The staff is helpful but having to wait 15 or more minutes in line because there is only 1 employee kinda sucks.CHRISTOPHER MICH T. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Monroe
Pour nous contacter
Monroe, MI 48162
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Robert M.
Thank you for renting to me I really appreciate itjoseph D.
My reservation I requested for 3 pm was changed to 4 by them. The truck had many dents and dings that weren't marked off, so we showed them prior to our leaving to get them marked. The truck ran like a charm. No problems with the equipment, and it was very clean.Lorna K.
The trailer we rented had a left blinker out but that was the only 6x12 they had so we were good with it. I tried checking it back in on the site and I thought it was good but they still charged me that extra $20 which I didn't like.Debbie C.
Le client n'a pas laissé de commentaire.Francis F.
Guy that helped me out was very helpful and made the process easy. Great personality.CLAY DEAN B.
All of the above plus Tammy and her staff were very friendly and helpful.CARLA B. | Expérience générale
Seems short staffed. Signs say to wait in the vehicle for returns but you would be waiting a long time. I did the 24/7 Return and it seemed to work fine.Paul F.
Le client n'a pas laissé de commentaire.Donald H.
Very efficientROBERT V.
The whole process was smooth and staff very polite. Merci.kate L.
Le client n'a pas laissé de commentaire.PETER O.
Excellent customer service!Brent H.
Very uncomfortable with a unit a few down strange man working out of his unit and wondering staff went to check the unit but never handled the situationanna r. | Premières impressions
Le client n'a pas laissé de commentaire.Annpatrice G.
Le client n'a pas laissé de commentaire.Kevin W.
They are always understaffed. Good people there who need some help.Chris G.
First off they held money (110,9$) on a canceled unit for just under 4 weeks after numerous calls. It wasn't resolved until I went into the location.. another deposit on the unit I emptied and notified the attendant on September 5th(Labor day) wasn't apparently closed on their records til the 9th. I called to see where my deposit was on the 14th and they told me the money was released but now here we are the 21st and the 119,95$ is still not in my account. I am not a happy man and I do want my money.. please call me I want this resolved yesterday.. my name is Jacob Burger the unit number was C173.. I don't want to waste my time taking this further. My number is 734 799 6zero 1 onejacob B. | Expérience générale
Le client n'a pas laissé de commentaire.Perry J.
Tammy was a gem she had a truck ready for me on a hours notice and was friendly.heather V.
Inform customers that if they are dropong off a vehicle after hours they must follow the directions on the sign BEFORE putting the keys in the night drop box. We had a mess. My husband dropped the keys and I was on the website and we weren't aware you had to take pictures and such in order to return the vehicle after hours. We were not happy.Zachary S.
Staff was wonderful. Friendly and efficient.Tobi N.
The employee who waited on meJohn B.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Gregory D.
Le client n'a pas laissé de commentaire.Jason S.
The attendants at the store were very professional and helpful.Gary P.
I had reserved 12 furniture pads in advance. When I arrived to pick up my equipment they only had 2 available. The solutions that they offered were 1) go to another location to get them or 2) buy some from them. The other isssue is that the cargo trailer leaked water while driving thru rain allowing my furniture to get wet.Allen M.
Le client n'a pas laissé de commentaire.Bill N. | Expérience générale
Have trailers in Las Vegas and not an hour away. With well over 50 locations in the valley that is unacceptable. And then to not even offer me a discount for having to drive so far away the 1st time I called, then only offering a measly 50 off. Definitely wished there had been alternatives for us because we would have went with them. The pick up and drop off location personal were very nice. The outside of the trailer was not clean at all and mud all over it. The inside had a gasoline smell to it.dave M.
I made reservations online then I called the store to change the time because I had made a mistake. I changed the time to 5pm and was never told that they quit taking checkouts at 4:45 so when I got there at 4:50 and I wasn't able to pick it up until the next morning at 7:00 am. So my trip was delayed an hour and a half. If I would have been told this I would have been there earlier.Gerald T.
