Le client n'a pas laissé de commentaire.Samantha S. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Middletown
Pour nous contacter
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No improvements- everything went as planned - friendly, helpful staffDONNA W.
Le client n'a pas laissé de commentaire.Renee S.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Leonard M.
Good experience!peter C.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.ELIJAH T.
Le client n'a pas laissé de commentaire.Ruben R.
The breaks were bad on the truck and it was stated to me that it had quarter of a tank when i came to reAlize after i left the premises it actually was on E. SmhAymes N.
I cannot think of anything.William F.
Uncomplicated pick up, that's all I care about.Glenn B.
EXCELLENT!! For all the above mentioned reasonsLonnie C. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan S.
Le client n'a pas laissé de commentaire.Patrick B.
Very positive experienceJohn V.
Truck dirty.. Service oil warning on dash shown.. Trucks need a wash.Wendell D.
Very happy with this location. Clean, brightly lit storage.Bonnie R. | Expérience générale
Due to COVID+ U-haul should make sure the interior is at least wiped down. (Steering wheel, buttons/switches to dashboard) & Vacuumed. Driver and passenger seats were filthy. Cup holder console was also filthyTrendora A.
Your not cleaning the Rentals received dirty... My Truck now has low oil alert and barely any gas was in it... Hence, your not maintaining the Rentals. Do Better!Wendell D.
Le client n'a pas laissé de commentaire.mark M.
There was a couple of times the staff were rude and not willing to help. I had a day where I miss placed my locks keys, and needed the lock cut off. When I went to the office the one staff member said he couldn't do it all though he was sitting there on his phone and he had to wait for his coworker that just went to the restroom. I waited almost an hour for them to cut the lock so I can put the new one on…. I went to the office and asked if the other staff member was still in the restroom and the one that "couldn't help" said yes he's still in there. I ended up having to leave to be some where and came back the next day. The next day when I came back the staff member that couldn't help me , ended up helping me since he was the only one that could that was there. When I moved my items out I had to wait for the staff member to come and open my unit as the store removed my lock and put their own. The girl that helped was very rude and stated "my manager wants every thing out and gone" when she said this she had a nasty attitude. She was not a Pleasent person. It also took her a bit to go to the unit and take the lock off. The time that I had my unit there was 3 different managers. Thankfully the most recent manager is a very Pleasent and nice person! He is super understanding and willing to help in any way possible ! He responds in a timely manner and is willing to take the call. The manager before him was never there or never answered.Kendra N. | Expérience générale
Le client n'a pas laissé de commentaire.Emma B.
do the scheduled oil change PRIOR to renting out the equipment if you know the customer will use it for an extended time.PETER W.
Le client n'a pas laissé de commentaire.NFN M.
We were very pleased with uhaul service from start to finish. All staff extremely helpful and make every effort to accommodate the customer. We want to give a big shout out to Miss Wanda who coordinated our delivery and Miss Knyiah who actually delivered our boxes. Both women are so kind and so professional â€¦we are so grateful, you should be recognized for your hard work !!Edward or Doreen F.
This was my first time using an auto transport trailer, the rep was experienced, informative and patient and I appreciated his help.Rick H.
It took a minimum of 1,5 hours to get the truck. The employee was not the issue it was your system. Furthermore the trailer that was picked up from another location took the same amount of time. It was stated on the website and by calling in to UHaul that the vehicle would fit. IT DID NOT FIT!! Once again the Employees were not the issue, it was the system.Garry B.
Just professional quick and easy process. Pleasure to deal with. Awesome experienceMichael F.
Easy, quick, efficient..and the fella working the counter was more than helpful.Anne S.
Le client n'a pas laissé de commentaire.Carl G.
Excellent staff. Professional and went above and beyond to ensure i safely shipped my things from NY to CA. Great experience.Willie O.
Everything was perfectJulio V.
Le client n'a pas laissé de commentaire.Alex T.
Le client n'a pas laissé de commentaire.Robert S.
The truck was absolutely dirty, driver door would not close correctly. Transmission has problems but thank God I had to travel small distance to finish move.Luis C.
Le client n'a pas laissé de commentaire.Wendy P.
Been renting at this place for years. Every time needed to move I make sure to go here. They have good staff, quickly get you in and out, and always have a vehicle. They are extremely well organized.John F.
Le client n'a pas laissé de commentaire.Joseph P.
Le client n'a pas laissé de commentaire.Renee S.
Le client n'a pas laissé de commentaire.Renee S.
Great staff, very polite and professional during the pickup and return process.Gary K.
Le client n'a pas laissé de commentaire.TODDW W.
