Customer Reviews for U-Haul Moving & Storage of Middletown

Évaluation :

3

The cargo box had blankets and a dolly lose lying on the floor

Évaluation :

5

Work was completed quickly. Very friendly.

Évaluation :

5

Everything was perfect from beginning to end and I'll go nowhere else for a u haul again The young man who managed everything was very nice and friendly and took care of it all Thank you for this experience

Évaluation :

3

The steering was not so great above 40 mph

Évaluation :

4

Overall, went well.

Évaluation :

3

My mechanic had to stop working on my vehicle, to do customer service. Not enough employees on duty

Évaluation :

1

Trevor, was absolutely horrible! He didn't make eye contact, he mumbled. I asked him several times to look at me, he got rude and condescending. We waited 15 minutes for someone to get to the counter. There was a note asking for customers to call a cell phone, ( house number) no one answered. We were quoted 0,49 cents a mile. I believe I paid 0,99 cents. And I was quoted $79,99 for the vehicle, I paid $10 for the insurance. Unpon bringing the vehicle back, the unprofessionalism remained the same. Eating out in his car and left us standing at the counter, Trevor rolled his eyes because I asked for a complete settlement of the transaction. I work for a Law firm so I am very thorough. I was an inconvenience, not a paying customer. We won't be back.

Évaluation :

5

Thank you for the Thirteen years that i've had that Storage bin.

Évaluation :

5

The worker was very good. I will use them again, and have all ready told other people about them

Évaluation :

2

door was not working and did not know to go thru work bay to get in.

Évaluation :

5

NATHANIEL WAS AMAZING HE HAS BEEN THE BEST EMPLOYEE YOU HAD AT THIS LOCATION IN A FEW YEARS SINCE JAKE WALKED IN HAPPY CUSTOMER WALKED OUT A HAPPIER CUSTOMER VERY WELL PLEASED JUST HAVE GET MY STORAGE FIXED MISSING SCREW ON DOOR AT BOTTOM OF HINGE AND ONE ON DOOR BY LOCK INSIDE THANKS

Évaluation :

5

Super friendly and helpful. We had issues with our movers and had to keep the truck for two extra days and they were very understanding and helpful. We returned boxes and they took care of them and issued a refund.

Évaluation :

5

Customer service was excellent but if you did not want to download the app trying to reach someone by phone was very complicated and frustrating.

Évaluation :

1

Man at counter was more wanting to chit chat about his neighbor where he lived than waiting on a line of 5 people deep. Then when I got to counter old man that was working there was rude when I was returning truck even told me to step aside to help the man behind me after I was in line for 35 mintues. This place need more help or better customer service.

Évaluation :

3

The vehicle did not run well at all. Slow to accelerate. The inside appeared clean but the ride was very rough and dragged. There seemed to be so many other vehicles on lot and a customer with a reservation should receive the nicer vehicles in the future.

Évaluation :

1

Thee trailer was dirty in the inside to start. The employee was having a bad day and talked a lot under his breath. He then did not connect the trailer properly and as soon as I pulled out into a busy main thoroughfare the trailer bounced off my hitch damaging my tailgate and license plate. This also caused the harness to unplug and the cars speeding behind me narrowly missed hitting me. I had to risk my life to install the trailer properly because there was no pull off where this happened. I spoke with the employee via phone and even had a manager follow up the next day. I told them I wouldn't pursue damages since my truck is old but the rental should have at least been free. I just checked my account and was still charged. The lazy worker failed to tighten the ball lock all the way down. After I reinstalled I had no further problems. I think my rental should be fully reimbursed at the very least. I did not take your insurance as I have commercial but this being U-Hauls fault to begin with, we both know that a property damage claim would be awarded in my favor. I took pics while on the road and of the damage.

Évaluation :

5

Todo muy bien, en el tiempo presente , y la caída del equipo , justa mente para la necesidad de la mudanza.

Évaluation :

4

Get about 5 more of those Chevy 150 trucks in. Some one calculator, the mileage wrong and the gas gauge wrong. I really should be created at least 20 dollars back as I put it at half a tank when it was under half a tank. You can look into your judgment by the photos I took before I took the vehicle. You will see the gas gauge is wrong, and you will see that the mileage was wrong. Merci

Évaluation :

5

Great customer service! Easy check in. Used the app to reserved the truck and it went smoothly.

