Customer Reviews for U-Haul Moving & Storage of Moreno Valley

Évaluation :

1

The staff was friendly; however, the staff did not follow through. On the first day, we rented a 10' truck. We returned it on time. However, we kept getting messages that the truck was never returned. We called and spoke to a manager who was rude. He said, he couldn't find the truck asked us a dozen questions and said he would call us back, but he never did. The second day, we rented a 26' truck. It was given to us with no fuel. We let the staff know and we told it would be noted. When we turned it in, we let staff know why the gas level was not were it was supposed to be. Still no one did nothing. We were billed $28 furl charge. I mentioned it to the manager when I spoke to him regarding the 10' truck and he said he would look into it too.

Évaluation :

1

Very stressful process. Communicating was extremely frustrating. More kids behind the desk talking amongst each other than customers in the store. Chaotic.

Évaluation :

5

Truck was dirty, radio was inop, check engine lite was on from time of departure. Check engine lite was explained. Agents where as helpful as possible . They where actually there and open before opening hours

Évaluation :

5

Your staff are so professional and available to help in a timely manner. We always use UHaul for our relocation needs or to move a large object!

Évaluation :

1

First, the availability of the truck was pushed back to noon when my appointment was originally at 9 am. They said they would call me if the truck were unavailable by that time. I did not receive a phone call and showed up at noon. The truck was still not ready when I got there. They phoned someone while I was at the counter and they stated they were "20 minutes away." Thirty minutes passed by, and I had not received any notice. I went back inside (since I never left), and they had no idea what I was talking about. I was obviously upset and then they managed to "locate a truck." It turns out there were trucks available the whole time and they brought one up from the back. I literally saw that same truck when I pulled in... On top of my appointment being pushed back, lack of communication at this Moreno Valley location, and the overall customer service, I would never recommend ANYONE to rent from this location. Unfortunately, since the Riverside location did not have a truck available, I was forced to go to Moreno Valley. Also looking at my receipt, I never received the discount they offered in the first place when they moved the appointment from 9 am to noon.

Évaluation :

1

In yard waited 45min. no truck had to talk someone to find out what was going on.- Upon receiving truck paperwork stated gas tank was 1/2 tank, but upon inspection it was on Empty, had go back into office have it changed on paperwork. Proceed to Gas , went to fill tank after about 3 gallons of fuel leaked out from gas tank(filer hose was cut)Returned truck for exchange . got truck and headed out of town , Loaded truck and trailer went to get fuel and truck also had cut fuel filler hose and about 9 gallons went to ground. Fire dept was called by gas station and pumps shut off. Called roadside assistance was told it would be min. 2hrs , after 3hrs was told I would recieve extra day rental for free..Roadside finally showed up and changed hose about 3,5 hrs delay. Upon return truck Trailer was charged extra day rental charge not what i was told. Next day spent hour to get someone on phone to reverse extra day which still hasnt happened it been over 7 days since i spoke to uhaul. Worst experience ever !!

Évaluation :

5

Yalanda, T.J., or J.T., we're exceptional.

Évaluation :

5

Please fix the air conditioning in the office. Not acceptable to have people working in an oven.

Évaluation :

2

I was charged an extra $20 because I was unable to return the truck in on time. I called before I arrived to let the employee know that I was in traffic due to an accident and asked if she could someone could stay open for 10 minutes. I was told no. I called customer service to ask for help to return the truck. I given instructions on what to do. I dropped to truck off but was never told I would be charged $20 service fee.

Évaluation :

4

Area too congested need more people to help expedite the high number of customers

Évaluation :

5

They’re friendly with me as a Deaf identity!

Évaluation :

3

Have you considered being cool?

Évaluation :

5

You need to improve your on the the phone customer service. Awful service people have no idea what they are talking about and try to Up! charge

Évaluation :

3

The self check in process was difficult. The guy with the keys would not help at all. He wouldn't even do anything other than direct me to the front desk. I stood at the front desk and this guy was friendly. He told me the check in guy had the keys. I went back out and he didn't even attempt to look for the keys. I go back in to the office and the guy has to page him and direct him to do his job. He finally finds the keys. The truck had a lot of damage and possibly bad shocks.

Évaluation :

2

The truck I got leaked gas when I tried to fill it

Évaluation :

5

Friendly personnel, thanks

Évaluation :

4

Really appreciate the location's hours.

