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Maria ThompsonCustomer Reviews for U-Haul Moving & Storage of Moreno Valley
Testimonials From Recent Customers
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I have to share, this has been one of the best locations I ever had the pleasure of working with. Adrian, JD, and the young lady that called me to extend are all very professional, pleasant and patient. I was just sharing my experience with family last night. In the last week I've rented a truck from this location 3xs and it's consistent! Great customer service and clean location. One of the cleanest!! Great job to JD and staff! Thank you!!
MONICA CARPENTERI've used them many times. Always satisfied. Great customer service. That's why I always come back.
Donna HorneTrain your young people, particularly a young man to remove the sunvisor from the window before starting and moving a vehicle, he literally almost hit someone and then turned around to try to blame the customer very unprofessional, and I will certainly not recommend this location to anyone
Shyra ArringtonThe location facilities were great. The app is the issue.
MONICA CARPENTERI never have any problems here very efficient staff
heidi decasI received a phone call confirming my return location. I SPECIFICALLY asked the agent if after hours returns were available because I NEED to return the truck the same night. They said "yes" but they failed to mention if I needed to drop off after hours the app is required. I spent 20 minutes or so just trying to figure out how returning after hours worked, and this was happening around 11pm in a new area. The actual time spent on the return was 5 minutes.
ANTHONY ReddenJD, Dee Dee and the other gentleman were very helpful and provided superior customer service even when they were heavily understaffed. They were amazing
Bryttnee FrostEasy check in/out process. Really helpful to be able to do tasks online.
Nicolas Castillo | Expérience généraleExcellent service thank you
Sergio HernandezGreat experience
GARRETT BROWN | Premières impressionsI have always had nothing but an excellent experience at this local store.
Roger OttI was provided with information for one truck and then sent another link fir a teuck that I verified the information. The clerk who checked me in was rude saying I didnt verify the right truck. I told him to just charge me as I know that I did verify I was in the right truck. Why was rebtal $86?
Francine RobinsonKeep up the good work.
William PorterThere was only one person working the counter who was servicing two customers at a time. The representative at the counter conducted herself like a drill sergeant in boot camp, barking orders during the whole transaction. I have never experienced anything like it at any other U-Haul location. The picture i was supposed to take would not upload on the link and no one available on the lot to assist. In addition, no one brought the truck to me as I had to find it myself. Very unsatisfactory experience.
Jay CassidyStop false advertising $19,95 to then charge over $100
Junior MorenoWaited outside for drop off help and nobody around for over 5 minutes so went inside to use restroom and explained to staff/mgr that I had honked after waiting awhile and nobody came out and he responded "yes we have staff working but they don't answer to honks" rusely
Carlos La-MadridThe employees are so special. It rare you go to a business and everyone is pleasant.
CELESTE CARNEGIEI don’t understand how I don’t get reimbursed for the truck when I didn’t even use it I literally only drove it one mile and when I brought the truck back the said I went 3 miles like the location wasn’t even 1 mile from the store let alone 3 so pretty much wasted $32 for nothing
Monteunia OutlandTruck and ordered supplies were ready when I arrived, and checkin process was easy. Would highly recommend this location
Thomas PhillipsWhen I arrived Saturday morning at 9:45am to pick up a 26 foot U-Haul Truck, there was a substantial amount of customers waiting in line with only 1 customer service representative working. She was amazing running between two separate desks to keep the line moving despite the continuous influx of customers. She treats her work with great attention to detail and is very consistent because this is the second time I have seen her on a Saturday morning taking care of what seems the entire business by herself. She is clearly a key employee. I wouldn't hesitate to hire her for my own business. The name on my U-HAUL is Meagan L I hope whomever reads this takes the time to commend her as she deserves every bit of praise!
Daniel MercadoThe lady who helped us had a beautiful vibe ❣️
Velma OwensMuy buen servicio y equipo. Atención oportuna y buen precio. Gracias.
