Customer Reviews for U-Haul Moving & Storage of Middletown

6 521 évaluations

359 Route 211 E   Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211, Across from Burger Paradise)

(845) 343-2323

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(845) 343-2323

359 Route 211 E
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211, Across from Burger Paradise)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Burns 
Évaluation :
3

When I picked up the 9 foot cargo van, the gas gauge was at 1/3 filled so I ended up having to get gas not too far into my task. Also, the vehicle smelled like cigarette smoke and the low tire pressure light was on from the time I started the vehicle and the two front tires were very low.. 58 and 55 psi and back tires were at 80 psi. The van only had 7700 miles on it so I don't think that it should've had this many issues for being a newer vehicle.

CHRISTINE KURTZ 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Luis Valentin 
Évaluation :
5

There needs to be a sitting area.

Gaetano Cuccio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel terralavoro 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Linakis  |  Expérience générale 
Évaluation :
5

Definitely a great experience

Antonio Vandunk  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy stahl 
Évaluation :
5

There is not much else that needs to be improved on. The manager , Jacob was very attentive to my needs and very helpful with me obtaining the trailer that was needed for transportation.

Kasim Adam 
Évaluation :
5

Installer was prompt, finished quicker than promised and was courteous. I couldn't have asked for a better experience.

Alex LOMBARDO 
Évaluation :
5

Staff were professional and courteous. Great staff.

francis brennan 
Évaluation :
5

jacob from the Middleown NY branch was extremly patient , friendly and helpful thank you

carleen krzywicki  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Goldstein 
Évaluation :
3

Woman on phone very rude. Maybe she was having a bad day Reserve truck at one location I'm available had to drive to a new location truck was damaged and very dirty interior overall U-Haul did right by me will use them again just need to be improved

Sean Burke 
Évaluation :
5

I scheduled an appointment for a trailer hitch install. Without delay, the work was completed in less than an hour. The customer service, workmanship, and product was fantastic. Highly recommended!!!

Dan Andreana 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna Edwards 
Évaluation :
5

Very convenient location. Very satisfied with how everything was handled. Fast friendly person I dealt with. Yes I would go back again.

dennis lyons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz Sumner 
Évaluation :
5

The lady n gentleman at the store were both very professional.

Vincent Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javon Thomas 
Évaluation :
5

GM Jim was awesome! So helpful and courteous. I will definitely recommend to a friend and if services are needed use again. Merci.

AMANDA LOPEZ 
Évaluation :
5

Ky and staff gave excellent customer service

JAMONTE JOHNSON 
Évaluation :
5

It would be nice to have someplace to sit down while you wait.

Wesley Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio Brunati  |  Expérience générale 
Évaluation :
2

I have found that the last two times I have rented the mileage was documented to be less than what it actually was. This means if I did not say something I would have been charged for 6 miles ( the first time) and 1 mile ( this past time) before I ever left the lot. What really appalled me this past time was the lack of concern for the customer and fixing a problem without spouting off snide comments and laughing. This was about the one and only handicap spot on the lot. It was taken up by a car parked halfway in the spot and shared with a handcart and a hose. This is completely unacceptable. When an employee asked me if there was a problem I said yes, this car is not handicap and I am mad. I had to park at the beer store, Nextdoor and walk ove to Uhaul. Again, unacceptable. When I saw the opportunity for an open spot I walked back to the beer store and moved my car. I called Wallkill Policeabout the the inappropriate use of the handicap spot. When I went inside the girl at the counter was all business and didn't want to hear about it. I told her I was disabled and she said if there are no spots available I may park at the beer store. I told her unacceptable answer. She went on to speak with a coworker (like I wasn't there at all), "it's going to be one of those days. Rud, and she needs sensitivity training. The vehicle was moved quickly, when the officer showed up. So, I will go out on a limb and say it was an employee's car.

Tamara Carpenter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne Beliah 
Évaluation :
5

It seemed like the person who waited on me had to click through an excessive number of screens to check me in and get me on my way.

Jeffrey Morgiewicz 
Évaluation :
4

Sliding door were locked at random times making it difficult to move things in and out before 10pm

Matthew Mattern  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla Hughes 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben Genender 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christina barnett 
Évaluation :
5

The people that ive talked to are really nice and make everything easy to do.

gregory hamilton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GILBERTO CARRION 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benito Lopez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY VITALITI 
Évaluation :
5

All of the men and women who work at this location are very nice professional and knowledgeable. Great place

Diana Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Hatfield 
Évaluation :
4

Steering free play on the vehicle I rented was too loose and dangerous to drive. I asked this location to take that truck out of service. I hope they did.

