Le client n'a pas laissé de commentaire.David P.
Customer Reviews for U-Haul Moving & Storage of Millard Stonybrook
Pour nous contacter
Omaha, NE 68137
(across the street from HY-VEE)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Someone put a padlock on my box and it was not mine.Jared S.
Have rented from here several times before, Always a good experience.Mark H.
The staff is always so quick, kind and helpful. I will not be going to another UHaul location.CHRISTOPHER J.
The entire process worked like clockwork!!Lynda T.
Returned the trailer 1 day early, but did not get credit for that day. Called and they eventually gave us the credit. Great customer service at the store.DOUGLAS P.
Le client n'a pas laissé de commentaire.JOEONA H.
The Virginia UBOX experience was awful. There were problems with delivering it and picking it up.molly M.
Le client n'a pas laissé de commentaire.Robin W. | Premières impressions
Le client n'a pas laissé de commentaire.Kyle W.
Le client n'a pas laissé de commentaire.BRENDA P.
Quick friendly service at both pick-up and drop-off.Greg R.
Clean truck, flexible, very helpful and respectful. Will use againKARI D.
Le client n'a pas laissé de commentaire.JACOB D.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.GREGORY R.
Le client n'a pas laissé de commentaire.Bill R.
Wonderful customer service, friendly staff.Taylor N.
Le client n'a pas laissé de commentaire.LI C. | Premières impressions
Le client n'a pas laissé de commentaire.JERRY B.
Le client n'a pas laissé de commentaire.BRUCE B.
Le client n'a pas laissé de commentaire.JEFFREY B.
Le client n'a pas laissé de commentaire.Jay E.
Le client n'a pas laissé de commentaire.Jonas D. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer B.
The padlock that came with truck was old and didn't latch easy.. used my ownNick D.
Have the reserved truck available at the right location. Don't make customers travel 45miles to get their truck and only give them a 50 $credit when it costs them extra has and time and extra 95 $for movers that are reservedCurtis C.
Really easy, friendly, hooked up the trailer for me.Steven C.
Very friendly and helpful staff, I've rented equipment many times from them, always a pleasure.Cal H.
Truck was ready and worked without issues.DANIEL JOSEPH G.
Le client n'a pas laissé de commentaire.kurt r. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL A.
Le client n'a pas laissé de commentaire.Abigail R. | Expérience générale
Everything went very smooth. I'd do it again for sure!Lynda T.
The door lock rivet assembly on the trailer door fell off of the door, seemed to be metal fitigue.Bruce S.
Le client n'a pas laissé de commentaire.David R.
These guys were fantastic. Forgot my own keys in the truck when I dropped it off and they immediately called me.Bradley N.
Nothing!!LAUREE L B.
Staff very friendly, and knowledgeableSHERRIE G.
Everything went very smoothly with fast and friendly help.Cal H.
Pickup was smooth and timely. Return was just as easy. Charges were exactly what I was expecting. Made for an easy move.KAREN B.
Le client n'a pas laissé de commentaire.GERI C.
Le client n'a pas laissé de commentaire.Andrew O.
Jeff and Mark did an excellent job of making the move in process efficient and convenient. 5 stars!jared s. | Premières impressions
It was all good.raymon S.
I was not satisfied with my return to this facility. Some of the employees were helpful, others were not. We called ahead to ensure someone would be present for drop off of additional supplies as we were running tight on time, but the place was locked up tight, premature to the advertised and stated closing time. Not cool! I had to make a second trip back and was late for work as a result, the following day. I got far more response from the customer support service 800 #, following my dilemma. I have rented many U-Haul trucks and supplies over the years. This was my worse expereince. Not all bad. Things were made right. But definitely inconvenient! There are better locations in Omaha, NE, with far more helpful employees. I would have chosen a different drop off location, if I could have.SCOTT G.
Le client n'a pas laissé de commentaire.Jake C.
Loved using Uhaul so much better than the other storage place we used. Couldn't be happier with the place.Cathy M. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID M.
The pickup process was seamless. The drop off was however horrible and created a lot of wasted time. The email stated return to Millard Ave so we went there and couldn't get the app to work to tell us whether we were in the right location. I told Corey the app says the drop off is Stoneybrook. So we drove up there, I had to troubleshoot the app and finally got it to work. Overall drop off time 45 minutes. That was a joke!! There was someone at Millard Ave who told us just drop the key in the drop door and it will be fine. WE DIDN'T do that bc we didn't think that was the right process and would be charged extra.COREY P.
Le client n'a pas laissé de commentaire.DOUGLAS ALLEN D.
This facility is BEAUTIFUL, extremely clean and the staff is so helpful. I will definitely be recommending it to friends and familyTHERESA F. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.ASHISH P.
