Customer Reviews for U-Haul Moving & Storage of Moreno Valley

Évaluation :

4

What's up with the second contact phone number? Feel degrading.

Évaluation :

1

Ordered blankets and dolly and truck had neither. Truck interior was busted up and exterior had tons of damage

Évaluation :

4

Make sure the vehicles are cleaned before issuing them out to the next customer

Évaluation :

4

There was an issue with the fuel level of the truck when it was picked up, showed empty. The U Haul rep stated that the fuel was probably stolen the night before and applied a fuel credit once I refueled the truck and returned it later in the afternoon. Other than that the truck served its purpose and U Haul personnel were friendly and professional.

Évaluation :

1

I will recommend due to I've rented here before always got good service ….. Drop off employee was very rude he was mad because short staff… Mentioned he was frustrated & over worked…..I would not hire him to rep my company !!!

Évaluation :

1

The clerk called my wife to verify me. I have rented here three times recently so I should not be treated like a suspicious person.

Évaluation :

3

The car haulers need to be parked in an area that has better access. The area is just to tight to maneuver in to park a trailer.

Évaluation :

5

Excellent

Évaluation :

3

I requested the share program, hoping everything could handled online. I was under the impression that once I got there, the truck would be waiting and thst I could pickup a go. No...after attempting to locate my truck, I was told that I had yo go inside. It's not a big deal, but it is. I ended up going inside and having to wait 15 minutes for the person ahead of me to finish. That's fine, but don't advertise the share program if it's not honored.

Évaluation :

1

Was given a truck a wouldn't start because it was out of gas. The second truck was on empty also and was shaking like it was going to break down. I left drove to my storage unit, decided I didn't wanna break down or run off of gas so I returned the truck within 30 minutes. I was still charged, didn't even use the truck to move a single box.

Évaluation :

1

Customer service was horrible, employee called me day after truck return asking when I would return them had an attitude when I advised I returned it the day prior. She soon after found the truck parked in the lot. She should have checked prior to calling me. Very unprofessional.

Évaluation :

5

I thank u for the rental use no problems at all

Évaluation :

5

It's been really good

Évaluation :

1

Pointless to have a reservation, you're gonna wait 90+ minutes Plus you get a $20 fee for dropping it off at night, which they will not tell you about or high light on your paperwork Pointless to turn in equipment early

Évaluation :

2

I think its ridiculous to ask for two other names to rent a truck. My wife was there with me and we gave her name/contact number. Was told they need another name/contact number. Makes no sense - We could totally lie and give a fake number or something. Complete waste of time. From arrival to leave - Took almost 50 mins - Waited almost 30 mins in parking lot waiting for my truck/auto transport. Ridiculous. Hire more staff to accommodate people. Much needed improvement to process. Not very happy let alone the ridiculous 0,89 cents a mile charge - Used not even a 1/4 tank roundtrip - Almost 67 charged - Ripping people off

Évaluation :

2

I went to drop off the trailer. I was told to go to the back trailer area where I picked it up. I did. I waited a few minutes before dropping it myself and putting it in a spot. I then drove around until I found a worker and told him I dropped it off and he took the equipment ID from my receipt and said he'd handle it. As I was driving away I called the office for this location and spoke to a woman informing her of the same thing and she said no problem she'd handle it. The next morning I get an email saying I was billed another day rental and that I turned it in this morning. That was really irritating and somehow I just knew that was going to happen, hence me even calling. Still happened anyway. I took video from my dashcam thankfully just in case but this should not happen, period.

Évaluation :

1

Learn how to put the right info so others don't have customers personal information

Évaluation :

3

uhaul has become more a do it yourself type of business. Very little interaction with staff. This particular time, had to wonder all over parking lot because cargo van was not where i was told it was . parking spots do not have numbers and there is no staff around other than the guy checking in returned trucks.

Évaluation :

4

FYI, the gas tank siphon valve that is connected to the gas tank was loose. It appears that someone siphoned the gas out of the tank. When I got down the street and put gas into the tank I noticed the disconnected valve and had to return to the Uhaul center. Gas was spilling out as I drove. They pounded it into the tank with a hammer. I do not fault anyone at Uhaul, but recommend that it be checked by Uhaul personnel before a customer leaves the yard.