Dave Elston 
Évaluation :
2

Both gentlemen at the counter seemed stoned and out of touch

Gregory Sillen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nesiha zvirkic 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Martinez 
Évaluation :
5

Excellent customer service attentive informative and fast.

Livida Alcantara 
Évaluation :
5

We utilize the equipment at this location often. The management is always spot on.

Jose Davila 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norberto Solis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Teehan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Daling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Howell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Grodin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Windhusen 
Évaluation :
2

There was garbage in the vechile and outside. No one walked me out to the car. I had to hunt it down myself and take my own picture

Jennifer Dobbs 
Évaluation :
5

Jacob was amazing, and made the whole process of renting a U-haul van super easy, and also answered all of my questions!

Elizabeth Heldewig 
Évaluation :
3

I had to use this location twice. I was given minimal information about the return of the vehicle. I called the customer service number and spoke with Michelle, Hudson Valley scheduling dept. what a turn around in my experience! I was given mileage info, days for truck and drop off location. When I arrived out of state to my location Michelle was able to change my drop off location. Michelle is knowledgeable, patient and pleasant. Although I no longer reside in the Hudson Valley, Michelle has continued to be my "go to" for all things U-Haul. Michelle absolutely made this a positive experience and is an asset to the company!

Melva Simmons 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo Palconet 
Évaluation :
5

Picking up the vehicle was much faster than I expected, and went very smoothly. The same was true for returning the vehicle, and there were no surprise charges when the vehicle was returned. The same representative handled both the pick-up and return and he was very helpful and friendly and courteous on both occasions.

David Fanger 
Évaluation :
5

None that I can think of. Staff was courteous and service was prompt. After hours drop off and instructions were precise and simple with an immediate pending invoice given to summarize fees charged. Couldn't have been any more convenient.

gregory page 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Wright 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rudy simmons 
Évaluation :
1

Your manager got me a vehicle thank goodness, but your reservation policies are the quest I've ever seen! You're company needs to work on customer centric renting policies

Nanette Jenkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Humberto Munoz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Brunelle 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Madeline Loderhouse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TICHYNNA VACCARO 
Évaluation :
5

No improvement needed with the customers I dealt with I mean not customers employees. They're awesome and helpful

Connie Ronson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Yocum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mordchai reiner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sidney Smallwood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica Dennison 
Évaluation :
5

the person that helped us was very helpful and knowledable.

caryn schnabel 
Évaluation :
1

Truck wasn't ready on time. Was stuck out in the cold rain for hours

Malik Gray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEA MELENDEZ 
Évaluation :
4

Employees were sitting around inside the building bs-ing when l returned the truck. Good thing l didn't pay attention to the sign outside that said 'wait in your vehicle'! Other than that it went well.

Jay Buchalski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia fish  |  Premières impressions 
Évaluation :
5

easy pick up and delivery quick in and out

Kevin Demarest 
Évaluation :
5

Very easy to get the service and support, and good support too.

Carlos Arenas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Flores 
Évaluation :
5

Friendly check in, quick process in/out

Tim Tagtmeyer 
Évaluation :
5

I just wish there was better parking but other than that my whole experience was pretty good

Shyreeka Shannon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Geehern 
Évaluation :
5

No improvements needed, the staff was well informed and very kind, helpful, and efficient with our rental. Picking up and dropping off were quick and painless!! I would definitely recommend to a friend and I will be using their services again!

Natacha Yearwood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly CANNARIATO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Pirone 
Évaluation :
5

For normal storage rates I find a little expensive...but I was in and out. That is a marketing issue. But over all, good experience and need be I would do again. Lol possibly will. Headed south soon.

Timothy Masters  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don Gross 
Évaluation :
5

None off hand. The people were great....service was prompt..professional..courteous.

Timothy Masters 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Davis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

erica suarez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Ramnarine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence grupp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy Schiele 
Évaluation :
5

Bien

BRIAM ANDRES ORELLANA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

aricelis Vargas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH FULLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Bruno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles poynton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Perez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard Bullen 
Évaluation :
5

Easy process, very nice.

Annika Sisson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvis Brun 
Évaluation :
5

Always a great experience at this location.

