Customer Reviews for U-Haul Moving & Storage of Middletown

2 781 évaluations

1200 Newfield St   Middletown, CT 06457
(Rt 9 To Rt 3)

(860) 632-0281

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(860) 632-0281

1200 Newfield St
Middletown, CT 06457
(Rt 9 To Rt 3)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

It has been a pleasant experience over all. Alexis and her staff are personable and professional. Alexis went out of her way on our moving day which is typically a stressful day. When schedules started getting out of line for us she stepped in and made suggestions. I do have to comment on one issue that occurred during the two weeks with uhaul. This was a local move and I rented a van on several different days. Once I reserved a van in the AM for that afternoon to pick up new furniture I just purchased. On line it showed there was one van available. I called just to verify my reservation and the one van being there. I was told by the young man answering the phone that if someone comes off the street they will get that van before me so he can't guarantee it will be there. …..what would be the point of a reservation then? Perhaps he was a new employee. But the positive experience outweighed the single negative one. I would recommend this particular Uhaul facility to everyone! Thank you so much!

lunia k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN D. 
Évaluation :
5

Allow for access to a dumpster at a cost. It was a very nice and clean establishment. The staff was professional and courteous. I would recommend this Uhaul establishment over any in the area.

GIOVONNI D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antonio N.  |  Online Move In 
Évaluation :
3

Unit hallway dark Light did not work Dirty hall floor

RUBY H.  |  Expérience générale 
Évaluation :
5

Doing good

wail A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

Great staff and great storage.

Rashid G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Muhammad C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sue C. 
Évaluation :
2

They did not have the dollie I requested and the truck was super dirty

Julio J. 
Évaluation :
3

totally disregarded the order placed online, didn't have dolly for move. Belinda was very rude and unprofessional in the way she handled things and had to be asked to call another center to get a dolly. i have had 2 bad experiences with Uhaul online orders and actual store equipment with no notice beforehand. Once having to go to 2 out of town stores per their employees and still not getting a truck although promised they would have them when I got there. Things have changed and not for the better

Anna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan W. 
Évaluation :
1

The representative was excellent, this rating has nothing to do with him. I arrived at 2:30 to pick up my reserved and confirmed 15' truck to be told there are no 15' trucks at the location for me. The only truck available was a 10'. The truck was too small for my move. I was unable to complete my move and now will need another truck this week to complete. The hired movers can only do it during the day on Thursday, which means I will lose time at work, and incur more moving expenses. The truck had many warning messages on the dashboard display. This truck should have never been rented out. Something needs to be done to compensate me for this inconvenience. Tracy Daniels, 860-682-5283. Tracyd6464@gmail.com

Tracy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE F. 
Évaluation :
5

The vehicle was clean. However had I known the air conditioning wasn't working for my July 26 rental I would not have taken it. It was a terribly hot day and when I got back and told the manager, who was excellent by the way, she said something along the lines of “again? We've had it in twice for the air conditioner in the last month.” I guess it needs a third trip to Service

Ken A. 
Évaluation :
5

great customer service

douglas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rory D. 
Évaluation :
5

Fully sastisfied

wail A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle N. 
Évaluation :
1

The employee told me there was x amount of gas and to bring it back with that amount. I only drove 35 miles. I put 2 gallons of gas in to bring the gauge back to the same amount. I was late charged $24 for four more gallons of gas. So the truck needed 6 gallons of gas to go 35 miles. That's less then 6 miles per gallon and ridiculous.

Robert C. 
Évaluation :
3

One issue wslas a dead rat outside the unit and a very bad smell.

