we had ordered a pick-up at a different location (47th Street in Chicago): when we arrived, they didn't have a pick-up, and sent us way across town to get one. We were tight on time, and it was a really poor customer service experience. However, when we arrived at this location and explained our situation, they turned it around completely. Viola and the site manager (didn't get his name) were kind, they listened to us, and they turned our UHaul experience around. Honestly, I'm not sure we would have rented from UHaul again if it wasn't for them. Merci.KARA B.
Customer Reviews for U-Haul Moving & Storage of Midway
Pour nous contacter
Chicago, IL 60632
(E Of Cicero Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KEVIN O.
Store employees and several guests were unmasked in violation of the city, county, and state mask mandates.KEVIN V.
Le client n'a pas laissé de commentaire.Roman M.
The truck was NOT in good shape. While it was clean, the brakes were very squeaky. So much so that I don't know how that was missed. However, the worst part was the extreme bumpiness of the truck. While it was noticeable at lower speeds (while driving through Chicago), it was the worst - and absolutely extreme - between 45 and 65 miles an hour. Unfortunately, I didn't reach those speeds until the last half of the trip when it got much worse. I called this original location who provided little help, no apologies, no empathy, and just said the people before me didn't complain. I called Customer Service but never reached anyone bc the hold time was so long.KATHERINE P.
Le client n'a pas laissé de commentaire.SOSTENES H.
Le client n'a pas laissé de commentaire.ALFREDO C.
The young lady @ this site was very helpful, she's definitely pretty good at what she doesMYRON J.
Keep doing what you doingMARIA D.
Nothing Quentin was amazingAaron D.
Poorly lit parking lot.Nikiya M.
Le client n'a pas laissé de commentaire.tyrna a. | Expérience générale
Le client n'a pas laissé de commentaire.Tyra B. | Premières impressions
Le client n'a pas laissé de commentaire.Mary K. | Premières impressions
Ninguno. Siempre que necesito rentar un vehiculo me tratan muy bien y junca he tenido ningun problema.JAIME C.
Le client n'a pas laissé de commentaire.SOSTENES H.
Le client n'a pas laissé de commentaire.HILDA P.
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.JUAN A.
Everything was greatWILLIAM M.
The staff was excellent and very polite , in and outRUBEN R.
all I can say is great jobGEORGE R.
Do a lot check every morning before opening, during working hrs and before end of day. Take pictures of the unit before rental and end of rental. Check mileage before and end rental. Customer service was horrible and did not seem like they wanted to work. Over all price was reasonable and would rent again. Uhaul needs improvement.FERNANDO D.
The girl at the front Counter was very friendly respectful and answered all my questions I would definitely go back because of her.MARK A.
Everything was fine.Cynthia P.
Le client n'a pas laissé de commentaire.TONY R.
My experience with this location was excellent. They opened-up on time, checked me in and out quickly, answered my questions, and they were polite. I appreciate having a U-Haul near my home that is well managed and convenient. Merci.Mathias S.
Excellent service!RICHARD W.
This is my normal location as I rent 2-3 items per year. Always professional and helpful here.RICHARD W.
The young lady at the counter was so very helpful even to the point of helping us attach the trailer. When we brought it back the associates we're great. We were out in minutes!! So fast they are great. I'll always recommend this location.LORETTA C.
Very expensiveTAMARA B. | Premières impressions
Excellent employee Quentin Jenkins, never let go of him! He is very professional and very good at multi tasking. Excellent....can't say enough abut him. Thank you. We will be back.KATHLEEN S.
Le client n'a pas laissé de commentaire.ZBIGNIEW R.
You had me waiting 30 minutes outside your store because you didn't have a Dropbox for the keys installed. Your customer service was terrible, except one person. On top of that I was charged for things I didn't get. Your your service was terrible.Anastasios M.
I highly recommend this U-Haul on 47th-best customer service!DEBBIE K.
Le client n'a pas laissé de commentaire.PAUL K.
Nothing at all. The staff was nice, professional and informativeLakeshia D.
Le client n'a pas laissé de commentaire.OSAMA F.
Le client n'a pas laissé de commentaire.RODRIGO R.
Le client n'a pas laissé de commentaire.JORGE J.
Le client n'a pas laissé de commentaire.HILDA P.
