Évaluations des clients U-Haul Moving & Storage of Millard Stonybrook

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Millard Stonybrook

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Cynthia P. le

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Le client n'a pas laissé de commentaire.

Eric G. le

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Please make sure the cab is clean and the windshield on the inside is wiped down properly. Lots of finger print marks on the inside windshield and the floor had dirt all over it.

Bruce S. le

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Le client n'a pas laissé de commentaire.

kenneth K. le

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Let them know where the fuel gauge is!

Bryan T. le

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Everything was excellent

Todd D. le

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Le client n'a pas laissé de commentaire.

Benjamin R. le

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Le client n'a pas laissé de commentaire.

Candance R. le

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Excellent store manager!!??

Ortensia M. le

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I had a good experience and will use u-haul in the future. I will recommend to friends and family. Thank you

Shelly H. le

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Prompt, friendly, and professional service team at this location.

Andrew D. le

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I have always had great customer service at this location! :-)

Arthur S. le

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Nothing. Superior service. Manager on duty was awesome.

Singh S. le

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Very helpful 5 star

Mahesh B. le

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Manager cheating to the customers and behaving like very rude and talking on rationality

Isaac B. le

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Le client n'a pas laissé de commentaire.

jeff E. le

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Le client n'a pas laissé de commentaire.

Mikaela N. le

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I did an after hours pickup and return. It was frustrating and confusing. I don't understand why most of the pickup process (e.g., taking a photo of driver's license) was not part of the initial scheduling and checkout process. I was frustrated to have to do those things in a dark parking lot alone. Also, finding the key box was not obvious after hours. The lot was large, dark, and mostly empty. My vehicle was located a bit far from the key box considering all the empty parking spaces. The parking lot was dark and I could not find the switch for the interior lights of the vehicle. That made my initial inspection difficult. The mobile pick-up didn't allow for more than one inspection photo. I could not record all issues with photos. I also initially purchased a mattress cover. However, I would have had to pick it up during store hours. I don't understand why it couldn't be put in the back of the vehicle with the furniture dolly. I didn't even notice that I had to pick it up in store until I discovered it wasn't put in the back of the vehicle. Returning the equipment was also confusing. There were multiple signs and arrows pointing to a return lane, I assume used during regular hours. However, parking in the lane would have blocked one of the entrances since there were other vehicles in the lane. According the the mobile return, I should not do that. The mobile return suggested parking in the return lot. There was no indication where that would be. Plus, the greater parking lot area had faded lines. The lot is so huge, I was not confident where to park so that the vehicle would be easily found. The mobile return process does end with taking a photo of where the equipment is parked. Had I known that, I wouldn't have worried where to go as much. I ended up parking in the customer spaces near the main entrance. Since the lot is huge, perhaps designating specific after-hours return spaces with obvious signage would be helpful.

Douglas K. le

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Simply awesome customer service

Jon C. le

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Nothing, everything was GREAT!!!!!

Todd M. le

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Le client n'a pas laissé de commentaire.

tammy H. le

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Le client n'a pas laissé de commentaire.

Lorrie M. le

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Le client n'a pas laissé de commentaire.

Hannah R. le

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Le client n'a pas laissé de commentaire.

Christopher G. le

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Le client n'a pas laissé de commentaire.

Christopher W. le

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The trailer was not ready, the light wire was missing. The chain was worn through. We took these off another trailer and the light wire had been drug on the ground. I hope they changed the front left tire as it was worn. The inspection to make equipment ready needs to improve.

Patrick O. le

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Counter person was exceptional. DV I believe

Justin H. le

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Only thing that was an issue was that the furniture pads and dolley were strapped inside of the truck, and I did not need them and did not want to break the straps and reposition them and face paying for something that I didn't use. Aside from that, 10/10 service.

Kevin S. le

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Le client n'a pas laissé de commentaire.

Allison P. le

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Great staff, and clean storage units

William R. le

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Le client n'a pas laissé de commentaire.

Kody E. le

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Le client n'a pas laissé de commentaire.

Kevin H. le

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Le client n'a pas laissé de commentaire.

Letitia C. le

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Le client n'a pas laissé de commentaire.

Jeremy O. le

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When customer is waiting for service, regardless of whether clerk is on phone or with another customer, just let waiting customer know "be with you in a few minutes" or similar. Don't just look at them and then pretend they aren't there.

Dorothy W. le

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Staff was very friendly and helpful.

Santana G. le

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Le client n'a pas laissé de commentaire.

Travis F. le

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Really great facility and super friendly staff.

Robert R. le

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Thank you! Remack’s

Allison P. le

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Great customer service!!

Bryon H. le

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Very friendly, good experience.

Cathy M. le

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The staff is friendly and helpful. The only issue I have is pulling up to the loading door. It always has cones or cleaning supplies in the way which I have to move. Unit is clean and great, love it.

Allen G. le

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They are new to this business, and still learning. But they were pleasant, helpful, professional and quickly worked through any issues.

emily d. le

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Facility is brand new and super clean. Employees were friendly and helpful. Glad we chose this facility vs any other!

Richard W. le

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The staff was very helpful!

Richard W. le

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Staff was very helpful!

Robyn T. le

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Jim is a great Manager to run the Stonybrook Facility. Make sure you keep him!

Maria R. le

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I was greeted and helped by Angel, she was AMAZING!!! Her customer service skills, proactivity, friendliness, and knowledge makes me want to be permanently a UHAUL customer. Thank you!