Jacqueline B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler L. 
Évaluation :
1

They lied about what level the gas tank was when I returned it. After I showed them proof and went back and forth via email for days they finally refunded me half the gas money they said I would get if I returned the tank 1/4 full (which I did)

Jemma W. 
Évaluation :
5

Alexis was very knowledgeable and friendly and went above and beyond during a stressful move. Other staff members were also very helpful.

lunia k.  |  Premières impressions 
Évaluation :
1

My Storage unit was very dirty I had to clean it out before I move my belongings in I feel that was very inappropriate and disscussting. Also I was charged for a gallon of gas when the truck was brought back at the same level it left at.. My mileage was only 6,4 miles. Overall I'm disappointed

Jacqueline W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaiah C. 
Évaluation :
3

Overall service was okay. Paper work was ready when I arrived. The truck had minor damage to the side trim that was not marked, a staff member came out checked it an marked it. The office had a couple of 3/4 year old children running around was a it distracting but ok. I do wish that a truck could've been gotten closer to my home

Walter L. 
Évaluation :
5

Friendly, efficient, helpful staff..Rented van & moving supplies- definitely go there again!

SUZANNE R. 
Évaluation :
4

I had a small issue with the billing related to the gas tank level, but when I called to talk about it, my issue was handled properly and professionally. Thank you for the correct resolution of the gas tank level!

Andrew E. 
Évaluation :
1

They cost me my business cu, I rented a unit and when I went in to finalize the agreement they gave it to someone else cuz upur staff isn't trained properly. So mot only did I wist a weekend renting h a truck and packing up all my stuff to move but I lost out on all my scheduled jobs due yo not have the proper storage to be able to access it and do my work. I wasny able to make ip for the list time moneycand jobs and lost my business. I went in again to get another unit and the same thing happened only thus time I hot the unit but it wasn't I'm my name and if I moved my stuff into it before it was noticed I gad a unit but it wasn't in my name and someone could of stole everything

Jason F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
3

U-Haul needs to improve the on-line reservation system and confirm the availability of equipment. I ordered a 17' truck, which wasn't available, so they gave me a 15' truck. I ordered an appliance dolly and they didn't have the equipment. I ordered 36 moving pads and they only had 18. If I use U-Haul again, I will not use your on-line system and call the actual location to confirm the availability of equipment. I give the location a B and your U-Haul website a D-. Please don't take reservations and not have the equipment available.

Bruce V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaibhav R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Everything went well with the trailer. I felt comfortable using the location. They were very helpful with showing me how to connect it to my car. They could do a better job of answering the phone.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas F. 
Évaluation :
1

Vehicle was late and staff was rude. We were even promised an extra day for free and then sure enough next morning we were called as to why we didn't return the truck. Non authorized charges were placed on our card and we have contacted our bank to dispute. I would never rent from this location again. EVER.

Brandon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Luisa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
4

I believe that the staff is doing a good job at meeting with customers therefore I will tell you at a later time if I can help you with any imptovements.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
4

My only suggestion would be a sign that indicates the entrance. At first it looked like it was only for returns. I also want to compliment the man who assisted me. He was very helpful and friendly.

Elizabeth B. 
Évaluation :
5

Served a need after moving and combing 2 households of item's

Peter Z.  |  Expérience générale 
Évaluation :
5

Having no lights inside the actual storage units themselves prevented me from being able to see anything in there and not be able to go through items or retrieve things I needed. I thought the units were a bit pricey from where I started. I couldn't negotiate that I offered almost 400 per month income and knew as I told management I could guarantee a few years, 4k per year, thousands through the years and should have had some sort of discount: faithful payments for specified time, senior, AAA etc. Everyone is friendly and helpful and that is important to me. Having no interior unit lighting really is not ok for the amount paid each month for large units. I did appreciate the bait traps all around to help with rats and mice from ruining furniture etc. I had no evidence of damage from varmints. That is a super plus.

Laura H.  |  Expérience générale 
Évaluation :
5

The U-Haul facility on Newfield Street is exceptional. The last few weeks I've had rent trucks and every other reservation I made with U-Haul at other locations failed. Either the truck was suddenly not there truck was never there to begin with. The ladies at Newfield Street went above and beyond. If I ever need to rent a truck again that's the place I'm going to.