Évaluation :

1

They installed the trailer but failed too tighten the locking mechanism. On the ball , tailor fell off while merging on to the freeway

Évaluation :

1

Manger needs trainning despertly

Évaluation :

4

Online check in seems pointless. I still had to go in and still had to wait in line. The longest amount of time was waiting for someone to help me out back where the trailers were. They told me someone was en route to meet me when I completed check-in but after waiting 10 minutes nobody came. I went back to propane and asked them to page someone and then went back and someone arrived to help.

Évaluation :

5

Replace borderline tire tie downs.

Évaluation :

5

Everything went smoothly. The staff was friendly and helpful.

Évaluation :

3

Shorter wait times for pick up

Évaluation :

5

Well I feel all of the people who worked on Friday morning shift deserve a raise. Those people from the lady at the front desk who was so pleasant and the gentleman who check the truck in to me they both showed excellent customer service. They made me feel at home and the process went flawless. Great attitude from them both. Keep these people and give them what they need. Oh I almost forgot the guy who I returned the truck to was very nice kinda like a friend.

Évaluation :

5

The stuff we're very friendly is very helpful even it was a holiday

Évaluation :

1

We explained the gas issue, we were charged for the extra gas, we did not return to Sunnymead because we were asked to deliver to Van Buren which was farther than the original location and we were NOT compensated for the gas money you charged us.

Évaluation :

1

Pick up at this location was slow even though I was the second person in line and had a reservation at 8 am. When I returned the equipment early, I waited almost 30 minutes before I disconnected the trailer myself because nobody came to unhitch the trailer. This place ran awesome when Judy worked there but I probably wont return to this location.

Évaluation :

4

I opted for the “self check out” with the mobile device and everything was fine but I quickly realized the uhaul business plan is the convenience of a rental and not at ALL the customer service . Kudos to less interaction with the people that work there, since they really do make you feel like you are bothering them. The walk up to the counter and get your keys is met with blank stares and disbelief in what I was saying, and same with the return. If “talent” is more expensive demand more of the employee to make the visit more enjoyable it's already tough with a move, doesn't help to get such terrible service from the people . Love the service you provide just not the people you choose to be the faces of your company.

Évaluation :

5

All employees very helpful

Évaluation :

3

Not happy at all, and they tried to charge my account another $68 for a mistake that was totally their fault. I had payment declined.

Évaluation :

5

Very nice, patient and great customer service.

Évaluation :

5

Put two front desk people on at the same time during typically busy days like Saturday. Each customer takes up a lot of time.

Évaluation :

5

The rental experience was Great.

Évaluation :

5

Really short staffed, as unfortunately so many places are. Hopefully more people will want to work soon, and they can get some more great people there

Évaluation :

2

I was called to be charged late fee for a trailer I dropped off the day before I received the call. I had dropped the trailer off on time the day prior. On hold after the fact almost an hour only for then to say, just kidding it's here. Sorry for the inconvenience. Before calling, why don't they check for the item, ask around before they go accusing the customer? I felt like I was treated like a thief being that they thought I still had the trailer

Évaluation :

5

DeeDee is wonderful. Every time we have rented here she has made sure we were taken care of. This experience was no different; she told us to drive safe and have a great day. Great experience!

Évaluation :

5

Seamless transaction!! Best place to rent a u haul from! Definitely and highly recommend!!!!!!!

Évaluation :

5

You were all very professional , friendly , and helpful . Merci

Évaluation :

4

Great location easy to back up and pick up trailer

Évaluation :

4

Dropping off the return in the back after going to the marked place in front was annoying

Évaluation :

5

All was excellent.

Évaluation :

3

Cleaner vehicle, faster service, .more customer friendly

Évaluation :

5

Staff was friendly and very helpful Manager and employees where very professional and helpful this is my second time renting from this location I feel safe going to this location very clean inside the building and outside I rate this store five stars ⭐️ ⭐️⭐️⭐️⭐️

Évaluation :

3

The only problem that I had was that it took almost an hour to rent the truck. There were 5 people in front of me. That shouldn't take that long.

Évaluation :

1

SHORT STAFFED WAITED 3O MINS TO FINALLY GET MY UHAUL, WHEN I RECEIVED IT WAS 2 MILES UNTIL EMPTY, WHEN I DROPPED IT OFF I WAS CHARGED $30 FOR GAS ,WHEN I GOT IT ON EMPTY WILL NOT RECOMMNED

Évaluation :

2

The wait was very long. The guys outside gave me different information than the people inside gave during pickup and drop off. Including a guy outside who insisted I owed an extra $90 but when I went inside it was only $9.