Évaluation :

3

The location of the building was in a good place however the drop box was not as visual as expected for the return key it took me a while to locate the drop box

Évaluation :

5

More trucks

Évaluation :

5

Everyone was nice and did the job to the best of their abilities, even though they were shorthanded, and the AC broken. I hope uhaul pays them well

Évaluation :

5

Excellent customer service by all the employees are interacted with will highly recommend

Évaluation :

5

Checking in to return the rental truck that is due by 3 pm. 2:15 pm I was asked if I'd like a printed or emailed receipt. I asked for email. Waiting 15 minutes, still have not received an email. I went into the office to get a printed receipt and there were 5 customers ahead of me in line. I left after 10 minutes.

Évaluation :

4

I'm still waiting on a call from District Manager in Texas Augustine Reyes about my issue I had in Texas loading.

Évaluation :

5

Great everything

Évaluation :

5

The location was great and well managed. The location did a great job for me.

Évaluation :

5

Great customer service at this location, thank you

Évaluation :

1

Truck had no gas at all. We barely made it to gas station. We did not receive the credit we were quoted for fuel credit of $51 if we brought the truck back with 1/4 of a tank of fuel. The cashier/customer service rep was extremely rude in her work voice. We were disputing the credit we were supposed to recive and the chargebwas supposed to be on hold and we were charged anyway. Someone needs to contact me to give me the credit we were quoted.

Évaluation :

1

The lady that helped me out charged me for the insurance service when I creamery told her I didn't want it. Not to mention she helped out the clients while I patiently waited and kept talking bad about he staff! Saying that she was left alone in the office! That they never listen to her, etc. As a customer I really don't care, I just wanted to get out of there with my rental ASAP

Évaluation :

3

Wait time for pick up was WAY too long. And my truck reeked of cigarette smoke, which gave me a horrible headache. Also, when I tell you I'm driving about 150 miles with the vehicle, please don't give me a truck with a quarter tank of gas...

Évaluation :

2

Waited outside to drop off truck for about 15 minutes. No one ever came to help so just left the truck.

Évaluation :

4

Start A Special Return Isle Don't Take As Long As Going Out I'm Just Saying

Évaluation :

5

It was very easy to return the truck. It probably took less than 10 minutes.

Évaluation :

2

I think you need better signage, indicating exactly where the key drop box is located. It took me a while to locate the drop box.

Évaluation :

5

-Pricing Online is different than calling in. Confusing. - On one call the person said no extra charge for extra day except for mileage but upon visiting the store she said there will be a charge plus mileage. Other than that, the overall ease of reservation and self return online is so easy and simple.

Évaluation :

4

Nothing to comment on this section. The transaction was smooth. Deedee was thorough and detailed.

Évaluation :

5

Everyone was very nice and helpful! Great experience!

Évaluation :

5

Prompt professional service is what I received.

Évaluation :

4

What's up with the second contact phone number? Feel degrading.

Évaluation :

1

Ordered blankets and dolly and truck had neither. Truck interior was busted up and exterior had tons of damage

Évaluation :

4

Make sure the vehicles are cleaned before issuing them out to the next customer

Évaluation :

4

There was an issue with the fuel level of the truck when it was picked up, showed empty. The U Haul rep stated that the fuel was probably stolen the night before and applied a fuel credit once I refueled the truck and returned it later in the afternoon. Other than that the truck served its purpose and U Haul personnel were friendly and professional.

Évaluation :

1

I will recommend due to I've rented here before always got good service ….. Drop off employee was very rude he was mad because short staff… Mentioned he was frustrated & over worked…..I would not hire him to rep my company !!!

Évaluation :

1

The clerk called my wife to verify me. I have rented here three times recently so I should not be treated like a suspicious person.

Évaluation :

3

The car haulers need to be parked in an area that has better access. The area is just to tight to maneuver in to park a trailer.

Évaluation :

5

Excellent

Évaluation :

3

I requested the share program, hoping everything could handled online. I was under the impression that once I got there, the truck would be waiting and thst I could pickup a go. No...after attempting to locate my truck, I was told that I had yo go inside. It's not a big deal, but it is. I ended up going inside and having to wait 15 minutes for the person ahead of me to finish. That's fine, but don't advertise the share program if it's not honored.

Évaluation :

1

Was given a truck a wouldn't start because it was out of gas. The second truck was on empty also and was shaking like it was going to break down. I left drove to my storage unit, decided I didn't wanna break down or run off of gas so I returned the truck within 30 minutes. I was still charged, didn't even use the truck to move a single box.

