Le client n'a pas laissé de commentaire.Jeff B.
Customer Reviews for U-Haul Moving & Storage of Middletown
Pour nous contacter
Middletown, OH 45044
(N Of St Rt 73)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.James V. | Premières impressions
Be friendly rude and offer no helpWillie W.
Le client n'a pas laissé de commentaire.Thomas R.
I mean put some one there for a personal touch help walk through the process. Don't just be a voice on the phone. But I get it's a after Covid effect. Location is great for getting back on freeway around Columbus.TINA W.
The Representative was so helpful and knowledgeable over the phoneKim K.
No one had name tags on so I don't know their names. We needed a trailer for some shelves we were going to pick up the trailer we have was way too heavy for my vehicle, so we ran to Verity Uhaul to get one, well we get there and my wiring harness had been chewed up or something so I needed a wiring harness we go back in and look to see if they have the part, and they did!! Last one left just for my car, I take the harness up to the girl working the counter the older gentleman that helped us with the trailer is helping someone else now. The girl looks at computer and looks at me says is this the only one out there I said yes she said we can't sell it, it not in my system. She slid it back to me then started doing something else. I went over looked frantically at all the other ones to make sure I didn't over look one nothing. The gentleman comes back in from helping the other person and we asked him why it couldn't be sold, with a little time and patience he sold it to us just fine! We were in there about an hour or close to it our day was shot I was worried I wasn't going to be back before they closed and the man said don't worry it's a 24 hour rental if you don't need it the whole time bring it back and park it we will check it in for you. And that is just what they didASHLEY L.
Le client n'a pas laissé de commentaire.Rhiannon T.
Wish storage units was on bottom floor. To hard carrying things up steps!!! Prices to high for bottom floor. The place was very clean there was no lock in unit. Had to go to office to get it.Mary T. | Online Move In
Le client n'a pas laissé de commentaire.Spencer K.
Le client n'a pas laissé de commentaire.JACKIE S.
The service rep added insurance to my rental when I specifically said no insurance onlline when I set it up and again when he asked me if I wanted insurance. On a side note. The technician was also very helpful in getting the trailer hooked up and disconnected.Gary S.
First time renting! Very friendly and great service!Teddi A.
Le client n'a pas laissé de commentaire.Douglas N.
It was our first experience with doing this. The truck was a little slow uphill but overall not to bad.Darin F.
Le client n'a pas laissé de commentaire.Nicholas K.
Rude blond manager. Inside units not lit. Gave us a truck that looked like potted plants spilled in. Had to have them clean it. After they blew it out n mopped it was slick in spots. My stuff had been in two units since last November it's now September. While there they increased my rates! One was seriously the size of a small closet. I had no where else to Tammy stuff so I just had to pay up. It was uncalled for in my opinion. I wouldn't recommend to anyone. They say call to resolve disputes. Why? Are they giving money back? I think not!ANGELA B. | Expérience générale
Le client n'a pas laissé de commentaire.Douglas N.
Le client n'a pas laissé de commentaire.Louis J.
TyEarl j. | Expérience générale
Le client n'a pas laissé de commentaire.Travis H.
Le client n'a pas laissé de commentaire.Troy R.
Le client n'a pas laissé de commentaire.Brian B.
I've rented U-Haul's many times. Although the staff was polite, you are sent to the lot way behind the building to find your truck yourself. The tank was 'half full'...almost. When you use the app to confirm the condition of the truck, the photos of current condition are supposed to have a black X indicating existing damage. No X on any photo. Yes, there was damage...it's a U-Haul. Durr.Sherri S.
Le client n'a pas laissé de commentaire.evans M.
Everything was fine. It was quick and easy.Wendy S.
The dolly work great everything went according to what I needed it for excellent very appreciative it was there when I needed it and the return was easy pick up was easy just overall satisfiedNeal B.
