Customer Reviews for U-Haul Moving & Storage of Middletown

Évaluation :

5

In both locations (in NY and CT) it was sort of difficult to see the location from the road,especially for a driver not familiar with the area

Évaluation :

3

I always use U-Haul is location was excellent

Évaluation :

5

Smooth transaction Except I reserved 20' truck They had 17' available only and fan didn't work in car at all Never mind A/C didn't work also

Évaluation :

1

I go to pick up my truck and they tell me they double booked the truck so even though I booked it for 24 hours, I had to return it within 6 for the next person they booked over my time slot. They tell me my inbox was full when they tried calling. So they couldn't text, email, or try calling again? HORRIBLE customer service. So I canceled the truck because I needed it the full 24 hours I reserved it for and was sent 40 min away for the only available truck which was smaller than what I originally reserved. I was also charged 3 times for the one truck and was also charged for the furniture dolly I reserved but never received. HORRIBLE business model horrible experience NEVER using UHaul again. I will be telling everyone I know never to use this horrible company ever again as well.

Évaluation :

5

Very smooth and easy process

Évaluation :

5

I made a mistake on my reservation and they went above and beyond to find me a truck! Awesome. Convenient, efficient and a great sense of humor. Am returning for another rental in a few days!

Évaluation :

1

Mice ate thru half my belongings

Évaluation :

5

Always friendly and helpful. They made the rental process of units and trucks efficient and worry free.

Évaluation :

5

Give Alexis a raise.

Évaluation :

5

Make sure Alexia is working. She gets things done for you. She is also very kind. Others that are there just don't know what's going on. Alexa is the best. She needs a raise.

Évaluation :

5

The employees were super nice and very helpful. I would definitely go back there again.

Évaluation :

5

Hiding pricing could be corrected

Évaluation :

5

Alexis was very helpful from start to finish. She made the process very easy for me being that I already had a long day. She made my day! 10/10 customer service. I would recommend this location to anyone looking to store their items or rent out a Uhaul.

Évaluation :

5

Very pleasant and stress free . Wo.an that waited on me was so professional and friendly

Évaluation :

4

Fortunately the woman we dropped our truck off to was understanding about our situation with the facility we picked the truck up from. We were unable to do an after hour drop off because we weren't informed that we would need to call them before they closed to let them know. This was much appreciated and I am sorry I was snappy with her when she called to ask me why we hadn't dropped the truck off yet.

Évaluation :

4

Setting up muti-day reservation was a bit confusing. Implied a discussion with a rep was required, but worked out without discussion.

Évaluation :

5

Very friendly staff. Made the process smooth and easy. Return was a snap.

Évaluation :

5

Great service and great people.

Évaluation :

5

Very accommodating, equipment performed as expected, helpful staff. 👍🏼👍🏼👍🏼

Évaluation :

5

Staff at location were prompt, efficient and friendly.

Évaluation :

5

Cordial, friendly, accommodating and knowledgeable. Will definitely use this location for all my uhaul needs!

Évaluation :

5

Santiago made the whole process easy. Even had a good selection of boxes! Thx for a timely and efficient experience! Will rent from U-Haul again!

Évaluation :

1

Can return anytime I couldn't can return the trailer because they have the door and I didn't have the key or code Needs return 24 hours

Évaluation :

3

I think there should be more options instead of having to pay for 4 days and not needed them and no refund given its not the customers fault that trucks are limited .

Évaluation :

4

The car was not that clean. The employee were helpful.

Évaluation :

5

The ease of availability and the pricing and the added insurance are all pluses. Love that the area my car is left in , is locked and cameras are all around. The manager is great, Alexis. Will use and continue to use ..

Évaluation :

5

Everything went perfect. The guys working the front desk were great. Explained everything that needed to be known about renting the van. Thank You!!

Évaluation :

5

I dealt with this location for about 5-6 days in a row! They helped me with everything I needed and were so understanding about everything! Very professional and genuinely friendly as well! I will only use this location if ever needed in the future!

Évaluation :

3

the both vans they wanted me to use had body damage on the passenger side door to the back of the van.