Carlos Chitiva MolinaThe checkout process for the truck was longer than expected. This was not the fault of the employees they were doing the best they could with only having 2 employees for a long line of customers. This location is clearly understaffed. As far as the truck goes the maintenance is lacking because the steering was absolutely terrible I struggled with driving it because the alignment and steering of this vehicle was horrible! This truck should have never been given to any customer in this condition it is a safety hazard and complete negligence on the companies part.
Trent TandyI got to the facility around 7 pm to move my stuff into the storage unit, but was told the facility is closed. I told the employee, that the Uhaul app said they closed at 10 pm, he stated that it was incorrect. We had to leave with the uhaul truck and inconveniently move the stuff into the storage unit the next morning, and also the truck in.
adrian wilson | Online Move InFriendly personnel.
Leo BautistaFriendly employee clean building very nice
Gery PearsonThe units were very nice and the staff was very professional
DAVID LEON | Expérience généraleI rented a 10 feet truck. the rental experience went really well. I am pleased and satisfied. One thing that I noticed was that there were no usb outlets where to plug my phone. Yes there was the cigarrete lighter option and the 110 adapter. Yes it is nice to have the the last two options but the usb option is most prevalent in most cars and this truck did not have it
Francisco GomezI picked the truck up and headed to the storage to load it and realized there was a lock on the back which prevented us from loading the truck. I called roadside assistance and they said it would take an hour for someone to cut the lock. Nobody came so I called again and they said there was miscommunication and someone would be there in ten minutes and that took another 30 minutes. I am upset because I had to wait and could've been done sooner. I would like a credit.
ANTOINETTE ELLIOTTExcellent 💯
Andrew HarmondIf you have a known issue with people stealing gas from your vehicles at night, the vehicles should be inspected in the morning and the customer should be informed, when the vehicle is assigned to the customers. The positive outcome, I received a gas refund upon my return.
keith smithKeep up the good work! I was extremely happy I was capable of walk in up the desk and get my key since i had already completed everything online through the self pick up option. And It was even better to received the best truck on the lot. (it didn't smell like cigarette)
Maria MendezFriendly staff and professional
Andres AlvarezReserved a U-Haul online with credit card got to location the tried to get me to go to another pickup location because the truck I needed wasn’t there ,I was told due to the inconvenience I’d get $10 a day deducted from the 39rental fee added due to me having my own insurance , booked for three days paid 95$ before the extension ,I added an extra day upon returning truck I was told my rental price is 297 be careful or they’ll get you
AUDRIEL STEWARTNothing at this time
DANNY CLARKShout out to all the staff working 02/15/24
Stephen CarlosKeep the customer informed in a timely manner regarding the availability of the ordered product. I was not notified until 30 minutes prior to my installation appointment.
AUDREY PREMDASFast service thank you
Franklin Bernalpave the lot
prince wardEveryone was friendly and helpful. The store was clean and organized. Installer, Austin I believe, was professional and helpful. I would recommended this service to others.
Janet JacksonI received email indicating I need to pickup from one location. After waiting in line for 30 minutes, I was told that my pick-up location is transferred to the new location. I need to go there and pickup truck from there. I went to other location and at other location I was told for the trolly I need to go back and pickup from there. How inconvenient that can be for any customer you can imagine. For returning the truck and equipment, I was required to go to two locations.
Rahul DatirUsed after hour drop off and the U-Haul app sucks
Gary BarlowVery friendly and helpful.
chamay lynch | Expérience généraleOn line check in didn't work. van had not been washed and smelt like dog. There was dog hair in the seats. And on line drop off did not work.
Randy jonesThank you so much for your flexibility! I had some minor hiccups during moving day & they were totally flexible wi the my minor changes. You made it stress free!
Stephanie MelendezNone good service
Manuel FloresThe whole process was very easy, from getting a rental truck, picking it up, I only had the truck for 3 hours and everything was fine. Returning the truck very easy and convenient. Good customer service from everyone at UHAL
joe covarrubiasThank you!!! You guys are a blessing!!!
Mark VillalobosThis location is terrible and horrible. The customer service that you provide is well below standard. You should be ashamed of yourself for being in business. I will never do business with you again.
paul fierroDJ the general manager is AMAZING!!
