Customer Reviews for U-Haul Moving & Storage of Middletown

3 523 évaluations

230 S Verity Pkwy   Middletown, OH 45044
(N Of St Rt 73)

(513) 425-0689

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(513) 425-0689

230 S Verity Pkwy
Middletown, OH 45044
(N Of St Rt 73)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

No improvement. Employees were nice, and helpful at pick up and drop off. Will always use u haul for all my moving needs. Love that they supply a list of moving helpers, cleans, and packers on their website.

CHARLOTTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christi F. 
Évaluation :
5

Friendly service Fast pickup

Darin N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EARL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney R. 
Évaluation :
4

The only thing I would change was when we picked up the truck it was not parked in the front ready for us to pick up. We had to walk to the side of the building go down a long sidewalk and the truck was parked way out in a distance. We were like that's weird ðŸ'ðŸ¼â€â™€ï¸ I wouldn't have mind it if it was warm, but it was really cold. Other than that everything was good!

DEBORAH V. 
Évaluation :
1

I originally ordered a car trailer from Ace Hardware in Lebanon. When I showed up to pick it up, they told me I've been “moved” to another location. No text, no email, no phone call to save me from wasting my time. They sent me to Middletown to get my trailer. Upon arrival I am told they don't even have a car trailer. They told me they could send me to yet a 3rd location for the trailer. I opted to just get a dolly instead. This was a horrible experience and a huge waste of my time. I made a reservation it should have been there. I'll think twice before using Uhaul again.

STEVEN W. 
Évaluation :
5

Great experience.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
3

Drop off at any store would be great!

MARK M. 
Évaluation :
5

Customer service agent was excellent and thorough and expedited my needs quickly. Good customer service is very rare in this time we live. Lady did an excellent job.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
2

Was supposed to be able to pick this up through the app. Did not work. Had to find an employee who was then rude to me to get the rental. She told me she wasn't responsible for the technology but when I asked her why the rental wasn't ready, she said she wasn't doing all that work in case I didn't show up. Of course the app won't work if your employees don't do their job.

SHANNAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
4

Very nice friendly staff

CAROL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZARA Z. 
Évaluation :
1

Whoever owns this U-Haul company does understand business or customer service

Omar J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
2

Verity Park way was good too me with our storage needs but try to get ur money back from over filling the uhaul ur S.O.L. thanks for the great service but poor customer care in Hamilton.

Rodney P.  |  Expérience générale 
Évaluation :
2

Actually have after hours customer service for uhaul 24/7 and make sure rhe truck is properly serviced. My truck had the oil light on when I first got in it. Then leaked oil all over my new driveway. Took me twelve hours just to actual get a uhaul truck because of the lack of customer service

Matthew C. 
Évaluation :
5

Very Professional staff!

CARL M. 
Évaluation :
3

The employee that we had to deal with was not available when we first got there, a man that was working in the building finally went in the back and got her. This woman did not greet us but proceeded to find my name in the computer and take care of the truck rental, she acted like we interrupted her, she should not be in customer service. We were charged for another day for being almost 1 hour late, as we broke something and had to vacuum the truck before returning it. I will not do business there again.

DONNA E. 
Évaluation :
5

El servicio es muy bueno, rápido y profesional con muy buenos precios. Creo que no tienen nada que mejorar.

DANIEL L. 
Évaluation :
5

The truck was clean, bit had a heavy tobacco/cigarette smoke odor. Need to put NO SMOKING signs in all uhaul rental vehicles. Also, the uhaul app would not allow photos to be added for after hours return. Had to use the website instead. Very inconvenient.

DANIEL K. 
Évaluation :
5

The blond lady that helped me out today was incredibly helpful and went above and beyond. Merci.

KENNETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
2

Our u-haul leaked. We left our furniture in the u-haul over night and it rained. When we unloaded in the morning all of our furniture was soaked.

GABRIEL N. 
Évaluation :
2

was supposed to pick up in my town, ended up paying an extravagant amount due to a relocation over a half hour away

KARIS G. 
Évaluation :
5

Service was great, fast and easy very friendly thanks!

CHARLES Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel J. 
Évaluation :
1

Truck was given without correct gas level. Picture was taken and sent to the website given before leaving parking lot. Was charged 16$ for gas that shouldn't have been charged for. Tried to dispute it but they said they didn't receive the picture initially and that the one resent didn't have odometer on it. The gas that was put in and left was same as when truck left the lot. Unfortunately we didn't take picture of that. This place is just shady. Don't plan to use again

JERRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

The manager was very helpful and nice, he set up auto pay for us and was very good at explaining all the basics of the location, he drew out a map and explained how to use everything very well. The storage units are really nice, it was very clean and seemed to be safe and in good condition. It was a great experience after a very tiring trip of moving, highly recommend everything related to Uhal.

Carter R.  |  Premières impressions 
Évaluation :
5

S.O.