Le client n'a pas laissé de commentaire.Virginia G. | Premières impressions
Salesperson did not inform me of gas credit. She went into my bank account twice taking 30 for gas when I originally received the uhaul on empty. If I got it empty, I had the right to return it empty. But I did not. There was still gas in there, just not 1/4. When I originally got it on EMPTY. To the point I was scared to drive off. But she insist it was okay since the gas station was right up the street. Never properly explaining to be how that worked. Cause I wouldn't of never did it. My original quote was 732 I believe. When she got through, I was at 932.00, plus 30 twice. I can't believe it! How do you go from 700 to 900 in taxes, etc. That was dramatic. I've rented from uhaul for over ten years and has never encountered this problem with uhaul.Lenora H.
Both agents in the office and upon return were very friendly and informative.Lance J.
Truck breaks, and staring was really bad. Also the dolly wasn't banded. I told the lady when I dropped off about the above issues she just said ok. Going to be checking my charges that I'm not charged for the use of dolly. Didn't need it.Vivian C.
Nothing, the equipment was top grade and ran greatSharon K.
Le client n'a pas laissé de commentaire.Melissa G.
Le client n'a pas laissé de commentaire.Sarah K.
My storage unit had trash in it and wholes in the bottom of the halls, I hope there is not a rat or mice problem at this facility I don't want my things eaten by rats or mice. The staff was helpful and friendly, I would recommend renting trucks Uboxes, and equipment from there but not the storage.Joyful S. | Premières impressions
Le client n'a pas laissé de commentaire.Salvatore G.
Le client n'a pas laissé de commentaire.kelli P.
Le client n'a pas laissé de commentaire.Matt H.
Truck not swept out, trash in front cab left from previous renter, ashes and marijuana debris in cup holder, gas gauge much lower than my paperwork reflected when I started the truck in the lot. I rent from uhaul frequently and this was one of the worst experiences to date. I will say that the representative was very polite and helpful with the initial rental process. However, when I immediately came back in to express concern and go over the truck condition, gas level, etc. I was directed to the website or text app to report and she couldn't help me at all??? Bad customer service on Uhaul's part.REBEKKAH L.
Le client n'a pas laissé de commentaire.Dakota F.
Le client n'a pas laissé de commentaire.James W.
The only woman who was there at 8:15am was wonderful. Great customer service!Christine R.
When I picked up up I was loading and noticed the turning signal was about ready to fall out. I let the gentleman there know that maybe it would be good to probably give me another unit, he said it would be fine. So half way to florida the whole signal fell out. So I had to drive from Ohio to florida towing with no right turning signal or brake light.Ron S.
The older man who was working was extremely rude at first. The younger lady working was very helpful though. There was a lot of confusion on how to go about the payment, who would be driving, even how to hook the dolly up to the truck. At the end the older man changed his attitude so things went smoothly. I think he just might have been taking everything a little too seriously.brittney W.
Le client n'a pas laissé de commentaire.Mark S.
Week prior I reserved a 26 foot truck. My reservation was somehow canceled creating a whole lot of trouble for us. Spoke to customer service and they promised a $50 credit. They also reserved a truck for us for yesterday. Picked up and used truck no problem. Inquired of attendant about the credit. He said he doesnt know anything about it when people in customer service stated it would appear on our account. Completed the return of truck at agent's suggestion to see if credit appeared. Saw no credit. Will be calling corporate to inquire. Whole process was made more difficult by having to turn in the vehicle online. All of the photos requested were difficult for us as we were already exhausted and spouse had to climb back in the cab twice. We tried to get agent to accept the truck as it was only 4:30 PM but he was unresponsive and did not appear interested in helping us. Overall, we thought the truck was fine, but the customer service was seriously lacking. We will likely use another company in future.Barbara P.
Le client n'a pas laissé de commentaire.Michelle L.
Everything was professional and easy. No recommendations needed.JANET P.
It was all good....Charles D.
Le client n'a pas laissé de commentaire.charles C.
More knowledgeable employees.Donald D.
Le client n'a pas laissé de commentaire.Mark S.
I picked up my truck at 8:00 a.m. on a Saturday. No line, Hunter took care of my Reservation. The process went smoothly. He was very nice, helpful & knowledgable. My truck was ready as promised. I would rent from this location again.Cynthia D.