Kevin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cantin H. 
Évaluation :
5

The van was not very clean and it was over due for an oil change

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lona H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
5

In both locations (in NY and CT) it was sort of difficult to see the location from the road,especially for a driver not familiar with the area

Albert F. 
Évaluation :
3

I always use U-Haul is location was excellent

Dennis C. 
Évaluation :
5

Smooth transaction Except I reserved 20' truck They had 17' available only and fan didn't work in car at all Never mind A/C didn't work also

Jiri K. 
Évaluation :
1

I go to pick up my truck and they tell me they double booked the truck so even though I booked it for 24 hours, I had to return it within 6 for the next person they booked over my time slot. They tell me my inbox was full when they tried calling. So they couldn't text, email, or try calling again? HORRIBLE customer service. So I canceled the truck because I needed it the full 24 hours I reserved it for and was sent 40 min away for the only available truck which was smaller than what I originally reserved. I was also charged 3 times for the one truck and was also charged for the furniture dolly I reserved but never received. HORRIBLE business model horrible experience NEVER using UHaul again. I will be telling everyone I know never to use this horrible company ever again as well.

Madisyn M. 
Évaluation :
5

Very smooth and easy process

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack N. 
Évaluation :
5

I made a mistake on my reservation and they went above and beyond to find me a truck! Awesome. Convenient, efficient and a great sense of humor. Am returning for another rental in a few days!

Harry S. 
Évaluation :
1

Mice ate thru half my belongings

NICHOLAS D.  |  Expérience générale 
Évaluation :
5

Always friendly and helpful. They made the rental process of units and trucks efficient and worry free.

Nicholas T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

madison W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

elain P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine B. 
Évaluation :
5

Give Alexis a raise.

Jason C. 
Évaluation :
5

Make sure Alexia is working. She gets things done for you. She is also very kind. Others that are there just don't know what's going on. Alexa is the best. She needs a raise.

julie C. 
Évaluation :
5

The employees were super nice and very helpful. I would definitely go back there again.

jill G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
5

Hiding pricing could be corrected

Bobby B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric L. 
Évaluation :
5

Alexis was very helpful from start to finish. She made the process very easy for me being that I already had a long day. She made my day! 10/10 customer service. I would recommend this location to anyone looking to store their items or rent out a Uhaul.

Jonathan J.  |  Premières impressions 
Évaluation :
5

Very pleasant and stress free . Wo.an that waited on me was so professional and friendly

debbie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline K. 
Évaluation :
4

Fortunately the woman we dropped our truck off to was understanding about our situation with the facility we picked the truck up from. We were unable to do an after hour drop off because we weren't informed that we would need to call them before they closed to let them know. This was much appreciated and I am sorry I was snappy with her when she called to ask me why we hadn't dropped the truck off yet.

Siobhain D. 
Évaluation :
4

Setting up muti-day reservation was a bit confusing. Implied a discussion with a rep was required, but worked out without discussion.

Dan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Very friendly staff. Made the process smooth and easy. Return was a snap.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THONG T. 
Évaluation :
5

Great service and great people.

Tonye B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline B. 
Évaluation :
5

Very accommodating, equipment performed as expected, helpful staff. 👍🏼👍🏼👍🏼

Ann B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Staff at location were prompt, efficient and friendly.

chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Q. 
Évaluation :
5

Cordial, friendly, accommodating and knowledgeable. Will definitely use this location for all my uhaul needs!

Jim F. 
Évaluation :
5

Santiago made the whole process easy. Even had a good selection of boxes! Thx for a timely and efficient experience! Will rent from U-Haul again!

Ann B. 
Évaluation :
1

Can return anytime I couldn't can return the trailer because they have the door and I didn't have the key or code Needs return 24 hours

Eloi F. 
Évaluation :
3

I think there should be more options instead of having to pay for 4 days and not needed them and no refund given its not the customers fault that trucks are limited .

Coreen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy P. 
Évaluation :
4

The car was not that clean. The employee were helpful.

Ibrahim O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarsha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luchania K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrico D. 
Évaluation :
5

The ease of availability and the pricing and the added insurance are all pluses. Love that the area my car is left in , is locked and cameras are all around. The manager is great, Alexis. Will use and continue to use ..