Évaluation :

5

Easy drop off. Quick and professional.

Évaluation :

5

Very consistent and needs For my job for that day thank you you all you're the best.

Évaluation :

5

La razón por la que me cambié con ustedes es que me queda cerca . Solo espero que no me cambien el precio. Por esa razón dejé el otro lugar. Gracias

Évaluation :

5

Great staff & great Service

Évaluation :

5

Ive been going to this location for 11 years. The staff as always treated me good.

Évaluation :

2

Lack of customer service and safety for there customer and others on the road .the auto transport safety latch for the ramp broke while loading and instead of helping me unload and switch to another auto transport when i returned after a hour into the rental. Instthe location directed me to my destination with the ramp holding on with a zip tie. And told me to contact roadside assistants to get some out to replace the part and i did that and roadside assistant and the repair mechanic were extremely professional and was puzzled why this location in Moreno valley would send me with this trailer like this. Repairs couldn't be done done do to the part not on hand and another uhaul in Bakersfield ca off whiteline rd tried to help me out but do to the time there mechanic wasn't in at the time and them also felt upset for me that i had to go though this. I'll stop here this location needs some training on customer service and trailer safety.

Évaluation :

2

Customer Service is key !,

Évaluation :

3

Helping newbies not feel so lost when renting these types of trucks. I didn't know what to do when dropping of the truck. Other than that everything went well.

Évaluation :

5

There was a mistake with the fuel level on the contract. I contacted the office, spoke to a lady and she updated and revised my rental agreement. I was extremely grateful for this! Merci.

Évaluation :

3

The young guy that hooked up the trailer was a jerk and rude.

Évaluation :

4

More people working the desk.

Évaluation :

5

Yes I will recommend a friend are a family member when they decide to get a storage unit. and I will be back soon. Merci.

Évaluation :

5

I've been a UHaul customer for a number of years and it has been a great experience...staff is very professional, polite and courteous...if ever I need storage/moving assistance again UHaul will be the first company I call..thank you very much...

Évaluation :

4

From beginning to end, you were very helpful. Thank you for your help.

Évaluation :

5

Thank you for everything. Please fix the access port on the building for space #0304. God bless. Josie Cowart.

Évaluation :

3

It didn't seem very secure, you could enter the building without a key card since the door was always unlocked. I never saw any security or employee around. As far as cleanliness, there were always spiders and spiderwebs in my unit. It seemed like they never fumigated.

Évaluation :

4

Awkward lay out of the units, but other than that, it was a great experience.

Évaluation :

5

Moreno Valley California Uhaul is Awesome

Évaluation :

5

The staff was friendly and knowledgeable and also helpful. I had a great experience.

Évaluation :

3

This facility is a very nice and well maintained one. At first we had a 10 by 10 reserved and that wasn't available. We had to pay a bit extra for a 10 by 15, which wasn't ideal, but was still a good unit. I would recommend uhaul for storage simply on the basis of security.

Évaluation :

5

Judy is the best

Évaluation :

5

The Facility and Management was excellent. I had two storage units to fill my needs.the rest room was always clean. AND I always commented how clean it was.

Évaluation :

4

The access hours are a bit short extended hours or even extended on pay

Évaluation :

5

Our unit was ready on arrival and there were plenty of staff to get us through the process of unloading and storing. I highly recommend!

Évaluation :

5

Great place to store your everything..

Évaluation :

5

Our belongings were safe and clean, unit was never broken into and to our knowledge there were no issues with critters getting into our unit. Friendly staff and very helpful. Merci.

Évaluation :

5

Clean and friendly staff!

Évaluation :

4

Some uhauls have an area for unwanted items or disposal items.

Évaluation :

1

They did not treat me well and charged me for every little thing. I will never go there or recommend your service to anyone.

Évaluation :

5

Storage area is well maintained and clean. Staff was always very courteous, helpful, and responded immediately to every need and request. Great storage choice!

Évaluation :

4

Closing access to your storage unit at 7:00pm is too early.

Évaluation :

5

Everything when smoothly everyone was helpful and friendly. Great job.

