Évaluations des clients U-Haul Moving & Storage of Mooresville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Mooresville

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Robert T. le

Évaluation :

Truck was in bad shape mechanically. Broke down twice during the trip and had to let it cool down until it would start again. We had an engine light on the entire trip. The steering wheel would lock up when making right left turns and the brake alarms would come one. That truck should NOT be on the road. I will have another move in a couple weeks and will be using. Enterprise or Penske as I don’t trust U-Haul right now.

Linda A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher W. le

Évaluation :

Return staff that worked the weekend of 9/14 were very rude and extremely not helpful. I will not be using this location nor refer anyone to this location in the future.

Steve C. le

Évaluation :

It was very expensive just the daily use. I thought it was 19 or 20 dollars a day 3 days or so 180.00. Bout two hundred dollars for the smallest uhaul that didnt use bout 19 miles.

Luciano H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amanda K. le

Évaluation :

Everyone was very helpful

Joe Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lynda R. le

Évaluation :

Only problem I encountered was when I tried to call the local office during working hours no one would answer a call.. other than that, it was quick and people were nice.

Timothywilliam P. le

Évaluation :

I was told since my online reserved trailer was not available there was a free upgrade, which when I picked up the trailer there was a credit on the contract to make the price the same as the reserved trailer. However, when I turned in the trailer they indicated that they would email the final invoice. That emailed invoice included an additional charge to cover the upgrade cost, which is incorrect. This location is also severely understaffed, they rarely ever answer the phone and every time I come in there is no one in the office, need to wait 15 - 20 minutes before someone returns to the office.

Sara S. le

Évaluation :

about 1/3 of the 4 packs of blankets were either dirty of covered with sticky weed balls. That was not expected and no credit given.

Dale B. le

Évaluation :

Easy in Easy out What more could I ask

Angela H. le

Évaluation :

Everyone was very professional, courteous, and efficient!! I would definitely rent from this location again. Very prompt service!!!

Robert V. le

Évaluation :

Attitude to start from your counter person. The call center never has give the correct information to me. Not listening to the customer when questions are asked.

Cynthia P. le

Évaluation :

I did not like that I was charged more for the mileage because I used the equipment the way I intended from one house to another no u-turns, no extra runs or even out of the way and I was still charged a fee for 29 extra miles. I just fon't understand that. Please inform me

Megan M. le

Évaluation :

Very helpful staff

leroy W. le

Évaluation :

Very easy to locate and return was seamless.

Mary Lou C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Amy S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven Y. le

Évaluation :

Very busy location. Difficult to access route 150 during peak hours when going west. Staff very friendly, helpful, and made the rental experience go smooth. I will use this location again.

Adam L. le

Évaluation :

$20 for a return after hours is ridiculous especially when it wasn’t fully explained at the time of the rental

Linda Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gene T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Loretta P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lakiera S. le

Évaluation :

COMMUNICATE! I abruptly bought a piece of furniture on Sunday at about 4:30 P.M. I called U-Haul shortly after to see if I could order a trailer for a couple of hours. The Customer Service Rep was extremely nice. She explained to me that the U-Haul down the road had a trailer available at 4:45 P.M. At the moment, it was approximately 4:38 P.M. but I still had to go home and pick up my SUV, which I explained to the women. I told her that I wouldn't be able to arrive at the location until around 4:55 P.M. I asked her if that was okay, she said that it would be fine, the location closed at 5 P.M. and that if the person had a problem that they would call me. I arrived at the location at 4:54 P.M. I waited in the lobby for at least 5 minutes. The guy was extremely rude, he didn't want to rent me the trailer, he kept saying that it was unavailable. After my mother, asked if anything else was available, he go an attitude saying that they were closed and my reservation said 4:45 so it was my fault that I was late. I explained to him that I communicated all of this with the Rep but he was still rude. I have never had any experience with U-Haul that was like this one and since I just finished school, I've used their services A LOT! I would still do business with them but not a this particular location.

Gary N. le

Évaluation :

Good experience!

howard L. le

Évaluation :

Check in and turn in was quick and easy. No extra charge. And they offered me a month's free rental on a U-Haul storage unit because I used their equipment. Great folks.

Owen T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Samuel P. le

Évaluation :

Le client n'a pas laissé de commentaire.

John W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel E. le

Évaluation :

Very satisfied and all went smoothly

Deborah F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Warren M. le

Évaluation :

Give your staff a raise

robert l. le

Évaluation :

The only issue was that a few moths were in locker

Courtney S. le

Évaluation :

Everyone was so nice and helpful! 20 stars if I could!!!

Donald L. le

Évaluation :

Smooth, quick reservation. Very knowledgeable and helpful.

Sherry M. le

Évaluation :

This is a great storage unit facility. I’ve had my things there for years. All the employees have always been fantastic. The only thing that ALWAYS seemed to be an issue; understaffed.

Donald S. le

Évaluation :

Real nice place with friendly staff.

Connie W. le

Évaluation :

Could not find my reservation, took forever to check my truck back in!

John Y. le

Évaluation :

Terrible staff. Management is non responsive and difficult. Staff is slow and rude most times. Management caused me to pay a late fee and have not been refunded.

David J. le

Évaluation :

Staff unprofessional. Cancelled a storage bin the same day & was not allowed to a return their lock after staff member cut open the package. It took over a week to get a refund. PC Training is needed!