Lianalia Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen W. 
Évaluation :
5

Everything went perfect. The guys working the front desk were great. Explained everything that needed to be known about renting the van. Thank You!!

Luis C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth N. 
Évaluation :
5

I dealt with this location for about 5-6 days in a row! They helped me with everything I needed and were so understanding about everything! Very professional and genuinely friendly as well! I will only use this location if ever needed in the future!

Caitlin K. 
Évaluation :
3

the both vans they wanted me to use had body damage on the passenger side door to the back of the van.

frank C. 
Évaluation :
5

The service was outstanding! I have no complaints with this location. Both Belinda and Alexis were very kind as well!

Caitlin K. 
Évaluation :
5

The person who helped me was very honest with me and I appreciated his candour. He was very helpful. This was my first time renting a uhaul and he made it really easy for me.

Katrina C. 
Évaluation :
5

Belinda went out of her to help and I would highly recommend U-HAUL Thank you Ray McArthur

Raymond M. 
Évaluation :
5

Quick service

ANGEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUGENE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morakinyo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan W. 
Évaluation :
1

I have been overcharged. What happened? I need to be credited back $71,51 Truck was returned timely with no issues. Also I did NOT ask for additional insurance

SHEILA D. 
Évaluation :
2

Gas gauge on first van assigned read empty and warning light indicated one tire was under inflated. Second van assigned there was a question on gas level. Overall I don't feel the equipment was properly prepared for me, the customer. A very disappointing experience. I won't use this location again.

Konrad F. 
Évaluation :
5

Nothing. It's so easy. It's quick, and efficient. Alexis is amazing. She is so helpful, knowledgeable, and personable. I have had storage units there for a long time. I've rented trucks and vans. Any time I've had business with UHaul, it was a good experience.

ginnie G. 
Évaluation :
4

None.per say

Larry J.  |  Premières impressions 
Évaluation :
2

Had to clean a lot of leaves and animal droppings out of the unit before I was even able to store my things because the door did not fully close (even with the lock on). Also received charges for a second month and a late fee despite explicitly telling the manager that I was done with the unit and had cleaned it. Staff were nice though.

Daniel L.  |  Expérience générale 
Évaluation :
5

I was very satisfied with my experience at UHaul. And a special thank you to Alexis for working with me adjusting my billing cycle. She was very helpful, courteous, and professional.

Brian P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN V.  |  Expérience générale 
Évaluation :
3

The unit we rented was not clean when we moved in, we had to sweep and remove some left over items. Also, the unit looks like it was a larger unit that was subdivided and the door was made of plywood and needed repair. It did lock, but it wasn't exactly in great shape. It could use a bit of an upgrade.

JOHN S.  |  Expérience générale 
Évaluation :
5

Bien

coretta b.  |  Premières impressions 
Évaluation :
5

manager is a great person, very friendly and helpful!!!

carlos t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher M.  |  Expérience générale 
Évaluation :
1

We had over $3k in damages due to rodent infestation! Our brand new couch was completely damaged. We were told we couldn't leave it at the dumpster, even though there was already furniture there. The staff overall were friendly and quick when it came to renting and moving out but the storage facility is absolutely horrible. Never again would I use an outdoor uhaul storage facility.

Neycha S.  |  Expérience générale 
Évaluation :
5

Good help all around and very affordable! Fortement recommandé!

Quincy K.  |  Expérience générale 
Évaluation :
1

For the amount of money paid out every month it was not worth it. The sliding shed door didn't close all the way. All my boxes on floor were mildewed and had to throw away over half of our clothes and towels. When I called to complain I was told that's how they close and they couldn't guarantee there would be no water damage and last and DEFINITELY not least the mice/rat issue is terrible!!! Between the rat droppings EVERYWHERE & they ate through a lot of our things from coats to shoes! So between throwing 70 % of our belongings away and paying $174 monthly we lost A LOT of money and personal belongings. I would suggest addressing the pest control issues ASAP!!!

