Évaluations des clients U-Haul Moving & Storage of Moreno Valley
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Moreno Valley
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David A. le
Repair radio volume control it was trash control.
Norma J. le
Nothing that I could see
KEVIN D. le
Your rep called out 6 or 7 people with reservations that wasn't there before she help me and there was 8 people in line I wasn't the only person complaining 3 reps. At the counter 2 working 1 person doing nothing
David A. le
The gas level was on E. They had to add 2 gals of gas just to make sure I could get to a gas station. I was also told it was on 7/16 of a tank when filling out paper work. Then told 1/16 when I went to get the truck. It was on E not 1/16.
Matthew F. le
My family ended up transferring all my daughter’s stuff from the old rental truck to the new rental. No help was provided. UHAUL can at least provide us some help after what I went through on the first rental. Very disappointed and unacceptable.
John L. le
I've never experienced such abysmal customer service. I've never seen anything like it. Rude. Disconnected. One of them even decided to get into an argument with me over something with which she knew nothing about. It was a trip. (And I'm a pretty cool guy.) If I was the manager of these two lady "service" people I met this morning, I'd remind them that they are replaceable and then I'd replace them with people who appreciate the jobs and the paychecks. Amazing that U-Haul has spent tens of millions of dollars on branding their service, and then they allow these sorts of employees to ruin it for them. Good work, U-Haul. Shameful.
liz m. le
Greeted with a smile
gustavia c. le
I can’t think of a thing. Judy was absolutely breathtaking and amazingly the most comprehensive attendant that I’ve ever encountered. Thank you for hiring people like her; she demonstrates excellence!!
Lawrence W. le
The windshield was dirty and covered with bug splat. I filled out paperwork online with the promise of not having to wait in line for pick up of truck. It took an hour from the time we arrived in the office until we left the premises. I immediately had to get gas in order to get to my destination. Not even a half a tank to start with. I do not like to have to find, and take pictures, with my own equipment, damage to truck without anyone from the office to observe, and note the damage.
Ernie P. le
Nothing
Orlando P. le
Just the wait was a bit long i think If they had more staff helping customers it will speed up the rental process
jonathan h. le
Called to make a reservation. When I arrived, I was told I needed 3 phone numbers to be verified, which wasn't an issue, but could have been if the other people didn't answer. Was also told I needed to rent the hitch which was an additional charge, even though I rented a truck and trailer combo. Will not be using uhaul anymore
Kathy A. le
Gas was not correct
Harion P. le
There is nothing you need to do the service was great
Blake H. le
There is nothing you can improve on. The 2 lady's who helped me today were awesome and did everything to perfection.
Clarista G. le
You charged me for gas when I filled the car up
martha e. le
No need you have excellent service.
Debra L. le
very friendly. we returned the trailer right at office closing time, but was told there was a 24 hour return. was sent a link of how to do that. Didn't need to use it, made it right at 7! Rene, the man that guided us in was very nice. very roomy area.
Joseph P. le
My customer service representative Ms. DeeDee was very courteous and quick. She made the experience pleasant and hassle free. The lot attendants were also very prompt with checking out the vehicle and returning. Will definitely return in the future! Thank you!
LINDA C. le
Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".
Michael H. le
Excellent customer service
LUIS M. le
Customer service was excellent, energetic and gave a great example of what it is to enjoy what you do as if it wasn't a job. Thank you Isaiah.
David A. le
Unfriendly staff.
Karen F. le
When we returned the truck before the office opened there was no instructions and no drop box for the key. Need instructions to drop off truck after hours.
Anita W. le
Thank you Judy and Josie. Also to the guys outside with the equipment. ??
Valarie J. le
Norhing. Your operation is well ran.
AIMAN A. le
It’s been a while since I have rented a U-Haul. The biggest complaint I have had in the past was customer service. Everyone at this location was fantastic! From the lady I made my reservation with, to picking up and dropping off my vehicle. Thank you!
