Le client n'a pas laissé de commentaire.Tadeusz W.
Customer Reviews for U-Haul Moving & Storage of Middletown
Pour nous contacter
Middletown, NY 10940
(Rt 17-Exit 120e at Rte 211)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This place was the worst U-Haul location I've been to.. the night before I was given a reservation number and a notification that a rep would contact me regarding the storage unit at this location. No one was there when I arrived and I was not given a storage unit. I had to drive extra mileage on the truck just to find another storage unit (on top of getting charged extra for driving more mileage on the truck)â€¦ the next day for drop off the woman who received our truck was very rude and didn't say a word just grabbed the keys and went in the truck without telling me that we're set to go. I walked over to her to ask if we needed to complete any paperwork before returning the truck. She rudely said â€œno, I do that.â€ And turned away. The service, the workers, and this location is horrible I would never recommend it again.Chelsea J.
Le client n'a pas laissé de commentaire.Joshua M.
besides doing the move for them nothing your doing a great job thanksDaniel V.
Le client n'a pas laissé de commentaire.Daniel L.
Always a good experience!al Q.
Le client n'a pas laissé de commentaire.Richard B. | Online Move In
Le client n'a pas laissé de commentaire.Keymani D.
The truck we were given as a rental had a headlight out, a/c didn't work when the temperate was close to 100 degrees.Ashley P.
The receptionist was not friendly, however, the manager was very helpful and accomadating.Juley M.
Trucks are barely cleaned and i mean throughly cleaned not just swept up. Especially during Covid I would expect better cleaning measures being taken but i guess not. I know fords last for forever but when i picked up the truck it had a check engine light on the dash, i was never told about it, the truck was running hot the entire trip and rattled like a tin can. Take better care of your equipment !kenneth F.
Le client n'a pas laissé de commentaire.FIDENCIO T. | Premières impressions
I put more gas in the tank then was in there when I got the van and they STILL charged me for gas. I asked the cashier if he wanted to check the van when I got back and he said no. I should've insisted because charging me for gas was ridiculous. I won't be going back to this location.Kirth T.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.WILLIAM R.
John Stucko is doing a good job.Kurt N.
Le client n'a pas laissé de commentaire.George M. | Expérience générale
Le client n'a pas laissé de commentaire.George M.
Le client n'a pas laissé de commentaire.Jose R.
Quick service. Polite.Lauren Y.
This location was great the process was pretty smooth to get the van I need for my move. All of the staff at this location was very friendly and helpful.Davidson J.
Le client n'a pas laissé de commentaire.Kevin L.
Le client n'a pas laissé de commentaire.Ana P.
Le client n'a pas laissé de commentaire.Anthony M.
Everything was perfect. Everyone was very helpful and completely professional. Overall a very good experience. MerciJoseph K.
The service personnel were fantastic! I would highly recommend this location to anyone needing uhaul equipment and services. The process was quick and very professional. The people in the office were very helpful and set up the equipment for me.Frederick V.
Le client n'a pas laissé de commentaire.Luigi G.
Le client n'a pas laissé de commentaire.Zoe L. | Expérience générale
Excellent Customer Experience!!Kevin H.
Le client n'a pas laissé de commentaire.Madelyn R.
Le client n'a pas laissé de commentaire.Alfred S.
Nothing in my opinion. Staff was very nice. Quick in and out.Cynthia L.
Staff was extremely helpful and made the process smooth. Van smelled like dead body.Kimberly R.
Very efficient equipment turn-in.Charles M.
Le client n'a pas laissé de commentaire.Edward G.
I had multiple issues and i contacted Uhaul at least 5 times throughout. They were not understanding with me. When i drove to the location to try and rectify it, the saleswoman and the â€œmanagerâ€ there were very passive aggressive and annoyed by my presence. The manager said to me â€œwe hear this 20 times a dayâ€ so they definitely don't like their jobs. And FYI, this is the first bad review I've EVER written so this is not something i do oftenâ€¦Nicole M.
Please please tell customers that they need to take pictures of odometer and inside of cab and another of location you parked truck if they intend to drop keys into drop box. Also that you charge a 25 $cleaning fee.. was not told about these things and added stress to an already stressful day.Thomas S.
I didn't make this transactionHEBERTH W.
Pleasant staff. Quick and convenient service.Peta R. | Premières impressions
Le client n'a pas laissé de commentaire.Samuel R.
UHaul made our move extremely easy during what is a very stressful time. We were able to save a ton of money over using a moving companyTimothy B.
Le client n'a pas laissé de commentaire.Mary G.
Le client n'a pas laissé de commentaire.Jerome R.
