We reserved a truck 3 weeks prior and called U-haul in Middletown 24 hrs prior to arriving for pick up since we had to travel 250 miles, rent a motel, pay for gas, food etc. to make sure truck would be ready. They assured us truck was reserved for us and ready to be picked up. When we arrived truck had been given to someone else. Reservation and phone calls to and from U-haul are worthless. The individual in Middletown was especially worthless and told us truck now had to be picked up in Rock Hill, 50 miles away. This individual showed absolutely no empathy or desire to help us with this situation which they created. We are seniors and were treated without any respect or concern. He had absolutely no shame. Thank God most U-haul employees are good, considerate employees. What a horrible experience!Fabrice D.
Customer Reviews for U-Haul Moving & Storage of Middletown
Pour nous contacter
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service was great helpful answered all questionedTory W.
My location got changed last minute but besides that no complaints. Thanks Uhaul.Antonio C.
Although the customer service representative was cordial and helpful, when I arrived the person was surfing the web on her cellphone. Meanwhile there was trash on the ground outside where vehicles are serviced. The truck I was provided, had three months of dust and trash under the seats. Food smudges on the dashboard and doors. Yes the rental was only twenty dollars, but extremely insanitary. I took pictures of the truck interior and the trash inside.Ernest R.
Le client n'a pas laissé de commentaire.ADEWALE C. | Expérience générale
Le client n'a pas laissé de commentaire.Emmanuel J.
Le client n'a pas laissé de commentaire.PEREZP C.
The truck I was given had no power and the muffler was broken, it was so loud when you pushed on the gas you had to yell to the person next to you just for them to hear you.Lindsey D.
Le client n'a pas laissé de commentaire.RALPH R.
Excellent customer service 👍Ron M.
A better way to checkout. The app didn't work and not enough employees to help checkout.Robert B.
Le client n'a pas laissé de commentaire.THOMAS S.
Le client n'a pas laissé de commentaire.levi G.
Le client n'a pas laissé de commentaire.yanjun W.
Trailer needs maintenance. Wheel bearings are squeaking and needs attention. Wiring and Trailer needs attention also.Richard E.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Kevin O.
Le client n'a pas laissé de commentaire.Rimma G.
Keep up the great job guys , doing goodLuis M.
Le client n'a pas laissé de commentaire.ANA Z.
Nice people. Rob is a professional and friendly with the costumers. 💯👌👌👌Juan Carlos P.
I experience an issue with the billing and no one was able to resolve it.Marie R.
Le client n'a pas laissé de commentaire.Adell M.
I reserved my trailer to be picked up at a location they offer online(goshen,Ny) when i went to pick up the trailer and they did not have the trailer there when i arrive told me to call a number to see if they had any in the area. Waited an hour and was told a number of times there were none available. Luckily someone drop off the trailer i needed in a different location. I made this reservation two weeks in advance, shouldnt have had these problems to say the least still have had to drive to another location. Very disappointed with scheduling and service.Tara R.
Staff was very friendly and helpful installing trailer.Diana R. | Expérience générale
ExcellentPrem I. | Premières impressions
Le client n'a pas laissé de commentaire.Theodore W.
Initial customer contact needs improvement. The gentleman there ignored us instead of greeting us and asking us to wait a moment. (His customer had gone outside so there was no reason not to greet us)Steven G.
Nothing, again they were very nice and helpfulJeff A.
Le client n'a pas laissé de commentaire.dee D.
Le client n'a pas laissé de commentaire.Micelenia M.
Everything is just perfectArmend M.
Exceptional customer supportADEWALE C. | Premières impressions
Le client n'a pas laissé de commentaire.NFN M.
Everything was well organized and the whole process was very smooth. I would highly recommend and use again. Man on the desk in the morning at time of pick up (Daniel B) were very pleasant.Julia P.
Much better from last timeRoberto R.
Le client n'a pas laissé de commentaire.Natoya G.
Le client n'a pas laissé de commentaire.Peter M.
Excellent job esp since counter was open on a holidayDawn G.
Le client n'a pas laissé de commentaire.Cesar O.
Le client n'a pas laissé de commentaire.Nelson C.
Le client n'a pas laissé de commentaire.Luis A.
Le client n'a pas laissé de commentaire.JoAnn M.
Le client n'a pas laissé de commentaire.Robin W.
Le client n'a pas laissé de commentaire.usher J.
Le client n'a pas laissé de commentaire.Lamont S.