Évaluation :

5

The service was outstanding! I have no complaints with this location. Both Belinda and Alexis were very kind as well!

Évaluation :

5

The person who helped me was very honest with me and I appreciated his candour. He was very helpful. This was my first time renting a uhaul and he made it really easy for me.

Évaluation :

5

Belinda went out of her to help and I would highly recommend U-HAUL Thank you Ray McArthur

Évaluation :

5

Quick service

Évaluation :

1

I have been overcharged. What happened? I need to be credited back $71,51 Truck was returned timely with no issues. Also I did NOT ask for additional insurance

Évaluation :

2

Gas gauge on first van assigned read empty and warning light indicated one tire was under inflated. Second van assigned there was a question on gas level. Overall I don't feel the equipment was properly prepared for me, the customer. A very disappointing experience. I won't use this location again.

Évaluation :

5

Nothing. It's so easy. It's quick, and efficient. Alexis is amazing. She is so helpful, knowledgeable, and personable. I have had storage units there for a long time. I've rented trucks and vans. Any time I've had business with UHaul, it was a good experience.

Évaluation :

5

I haven't gotten a copy of my itemized bill?

Évaluation :

1

Didn't have the truck I ordered, got stuck with a smaller truck and had to completely change plans. Was minimally compensated for the huge inconvenience. Needs to notify customers if their original orders cannot be fulfilled.

Évaluation :

4

very well served...service available with no delay...$ milage rate per mile, a little steep...van maintenance could have been better! overall experience was good!

Évaluation :

3

Took 30 minutes to get equipment. Staff was great but apparently the unit allocated to me was not ready

Évaluation :

5

Only disappointment was that truck was not available at original location causing us extra mileage but everything else was great. Will definitely rent from you again.

Évaluation :

5

Amazing team !!

Évaluation :

1

The van had low tire pressure from the moment I left and I was told that it was a faulty sensor, not low tire pressure. I had ordered furniture pads but the store didn't have them for me. They offered to go check for old quilts. Then I was charged $8,75 for gas at the end. I started with more than half a tank and less than 5/8 of a tank. I returned it with more than half a tank and was still charged. Also, while I had ordered an in-town rental, because I estimated I'd go 100 miles, I was charged extra, even though I only went 90. Awful experience overall

Évaluation :

5

Nothing the truck was nice a clean easy to handle

Évaluation :

5

The gentleman was very nice and helpful. The truck had a broken mirror and ran terrible. The engine light went on while making our return trip. Luckily we didn't go far.

Évaluation :

4

None.per say

Évaluation :

2

Had to clean a lot of leaves and animal droppings out of the unit before I was even able to store my things because the door did not fully close (even with the lock on). Also received charges for a second month and a late fee despite explicitly telling the manager that I was done with the unit and had cleaned it. Staff were nice though.

Évaluation :

5

Excellent service and staff. The truck was clean and well service. They made a difficult moves easier for me. Great job.

Évaluation :

5

Leave them alone. You tried to change my location 9 times. 9 times I had to cancel so I could use this local place. STAY OUT OF IT.

Évaluation :

5

Great experience

Évaluation :

5

Do better at cleaning!

Évaluation :

5

I was very satisfied with my experience at UHaul. And a special thank you to Alexis for working with me adjusting my billing cycle. She was very helpful, courteous, and professional.

Évaluation :

5

We dealt with 3 people from start to finish and they were all so friendly and very helpful. I was very happy to deal with them all and had no issues.

Évaluation :

5

I love the ladies that coordinated inside. Incredibly friendly and knowledgeable. First time customer and I'm very pleased.

Évaluation :

3

No receipt received. Transmissions slipped. Not the friendliest staff. I would only recommend as the other rental center in the area is much worse.

Évaluation :

5

The whole experience was fast easy and on time. The staff was friendly and professional. I'll be recommending U-Haul to anyone.

