Customer Reviews for U-Haul Moving & Storage of Moncton

3 970 évaluations

1795 Main St   Moncton, NB E1E1H4
(@ Verdun)

(506) 857-8923

Heures d'ouverture de l'établissement

  • Lun au mer : 7h am à 5h pm
  • Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(506) 857-8923

1795 Main St
Moncton, NB E1E1H4
(@ Verdun)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 7h am à 5h pm
  • Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helen C. 
Évaluation :
4

I did find the interior floor inside the truck to be very slippery & I slipped several times. Perhaps a rubber mat system would be helpful & safer.

ANGELA LESLIE A R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERT N M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J LUC ADELARD T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN THOMAS E. 
Évaluation :
4

Everything was great

J NORMAND RAYMON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALAHEDDINE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINE THIERRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN KIM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
3

Service at the front desk was friendly and efficient, well spoken

Natacha V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM C S. 
Évaluation :
5

Everything was perfect. I was very satisfied. Thank you team U-Hall.

KARL HEINZ D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mackenzie R.  |  Expérience générale 
Évaluation :
4

Ensure mask compliance in any public area. If you have customers waiting for a hitch install, and those customers must wait in the "break room", then all employees should wear masks in that area as well, until the customer has left the break room.

VICKI L S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN SCOTT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REID BENNETT D. 
Évaluation :
5

Megan is awesome. Very customer oriented. Takes her time with every customer. Megan goes above and beyond to keep her customers happy. Highly recommend this location.

CODY LEE G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BERNARD L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BERNARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN F W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J JEAN GUY G. 
Évaluation :
5

Mountian Road location is bad service , no commitments , book equibements few weeks before pick up date , when you go , not available , sorry !!!!! never go there again . Main street , friendly , helpful and worth it

AHMED MOHAMED AB A. 
Évaluation :
5

Nothing, it was absolutely wonderful dealing with these guys!

ERIKA HELOISE F. 
Évaluation :
5

The Wiper blades needed changing : they smeared the rain rather than wipe it off the windshield . Your rental rates are misleading ! When you add all the other different charges, especially the 0,89$ per kilometer, the final bill is "quite" steeper than expected.

Pierre M. 
Évaluation :
1

Staff was great, but that's it. When I got there the computers were down, I had no appointment and the wiring kit wasn't there. My appt for my hitch was at 10 and the wiring was at 11 but I wasn't in their system. Now I have to wait for another appt if or when the wiring comes in and spend another 2 hours driving to come back. Last time i go to Uhaul.

David S. 
Évaluation :
5

Left wheel was wobbly and one marker light out

JOSEPH GEORGIE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bradon B. 
Évaluation :
1

Make sure the truck is cleaned and the. Person working doesnt just throw. The doley on the back of the truck. Its wasnt secured also i called and was told one price and when i got there it was something completely different i was. Completely miss informed also still havent recieved any of my deposit back

KEVIN CHRISTOPHE L. 
Évaluation :
5

The front desk was friendly and helpful! Cheers for him!

Paulo Henrique D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINO VINCENZO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA CLAIR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD KHEIR HUSS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT ALBERT THO B. 
Évaluation :
3

We ordered a 15 foot truck and it switched us after the fact to a 20 foot truck.

Luc M B. 
Évaluation :
3

When I picked up the truck it was rated as a full tank of gas. The attendant and myself both confirmed that it was less than a full tank of gas. No adjustment was made to my invoice to reflect that fact. I returned the vehicle with a full tank of gas.

GARY S H S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Jerardo R. 
Évaluation :
4

Customer service rep was great , friendly and helpful

J GILLES B. 
Évaluation :
1

Clean the vehicle. There was plastic cutlery, empty bottles, remains of pot in the cup holders, smell of pot (in a non smoking vehicle) sand on the floor of the bed of the van, crumbs and hairs on the seat upholstery. NO sanitization had been done. Very dissatisfied and disappointed. I have rented hundreds of vehicles in my life, and by far this is the worst. Plus, i had asked for the Mountain Road location for pick up and was given the main street location, which delayed my trip by a half hour as i had to travel to the other location. And was not allowed to drop off at preferred location. The "miles remaining" fuel gauge was totally off. The back up camera in the retro mirror worked only intermittently. The air sanitizer hung from the mirror was nauseating and combined with the smell of pot...well full bath and wash all clothes when i got home. This rental was a disaster.

Deborah A R. 
Évaluation :
1

Worst customer service i ever had I called in afternoon manager told me to pick up truck anytime , I said I'll use the 24/7 kiosk she said it's a crap system best to come before 5 pm . But come at 4:45 cause I'm not waiting for anyone , I go at 4:15 I said I'll take it back in 2 at 445 she said no you next to wait outside In the rain if you want it till 445 . I said my reservation is till 445 and that when I'm taking she instructed that if I complain to anyone at Uhaul it's all coming back to her cause she's the boss , she also said that if it's late she's going to charge me 200$ witch she a did now and she could charge whatever she wants cause she's the boss . I will never go to that store again

DENIS N R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND P R. 
Évaluation :
5

Put a wipes or a sanitizer in you vehicles as well

AWAIS A. 
Évaluation :
5

It's not the location's fault but the Uhaul mobile pick up and drop off is a pain in the ass. So much information and takes forever in your app. I'm just going to go in to the store. Its way shorter and less hassle.

Dianne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYAMARIE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

suzanne N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOS ALPHONSE NOE C. 
Évaluation :
2

Have the vehicle that was rented available. I had a stressful drive with a larger truck, and was told the price would be better, and it wasn't. Also ask to get a call back, nothing yet....very disappointed experience.