Guana W.  |  Expérience générale 
Évaluation :
3

The staff was friendly and helpful. The units, however, were not the best that I have ever seen. The first one we looked at still had a few pieces of junk left in it from the old tenant. It was probably never cleaned after they checked out. The one we actually rented was still not clean either, it had not been swept out, we had to do that. Also, the door to the unit is only a plywood door (it's a door from an inside hallway) and it was in a bit of disrepair. The units could use a good freshening up for sure, but it will do for what we need, I think.

JOHN S.  |  Premières impressions 
Évaluation :
5

Only issue was there was no lock but that was easily taken care of by.

John B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameel T.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff!

Constance R.  |  Expérience générale 
Évaluation :
4

Just paid on the 3rd of the month and moved over to something smaller. Was hoping to get a partial refund of rent paid

Peter Z.  |  Expérience générale 
Évaluation :
2

From day 1 moving my belongings into this particular storage facility I had problems thatNO ONE would address. I had a problem with the mechanism where you attach your lock to so that your belongings are safe. It was bent and we had to put my belongings into the facility while bending down to get under the door that would only go half way up. I was reassured that it was going to be fixed right away. After a month if not hearing from anyone about fixing the mechanism I called and was told a message was being left for the manager of the facility as well as the person who does all of their repair work. Another month went buy and I was told that there was never any complaint put in the system regarding the lock. I made another complaint and waited 2 weeks with no communication from anyone. I called UHAUL customer service and made a complaint which I was reassured someone would call me on the next 24 hours. I did not here from the manager until 4 days later and she promised me that I would get a call so I could come out while her repairman fixed tge problem. Another 2 weeks went by and no communication from anyone again. Well you get the idea. Tge unit lock was NEVER fixed. And upon moving out 2 RATS came out of my unit while we were moving my belongings out. BAD MANAGEMENT- TERRIBLE UOKEEP OF PROPERTY IN ALL ASPECTS. I will NEVER use UHAUL for any of my storage needs again and have told my family and as I go I will continue to tell EVERYONE I know.

Sherry C.  |  Expérience générale 
Évaluation :
5

Very helpful and courteous.

Marvin C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilena P.  |  Expérience générale 
Évaluation :
5

Service was great and prices were reasonable.

bill m.  |  Premières impressions 
Évaluation :
5

Yes I think the staff went over and above being helpful even during a tough time with my storage unit

Eugene M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica D S.  |  Expérience générale 
Évaluation :
4

Safety within the fencing and gate seems very good. Location is central and convenient within Middletown. The experience was overall pretty good. I don't really have any experience with other facilities to compare what is average, above average, or below average. I'm sure you know that a new facility just opened on Washington Street. It offers more spacious driveway and site layout without the added challenge of truck rentals. Your prices are high but were competitive when I searched - they are high everywhere due to overwhelming demand and insufficient supply. I hope the new place on Washington Street helps meet the demand locally within this lucrative industry! Your staff was kind and helpful always, seem to do their best to juggle many tasks simultaneously. My last day there was frustrating as my card to open the gate did not work but the gate was opened for me timely when I arrived. It does seem to open very slowly and close before all vehicles can exit at times. There were however backups of vehicles trying to get in and out while I was there and at departure. It WAS the 1st of the month, perhaps a busy day for this business. Others seemed to be equally frustrated and honking. I had 2 vehicles join me, one with a trailer in order to move my belongings out of the unit. Both honked for some time upon arrival, then had to call me to go to the office to request the gate be opened. The driver with the trailer was behind another honking and waiting car therefore stuck with his trailer still on the street! The system of honking for the only staff person to open the gate for each entry and departure (as not everyone has a card, and mine did not work) seemed to be problematic not just for us but for others too that day. Add moving trucks coming and going this seems like it would be more so, though I only saw one that day parked next to the office for a while. Due to the busy Newfield Street location and a short driveway on the street side of the gate this is especially problematic. The aisles for vehicles are challenging especially with trucks coming and going; the ones around the sides of your lot seem very narrow. At entry I could never seem to get close enough to the swipe pad so had to open my car door, get halfway out of the vehicle and reach to use the swipe. I've seen others struggle trying too. Exit access though is fine.