Évaluation :

5

The only issue I had , was that, I was under the impression that I could drop off the truck after the 7 pm close time, but before 10 pm gate closing., when I arrived in Middletown to drop off the truck at 8 pm, the gate was closed. I didn't want to have to drive the truck all the way back to my Hometown and return putting on over 60 miles on the truck. In trying to remedy the situation, a woman from the apartment above the office opened the gate to let us in. This allowed us to drop off the truck and do the self drop off online.Thank you to the women who opened the gate!

Évaluation :

5

Staff is always courteous and my equipment and paperwork are ready when I arrive. It's a please during business at this loation.

Évaluation :

4

I rented a Pickup truck and it wasn't clean at all. it had dust all over it. The guy who had rented it before me left his paperwork in the truck.

Évaluation :

3

Pay attention to the bulbs. And don't let the oil change soon light come on. Two problems with the van that I rented the oil change should have been Done and message cleared and the left brake and signal light were out and that's basic maintenance it should have been done before I rented.

Évaluation :

3

Check out after hours, is ridiculous. Especially if you don't have a smartphone. If you don't have a smart phone why are you charging an additional $20.00. This was never like that, and I'm not happy.

Évaluation :

4

Front windshield was very dirty to look through and rear tire low message and warning gage was lit on dash other than that it was good

Évaluation :

5

If I think of something I'll be more than happy to let you guys know.

Évaluation :

5

Everyone who works there are really nice. Thumbs up to all.

Évaluation :

5

Fix the lock on the side door please.

Évaluation :

3

The unit we rented was not clean when we moved in, we had to sweep and remove some left over items. Also, the unit looks like it was a larger unit that was subdivided and the door was made of plywood and needed repair. It did lock, but it wasn't exactly in great shape. It could use a bit of an upgrade.

Évaluation :

5

Lower the price.

Évaluation :

5

Bien

Évaluation :

5

manager is a great person, very friendly and helpful!!!

Évaluation :

1

We had over $3k in damages due to rodent infestation! Our brand new couch was completely damaged. We were told we couldn't leave it at the dumpster, even though there was already furniture there. The staff overall were friendly and quick when it came to renting and moving out but the storage facility is absolutely horrible. Never again would I use an outdoor uhaul storage facility.

Évaluation :

5

Good help all around and very affordable! Fortement recommandé!

Évaluation :

1

For the amount of money paid out every month it was not worth it. The sliding shed door didn't close all the way. All my boxes on floor were mildewed and had to throw away over half of our clothes and towels. When I called to complain I was told that's how they close and they couldn't guarantee there would be no water damage and last and DEFINITELY not least the mice/rat issue is terrible!!! Between the rat droppings EVERYWHERE & they ate through a lot of our things from coats to shoes! So between throwing 70 % of our belongings away and paying $174 monthly we lost A LOT of money and personal belongings. I would suggest addressing the pest control issues ASAP!!!

Évaluation :

3

The staff was friendly and helpful. The units, however, were not the best that I have ever seen. The first one we looked at still had a few pieces of junk left in it from the old tenant. It was probably never cleaned after they checked out. The one we actually rented was still not clean either, it had not been swept out, we had to do that. Also, the door to the unit is only a plywood door (it's a door from an inside hallway) and it was in a bit of disrepair. The units could use a good freshening up for sure, but it will do for what we need, I think.

Évaluation :

5

Only issue was there was no lock but that was easily taken care of by.

Évaluation :

5

Very friendly and helpful staff!

Évaluation :

4

Just paid on the 3rd of the month and moved over to something smaller. Was hoping to get a partial refund of rent paid

Évaluation :

2

From day 1 moving my belongings into this particular storage facility I had problems thatNO ONE would address. I had a problem with the mechanism where you attach your lock to so that your belongings are safe. It was bent and we had to put my belongings into the facility while bending down to get under the door that would only go half way up. I was reassured that it was going to be fixed right away. After a month if not hearing from anyone about fixing the mechanism I called and was told a message was being left for the manager of the facility as well as the person who does all of their repair work. Another month went buy and I was told that there was never any complaint put in the system regarding the lock. I made another complaint and waited 2 weeks with no communication from anyone. I called UHAUL customer service and made a complaint which I was reassured someone would call me on the next 24 hours. I did not here from the manager until 4 days later and she promised me that I would get a call so I could come out while her repairman fixed tge problem. Another 2 weeks went by and no communication from anyone again. Well you get the idea. Tge unit lock was NEVER fixed. And upon moving out 2 RATS came out of my unit while we were moving my belongings out. BAD MANAGEMENT- TERRIBLE UOKEEP OF PROPERTY IN ALL ASPECTS. I will NEVER use UHAUL for any of my storage needs again and have told my family and as I go I will continue to tell EVERYONE I know.

