expérience généraleit was a great experience I appreciate that the room was very very large and spacious
Bobby N. | Expérience généraleLillie Adams was exceptional, she went out of her way to make this an easy check in and out of the storage unit. Her caring and friendly attitude is above any I have met in your company.
Kyle W. | Expérience générale