ALEJANDRO A. le
Judy is very good with customers
BEATRICE W. le
I had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession
angel r. le
The staff here is very fast and professional. I highly recommend.
michael a. le
The staff was really helpful and Customer service was excellent.
Juan A. le
Loved the experience, first time home buyer and it was a fun move
Sandi M. le
Awesome customer service... easy and fast pickup and drop off.
matthew m. le
Waiting, waiting and more waiting. There was a line to the door and only 1 person helping, yet 3 people working in the yard.
dakkar h. le
Judy at the Moreno Valley location was awesome. Helped me out and was very helpful. Thank you.
Yolanda C. le
Great customer service
Erin G. le
Check in took way too long, not employees fault, VERY slow computer system. Truck made a super loud noise while on the freeway, kinda scary.
Viviana A. le
Go eat time using storage and it was fast and easy
CARLOS G. le
I only complain about the person delivering the trucks. It is not cordial and fast it does not have treatment for your business.
LUIS L. le
The Moreno valley location always makes it quick and easy. Very professional
FRANCISCO L. le
Great customer service and attentive personnel. Best experience ever with rental facilities
cynthia a. le
Judy is absolutely amazing! From the moment I called the facility to inquire about Storage units she was so helpful. When I arrived the day of, she greeted me with kindness, and made sure her staff got me all checked into the 2 storage units I needed to fit all my belongings. The lady at the desk that assisted me, I think her name was Jolie, was also extremely nice and helpful. She got me all checked into the storage units and assisted me in dropping off the U-haul truck that I rented. Overall, the staff here is great! They go above and beyond to make sure their customers are taken care of.
angel r. le
The staff here is really good. I was in and out of there in record time.
Brandon C. le
Clean modern storage facility. Great customer service.
Consuelo V. le
Drive up faboulous idea!!
AIRICA P. le
Cold water for customer at check in Check out.
ARNOLD M. le
Great service, thank you!
Lara P. le
I could not find the lock box to return the key even after walking all the way around the building. I also can't believe I was charged a $74 fee for not putting gas in the U-Haul, especially after I only used 1/8 of a tank and paid $1.09/mile (46.65). What a racket; I don't remember reading anywhere that I had to replace the fuel before return.
Frank M. le
Fast and easy service! Customer service was awesome. Good job guys!
Alyna H. le
I was told that my reservation was confirmed and all I had to do was show up and use the app or log-in online to my account to be able to pick up the truck. My reservation was for 6am and I was not able to get the truck until someone arrived at 8:45am. During the waiting time I called uhauls customer service line to try to figure out what the issue was and I was just continually transferred to different departments. For the future be more organized so that customers do not have to waste time and be frustrated.
hassan c. le
Trucks with out gas Trucks stop with out gas 1 away from uhaul location ..they told me has gas but it was empty..the truck stop in middle of street in busy trafic ..thisocation are lier .and screw6me up .they're not respect custmer
Blake C. le
Pissed off ripped me off took my 100 dollars for going over 13 minutes waiting for a manager to call me ASAP
gary j. le
Employees working the closing shift went above and beyond on 05-15-19.
ALLAN S. le
Check equipment before customers show up. The first trailer had a flat tire after it was hooked up to my vehicle. It had to be replaced.
JASON M. le
Friendly knowledgeable staff.
Margaret B. le
Nothing, I had a really fantastic experience. Everyone was nice, friendly and very helpful. I will use this location again and definitely recommend to others.
DEBRA B. le
.89 cents a mile is a lot. It should be free miles
Ronald S. le
The lady was very helpful and out right
DEYANIRA B. le
Excellent customer service, ms bill she’s very helpful and very nice . Thank you so much for everything:)
Dominic Z. le
I've had countless terrible experiences with U-Haul. If you weren't one of the only truck rental companies in the game, I would go to a competitor. However, the staff at this location were competent and helpful even if their software wasn't--it kept crashing.