Teresa WarrenProvide better or more information on the location choices available for storing the U-Boxes. We made a good choice but not because we understood or even knew we had a choice. The Moreno Valley location worked out very well for us and they were all terrific. Thx!
Reed JacobsThe owner Dee Dee was helpful even when they were super busy She was so happy and smiling Thank you
Jeanette BurtonGreat, very convenient & the staff was very professional & informative. The facility was clean and nearby. Happy with my overall experience will recommend & made the whole moving process much easier !
Maria Ortega | Premières impressionsBad costumer service
Jordan HernandezTrailer has some derby but nothing crazy couple broken light bulbs that where thrown in trailer but overall great
gilbert penaStop ripping the customer off reason I left this location at 9:45 am for San Diego with no gas I took picture and informed staff they said I had to put the gas just for me to bring it back empty and I wouldn't be charged gas mileage that was a lie they charged me $307 dollars and it only took $50 dollars going & $60 dollars coming back to top it off they had it written down that I had the U-HAULL trucks for 2 days when I only had it for a little over 8hours ripped off customer
Robert CasioceJames was exemplary in his service as it was a very busy day. He was courteous and treated each customer with respect and humor. His demeanor as well as that of other customer service representatives was very professional and appreciated.
Donna WoodsStaff was very friendly and helpful and the equipment was in excellent condition.
Jonathan CampaThanks
Evelyn JamesJust keep up with your customer relations which really see the them really looking out with customers I really liked their over all respect for what I needed and they do excellent work for my needs I would use them again and recommend them to my family and friends Moreno valley store top notch 👍😀👌
Joe CasaresGot blamed for an accident that DID NOT HAPPEN. No damage to truck but lucky we had uhaul insurance. Location on d Street San Bernardino I would not recommend
Michael dankoThere was some confusion about the total charge when I returned the equipment on a Sunday, however, one employee, Dee Dee, took it upon herself to get everything straightened out. It is dedicated people like her that earn my respect and return business.
John BlackburnI really love it!! How easy and fast was the process
Angelica Argueta | Online Move InEverybody was very professional.
DAVID LEON | Premières impressionsThe unit a inferior unit and didn't specify that. I never put anything in the storage.
Sosena Patterson | Expérience généraleAccess Hours are only available during office hours, which was really inconvenient as it was the reason to choose the storage unit in the first place. Customer service from a certain employee was poor as they were condescending and didn't help me at all. The manager here was kind and understanding and helped me get the storage size I needed even with limited availability.
Ryan Gonzales | Premières impressionsIn August 2018 when i first got the storage room no problem payment on time even doing covid pay my bill on time in 2021 that's when it started to get crazy didn't want my niece to hav access to the storage room she been on my list of proof authorization to go in there and they still wouldn't let her go in there at the beginning I told them I get my disability money on the 3rd of every month and I can come in on the 4th of every month and pay it no problem from August excuse me September 2018 come forward all of a sudden when my niece started paying the bill that's when problems started happening U-Haul went back on their word but it's good she said she took everything out and closed account so I don't have to worry about helping her pay the bill no more and whenever use U-Haul ever again I'll find another company if I ever need a service like that ever again and I wish I can give you a bad rating
kevin Lytle | Expérience généraleMy storage was way in the back with no doors to access. $80 a month was a little too high for the size storage I had but other than that it was ok
Sheila Stewart | Expérience généraleJust wish we were able to stay later to get stuff because people with off work hours is hard
Stephanie Larkins | Premières impressionsI truly enjoyed the service and Megan was very very nice and very helpful to me thanks Megan
Terri Leonard | Premières impressionsUni1912 was stolen 2 times and unit 0151 was also stolen from these people! Unit# 0151 I paid a monthly payment of $181,9 plus $14 of the insurance Unit#1912 I paid $141,9 plus $14 of the insurance! No trust this company anymore
RAIDAH VAITAUTOLU | Expérience généraleThe women at the front desk was very pleasant and was more than helpful and Courteous. 5 out of 5 service
RICKY PEREZ | Expérience généraleTo expensive to rent
MARK VAXTER | Expérience généraleThe staff is very understanding!