TERESA Q. 
Évaluation :
5

Everything was excellent

MARY M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HEIDI S. 
Évaluation :
1

Had to wait more than half hour as truck was not available. This made my movers wait as well. Tried to call 6 x to extend reservations, kept getting cut off, call wouldn't complete. Called back 2 days later had to go through miltiple prompts and wait for eternity. Bad phone situation, bad customer service.

JONATHAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLOS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RALPH C. 
Évaluation :
5

Jacob Gross has been very helpful and curteous.

TED C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEEDRA H. 
Évaluation :
3

Annoying they didn't give me the dolly when I paid for one so had to drive all the way back across town for it.

Casey G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATALIE J. 
Évaluation :
3

Please clean and sanitize the steering when, shift lever, etc. When I washed my hands they are nasty.

Ronnie T. 
Évaluation :
5

The online check in process was frustrating because of the alternate ID Also the key drop is not clearly marked at this location

Lora G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CANDACE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Candace H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marwa S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZIYADIN A. 
Évaluation :
1

I called and talked with them and asked them to leave my keys in my van because I was unable to get a ride over until after they closed. They said they would. When I got there my van was locked and they were closed. I had to get another ride over the next day. They were unapologetic and acted like it was not a big deal that they had done this to me.

Elizabeth S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN H. 
Évaluation :
1

I was charged my full amount for what I said (mileage and days) then when I return it using under the mileage I was charged again not refunded money off the original amount and didn't get any help from customer service the phone didn't even ring to the site I rented from

TRAVIS P. 
Évaluation :
5

Fast customer service and the return was super simple. The price was really great to.

MARGIE R. 
Évaluation :
5

Has very good service for the trailer connected and checked safety.

ALAN X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charels C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY B. 
Évaluation :
5

Clerk needs to be little friendlier

JOHN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
2

The customer service lady was less then helpful. She did what was needed but nothing more. She told me the truck number and said it's in the lot. I asked about the change in return local and was told call call customer service . The truck was mixed in with display truck with the advertising sun blocker still in windshield. The windshield was so covered in bugs it was near unsafe to drive.

MARK STEVEN I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKIN A. 
Évaluation :
2

I was given instructions to pick up the truck at the Franklin Location on Conover Street. It was not there. We were told to go to Middletown - and no other assistance could be given. In Middletown there was a long line - long wait. It pushed our move back hours. There was good help at Middletown but it didn't make up for the time lost in finding the rental truck. Very chaotic - and will likely avoid using Uhaul again. I'd rather pick up a truck at Lowes or Home Depot.

DIANE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN R. 
Évaluation :
1

I was told that that was a big unit I rented and I could barely get my washer and dryer and couch in Theresa well as 6 medium boxes! We spent over 3 hours trying to cram everything in there and rearrange the few items we was storing! So I am BEYOND dissatisfied and this will be the last time I rent from them and I definitely will not be recommending to anyone else!!!!

Amy T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha S. 
Évaluation :
1

There was a thin blonde hair lady that was rude to the gentleman in front me of trying to charge him an extra day, then was rude to me telliing me I can't rent the tow dolly , I told her the website allowed me to and explained what I needed to do to haul a RWD vehicle. I will not go that location again

Melvin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH P. 
Évaluation :
5

Angie was very friendly and helpful

Thomas D. 
Évaluation :
4

Manager did great job, friendly and thorough!

TODD R. 
Évaluation :
1

Provide all items on the order that the customer is being charged with. Verify all items are present at pickup. Charges for items that failed to be present at pickup should not be a customer's issue.

MATTHEW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PORTER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
1

This is the worst experience since I first use uhaul few years ago! I rented it for 12 hours and returned it at the same day night but they charged me for two days! Also, I refueled the gas before I returned the truck. I'm 100 % sure the gas is more than what it has before I used it. But the store still charge 18 $from me! I was charged extra 71 $because what I talked above. The store refused to do anything about that and become very impatient when I went to the store and talked to them. Probably I can't get my money back, but I won't recommend anyone to go that store anymore. The worst in the worst!

Hanqing N. 
Évaluation :
1

There are roaches everywhere inside the storage place. It's nasty something needs to be done

Jamie W.  |  Premières impressions 
Évaluation :
3

The only issue was that I had paid for and requested a dolly with truck but when I opened the cargo area, there was no dolly. I was charged for this and would like to be refunded the 7,00 $. I submitted an email to the customer service department regarding the issue in order to get my card refunded back for the charge. -Dakota Bogan

Dakota B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY W. 
Évaluation :
3

I failed to check the milage on the truck to the print off...the truck had 20 miles more than what the paper had....

KEVIN S. 
Évaluation :
5

Nothing on the location but the app, my reservation location got moved.

Matthew M. 
Évaluation :
5

The Location is great and the equipment was fairly new and running great. It was also very clean. But the personnel Very rude. service was unhelpful. I wouldn;t recommend this place to anyone I know.

Malentine B. 
Évaluation :
5

I can't think of anything, good location and the staff are friendly and very helpful

Karl D. 
Évaluation :
1

This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50 % of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just 5 $more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.

Caleb M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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