Not much more I can think of. Melissa was great to deal with.Pablo C.
I always have a great experience when using this location. Normally i do self check in but my last time i went inside & checked in to get a key. The staff was excellent/ helpful & very nice! Having this experience made me love this location even more. Keep up the good work!Ashley Z.
Le client n'a pas laissé de commentaire.Eileen L.
I would think such a big location they would have upgraded computers my license was copied by taking a photo of it with a cell phone I am hoping it wasn't the employee cell phone hoping it was Uhaul one that was unprofessional a copy machine to put with paperwork or a scanner for the computer would have been better a cell phone has me worriedDiana R.
Le client n'a pas laissé de commentaire.Iris R.
Le client n'a pas laissé de commentaire.Kelly J.
The truck was clean but did not drive good.Ran deep P.
Le client n'a pas laissé de commentaire.Ivan R.
Le client n'a pas laissé de commentaire.Amanda P.
Would have preferred better corporate options for weekly rate instead of daily, but the location itself was excellent.Samantha K.
I was very happy with the prompt and friendly service and I will certainly use them again.James C.
Option to drop at different location when renting in personjoe B.
Le client n'a pas laissé de commentaire.Clemente I.
Le client n'a pas laissé de commentaire.michael B.
Le client n'a pas laissé de commentaire.jose R.
I didn't receive a dolly I requested. However, everything else was good. Thankspatricia B.
Le client n'a pas laissé de commentaire.Doreen B.
Le client n'a pas laissé de commentaire.John L.
Long line to pick up existing reservation. When I got to my truck, someone else had the same truck assigned to him. Had to go back inside to get it straightened out. Time is money and you shouldn't have to wait over 30 min to pick up a reserved vehicle.Rich A.
Le client n'a pas laissé de commentaire.JASONR S.
The female worker had a nasty attitude. When I asked her which way do I exit ( because I was blocked in front and behind me) she answered me with a nasty attitude telling me to go around. I was blocked in so how was I supposed to go around, I don't know. The van smelled like someone spilled gasoline in the back, which made the whole van smell like gasoline making me and my passenger nauseous. Then when I returned the truck, I told the male person working there as he proceeded to pour fabulouso on the gasoline spill in the back and then took the van away. The customer service was lousy. I had a reservation for a 10 ft truck and then my reservation wasn't found, to then get a van.Tania O.
Le client n'a pas laissé de commentaire.Micelenia M.
Le client n'a pas laissé de commentaire.Robert U.
Le client n'a pas laissé de commentaire.Stanley C.
Le client n'a pas laissé de commentaire.Louis F.
Le client n'a pas laissé de commentaire.Wallace F.
Fast & easyRandall D.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.Janette L.
Stress free.Chris L.
Le client n'a pas laissé de commentaire.Linda G.
Le client n'a pas laissé de commentaire.Erik F.
Le client n'a pas laissé de commentaire.Bruce H.
Staff very friendly, van perfect, & reasonable price. Merci.Lori H.
Le client n'a pas laissé de commentaire.Wyatt C.
Very pleasant people working there they get you in and out fastBENERADOB A.
Brian Bob was the worst customer service agent. He needs customer service training.Melinda C.
Le client n'a pas laissé de commentaire.Elias S.
Le client n'a pas laissé de commentaire.Kyaseem A.
Le client n'a pas laissé de commentaire.Margie G. | Expérience générale
PriceyYasmin R. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELA T. | Expérience générale
Le client n'a pas laissé de commentaire.Paul N.
The guy who always checks me in is super helpful super friendly..good guy for the companyJorge S.
One thing would help is keep pick up cleared it's a bottle neck trying leave the area.STEVEN M.
Although the staff member trying to help me was polite, I had everything ordered online prior to arrival. I had to start over from scratch and was charged twice for the same thing. It took a surprising amount of time to fix it, Not exaggerating, I was at the register for close to 20 minutes while more than one other customer came and went in the other line. I also bought 3 boxes that did not come with me but I didn't want to go back to discuss it after how long the first interaction took.melissa Z.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.Andreas R.
Le client n'a pas laissé de commentaire.lucio E.
We needed two trucks (two different reservations- 20ft & 15ft) for a community outreach (giving away free groceries to those in need in the Middletown NY community). Unfortunately, 35 minutes into unloading the trucks the 20ft needed to be returned for another customer. U-Haul was kind enough to accommodate us and rent us another truck at the end of the day for a few hours. We greatly appreciated the efforts. The only area for suggested improvement would be the lack of communication from the corporate office - emails were sent and not replied to, but local office gets a 5 star! Merci.Transformation C.
