I was not satisfied with my return to this facility. Some of the employees were helpful, others were not. We called ahead to ensure someone would be present for drop off of additional supplies as we were running tight on time, but the place was locked up tight, premature to the advertised and stated closing time. Not cool! I had to make a second trip back and was late for work as a result, the following day. I got far more response from the customer support service 800 #, following my dilemma. I have rented many U-Haul trucks and supplies over the years. This was my worse expereince. Not all bad. Things were made right. But definitely inconvenient! There are better locations in Omaha, NE, with far more helpful employees. I would have chosen a different drop off location, if I could have.SCOTT G.
Customer Reviews for U-Haul Moving & Storage of Millard Stonybrook
Pour nous contacter
Omaha, NE 68137
(across the street from HY-VEE)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jake C.
Loved using Uhaul so much better than the other storage place we used. Couldn't be happier with the place.Cathy M. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID M.
The pickup process was seamless. The drop off was however horrible and created a lot of wasted time. The email stated return to Millard Ave so we went there and couldn't get the app to work to tell us whether we were in the right location. I told Corey the app says the drop off is Stoneybrook. So we drove up there, I had to troubleshoot the app and finally got it to work. Overall drop off time 45 minutes. That was a joke!! There was someone at Millard Ave who told us just drop the key in the drop door and it will be fine. WE DIDN'T do that bc we didn't think that was the right process and would be charged extra.COREY P.
Le client n'a pas laissé de commentaire.DOUGLAS ALLEN D.
This facility is BEAUTIFUL, extremely clean and the staff is so helpful. I will definitely be recommending it to friends and familyTHERESA F. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID P.
Le client n'a pas laissé de commentaire.ASHISH P.
The remote check in process was lengthy. Thought some of the items could have been some prior to arrival.Brenda M.
The employees were very helpful and polite. The equipment worked. I would recommend this UHaul location.colleen B.
I asked for a dolly and I got home and there was not one in there so I had to drive all the way back and get one using nearly 20 miles already I will not be using this company againMATTHEW P.
Great service and helpful staffKENNETH G.
Le client n'a pas laissé de commentaire.JEFFREY L.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Bob D.
They are kind and friendly! Very helpful by assisting installing my hitch. Gave me confidence to drive on my trip with the auto transport. Never drive a trailer before! But I did great!renee S.
Le client n'a pas laissé de commentaire.JACOB N. | Expérience générale
Everything went smoothly. Friendly service.Cal H.
Le client n'a pas laissé de commentaire.Gary N.
Le client n'a pas laissé de commentaire.John S.
They did a Great job!LArry G.
Simple and very quick drop-off.GREGORY A S.
I had trouble with the online pickup. It kept telling me I was not at the correct location and I had to go in to have the entire process started over. The staff was very helpful and did it very quickly and I was on the road in no time. Dropping off the truck the staff was very nice and even met me at the door. Super easy!BARBARA J C.
Used the online pickup process for a rental of a van for a few hours. Overall I appreciated the option, though it would be nice if you eliminated some of the repetitious up-selling screen since I already went through all that when I booked online. Also, it would be nice if the vehicle was parked closer to the key pickup box, since we had to go back and forth twice to complete all the steps in the pickup process. Otherwise, the van was very clean and worked perfectly. Je referais appel à lui.Laura P.
Le client n'a pas laissé de commentaire.NICHOLAS W.
I could have picked up on Saturday when I wanted, but equipment returned was not completely checked in on Saturday. Reservation agent not location was to blame. Should have contacted rental location or suggest I contact them directly to verify availability.RANDALL B.
It was a but confusing where to go and we had go wait longer than we should have in order to have help with equipment returnMelissa W.
It is excellent already thanksSALEEM A.
Le client n'a pas laissé de commentaire.James Z. | Premières impressions
Service was great overall and the vehicle appeared clean. Only notable area for improvement was that the vehicle smelled like it had been smoked in for some time. Although it was clean, it wasn't pleasant to ride in. I was lucky the weather was nice and I could roll the window down.Christopher C.
Le client n'a pas laissé de commentaire.James Z.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.Brian M.
None, that I can think of.CLEO R.
