Customer Reviews for U-Haul Moving & Storage of Millard Stonybrook

1158 évaluations

5808 S 144th St   Omaha, NE 68137
(across the street from HY-VEE)

(402) 596-9771

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(402) 596-9771

5808 S 144th St
Omaha, NE 68137
(across the street from HY-VEE)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Super, easy, clean and efficient service.

Tina W.  |  Expérience générale 
Évaluation :
5

Staff inside and outside very courteous and professional. Thank you. You guys took the stress of moving and made it easier.

ROBERT R. 
Évaluation :
5

Everything was great

clayton W. 
Évaluation :
5

The gentleman that set me up was awesome. Made everything easy a d great.

Brian A. 
Évaluation :
5

Great service, very courteous staff!

JEFFREY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R.  |  Expérience générale 
Évaluation :
1

I had a mechanical issue in the evening after I had unloaded the truck. I used the online roadside assistance, but received no response at all. I called the roadside assistance number, but was left on hold for 30 minutes with no response. So I called this drop-off location, spoke with Zack. It was 6:30 pm, so my last chance to speak with a human about my situation. He said he couldn't help me and to call roadside assistance. I told him I used both the online and phone to contact roadside without any response. He said he couldn't do anything from his desk. I suggested he call me an Uber. The temperature was 97 with a heat index above 100. He said he would not. I let him know that he was my only chance from your company at helping me. He said he would not do anything for me. I asked him how he would feel if he were in my shoes. He said he would try to fix the truck, but that I'm not anything like him, obviously, because I hadn't done that already. I let him know that he was worthless to me at that point and hung up. That is my experience with U-Haul. I don't see why I would ever associate with your company again, and I will tell this story to anyone who I know needs to rent a moving truck.

DANIEL D. 
Évaluation :
5

Nothing, everything was perfect

Ramon E. 
Évaluation :
3

I have used U-Haul many times in my life and this was the most unhelpful location I have been to. The gal hooked up the car trailer and took off. I had to hunt them down to ask a question.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winsley D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

will J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dale B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H. 
Évaluation :
4

They were fine. A little dismissive, but they were very busy. Customer service oriented associates would be nice.

MEG B. 
Évaluation :
5

Picked up our u-box at this location - rented a truck and had the u-box on a trailer. The staff was super friendly and helpful. No suggestions for improvement - they really rocked it!

amy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOHAMMED TAYSEER Z. 
Évaluation :
5

Great Experience! Truck was well maintained and worked flawlessly. Everyone I interacted with... EVERYONE was friendly, professional, and helpful. I am very happy with my experience and I will definitely comeback as well as recommend this location to my friends.

Scott P. 
Évaluation :
5

Online service is fantastic!

Kirsten K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron W. 
Évaluation :
5

nothing noted

LEE C. 
Évaluation :
5

Know about the pick-up location in advance.

Esther S. 
Évaluation :
5

Great Location! However, it's the U-haul system that needs work. Had a confirmed truck nearby and MOVING DAY they call to say the nearest one is now 45 minutes away. Plus they charged for the extra truck mileage despite promising to the contrary. NOT using U-haul again!

Greg B. 
Évaluation :
5

Everything went smooth with our transaction. It was a hard time for us with a death in the family. Service help was amazing

Debby A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Braden L. 
Évaluation :
5

Very helpful and got me and out and on my way. The young lady was knowledgeable and helpful.

JAMES T. 
Évaluation :
5

Everyone is always helpful and friendly at this location. Will definitely use them again if needed.

KIMBERLY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERWIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anup Dharia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO H. 
Évaluation :
4

Morgan who is in charge of the UBox rentals is awesome! She went above and beyond to make sure we were accommodated! We will recommend Ubox rentals to friends and family.

CODY R. 
Évaluation :
4

All good

Santosh Kumar G. 
Évaluation :
2

Some guy calls because we are a day late, actually planning to let them know when I got off work and was very rude and threatening towards my minor sibling. The truck broke down on us loaded, this location was of NO help at all getting in contact with roadside assistance after I had stayed on hold the first time for over an hour and told that they could not find my rental. I then called roadside to get the truck switched out and was on hold for another 2 and a half hours with never getting in touch with anyone. So the following day, this same guy calls and screams at my husband and proceeds to tell him that we were lying about the breakdown and there was nothing wrong with the truck, that we were lying and there was nothing wrong with the truck and we would be charged for excess cleaning, etc

KRISTINA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Friendly and prompt staff, large selection, highly recommended and will use again.

