Évaluations des clients U-Haul Moving & Storage of Middletown

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Middletown

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Adriana Q. le

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Le client n'a pas laissé de commentaire.

EDWIN V. le

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Everything was perfect! Carol and the rest of the Middletown staff were amazing. Thank you so much!

roger W. le

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The 24-hour pick up was awful I tried picking up my vehicle at 6 in the morning I had to wait until someone arrive to do it however when someone didn't show up it went very well

Jason P. le

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Le client n'a pas laissé de commentaire.

Nicole B. le

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the mirrors on the doors were both filthy...the windshield WAS HORRIFIC! ! I HAD TO CLEAN IT !

juan c. le

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Thank you for everything .☺

Barbara G. le

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Le client n'a pas laissé de commentaire.

Gary R. le

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Great service, friendly and helpful. We drive further to this location because of the great service.

Tyler B. le

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Overall pretty good experience except when it came to returning the vehicle overnight. I left my car in customer parking area and when I came back to drop off the van my car was blocked in by other uhaul vehicles. I couldn't complete the drop off and had to take the van home and bringing it back the next day. I wasn't charged the extra gas but I was charged the extra miles, I'm just happy I didn't have somewhere to be the next day or I dropped the van keys off before I noticed my car was blocked in. Also the vehicle exterior was dirty.

Lawton B. le

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Everything was good!

Laura V. le

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Le client n'a pas laissé de commentaire.

Anthony D. le

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Unit was not swept clean by prev customer

Jami C. le

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I was very happy with the van I rented. It drove very well. The people in the store were very nice. The only thing I would recommend is to have more parking for the customers that need to leave their vehicles there while they are using the Rental truck.

Scott H. le

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Le client n'a pas laissé de commentaire.

Joseph D. le

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Le client n'a pas laissé de commentaire.

Kimberly L. le

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Nothing. Everything went smooth. Thank you! Coming back again.

Gary R. le

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The manager here is very customer centric!

Jason L. le

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The people who work there are friendly.. the 15 ft box truck that I rented the steering wheel was off alignment and the radio was not working. I rented the the truck for four days..

maria R. le

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Le client n'a pas laissé de commentaire.

Peter M. le

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Greetings: Following is a short email I sent to John after he helped us at this location: Hello John: Even though your shop closed last night at 7pm, we want to thank you for letting us drop off our trailer at around 7:08pm...after closing and on your way out the door. Ever so kind and much appreciated. Seeing your confirmation email sent at 7:10 pm last night, and remembering your positive welcome and smile, my wife said to me: “that kind of service makes me want to stop by with homemade baked goods.” If we lived nearby, we would. Thanks very much for your stellar service. Have a great new year. Take care.

ANGEL G. le

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Le client n'a pas laissé de commentaire.

Timothy S. le

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I reserved a trailer 10 days in advance. On the day of pickup and as we were leaving to get it I got a call that they gave my trailer away. My options were wait to the next day or drive an hour and a half to the next closest location. There was no apology or compensation for the stress and trouble!!! It was very upsetting!

Isabel D. le

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Le client n'a pas laissé de commentaire.

Daniel W. le

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Very reliable

Tiffane B. le

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Very pleasant and kind staff.

Lawrence B. le

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Our customer service rep, Jimmy was very helpful and courteous.

Gary R. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Lucinda V. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Truck was all over the road told employee didn’t seem to care not renting from this location any longer.

Tasha J. le

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Satisfied customer

Gewnsen G. le

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Le client n'a pas laissé de commentaire.

Carmen T. le

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Le client n'a pas laissé de commentaire.

Geoffrey J. le

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Everyone great, great service and support , especially store manager!!!!!!!!!!

Vincent P. le

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Le client n'a pas laissé de commentaire.

Benjamin S. le

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nice service ...i rent trucks every week and is a really good service

Adrian B. le

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Everyone was very professional, had the truck in front ready to go, great experience.

Tennille T. le

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My space was very useful and convenient

Giscard P. le

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Equipment was fine. My issue came up when I called Uhaul to extend my rental. Fees that I would later be charged were not disclosed to me and I ended up paying WAY more than I would have agreed to when I called for the extension. Although I explained to the contact person at this location I rented from, that I confirmed with the rep what I would be paying (with an extension) before I agreed to it, the contact person from my rental location completely ignored my complaint and basically just responded "its right". I did not like the "customer service" from this location. I was charged way more than I agreed to and despite having a chat record of what I was saying the rep at this location did not bother to look into it. Unfortunately this is a convenient location so despite not wanting to support this location I probably would still have to go back. Uhaul got my money already so you win. Congrats.

