Customer Reviews for U-Haul Moving & Storage of Moreno Valley

Fix the transmission leak BEFORE renting out the trucks!

I appreciate how they are taking care about the coronavirus and being respectful and keeping people safe

Woman working behind the counter between 930 and 1030 Saturday 3/28/20 was very rude without cause to everyone she "helped". There was a long line which was fine she asked for 10am reservations I said I had a 930am reservation she said I am calling out for 10 wait your turn in such a rude way I explained I made a reservation 24 hours prior and she kept insisting that there weren't any more Vans available. I tried to explain while doing the online check in I submitted an additional order and she just kept telling me there was nothing for me under my name. While remaining calm I kept waiting in line hoping for the other attendant behind the counter and luckily the younger woman was able to help me find my reservation. I understand the stresses of having a job but seriously do some research before telling a paying customer her reserved van isn't there when it in fact is. Even while the younger lady was starting to get my information i over heard the grumpy woman say to tell me yes that's ( my last name) theres nothing for her. Beyond horrible service from that woman have the decency to look up information it's supposed to be her job.

They did a really nice job considering the unusual circumstances created by the China Virus.

nothing

Your customer service is horrible. Manager is a bitch and rude they tell you one thing over the phone and when you get there its another. They price gauge the customers and then harass and threaten the customer never again.

I was just a little irritated on how bad the truck wasn't mainly the body headlight was hanging halfway and wobbling on the freeway fleckering

Staff is very rude

Have more people at the desk. The one lady was overwhelmed.

I appreciate U-Haul's service. It is very convenient. This is a feedback and not necessarily a complaint. When I reserved my 5x8 trailer, a day before pickup I was told since location is out of 5x8, I am being upgraded to 6x12 without having to pay extra. However when I got to location, (with the great help of your staff on location) we found out the online employee had not entered this information and I was being charged the upgraded price for the 6x12. That was also corrected, but I never found out why my online insurance selection of $9 or $11, was showing up as $16 at location.a few dollars won't matter for me, but others may complain. Thanks for listening.

Access hours should be extended. Customer service is excellent 👍

Entire experience was so professional, employees were very helpful and friendly.

Return equipment employee was very helpful.

The only problem I had was my drop off location was close and I never was informed they wasn't open on Sunday other than that everything went well.

All the employees were very polite and helpfull

Awesome

Judy and her team are outstanding. We never have to worry about our rentals. They go above and beyond service for our company. Thank you

Nothing Great customer service

Maintenance needs. Improvement On trucks brakes we’re very noisy and shake it was scary almost hit a few people that cut me off it was bad Also the truck I rented the oil pressure gauge drops to 10 at idle really low for a engine that big

Everything was great customer service an all

Customer service was extremely slow. There was only 1 person to help with a line of about 15 people. Not friendly at all. Messed up my order!! They need to learn how to be customer service friendly.

The App for returning after store hours is not operating or just to complicated, will have to return to the store to complete return....

The two ladies at the counter were very helpful and polite. I was very impressed with their level of service especially when they were very busy.

Very nice place and clean

One way pricing could be a little cheaper

Things are amazing

For starters the trailer was dirty, I advised the tech who hooked up the trailer and he said it’s ok. His name is Isaiah. When I returned the trailer later that day, I was not able to do the after hours check out through the app, because it didn’t work. I was there for approximately 35 minutes trying to get the app to work but it ne we did. When I called the Uhaul number and being on hold for over 20 minutes I found out I was transferred to the wrong department. She then transferred me to another person who told me I can’t help u with that. I will note your account that you had issues, but I can’t do anything for you since I’m not at the location. Your company should really fix all of these things. I’m more than happy to receive phone calls or emails concerning this experience.

Great customer service

Office staff very friendly & helpful

Customer service was the best!

Smooth experience from start to finish.

I like this location and the equipment is great but the only downfall is that they don't guarantee what EXACT trailer or truck you're going to get. And that can have a major impact on the big day of the move.

Ez to do business with friendly and efficent staff. Good mix of tech with personable staff. I reccomend them.

Lower the cost.. I got charged 34 cents on my card because I went over the milage by .8 mile

Judy was a pleasure to work with for this rental

The customer service needs work.

It was a very smooth, and easy experience. Staff was quick and courteous.

The U-haul store is great and their service staff are excellent. Location is a bit of a concern, especially if after business hours.

Friendly staff

The staff here needs to be trained in customer care. The lady named cynthia was very rude and unprofessional. I felt very uncomfortable here.

Always helpful and very professional Thankyou Judy for always taking care of my needs MR ESPINOZA

Looooong wait with no reservation quick line fir easy check in.

Very customer service keep up the great job

Great service

Everyone and the equipment worked out well.

Staff was very helpful and friendly. Service in a timely manner. Overall good experience.

I had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!

I am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.

Great!

It was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.

I canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politics

Just couldn't afford $55 for a 5x5 closet.

All staffs were kind & very professional. So efficient & the facility were always clean & secure. We’ve rented storage unit for last 2 years & really appreciated for the excellent service.

Thanks

Great service. Quick transfer from another facility.

This was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!

Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

I had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession

The staff was really helpful and Customer service was excellent.

Great customer service

Clean modern storage facility. Great customer service.

I think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.

Courteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review

Fast and efficient service very pleased

Carlos was friendly and helpful.

Great place.

Very much appreciate the facility and service provided.. thank you

The associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.

It’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated

My drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!

This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

Carlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe

Judy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.

I absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team

Great customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.

The folks at U-Haul were gracious and helpful. Thank you.

Barbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!

Going to court got assault

The manager Judy was always helpful and exceedingly pleasant to deal with.

First time there and was pleased.. with the service .

N/a

Didn't have what I was looking for.

Everything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.

Great service.

Facility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.

Thanks for your help I really appreciate it

Josie was great! So helpful and friendly :)

Satisfactory

My family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.

Great place

Love your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.

The staff was great thanks

Judy is a fabulous Manager and always has s smile on her face and also she is always so very helpful when I come in to handle my storage needs👌