Great experience!Jennifer J.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Donald D.
Le client n'a pas laissé de commentaire.Megan R.
Everything was painless from rental to return.DAVID K.
Le client n'a pas laissé de commentaire.kenny H.
Le client n'a pas laissé de commentaire.Pete D.
The employee did not know what she was doing, very confusingThomas L.
Le client n'a pas laissé de commentaire.GREGORY T.
Great service and staff.....rent from hereandrew C.
Le client n'a pas laissé de commentaire.Kenneth C.
Shannon was great. You couldn't ask for any better. Will definitely come back.william K.
None. Easy experience professional employees.Andy G.
Le client n'a pas laissé de commentaire.BRANDI S.
Le client n'a pas laissé de commentaire.Steve M. | Expérience générale
Amanda is a very helpful and knowledgeable representative of your company.Guy W.
Le client n'a pas laissé de commentaire.Alan C.
Le client n'a pas laissé de commentaire.Roy W.
Le client n'a pas laissé de commentaire.Lashawna D.
First time using u-haul. There is a delay in receiving a copy of the final bill and reciept. Otherwise everything was wonderful!.Deborah O.
Lacy was excellent! Made this experience so easy and pleasant!lynette G.
Not much everything was goodJuan B.
The gentleman in Middletown that helped me when I picked up the truck was extremely rude, I asked him a question about filling up the truck twice because I did not understand and he stated I'm not going to tell you again it's just common sense. it made me feel very uncomfortable and I was glad to get away from him I don't know what was wrong with him he must have been having a bad day but he was very rudeKevin M.
Le client n'a pas laissé de commentaire.Jim T.
Just make sure inside of vehicle is clean, especially the seats, whoever had the vehicle before me had a small dog or cat, and there was still some hair and loose dirt on the seats,I had to sweep the seats off and the holders were not cleaned completely. A small hand vac and car wipes could and should have handled this. This was my only complaint, vehicle could have been cleaner on the inside. Other than that, service was great.Rhonda H.
My final invoice was emailed to me. This invoice was an amount over $40 less than the amount which was charged to my credit card when I rented the UHaul It would have been good to know when the credit will be applied to my account.Kenneth C.
Staff was polite and very helpful. They had everything I needed, and the shop had my trailer light assembly installed in a very short amount of time. Going back here for every hauling need!Zachery B.
Le client n'a pas laissé de commentaire.Ronald B.
The unit was supposed to be split unit it was also supposed to be on the first floor and it was on the 2ndGlen B. | Online Move In
Got what I needed for the job at hand. Thanks, glad you was there for me ! All was good...Jan L.
Make sure tires in good working order. We had a blowout back driver's side inside tire kinda scaryPatricia L.
Nightmare..Don't know why they bothered to make a reservation. Not just myself dissolution with U-Haul. . Sereveral families realize how bad it got and how much money the charged me From beginning to end of our experience with U-Haul NERVER AGAIN MONICA RHINEMonica R.
My phone died making it very hard to show I returned it.Synthia S.
Nothing. The guy was literally amazing. He went above and beyond. Truly amazing.Shamarus L.
Great place to rent a truck. Was gonna be a little bit late on drop off. Let em know n hour before it had to be back and they were able to give me the extra couple I needed. In and out within 10 minutes. Never had any issues. Nothing that a broom couldn't handle. Would recommend and will use again I'm sure.Randy M.
Amanda is great!Ruby A. | Expérience générale
I've been here maybe 2 or 3 times now, and I have always had excellent customer service. 3 different people/CSR, and they all have been knowledgeable and efficient and friendly. Thanks for the great service and help with hooking/unhooking the trailer.Ezra B.
The process is clean and fast. Your really do a good job. I also went on Google review for your location and gave a 5 star review. Its under David.OREOTeamLLC P.
Le client n'a pas laissé de commentaire.RICK T.
Le client n'a pas laissé de commentaire.Tim S.