Luis A. le

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Le client n'a pas laissé de commentaire.

Yudelky D. le

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I rented a cargo van for about 3 hours. 1. I was never told or given the option to take a picture of my license with the employees personal phone 2. I had to go outside find the van and clean off the ice and snow. When I dropped it off I walked in gave the key and left. Employee never went outside to inspect the vehicle or to check if it had gas. I would never recommend this site to anyone.

John D. le

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Le client n'a pas laissé de commentaire.

STEVEN B. le

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As expected

Ciara S. le

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Le client n'a pas laissé de commentaire.

Gen C. le

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Cargo van was clean from previous day used. Very dirty. So disappointed.

charles B. le

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Le client n'a pas laissé de commentaire.

noel M. le

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I rent car hauler there at least 8-10 times a year And the service varies some days the booking is horrible and some days it’s great. There is a car hauler number A71 it’s old rusty and does effect its integrity its a hauler that gives uhaul a bad image and should be removed From inventory. I mentioned it to them in the past but they said Corporate will never remove it as long as it makes money. They try to rent it to me just recently December 9 and I refuse to rent that trailer and they replaced it with an aluminum newer trailer.

Michael D. le

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Le client n'a pas laissé de commentaire.

Janelle R. le

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I would Rather walk around the truck with a U-haul employee rather than checking it in/out by myself on my phone.

Maryfran C. le

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Le client n'a pas laissé de commentaire.

Peter R. le

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Driving of the lot a lamp came up for low tire pressure, this should have been seen by the inspecting people, Rest was ok

Glynis H. le

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Exceptional Service

David M. le

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Le client n'a pas laissé de commentaire.

Eugene D. le

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I wish they had cleaned snow off top of truck. I was worried seeing chunks coming off top thru my mirrors when on highway.

GEORGE D. le

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No problem experience! Staff was accommodating and helpful. Above par experience!

Jeff P. le

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Le client n'a pas laissé de commentaire.

Miguel S. le

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Le client n'a pas laissé de commentaire.

Yurcania T. le

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Le client n'a pas laissé de commentaire.

Laura B. le

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Le client n'a pas laissé de commentaire.

Paul A. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

william W. le

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Le client n'a pas laissé de commentaire.

Rashawn R. le

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Nothing.. the employees was Great and very professional

Phylls D. le

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Le client n'a pas laissé de commentaire.

John M. le

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My time there was carefree of my property ever being in danger

Omar S. le

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Le client n'a pas laissé de commentaire.

Raymond J. le

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Driver side mirror about to come off when I left the lot I had to hold it while I drove just so I could see behind.

Scott M. le

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Vehicle was damaged out if oil had too add 3qts no power up hill engine misfires I have rented from uhaul before this was the worst experience I ever had don’t know if I’ll come back staff could care less very non professional

Amado B. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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Le client n'a pas laissé de commentaire.

Edwin R. le

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Le client n'a pas laissé de commentaire.

Nicholas S. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Everything went perfectly!

CHRISTOPHER H. le

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Le client n'a pas laissé de commentaire.

Felicia B. le

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Le client n'a pas laissé de commentaire.

Patrick K. le

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Le client n'a pas laissé de commentaire.

Paul H. le

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Excellent service!! Easy and very helpful. Would definitely use them again and recommend to friends.

Ronald C. le

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Everything went great. The staff was wonderful!!!!!!! We had a great experience!!!!!!

Gina C. le

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Le client n'a pas laissé de commentaire.

daniel V. le

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everything was perfect i do not see how you could improve

Benjamin S. le

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I rent trucks every wekend and the truck was less than 1/4 i return on sunday more then half of tank and they say is les then a quarter ...ok ..i hope you guys do something

michael W. le

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to much after hrs drop off on phone all the pictures and 20 dollars drop off fee if you do not use the phone web site

frank P. le

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Just more parking spots hard to get in and out of the lot

Mark L. le

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Le client n'a pas laissé de commentaire.