Ashley Zaremsky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Maier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine Parker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

herbert hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Migliori 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua Hernandez 
Évaluation :
5

Place to go if you want no hassle UHaul rental.

Uldis Silgailis 
Évaluation :
5

Kai & Jacob were very helpful, professional & knowledgeable. I hope I spelled Kai's name correctly so, he's able to get proper credit.

Dannel Smith  |  Premières impressions 
Évaluation :
5

S.O.

Thomas Kelly 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence grupp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Henderson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sergio fuertes  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek Thomas  |  Expérience générale 
Évaluation :
5

Young man was very helpful and polite

Shana Brown  |  Premières impressions 
Évaluation :
1

This was my second time using the facilities, and my overall experience was great. Will always recommend to a friend.

clennie monk  |  Expérience générale 
Évaluation :
5

Well run location

Ameen Hawkins  |  Expérience générale 
Évaluation :
4

Although the facility was clean, the bathroom was disgustingly dirty

Eartha Dickerson  |  Premières impressions 
Évaluation :
5

It's 👍 great.

Brenda Melendez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don rodenheiser  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa Gaston  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine Holder  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Altamese Bristow  |  Expérience générale 
Évaluation :
3

The young lady that help me didn't understand or she didn't hear me. I need a room big enough for a 2bed apt. She said the room would fit but, I know have to rent an additional room dor the rest of my stuff

Samantha Segarra  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly smith  |  Expérience générale 
Évaluation :
5

I must say Jacob was very helpful and pleasant to speak with. Jacob was professional and excellent with his work..

WILDA HERNANDEZ  |  Premières impressions 
Évaluation :
5

I must say Jacob was an excellent store employee . Jacob treated me with professionalism and was excellent with his skills.

WILDA HERNANDEZ  |  Expérience générale 
Évaluation :
5

I loved everyone! Especially the manager Mellossa!

Kimberely Holmes  |  Expérience générale 
Évaluation :
5

Really really appreciated being able to rent the storage location via web/app last minute. And the front desk giving me clear directions how to check out.

Alvin bojorquez  |  Expérience générale 
Évaluation :
4

The app times out sometimes. Also, gets confusing when it hyperlinks to the website. But overall, im satisfied. 4,5/5. And maybe consider later access for the storage at least til like 11pm please lol

ZACHARY BASS  |  Online Move In 
Évaluation :
1

This ha been my worst experience with U-Haul. I booked my unit online the morning of 08/01. I made 2 trips to the unit during store hours, and both times I had to connect with the desk agents to gain access to the unit. My code was changed multiple times, and I was not informed of the new codes. I was given multiple access cards, and at this point I am not even sure if the card currently in my possession is the card that should allow access to the unit. The evening of 08/01, I arrived to drop off a final load for storage at about 9:00pm. I attempted to call the general manager, Jimmy Coscette, no less than 20 times using the number listed on the door (845-741-9077) between 9:15 and 10:30, and I texted the number four times between 9:14 and 10:00pm. We were on the phone with U-Haul customer support for at least 45 minutes, and while they were able to assist with providing us codes we still could not gain access. The U-Haul agent also attempted to contact Jimmy, and they were unable to reach him. I contacted Maximum, they were able to provide my code for access, but I was still unable to gain entry with the code they provided. Maximum also tried calling Jimmy as well as the district office without success. I was on a time constraint and had to begin my trip that evening to arrive at my destination because we were supposed to attend a funeral for one of my family members, so I had to throw hundreds of dollars in worth of my own possessions away instead of storing them in the unit. I contacted the district office the evening of 08/01 and let them know how upsetting this has been and that we needed someone to reach out, and we have yet to receive a response. This has been a horrible experience and I would never recommend storing with U-Haul to anyone I know based on the poor level of customer service and lack of ability to gain assistance when it was needed.

Don Knott  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos Guerrido  |  Expérience générale 
Évaluation :
5

I appreciate everything that the staff did for me as a storage unit and truck rental customer! They are very knowledgeable, professional and friendly!

Deneen Sterrett  |  Expérience générale 
Évaluation :
5

The storage manager Melisa was exceptionally helpful

Amanda Pagan  |  Premières impressions 
Évaluation :
3

Too expensive for 24 hour access to not be included. Storage building is constantly disgusting and dirty, looks like there's no maintenance. Bathroom consistently not stocked.

Jennifer Walker  |  Expérience générale 
Évaluation :
4

Happy customer. Will be back.