Évaluation :

1

I did not have an issue with the drop off location itself - more of an issue with uhaul itself for changing the drop off location without any knowledge or communication to me whatsoever. Talking to the uhaul customer service was a miserable experience as both of the people I talked to blatantly lied to me about who they were transferring me to to resolve the issue. If it's within my power I will never use uhaul I again, you are a miserable experience.

Évaluation :

5

Muy bien

Évaluation :

2

It's not really their fault but it's a really horrible part of town and ultimately it was the person at the original U-Haul location that selected it incorrectly based off of my original reservation so ultimately, I'm just very upset about the entire situation and I had to walk around the entire lot at the drop off location because the key dropbox was not there so remote drop off was not possible

Évaluation :

5

Only thing I can say is it's always easy quick and professional employees are a great help and I wouldn't go to any other place to rent anything or store my stuff with any other company thank you all at the Middletown location

Évaluation :

5

Excellent and super friendly and prompt customer service! The team got me checked in and on the road in less than 5-10 minutes. Merci!

Évaluation :

3

too long a wait time to speak to rental person

Évaluation :

2

Went to pick the truck up. The mileage on the truck was lower than what was on the statement sheet. Turning the truck in the sales person tried to push me through and said he take care of everything and then I informed him that I was not using the credit card to pay for the truck that I used to hold the truck with one sales person was rude and I feel this was a scam to gain money from the wrong mileage being on the pick up sheet

Évaluation :

1

Fixed where I was over charged as I would not have been late if someone at the store would have answered

Évaluation :

1

Absolutely will never rent from uhaul again. I rented a uhaul for a 20mile drive to move some things. So I figured I would just save the mileage and changed it from a return trip to a one way trip. Told them I was trying to save money and the never told me it would be an extra 70 damn dollars to do a one way trip. Figured it out after I got home. Which is only 1 mile from the store. And they refused to change the contract. So what should of cost 34 dollars. Cost 109 frigging dollars. Screw uhaul.

Évaluation :

1

I had reserved a 15 ft truck when I get there it has a blown tire then they say I can get the 20ft for same price but it was rented out as my paperwork was being completed I had to take a 10ft truck make more trips use more gas and Miles so that's more money and wasn't even offer a discount on my miles or truck rental

Évaluation :

5

Fast clean service Everything explained Very friendly staff Return was also fast and very good

Évaluation :

5

Gracias por ayudarme

Évaluation :

5

Excellent service, the young lady who helped me was very helpful and polite!

Évaluation :

3

Starting mileage and gas were off. I rented this exact truck last weekend as well and the mileage that was listed upon pickup was exactly what I left it with. However, the actual mileage was about 40 miles more than what was listed and there was barely any gas. It is really inconvenient to pickup up a rental and have to find a gas station immediately. It seems that if uhaul is charging people for not returning the vehicle with the same amount of gas in it as was rented then it would always have a full tank. Or is uhaul charging customers for the gas and convenience fee and not actually putting the gas in the truck.

Évaluation :

1

I had my stuff stored with you all. Before I could pay off my balance you all rummaged through all of my things and took all of my tool. I just paid you all $300 for a destroyed storage unit. Thank you for stealing all of my tools and kids toys from me and taking my money. Absolute worst and most humiliating experience of my life. You all are horrible for doing this to people.

Évaluation :

1

This store has a policy where you cannot rent a trailer and truck together which is contrary to what is displayed online. Fortunately I was able to rent a box truck and trailer together. Then the price per mile also increased to $0,99 due to it being a Friday which is contrary to what is stated online. It also took another 40min or more for the attendant to finish the transaction in the system, due to unforeseen glitches or system error. This location had time to reach out beforehand and inform me of this “policy” prior to me showing up and then putting me in a pinch. 

Évaluation :

3

Make sure the customer is informed of the correct information. I was told that I wouldn't be charged mileage if I stayed below 20 miles. Due to this I didn't do more pickups and returned the truck early. This was not true and I was charged mileage on 12 miles.

Évaluation :

4

Everything was great until I returned the truck. Very poor way of handling returns. Customer is responsible for every aspect of return process on line.

Évaluation :

5

Pls. Maintain the friendly attitude of the costumer service

Évaluation :

1

When I arrived, the employee gave me a dolly in which I ordered then told me to walk across the access road to get to the truck. He then made me walk back to the building and pick up 60 furniture pads because they were too heavy for him to carry to the truck. While checking in he continued to ask me the same questions over and over.