Christopher H. le

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10 minutes from arrival to hookup and go!

Mike G. le

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They tryed to charge me for a broken mirror, that was broken Pryor to me renting truck. Luckily I took pictures before leaving thier lot. I also took out the Damage Insurance and they still tryed to charge me. Last time I rented from them the tryed to charge me $300. For damage to the truck that was already there before i rented truck also again luckily I took pictures then too. Makes me wonder how many people get ripped off not being able to prove they didn't do the damage. Some kind of scam. It needs to be looked into!!! Thanks Mike

Elizabeth R. le

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The back of the van I rented had a stick substance all over the floor, I didn’t see it when I first looked at the van and when I put my couches in the back it got all over my new couches ??

Raymond P. le

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Le client n'a pas laissé de commentaire.

Gloria M. le

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Le client n'a pas laissé de commentaire.

ROBERT B. le

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Le client n'a pas laissé de commentaire.

Gina S. le

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Le client n'a pas laissé de commentaire.

Sharon L. le

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Le client n'a pas laissé de commentaire.

Luis B. le

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Le client n'a pas laissé de commentaire.

Jennifer V. le

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Le client n'a pas laissé de commentaire.

Stephen L. le

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Le client n'a pas laissé de commentaire.

Samantha G. le

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Le client n'a pas laissé de commentaire.

Efrain R. le

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Awesome guys to work with very helpful

Charles O. le

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My third time renting here. Awesome location!

Amado B. le

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Le client n'a pas laissé de commentaire.

Kelly J. le

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The Truck that I rented needed an alignment... it was very difficult to steer as it kept pulling me out of my lane!

Charles O. le

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Very caring staff. Attentive and considerate. An excellent rental experience.

JESUS P. le

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Give discounts to those that frequently rent vans, trucks and trailers.

JESUS P. le

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Le client n'a pas laissé de commentaire.

Amanda P. le

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Great staff and building

Dawn H. le

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she was pleasant , nice and explain everything great. She made you feel welcome.

Robert D. le

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great

Raymond R. le

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We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recomm

MARY C. le

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Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn’t.

RAFAEL V. le

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The staff at this Uhaul facility were excellent.

gail m. le

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My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

Thomas T. le

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I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.

WILFREDO D. le

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Good storage nice kind people

Grace D. le

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I

Monique B. le

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The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.

dennis m. le

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Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.

Deborah K. le

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your movers and services were great thanks

SUZIE H. le

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My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongings

tony r. le

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Great guys thanx

michelle a. le

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Everything worked out well

Kenneth M. le

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The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.

sonia a. le

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It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .

Robert S. le

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This was a smooth and easy transaction. Keep up the good work!😊

Amanda P. le

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Impeccable service

Jennifer H. le

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Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.

Brittany K. le

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great service

Raymond R. le

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We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?

LISA K. le

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Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!

MIKE E. le

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It would have been more convenient to have a dumpster outside that didn’t require paying a fee to use. I was told that it was taken away because people were not paying to use it.

Laura M. le

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Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.

Dinese S. le

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The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.

sarah l. le

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Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Thank you!

Charlene K. le

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The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.

Scott P. le

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Very polite and helpful

Michelle I. le

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the manager/ delivery person Melissa was very nice very professional and very helpful

Kerry Ann M. le

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Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away from

Krista S. le

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on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.

James P. le

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N/A

CECIL W. le

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Ok

Ankur M. le

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N/A

Amie P. le

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Very helpful customer service! My reservation was dealt with in a timely and easy manner. Thank you!

Kathleen F. le

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our experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!

Kassandra N. le

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Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us around

Alice S. le

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Excellent, clean, safe, convenient!!!

Dinese S. le

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Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.

PAMELA B. le

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Extremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Thank you.

Pedro M. le

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My family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.

MICHAEL B. le

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We rented the storage unit for over 1yr and we were very impressed .

Elizabeth T. le

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This was the worst experience I ever had with uhaul. Staff was rude and unaccomodating. At every turn, your staff, including Melissa and your flatbed operator tried to make your company’s issue mine.

perry b. le

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I really enjoyed my storage unit. It was the additional fees added that drove me away for 5X5 unit. I was paying 75 & this month would be 85. It was the tipping point. Now I pay 60 in my new place

Luis A. le

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Good customer service