MATTHEW R. 
Évaluation :
5

Always impressed with this location and the personnel!

KATHLEEN R K. 
Évaluation :
5

I honestly don't know. Tonight I received an additional charge of 113 $wo any warning or explanation. The truck was returned on time, I was told I had 24 hours but returned it around 2200 hours and followed the instructions given. It was fueled and all the equipment was with it. What gives?

Jennifer S. 
Évaluation :
5

I was unaware pictures of the vehicle were needed/ action on my phone was needed until i had already dropped off the vehicle via the dropbox and arrived back home.

Joshua R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob R. 
Évaluation :
5

The 20 $fee for returning after hours is complete BS. Your employees have to inspect, clean and check in the vehicle regardless of the return time. So essentially I'm paying the employee twice for just doing his job and nothing more. # Hidden Fee

Michael S. 
Évaluation :
5

Brakes worked but were very loud.

LOUIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray G. 
Évaluation :
4

The staff was quick and accurate in their assistance when I rented the trailer

STEVEN P. 
Évaluation :
5

We have rented at this location a number of times and always find service to be excellent!

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARD P. 
Évaluation :
5

Very efficient. Absolutely no problems returning the truck.

David G. 
Évaluation :
4

The only problem I had was that I was on hold for over 45 minutes on Thursday when I called to extend the contract by one more day. When someone finally did answer, it was not an employee at the location instead it was a call center staff and when I asked if it would be possible to use the truck until 6npm without being charged for an additional day I was told it had to be returned by 3 pm. I have 3 storage units through your company and rented a truck for three days and you couldn't give me 2 hours free? Wow! Think it is time to look for another storage facility!

Barb F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jetta K. 
Évaluation :
5

This is another really nice place! I love uhaul!

MARY A. 
Évaluation :
5

Great communication.

Derrick A. 
Évaluation :
5

Morgan was incredible to work with throughout our 3 month moving process!! Can't say enough about the amazing job she did to make our move easier and a positive experience--thanks again Morgan!!

laura G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin K. 
Évaluation :
4

The gal who delivered and picked up the u-boxes was VERY helpful and accommodating and she made up for the staff who answered the phone and said they couldn't help me - she fixed it all and I would have not been able to move properly without her help!

Becki K. 
Évaluation :
5

Great customer service & friendly staff thanks for the great experience!!

Sierra P. 
Évaluation :
5

If there will be a substitution to a larger truck (I was given a 26' instead of 20' due to availability) it would be good to be notified beforehand if possible. No huge deal, just would have liked to know before I showed up to the store.

Zachary S. 
Évaluation :
2

The truck had a 1 inch gap on drivers side window. We had to duct tape a tshirt to prevent wind coming in. Also had to duct tape plastic under front bumper. Bad truck to drive over 1000 miles

Andrew D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Very helpful staff, great layout options for storage, convenient, very reasonably priced. Love the ability to unload inside

Tamara L.  |  Premières impressions 
Évaluation :
5

I was supposed to use the 135th and Millard avenue location but was sent to your location because the 135th location did not have a storage unit and couldn't find my reservation. The person at your location found my reservation immediately and was able to help me out which I very much appreciated.

RODNEY B.  |  Premières impressions 
Évaluation :
5

Excellent

DENNIS D. 
Évaluation :
5

This location was excellent. However, I was supposed to drop off and store my items at the 135th and Millard avenue location but the person their couldn't find my reservation and had no storage unit do he sent me to the stoneyBrook location who immediately found my reservation and was able to help me out. I would not recommend the 135th and Millard avenue location.