Le client n'a pas laissé de commentaire.Rich L.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.Scottie Y.
Staff was unwilling to let me pay by the means I wanted. I asked to use a different card than was used for the reservation and she claim she is unable to do that. I know this is a lie since I've done this many times at other locations. I was also charged an additional 15 miles on my bill.Edward R.
Le client n'a pas laissé de commentaire.james d. | Expérience générale
The only thing we didn't like was being forced to rent it for 3 days only needed it for 24 hrsSCOTT V.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Tadd M.
If only the temperature was cooler! 80 and humid is not ideal for a 70 yr young guy🏴â€â˜ ï¸â˜ ï¸🌴🦅TOM T.
Le client n'a pas laissé de commentaire.Ronald N.
The older lady that works there is extremely rude to people. The storage lift gate was in need of serious repairs.Thomas H. | Expérience générale
Rates became high. I had an end unit, the outside wall was rusted out at the bottom. All my belongings inside were covered in dirt, spiders, their webs and other debris. They put a mouse/rat trap inside my unit.Mary B. | Expérience générale
Le client n'a pas laissé de commentaire.JENNIFER P. | Expérience générale
Staff was very professional, knowledgeable and polite. No complaints what so ever!Kim F.
Le client n'a pas laissé de commentaire.Jacob M. | Premières impressions
They were greatAmy R.
Professional, friendly and quick and easy drop off. Couldn't have been a better experience!David A.
Le client n'a pas laissé de commentaire.Amanda M.
Le client n'a pas laissé de commentaire.carol A.
Not sure, everything was great !GREGORY H.
Le client n'a pas laissé de commentaire.Kris P.
Le client n'a pas laissé de commentaire.Rob J.
Le client n'a pas laissé de commentaire.Charles B. | Premières impressions
Le client n'a pas laissé de commentaire.Mia K.
Le client n'a pas laissé de commentaire.alicia M.
Contact Centre is a disaster to deal with- never would i book through them again. I honestly should be getting a full refund on how bad it was. Thankful for the lady that helped us at pick up.. Contact Centre need a lot more training. Mangers there need more people skills, Because of that I would not recommend.MICHELLE M.
Dropped off trailer and it wasn't checked in yet over an hour later. Had to call in to get it checked in.Brian M.
Tammy was fabulous! I had thought that I had until 8pm to pick up my reserved vehicle. She kindly called me at 6:30 to remind me of my pick up and stated that that location closed at 8pm and highly suggested I pick up as soon as I could. Tammy was a delight even while dealing with an irate customer over the phone. I would not have been so nice to that customer. I had no issues. I was, however, given a vehicle with no gas in it. But, Tammy compensated me for that. I return the vehicle half full and Tammy again stunned me and compensated me further. Tammy knows her shit and was an absolute delight to work with. Thanks Tammy! Go enjoy that new grandbaby! -Dianadiana S.
Friendliness would be nice.Deborah R.
Everyone was great. In and out quickly.Dakota R.
Le client n'a pas laissé de commentaire.barb W.
Le client n'a pas laissé de commentaire.Steven T.
Le client n'a pas laissé de commentaire.Cindy B.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.REBECCA M.
The location opened at 7:00 am and I stood around for 15 minutes waiting for someone to come to the counter. The manager (blonde female) was not helpful or friendly when I had questions at checkout. She grunted at me a couple of times instead of answering my questions. If I didn't need the vehicle for a family emergency due to a natural disaster needing to move things, I would have walked out and demanded a refund.Rita G.
Le client n'a pas laissé de commentaire.Brandon M.
Le client n'a pas laissé de commentaire.jacob P.
Such a great experience. Amazing team!Jessica M.
Worst, customer service I've ever had the lady that help me was the rudest person I've ever met in any business I would never recommend this particular location that aside the rental was good, but the employee I dealt with should be firedPaul Z.