Évaluation :

5

Very helpful and courteous.

Évaluation :

5

Service was great and prices were reasonable.

Évaluation :

5

Yes I think the staff went over and above being helpful even during a tough time with my storage unit

Évaluation :

4

Safety within the fencing and gate seems very good. Location is central and convenient within Middletown. The experience was overall pretty good. I don't really have any experience with other facilities to compare what is average, above average, or below average. I'm sure you know that a new facility just opened on Washington Street. It offers more spacious driveway and site layout without the added challenge of truck rentals. Your prices are high but were competitive when I searched - they are high everywhere due to overwhelming demand and insufficient supply. I hope the new place on Washington Street helps meet the demand locally within this lucrative industry! Your staff was kind and helpful always, seem to do their best to juggle many tasks simultaneously. My last day there was frustrating as my card to open the gate did not work but the gate was opened for me timely when I arrived. It does seem to open very slowly and close before all vehicles can exit at times. There were however backups of vehicles trying to get in and out while I was there and at departure. It WAS the 1st of the month, perhaps a busy day for this business. Others seemed to be equally frustrated and honking. I had 2 vehicles join me, one with a trailer in order to move my belongings out of the unit. Both honked for some time upon arrival, then had to call me to go to the office to request the gate be opened. The driver with the trailer was behind another honking and waiting car therefore stuck with his trailer still on the street! The system of honking for the only staff person to open the gate for each entry and departure (as not everyone has a card, and mine did not work) seemed to be problematic not just for us but for others too that day. Add moving trucks coming and going this seems like it would be more so, though I only saw one that day parked next to the office for a while. Due to the busy Newfield Street location and a short driveway on the street side of the gate this is especially problematic. The aisles for vehicles are challenging especially with trucks coming and going; the ones around the sides of your lot seem very narrow. At entry I could never seem to get close enough to the swipe pad so had to open my car door, get halfway out of the vehicle and reach to use the swipe. I've seen others struggle trying too. Exit access though is fine.

Évaluation :

2

The unit I rented it leaked, ruined the cardboard boxes I had my stuff packed in and a couple of the items inside the boxes were destroyed and mildewed.

Évaluation :

5

Alexis was very nice, knowledgable, efficient and helpful. Rates are competitive. Facility is convenient and well organized.

Évaluation :

5

The young lady who helped me was WONDERFUL. She was such a help to me. She showed me that she really cared about my situation. Your company is very lucky to have her in your Middletown / Cromwell office on Route 3.

Évaluation :

4

There were a few technical glitches when making the reservation online and getting my entry card set up but they were fixed when I came back later in the day. Overall, the two people I worked with were really helpful and apologetic, which went a long way in making it a good experience. I wish there was a separate exit, but you can't win 'em all.

Évaluation :

2

Everything was good except that my particular storage unit has a broken locking device. Therefore opening the unit door all the way is not possible. Also when trying to lock the unit we had difficulties trying to get the lock on and off. I was told that someone would repair it but the woman UHAUL Representative didn't know when. She also said that she so-called me and I would have to drive back down to the storage when the repairman does come available.

Évaluation :

5

Very convenient and efficient

Évaluation :

5

Thanks

Évaluation :

5

I have seen 4-5 managers over the past 12 years and have found each and everyone of them to be very professional and helpful. The entire staff has been outstanding - thank you - jg..

Évaluation :

4

Despite the pandemic, communication with this branch still went smoothly and I appreciated their assistance when I needed to store some items for a period of 4 months.

Évaluation :

5

The staff was always courteous, helpful, friendly, and respectful.