The remote check in process was lengthy. Thought some of the items could have been some prior to arrival.Brenda M.
The employees were very helpful and polite. The equipment worked. I would recommend this UHaul location.colleen B.
I asked for a dolly and I got home and there was not one in there so I had to drive all the way back and get one using nearly 20 miles already I will not be using this company againMATTHEW P.
Great service and helpful staffKENNETH G.
Le client n'a pas laissé de commentaire.JEFFREY L.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Bob D.
They are kind and friendly! Very helpful by assisting installing my hitch. Gave me confidence to drive on my trip with the auto transport. Never drive a trailer before! But I did great!renee S.
Le client n'a pas laissé de commentaire.JACOB N. | Expérience générale
Everything went smoothly. Friendly service.Cal H.
Le client n'a pas laissé de commentaire.Gary N.
Le client n'a pas laissé de commentaire.John S.
They did a Great job!LArry G.
Simple and very quick drop-off.GREGORY A S.
I had trouble with the online pickup. It kept telling me I was not at the correct location and I had to go in to have the entire process started over. The staff was very helpful and did it very quickly and I was on the road in no time. Dropping off the truck the staff was very nice and even met me at the door. Super easy!BARBARA J C.
Used the online pickup process for a rental of a van for a few hours. Overall I appreciated the option, though it would be nice if you eliminated some of the repetitious up-selling screen since I already went through all that when I booked online. Also, it would be nice if the vehicle was parked closer to the key pickup box, since we had to go back and forth twice to complete all the steps in the pickup process. Otherwise, the van was very clean and worked perfectly. Je referais appel à lui.Laura P.
Le client n'a pas laissé de commentaire.NICHOLAS W.
I could have picked up on Saturday when I wanted, but equipment returned was not completely checked in on Saturday. Reservation agent not location was to blame. Should have contacted rental location or suggest I contact them directly to verify availability.RANDALL B.
It was a but confusing where to go and we had go wait longer than we should have in order to have help with equipment returnMelissa W.
It is excellent already thanksSALEEM A.
Le client n'a pas laissé de commentaire.James Z. | Premières impressions
Service was great overall and the vehicle appeared clean. Only notable area for improvement was that the vehicle smelled like it had been smoked in for some time. Although it was clean, it wasn't pleasant to ride in. I was lucky the weather was nice and I could roll the window down.Christopher C.
Le client n'a pas laissé de commentaire.James Z.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.Brian M.
None, that I can think of.CLEO R.
Le client n'a pas laissé de commentaire.Tina S. | Expérience générale
I was called and told the day before my reservation that there would not be a truck at my reservation location and that I'd have to drive 35 miles away to get the truck. I was promised I would not be charged for those 35 miles yet I was. Also I had to pay out of my own pocket for the gas used to drive those extra 35 miles. Because of the extended drive to get the U-Haul I had reserved the people that I hired to fill that truck sat around for an hour waiting for me to get the truck back. At 50 $per person for 3 people for that first hour. Your company cost me 150 $from that alone. I will never use U-Haul again.KATRINA S.
Le client n'a pas laissé de commentaire.ROBERT B.
The calculation of miles was incorrect in my original quote and it looks like I was just quoted from one pick up location to the drop off location without any leeway for in between actually picking up my items and dropping off my items.ANDREWPATRICK G.
Le client n'a pas laissé de commentaire.tiffany H.
Le client n'a pas laissé de commentaire.ROB R.
Le client n'a pas laissé de commentaire.CRISTINA P.
The staff was wonderful so friendly and full of info. I will use again for my next moveDONNA I.
Le client n'a pas laissé de commentaire.Paul R.
The young man at the front desk was professional and did an excellent job explaining expectations. Was grateful he explained I could have the truck longer than two hours. Needed it at least four. No extra charge, other than miles. Will definitely use this location again.MICHELLE H.
Your app would not let me upload a pic of the milage. It was stuck in a loop. After about 7 attempts, I called and sat on hold for 10 minutes. While on hold, I tried it through the website and it worked.BRIAN J.
Great job significantly improved over last rental thank youERIE S.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Christopher T.
Le client n'a pas laissé de commentaire.Tajai G.
This Cargo Van Ran A Little Rough. But It Aloud Me To Get Things Done. This Is The 3rd Van Rental Within A Couple Of Weeks. I Noticed The Message â€œChange Oil Soonâ€ On Every Rental. (Just Made Me Slightly Uneasy That Every Vehicle Displays That Message.) Everything Else Was Fine. Thanks.-RickRICK B W.
Le client n'a pas laissé de commentaire.MARY B.
