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Sherdon TCustomer Reviews for U-Haul Moving & Storage of Moreno Valley
Testimonials From Recent Customers
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Excellent service
RASAQ BThe wrongfully charged me for dropping off therr.
Michael WI was able to get in and out quick and easy.
CLIFFORD BVehicle was given to me on empty. My contract did not reflect the fuel amount upon returning. I was told to bring equipment back on empty. If I did not have verification of a picture I would've been charged $120 for fuel and a $30 fuel charge on top of the 160 that was previously taken Another hundred dollars meaning I would've paid over $320 for service upon return upon returning it with less mileage and gas
DAI WVery good job excellent staff
DONALD FGreat customer service and clean equipment.
MICHAEL HI didn't like that they wanted me to look the miles up myself. I knew it wasn't right for them to try to tell me to look the miles up. I didn't work there.
YOLANDA SAaron was great at checkout.
FREDERICK DYOUNG LADY WHO HELPED ME WAS VERY COURTEOUS AND INFORMATIVE!
DAVID LStaff were great.
Juan G | Expérience généraleCustomer service was on point . Love the Staff! Very Professional!
ANTHONA WCongrats on job/process well done.
GARY SNo improvement needed
TERRY MStaff was amazing. I believe her name was Dee Dee, sorry if i misspelled it. She was the best. Very helpful and made the experience easy to do.
ELENA OEverything is great nothing to complain about
JAVIER Fimprove the quality of trucks
JOHN FFree gas would be nice.
JAVIER JWas giving false info on the furniture blankets OVERCHARGED WHEN YA ASSOC. GAVE ME WRONG PRICE
SYLVESTER RAwesome fast customer service, answered all questions. And fast turn in
SCOTT RStaff was friendly and courteous.very helpful.
CYNTHIA D | Expérience généraleJust keep doing it same way, because from my point of view U-Haul has it all
JOSE ONothing I Was Completely Satisfied Zion & All The Staff Members Were Warm Welcoming, Helpful And Respectful This Was A Good Rental Experience!
PARTICIA ESUPER THANKFUL FOR THE SEATTLE PLACE THE SAMOAN GUY THERE WAS SUPER HELPFUL IN MY STRESSFUL MOVING PROCESS. The guy at checkout in California SUPER HELPFUL AS WELL!!!!
Cami BLocation, equipment, and staff were fantastic! However, I never received a receipt or invoice for my rental.
BARRY SThe gentleman who handled my drop off was very good at his job. The drop off was very quick and flawless.
WILLIE FGreat customer service, and the cleanliness of the van was impeccable and the van even smelled so good i was surprised.
KARINA AGreat customer service, BUT just make sure that if you plan to return a trailer after hours you will might need a Jack to lift the tailer off your hitch.
RICHARD FStop charging for gas when the truck with exact amount the customer left with. And especially if you're ask by U-Haul to drop off at a different location.
FRANK JThe app is confusing.
Gilbert LBe more efficient with the check in and check out Upon return
DANNY WI did not need but one furniture pad. The others were given back to the facility.
Robert CCheck equipment before next customer rents it. Tire straps were worn and needed to be replaced. Trailer brakes locked up going in reverse.
ANTHONY VNothing,on the job quick rental and return
INAH GGreat service
GEORGE AThey gave me the wrong return time and charged me an extra day for that reason.
MARCO LI reserved a utility dolly when I reserved the truck online. I was told that there was none available when I went to pick up the truck. I had to purchase a dolly so I could move my furniture. What's the point of reserving equipment when it's not available. Not good customer service.
ANJANI SGreat place one of my turn signals was not working and he tested and replace fuse. Thumbs up
VICTOR MUsing the app at this location was terrible!! No signage made it difficult. Gentleman working inside store, Adrian, was very nice but the gentleman working outside was incredibly offensive! Very rude, talked to us like we were idiots, wasn't helpful at all and drove the vehicles carelessly. I get finding good help can be difficult, but it's sorta obvious that customer service isn't a priority at this location at all. Will never use this location again.
MARC JStore was really great and very nice
D'WANA DNeed more staff only 2 people at the counter on a weekend with the line almost out the front door.. rental truck was giving to me with almost an empty gas tank…. They forgot to put an appliance dolly in the back so i had to go all they way to pick up …
YEREMY NEverything is perfect
JONEIL BGood service and quick
LEON FSherrie is exceptional!!!
ERICA MGreat experience highly recommend
MARIO QI enjoyed your operation very well🙏
ALI BGreat service
HECTOR HThe brake pedal was slick; my foot kept sliding off the brake pedal. I was doing 50-55 on the freeway with cars zipping past. I looked at the speedometer and it read EIGHT-FIVE MPH!