RODNEY B. 
Évaluation :
3

Trailer was dirty Cable to lift door was broken wouldn't let the door back down all then way, had to temporarily fix it so I could Get back, I changed my pick up time on line and it changed how long i was going to keep it and got grilled about they had it rented after I brought it back at a tile I didn't plan on They also twisted the safety chains so they don't drag but that affects the ability to back the trailer into a tight spot I was told it was what they are trained to do Huge difference in employees after the “pandemic “

ROBERT D. 
Évaluation :
5

Super easy experience.

JESSICA K. 
Évaluation :
5

I thought everything was great! Clean, friendly, professional. This location had everything someone looking to move might need - straps, locks for the Uhaul doors, moving boxes, packing supplies, etc. I enjoyed this location!

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
3

I booked a truck in Elkhorn NE but got switched to this location and it was very inconvenient.

TERESA C V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David I. 
Évaluation :
5

Very organized and quick! This was the smoothest part of the move. Thank you to Jeff and his people!

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE L R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris W. 
Évaluation :
5

Can't think of anything. Everything was totally acceptable.

connie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS JAMES N. 
Évaluation :
5

The help was great

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Make sure to greet customers as they enter. If you're with another customer, let the new entry know you'll be right with them.

Debra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS R. 
Évaluation :
1

You guys literally have a bunch of idiots that work there. Terrible customer service and just plain lazy. The girl that checked me out yesterday was an absolute b**ch. Hire better people. Your customers deserve more. I will not be back.

ADAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNY M.  |  Premières impressions 
Évaluation :
3

The trailer I reserved online was not there when we went out to the lot. The trailer I ordered would have been better for the project I was doing. The workers there were very pleasant to deal with and refunded a portion of my money as I took a less costing trailer. Overall the Uhaul site should have informed me of its unavailability, but the workers on site were very nice and made right what they could.

Jerad H. 
Évaluation :
5

Always great and friendly service.

Jeffrey M. 
Évaluation :
5

No improvements needed

Michael A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles J.  |  Online Move In 
Évaluation :
4

Enjoyed my experience with this facility and staff. Thanks

GREGORY D.  |  Expérience générale 
Évaluation :
4

Can’t really rate much yet, have not moved anything in yet

Beth H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vikki k.  |  Expérience générale 
Évaluation :
5

Very kind answered all questions

BROOKE A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Premières impressions 
Évaluation :
4

My unit was not ready for move in. I had to go to the front desk to get lock and card.

Shannon H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaughn K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina H.  |  Expérience générale 
Évaluation :
5

Very easy to work with even from a distance.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE R.  |  Premières impressions 
Évaluation :
5

It was easy to get started and was in and out in less than 10 minutes getting my storage unit. The staff showed me how to access everything and pleased with how clean, easy and convenient everything was.

austin b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAquita M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H.  |  Expérience générale 
Évaluation :
5

This is a great storage facility. I would have loved to continue renting but I had a previous unit at another facility that was closer to my current location so I combined the 2 our of convenience. The staff was friendly and always helpful.

Dawn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W.  |  Expérience générale 
Évaluation :
3

Switched storage units to a new company that is 45 $less than yours for the same size and features. Its 6 blocks away so the same area. They also offer free first month and free moving truck. Consider lowering prices to get more business

KAREENA T.  |  Expérience générale 
Évaluation :
5

The young man that checked me was really nice and friendly, he even helped me unload an item from the truck and didn't hesitate when I asked him if he could help me. I'm not sure if he realizes how much I appreciated that, I was almost done and was running out of steam.

Dawn H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W.  |  Expérience générale 
Évaluation :
5

Great building, friendly staff.

Paul S.  |  Premières impressions 
Évaluation :
5

convenient automatic door access. plenty of carts available. ample inside parking yesterday as others were using facility.

Steven C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K.  |  Expérience générale 
Évaluation :
5

Thank you very much for making my storage experience as good as it can get.