Le client n'a pas laissé de commentaire.Ryan D.
Clean the windshield on the inside! Thank you!Daniel M.
Le client n'a pas laissé de commentaire.Yehoshua M.
easy pick-uppattrick O.
The Employee was very professional and kind.Latasha M.
Switched my rental locations due to lack of availability. Need to get your online inventory correct.Walter B.
The associate who assisted me upon arrival was courteous, knowledgeable and very helpful.Dawn M.
Nothing. It was quick & easy to pick up and return.Mario T.
Le client n'a pas laissé de commentaire.Ana G.
Le client n'a pas laissé de commentaire.Daniel M.
Could even see out my window. Had to pull over and clean itJames M.
Le client n'a pas laissé de commentaire.Andrew W.
Le client n'a pas laissé de commentaire.thomas A.
It Was An Awesome Experience!Ron H.
Le client n'a pas laissé de commentaire.olga h. | Premières impressions
Le client n'a pas laissé de commentaire.Colleen K. | Expérience générale
Le client n'a pas laissé de commentaire.Jeneviere L.
Signing up was very easy, move in ready unit nice clean and well maintained facilityKhady N. | Online Move In
Le client n'a pas laissé de commentaire.Anais C.
I reserved a 15ft Box Truck for move and instead got a 12ft. The 15ft is only over the cab and I really do not consider that a 15ft box. I had to make 2 trips which made me drive a lot more and meant I had to pay more.Elisa P.
Excellent quick prompt, courteous and professional service!Milton S.
Le client n'a pas laissé de commentaire.Anthony P.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.Chris A.
Le client n'a pas laissé de commentaire.Samantha S. | Expérience générale
No improvements- everything went as planned - friendly, helpful staffDONNA W.
Le client n'a pas laissé de commentaire.Renee S.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Leonard M.
Good experience!peter C.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.ELIJAH T.
Le client n'a pas laissé de commentaire.Ruben R.
The breaks were bad on the truck and it was stated to me that it had quarter of a tank when i came to reAlize after i left the premises it actually was on E. SmhAymes N.
I cannot think of anything.William F.
Uncomplicated pick up, that's all I care about.Glenn B.
EXCELLENT!! For all the above mentioned reasonsLonnie C. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan S.
Le client n'a pas laissé de commentaire.Patrick B.
Very positive experienceJohn V.
Truck dirty.. Service oil warning on dash shown.. Trucks need a wash.Wendell D.
Very happy with this location. Clean, brightly lit storage.Bonnie R. | Expérience générale
Due to COVID+ U-haul should make sure the interior is at least wiped down. (Steering wheel, buttons/switches to dashboard) & Vacuumed. Driver and passenger seats were filthy. Cup holder console was also filthyTrendora A.
Your not cleaning the Rentals received dirty... My Truck now has low oil alert and barely any gas was in it... Hence, your not maintaining the Rentals. Do Better!Wendell D.
Le client n'a pas laissé de commentaire.mark M.
There was a couple of times the staff were rude and not willing to help. I had a day where I miss placed my locks keys, and needed the lock cut off. When I went to the office the one staff member said he couldn't do it all though he was sitting there on his phone and he had to wait for his coworker that just went to the restroom. I waited almost an hour for them to cut the lock so I can put the new one on…. I went to the office and asked if the other staff member was still in the restroom and the one that "couldn't help" said yes he's still in there. I ended up having to leave to be some where and came back the next day. The next day when I came back the staff member that couldn't help me , ended up helping me since he was the only one that could that was there. When I moved my items out I had to wait for the staff member to come and open my unit as the store removed my lock and put their own. The girl that helped was very rude and stated "my manager wants every thing out and gone" when she said this she had a nasty attitude. She was not a Pleasent person. It also took her a bit to go to the unit and take the lock off. The time that I had my unit there was 3 different managers. Thankfully the most recent manager is a very Pleasent and nice person! He is super understanding and willing to help in any way possible ! He responds in a timely manner and is willing to take the call. The manager before him was never there or never answered.Kendra N. | Expérience générale
Le client n'a pas laissé de commentaire.Emma B.
do the scheduled oil change PRIOR to renting out the equipment if you know the customer will use it for an extended time.PETER W.
Le client n'a pas laissé de commentaire.NFN M.