Overall Experience was excellent! If there is an opportunity which can be worked on is the waiting time on the phone to reach a representative. I called to extend my time with the rental & my time was granted. Thank you sooooo much! Very much appreciated@Milton C.
Le client n'a pas laissé de commentaire.Cheryl W.
It was impossible to reach anyone by phone with questions . The employees in the local store knew nothing more about Ubox self delivery than having it ready for pickup. It was not clear on the website that self pickup required return to the same place, and not picked up from the location where it was loaded and after waiting on the phone for 1/2 hour I was given incorrect info. There were no tie down hooks in the box. All in all The process was pretty stressful.Nancy B.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Dale C.
Thx USidney I. | Expérience générale
Le client n'a pas laissé de commentaire.Tammy D.
I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbodyDeborah R. | Premières impressions
Le client n'a pas laissé de commentaire.Equasia E. | Expérience générale
Le client n'a pas laissé de commentaire.Shandra L. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen N.
Le client n'a pas laissé de commentaire.Steven P.
Le client n'a pas laissé de commentaire.Margie G. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah L. | Premières impressions
Le client n'a pas laissé de commentaire.Manuel C.
Le client n'a pas laissé de commentaire.Brian L.
Lots of trucks, vans and trailers available. It was a good experience overall. I recently rented a truck from a different location and it did not go over as well. I recommend dealing with this location. The guys were friendly and helpful and had me out of there within minutes of returning my rental.Jason F.
I called the store to advise them that I would be a few minutes late. No one answers the phone. It goes to some call center and I was "on hold" for 12 min waiting for a representative. When I arrived at the store I counted 3 employees and 0 customers. They need to answer the phone!John O.
The staff was friendly and I was able to pick up and return the truck with no issues. Thank you to everyoneJOSEPHSALVATORE B.
Le client n'a pas laissé de commentaire.Jasmine R.
Le client n'a pas laissé de commentaire.dAVID H.
Truck was clean but no air conditioning made for a very difficult drive in hot temperaturesTimothy I.
Everything was easyDouglas O.
Clean truck better, windows and mirrors were filthy.Christoph G.
Check Windshield Wipers. They needed to be replacedShawn G.
This location is the best. Helpful staff, always has the equipment needed. Best. Thank youErika K.
Le client n'a pas laissé de commentaire.CRYSTAL P. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony R.
Everything was a breeze. Pick up was fast and so was dropoff. Really nothing to complain about. And on a side note bathroom was cleaner than most restaurant bathrooms.Alfred R.
Le client n'a pas laissé de commentaire.Dennis L.
The vehicle look clean but once I had drove it it lack air conditioning. I had the vehicle for 10 hours and it was not a good drive to no AC. Uhaul needs better service mechanic to look over their vehicle. I've have rented for this location at lease three times and this time it was not a good experience.Francisco M.
Le client n'a pas laissé de commentaire.Romuald S.
I've rented U-haul at other locations before but this place is by far the best. The truck was clean, new and the staff was very pleasant and very professional. I would recommend this location to everyone!Richard V.
This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.Felicia G. | Expérience générale
Yes I order a trolley but it was not available upon pick up. They charge me for a hand truckSAMANTHA A.
Le client n'a pas laissé de commentaire.Marco C.
Le client n'a pas laissé de commentaire.MATTHEWW B.
Le client n'a pas laissé de commentaire.Nelson R.
Le client n'a pas laissé de commentaire.Priscilla D.
Le client n'a pas laissé de commentaire.frank P.
I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.stephanie b. | Expérience générale
excellent customer service all the workers at the middletown location are great. MerciRob H.
Le client n'a pas laissé de commentaire.Helen G.
Have customer service at the location be a little more helpful.. Especially in the morning when it opens at 7:00 a.m. Not too friendly in the morning and not too helpful.....Arminda R.
Quick and easy nice people at storeJohn I.
Le client n'a pas laissé de commentaire.Anthony S.
Open up your call center with more people could not get through tried all day had to go to actual site to make reservationLawrence B.
Le client n'a pas laissé de commentaire.Karen G.
The Employees I dealt with was very friendly & helpfulMaureen H.
I had no problems ,I was in and out , It was a good experience .STEVEN M.
Le client n'a pas laissé de commentaire.Dave P.
Le client n'a pas laissé de commentaire.Felicia G. | Premières impressions
all goodJan F.
Le client n'a pas laissé de commentaire.Christopher O.
Le client n'a pas laissé de commentaire.Miguel R. | Expérience générale
Le client n'a pas laissé de commentaire.Christel K.
