Évaluations des clients U-Haul Moving & Storage of Middletown

Jaime went above and beyond to help explain everything and guide me through a process I've never dealt with before. The mobile check in was a bit of a pain to be honest. I'm glad he was there to help.

I was impressed with the ease of being able to rent the van for the day and I was given explicit instructions on what to do and it was a very comfortable ride into New York City the cargo van is very well-maintained

Act as if you appreciate the customer. Greet people as if you actually like them.

Channel was great!!

Everything was top notch.

The staff were extremely friendly and helpful. I have used this same Uhaul twice before and this experience has been the best thus far. I was even able to convince my brother to use their services.

Is it possible to expedite the pick-up process? I was there for a half-hour and I'm really not sure why it took so long.

Onsite manager did. It have great customer service. This was the 5 time I’ve rented a van in the last yr.

Both Middletown and Gastonia locations went above and beyond the call. Everyone was so very helpful and nice.

I was trying to do online checkin and pickup and to my surprise the truck it showed me to pick up was given to someone else. I had to wait for 1 more hour to finally get my rental. Very disappointed.

The after hours check in app did not recognize my location correctly neccesitating a call to customer service. The app needs a little work.

Overall good experience; however, I ordered 12 furniture pads, a utility dolly, and a furniture dolly, and only 6 pads and the utility dolly were provided. It made moving harder. We did the app checkout before the location opened, so there was no way to rectify.

Note, it was a perfect transaction.

Very professional, fast service!!!

Fast efficient and useful. Great service.

Found it unusual the vehicle was not brought around to the front for us, but everything else was handled perfectly. The manager was very personable, helpful with information, with returns and advice on moving needs. All interactions with her were very easy and very stress free - something one really needs when moving. Highly recommend!

Channel is awesome and great to work with.

As far as service, nothing. At first I thought the place was closed due to the gate being closed, but luckily I read the sign on it. Not an overly big deal. Item was ready to go and staff was friendly. Overall a good rental experience.

Highly professional friendly staff!!! No improvements necessary.

Great staff very helpful

The agent told me the dolly was free. I got charge $7 on my account??

We had to honk to get in the gate, which isn't a problem normally but between the weather, the traffic and going there the first time, we were not aware until our second drive-through. Everything else was awesome!

The sales lady did a bate and switch with the miles !

There wasn’t lighting in the units which made it hard to see. But the staff is super nice and helpful.

I didn’t remember to get her name but your agent on duty was excellent and gave top notch service both when I got there and when I returned the vehicle a few hours later. She was thorough and patient and had a great sense of humor and put me at my ease. She really sets the standard for professional service. As a result I definitely will recommend this location to friends in the area.

Pull truck up to front. Remove all ice from windshield and top of roof. Had to call front to come remove the thick ice on windshield. The moment we went on highway, huge sheets of ice flew off roof, into traffic. Very dangerous. Reserved online reservation requesting furniture dolly. When I called they said I had to purchase one, as they don’t have any for rent that it was stolen. Had to waste $21 to buy it just to use for this move. You are a national company that should have the equipment you list for rental online. Also Was charged .99 mile when my contract says .89 mile. Plus gas level was filled to where it was but I was charged for 1 gallon. Worse experience ever.

The staff was great, very helpful.

Have more than one receptionist. She was excellent but computer issues hinder. Waited 75 minutes.

Location is good and convenient to most people. But yesterday 12/10/2019, I was little disappointed. I'm a regular customer, and each time is rent the uhaul, I make sure I filled the gas back to the same level I pick the truck and even sometime, I overfilled the gas. Yesterday, I filled the gas to the full level the same way I took it but is unfortunate the lady on duties charge me extra money for gas by putting wrong gas level in the system. Otherwise, I'm happy with my rent.

Service was quick simple and accommodating

Customer service was great and the process to get the vehicle was quick

chennel is amazing. she went above and beyond for me and my family. she was wonderful!

Always like either Middletown location. UHaul South Main for closer return and able to walk over for pick-up. U Haul Newfield is convenient (even my last minute reservations) and accommodating.

Great Customer Service. Would Recommend To Anyone.

The staff was very helpful and polite. I would highly recommend your services. Thank you for an easy transition.😊😊😊

Great job!!

The people at this location went above and beyond to assure that the trailer I rented would be available...someone actually picked it up and brought it to this location for me. I’m thankful for that and appreciated their going the extra mile.

I had no issues other the entrance card often goes inoperable for no reason. Staff was always helpful.

They were great. The truck I reserved wasn’t available but they hooked me up with an even larger truck for the same price

Service was great , very good job by representatives would definitely rent again i wish i remembered her name she was very kind

The rental procedures went smoothly. Everything was explained to me. Employees were professional and polite. Very helpful.

the ratchet straps on trailer were in poor condition and needed oil

Severely understaffed. The poor guy was there by himself trying to handle a million things at once. He did an excellent job. But he had way more on his plate than one person can handle. He should have had help.