Martha H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda I.  |  Online Move In 
Évaluation :
2

The unit I rented it leaked, ruined the cardboard boxes I had my stuff packed in and a couple of the items inside the boxes were destroyed and mildewed.

Sharrie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joy L.  |  Premières impressions 
Évaluation :
5

Alexis was very nice, knowledgable, efficient and helpful. Rates are competitive. Facility is convenient and well organized.

Martha H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI R.  |  Premières impressions 
Évaluation :
5

The young lady who helped me was WONDERFUL. She was such a help to me. She showed me that she really cared about my situation. Your company is very lucky to have her in your Middletown / Cromwell office on Route 3.

Annette C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet R.  |  Expérience générale 
Évaluation :
4

There were a few technical glitches when making the reservation online and getting my entry card set up but they were fixed when I came back later in the day. Overall, the two people I worked with were really helpful and apologetic, which went a long way in making it a good experience. I wish there was a separate exit, but you can't win 'em all.

Justin K.  |  Online Move In 
Évaluation :
2

Everything was good except that my particular storage unit has a broken locking device. Therefore opening the unit door all the way is not possible. Also when trying to lock the unit we had difficulties trying to get the lock on and off. I was told that someone would repair it but the woman UHAUL Representative didn't know when. She also said that she so-called me and I would have to drive back down to the storage when the repairman does come available.

Sherry C.  |  Premières impressions 
Évaluation :
5

Very convenient and efficient

Gregory K.  |  Premières impressions 
Évaluation :
5

Thanks

Andre L.  |  Expérience générale 
Évaluation :
5

I have seen 4-5 managers over the past 12 years and have found each and everyone of them to be very professional and helpful. The entire staff has been outstanding - thank you - jg..

John G.  |  Premières impressions 
Évaluation :
4

Despite the pandemic, communication with this branch still went smoothly and I appreciated their assistance when I needed to store some items for a period of 4 months.

Hwi Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A C.  |  Expérience générale 
Évaluation :
5

The staff was always courteous, helpful, friendly, and respectful.

Esther B.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

Jeff D.  |  Premières impressions 
Évaluation :
3

I officially moved out on 7/6/21 Not 7/20/21

Phillis W.  |  Expérience générale 
Évaluation :
5

The Manager, Alexis, was very helpful & accommodating to my situation. Keith was also very helpful! Thank you for all your help!!

NATAILE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard, Jr. D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome L.  |  Expérience générale 
Évaluation :
5

Convenient and easy to go get my stuff

William P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia C.  |  Expérience générale 
Évaluation :
5

The staff member helping us move in could not have been more helpful.

Linda R.  |  Premières impressions 
Évaluation :
5

Très bien

LENA S.  |  Premières impressions 
Évaluation :
5

Over 17 years, we were always met with friendliness and efficiency. Thank you! Dianne McCorry

Patrick M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick P.  |  Expérience générale 
Évaluation :
5

Manager, Chennel Rivera, went out of her way to assist and accommodate our special moving and storage needs! We had dealt with her previously and she's always been highly personable, professional and has Customers best interests at heart! Because we needed to deal with multiple units, Assistant, SARAH, also provided exceptional Customer Service, greatly facilitating our moving and storage experience! I've had storage needs on and off over the years, and this experience, by far, was the most pleasant! I HIGHLY RECOMMEND trusting your storage needs here!

Robert P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Thank you. Will recommend to others. 👌

Brian N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D.  |  Premières impressions 
Évaluation :
5

The manager C. Rivera is exceptional! Courteous, friendly, knowledgeable. Made the whole experience effortless which was exactly what I needed.