Hope C. le

Évaluation :

Very nice lady, Customer Service was awesome.

Paul M. le

Évaluation :

Clean, card access for gate entry. Convenient carts for use on premises.

todd s. le

Évaluation :

The storage rep was very nice and extremely helpful.

ANDREW G. le

Évaluation :

Could not have been treated better. A+

Zach W. le

Évaluation :

I received fantastic and friendly service from every member of the staff!

LYN J. le

Évaluation :

Biggest problem is trying to talk to someone at this location. They do not answer. Calls are rerouted. A pain! The employees are usually friendly. Love the flatbed at the door to help move things.

Christopher S. le

Évaluation :

Having relocated from Florida to North Carolina, we had to depend on uhaul to make our transition less stressful. Marshall, Eddie and Montana treated us like family. Amazing. Thank you for everything!

Job M. le

Évaluation :

The service was always consistent by all staff members. I would recommend this storage location to my colleagues.

Jack B. le

Évaluation :

Thanks for the good service.

Kanise T. le

Évaluation :

-It took 45 minutes before I was able to be assisted and only 2 people were ahead of me. -My reservation was given away the day of, so I had to push my move back a whole day Customer Service was BAD

Michael M. le

Évaluation :

Great customer service.

james p. le

Évaluation :

Very helpful. Spent time explaining and showing units. Area of storage is exceptionally clean.

Samantha S. le

Évaluation :

The staff that was there was helpful however they seemed a little short staffed as they weren't able to get us all of our boxes

Tessa M. le

Évaluation :

Front desk staff were very nice and helpful.

LYNNA G. le

Évaluation :

No complaints here, friendly staff and facility was clean.

Tom L. le

Évaluation :

Montana excellent customer service and they all get it done there efficiently.

VICKI G. le

Évaluation :

Thank you!

kathi T. le

Évaluation :

They did a great job! The employees were always friendly and willing to help. I was at this facility for over a year and would highly recommend! Thanks to everyone especially Montana!

Rosaline E. le

Évaluation :

Thank you for the professional service and wonderful customer service shown during my rental.

Alexis O. le

Évaluation :

Montana and her staff were friendly, accommodating, helpful, patient and respectful. I couldn’t have had a better experience during a very stressful move from Florida during Christmas. Thank you all

Tom L. le

Évaluation :

.

Deborah W. le

Évaluation :

Staff was friendly and helpful.

Cheryl H. le

Évaluation :

Facility was clean. The staff was professional and courtesy.

Anglea S. le

Évaluation :

Great service!

Gene R. le

Évaluation :

Move out date is incorrect. I moved out on dec12 before noon. Your staff was informed and did not follow through.... Manager contacted and all issues appear to be resolved

Ashlee L. le

Évaluation :

Jody and Montana were great! They were both super accommodating and helpful and made the transition in and out of the storage unit very smooth.

Jack B. le

Évaluation :

The staff a bad situation into a very good experience. I really appreciate what Montana (the store manager) did for me. Thank you Montana.

Michael M. le

Évaluation :

clean and good access

Wendy A. le

Évaluation :

😀

Carolyn G. le

Évaluation :

Did need the 10x18 storage after all. Staff couldn’t have been nicer.

Brendan E. le

Évaluation :

Everybody was always great.

Rodney C. le

Évaluation :

Management should have at least two people in the office during peek times. The staff was always busy and I had to wait on several occasions because there was only one person working.

jason C. le

Évaluation :

Very nice facility and great staff

gary s. le

Évaluation :

Great experience.

Tawanna T. le

Évaluation :

I didn’t like the fact that I had to pay for an entire month when I only needed it for 12 days

Laurie R. le

Évaluation :

Thank you, Jody for providing excellent customer service. Your follow up call to give me an update on your repair to my storage unit door and securing my contents was very much appreciated.

Thomas W. le

Évaluation :

My entire experience from online reservation to moving in to the unit was exceptional. This storage facility is superb in utility and personnel.

Tommy H. le

Évaluation :

Great staff

BEN M. le

Évaluation :

Staff was excellent and great to work with.

Daniel R. le

Évaluation :

Everything was great!

Daniel R. le

Évaluation :

Very easy to work with, had everything ready to go!

cathy f. le

Évaluation :

2 different times our pods were not ready for pick up .. staff overbworked... has to help with pod loading and spent 2 hours of our day when it should have been a quick process

Daniel H. le

Évaluation :

Couldn't have been happier.

Heather C. le

Évaluation :

The staff is very friendly and helpful, they just need some help. The wait in line can be long. I also found the parking situation too be quite challenging. Overall, excellent experience.

lisa l. le

Évaluation :

Staff very friendly, professional, and helpful. I would definitely use this facility again.

Matthew F. le

Évaluation :

Staff was very helpful.

John V. le

Évaluation :

Staff members always top notch.

KATHY D. le

Évaluation :

I was amazed at the cleanliness of my storage unit. When I cleaned out my belongings it still was bug free and the temperature kept my things in great condition. Very nice staff.

Manuel R. le

Évaluation :

Very good.staff

Kim E. le

Évaluation :

You should prorate months. I lucked up and found a place to move to 4 days after paying my rent and moved all my things out in a few days. I kept the lock on because I paid in full with no refund.