Le client n'a pas laissé de commentaire.David S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Mark S.
The Service itself was poor at best the lady named raylen working at the front desk is 0 help to anything in that place she refuses to leave and help other people outside when returning vehicles. I have never had such a terrible experience in any store, shop, or anything place like that.Rachel H.
Le client n'a pas laissé de commentaire.Gary R.
Le client n'a pas laissé de commentaire.Kayla S.
Have a truck available. I reserved on Monday, the pick up location was changed on Thursday, went to pick up truck on Saturday and no truck available. Called u-haul, was reserved for Sunday at a location over 25 miles from us. Got there and 15' we had reserved wasn't available. Luckily the manager was able to get us into a 10', it took us 3 trips, all the cars full and still have to go back on Monday to get, hopefully one or two more car fulls. I will not be using u-haul again or recommending them to anyone. Very disappointed. Not to mention at least a 30 minute wait everytime I called and the callback was 4-6 hours later.CYNTHIA E.
Fraud, you say one price on line. But it ended up much more. I'll still with home depot for my rentals for now on. Manager was a raging lunatic.linda G.
Le client n'a pas laissé de commentaire.GUSTAVE W.
Just keep smiling as you are doing!Samuel S.
Saturday am is a busy rental time, I would bet. My recommendation would be to have more staff available to process customers. Other than that â€¦. It was functional. Thanks. PaulPaul L.
Le client n'a pas laissé de commentaire.Tonya K.
Ride of the truck was extrememly rough. Could feel the rear of the truck bounce with every little bump in the road. Would suggest that the rear suspension of the truck was very poor, whether by design or wearing out.John D.
They general manager has some of the worst customer service skills over ever seen and another girl in there just walked away when I said I needed a receipt but the new older guy very helpfulNathan B.
So different from Knoxville ..good job monroealicia M.
Very helpful and knowledgeable staff. The GM is very nice, and extremely funny! Highly recommend this location.Josephine L.
Le client n'a pas laissé de commentaire.Julie L.
Dealt with the owner herself all I can say is AWESOMENESSrandfy V.
Very helpful and knowledgeable.David J.
Manager was on vacation, assistant manager was incredibly helpful, turned what I thought was going to be a difficult day into a very pleasant day. I truly appreciated all that she did for me.Jerry L.
It was quick and easy, everything was all set and we didn't even have to go inside the store to check out.RichardScott H.
Improve your customer serviceJim M.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Niesa S.
I wasn't told that if I checked the vehicle in after hours that I needed to check it in online on my phone. I dropped it off and went home and got online to check it in then I found out that I needed to do it online on my phone. By that time the key was in the drop box and nothing I could do. Very poor of the customer service people to not make that clear at the rental time. I don't feel that I should have been charged the 20 after hours fee. Very poor.Dale C.
Le client n'a pas laissé de commentaire.Alexandria L.
AC was not working in vehicle and when I picked it up, it smelled like smoke.RITASCHULTZ G.
Customer service rep in the store was very friendly and helpfulKevin W.
Le client n'a pas laissé de commentaire.harley W.
Le client n'a pas laissé de commentaire.Belinda S.
Le client n'a pas laissé de commentaire.tiffani O.
The Girl at the counter was kind of rude and had an attitude we stood inside the store for at least 15 minutes waiting on her to come back in and the guy was nowhere to be foundTammy B.
Very pleased with the experience.paul C.
Le client n'a pas laissé de commentaire.Nicole D.
Truck only had a quarter tank when I picked it up, could be more of an inconvenience for people traveling farther.Zachary W.
Le client n'a pas laissé de commentaire.Kortne B.
Le client n'a pas laissé de commentaire.jeffery T.
Le client n'a pas laissé de commentaire.Lenia S.
Le client n'a pas laissé de commentaire.Richard G.