DEBORAH E.  |  Premières impressions 
Évaluation :
1

All my property was damaged

Arlena M.  |  Expérience générale 
Évaluation :
3

I have to clarify a few of my answers to the yes/no questions. The gate hours to this facility were not terribly inconvenient, but there was one time that I had to get something at night. I got there at 10:20 and the gate wouldn't open. It cost me an hour of driving and I had to go back early the next morning. With security cameras and lights, I don't understand the concept of having a restricted access gate locked at 10 pm. My impression of the cleanliness of the facility is not all negative. Their office space is clean, but my storage unit had a serious rat or large mouse problem. My things were littered with droppings and several of our items were chewed by rodents. I had a very expensive Spyder ski jacket that has a hole chewed through it It was stored in a cardboard moving box. My daughter has two or three bins of stuffed animals and craft supplies that were chewed up and nests were made. This issue is my biggest and only real complaint about my experience. To their credit, there are rodent traps visible outside but they didn't stop them from getting my things. The staff was always very helpful and friendly, particularly on finding the right size and accommodating a move from a smaller unit to a larger one after I realized I needed more room. I would definitely recommend this facility and would use them again if I needed to. I would make some changes in how I stored certain items as far as containers, and maybe putting in some moth balls or other type of rodent repellent. Overall a pretty good experience with a few disappointments that, I don't believe, were a result of staff negligence.

Michael H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willie W.  |  Expérience générale 
Évaluation :
5

This storage unit was the best it could have been. Along with all of the basic facility offerings being sufficient, what made our experience so great was the help and support we reccieved from the front office. This mother and daughter duo went well above and beyond in helping us; helping us achieve things that they didn't need to do. They helped us saw off a faulty door lock in frigid weather, held on to boxes were were in need of and much more. In short, they were "good neighbors" at a time when life is difficult for us all. They were consistently friendly and helpful and for us, that says it all You should consider using this U HAUL storage area if you ever in need. We sincerely thank you for everything!

Sandra G.  |  Expérience générale 
Évaluation :
5

I want to say that the experiences that I have had at my local Uhaul with Chennel Rivera have been excellent! The professionalism and kindness that she gives everyone of her customers is just AMAZING! Not only for me, but for everyone that I watch her interact with. I own a couple local businesses and I have used your facility a lot in the last year. As a business owner, I tend to watch the customer service element at other businesses. It is exceptional ! The store is clean, the trucks are immaculate and the extra effort of the employees is just incredible. I felt as if this was something I needed to tell you. YOU really have a GEM with Chennel ! She is an exceptional Manager. Thank you UHAUL for an AMAZING experience!!!

Callie G.  |  Expérience générale 
Évaluation :
4

The person who checked me in was very nice, efficient, and helpful. My only disappointment was the storage room, it was clean, but the security of is questionable. Honestly, a screwdriver could easily break the hasp off it with no issues.

Peter Z.  |  Premières impressions 
Évaluation :
5

Thank you for all your help with my bill and computer problems. I appreciate all the time and effort spent on my behalf.

Virginia A G.  |  Premières impressions 
Évaluation :
3

Rats or some other small animal with teeth got into our storage unit and ate through some of our boxes. The roof also leaked and several of our items had dirt and other unidentifiable residue all over them.

anna f.  |  Expérience générale 
Évaluation :
5

Both women in the office were absolutely Amazing... Thanks Ladies

Roxanne C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tasharian R.  |  Premières impressions 
Évaluation :
4

The unit was dry throughout the time, but the contents of the unit became fairly dirty and infested with spiders. It will take several days for all the contents to be cleaned up and ready for use. That was unfortunate and maybe there can be more attention in the future to making the inside of the units more tightly closed and less exposed. Otherwise the staff was very helpful and the grounds clean and welcoming.

Joseph A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandy b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean G.  |  Online Move In 
Évaluation :
5

I appreciate the staff at this facility, I always get great service there.

DEBRA P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anne k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zulema c.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark G.  |  Expérience générale 
Évaluation :
5

The staff were extremely friendly and helpful. I have used this same Uhaul twice before and this experience has been the best thus far. I was even able to convince my brother to use their services.

Dennelle N.  |  Premières impressions 
Évaluation :
4

There wasn't lighting in the units which made it hard to see. But the staff is super nice and helpful.