Olgah Washington  |  Expérience générale 
Évaluation :
5

Thank you very much I will recommend everyone to you

Arthur Worden  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Calkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katherine leon lazo  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bo Yi  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott Pall  |  Expérience générale 
Évaluation :
5

The customer service representative was really helpful. The trash bin was full near the storage, and I tried to threw out some extra large USPS flatted boxed when moving out my stuff. The staff drove a pick up truck from store to the storage to pick them up. Really appreciate it! It's definitely helpful and I will recommend it to my friends! Merci!

LIN LIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessenia Carrasquillo  |  Online Move In 
Évaluation :
5

Very easy dealing with Jimmy the manager.

sergio fuertes  |  Premières impressions 
Évaluation :
5

The people were friendly it was always clean so the lady that cleaned kept it very clean and she was very nice and accommodat overall I would read it a 10 every time I called the women were very nice and accommodating

Paula Echeandia  |  Expérience générale 
Évaluation :
3

Staff seems very unhappy. I asked some questions and staff didn't seem interested in helping. Some training on Customer Service would help.

Barry Zukose  |  Online Move In 
Évaluation :
4

The staff was very nice helpful and knowledgeable which is always appreciated😊

SHAYVONNE BRAUNSON-ferreira  |  Premières impressions 
Évaluation :
5

Everything was the same way NoRats Great... have No clue how many years my stuff was there....

JULIO VILLANUEVA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Olino  |  Online Move In 
Évaluation :
5

Amazing customer service and the lady Melissa at the front desk was very helpful also. Without her I don't think I would have stayed but she is so wonderful

Kenneth Vasquez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIDENCIO TREVINO  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicia Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly Linakis  |  Online Move In 
Évaluation :
1

I have used other locations and they were far better than this location. I left this location because of price, security, procedures and to little space to unload. Unloading made difficult due to outside storage storage uhaul pods. Staff not fully trained. Unable to reach staff by phone during open hours. Autopayments being taken before the actual due date, without permission or a courtesy call.

MARSHA SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOIS WILLIAMS  |  Premières impressions 
Évaluation :
3

When Picking up the Truck and Signing for the Rental Unit. The staff was very friendly and Helpful. They Stated they were there until 7pm. We had planned to Return the truck by then but were running behind. We stopped to ask about procedures after closing cause we had a full truck we had to move into the Unit. The woman at the desk was rude and not helpful. A man outside told us not to worry just to use the app for returning it after hours. At approximately 7:22pm the woman for the desk came to the storage building which we had a full truck back up to the doors. And locked the large automatic doors. She then proceeded to tell my brother to use the smaller side door and left. This was very inconvenient due to having large furniture which was difficult to get through such a small door. Then sign outside stated there was access to the building until 10pm. There was no signs stating the large automatic doors would be locked before that time. As a new customer I was very frustrated by this.

Matthew Mattern  |  Premières impressions 
Évaluation :
5

Melissa and Ziggy are exceptional employees. They understand customer service.

Jerry Altine  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADEWALE COFI  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful installing trailer.

Diana Rodriguez  |  Expérience générale 
Évaluation :
5

Excellent

Prem Israni  |  Premières impressions 
Évaluation :
5

Exceptional customer support

ADEWALE COFI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

olga hernandez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colleen Kelly  |  Expérience générale 
Évaluation :
5

Signing up was very easy, move in ready unit nice clean and well maintained facility

Khady Niasse  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Samuels  |  Expérience générale 
Évaluation :
5

EXCELLENT!! For all the above mentioned reasons

Lonnie Coggins  |  Expérience générale 
Évaluation :
5

Very happy with this location. Clean, brightly lit storage.

Bonnie Ross  |  Expérience générale 
Évaluation :
3

There was a couple of times the staff were rude and not willing to help. I had a day where I miss placed my locks keys, and needed the lock cut off. When I went to the office the one staff member said he couldn't do it all though he was sitting there on his phone and he had to wait for his coworker that just went to the restroom. I waited almost an hour for them to cut the lock so I can put the new one on…. I went to the office and asked if the other staff member was still in the restroom and the one that "couldn't help" said yes he's still in there. I ended up having to leave to be some where and came back the next day. The next day when I came back the staff member that couldn't help me , ended up helping me since he was the only one that could that was there. When I moved my items out I had to wait for the staff member to come and open my unit as the store removed my lock and put their own. The girl that helped was very rude and stated "my manager wants every thing out and gone" when she said this she had a nasty attitude. She was not a Pleasent person. It also took her a bit to go to the unit and take the lock off. The time that I had my unit there was 3 different managers. Thankfully the most recent manager is a very Pleasent and nice person! He is super understanding and willing to help in any way possible ! He responds in a timely manner and is willing to take the call. The manager before him was never there or never answered.