I requested a dolly days prior to my move and it was also mentioned to me at check in. I assumed it would be in the truck since the boy was aware of it. It was not. Upon returning to drop off the truck, I informed him that it was not provided. He said he would remove it from my bill but I was charged anyway.LAURA S.
I made a reservation for a particular size of trailer and storage unit, but both were unavailable.Tyler M. | Premières impressions
Very helpful detaching the trailer, very friendlyLinda H.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.ERIC R.
Le client n'a pas laissé de commentaire.RAMON E.
I cannot think of anything.SCOTT P.
Le client n'a pas laissé de commentaire.Junyi Z.
The boy behind the counter was very helpful and answered all my questions very easily. 10/10 would rent again. Thank you for your service.ALEXANDER W.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.andrew b. | Expérience générale
i needed a U-Haul at the last minute. I booked online, showed up and the process to get the U-Haul inside the store and in the parking lot was quick and very simple with help to hook and unhook the U-Haul from my Suburban. Very appreciative of the promptness and efficiency.SHELLY A.
The van operated perfectly no issues and the people behind the counter were great.GEORGE N.
I rented a pickup and estimated 25 miles of use. I only drove 16 miles, filled the gas to where it should have been. I was Charged extra money for gas. I have a picture of when I got the truck and when it was dropped off to prove your data is incorrect. I would appreciate to be refunded for the additional mileage and the gas charge. Mileage out was 4782 and your sheet says 4770. The gas was at 1/4 tank and not 3/8 of a tank. Return it with 4798 and just over 1/4 of a tank. I shouldn't have to correct your information. I should be able to trust that your company is not going to rip me off and hope I don't notice.ANGELA R.
Le client n'a pas laissé de commentaire.STEVEN S. | Expérience générale
Le client n'a pas laissé de commentaire.RACHELLE S. | Premières impressions
The young lady who helped me at the Millard Stonybrook location was wonderful. She was extremely patient with all my questions, showed me our unit, and explained everything in great detail. She was helpful, patient, and kind. On a related note, the facility is clean and well cared for.Phil C. | Premières impressions
It was a great storage facility with easy access. The employees that I dealt with were very helpful and friendly. If I have a need for a storage facility again, you would be at the top of my list.RODNEY B. | Expérience générale
Le client n'a pas laissé de commentaire.Julie A. | Premières impressions
Super, easy, clean and efficient service.Tina W. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony R. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey D. | Online Move In
Very helpful staff, great layout options for storage, convenient, very reasonably priced. Love the ability to unload insideTamara L. | Premières impressions
I was supposed to use the 135th and Millard avenue location but was sent to your location because the 135th location did not have a storage unit and couldn't find my reservation. The person at your location found my reservation immediately and was able to help me out which I very much appreciated.RODNEY B. | Premières impressions
Le client n'a pas laissé de commentaire.Mark H. | Online Move In
Le client n'a pas laissé de commentaire.JENNY M. | Premières impressions
Le client n'a pas laissé de commentaire.Charles J. | Online Move In
Enjoyed my experience with this facility and staff. ThanksGREGORY D. | Expérience générale
Can’t really rate much yet, have not moved anything in yetBeth H. | Premières impressions
Le client n'a pas laissé de commentaire.vikki k. | Expérience générale
Very kind answered all questionsBROOKE A. | Online Move In
Le client n'a pas laissé de commentaire.James M. | Premières impressions
My unit was not ready for move in. I had to go to the front desk to get lock and card.Shannon H. | Online Move In
Le client n'a pas laissé de commentaire.Vaughn K. | Premières impressions
Le client n'a pas laissé de commentaire.Christina H. | Expérience générale
Very easy to work with even from a distance.John M. | Expérience générale
Le client n'a pas laissé de commentaire.NATALIE R. | Premières impressions
It was easy to get started and was in and out in less than 10 minutes getting my storage unit. The staff showed me how to access everything and pleased with how clean, easy and convenient everything was.austin b. | Premières impressions
Le client n'a pas laissé de commentaire.Steven C. | Expérience générale
Le client n'a pas laissé de commentaire.JAquita M. | Expérience générale
convenient automatic door access. plenty of carts available. ample inside parking yesterday as others were using facility.Steven C. | Premières impressions
Very clean units. Staff very friendly and accommodating.Jon M. | Premières impressions
The young lady (Danielle) who checked me in was very pleasant and professional.Kelvin B. | Premières impressions
Really great facility and super friendly staff.Travis F. | Premières impressions
The staff is friendly and helpful. The only issue I have is pulling up to the loading door. It always has cones or cleaning supplies in the way which I have to move. Unit is clean and great, love it.Cathy M. | Premières impressions
They are new to this business, and still learning. But they were pleasant, helpful, professional and quickly worked through any issues.Allen G. | Premières impressions
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
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