Évaluation :

5

Very friendly and helpful

Évaluation :

3

I officially moved out on 7/6/21 Not 7/20/21

Évaluation :

5

The Manager, Alexis, was very helpful & accommodating to my situation. Keith was also very helpful! Thank you for all your help!!

Évaluation :

5

Convenient and easy to go get my stuff

Évaluation :

5

The staff member helping us move in could not have been more helpful.

Évaluation :

5

Très bien

Évaluation :

5

Over 17 years, we were always met with friendliness and efficiency. Thank you! Dianne McCorry

Évaluation :

5

Manager, Chennel Rivera, went out of her way to assist and accommodate our special moving and storage needs! We had dealt with her previously and she's always been highly personable, professional and has Customers best interests at heart! Because we needed to deal with multiple units, Assistant, SARAH, also provided exceptional Customer Service, greatly facilitating our moving and storage experience! I've had storage needs on and off over the years, and this experience, by far, was the most pleasant! I HIGHLY RECOMMEND trusting your storage needs here!

Évaluation :

5

Thank you. Will recommend to others. 👌

Évaluation :

5

The manager C. Rivera is exceptional! Courteous, friendly, knowledgeable. Made the whole experience effortless which was exactly what I needed.

Évaluation :

1

All my property was damaged

Évaluation :

3

I have to clarify a few of my answers to the yes/no questions. The gate hours to this facility were not terribly inconvenient, but there was one time that I had to get something at night. I got there at 10:20 and the gate wouldn't open. It cost me an hour of driving and I had to go back early the next morning. With security cameras and lights, I don't understand the concept of having a restricted access gate locked at 10 pm. My impression of the cleanliness of the facility is not all negative. Their office space is clean, but my storage unit had a serious rat or large mouse problem. My things were littered with droppings and several of our items were chewed by rodents. I had a very expensive Spyder ski jacket that has a hole chewed through it It was stored in a cardboard moving box. My daughter has two or three bins of stuffed animals and craft supplies that were chewed up and nests were made. This issue is my biggest and only real complaint about my experience. To their credit, there are rodent traps visible outside but they didn't stop them from getting my things. The staff was always very helpful and friendly, particularly on finding the right size and accommodating a move from a smaller unit to a larger one after I realized I needed more room. I would definitely recommend this facility and would use them again if I needed to. I would make some changes in how I stored certain items as far as containers, and maybe putting in some moth balls or other type of rodent repellent. Overall a pretty good experience with a few disappointments that, I don't believe, were a result of staff negligence.

Évaluation :

5

This storage unit was the best it could have been. Along with all of the basic facility offerings being sufficient, what made our experience so great was the help and support we reccieved from the front office. This mother and daughter duo went well above and beyond in helping us; helping us achieve things that they didn't need to do. They helped us saw off a faulty door lock in frigid weather, held on to boxes were were in need of and much more. In short, they were "good neighbors" at a time when life is difficult for us all. They were consistently friendly and helpful and for us, that says it all You should consider using this U HAUL storage area if you ever in need. We sincerely thank you for everything!

Évaluation :

5

I want to say that the experiences that I have had at my local Uhaul with Chennel Rivera have been excellent! The professionalism and kindness that she gives everyone of her customers is just AMAZING! Not only for me, but for everyone that I watch her interact with. I own a couple local businesses and I have used your facility a lot in the last year. As a business owner, I tend to watch the customer service element at other businesses. It is exceptional ! The store is clean, the trucks are immaculate and the extra effort of the employees is just incredible. I felt as if this was something I needed to tell you. YOU really have a GEM with Chennel ! She is an exceptional Manager. Thank you UHAUL for an AMAZING experience!!!

Évaluation :

4

The person who checked me in was very nice, efficient, and helpful. My only disappointment was the storage room, it was clean, but the security of is questionable. Honestly, a screwdriver could easily break the hasp off it with no issues.

Évaluation :

5

Thank you for all your help with my bill and computer problems. I appreciate all the time and effort spent on my behalf.

Évaluation :

3

Rats or some other small animal with teeth got into our storage unit and ate through some of our boxes. The roof also leaked and several of our items had dirt and other unidentifiable residue all over them.