FELINO ALEGA | Premières impressionsEveryone there is so nice, respectful and helpful. It's very clean and they have packing materials and have lots of rental storage and truck options. The only reason I only gave storage times a lower score was because if you're there before closing and you're ready to leave the guys come around and they want you out.
Karen Buchanan | Expérience généraleThey should be able to come to store after hrs if office operations
johana varela | Premières impressionsThe app shows the hours to access the units is until 10pm. We went back with a last load and weren't able to access the building. We had to leave the truck there with our stuff and had to return the next day to finish unloading.
Gloria De La Riva | Online Move InWorked with me when I had issues with the app and reimbursed me after being charged an additional month.
Nathalynn Ervin | Expérience généraleMy experience at this location was awful. The personnel was not knowledgeable, friendly, and lack professionalism. I would NOT recommend this U-Haul location to my friends and family member.
KENNETH OR SHIRLEY WOODS | Expérience généraleExcellent.!!!!!!!!!!!!!!
ramona whitson | Expérience généraleEveryone was very nice except one black lady and I did not want to give a poor review on number four because of one person. I think it would be nice if you had trash cans because I noticed in some areas people were just leaving trash because there was no trash cans.
CYNTHIA NORWOOD | Expérience généraleLost items to theft
LEWIS BROWN | Expérience généraleProblems from even before I moved in. Sent to different location to pick up truck, when moving in, the unit was not ready. I had to wait until next day to unload and then was given a smaller unit than what I had reserved.Also had to buy an "Approved" Lock and told to take off the lock I had placed on my unit. Why can I not keep my stuff secure with the lock of my choosing instead of the generic, overpriced lock that they sell. Absolutely unacceptable. When I moved out everything was running smoothly until I parked the truck to grab some Lunch. Came back and the truck didn't turnover at all.i had driven that truck no more than 1.mile from the Storage facility. Waited 4 hours in that parking lot for a tow truck. Had to be towed to my address and unloaded a day later without the help I had the day before. I will personally never use U-Haul services again. A person can only take so many screwups by other people.
Roberto Lopez | Expérience généraleVery friendly staff all around good service.
Jermain Sullivan | Premières impressionsHappy experience all the way around.
Richard Bailey | Expérience généraleStaff is always very helpful and knowledgeable. I have been renting a unit now for 3 years and I have never had any issues.
Emily Perez | Premières impressionsGreat people ... I appreciate all you've done...Thank you Barbara!!!
Chamay Lynch | Expérience généraleThank you all and God you for your good workmanship
Nathaniel Fleming | Premières impressionsGreat service
Benge Adams | Expérience généraleIf I ever need a storage unit again, I will be back. We never had any issues and the staff were always pleasant to deal with any time we had a question or a need (in fact, even renting equipment or filling propane the staff are pleasant.)
Dennis FOLEY | Expérience généraleStay from years ago to date was exceptionally polite, helpful, attentive, caring and outreaching. DeeDee has been since the first time I went to her to reserve a storage unit for me gracias and humored. Tanya recently herself followed suit with the same disposition as did Tiny. I'm grateful for how much support Tanya provided me with DeeDee as I vacated my unit after years of making payments on my account. Thank you for stellar service. They should train your New York branches.
Ronald Montano | Expérience généralePlace was clean, busy the day I went in,the only part why I reviewed average was because the monthly price I reserved online, turned out to be higher at the counter, with the only explanation being, we raised our prices.
Mario Medina | Premières impressionsThe associate who assisted me on Thursday Feb.2 in the office was rude and very unfriendly. She seemed inconvenienced by my question and gave off a very condensing impression. Later that evening I encountered a gentleman outside who was in charge of locking up the units and he was very kind and gave me a lot of information as well as showed me where my unit was although it was closing time. I returned on the 3rd and both ladies working in the front office were amazing. They assisted me and answered all my questions their interactions with other customers were also welcoming and friendly!