JAMES HExcellent service clean storage unit and 10 out of 10 customer service department
Telly C | Déménagement en ligneEverything went smoothly, it was my first time using uhaul, I have no comment.
JAQUELINE AThe whole experience was very smooth. Pick up was easy and we were able to purchase additional supplies, (mattress covers, boxes, tape). Parking space was extremely limited. The return was quick, less than 5 minutes.
DARLENE SGreat service.
CARVONTE HAMAZING SERVICE AS ALWAYS.
DARLISA WWhen I rented the truck, I wanted to return the truck to a business in Menifee, CA. I was told I would receive a discount if I was willing to drop the truck off in Moreno Valley, CA. I agreed and dropped the truck off. After disputing the amount and receiving a refund, I received an additional bill saying I went over on the mileage. This location was more than 30 minutes out of my way (one direction of travel). I would NOT have gone over on mileage if I could have delivered the truck to the Menifee location. Uhaul has a monopoly on this market. However, next time I will consider another option. I believe the mileage charge should be refunded. I was completely inconvenienced and will not agree to any alterations in the future. Uhaul made an agreement and then fined me after making it seem like I was doing something favorable for them. Pretty ridiculous!
MATTHEW BExcellent everyone was friendly 😊
JESSICA MIt’s was a good experience like always, fast and Sherie was friendly.just don’t see why I’m charged a whole day fee when I went over by 1hr?? Was pulled over 2x because context did not match the unit I had …
JOSUE FFirst pickup location was bad so they sent me to another down the street that was fantastic.
RONALD PI had a great experience with using the 27 footer truck. Thank you for your service.
JOSE CRien
MARY WIt was great and great customer service as well as upgrading in last minute
JOANN FMultiple items were ate through had holes boxes ate through ages ate through shoes tore up. Staff were friendly but not all done coo done not the best attitude or energy
Dazenay J | Expérience généraleClean storage areas and great staff answered my many question with a smile. Would recommend this facility to store your goods for cleanliness and safety...
SUSAN R | Expérience généraleI was highly upset because they said it was free for 30 days but yet they charged my card when at that moment that card all it had was just that it's really hard to get my refund back from them I've been waiting for over 6 days for one
Karla A | Déménagement en ligneOffice attendant denied me access to the unit I had rented online. I never was able to see the unit I was charged for. Worst experience ever with Uhaul.
Romina Y | Expérience généraleEvery single staff person I spoke to was knowledgeable, helpful and most importantly kind!! Thank you guys for making this one of the best moves I’ve done!! I’ve moved about 25 times so far; I know great when I see it!
Chris S | Expérience généraleI always use uhaul.
RAMONA W | Premières impressionsI always felt rushed to get my stuff especially toward closing time. They took out the trash cans in the area so you couldn't throw away trash and always sketchy people smoking and being suspicious in the storage area
Muhamed B | Expérience généraleAttendant in that location, 23730 Sunnymead Boulevard, Moreno Valley, CA 92553 with complete lack of customer service, rude.
Romina Y | Déménagement en ligneMerci
gloria r | Expérience généraleOutstanding
Edgar G | Déménagement en ligneThank you for a blessed 4½ years of service. Much appreciated.
yolanda e | Expérience généraleStaff was very helpful and friendly
FIDEL S | Premières impressionsI did the ride share thing and brought a couple trailers down for a refund of $725. The person at trailer pick up was awesome, the person on text was awesome (except the refund hasn't hit yet). And one of two people were awesome at the drop off!
Chris S | Premières impressionsI had no problems with my storage from access to payment's! The staff is super efficient and actually extremely helpful with courtesy and empathy willing to find solutions to fit your needs!
Tracy G | Expérience généraleHaving uhaul as our storage for all these years has been nothing but a pleasure there were times we could of used later access but other than that amazing experience we wouldn't move out of we didn't move to a new area. We always recommend friends and family to Uhaul storage
Timothy L | Expérience généraleVery helpful staff: clear directions, information, and suggestions. Timely notices about rent increase and due date.
Amy P | Expérience généraleEasy check in/out process. Really helpful to be able to do tasks online.
Nicolas C | Expérience généraleGreat experience
GARRETT B | Premières impressionsI got to the facility around 7 pm to move my stuff into the storage unit, but was told the facility is closed. I told the employee, that the Uhaul app said they closed at 10 pm, he stated that it was incorrect. We had to leave with the uhaul truck and inconveniently move the stuff into the storage unit the next morning, and also the truck in.
adrian w | Déménagement en ligneThe units were very nice and the staff was very professional
DAVID L | Expérience généraleVery friendly and helpful.
chamay l | Expérience généraleGreat, very convenient & the staff was very professional & informative. The facility was clean and nearby. Happy with my overall experience will recommend & made the whole moving process much easier !