PAUL F. le
The equipment was not properly inspected which resulted in 1/2 day loss due to broken fuel line. In addition we lost gas resulting in more funds being required to fill what came out of the tank.
marco p. le
I reserved a pickup only to get a phone call wile I was next in line telling me there's no pickup but a cargo van. It was my only day off and I had to leave a helper so I needed another day to finish moving
eldrige m. le
My experience with uhaul was very satisfying. I would definitely use them again in the future.
Michael H. le
Excellent service VERY professional
MIASHA L. le
GREAT EXPERIENCE ALWAYS WHEN I USE THEM. I LIKE THE QUICK CHECK IN AND CHECK OUT
George G. le
The staff at this location was friendly, helpful and very accomodating; however, trying to check in on the website was frustrationg and did not work at all.
Jose U. le
Mobile app didnt expedite trailer pickup. Upon checking in three people working counter but only one taking customers? Not enough service people waited 20 minutes for trailer hookup. Upon drop off went to inspection/drop off as instructed once again was told drive to trailers and wait by employee. Waited 20 minutes again called office & was told I need to checkin inside. I walked over another employee said no just wait at trailers someone will be there. Walked back waited again until someone arrived. Unorganized at this location.
William P. le
COMPUTER SYSTEM IS SLOW AND IMPOSSIBLE
DEION R. le
No improvements needed. Thank you Judy for being a wonderful person. I apreciate you and your team.
melanie l. le
I think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.
DAVID S. le
I suggest you service the customer who is in front of you and put the caller on hold
Melodie A. le
Nothing
Joey M. le
Judy did a great job!
ANITA T. le
I'm going to be writing corporate about my complaint. I'm very dissatisfied!
Ricardo S. le
Too slow at the front desk, Wasting too much of my time!
Denise R. le
A you charge for EVERY LITTLE THING WHEB YOU RETURN A $19.95 TRUCK YOU USED FOR 4 HOURS. NEVER EVER AGAIN!!!!!!!
Nicole M. le
I was told I would get a $33 credit for bringing the truck back with the amount of gas they told me because I took it with less gas than a quarter tank. After calculating everything, I don't think I got my credit even though the person who checked me out said I did. Please advise...I will be calling tomorrow.
Theodore S. le
Courteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review
REGINALD L. le
The clerk was helping a guess when walking in she did not acknowledge us we stood in line for 20 to 25 minutes before someone else came to help us
carlos l. le
I would recommend having more than 1 person helping get customers in an out. I would also emphasize a bit more on why customers should fill the gas before getting back. Just because it’s on the contract in small print doesn’t mean we as customers know.
Heather C. le
You can not over change your customers for trailer use when the trailers are on your property!!!
Lawrence Scott G. le
My experience at this U-Haul was the worst. I was not called back for over 5 hours on a job that was quoted for 3. And then they had the nerve to call and say they can’t put the hitch on. They could have called to let me know this way sooner. All out worst service from the so called manager.
Erwin R. le
The check-out process is a little long, I had a reservation but I was still in line for maybe 30 minutes before reaching the counter. Checking in the vehicle was awesome, it took all of 90 seconds.
MICHEAL M. le
The employees there were very professional and kind, and because what we wanted to rent was not available as it was supposed to be, they offered us other product, and that worked out very well for us. We'd like to thank you for everything you have done.
carlos m. le
The staff was very professional and my entire transaction went very well. I recommend this location to anyone in need of service.
john b. le
Complimentary coffee for customers would be nice. Other than that, your employees are VERY NICE, and that is about the nicest U-Haul facility I've ever seen.
djanee B. le
Gas tank was on E when checking out the truck. Worker informed us that the gas was stolen from the trucks. Maybe hire security to protect Uhaul equipment.
michael m. le
Needs more help!! It took an hour to rent one dolly.
Jeffrey L. le
A+
Michael H. le
Best service provided, kudos to entire staff!
charles t. le
Fast and efficient service very pleased
Greg h. le
Uhaul was accommodating and a overall excellent experience thank you uhaul for making our move a pleasant experience sincerely Greg Haan
Howard B. le
Way more customers than counter people to help, very warm and uncomfortable inside store
Jaeon D. le
Very poor service. Employee our policies and mile Guideline
omega c. le
Keep the process at least the same and customers will receive a positive experience. The service was great
Melanie H. le
Carlos was friendly and helpful.