Évaluation :

5

Considero que todo es excelente nada Tienen que cambiar. GOOD 100 %

Évaluation :

1

I got charged for a dolly the was supposed to be free and an appliance dolly i asked for and neither were in the truck when I got to my house to move. Had to drive back to the store to get a dolly was told I wouldn't get a refund for the appliance dolly that I never received

Évaluation :

5

Everyone that I felt with was amazing, personable, kind and helpful! Chris is amazing

Évaluation :

3

When we arrived there was no one up front I had to go find someone

Évaluation :

5

I would like to recognize the help and support from the person that helped me out at the store Chris Scenters. This was my first time renting a piece of equipment and he did a great job at describing how the process would work and what options I would have. While the first time i went in they did not have the equipment available - I think Chris went above and beyond on providing me customer service - which is tough to get nowadays. He had on that was supposed to be back at 1pm - and I asked him to text me to keep me in the loop - the equipment was delayed, and he texted me to let me know. He then sent me a message when it was ready - and when I showed up I was in and out of there pretty quickly. I just wanted to call him out because he did a great job and made my experience of renting equipment extremely smooth. I wanted to thank him for the great communication and keeping me in the loop thought out the process.

Évaluation :

1

Gave me a tru k said it was on half tank then tried to say he never said that and took my money

Évaluation :

1

I was over charged and lied to

Évaluation :

2

Customer service was awful at the store. Forgot several things. Messed up drop off service then proceeded to tell me they did not mess up .

Évaluation :

5

All the staff were very friendly and helpful Great effort by everyone Very pleased

Évaluation :

1

You have one employee there that is awesome, and that the guy that I rented off. But the other two that was working was horrible, one was high rank with weed, the other was extremely rude. Absolutely no customer service! Would I recommend you guys probably not, I probably will give penske a shot on my next rental, having an employee high on some type of drug isn't the safest thing especially when they our the one's checking trailer safety.

Évaluation :

1

Front desk rep informed me to take pictures of anything differed from the paperwork in terms of mileage and gas tank. I did. But he did not instruct me to upload them with a link.

Évaluation :

4

Staff was very friendly and eager to assist. Great experience!

Évaluation :

1

Well for one they took $100 deposit from me and my son to go move him and then turned around and charged us the remainder amount for the reservation and then charge this again for another reservation then charged us $18 for a fuel charge that was only for an eighth of a tank to find that pretty professional and pretty and valuable and I'm pretty much done with U-Haul after that then the guy had enough nerve to tell me that I was only going to get $32 back no no no I don't agree with that and but you know I was going to sit there and argue with him with a buffoon or an idiot cuz that's all you guys ever hire.

Évaluation :

3

The way they've set this storage facility up is not convenient. You have to park on the street and this facility is NOT in a good part of town so leaving your things unattended while you are loading or unloading is not ideal. Would not recommend

Évaluation :

5

Wish storage units was on bottom floor. To hard carrying things up steps!!! Prices to high for bottom floor. The place was very clean there was no lock in unit. Had to go to office to get it.

Évaluation :

3

Rude blond manager. Inside units not lit. Gave us a truck that looked like potted plants spilled in. Had to have them clean it. After they blew it out n mopped it was slick in spots. My stuff had been in two units since last November it's now September. While there they increased my rates! One was seriously the size of a small closet. I had no where else to Tammy stuff so I just had to pay up. It was uncalled for in my opinion. I wouldn't recommend to anyone. They say call to resolve disputes. Why? Are they giving money back? I think not!

Évaluation :

5

Ty

Évaluation :

3

My storage unit had trash in it and wholes in the bottom of the halls, I hope there is not a rat or mice problem at this facility I don't want my things eaten by rats or mice. The staff was helpful and friendly, I would recommend renting trucks Uboxes, and equipment from there but not the storage.

Évaluation :

3

The unit was supposed to be split unit it was also supposed to be on the first floor and it was on the 2nd

Évaluation :

4

Amanda is great!

Évaluation :

5

Excellent service

Évaluation :

5

The gentleman who helped me get all set up was amazing. The only negative thing I have to say is they forgot to remove their red lock from the unit before renting it to me and it took about 30 minutes for them to remove it. The manager made sure all the people who came in after me were helped before removing the lock which could have been done between between. It took about 60 seconds once the person walked away from the counter.