Le client n'a pas laissé de commentaire.Tina S. | Expérience générale
I was called and told the day before my reservation that there would not be a truck at my reservation location and that I'd have to drive 35 miles away to get the truck. I was promised I would not be charged for those 35 miles yet I was. Also I had to pay out of my own pocket for the gas used to drive those extra 35 miles. Because of the extended drive to get the U-Haul I had reserved the people that I hired to fill that truck sat around for an hour waiting for me to get the truck back. At 50 $per person for 3 people for that first hour. Your company cost me 150 $from that alone. I will never use U-Haul again.KATRINA S.
Le client n'a pas laissé de commentaire.ROBERT B.
The calculation of miles was incorrect in my original quote and it looks like I was just quoted from one pick up location to the drop off location without any leeway for in between actually picking up my items and dropping off my items.ANDREWPATRICK G.
Le client n'a pas laissé de commentaire.tiffany H.
Le client n'a pas laissé de commentaire.ROB R.
Le client n'a pas laissé de commentaire.CRISTINA P.
The staff was wonderful so friendly and full of info. I will use again for my next moveDONNA I.
Le client n'a pas laissé de commentaire.Paul R.
The young man at the front desk was professional and did an excellent job explaining expectations. Was grateful he explained I could have the truck longer than two hours. Needed it at least four. No extra charge, other than miles. Will definitely use this location again.MICHELLE H.
Your app would not let me upload a pic of the milage. It was stuck in a loop. After about 7 attempts, I called and sat on hold for 10 minutes. While on hold, I tried it through the website and it worked.BRIAN J.
Great job significantly improved over last rental thank youERIE S.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Christopher T.
Le client n'a pas laissé de commentaire.Tajai G.
This Cargo Van Ran A Little Rough. But It Aloud Me To Get Things Done. This Is The 3rd Van Rental Within A Couple Of Weeks. I Noticed The Message â€œChange Oil Soonâ€ On Every Rental. (Just Made Me Slightly Uneasy That Every Vehicle Displays That Message.) Everything Else Was Fine. Thanks.-RickRICK B W.
Le client n'a pas laissé de commentaire.MARY B.
I requested a dolly days prior to my move and it was also mentioned to me at check in. I assumed it would be in the truck since the boy was aware of it. It was not. Upon returning to drop off the truck, I informed him that it was not provided. He said he would remove it from my bill but I was charged anyway.LAURA S.
I made a reservation for a particular size of trailer and storage unit, but both were unavailable.Tyler M. | Premières impressions
Very helpful detaching the trailer, very friendlyLinda H.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.ERIC R.
Le client n'a pas laissé de commentaire.RAMON E.
I cannot think of anything.SCOTT P.
Le client n'a pas laissé de commentaire.Junyi Z.
The boy behind the counter was very helpful and answered all my questions very easily. 10/10 would rent again. Thank you for your service.ALEXANDER W.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.andrew b. | Expérience générale
i needed a U-Haul at the last minute. I booked online, showed up and the process to get the U-Haul inside the store and in the parking lot was quick and very simple with help to hook and unhook the U-Haul from my Suburban. Very appreciative of the promptness and efficiency.SHELLY A.
The van operated perfectly no issues and the people behind the counter were great.GEORGE N.
I rented a pickup and estimated 25 miles of use. I only drove 16 miles, filled the gas to where it should have been. I was Charged extra money for gas. I have a picture of when I got the truck and when it was dropped off to prove your data is incorrect. I would appreciate to be refunded for the additional mileage and the gas charge. Mileage out was 4782 and your sheet says 4770. The gas was at 1/4 tank and not 3/8 of a tank. Return it with 4798 and just over 1/4 of a tank. I shouldn't have to correct your information. I should be able to trust that your company is not going to rip me off and hope I don't notice.ANGELA R.
The truck smelled like pee. So we drove with the windows down the entire time.Jacob W.
Vehicle was hard to drive. Steering very lose and brakes need checkedLINDA W.
Would never recommend U-Haul to anyone due to issues with last rentalBRYAN H.
everything was greatRichard W.
Online reservation was top notchJames L.
Le client n'a pas laissé de commentaire.AARON C.
