Customer Reviews for U-Haul Moving & Storage of Moncton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Moncton

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natasha B.
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Very friendly service. Thank you. Only improvement I would note is that I left a fold up table in the truck and it would have been nice to receive a phone call to let me know. I only realized days later. However, I was able to pick up my table once I did realize. Other than that, everything was great!

Kevin Joseph H.
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Customer did not leave a comment.

Pauline B.
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Customer did not leave a comment.

Nicole J.
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Customer did not leave a comment.

Emilie M.
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The truck was very clean and I didn't have to worry about picking up the keys. The worker made sure to give us the keys after she cleaned them and made sure that we could finish the online pick up (in case it did not work).

Austin B.
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It was great!! Thank you !

Charles C.
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I had a great experience! Covid-19 is currently a serious issue and I felt more comfortable knowing your store had taken measures to control the spread. Megan was friendly and helpful. I felt she was very knowledgeable about your services and the safety measures that were in place. I found the app a little hard to use but the costumer service I recieved made my experience great. Thanks

Robert S.
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I asked twice at the counter for a truck from 24th until 27th. Second time I had to ask her said it didn't matter as Grand Falls location wouldn't be open anyway. I thought he had changed it but didnt. My wife drove back to have it changed and we thought we were good, however Eric at the Grand Falls location called me on 26th about 3:30 looking for truck. I'm not impressed with main street Moncton location.

Robert S.
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I had to go in and call too many times as the dates wouldn't get entered correctly. It was frustrating. I also was told if I brought truck back early I would get a credit, that didn't happen. I brought it back with 36 hours early and was charged full amount.

JIM L.
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The truck pulls to the right ,right mirror is rusted solid and cant be adjusted, (miner ) , Over all you have EXCELLENT young people working there ,polite,decent and curteis The young man I dealt with couldn't be more helpful ! All the Best to you @ Main street Moncton NB.. Thank you so very much>>Jim #88155958...

Mike T.
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Friendly service,fair price. Thank you

douglas B.
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Fantastic staff! Great experience..

TERRY R.
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Customer did not leave a comment.

seddik E.
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Customer did not leave a comment.

Timothy T.
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Very go oh d service from the young lady.

kevin L.
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Customer did not leave a comment.

KAREN B.
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Customer did not leave a comment.

joey M.
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When you give the price on the phone, please include the insurance. It is misguiding to give the price excluding it and gives false hope of a low price.

Mike B.
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Customer did not leave a comment.

Richard D.
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Customer did not leave a comment.

Marcel L.
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The attendant at the rental location was small but mighty in her customer service and friendliness. Great attitude and customer focused. The trailer worked out great for our needs that day. All in all, a great experience.

Troy M.
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Customer did not leave a comment.

Richardgordon W.
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Customer did not leave a comment.

gerard M.
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I always use U-Haul, I have even installed your hitches on 4 or 5 vehicles. You guys rock. Keep up the good work!

SIDDHARTH P.
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No comments for improvement Everything was good See you at next time

Rick A.
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Customer did not leave a comment.

Allison J.
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Wait time was reasonable to pick up vehicle. Liked the self return option and would definitely do that again in the future. Staff was knowledgable and helpful.

Iris I.
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I thought the attendant at the time of pick-up was friendly and courteous. It was a good experience. And the person checking in on Monday morning (Feb. 24, 2020) was excellent, smart and helpful. She realized that we made efforts to advise of the return of the vehicle on Sunday evening. I always use the UHaul Main St. location and will continue to do so in the future. Thank you

Michel L.
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Customer did not leave a comment.

Michel L.
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Really nice employee at this location

Svetlana L.
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Customer did not leave a comment.

KATIE Y. | Overall Experience |
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Excellent service. It took extra effort to arrange what I had to do. All the staff were incredibly helpful - going above and beyond would be an understatement. I was very impressed. Thanks everyone!

Kelsey L.
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The man working when we dropped off the uHaul was very friendly and a pleasure to talk to. He seemed professional and fun.

sabrina M.
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I had declined the 15$ insurance and he charged me for it anyways so I called and I was told he would call back to refund it but they never called

luis R.
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Truck clean inside, Outside will be nice if they washed

Stuart F.
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Customer did not leave a comment.

MEGHAN C.
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Equipment is well maintained and staff goes above and beyond every time!

Justin G.
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Customer did not leave a comment.

Charla H.
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Customer did not leave a comment.

Felicia F.
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Customer did not leave a comment.

jason C.
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The unit was given to me full of snow and needed scraping

cyndie L.
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Customer did not leave a comment.

Jennielee W.
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Rented a truck on 11/28/19. Had the unit back in plenty of time and topped up the fuel. Uhaul took $168.47 from my debit before I left their yard with the truck. I have been waiting since November 29, 2019 for them to refund the overpayment they took. They keep saying the check was mailed. Here we are January 8, 2020 and I still have not received my refund!!! Not cheap rates when I have to go through all this! Good luck everyone!

Charla H.
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Customer did not leave a comment.

tammy B.
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Excellent customer service!

Eric W.
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It would be beneficial to go around the truck with the customer before they leave so that we can verify the condition

Dennis G.
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Great and friendly staff

Mariama D.
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Customer did not leave a comment.

Jennifer H.
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The clerk who served us was super friendly and helped hook up our trailer. She was quick and very personable and we really appreciated the assistance.

Ron L.
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Customer did not leave a comment.