Le client n'a pas laissé de commentaire.Tanishia L. | Premières impressions
Service rep was horribly angry and rude. Uhaul costed 170$ more than both the quote that I received from uhaul and the estimate that I researched that very day. Had to drive 60 miles away to pick up the trailer from a different location. Terrible experiencePatrick B.
Great customer service and Friendly. I have to add that not only they were friendly with a smile but they also know the products pay rent and sell.Miguel V.
Initially could not get through to the number assigned to the 211 office. No one answered that number. It took me couple of days to figure out how to get to speak with someone. Once I did though the lady was helpful but gave me limited time with the truck. It set me back another couple of days.Vivette J.
I Have No Comments for Improvement. Alex was Courteous and Helpful.Ivan C.
Le client n'a pas laissé de commentaire.Awi P.
Le client n'a pas laissé de commentaire.Robert P.
Super friendly and knowledgeable service.Mary G.
Le client n'a pas laissé de commentaire.Vincent L.
Rented trailer and pick-up. It was very rainy and pick up had no traction on hills. Ended up borrowing my friends 4 wheel drive vehicle. Store said no 4wd pickups. I wasted my money on the uhaul pickup. Trailer was good.David D.
Le client n'a pas laissé de commentaire.Jerry L.
Couldn't have been easier! Very convenient and accommodating!Alvin C.
Le client n'a pas laissé de commentaire.Michael G.
Friendly staff super fast and easy service...always a great experienceAlfredo N.
Le client n'a pas laissé de commentaire.Charles P.
Le client n'a pas laissé de commentaire.Clifford D.
Le client n'a pas laissé de commentaire.belinda s. | Expérience générale
The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the 50 $charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.ERICA M. | Expérience générale
Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.Lorianne P. | Expérience générale
Le client n'a pas laissé de commentaire.DEBORAH H. | Expérience générale
Le client n'a pas laissé de commentaire.seymoura h. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline V. | Expérience générale
Staff always friendly & helpful. Facility clean, well maintained & well lit. Je les recommande fortement.Michael M. | Expérience générale
I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertesjessica f. | Expérience générale
The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.Jennifer L. | Expérience générale
Le client n'a pas laissé de commentaire.Jacqueline V. | Premières impressions
Le client n'a pas laissé de commentaire.dominqe g. | Expérience générale
Le client n'a pas laissé de commentaire.michelle a. | Expérience générale
Le client n'a pas laissé de commentaire.Ricardo J. | Expérience générale
The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.Joe M. | Expérience générale
Le client n'a pas laissé de commentaire.Mackenzie S. | Premières impressions
staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpfulMackenzie S. | Expérience générale
Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.jamie c. | Expérience générale
Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we're there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.John G. | Expérience générale
Le client n'a pas laissé de commentaire.Dennis J. | Expérience générale
I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.Patricia D. | Premières impressions
Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertesjessica f. | Premières impressions
Le client n'a pas laissé de commentaire.Alton B. | Expérience générale
I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.Rosa G. | Premières impressions
Le client n'a pas laissé de commentaire.Kelly J. | Expérience générale
Would use this location again if needed,leon p. | Expérience générale
The call center needs training. They didn't have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn't listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.Joe M. | Premières impressions
Le client n'a pas laissé de commentaire.Monique B. | Premières impressions
Le client n'a pas laissé de commentaire.anthony c. | Expérience générale
Le client n'a pas laissé de commentaire.RASHAUNDA C. | Expérience générale
Le client n'a pas laissé de commentaire.Anita M. | Expérience générale
The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintainshaniqua k. | Expérience générale
Thank you for everything .☺juan c. | Expérience générale
My space was very useful and convenientTennille T. | Expérience générale
My time there was carefree of my property ever being in dangerJohn M. | Expérience générale
Great staff and buildingAmanda P. | Expérience générale
she was pleasant , nice and explain everything great. She made you feel welcome.Dawn H. | Premières impressions
greatRobert D. | Expérience générale
We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recommRaymond R. | Expérience générale
Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn't.MARY C. | Expérience générale
The staff at this Uhaul facility were excellent.RAFAEL V. | Premières impressions
My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!gail m. | Premières impressions
I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.Thomas T. | Premières impressions
Good storage nice kind peopleWILFREDO D. | Expérience générale
The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.Monique B. | Premières impressions
Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.dennis m. | Premières impressions
your movers and services were great thanksDeborah K. | Premières impressions
Everything worked out wellmichelle a. | Premières impressions
Impeccable serviceAmanda P. | Premières impressions
great serviceBrittany K. | Premières impressions
We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?Raymond R. | Premières impressions
Very polite and helpfulScott P. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
We have the largest selection in the industry!