We were very pleased with uhaul service from start to finish. All staff extremely helpful and make every effort to accommodate the customer. We want to give a big shout out to Miss Wanda who coordinated our delivery and Miss Knyiah who actually delivered our boxes. Both women are so kind and so professional â€¦we are so grateful, you should be recognized for your hard work !!Edward or Doreen F.
This was my first time using an auto transport trailer, the rep was experienced, informative and patient and I appreciated his help.Rick H.
It took a minimum of 1,5 hours to get the truck. The employee was not the issue it was your system. Furthermore the trailer that was picked up from another location took the same amount of time. It was stated on the website and by calling in to UHaul that the vehicle would fit. IT DID NOT FIT!! Once again the Employees were not the issue, it was the system.Garry B.
Just professional quick and easy process. Pleasure to deal with. Awesome experienceMichael F.
Easy, quick, efficient..and the fella working the counter was more than helpful.Anne S.
Le client n'a pas laissé de commentaire.Carl G.
Excellent staff. Professional and went above and beyond to ensure i safely shipped my things from NY to CA. Great experience.Willie O.
Everything was perfectJulio V.
Le client n'a pas laissé de commentaire.Alex T.
Le client n'a pas laissé de commentaire.Robert S.
The truck was absolutely dirty, driver door would not close correctly. Transmission has problems but thank God I had to travel small distance to finish move.Luis C.
Le client n'a pas laissé de commentaire.Wendy P.
Been renting at this place for years. Every time needed to move I make sure to go here. They have good staff, quickly get you in and out, and always have a vehicle. They are extremely well organized.John F.
Le client n'a pas laissé de commentaire.Joseph P.
Le client n'a pas laissé de commentaire.Renee S.
Le client n'a pas laissé de commentaire.Renee S.
Le client n'a pas laissé de commentaire.Margie G. | Expérience générale
PriceyYasmin R. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELA T. | Expérience générale
Or the staff are under paid or they have no costumer service training always with an attitude like we are there bothering, we are there because we are doing business meaning they could have a job or they are racist toward spanish people like me...Roberto R. | Expérience générale
Le client n'a pas laissé de commentaire.Adrian C. | Premières impressions
Le client n'a pas laissé de commentaire.Clinton c. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEF W. | Expérience générale
Was told I was getting my first month free and my debit card was only for the reservation, the next day my card was charged 140 almost 2 hours since I was promised a call from the facility and still no call backANTHONY K. | Premières impressions
Le client n'a pas laissé de commentaire.DeShana C. | Expérience générale
Friendly staff and able to upgrade to a bigger unit after I realized that the unit we reserved was too small.Michel V. | Premières impressions
Le client n'a pas laissé de commentaire.Evelyn C. | Expérience générale
The staff definitely is the worstJose L. | Expérience générale
Le client n'a pas laissé de commentaire.Yavhey L. | Premières impressions
Le client n'a pas laissé de commentaire.DIANA R. | Expérience générale
Le client n'a pas laissé de commentaire.JOSHUA L. | Expérience générale
Le client n'a pas laissé de commentaire.CRYSTAL P. | Expérience générale
Le client n'a pas laissé de commentaire.VERNIA C. | Expérience générale
Le client n'a pas laissé de commentaire.Kendra N. | Premières impressions
Le client n'a pas laissé de commentaire.Philip D. | Expérience générale
Le client n'a pas laissé de commentaire.Deborah L. | Expérience générale
Le client n'a pas laissé de commentaire.Crystal C. | Premières impressions
Le client n'a pas laissé de commentaire.Tanishia L. | Expérience générale
Le client n'a pas laissé de commentaire.Richard B. | Online Move In
Le client n'a pas laissé de commentaire.FIDENCIO T. | Premières impressions
Le client n'a pas laissé de commentaire.George M. | Expérience générale
Le client n'a pas laissé de commentaire.Zoe L. | Expérience générale
Pleasant staff. Quick and convenient service.Peta R. | Premières impressions
Thx USidney I. | Expérience générale
I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbodyDeborah R. | Premières impressions
Le client n'a pas laissé de commentaire.Equasia E. | Expérience générale
Le client n'a pas laissé de commentaire.Shandra L. | Expérience générale
Le client n'a pas laissé de commentaire.Margie G. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah L. | Premières impressions
Le client n'a pas laissé de commentaire.CRYSTAL P. | Premières impressions
This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.Felicia G. | Expérience générale
I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.stephanie b. | Expérience générale
Le client n'a pas laissé de commentaire.Felicia G. | Premières impressions
Le client n'a pas laissé de commentaire.Miguel R. | Expérience générale
Le client n'a pas laissé de commentaire.Tanishia L. | Premières impressions
Le client n'a pas laissé de commentaire.belinda s. | Expérience générale
The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.ERICA M. | Expérience générale
Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.Lorianne P. | Expérience générale
Le client n'a pas laissé de commentaire.DEBORAH H. | Expérience générale
Le client n'a pas laissé de commentaire.seymoura h. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline V. | Expérience générale
Staff always friendly & helpful. Facility clean, well maintained & well lit. Je les recommande fortement.Michael M. | Expérience générale