Évaluation :

5

Thank you for everything 😊

Évaluation :

5

The owner (per name tag) was super helpful and extremely nice

Évaluation :

2

Unit I reserved over the phone was not a climate control unit when I got there. Luckily I only need it for a month.

Évaluation :

5

Thank you I appreciate your help

Évaluation :

5

MANAGEMENT OF THE FACILITIES ARE GREAT

Évaluation :

3

High rates for storage rooms. Higher then anyone else.

Évaluation :

4

I like the unit being indoor for climate control purposes.

Évaluation :

5

Judy was great thank you for the help.

Évaluation :

1

This is absolute worst experience I've had with a moving/storage company. The staff specifically ridiculed my fiancé's payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I'd rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.

Évaluation :

5

Have rented trucks from Judy for years, always a pleasure!

Évaluation :

5

Patty Moore was extremely helpful! Thank you 🙏

Évaluation :

5

I appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn't she tell me at that point that the keys and lock were mine?

Évaluation :

5

When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.

Évaluation :

2

On the day of my pick which was after hours, my 10ft truck wasn't prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.

Évaluation :

3

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

Évaluation :

2

There was roaches and the central air did not help keep my stuff in temperature

Évaluation :

5

I found all the staff very helpful and eager to serve with a smile.

Évaluation :

5

Thank you for being quick and super helpful. Wish you the best!

Évaluation :

5

Storage clean

Évaluation :

3

It would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.

Évaluation :

4

The hours listed for access to the storage was not the same. This may be due to COVID.

Évaluation :

4

Everyone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.

Évaluation :

5

Staff are very helpful, competent and friendly. I liked the facilities and security. Would choose this facility again should I have a need.

Évaluation :

5

Kind, courteous, and professional.

Évaluation :

4

Access hours should be extended. Customer service is excellent 

Évaluation :

5

Very nice place and clean

Évaluation :

5

Very customer service keep up the great job

Évaluation :

5

Great service

Évaluation :

5

Everyone and the equipment worked out well.

Évaluation :

5

Staff was very helpful and friendly. Service in a timely manner. Overall good experience.

Évaluation :

5

I had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!

Évaluation :

5

I am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.

Évaluation :

5

Great!

Évaluation :

5

It was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.

Évaluation :

2

I canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politics

Évaluation :

4

Just couldn't afford $55 for a 5x5 closet.

Évaluation :

5

All staffs were kind & very professional. So efficient & the facility were always clean & secure. We've rented storage unit for last 2 years & really appreciated for the excellent service.

Évaluation :

5

Thanks

Évaluation :

5

Great service. Quick transfer from another facility.

Évaluation :

5

This was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!

Évaluation :

4

Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

Évaluation :

5

I had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession

Évaluation :

5

The staff was really helpful and Customer service was excellent.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Clean modern storage facility. Excellent service à la clientèle.

Évaluation :

4

I think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.

Évaluation :

5

Courteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review

Évaluation :

5

Fast and efficient service very pleased

Évaluation :

5

Carlos was friendly and helpful.

Évaluation :

5

Great place.

Évaluation :

5

Very much appreciate the facility and service provided.. thank you

Évaluation :

5

The associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.

Évaluation :

5

It’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated

Évaluation :

4

My drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!

Évaluation :

5

This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

Évaluation :

5

Carlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe

Évaluation :

5

Judy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.

Évaluation :

4

I absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team

Évaluation :

5

Great customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.

Évaluation :

5

The folks at U-Haul were gracious and helpful. Merci.

Évaluation :

5

Barbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!

Évaluation :

1

Going to court got assault

Évaluation :

5

The manager Judy was always helpful and exceedingly pleasant to deal with.

Évaluation :

5

First time there and was pleased.. with the service .

Évaluation :

4

N/a

Évaluation :

3

Didn't have what I was looking for.

Évaluation :

5

Everything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.

Évaluation :

4

Great service.

Évaluation :

3

Facility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.

Évaluation :

5

Thanks for your help I really appreciate it

Évaluation :

5

Josie was great! So helpful and friendly :)

Évaluation :

5

Satisfactory

Évaluation :

5

My family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.

Évaluation :

5

Great place

Évaluation :

5

Love your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.

Évaluation :

5

The staff was great thanks