Le client n'a pas laissé de commentaire.STEVEN S. | Expérience générale
I would appreciate better communication overall. While in the end, the box did arrive on the last possible day guaranteed, we were told it would be late. Because of that, t arrangements with the movers were delayed this caused our box to actually be delivered late to my daughter. While I am good with the quality of work, I am disappointed with the communication.Brian B.
Le client n'a pas laissé de commentaire.RACHELLE S. | Premières impressions
Le client n'a pas laissé de commentaire.CORAL W.
Le client n'a pas laissé de commentaire.Jennifer D.
Staff was very friendly, professional, and eagerly answered questions.Antonio A.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.RACHELLE S.
No one available to check inWilliam T.
Got a little wet unhooking the trailer but you can't tent the entire lot. Would go here again next time.Daniel H.
Le client n'a pas laissé de commentaire.DONALD T.
Thank you for your help.WILLIAM F.
Le client n'a pas laissé de commentaire.DOUGLAS A.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Brian C.
I rented a truck at a nearby location a couple months earlier. This site was much cleaner and the staff was much more eager to make the process easier and much more professional. Jacob was pleasant and professional.Dan W.
Friendly and fast!JAMES D S.
The young lady who helped me at the Millard Stonybrook location was wonderful. She was extremely patient with all my questions, showed me our unit, and explained everything in great detail. She was helpful, patient, and kind. On a related note, the facility is clean and well cared for.Phil C. | Premières impressions
Le client n'a pas laissé de commentaire.William T.
Very pleased.Brett C.
Guys running the place were awesome, friendly and fast.adam C.
We used the mobile app to return our truck at 8:00 a.m. in the morning. It was cumbersome, confusing and irritating! Thank goodness my son-in-law was with me, I would have never been able to finish the process.CLAUDIA W.
Everything was great with the location, customer service & the condition of the truck. My only issue was the cost per mile. 55 $to drive 55 miles is a little steep especially since I also had to pay the 20 $to rent it. Guess I should be grateful that you actually had a truck to rent since a lot of places don't have anything.LYNNE W.
Le client n'a pas laissé de commentaire.LORISSA H.
It was a great storage facility with easy access. The employees that I dealt with were very helpful and friendly. If I have a need for a storage facility again, you would be at the top of my list.RODNEY B. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.Michael T.
I ordered a dolly with our rental truck. The person that finalized the rental said that they dolly was in the truck, I got to Lincoln and the dolly wasn't in the truck. Yes, I should've checked but it was on the order and the person said it was in there. The did take a whole 10 $off but the dolly would've helped tremendously. I also declined coverage but was charged for it and didn't notice until later. Overall, their attention to detail is why I wouldn't recommend them.Kelly G.
Le client n'a pas laissé de commentaire.Hayward D.
I didn't catch his name but the fella at the counter was incredibly. Great customer service! If you have his name attached ana know Who he is - please give him a bonus! Kind, soft and well spoken. He cared to make sure we had everything we needed and all information. He was just great.Tom Y.
Since my reservation (time and location) was changed and I was informed by email (that I didn't read before I went to the original place at the original time), I was told I would receive "some money back". That's not happened yet. I probably won't use UHaul again because if you confirm my reservation days in advance, it shouldn't change on the day and to 2 hours later! That messed up my entire day's plans.Tisa M.
Le client n'a pas laissé de commentaire.Jeff H.
Le client n'a pas laissé de commentaire.COREY L.
Le client n'a pas laissé de commentaire.Julie A. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT R.
Super, easy, clean and efficient service.Tina W. | Expérience générale
Le client n'a pas laissé de commentaire.Kathryn R.
Staff inside and outside very courteous and professional. Thank you. You guys took the stress of moving and made it easier.ROBERT R.
Everything was greatclayton W.
The gentleman that set me up was awesome. Made everything easy a d great.Brian A.
Great service, very courteous staff!JEFFREY G.