Get rid of the unwanted fees that people don't like all they are is added taxes tax upon taxTOBY Z.
I gave it low rating because when I rented, I was supposed to be getting the trailer three blocks from my house. They called and changed it to a couple of miles from my house. Then, 20 minutes before I was to pick the trailer up, I was told I have to drive to Midway if I wanted a trailer. This was a two-hour round trip on a Friday evening! The personnel at Midway were friendly, but the trailer had obviously been in an accident, and the mere fact that I had to drive to far may have lost you a customer.Christopher S.
Nothing great jobmartin A.
Le client n'a pas laissé de commentaire.Fernando D.
Le client n'a pas laissé de commentaire.MELISSA W.
My van was in need of an oil change - per the system alertANN H.
Check the equipment.ROBERT S.
I have been incorrectly charged for my rental. I believe I was charge the insurance fee after denying it? Additionally, When I picked up the rental, I was requested to provide my Drivers License. It wasn't given back to me/ I left it at the location during the duration of my rental. U-Haul has all my info, and nobody called me to let me know they had my drivers license?? Not a very good experience.Austin K.
This place went above and beyond to help me out with renting a trailerâ€¦Stephanie has the best customer service and did everything without any extra questions and Shannon the rep worked her magic and got me in a trailer to move my items to another state and Questin made sure everything was working properly for me to haul it outâ€¦I'll definitely recommend them to anyone looking to move and rent with uhaulNAOMI P.
Le client n'a pas laissé de commentaire.Ammar Q.
They did not allow to return it to another locationVERONICA Y.
Le client n'a pas laissé de commentaire.kimberly S.
Small location and very cluttered. Helpful but not great customer service. I called this location to ask for an additional day and was quoted 40 $. I asked if this was the total due upon return and the woman said yes. I specially asked about insurance and taxes and she said it will be 40 $total. But of course they charged me 61 $and said they had to add taxes and 1 day insurance. So frustrating. What is happening to good trustworthy knowledgeable customer service????KIMBERLEE H.
Two things. I had to sweep out the back of the truck when I got it. Way more important: I paid for the insurance on the truck so if there was any problems I wouldn't have to pay. So after they accepted the truck and didn't mention the scratch, I thought it was ok. Next day I get a call informing me I was going to be charged for the scratch/damage, AFTER they had checked it out to someone else. Worse, the insurance I paid 50$ for from only covers 20 %!!! I got hit w a 600$ bill. I will never use uhaul ever again.ANDREW B.
The girls were very friendlyMICHELLE Z.
Ladies at the counter very efficient and friendlyRAUL C.
Friendly and very happy customer serviceNANCY H.
Very attentive staff and hard working. Impressive work ethics.VITALIANO M.
This was my original drop off in reservation. When I arrived I was told I couldn't drop my truck here. Then told it would be my responsibility to add more fuel to drive back to another location after the young lady spent 10 minutes on the phone with someone unwilling to allow my drop.MATTHEW G.
Le client n'a pas laissé de commentaire.RAMIRO A.
The system was down at our scheduled time and we were unable to pay. We left and we're called AN HOUR AND A HALF later when it had rebooted only enough to use cash payments. Before returning I checked with the staff that they were still cash only before going to the atm. I retrieved the cost she tried to run for me 5+ times on different mediums in the morning and she THEN informed me she needed double because cash required a deposit. There is absolutely no reason I should have to go out of my way and pay more when your system is the problem. I noticed that the systems were down at multiple locations and she mentioned that this happens regularly. If your system needs a reboot there is no reason it should happen during active moving business hours when there's a whole night schedule when few/if any would be moving. The staff handled the situation the best that she could apart from forgetting to mention the increase in deposit cost for cash over the phone. The equipment was perfectly functional and return went smoothly. But come on. Updating the system at 10 am on a Friday? That's ridiculous.JOSE O.
The truck stop all the time I have to go back and I jusy haved for 4 hours and I pay 138 $and I can usedMIRIAM G.
Staff at 47th was very helpful and went out of their way to help.RICHARD W.
Le meilleurSLAWOMIR L.
Le client n'a pas laissé de commentaire.Joseph C.
Le client n'a pas laissé de commentaire.PATRICK S.