Maria O | Premières impressionsI really love it!! How easy and fast was the process
Angelica A | Déménagement en ligneEverybody was very professional.
DAVID L | Premières impressionsThe unit a inferior unit and didn't specify that. I never put anything in the storage.
Sosena P | Expérience généraleAccess Hours are only available during office hours, which was really inconvenient as it was the reason to choose the storage unit in the first place. Customer service from a certain employee was poor as they were condescending and didn't help me at all. The manager here was kind and understanding and helped me get the storage size I needed even with limited availability.
Ryan G | Premières impressionsIn August 2018 when i first got the storage room no problem payment on time even doing covid pay my bill on time in 2021 that's when it started to get crazy didn't want my niece to hav access to the storage room she been on my list of proof authorization to go in there and they still wouldn't let her go in there at the beginning I told them I get my disability money on the 3rd of every month and I can come in on the 4th of every month and pay it no problem from August excuse me September 2018 come forward all of a sudden when my niece started paying the bill that's when problems started happening U-Haul went back on their word but it's good she said she took everything out and closed account so I don't have to worry about helping her pay the bill no more and whenever use U-Haul ever again I'll find another company if I ever need a service like that ever again and I wish I can give you a bad rating
kevin L | Expérience généraleMy storage was way in the back with no doors to access. $80 a month was a little too high for the size storage I had but other than that it was ok
Sheila S | Expérience généraleJust wish we were able to stay later to get stuff because people with off work hours is hard
Stephanie L | Premières impressionsI truly enjoyed the service and Megan was very very nice and very helpful to me thanks Megan
Terri L | Premières impressionsUni1912 was stolen 2 times and unit 0151 was also stolen from these people! Unit# 0151 I paid a monthly payment of $181,9 plus $14 of the insurance Unit#1912 I paid $141,9 plus $14 of the insurance! No trust this company anymore
RAIDAH V | Expérience généraleThe women at the front desk was very pleasant and was more than helpful and Courteous. 5 out of 5 service
RICKY P | Expérience généraleTo expensive to rent
MARK V | Expérience généraleThe staff is very understanding!
FELINO A | Premières impressionsEveryone there is so nice, respectful and helpful. It's very clean and they have packing materials and have lots of rental storage and truck options. The only reason I only gave storage times a lower score was because if you're there before closing and you're ready to leave the guys come around and they want you out.
Karen B | Expérience généraleThey should be able to come to store after hrs if office operations
johana v | Premières impressionsThe app shows the hours to access the units is until 10pm. We went back with a last load and weren't able to access the building. We had to leave the truck there with our stuff and had to return the next day to finish unloading.
Gloria D | Déménagement en ligneWorked with me when I had issues with the app and reimbursed me after being charged an additional month.
Nathalynn E | Expérience généraleMy experience at this location was awful. The personnel was not knowledgeable, friendly, and lack professionalism. I would NOT recommend this U-Haul location to my friends and family member.
KENNETH O | Expérience généraleExcellent.!!!!!!!!!!!!!!
ramona w | Expérience généraleEveryone was very nice except one black lady and I did not want to give a poor review on number four because of one person. I think it would be nice if you had trash cans because I noticed in some areas people were just leaving trash because there was no trash cans.
CYNTHIA N | Expérience généraleLost items to theft
LEWIS B | Expérience généraleProblems from even before I moved in. Sent to different location to pick up truck, when moving in, the unit was not ready. I had to wait until next day to unload and then was given a smaller unit than what I had reserved.Also had to buy an "Approved" Lock and told to take off the lock I had placed on my unit. Why can I not keep my stuff secure with the lock of my choosing instead of the generic, overpriced lock that they sell. Absolutely unacceptable. When I moved out everything was running smoothly until I parked the truck to grab some Lunch. Came back and the truck didn't turnover at all.i had driven that truck no more than 1.mile from the Storage facility. Waited 4 hours in that parking lot for a tow truck. Had to be towed to my address and unloaded a day later without the help I had the day before. I will personally never use U-Haul services again. A person can only take so many screwups by other people.
Roberto L | Expérience généraleVery friendly staff all around good service.
Jermain S | Premières impressionsHappy experience all the way around.
Richard B | Expérience généraleStaff is always very helpful and knowledgeable. I have been renting a unit now for 3 years and I have never had any issues.
Emily P | Premières impressionsGreat people ... I appreciate all you've done...Thank you Barbara!!!
Chamay L | Expérience générale