Aleksandr N.
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Customer did not leave a comment.

cory R.
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Very friendly and accommodating.

Benoit B.
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Customer did not leave a comment.

BEN N.
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All good

Valerie C.
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Customer did not leave a comment.

Calvin M.
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Phillip D.
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Andrew B.
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Service Agent couldn't have been more helpful, same guy check in and out, he made everything super easy. With the dozens of rentals with U-Haul over the last 6 years, fully satisfied this time,, well done!!

sansra S.
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I had a great experience,everyone.was nice and friendly and very helpful.thank you for your excellent service.??

brian W.
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Customer did not leave a comment.

Kathleen J.
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Equipment should be ready at pickup time. windshield was covered in ice and there was no scraper in the vehicle. I was charged by the km and also had to fill the gas tank. This appears to be paying double.

Conrad C.
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The open trailers are rated as 6' x 12' inside, is not said, is that the opening at the back is only 57" wide. Luckily I noticed before driving 20 hours to pick up the load. Trailer was unusable and stayed in the driveway for 3 days before I had time to bring it back. $120 completely wasted.

Alex S.
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Have gas in the truck

Jorge Alberto R.
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Customer did not leave a comment.

Lyle S.
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Customer did not leave a comment.

Lyle S.
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Customer did not leave a comment.

Ronald M.
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I arrived late. After hours. There was an issue with me using my phone to sign into the van. Meghan Cole offered excellent service and helped me outside of regular business hours to make sure I got the van. I was very impressed and was not expecting such great customer service.

Elizabeth M.
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Customer did not leave a comment.

Natalie D.
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Everything was excellent!

Allan D.
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Customer did not leave a comment.

Pierre C.
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Customer did not leave a comment.

Stephen Fisher W.
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Staff is always very friendly and focused on service. Keep it up.

LINDA C.
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my reservation was booked for UHaul on Mountain rd, Moncton for sunday november 24, once arrived there, I had no reservation. They had transfered me to the one on Main st without letting me know, but had a note on my file saying they had spoken to me. The clerk at the Main st store was kind and gave me a little discount. 2nd time I book with UHaul and I get the run around with my reservation, not impress.. it is sad that the clerk at the desk has to deal with all our complaints

Nicholas L.
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The employee working was extremely helpful, pleasant, and professional. That being said, the wait time in store was excessive and would easily be fixed if properly staffed.

Paul B.
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Great pleasant charming knowledgeable staff at location calmed me down from the anxiousness of the move and made me feel welcomed

patti H.
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Smooth and efficient transition to drop off.

Troy C.
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Customer did not leave a comment.

Jody B.
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Excellent customer service, went out of their way to accommodate us....very very pleased. Exceptional experience...staff was friendly knowledgable and a great example of what youd expect....

Lonnie R.
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Customer did not leave a comment.

Jeffrey Allan G.
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sliding rear cargo door in poor repair . unable to close

Andre D.
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No comments .. exenlent customer service

Sebastien D.
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The ceiling in the truck leaked and our sectional couch got all wet.

Philippe C.
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Customer did not leave a comment.

Jeana R.
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Customer did not leave a comment.

LEWIS B.
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It was quick and the staff was very polite and accomodating

Nicholas C.
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Great customer service, really friendly

Christopher G.
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Customer did not leave a comment.

GEORGINA T.
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Customer did not leave a comment.

Robert F.
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Very good-natured staff, and polite with a "testy" client ahead of me.

Angela M.
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Excellent customer service!

EVELNY S.
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The staff were all very knowledgeable regarding the procedures, rental agreement, and products. I was impressed with all the people I dealt with. Great Service!!

Philippe C.
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very good service

Remi L.
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Customer did not leave a comment.

James M.
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Great people to deal with, easy return procedure.

Alex O.
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Customer did not leave a comment.

Antonio A.
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Excellent Service

AL R.
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The location and staff are amazing. The booking and f*** ups with Penobsquis and traffic office and emails telling me my reservation was reverted back to Penobsquis and the system not knowing the store hours or knowing if they have functioning trailers as I was booked at a second location with a broken trailer and the Bullshit who kept re-routing me amd changing the reservations every 20 minutes. That neess fixing.

jeff G.
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easy pick up and return allowed for an easy transporting of materials

Adel C.
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Although the pick up representative was not responsible for this problem I was unhappy that the price quoted did not actually include the gas. I had asked twice on the phone when reserving the truck whether gas was included and both representatives said yes. At pick up I was told no it was not included.

Jason B.
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Customer did not leave a comment.

bradley w. | Overall Experience |
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Great service! Thank you!

michel Y.
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Customer did not leave a comment.

bradley w. | First Impressions |
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Execellent service provided in Moncton. I am very happy!

Jason S. | First Impressions |
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The agent was extremely helpful and showed me what was available for storage units. The whole process was done in under 10 minutes. She was extremely helpful, pleasant, knowledgeable and cheerful.

Marie-france l. | First Impressions |
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The staff made all the difference thanks

DON C. | Overall Experience |
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All round good experience with a special thank you for the excellent customer service provided.

Brett G. | First Impressions |
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Great customer service.

Nicole L. | First Impressions |
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Excellent service by extremely friendly staff. Would recommend Uhaul to anyone !!! Keep up the great work! !!

Nicole L. | Overall Experience |
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Excellent and friendly staff.

No reviews have been submitted for this location.

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