I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertesjessica f. | Expérience générale
The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.Jennifer L. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline V. | Premières impressions
Le client n'a pas laissé de commentaire.dominqe g. | Expérience générale
Le client n'a pas laissé de commentaire.michelle a. | Expérience générale
Le client n'a pas laissé de commentaire.Ricardo J. | Expérience générale
The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.Joe M. | Expérience générale
Le client n'a pas laissé de commentaire.Mackenzie S. | Premières impressions
staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpfulMackenzie S. | Expérience générale
Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.jamie c. | Expérience générale
Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we're there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.John G. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis J. | Expérience générale
I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.Patricia D. | Premières impressions
Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertesjessica f. | Premières impressions
Le client n'a pas laissé de commentaire.Alton B. | Expérience générale
I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.Rosa G. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly J. | Expérience générale
Would use this location again if needed,leon p. | Expérience générale
The call center needs training. They didn't have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn't listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.Joe M. | Premières impressions
Le client n'a pas laissé de commentaire.Monique B. | Premières impressions
Le client n'a pas laissé de commentaire.anthony c. | Expérience générale
Le client n'a pas laissé de commentaire.RASHAUNDA C. | Expérience générale
Le client n'a pas laissé de commentaire.Anita M. | Expérience générale
The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintainshaniqua k. | Expérience générale
Thank you for everything .☺juan c. | Expérience générale
My space was very useful and convenientTennille T. | Expérience générale
My time there was carefree of my property ever being in dangerJohn M. | Expérience générale
Great staff and buildingAmanda P. | Expérience générale
she was pleasant , nice and explain everything great. She made you feel welcome.Dawn H. | Premières impressions
greatRobert D. | Expérience générale
We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recommRaymond R. | Expérience générale
Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn't.MARY C. | Expérience générale
The staff at this Uhaul facility were excellent.RAFAEL V. | Premières impressions
My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!gail m. | Premières impressions
I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.Thomas T. | Premières impressions
Good storage nice kind peopleWILFREDO D. | Expérience générale
JeGrace D. | Expérience générale
The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.Monique B. | Premières impressions
Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.dennis m. | Premières impressions
your movers and services were great thanksDeborah K. | Premières impressions
My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongingsSUZIE H. | Expérience générale
Great guys thanxtony r. | Premières impressions
Everything worked out wellmichelle a. | Premières impressions
The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.Kenneth M. | Expérience générale
It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .sonia a. | Expérience générale
This was a smooth and easy transaction. Keep up the good work!Robert S. | Premières impressions
Impeccable serviceAmanda P. | Premières impressions
Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.Jennifer H. | Expérience générale
great serviceBrittany K. | Premières impressions
We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?Raymond R. | Premières impressions
Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!LISA K. | Réservation
It would have been more convenient to have a dumpster outside that didn't require paying a fee to use. I was told that it was taken away because people were not paying to use it.MIKE E. | Expérience générale
Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.Laura M. | Expérience générale
The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.Dinese S. | Expérience générale
Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Merci.sarah l. | Expérience générale
The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.Charlene K. | Expérience générale
Very polite and helpfulScott P. | Réservation
the manager/ delivery person Melissa was very nice very professional and very helpfulMichelle I. | Expérience générale
Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away fromKerry Ann M. | Expérience générale
on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.Krista S. | Expérience générale
S.O.James P. | Expérience générale
OkCECIL W. | Expérience générale
S.O.Ankur M. | Expérience générale
Very helpful customer service! My reservation was dealt with in a timely and easy manner. Merci.Amie P. | Réservation
our experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!Kathleen F. | Réservation
Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us aroundKassandra N. | Réservation
Excellent, clean, safe, convenient!!!Alice S. | Expérience générale
Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.Dinese S. | Réservation
Extremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Merci.PAMELA B. | Expérience générale
My family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.Pedro M. | Réservation