Celeste Johnson | Online Move InStaff was friendly but clear instructions for access were not given for first time storage user. My access card did not work and I required assistance gaining access at the storage building. There are not enough access doors for such a large building. The complimentary carts were helpful but it would have been much easier to have an additional unload area on the other side of the building.
DENISE RASCON | Premières impressionsThe staff were friendly and quickto help.
James Hatfield | Expérience généraleThe storage outside should be secured with a gate. Our storage got broken into and we lost items. It has an "alarm" but doesn't help cause I wasn't notified immediately, I'm sure if the alarm worked, mgmt would have been notified and then they should have contacted us. I was told "I was going to call you to let you know during my rounds I noticed your lock was gone," this was after we discovered it was broken into. Even tho' the staff is friendly, doesn't make up for the lack of security (considering the city we live in) and notification. For the price I paid a month, they could do better!
LORELYN LAQUINDANUM | Expérience généraleI would not recommend outside storage units do to constant break-ins and lock & key inconvenience. However, my 2 star points are for the move-out accommodations -extended time to after the 2 break-ins ijust days apart and the notices-.
Helena Tanner | Expérience généraleThe first day for me, was great and the employee are really helpful. Plus the price for my storage unit, is a great price for me at this moment. Ty
Shana Hall | Premières impressionsThe Staff was Super, Aways nice and professional.. Thank you for everything.
cecil bradley | Expérience généraleTook My money they took renting to us Never Stood by out Second day of us using the storage But the Mgr Demanded on my Daughter to have her ID and they Locked keep it available the 1225 storage ! They never needed from my daughter ! Crystal wasn't able to get to her clothes her Coat and her dogs food Had to stay in RAIN all night Due to the Mgr disallowed to enter Crystal Denson into. Our storage. How they had not done by their WORDS for renting to us ! LIED ! And She was DISSABLED COLD, WET They charged wrong somehow toward to my daughter Check their cameras on the date on 10-8-22 So They charged Crystal they say she did Cut the Fence or did not Cut their Fence women can't do things using big Cutterd ! . The back area and they allowed homeless people allow walking yhru so a lot of pass time entered in and out on the UHaul property. STILL the FENC E i is And it's OPEN for ENTERTRANCE ! POOR UHAUL People are Pitiful thoughtless towards their Customers ! The Have Done wrong too US !
Pamela Patton | Expérience généraleHelpful Good !
Pamela Patton | Premières impressionsThe hours didn't really work for me but thats just for me so don't let that influence your decision. The staff, facility, storage unit , cleanliness, products available for you to purchase and how safe my stuff stored in my unit were all excellent and worth the price.
John Paulino | Expérience généraleJD and staff are the best very happy and respectful
edmon tyser | Premières impressionsCustomer service was very helpful very friendly and very patient with a beautiful smile I was very content with everything with customer service Thank you 😊
Margie Gonzalez | Premières impressionsMz Judy is so professional kind respectful to all cousomer
Anita Greenlee | Premières impressionsS.O.
RASAQ babajide | Expérience généraleUnable to speak with customer service, ants were all over my stuff, and unable to get stuff out had to come back next day.
jonathan myers | Expérience généraleThe unit numbers were hard to locate on the outside of the buildings. Took us 15 minutes to find someone who could tell us where it was. Once inside the Unit was not clean.Had to wait for 45 min in the heat until it was ready. Other than that the unit was fine!
Adele lingenelter | Expérience généraleThey’re friendly with me as a Deaf identity!
German Zazueta Rubio | Expérience généraleLa razón por la que me cambié con ustedes es que me queda cerca . Solo espero que no me cambien el precio. Por esa razón dejé el otro lugar. Gracias
ANTONIO GOMEZ | Premières impressionsYes I will recommend a friend are a family member when they decide to get a storage unit. and I will be back soon. Merci.
Oliver Trapp | Expérience généraleI've been a UHaul customer for a number of years and it has been a great experience...staff is very professional, polite and courteous...if ever I need storage/moving assistance again UHaul will be the first company I call..thank you very much...