Le client n'a pas laissé de commentaire.Stroll B.
Trailer that I rented was not there the person before me did not return it so I had to take a smaller trailer that was underweight for the jobIrwin W.
Service agent appeared to be Bothered that I was asking questions when I was requesting an Equipment, but was quick on accepting the purchases I made. A more pleasant or attentive is needed. Thank you for renting the equipment that I selected.Francisco F.
Le client n'a pas laissé de commentaire.Gewnsen G.
Great with the van rentalmichele L.
The staff were professional and personable. Getting a truck to rent was easy and quick. The truck tough, felt a little dangerous and in dire need of a brake job. The whole inside of the windshield was filthy and extremely difficult to see through in bright sunlight. I would return to rent at this location, but would inspect the truck before driving off of the lot.JEdward W.
I wanted to rent from this place from the beginning because I know this place n it's closer to home .Chantea W.
Really nothing, everything was fast with good service representative's. Unless you like to add a few beverage while you wait, thanks.Louis G.
I left my keys in the truck and they did not have spare. I am sure not the only one it would be very customer friendly if they had spare keysBernice L.
I put back exactly to the line the tank was at when I rented it yet I was still charged for 2 additional gallons.Kevin A.
The trailer was filthy. The employee swept it out when I got there, but then I had to wash it out. It was grass, dirt and small pieces of garbage. I'm usually pleased with this location but not this time.DANIEL S.
Le client n'a pas laissé de commentaire.ALLAN S.
The app to check in would not load for me, I needed to go in and give my info twice. Took 40min.Brian D.
Or the staff are under paid or they have no costumer service training always with an attitude like we are there bothering, we are there because we are doing business meaning they could have a job or they are racist toward spanish people like me...Roberto R. | Expérience générale
Le client n'a pas laissé de commentaire.Adrian C. | Premières impressions
Le client n'a pas laissé de commentaire.Clinton c. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEF W. | Expérience générale
Was told I was getting my first month free and my debit card was only for the reservation, the next day my card was charged 140 almost 2 hours since I was promised a call from the facility and still no call backANTHONY K. | Premières impressions
Le client n'a pas laissé de commentaire.DeShana C. | Expérience générale
Friendly staff and able to upgrade to a bigger unit after I realized that the unit we reserved was too small.Michel V. | Premières impressions
Le client n'a pas laissé de commentaire.Evelyn C. | Expérience générale
The staff definitely is the worstJose L. | Expérience générale
Le client n'a pas laissé de commentaire.Yavhey L. | Premières impressions
Le client n'a pas laissé de commentaire.DIANA R. | Expérience générale
Le client n'a pas laissé de commentaire.JOSHUA L. | Expérience générale
Le client n'a pas laissé de commentaire.CRYSTAL P. | Expérience générale
Le client n'a pas laissé de commentaire.VERNIA C. | Expérience générale
Le client n'a pas laissé de commentaire.Kendra N. | Premières impressions
Le client n'a pas laissé de commentaire.Philip D. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah L. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal C. | Premières impressions
Le client n'a pas laissé de commentaire.Tanishia L. | Expérience générale
Le client n'a pas laissé de commentaire.Richard B. | Online Move In
Le client n'a pas laissé de commentaire.FIDENCIO T. | Premières impressions
Le client n'a pas laissé de commentaire.George M. | Expérience générale
Le client n'a pas laissé de commentaire.Zoe L. | Expérience générale
Pleasant staff. Quick and convenient service.Peta R. | Premières impressions
Thx USidney I. | Expérience générale
I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbodyDeborah R. | Premières impressions
Le client n'a pas laissé de commentaire.Equasia E. | Expérience générale
Le client n'a pas laissé de commentaire.Shandra L. | Expérience générale
Le client n'a pas laissé de commentaire.Margie G. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah L. | Premières impressions
Le client n'a pas laissé de commentaire.CRYSTAL P. | Premières impressions
This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.Felicia G. | Expérience générale
I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.stephanie b. | Expérience générale
Le client n'a pas laissé de commentaire.Felicia G. | Premières impressions
Le client n'a pas laissé de commentaire.Miguel R. | Expérience générale
Le client n'a pas laissé de commentaire.Tanishia L. | Premières impressions
Le client n'a pas laissé de commentaire.belinda s. | Expérience générale
The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.ERICA M. | Expérience générale
Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.Lorianne P. | Expérience générale
Le client n'a pas laissé de commentaire.DEBORAH H. | Expérience générale
Le client n'a pas laissé de commentaire.seymoura h. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline V. | Expérience générale
Staff always friendly & helpful. Facility clean, well maintained & well lit. Je les recommande fortement.Michael M. | Expérience générale
I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertesjessica f. | Expérience générale
The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.Jennifer L. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline V. | Premières impressions
Le client n'a pas laissé de commentaire.dominqe g. | Expérience générale
Le client n'a pas laissé de commentaire.michelle a. | Expérience générale
Le client n'a pas laissé de commentaire.Ricardo J. | Expérience générale