Double check tire pressure prior to renting.

My experience from picking up the van to dropping it off was perfect

CUSTOMER SERVICE REP WAS EXCEPTIONAL, GREAT ASSET TO COMPANY

Dont lie to the customer about pricing, and explain how the drop off porperly works when the business is closed

Very helpful and comfortable

Chennel, the manager of the Middletown location, was courteous and efficient while processing my order for pick up and when I returned my vehicle. She is professional and kind. I would recommend this location for anyone in this general area.

Nothing that I can think of, just keep on doing what you doing!!

Fuel was not accurate

Very clean truck

My only issue was the fact I was charged for gas. When I stopped right before returning the truck and filled it to exactly where it was when I picked it up. Yet there was roughly a $12 fee to add more gas. I wish I took a picture of the fuel level when I returned the truck. I hate to make a big deal about $12 but when you're moving every little bit helps. Other than that I had a great experience.

Excellent manager!

Nothing. No complaints here. Associate was fabulous. Very personable and knowledgeable. He knows his stuff! Good experience for me. No problems at all with my move.

Great Service!

The service was great. It would be nice if you offered for lease ramps for unloading pick up trucks.

Ubox turned out to be the best bet!! Best price and most convenient for our needs. Stuart, the Middletown manager, deserves a raise and a promotion for providing the best service possible while saddled with a HORRENDOUS IT situation. He maintained his cool and his professionalism under the most difficult of circumstances. We rented a truck and a ubox. Upon pickup our 2 day reservation had magically morphed into a one day reservation. Luckily we were able round up extra help to deal with UHAUL’s huge error. Get a new computer program. You’re HUGE in the industry. Why heap angry customers on to employees?? I know for a fact that folks WITH reservations get booted out of the system.

I had originally booked the Uhaul with a ramp for the West Main St., Meriden location. After confirming that I was all set that morning, when I went to pick up it up they did not have one with the ramp available. They sent me to the Cromwell location where there was nobody there, office was closed. After a long wait on the phone, I was then sent to the Middletown location. I was on a time deadline & this running around was extremely inconvenient. I am supposed to be issued a $50 refund which has not shown on my credit card as yet. The person who attended at the West Meriden location was not very helpful.

Have gate access after hours. I was 15 minutes late and it took 15 minutes on the phone before another customer with a key card finally let me through the gate to do a 24/7 checkin. Then I had to wait another 15 mins on the phone until the same customer let me out of the gate with his key card. This was very frustrating. Other than that everything went well and I am happy with my rental experience.

I would not rent here again as they did not specify the exact parameters of the rental even the facility is clean and the one person I dealt with was nice another was not

Expensive. Poor location for the vehicle return area.

The staff was so polite and very helpful. Would highly recommended 😊😊😊

When I went to wreck the truck the other day I found out my storage locker building was all messed up by a young girl that’s working there in the new field office luckily Stewart the general manager g

The person I worked with was very helpful and pleasant to work with.

Stuart and all staff are so very polite, courteous and helpful!!!

Everyone was Very helpful and nice and the place was very clean

Although the staff was very professional, helpful, and friendly, I was double billed on the truck rental to empty my storage unit. I was charged the $40.72 but also the $36.96 estimated bill

Very helpful, pleasant and willing to assist you. Thank you!

I found everyone so helpful in my moving of stored furniture. Thank you all for all your help.

It's too small for the money, can you offer me something bigger for the price. If not I'm gonna let it go. Thank you.

Excellent customer service and very clean location.

Great customer service. Stuart really made sure we got everything we needed.

It was excellent and my kids had fun riding in the UHAUL truck yesterday.

Understaffed

Thanks

The staff was very helpful

Was very satisfied with my experience, would use again and would recommend it to a friend.

As always I received excellent service all the time. Thank you

Maria is awesome, Give her a raise!

The staff at Middletown Uhaul was Gr8t Thanks for your kindness in my time of need Happy Holidays .

Great customer service.

Our storage area had a big mice infestation we had to throw away so many items that were ruined by mice I had to place poison bait boxes to eliminate anymore damage to remaining stored items

Well-maintained facility with helpful staff.

Had to wait in the office nearly two hours before I could pick up my UBox, while the staff tried to figure out how to "receive" the box before they could release it to me. Can't recommend Uhaul.

convenient location

The indoor units aren’t really that secure.. The gate is really annoying and I saw a cockroach in the hallway to my unit. And the units are expensive ..charges for extended hours..

I was not happy with the way payments were taken

Very good experience

Everything that was scheduled was there and on time.

I did not like is that the sealing at the bottom of the door was not sufficient to prevent water or leaves to enter the unit.This also allowed rats, as there were rat droppings.Most stuff is unusable.

easy accessibility, convenience location.

Thanks Sonya!

Good storage, but the price was very high.

Never again will I be do business with them