Kendan G.  |  Expérience générale 
Évaluation :
5

MANAGER,WAS SUPER HELPFUL,NICE GUY,VERY PROFESSIONAL,AWESOME PERSON,DEAN BARNES

Dean B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin B.  |  Premières impressions 
Évaluation :
4

Was disappointed that the space I was told was available was in fact already occupied and we didn't find that out until we got to the storage. Also, I felt as though other matters were more important than finishing my checking process - he was more concerned about helping another employee who was on the phone with a customer looking for mattress covers- he then got side tracked talking to a different employee about something out back. I was tired and hot and just wanted to move my stuff in

Maria S.  |  Premières impressions 
Évaluation :
5

I will tell everyone I know of the great experience and staff you have at the Stonybrook facility !

paul h.  |  Expérience générale 
Évaluation :
5

The workers behind the counter made this experience outstanding. Sharp, attentive, and fast. This was my second experience here - no need to look anywhere else.

Vicky M.  |  Expérience générale 
Évaluation :
5

Jeffrey the manager, Andrew one of his helpers and a woman, whose name I did not get, were all very efficient, knowledgeable, and eager to help. Really good experience and I'm sure I will use this U-Haul facility again.

Vicky M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler W.  |  Expérience générale 
Évaluation :
5

I wish I knew the names of all the people involved, but the manager and the two front desk women at the Stony Brook U-Haul have been outstanding. Helpful, considerate and very easy to work with. I will need another storage facility this late summer, and I will definitely use the U-Haul facility at Stony Brook in Omaha again

Vicky M.  |  Expérience générale 
Évaluation :
5

I was given great instructions, shown where my lockers were, my truck rental was in great shape, the lockers were spotless.

Jason M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B.  |  Expérience générale 
Évaluation :
5

Jerry was so helpful and kind. We showed up with a nail in our tire and he coordinated to have it resolved right away. I definitely recommend.

Bonnie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H.  |  Premières impressions 
Évaluation :
5

Very clean units. Staff very friendly and accommodating.

Jon M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan G.  |  Expérience générale 
Évaluation :
5

Correction to Previous Review: I was mistaken in previously stating that 24 Hour Access was not available at this location. It is for an very reasonable monthly fee. I have always experienced exceptional and professional customer service, equipment rental, and moving supplies at this location. Great staff and the management has always been helpful and available to address any concerns, questions, or modifications when needed and their time and efforts are greatly appreciated.

Samuel H.  |  Expérience générale 
Évaluation :
5

Danielle, the girl working at this location was extremely nice, helpful and personable.

John R.  |  Premières impressions 
Évaluation :
5

The only thing that didn't go well, was when the clerk demonstrated how to disarm the alarm I assumed that is was disarmed, however, when I opened the unit the alarm went off.

Christopher S.  |  Premières impressions 
Évaluation :
5

This location would benefit from having 24 hour access to units.

Samuel H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O.  |  Expérience générale 
Évaluation :
5

I feel bad because I dont remember her name But the lady yesterday who helped us out was super friendly and welcoming!! Super sweet gal.

Tatyana T.  |  Premières impressions 
Évaluation :
1

I didn't sign a contract for a storage unite... why am I receiving this? I will never recommend uhaul to anyone ever again... pensky here I come!

Matthew F.  |  Expérience générale 
Évaluation :
5

Secured, indoor storage at a great rate! Love the first month free promotion!

morgan h.  |  Premières impressions 
Évaluation :
4

The young lady (Danielle) who checked me in was very pleasant and professional.

Kelvin B.  |  Premières impressions 
Évaluation :
1

Old man with a grey beard is very disrespectful and rude. I was there twice and each time I seen his yell at customers. If He was my employee I would of fired him. His wife seems nice but he has to go

Oscar D.  |  Expérience générale 
Évaluation :
5

Great staff, and clean storage units

Allison P.  |  Expérience générale 
Évaluation :
5

Really great facility and super friendly staff.

Travis F.  |  Premières impressions 
Évaluation :
5

Thank you! Remack’s

Robert R.  |  Premières impressions 
Évaluation :
5

Great customer service!!

Allison P.  |  Premières impressions 
Évaluation :
5

Very friendly, good experience.

Bryon H.  |  Premières impressions 
Évaluation :
4

The staff is friendly and helpful. The only issue I have is pulling up to the loading door. It always has cones or cleaning supplies in the way which I have to move. Unit is clean and great, love it.

Cathy M.  |  Premières impressions 
Évaluation :
5

They are new to this business, and still learning. But they were pleasant, helpful, professional and quickly worked through any issues.

Allen G.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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