The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.Joe M. | Expérience générale
Le client n'a pas laissé de commentaire.Mackenzie S. | Premières impressions
staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpfulMackenzie S. | Expérience générale
Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.jamie c. | Expérience générale
Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we're there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.John G. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis J. | Expérience générale
I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.Patricia D. | Premières impressions
Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertesjessica f. | Premières impressions
Le client n'a pas laissé de commentaire.Alton B. | Expérience générale
I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.Rosa G. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly J. | Expérience générale
Would use this location again if needed,leon p. | Expérience générale
The call center needs training. They didn't have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn't listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.Joe M. | Premières impressions
Le client n'a pas laissé de commentaire.Monique B. | Premières impressions
Le client n'a pas laissé de commentaire.anthony c. | Expérience générale
Le client n'a pas laissé de commentaire.RASHAUNDA C. | Expérience générale
Le client n'a pas laissé de commentaire.Anita M. | Expérience générale
The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintainshaniqua k. | Expérience générale
Thank you for everything .☺juan c. | Expérience générale
My space was very useful and convenientTennille T. | Expérience générale
My time there was carefree of my property ever being in dangerJohn M. | Expérience générale
Great staff and buildingAmanda P. | Expérience générale
she was pleasant , nice and explain everything great. She made you feel welcome.Dawn H. | Premières impressions
greatRobert D. | Expérience générale
We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recommRaymond R. | Expérience générale
Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn't.MARY C. | Expérience générale
The staff at this Uhaul facility were excellent.RAFAEL V. | Premières impressions
My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!gail m. | Premières impressions
I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.Thomas T. | Premières impressions
Good storage nice kind peopleWILFREDO D. | Expérience générale
JeGrace D. | Expérience générale
The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.Monique B. | Premières impressions
Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.dennis m. | Premières impressions
your movers and services were great thanksDeborah K. | Premières impressions
My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongingsSUZIE H. | Expérience générale
Great guys thanxtony r. | Premières impressions
Everything worked out wellmichelle a. | Premières impressions
The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.Kenneth M. | Expérience générale
It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .sonia a. | Expérience générale
This was a smooth and easy transaction. Keep up the good work!Robert S. | Premières impressions
Impeccable serviceAmanda P. | Premières impressions
Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.Jennifer H. | Expérience générale
great serviceBrittany K. | Premières impressions
We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?Raymond R. | Premières impressions
Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!LISA K. | Réservation
It would have been more convenient to have a dumpster outside that didn't require paying a fee to use. I was told that it was taken away because people were not paying to use it.MIKE E. | Expérience générale
Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.Laura M. | Expérience générale
The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.Dinese S. | Expérience générale
Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Merci.sarah l. | Expérience générale
The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.Charlene K. | Expérience générale
Very polite and helpfulScott P. | Réservation
the manager/ delivery person Melissa was very nice very professional and very helpfulMichelle I. | Expérience générale
Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away fromKerry Ann M. | Expérience générale
on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.Krista S. | Expérience générale
S.O.James P. | Expérience générale
OkCECIL W. | Expérience générale
S.O.Ankur M. | Expérience générale
Very helpful customer service! My reservation was dealt with in a timely and easy manner. Merci.Amie P. | Réservation
our experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!Kathleen F. | Réservation
Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us aroundKassandra N. | Réservation
Excellent, clean, safe, convenient!!!Alice S. | Expérience générale
Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.Dinese S. | Réservation
Extremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Merci.PAMELA B. | Expérience générale
My family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.Pedro M. | Réservation
We rented the storage unit for over 1yr and we were very impressed .MICHAEL B. | Expérience générale
This was the worst experience I ever had with uhaul. Staff was rude and unaccomodating. At every turn, your staff, including Melissa and your flatbed operator tried to make your company's issue mine.Elizabeth T. | Expérience générale
I really enjoyed my storage unit. It was the additional fees added that drove me away for 5X5 unit. I was paying 75 & this month would be 85. It was the tipping point. Now I pay 60 in my new placeperry b. | Expérience générale
Good customer serviceLuis A. | Expérience générale