Évaluation :

1

Customer service was horrible, employee called me day after truck return asking when I would return them had an attitude when I advised I returned it the day prior. She soon after found the truck parked in the lot. She should have checked prior to calling me. Very unprofessional.

Évaluation :

5

La razón por la que me cambié con ustedes es que me queda cerca . Solo espero que no me cambien el precio. Por esa razón dejé el otro lugar. Gracias

Évaluation :

5

Yes I will recommend a friend are a family member when they decide to get a storage unit. and I will be back soon. Merci.

Évaluation :

5

I've been a UHaul customer for a number of years and it has been a great experience...staff is very professional, polite and courteous...if ever I need storage/moving assistance again UHaul will be the first company I call..thank you very much...

Évaluation :

4

From beginning to end, you were very helpful. Thank you for your help.

Évaluation :

5

Thank you for everything. Please fix the access port on the building for space #0304. God bless. Josie Cowart.

Évaluation :

3

It didn't seem very secure, you could enter the building without a key card since the door was always unlocked. I never saw any security or employee around. As far as cleanliness, there were always spiders and spiderwebs in my unit. It seemed like they never fumigated.

Évaluation :

4

Awkward lay out of the units, but other than that, it was a great experience.

Évaluation :

5

Moreno Valley California Uhaul is Awesome

Évaluation :

5

The staff was friendly and knowledgeable and also helpful. I had a great experience.

Évaluation :

3

This facility is a very nice and well maintained one. At first we had a 10 by 10 reserved and that wasn't available. We had to pay a bit extra for a 10 by 15, which wasn't ideal, but was still a good unit. I would recommend uhaul for storage simply on the basis of security.

Évaluation :

5

Judy is the best

Évaluation :

5

The Facility and Management was excellent. I had two storage units to fill my needs.the rest room was always clean. AND I always commented how clean it was.

Évaluation :

4

The access hours are a bit short extended hours or even extended on pay

Évaluation :

5

Our unit was ready on arrival and there were plenty of staff to get us through the process of unloading and storing. I highly recommend!

Évaluation :

5

Great place to store your everything..

Évaluation :

5

Our belongings were safe and clean, unit was never broken into and to our knowledge there were no issues with critters getting into our unit. Friendly staff and very helpful. Merci.

Évaluation :

5

Clean and friendly staff!

Évaluation :

4

Some uhauls have an area for unwanted items or disposal items.

Évaluation :

1

They did not treat me well and charged me for every little thing. I will never go there or recommend your service to anyone.

Évaluation :

5

Storage area is well maintained and clean. Staff was always very courteous, helpful, and responded immediately to every need and request. Great storage choice!

Évaluation :

4

Closing access to your storage unit at 7:00pm is too early.

Évaluation :

5

Everything when smoothly everyone was helpful and friendly. Great job.

Évaluation :

5

Thank you for everything 😊

Évaluation :

5

The owner (per name tag) was super helpful and extremely nice

Évaluation :

2

Unit I reserved over the phone was not a climate control unit when I got there. Luckily I only need it for a month.

Évaluation :

5

Thank you I appreciate your help

Évaluation :

5

MANAGEMENT OF THE FACILITIES ARE GREAT

Évaluation :

3

High rates for storage rooms. Higher then anyone else.

Évaluation :

4

I like the unit being indoor for climate control purposes.

Évaluation :

5

Judy was great thank you for the help.

Évaluation :

1

This is absolute worst experience I've had with a moving/storage company. The staff specifically ridiculed my fiancé's payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I'd rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.

Évaluation :

5

Have rented trucks from Judy for years, always a pleasure!

Évaluation :

5

Patty Moore was extremely helpful! Thank you 🙏

Évaluation :

5

I appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn't she tell me at that point that the keys and lock were mine?

Évaluation :

5

When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.

Évaluation :

2

On the day of my pick which was after hours, my 10ft truck wasn't prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.

Évaluation :

3

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

Évaluation :

2

There was roaches and the central air did not help keep my stuff in temperature

Évaluation :

5

I found all the staff very helpful and eager to serve with a smile.

Évaluation :

5

Thank you for being quick and super helpful. Wish you the best!

Évaluation :

5

Storage clean

Évaluation :

3

It would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.

Évaluation :

4

The hours listed for access to the storage was not the same. This may be due to COVID.

Évaluation :

4

Everyone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.

Évaluation :

5

Staff are very helpful, competent and friendly. I liked the facilities and security. Would choose this facility again should I have a need.

Évaluation :

5

Kind, courteous, and professional.