Carole D. 
Évaluation :
5

All staff interaction was fabulous from the contact centre to the wrong uhaul location I went to. They were all pleasant and helpful.

SHAUNA A C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUKE DANIEL RONA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALINE EMILIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

geoffroy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS J F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REID BENNETT D. 
Évaluation :
3

The staff are always great. Never enough of them, so waiting to pick up or drop off is always an issue. Two of us in the line tried the 24/7 app that didn't work, so a 15 min wait.

Declan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD JOSEPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA ANN P. 
Évaluation :
5

Rien

LINDA L N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATHIEU MICHEL H. 
Évaluation :
5

Staff was very friendly and helpful, would recommend this location in a heartbeat !!

WAYNE C. 
Évaluation :
5

Great service

Kent E. 
Évaluation :
5

nothing

Richard L. 
Évaluation :
3

Not sure if the issue was with the this location or with U-Haul call center. But, I received an email confirming my appointment date and time. I took time off from work, only to get there, and to be told that they didn't have any installers present. I called twice and exchanged 3 or 4 emails the following week, as this was on a Friday. It took them 1 week and a half to sort this out and re-schedule. Very poor customer service

Raoul L. 
Évaluation :
5

Great customer service, staff was very helpful and very friendly.

Timothy John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIE L MARIE G. 
Évaluation :
5

I would have liked to contact the location directly. I had questions that only someone on site would know and all the phone numbers directed me to a call center. The clerk was very nice when we arrived, I just wished I could have spoken to him directly ahead of time.

Colin Peter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCOIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET ANNE C. 
Évaluation :
2

Dont change appointement 30 min prior and if the appointement was in the morning, try to have it done befor lunch, not close to the closing.

Judith G. 
Évaluation :
5

The person who helped me should receive a raise - he truly went above and beyond and should teach customer service to other organization. Thank you for making a stressful time, pleasant.

Alisa-Leah N. 
Évaluation :
4

The truck should have been thoroughly cleaned due to the current. pandemic. It was not cleaned and dog hair was everywhere.

Austin M. 
Évaluation :
5

Originally scheduled a pick up in Summerside PEI. Called the Monday before pick up date to check on arrangements, Told they would have no trailers available. Had me call Halifax which found me a trailer in Moncton NB. If I had waited until the day before pick up for a confirmation and found out there were no trailers available, my whole trip from New Hampshire to pick up household goods would have been ruined,

JAMES B. 
Évaluation :
2

I received confirmation that a 5x8 covered trailer was et to pick up Wednesday morning September 1 for 7:30 am. I even stopped in to location in person to confirm it was available Sunday afternoon August 29th and attendant said yes it will be available. When I arrived sept 1 morning the 5x8 was not there and the 4x8 was the only one available. This forced me to load a box spring mattress on my truck bed as it would fit in the smaller trailer. Would have fit in the 5x8 as the head clearance was perfect to fit double box spring mattress upright. Trailer had to b swept out as it had wood chips inside also. Not the best first time experience renting.

JOHN DAVID C. 
Évaluation :
3

Have more product available on PEI. We had to spend over 200 $to pickup a trailer in Moncton, NB.

WILLIS S. 
Évaluation :
4

Great spot, mobile process was easy. Only complaint is I have not had a receipt emailed to me yet. Thanks Tony

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAIN GUY OMAR D. 
Évaluation :
5

No issues, staff very friendly!!

SCOTT CHARLES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL RAYMOND H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE ANDREA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER ROBE W. 
Évaluation :
5

There was nothing to improve, the only thing if the gentleman had help it would increase the flow. I was there at 430 didn't leave till 5 due to a lot of customers, I think if he had help that would've been helpful to him.

Patrick B. 
Évaluation :
4

Had reserved a 10 foot van a month in advance and 3 days prior to rental day they had put me in a 15 foot truck. I called the day before the rental to inquire why I couldn't have what I reserved when their were 10 footers I the lot. They told me they were reserved for someone else. I arrived the morning of rental day and there were 2 ten footers in the lot. I asked the worker if I could have the ten footer as I requested she had at first said no but I told her I'd have it back in less than 12 hours eventhough my reservation was for 2 days. She then let me have my 10 footer. I really wanted to drop it off in the city I was moving my son to for university but your prices are way too expensive.

Peter Douglas T. 
Évaluation :
5

For the pressure the staff were working under ( Vehicle Shortage ) They were friendly and patient. Although the truck showed abuse it was clean and worked well .

STEVEN R S. 
Évaluation :
5

Great service friendly staff....overall.fast and easy experience with a nice riding unit..

KRISTEN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH M N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN D S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt G. 
Évaluation :
5

Excellent customer service

SALLY DAWN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLOS S. 
Évaluation :
5

I wish the pickup location would be closer. The mileage I paid was essentially to pickup and return the vehicle.

Michel Joseph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc D. 
Évaluation :
5

The rep. was courteous, friendly, of great assistance. You have a great employee there!

Victorin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan Tyler T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmond R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY A M. 
Évaluation :
4

Super friendly, knowledgable staff

LESLIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEX S. 
Évaluation :
5

The man who helped me check in ( I'm sorry I don't remember the name) was super friendly and patient in answering all my questions. The same happened when I dropped it off. The same guy was there and a lovely lady who made returned the vehicle super easy. Big thank you to both of them for making my move easy and stress free. You have wonderful employees and I will be recommending this location to all friends and family.

CRYSTAL LYNN A. 
Évaluation :
5

Easy to use, and very friendly and helpful staff!

Mackenzie R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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