Great service friendly staff and helpfuljuan m. | Expérience générale
Staff is amazing!!!! Especially Tammy and Denise!!!!JILL C. | Expérience générale
Le client n'a pas laissé de commentaire.Aquilla D. | Expérience générale
Tammy Corley is AMAZING!!brittney h. | Premières impressions
Le client n'a pas laissé de commentaire.LAURA H. | Premières impressions
Le client n'a pas laissé de commentaire.NANCY LEE W. | Expérience générale
As this is my first time storing with U-Haul and I have only had my items in the unit for one day I cannot give a particularly comprehensive rating of My overall experience yet.Amanda G. | Online Move In
Le client n'a pas laissé de commentaire.MONSONAE W. | Premières impressions
Storage facilities are very clean.jayna g. | Expérience générale
Absolutely no worries, repeat customer, well run shop!James H. | Premières impressions
Someone called and informed me that my payment was due and was able to handle it for me in just a couple of minutes over the phone. My unit was easily accessible and I felt my items were secure.Damon C. | Expérience générale
Very helpful.Corinne S. | Premières impressions
Very Friendly and easy. Understanding staff.glenda h. | Premières impressions
The staff was so helpful and knowledgeable.Heather R. | Premières impressions
Dennis was wonderful to deal with. She is so pleasant and jovial.CLINTON H. | Expérience générale
Excellent customer servicejulie s. | Expérience générale
Le client n'a pas laissé de commentaire.CLINTON H. | Premières impressions
Le client n'a pas laissé de commentaire.merlene p. | Expérience générale
Amanda Daniels was nice friendly respectful and know her stuff. Very pleasant individual. Above and beyond are overall experience was excellent. We will recommendChastity C. | Premières impressions
Merci.Matthew B. | Premières impressions
I never rented a storage unit. Never seen the storage unit.Donna F. | Expérience générale
Le client n'a pas laissé de commentaire.Victoria L. | Expérience générale
Staff was not friendly my storage and truck were dirty. They did not check me out of my unit- I took the manager out to show it was empty and clean- so I received a email saying I had a late fee and another months payment due. They changed the size of my truck rental and did not inform me so I had to make more trips and pay extra in fuel and borrow extra personal vehicles. It was an overall terrible experience.lori p. | Expérience générale
Your staff was very helpful and easy to work with. The employee who helped me was new and did a great job. I would recommend this place to any friends and family. Merci.Sarah B. | Premières impressions
Bed bugs mice and cockroachesBRITTANY g. | Expérience générale
Le client n'a pas laissé de commentaire.Todd S. | Expérience générale
Le client n'a pas laissé de commentaire.Todd S. | Premières impressions
Le client n'a pas laissé de commentaire.Adam W. | Premières impressions
Le client n'a pas laissé de commentaire.TODD THOMAS S. | Expérience générale
Le client n'a pas laissé de commentaire.TODD THOMAS S. | Premières impressions
We had the storage unit for about 2 years. Initially, the staff was unhelpful and uninterested, but the price was right and how much could it matter when my stuff is just sitting in a unit? it didn't, until about a year in, when i was "moved out" in their system and moved back in so that they could try to charge me significantly more than i had been paying. It took months of phone calls and phone transfers just to pay your company money. No one could fix the issue and they just expected me to accept that new rate. After 4-5 months and help from jessica (who is one of the only good employees i've come across there) my billing was corrected, but i never could make online payments again. When we moved out, the two women working were both friendly and helpful as well, with the unit and truck rental. however, we did have some mouse droppings in our unit. Overall, it was a hassle and not worth the headache to literally just set stuff in a room. I wouldn't use your company again for storage.Lyndsay B. | Expérience générale
Le client n'a pas laissé de commentaire.Aubrey S. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer y. | Expérience générale
Le client n'a pas laissé de commentaire.Linda B. | Premières impressions
Le client n'a pas laissé de commentaire.Tonya B. | Premières impressions
Nice and clean storage units. The staff helped me out a lot when I lost my access card and were super friendly about it. Je les recommande fortement.Caitlin W. | Expérience générale