Évaluation :

5

The actual facility and staff are clean kind and another business. Now customer service on the other hand dropped the ball not once but twice it was a hassle just to get to the information of where we needed to go. Google gave us more information and direction then your phone service. I'm very displeased with your phone service and I will never use them again ever.

Évaluation :

5

Nice helpful friendly staff.

Évaluation :

5

Extremely helpful, and very good people!

Évaluation :

1

Whoever owns this U-Haul company does understand business or customer service

Évaluation :

2

Verity Park way was good too me with our storage needs but try to get ur money back from over filling the uhaul ur S.O.L. thanks for the great service but poor customer care in Hamilton.

Évaluation :

5

The manager was very helpful and nice, he set up auto pay for us and was very good at explaining all the basics of the location, he drew out a map and explained how to use everything very well. The storage units are really nice, it was very clean and seemed to be safe and in good condition. It was a great experience after a very tiring trip of moving, highly recommend everything related to Uhal.

Évaluation :

5

Jacob Gross has been very helpful and curteous.

Évaluation :

1

I was told that that was a big unit I rented and I could barely get my washer and dryer and couch in Theresa well as 6 medium boxes! We spent over 3 hours trying to cram everything in there and rearrange the few items we was storing! So I am BEYOND dissatisfied and this will be the last time I rent from them and I definitely will not be recommending to anyone else!!!!

Évaluation :

1

There are roaches everywhere inside the storage place. It's nasty something needs to be done

Évaluation :

2

Staff was not friendly. Unit was disgusting. It even housed the floor mouse/rat trap inside of my unit. I went to a another company where I felt my belongs would be safe.

Évaluation :

5

Jacob gross is awesome. I know he runs the u-haul. He has a great staff. I'll definitely be back if I need storage again.

Évaluation :

5

Thank you for six years of absolutely fabulous service!

Évaluation :

2

When COVID struck and people weren't making their regular income, such as myself, I got no help in trying to save my unit. It was over priced, but the only thing available to me at the time. They weren't willing to take payments on my balance. Only wanted full payment which I simply wasn't able to do, due to lesser hours being worked. My unit was sold because I just couldn't afford to pay the balance. So I had to let family heirlooms go. Very saddened and unhappy with my experience. I won't be back or rent a truck again.

Évaluation :

3

Staff was rude most of the time, and I didn’t like how many rates went up so many times.

Évaluation :

4

Uhaul does not return money if you move out early!

Évaluation :

5

The workers was really great attitude was really good

Évaluation :

5

This location and young white lady most helpful!!!

Évaluation :

5

Every time I went to get something out of my storage or to put something in, the Folks working there was always nice always said Hello, to me. Thank you U-haul of Middletown.

Évaluation :

1

This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50 % of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just $5 more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.

Évaluation :

1

Staff was rude. The units were old and dirty

Évaluation :

5

Staff was very friendly. Would definitely recommend this location. Thanks for all your help.

Évaluation :

5

Staff was very friendly and helpful

Évaluation :

1

I booked my truck and storage unit at the same time online. Check in I had to make new reservations. The store manager refused to give me the free storage promotion and I had problems with everything.

Évaluation :

1

Month free of storage. I was told on the phone that the storage unit that I had reserved was big enough for a 12 000 square foot house. No my stuff did not fit at all had to keep my stuff In U-Haul

Évaluation :

4

Keep up the good work!

Évaluation :

4

Staff was helpful, building secure

Évaluation :

5

Very friendly staff despite being busy.

Évaluation :

1

They was only supposed to charge us 307 but instead we have a chrge of 353 and would like that money back we are not pleased with this situation.

Évaluation :

1

I never checked into this location. The reason being, the size that I was supposed to have, was not the size I was told I had. I was to be given a 4x8x6 or something instead of 10x12 or something.

Évaluation :

2

When I called to confirm that my box would be delivered, I was told that there was not record of it being scheduled for that day. I was not happy because I had a confirmation number.

Évaluation :

5

T

Évaluation :

4

I like the facility and the majority of the staff were very helpful and friendly. I had two units. Upon closing the one, I was disappointed to remember you don't prorate rent, missed by a day.

Évaluation :

5

I have always Used U-Haul for all My Storage Needs And Won’t go Anywhere Else

Évaluation :

3

Never answer phones, ONE employee for forms & hook up equipment. You arrive at 9 a.m. to pick a reserved trailer, wait an hour then are expected to have a 24 hr. rental for 23 hrs.! Poor management.

Évaluation :

5

Used space 4 yrs. Never a problem.