Évaluations des clients U-Haul Moving & Storage of Millard Stonybrook

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Millard Stonybrook

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estella W. le

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Le client n'a pas laissé de commentaire.

Brian C. le

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Le client n'a pas laissé de commentaire.

Laura E. le

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Le client n'a pas laissé de commentaire.

Jeffrey C. le

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Le client n'a pas laissé de commentaire.

Ken A. le

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To be clear: the environment was clean but NOT inviting; one personnel (manager) was not helpful; and I would NOT recommend this location to a friend for those reasons. To be clear: David and Caleb were excellent. They were courteous, spoke with me, and help me settle up the delivery/account. They knew how to offer customer service. They seemed very aware of their environment and those they worked with, and gave diligence to my being offered great customer service. Finer gentlemen could not be found; perhaps they were working at the wrong site (see further comment). The manager was gruff. He said he would charge a $20 fee for removing the car from the trailer, and said he had no blocks to place under the ramp, so the front-end cowling of my car wouldn't rip off (and the blocks somehow materialized). I worked to unfasten the chains and tire hold-downs (no one had given me instruction on how to do it, just how to put it on the trailer, to limit U-Haul's liability) and I apologized to both David and Caleb for having to work with this manager. Just prior to contact with them, because I was going to deliver the truck and trailer to an office that answered the phone and affirmed they had the blocks I was requesting, (because the recommended facility did NOT answer the phone when I called several times), I received a call from an irate person in Council Bluffs, who challenged me that I needed to have everything handed in by noon, as they had a family moving cross-country - sorry, I just moved cross-country and not everything worked out as planned. She was quick to add that there would be an $80 fee tacked on (I knew that and I was ready to pay without complaint) but she added I needed to get the truck and trailer in ON TIME to the CHOSEN site, and nothing else would be satisfactory! And then I believe she 'blessed me' before I hung up. I had chosen a different site for drop off because I did not receive her e-mail indicating where the drop off would be, I attempted calls at the suggested site (no answer) and I completed a call to the other site (phone answered and queries courteously addressed). Though they were the 'wrong' site, they appeared poised to happily help me and happily address my needs. David indicated he was aware of this individual in Council Bluffs and this is not an unusual exchange. He apologized for his boss. When I met and spoke with Caleb, he was aware of the customer-no-service treatment I received from his superior and the person in Council Bluffs. Were David or Caleb made managers at the store or in Council Bluffs, I would certainly recommend U-Haul to others. Were their boss or the person in Council Bluffs orchestrating this activity again, I would likely go with a competitor's truck rental organization. These two unnamed individuals may have been having a bad day or a bad life, but in customer service, you put the person paying your wages first and leave your mess at the door. Both seemed to have axes to grin

Tyler S. le

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Le client n'a pas laissé de commentaire.

Oscar D. le

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Old man with a grey beard is very disrespectful and rude. I was there twice and each time I seen his yell at customers. If He was my employee I would of fired him. His wife seems nice but he has to go

Craig C. le

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The young man that assisted us was very nice and helpful

Chris S. le

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Both girls were very nice and helpful.

Kenneth A. le

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Great job !!!

Cori S. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Amy P. le

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Le client n'a pas laissé de commentaire.

Bhee A. le

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Quick and easy

RON H. le

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Oil Change light came on as I was driving away from the facility.

Rick B. le

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I was returning the truck to u haul when the truck stop running my wife was following me in her car and we went to u haul about 5 blocks away away I told the lady at uhaul what happened then the guy came out of the back room and was very rude and told I have to pay for the toll of the truck

cherisa M. le

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I was charged 2 extra days when I was assured I would only get a one day additional fee when picking up truck. Due to needing to drive 4 hours out of my way made the original pickup day not work.

James C. le

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It al went fine.. Please do not use my email for soliciting. Thank you

MELISA G. le

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Great service they went beyond what they were supposed to which was great awesome place

Carolyn H. le

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Le client n'a pas laissé de commentaire.

Calvin C. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Didn’t have any trouble with accuracy or service of equipment.

Bruce B. le

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Improve your entry way through the area. It is confusing not only to your customers, but to any other drivers that are passing through to Super Saver. You need Lane Striping if you intend to clutter the front of the business the way you have. It is really a Fu_ked up mess in my opinion. Otherwise, everything else was fine including the friendliness and help I received and the way you check things in and out. Hope to see you again when you have things organized out front a little better.

Steven L. le

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Le client n'a pas laissé de commentaire.

DANIEL L. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.

Scott F. le

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Le client n'a pas laissé de commentaire.

Donald R. le

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Great service and a very clean facility.

Lori S. le

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I have already recommended. My brother came up to check out the storage. Everyone here treated me like I was there number one customer. EVERYONE! They made sure I was comfortable with the truck I was renting and made sure everything went smooth. I was very impressed with this whole place. It was very very clean and I could tell the employees take pride working for Uhaul.

Louie W. le

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Le client n'a pas laissé de commentaire.

Duane S. le

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Le client n'a pas laissé de commentaire.

Cynthia P. le

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Le client n'a pas laissé de commentaire.

Eric G. le

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Please make sure the cab is clean and the windshield on the inside is wiped down properly. Lots of finger print marks on the inside windshield and the floor had dirt all over it.

Bruce S. le

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Le client n'a pas laissé de commentaire.

kenneth K. le

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Let them know where the fuel gauge is!

Bryan T. le

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Everything was excellent

Todd D. le

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Le client n'a pas laissé de commentaire.

Benjamin R. le

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Le client n'a pas laissé de commentaire.

Candance R. le

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Excellent store manager!!??

Ortensia M. le

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Le client n'a pas laissé de commentaire.

Allison P. le

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Great staff, and clean storage units

Travis F. le

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Really great facility and super friendly staff.

Robert R. le

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Thank you! Remack’s

Allison P. le

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Great customer service!!

Bryon H. le

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Very friendly, good experience.

Cathy M. le

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The staff is friendly and helpful. The only issue I have is pulling up to the loading door. It always has cones or cleaning supplies in the way which I have to move. Unit is clean and great, love it.

Allen G. le

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They are new to this business, and still learning. But they were pleasant, helpful, professional and quickly worked through any issues.

emily d. le

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Facility is brand new and super clean. Employees were friendly and helpful. Glad we chose this facility vs any other!

Richard W. le

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The staff was very helpful!

Richard W. le

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Staff was very helpful!

Robyn T. le

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Jim is a great Manager to run the Stonybrook Facility. Make sure you keep him!

Maria R. le

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I was greeted and helped by Angel, she was AMAZING!!! Her customer service skills, proactivity, friendliness, and knowledge makes me want to be permanently a UHAUL customer. Thank you!