Trailer did not have light extension cord. Attendant was not able to find one in office. Took one from next trailer. Trailer lights did not work. Took a second cord from another adjacent trailer. Lights did not work. Made change to 4'x8' trailer. This trailer had a light extension cord that was severed. Took cord from adjacent trailer which worked. This effort was performed by the renter, me. Effort took 45 minutes plus to get set up. Trailer was not swept out at pick up.Thomas R.
Le client n'a pas laissé de commentaire.Chris S.
Make contacting a live person AT the location easier'nClyde B.
I was sent to this site because I was over an hour late to my preferred booking location. Upon getting to this new location, the staff were not friendly. I was disappointed.Victoria A.
The vehicle needed maintenance to motor and or wheels, once we were traveling above 60 miles an hour the vehicle had a lot of shaking to driver cabin while driving in D, I had to drive vehicle in M and shift to gears my self so truck would have less shaking. Maintenance is needed.Carlos S.
Great costumer service. The manager of this branch was awesome.John K.
Customer service was outstanding. The manager was great.John K.
Le client n'a pas laissé de commentaire.Travis H.
Le client n'a pas laissé de commentaire.Bill K.
Bank card was charge nearly 60$ extra for a mistake made by an employee. I had to drive all the way back to uhual to explain their mistake. Now i have to wait until the money is put back on my card!!Jamie L.
Excellent service à la clientèle. Clean van. Drives great! Merci.Cheryl C.
Le client n'a pas laissé de commentaire.kelly M.
Le client n'a pas laissé de commentaire.Sally O.
Le client n'a pas laissé de commentaire.Phil K.
The young boy is a smart ass hunter was about to have his ass beat will not tell about this location,I know you don't care because worker are to findRONALD C.
We were very satisfied with the help we received at this location. She helped us with our reservation and without her, we wouldn't have been able to move. I am very appreciative that she was there to help us.Josiah G.
Le client n'a pas laissé de commentaire.Pamela R. | Expérience générale
Excellent serviceSHANNON I. | Premières impressions
The gentleman who helped me get all set up was amazing. The only negative thing I have to say is they forgot to remove their red lock from the unit before renting it to me and it took about 30 minutes for them to remove it. The manager made sure all the people who came in after me were helped before removing the lock which could have been done between between. It took about 60 seconds once the person walked away from the counter.Brandi G. | Premières impressions
The actual facility and staff are clean kind and another business. Now customer service on the other hand dropped the ball not once but twice it was a hassle just to get to the information of where we needed to go. Google gave us more information and direction then your phone service. I'm very displeased with your phone service and I will never use them again ever.Alisa H. | Premières impressions
Nice helpful friendly staff.Christopher J. | Expérience générale
Extremely helpful, and very good people!TIMOTHY E. | Premières impressions
Le client n'a pas laissé de commentaire.betty n. | Premières impressions
Le client n'a pas laissé de commentaire.xavier p. | Expérience générale
Whoever owns this U-Haul company does understand business or customer serviceOmar J. | Expérience générale
Verity Park way was good too me with our storage needs but try to get ur money back from over filling the uhaul ur S.O.L. thanks for the great service but poor customer care in Hamilton.RODNEY P. | Expérience générale
Le client n'a pas laissé de commentaire.JESSICA F. | Expérience générale
The manager was very helpful and nice, he set up auto pay for us and was very good at explaining all the basics of the location, he drew out a map and explained how to use everything very well. The storage units are really nice, it was very clean and seemed to be safe and in good condition. It was a great experience after a very tiring trip of moving, highly recommend everything related to Uhal.Carter R. | Premières impressions
Jacob Gross has been very helpful and curteous.TED C. | Premières impressions
Le client n'a pas laissé de commentaire.Candace H. | Premières impressions
I was told that that was a big unit I rented and I could barely get my washer and dryer and couch in Theresa well as 6 medium boxes! We spent over 3 hours trying to cram everything in there and rearrange the few items we was storing! So I am BEYOND dissatisfied and this will be the last time I rent from them and I definitely will not be recommending to anyone else!!!!Amy T. | Premières impressions