They were nice people. And very health fultasha b. | Premières impressions
It should be cooled. It was too hot in the facility!Corinne D. | Premières impressions
Le client n'a pas laissé de commentaire.danielle r. | Expérience générale
Le client n'a pas laissé de commentaire.megan b. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer y. | Premières impressions
The manager is very good. On top of everything. And the young gentleman who opened the gate, guided me to my site, and spotted white backing in was very courteous as well as helpful.Tom B. | Premières impressions
Great Uhaul facility. Everyone was very friendly and helpful.Richard P. | Expérience générale
Great Customer Service, always kind and helpful when I need their assistance. Glad I made the choice to go through them for my storage unitJessica M. | Premières impressions
They are always friendly when you go in there.Terrie M. | Premières impressions
My issue has NOT been resolved for months, and i'm still unable to make my payment TO YOUR COMPANY. No one has reached back out to me and i've wasted an absurd amount of time dealing with this.Lyndsay B. | Premières impressions
The staff were super accommodating and I really appreciated that.kevin c. | Expérience générale
Why Above Average? There were times when I went into Pay my monthly Bill and No one was around, sometimes had to wait 10 Minutes or so, then on other occasions I would bring in a Gas Bottle No ServicDOUGLAS Z. | Expérience générale
Storage room door was in disrepair and nigh impossible to reopen. Much of the property stored was destroyed by rodents chewing/defecating on it or molded over.JOHNATHAN H. | Expérience générale
Scott was very knowledgeable, helpful and friendly.Andrew S. | Premières impressions
The staff here are great! They did a wonderful job of accommodating me in my move! Thank you U-Haul of Monroe!Andrew O. | Premières impressions
The people working at the counter were super helpful and so nice. They helped us out by helping us get two storage units at the very end of the day after we realized we had too much stuff.Caitlin W. | Premières impressions
Great experienceKayla R. | Expérience générale
Would recommendAmanda W. | Expérience générale
The people working the 800 number don't know what they are talking about so the poor people that work at the stores have to clean up their screw ups . Even the supervisors of the 800 number don't no.Andrew B. | Premières impressions
Interesting bunch here. I like it. Good people, always hustling. Have had issues there and they were resolved quickly. No fault of the staff but the traffic pattern is brutal.DAVID L. | Expérience générale
No commentRobert M. | Expérience générale
The staff is very attentive and helpful. I highly recommend U-Haul fir any moving needs.Dalia F. | Premières impressions
No comment .Robert M. | Premières impressions
Very satisfiedPhylis D. | Expérience générale
Staff was always friendly and willing to help or answer any questions I might have.Vincent P. | Expérience générale
I was very pleased with the facility & the service I received from the staff. Very helpful and friendly. Merci.Jessica M. | Expérience générale
When I rented my storage unit 2 days ago NOTHING was explained to me. I had to go back inside the building FOUR TIMES about things that should have been walked through in the first place.Lisa R. | Réservation
After going to 4 different units the rep found one that was empty and clean, although one wall was broken with a hole. Upon leaving, it took 3 phone calls for them to finally realize I had moved out.Donald F. | Expérience générale
Nice facility, staff is always friendly. Will always be my first choice for any truck/trailer rental or storage needs.Heather B. | Expérience générale
After promblems had arisen it was impossibke for me to simoly call the store as nobody ever answered. I had to take time off from work to resolve the issueMICHELLE P. | Expérience générale
I am satisfied with the service I receivedChristina W. | Réservation
Service people not very friendly. Computers slow and had to call hours later to complete reservation by phone however I was very pleased by the service I received by phone prompt friendly servicdaniel a. | Réservation
N/PRAY M. | Expérience générale
This is the third time I have used this facility. Always great service!MARQUE H. | Expérience générale
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