Le client n'a pas laissé de commentaire.Anthony R. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey D. | Online Move In
Very helpful staff, great layout options for storage, convenient, very reasonably priced. Love the ability to unload insideTamara L. | Premières impressions
I was supposed to use the 135th and Millard avenue location but was sent to your location because the 135th location did not have a storage unit and couldn't find my reservation. The person at your location found my reservation immediately and was able to help me out which I very much appreciated.RODNEY B. | Premières impressions
Le client n'a pas laissé de commentaire.Mark H. | Online Move In
Le client n'a pas laissé de commentaire.JENNY M. | Premières impressions
Le client n'a pas laissé de commentaire.Charles J. | Online Move In
Enjoyed my experience with this facility and staff. ThanksGREGORY D. | Expérience générale
Can’t really rate much yet, have not moved anything in yetBeth H. | Premières impressions
Le client n'a pas laissé de commentaire.vikki k. | Expérience générale
Very kind answered all questionsBROOKE A. | Online Move In
Le client n'a pas laissé de commentaire.James M. | Premières impressions
My unit was not ready for move in. I had to go to the front desk to get lock and card.Shannon H. | Online Move In
Le client n'a pas laissé de commentaire.Vaughn K. | Premières impressions
Le client n'a pas laissé de commentaire.Christina H. | Expérience générale
Very easy to work with even from a distance.John M. | Expérience générale
Le client n'a pas laissé de commentaire.NATALIE R. | Premières impressions
It was easy to get started and was in and out in less than 10 minutes getting my storage unit. The staff showed me how to access everything and pleased with how clean, easy and convenient everything was.austin b. | Premières impressions
Le client n'a pas laissé de commentaire.Steven C. | Expérience générale
Le client n'a pas laissé de commentaire.JAquita M. | Expérience générale
Le client n'a pas laissé de commentaire.Eric H. | Expérience générale
This is a great storage facility. I would have loved to continue renting but I had a previous unit at another facility that was closer to my current location so I combined the 2 our of convenience. The staff was friendly and always helpful.Dawn H. | Expérience générale
Le client n'a pas laissé de commentaire.Howard W. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew W. | Expérience générale
Switched storage units to a new company that is 45 $less than yours for the same size and features. Its 6 blocks away so the same area. They also offer free first month and free moving truck. Consider lowering prices to get more businessKAREENA T. | Expérience générale
The young man that checked me was really nice and friendly, he even helped me unload an item from the truck and didn't hesitate when I asked him if he could help me. I'm not sure if he realizes how much I appreciated that, I was almost done and was running out of steam.Dawn H. | Premières impressions
Le client n'a pas laissé de commentaire.Chris W. | Expérience générale
Great building, friendly staff.Paul S. | Premières impressions
convenient automatic door access. plenty of carts available. ample inside parking yesterday as others were using facility.Steven C. | Premières impressions
Le client n'a pas laissé de commentaire.Paul K. | Expérience générale
Thank you very much for making my storage experience as good as it can get.Kendan G. | Expérience générale
MANAGER,WAS SUPER HELPFUL,NICE GUY,VERY PROFESSIONAL,AWESOME PERSON,DEAN BARNESDean B. | Expérience générale
Le client n'a pas laissé de commentaire.Maria S. | Expérience générale
Le client n'a pas laissé de commentaire.Collin B. | Premières impressions
Was disappointed that the space I was told was available was in fact already occupied and we didn't find that out until we got to the storage. Also, I felt as though other matters were more important than finishing my checking process - he was more concerned about helping another employee who was on the phone with a customer looking for mattress covers- he then got side tracked talking to a different employee about something out back. I was tired and hot and just wanted to move my stuff inMaria S. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew W. | Premières impressions
I was given great instructions, shown where my lockers were, my truck rental was in great shape, the lockers were spotless.Jason M. | Premières impressions
Le client n'a pas laissé de commentaire.Eric H. | Premières impressions
Very clean units. Staff very friendly and accommodating.Jon M. | Premières impressions
Danielle, the girl working at this location was extremely nice, helpful and personable.John R. | Premières impressions
The young lady (Danielle) who checked me in was very pleasant and professional.Kelvin B. | Premières impressions
Really great facility and super friendly staff.Travis F. | Premières impressions
The staff is friendly and helpful. The only issue I have is pulling up to the loading door. It always has cones or cleaning supplies in the way which I have to move. Unit is clean and great, love it.Cathy M. | Premières impressions
They are new to this business, and still learning. But they were pleasant, helpful, professional and quickly worked through any issues.Allen G. | Premières impressions
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