Évaluation :

5

Both women in the office were absolutely Amazing... Thanks Ladies

Évaluation :

4

The unit was dry throughout the time, but the contents of the unit became fairly dirty and infested with spiders. It will take several days for all the contents to be cleaned up and ready for use. That was unfortunate and maybe there can be more attention in the future to making the inside of the units more tightly closed and less exposed. Otherwise the staff was very helpful and the grounds clean and welcoming.

Évaluation :

5

I appreciate the staff at this facility, I always get great service there.

Évaluation :

5

The staff were extremely friendly and helpful. I have used this same Uhaul twice before and this experience has been the best thus far. I was even able to convince my brother to use their services.

Évaluation :

4

There wasn't lighting in the units which made it hard to see. But the staff is super nice and helpful.

Évaluation :

5

The staff was very helpful and polite. I would highly recommend your services. Thank you for an easy transition.

Évaluation :

4

I had no issues other the entrance card often goes inoperable for no reason. Staff was always helpful.

Évaluation :

5

Very helpful and comfortable

Évaluation :

2

I would not rent here again as they did not specify the exact parameters of the rental even the facility is clean and the one person I dealt with was nice another was not

Évaluation :

4

Expensive. Poor location for the vehicle return area.

Évaluation :

5

The staff was so polite and very helpful. Would highly recommended 

Évaluation :

3

When I went to wreck the truck the other day I found out my storage locker building was all messed up by a young girl that’s working there in the new field office luckily Stewart the general manager g

Évaluation :

5

The person I worked with was very helpful and pleasant to work with.

Évaluation :

5

Stuart and all staff are so very polite, courteous and helpful!!!

Évaluation :

5

Everyone was Very helpful and nice and the place was very clean

Évaluation :

4

Although the staff was very professional, helpful, and friendly, I was double billed on the truck rental to empty my storage unit. I was charged the $40,72 but also the $36,96 estimated bill

Évaluation :

5

Very helpful, pleasant and willing to assist you. Merci.

Évaluation :

5

I found everyone so helpful in my moving of stored furniture. Thank you all for all your help.

Évaluation :

1

It's too small for the money, can you offer me something bigger for the price. If not I'm gonna let it go. Merci.

Évaluation :

5

Excellent customer service and very clean location.

Évaluation :

5

Excellent service à la clientèle. Stuart really made sure we got everything we needed.

Évaluation :

5

It was excellent and my kids had fun riding in the UHAUL truck yesterday.

Évaluation :

3

Understaffed

Évaluation :

5

Thanks

Évaluation :

5

The staff was very helpful

Évaluation :

5

Was very satisfied with my experience, would use again and would recommend it to a friend.

Évaluation :

5

As always I received excellent service all the time. Merci

Évaluation :

5

Maria is awesome, Give her a raise!

Évaluation :

5

The staff at Middletown Uhaul was Gr8t Thanks for your kindness in my time of need Happy Holidays .

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Our storage area had a big mice infestation we had to throw away so many items that were ruined by mice I had to place poison bait boxes to eliminate anymore damage to remaining stored items

Évaluation :

5

Well-maintained facility with helpful staff.

Évaluation :

1

Had to wait in the office nearly two hours before I could pick up my UBox, while the staff tried to figure out how to "receive" the box before they could release it to me. Can't recommend Uhaul.

Évaluation :

5

convenient location

Évaluation :

2

The indoor units aren't really that secure.. The gate is really annoying and I saw a cockroach in the hallway to my unit. And the units are expensive ..charges for extended hours..

Évaluation :

1

I was not happy with the way payments were taken

Évaluation :

4

Very good experience

Évaluation :

5

Everything that was scheduled was there and on time.

Évaluation :

2

I did not like is that the sealing at the bottom of the door was not sufficient to prevent water or leaves to enter the unit.This also allowed rats, as there were rat droppings.Most stuff is unusable.

Évaluation :

5

easy accessibility, convenience location.

Évaluation :

5

Thanks Sonya!

Évaluation :

3

Good storage, but the price was very high.