Kendra Nixon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie Guberman  |  Expérience générale 
Évaluation :
2

Pricey

Yasmin Rehmen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA TAPIA  |  Expérience générale 
Évaluation :
5

Or the staff are under paid or they have no costumer service training always with an attitude like we are there bothering, we are there because we are doing business meaning they could have a job or they are racist toward spanish people like me...

Roberto Rosario  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian Castillo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton curtis  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEF WALENTIN  |  Expérience générale 
Évaluation :
3

Was told I was getting my first month free and my debit card was only for the reservation, the next day my card was charged 140 almost 2 hours since I was promised a call from the facility and still no call back

ANTHONY KOWALSKI  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeShana Coleman  |  Expérience générale 
Évaluation :
5

Friendly staff and able to upgrade to a bigger unit after I realized that the unit we reserved was too small.

Michel Vanderkloor  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn Colon  |  Expérience générale 
Évaluation :
1

The staff definitely is the worst

Jose Lopez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yavhey Leon  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANA RODRIGUEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA LAEDKE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL PORTEE  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

VERNIA COOPER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra Nixon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip DeLeon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Lasebny  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Crawford  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanishia Liburd  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Bryant  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIDENCIO TREVINO  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Mangan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zoe Lopez  |  Expérience générale 
Évaluation :
4

Pleasant staff. Quick and convenient service.

Peta Rutty Southwell  |  Premières impressions 
Évaluation :
5

Thx U

Sidney Isaac  |  Expérience générale 
Évaluation :
5

I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbody

Deborah Ramnath  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Equasia Edwards  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shandra Lemmount  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie Guberman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Lasebny  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL PORTEE  |  Premières impressions 
Évaluation :
5

This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.

Felicia Greene  |  Expérience générale 
Évaluation :
5

I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.

stephanie bogie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia Greene  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel Rodriguez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanishia Liburd  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

belinda santiago  |  Expérience générale 
Évaluation :
2

The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.

ERICA MITCHELL  |  Expérience générale 
Évaluation :
1

Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.

Lorianne Pratt  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH HENRY SANGARE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

seymoura hall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Velez  |  Expérience générale 
Évaluation :
5

Staff always friendly & helpful. Facility clean, well maintained & well lit. Je les recommande fortement. 

Michael Musumeci  |  Expérience générale 
Évaluation :
5

I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertes

jessica fuertes  |  Expérience générale 
Évaluation :
5

The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.

Jennifer Lishansky  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Velez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dominqe gowen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle alston  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo Javier  |  Expérience générale 
Évaluation :
5

The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.

Joe Mandara  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mackenzie Suter  |  Premières impressions 
Évaluation :
3

staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpful

Mackenzie Suter  |  Expérience générale 
Évaluation :
5

Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.

jamie cupolo  |  Expérience générale 
Évaluation :
2

Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we're there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.

John Gaine  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis Jones  |  Expérience générale 
Évaluation :
4

I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.

Patricia Davis  |  Premières impressions 
Évaluation :
5

Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertes

jessica fuertes  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alton Bush  |  Expérience générale 
Évaluation :
2

I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.

Rosa Gonzalez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly Jones  |  Expérience générale 
Évaluation :
5

Would use this location again if needed,

leon pianka  |  Expérience générale 
Évaluation :
4

The call center needs training. They didn't have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn't listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.

Joe Mandara  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monique Biggett-Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony carucci  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHAUNDA CAMPBELL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita Mayfield  |  Expérience générale 
Évaluation :
3

The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintain

shaniqua kirby  |  Expérience générale 
Évaluation :
5

Thank you for everything .☺

juan cirino  |  Expérience générale 
Évaluation :
4

My space was very useful and convenient

Tennille Thomas  |  Expérience générale 
Évaluation :
5

My time there was carefree of my property ever being in danger

John McNamara  |  Expérience générale 
Évaluation :
5

Great staff and building

Amanda Pagan  |  Expérience générale 
Évaluation :
5

she was pleasant , nice and explain everything great. She made you feel welcome.