Alicia B.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and polite. I would highly recommend your services. Thank you for an easy transition.

Aida V.  |  Expérience générale 
Évaluation :
4

I had no issues other the entrance card often goes inoperable for no reason. Staff was always helpful.

Malachi M.  |  Expérience générale 
Évaluation :
5

Very helpful and comfortable

Albert S.  |  Premières impressions 
Évaluation :
2

I would not rent here again as they did not specify the exact parameters of the rental even the facility is clean and the one person I dealt with was nice another was not

Jennifer D.  |  Expérience générale 
Évaluation :
4

Expensive. Poor location for the vehicle return area.

William C.  |  Expérience générale 
Évaluation :
5

The staff was so polite and very helpful. Would highly recommended 

Aida V.  |  Premières impressions 
Évaluation :
3

When I went to wreck the truck the other day I found out my storage locker building was all messed up by a young girl that’s working there in the new field office luckily Stewart the general manager g

Gary R.  |  Premières impressions 
Évaluation :
5

The person I worked with was very helpful and pleasant to work with.

Yvonne C.  |  Premières impressions 
Évaluation :
5

Stuart and all staff are so very polite, courteous and helpful!!!

Paula P.  |  Premières impressions 
Évaluation :
5

Everyone was Very helpful and nice and the place was very clean

Valerie R.  |  Expérience générale 
Évaluation :
4

Although the staff was very professional, helpful, and friendly, I was double billed on the truck rental to empty my storage unit. I was charged the $40,72 but also the $36,96 estimated bill

joseph b.  |  Expérience générale 
Évaluation :
5

Very helpful, pleasant and willing to assist you. Merci.

Malachi M.  |  Premières impressions 
Évaluation :
5

I found everyone so helpful in my moving of stored furniture. Thank you all for all your help.

ruth g.  |  Expérience générale 
Évaluation :
1

It's too small for the money, can you offer me something bigger for the price. If not I'm gonna let it go. Merci.

corey n.  |  Premières impressions 
Évaluation :
5

Excellent customer service and very clean location.

Valerie R.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle. Stuart really made sure we got everything we needed.

alexander b.  |  Premières impressions 
Évaluation :
5

It was excellent and my kids had fun riding in the UHAUL truck yesterday.

Lingaprakash V.  |  Premières impressions 
Évaluation :
3

Understaffed

William C.  |  Premières impressions 
Évaluation :
5

Thanks

Christian A.  |  Expérience générale 
Évaluation :
5

The staff was very helpful

AUREA P.  |  Expérience générale 
Évaluation :
5

Was very satisfied with my experience, would use again and would recommend it to a friend.

Michael P T.  |  Expérience générale 
Évaluation :
5

As always I received excellent service all the time. Merci

KATHLEEN W.  |  Expérience générale 
Évaluation :
5

Maria is awesome, Give her a raise!

Robert H.  |  Expérience générale 
Évaluation :
5

The staff at Middletown Uhaul was Gr8t Thanks for your kindness in my time of need Happy Holidays .

GAIL M.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Andrew C.  |  Premières impressions 
Évaluation :
5

Our storage area had a big mice infestation we had to throw away so many items that were ruined by mice I had to place poison bait boxes to eliminate anymore damage to remaining stored items

Joseph M.  |  Expérience générale 
Évaluation :
5

Well-maintained facility with helpful staff.

ARTHUR H.  |  Expérience générale 
Évaluation :
1

Had to wait in the office nearly two hours before I could pick up my UBox, while the staff tried to figure out how to "receive" the box before they could release it to me. Can't recommend Uhaul.

Daniel H.  |  Expérience générale 
Évaluation :
5

convenient location

GARY F.  |  Expérience générale 
Évaluation :
2

The indoor units aren't really that secure.. The gate is really annoying and I saw a cockroach in the hallway to my unit. And the units are expensive ..charges for extended hours..

CONNOR M.  |  Expérience générale 
Évaluation :
1

I was not happy with the way payments were taken

KEVIN C.  |  Expérience générale 
Évaluation :
4

Very good experience