What can you do? Being honest with the customer money, you guys are slick! You expect to receive the truck with a complete full tank when you barely leave the gauge touching the top line, right after the first 30 miles you already used 1 quart of the tank, also service your trucks can't give to your clients a truck with a faulty transmission! for reference I will advise friends and family members not to use this location.DANIEL G.
Steering wheel was filthy other than that okTheodore P.
Definitely need to work on your app. I reserved a truck for 7am. Everything was confirmed thru the app. Once I got to facility and checked in to pick up truck the app told me new pick up time is 9am when they opened.DAVID G.
no comments at this timeELIZABETH R.
Cuando hangout mudanzas siempre me gusta rentar sus vehiculos. Estan limpios y el servicio de los empleados es excelente.JAIME C.
Le client n'a pas laissé de commentaire.Gerardo C.
I couldn't recommend any changes since the service I received was excellent at both locations. The trailer performed flawlessly and at a very reasonable one way price.MICHAEL N.
Le client n'a pas laissé de commentaire.JULIOS J.
Upon arrival to the location the app wasn't working. It was near closing time and the girls had an attitude an indicated that they were closed and to call the 800 number and refused to help. I spent 30 minutes on hold before being connected to an agent. The agent was extremely helpful. I'm still waiting on a follow up from U-haul as I was charged for over 40 extra miles.Jennifer T.
Nothing you have a awesome crew at that locationAURIO P.
Very helpful and Good explanation of process over phone. Very good customer service at 47th st. location. Freindly!TERRENCE G.
All around a great experienceVINCENTE J.
Le client n'a pas laissé de commentaire.MARTIN D.
T. Santos was great in pick out and finding a truck. E. Joachin very helpful In return process at the end of a very long dayPHILIP F.
Website allowed me to reserve a 15 footer that was only used for one ways. Website should be fixed if we can't rent those units for short usage. I had to wait and had to use a 20 ft truck that cost more....JUAN G.
The gas was not filled to half and that was not checkedGarrett W.
Le client n'a pas laissé de commentaire.Linda M.
This location was very very helpful and very accommodating for me. I am only going to rent from this location from now on.Luz J.
The truck that we got did not have working A/C. The weather is very hot and, summer just started. I'm rentingagainnext week hopefullythey rentme a truck with working A/C.JUAN G.
The truck had engine problems. The air conditioner did not work on a day the temperature was 94 degrees. The cargo area was not swept out. Totally horrible experience!!!!RICARDO L.
MANAGING operator that holds title of owner was terribly rude to me waited for 10 min for him to come inside to wait on me (camera Verifiable) then when I signed he asked me to please give him an actual signature, who is he to judge my signature also when was the last time the actual owners did a walk through of the storage space area carts have not been washed in months but his black personal vehicle gets bubbled every time im there!!!JUANITA A.
The brakes on truck were acceptable. The stopping distance on the truck was horrible.RICARDO L.
great staffAXEL M.
Quick easy process, thorough and easy drop off with additional pictures to ensure everything was done correctly.ADAM E.
The young lady that helped me was awesome!! Very informative and efficient, polite and helpful! She made the experience awesome!CARMANN M.
Always have a good experience at this location. Pick up and drop off was a breeze.Brian S.
Excelente servicio y buen tratoJUAN C.
Great experience awesome service thank youMICHAEL P.
I was running late and call to extend and the clerk was very rude. I just missed judged my time. I did not recall the name. It was not the one that gave me the truck it was the other worker.Eddie R.
Le client n'a pas laissé de commentaire.Ryan F.
You are so wonderfulOSWALDO P.
Le client n'a pas laissé de commentaire.CHELSEY B.
Keep up the good work..VICTOR G.
Le client n'a pas laissé de commentaire.PAULA S. | Premières impressions
I would not recommend this location due to lack of customer service throughout my hitch installation process.Kendall A.
I wouldn't improve anything because you all are already doing everything your suppose to be doing. I absolutely love the friendly, nice welcoming feeling I recieve every time I visit. I am 1 satisfied and happy customer because you all do your work to offer us everything to keep us coming back. I so appreciate all you do. Thank you so much â€¢~â™¡MARIA M.
Great customer service at this location!ROSA E. | Premières impressions
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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