Dawn Hughes  |  Premières impressions 
Évaluation :
5

great

Robert Daniel  |  Expérience générale 
Évaluation :
5

We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recomm

Raymond Revell  |  Expérience générale 
Évaluation :
5

Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn't.

MARY CAHILL  |  Expérience générale 
Évaluation :
5

The staff at this Uhaul facility were excellent.

RAFAEL VELAZQUEZ  |  Premières impressions 
Évaluation :
5

My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

gail mikulski  |  Premières impressions 
Évaluation :
5

I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.

Thomas Trainor  |  Premières impressions 
Évaluation :
5

Good storage nice kind people

WILFREDO DAVILA  |  Expérience générale 
Évaluation :
5

Je

Grace Davis  |  Expérience générale 
Évaluation :
4

The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.

Monique Biggett-Johnson  |  Premières impressions 
Évaluation :
5

Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.

dennis mcsweeney  |  Premières impressions 
Évaluation :
5

your movers and services were great thanks

Deborah Klemowitz  |  Premières impressions 
Évaluation :
5

My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongings

SUZIE HASSOU  |  Expérience générale 
Évaluation :
5

Great guys thanx

tony reyes  |  Premières impressions 
Évaluation :
5

Everything worked out well

michelle alston  |  Premières impressions 
Évaluation :
5

The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.

Kenneth McTighe  |  Expérience générale 
Évaluation :
5

It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .

sonia andujar  |  Expérience générale 
Évaluation :
5

This was a smooth and easy transaction. Keep up the good work!

Robert Scott  |  Premières impressions 
Évaluation :
5

Impeccable service

Amanda Pagan  |  Premières impressions 
Évaluation :
5

Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.

Jennifer Hansen  |  Expérience générale 
Évaluation :
5

great service

Brittany Kramer  |  Premières impressions 
Évaluation :
5

We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?

Raymond Revell  |  Premières impressions 
Évaluation :
5

Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!

LISA KLABANOFF  |  Réservation 
Évaluation :
5

It would have been more convenient to have a dumpster outside that didn't require paying a fee to use. I was told that it was taken away because people were not paying to use it.

MIKE ESTRADA  |  Expérience générale 
Évaluation :
4

Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.

Laura Martino  |  Expérience générale 
Évaluation :
5

The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.

Dinese Sharp  |  Expérience générale 
Évaluation :
5

Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Merci.

sarah long  |  Expérience générale 
Évaluation :
5

The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.

Charlene Kaiser  |  Expérience générale 
Évaluation :
5

Very polite and helpful

Scott Pall  |  Réservation 
Évaluation :
4

the manager/ delivery person Melissa was very nice very professional and very helpful

Michelle Iovino  |  Expérience générale 
Évaluation :
5

Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away from

Kerry Ann Mahfood  |  Expérience générale 
Évaluation :
3

on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.

Krista Shields  |  Expérience générale 
Évaluation :
5

S.O.

James Peartree  |  Expérience générale 
Évaluation :
5

Ok

CECIL WILLIAMS  |  Expérience générale 
Évaluation :
5

S.O.

Ankur Mohan  |  Expérience générale 
Évaluation :
5

Very helpful customer service! My reservation was dealt with in a timely and easy manner. Merci.

Amie Pinckney  |  Réservation 
Évaluation :
5

our experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!

Kathleen Flanagan  |  Réservation 
Évaluation :
4

Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us around

Kassandra Negron  |  Réservation 
Évaluation :
5

Excellent, clean, safe, convenient!!!

Alice Serrano  |  Expérience générale 
Évaluation :
5

Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.

Dinese Sharp  |  Réservation 
Évaluation :
5

Extremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Merci.

PAMELA BURGIO  |  Expérience générale 
Évaluation :
5

My family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.

Pedro Maldonado  |  Réservation 
Évaluation :
1

We rented the storage unit for over 1yr and we were very impressed .

MICHAEL BATISTA  |  Expérience générale 
Évaluation :
1

This was the worst experience I ever had with uhaul. Staff was rude and unaccomodating. At every turn, your staff, including Melissa and your flatbed operator tried to make your company's issue mine.

Elizabeth Thier  |  Expérience générale 
Évaluation :
4

I really enjoyed my storage unit. It was the additional fees added that drove me away for 5X5 unit. I was paying 75 & this month would be 85. It was the tipping point. Now I pay 60 in my new place

perry brown  |  Expérience générale 
Évaluation :
4

Good customer service

Luis Almonte  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • ConteneursU-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page