Teresa C. le
Friendly and quick service
Joseph G. le
Just when returning trailer not clear what to do drive up front or drop by where was picked up. Walked all over just to go back to front desk to go back where we were at. Just where we picked it up
Joshua M. le
They were very friendly and welcoming.
Jennifer R. le
From the guy that hooked up the trailer to the ladies in the front office I had all around great service.
Steven R. le
Very quick service this time... In the past it has been much slower.
robert v. le
Excellent customer experience
RAUL T. le
Grate service, friendly people.
alma p. le
They were very busy. Excellent service only thing I would do different is checkin on line.
AARON L. le
Great place.
CHERYL S. le
Excellent facility. I wish all U-Haul were like this one. All employees are friendly and very knowledgeable and helpful.
GRAHAM C. le
Very much appreciate the facility and service provided.. thank you
sue c. le
It was a great experience. Easy , friendly, quick!
Mary A. le
Only thing I didnt like is you can tell someone smoked in the truck. Being a non smoker I prefer not to smell it. Besides that my experience was great .
Jade L. le
You could improve in telling your costumer with detail regarding the renting rates and the specifics to the pick up and drop off. And your prices could be a little bit more reasonable. I had to rent a small truck bit had to drive back over 70 miles to return the truck because I was made impossible to drop it off some where near to me, or to my convenience. Other than than the service was good.
Sheila S. le
Much easier drop,off than pick up. Much better customer service.
James H. le
The staff was very pleasant and nice to do business with. Thank you Ms Judy
Renee M. le
First (older) woman that helped me was rude and sassy! The second woman was a lot friendlier. The man outside was nice too.
Lindsey A. le
Customer service reps were friendly and helpful.
Millicent Z. le
The self check in was frustrating, I’ve rented from uhaul before they kept saying they couldn’t “ read” my drivers license then cancelled my order when my other contact didn’t answer the phone! I explained he was catching the train why need to verify who I am with my contact person that’s only if I return late. I didn’t need the headache and stress this morning. I had to text my son tell him to answer his phone if they called back , and they didn’t after all that! So the self check in without having to go to the counter was a joke.
Raveon W. le
No. Customer service sucked. Wish I would have had the time to drive it back to my pick up location
RHODY P. le
The customer experience was excellent! Keep doing what you your doing !
joseph W. le
The associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.
GERRY M. le
Your prices are a little high compared to Penske
shelita d. le
Everything is great the crew st this location are all great and very professional and helpful.
Marsha M. le
I was fully satisfied with this facility
HARION P. le
nothing service is great.
hector c. le
Judy, Mgr was excellent, efficient and courteous.
GRAHAM C. le
It’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated
JOSIE I. le
My drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!
MAJORIE T. le
This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.
joseph W. le
Carlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe
Timothy M. le
Judy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.
MONIQUE L. le
I absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team
Bunnavy M. le
Great customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.
John M. le
The folks at U-Haul were gracious and helpful. Thank you.
JOHNNY S. le
Barbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!
lisa s. le
Going to court got assault
STEVEN O. le
The manager Judy was always helpful and exceedingly pleasant to deal with.
fidencio g. le
First time there and was pleased.. with the service .
PATRICK R. le
N/a
NATASHA H. le
Didn't have what I was looking for.
peggy f. le
Everything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.
ANTHONY S. le
Great service.
WILLIAM C. le
Facility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.
ALBERT R. le
Thanks for your help I really appreciate it
Tricia B. le
Josie was great! So helpful and friendly :)
Michael N. le
Satisfactory
RITA D. le
My family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.
Joe F. le
Great place
edith w. le
Love your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.
MISCHA D. le
The staff was great thanks
RACHEL G. le
Judy is a fabulous Manager and always has s smile on her face and also she is always so very helpful when I come in to handle my storage needs👌