There are roaches everywhere inside the storage place. It's nasty something needs to be doneJamie W. | Premières impressions
Le client n'a pas laissé de commentaire.shawna p. | Expérience générale
Staff was not friendly. Unit was disgusting. It even housed the floor mouse/rat trap inside of my unit. I went to a another company where I felt my belongs would be safe.Robin D. | Premières impressions
Jacob gross is awesome. I know he runs the u-haul. He has a great staff. I'll definitely be back if I need storage again.Jacquelin K. | Expérience générale
Le client n'a pas laissé de commentaire.Jasmine D. | Online Move In
Thank you for six years of absolutely fabulous service!RACHEL B. | Expérience générale
Le client n'a pas laissé de commentaire.ben e. | Expérience générale
Le client n'a pas laissé de commentaire.Lawrence M. | Expérience générale
When COVID struck and people weren't making their regular income, such as myself, I got no help in trying to save my unit. It was over priced, but the only thing available to me at the time. They weren't willing to take payments on my balance. Only wanted full payment which I simply wasn't able to do, due to lesser hours being worked. My unit was sold because I just couldn't afford to pay the balance. So I had to let family heirlooms go. Very saddened and unhappy with my experience. I won't be back or rent a truck again.Stephanie S. | Expérience générale
Staff was rude most of the time, and I didn’t like how many rates went up so many times.TIFFANY B. | Expérience générale
Uhaul does not return money if you move out early!Tiara T. | Expérience générale
The workers was really great attitude was really goodJimmy J. | Expérience générale
This location and young white lady most helpful!!!Sharronkay L. | Expérience générale
Every time I went to get something out of my storage or to put something in, the Folks working there was always nice always said Hello, to me. Thank you U-haul of Middletown.Berry M. | Expérience générale
This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50 % of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just $5 more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.Caleb M. | Premières impressions
Staff was rude. The units were old and dirtyjan s. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas I. | Expérience générale
Staff was very friendly. Would definitely recommend this location. Thanks for all your help.Katlyn W. | Premières impressions
Staff was very friendly and helpfulJoe D. | Expérience générale
I booked my truck and storage unit at the same time online. Check in I had to make new reservations. The store manager refused to give me the free storage promotion and I had problems with everything.Marisa B. | Expérience générale
Month free of storage. I was told on the phone that the storage unit that I had reserved was big enough for a 12 000 square foot house. No my stuff did not fit at all had to keep my stuff In U-HaulAMANDA B. | Premières impressions
Keep up the good work!Linette A. | Expérience générale
Staff was helpful, building securelouis d. | Expérience générale
Very friendly staff despite being busy.William M. | Premières impressions
They was only supposed to charge us 307 but instead we have a chrge of 353 and would like that money back we are not pleased with this situation.Jason B. | Expérience générale
I never checked into this location. The reason being, the size that I was supposed to have, was not the size I was told I had. I was to be given a 4x8x6 or something instead of 10x12 or something.KIKI F. | Réservation
When I called to confirm that my box would be delivered, I was told that there was not record of it being scheduled for that day. I was not happy because I had a confirmation number.MATT P. | Expérience générale
TJEFFREY H. | Expérience générale
I like the facility and the majority of the staff were very helpful and friendly. I had two units. Upon closing the one, I was disappointed to remember you don't prorate rent, missed by a day.christine J. | Expérience générale
I have always Used U-Haul for all My Storage Needs And Won’t go Anywhere Elsetammy w. | Expérience générale
Never answer phones, ONE employee for forms & hook up equipment. You arrive at 9 a.m. to pick a reserved trailer, wait an hour then are expected to have a 24 hr. rental for 23 hrs.! Poor management.Randy B. | Expérience générale
Used space 4 yrs. Never a problem.ELIZABETH P. | Expérience générale
I was very satisfied other then,not having 24hr. acsess to my storage. There should not be a phonammal fee to have access to my stuff. I feel that it is a gimmick to make more money.Waymons F. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Nous offrons la plus grande sélection de l'industrie!