VICTOR ROSS | Expérience généraleFrom beginning to end, you were very helpful. Thank you for your help.
Gilroy Newball | Expérience généraleThank you for everything. Please fix the access port on the building for space #0304. God bless. Josie Cowart.
josie cowart | Expérience généraleIt didn't seem very secure, you could enter the building without a key card since the door was always unlocked. I never saw any security or employee around. As far as cleanliness, there were always spiders and spiderwebs in my unit. It seemed like they never fumigated.
dulce deleon | Expérience généraleAwkward lay out of the units, but other than that, it was a great experience.
Erika Moore | Online Move InMoreno Valley California Uhaul is Awesome
Archie Jones | Premières impressionsThe staff was friendly and knowledgeable and also helpful. I had a great experience.
Barbara Tyree | Expérience généraleThis facility is a very nice and well maintained one. At first we had a 10 by 10 reserved and that wasn't available. We had to pay a bit extra for a 10 by 15, which wasn't ideal, but was still a good unit. I would recommend uhaul for storage simply on the basis of security.
Phillip Kruse | Expérience généraleJudy is the best
FRENSHAKERNAY HARRIS | Expérience généraleThe Facility and Management was excellent. I had two storage units to fill my needs.the rest room was always clean. AND I always commented how clean it was.
edward saulet | Expérience généraleThe access hours are a bit short extended hours or even extended on pay
Karina Federico | Premières impressionsOur unit was ready on arrival and there were plenty of staff to get us through the process of unloading and storing. I highly recommend!
Susan Mcmillan | Premières impressionsGreat place to store your everything..
HOSEA WILLIAMS | Expérience généraleOur belongings were safe and clean, unit was never broken into and to our knowledge there were no issues with critters getting into our unit. Friendly staff and very helpful. Merci.
SHARON WHITE | Expérience généraleClean and friendly staff!
Kenia Mejia | Premières impressionsSome uhauls have an area for unwanted items or disposal items.
Sharon Smith | Expérience généraleThey did not treat me well and charged me for every little thing. I will never go there or recommend your service to anyone.
Roger Mesa | Expérience généraleStorage area is well maintained and clean. Staff was always very courteous, helpful, and responded immediately to every need and request. Great storage choice!
ARNOLD MCCLAIN | Expérience généraleClosing access to your storage unit at 7:00pm is too early.
Andrea Simpson | Premières impressionsEverything when smoothly everyone was helpful and friendly. Great job.
Oliver Trapp | Premières impressionsThank you for everything 😊
candace risenhoover | Expérience généraleThe owner (per name tag) was super helpful and extremely nice
LORELYN LAQUINDANUM | Premières impressionsUnit I reserved over the phone was not a climate control unit when I got there. Luckily I only need it for a month.
Paige Meza | Premières impressionsThank you I appreciate your help
Alisa Thompson | Expérience généraleMANAGEMENT OF THE FACILITIES ARE GREAT
edward saulet | Premières impressionsHigh rates for storage rooms. Higher then anyone else.
Terrell Cummings | Expérience généraleI like the unit being indoor for climate control purposes.
Phillip Kruse | Premières impressionsJudy was great thank you for the help.
Aaron Blumenthal | Expérience généraleThis is absolute worst experience I've had with a moving/storage company. The staff specifically ridiculed my fiancé's payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I'd rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.
JOVAN WALLACE | Expérience généraleHave rented trucks from Judy for years, always a pleasure!
PAULA LORENE | Premières impressionsPatty Moore was extremely helpful! Thank you 🙏
valerie hanot | Premières impressionsI appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn't she tell me at that point that the keys and lock were mine?
catalina gonzalez | Expérience généraleWhen I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.
TINA PLEASANT | Premières impressionsOn the day of my pick which was after hours, my 10ft truck wasn't prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.
RUDY FERRER | Expérience généraleOnly one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes
Victoria Corralejo | Premières impressionsThere was roaches and the central air did not help keep my stuff in temperature
Abigail Lopez | Expérience généraleI found all the staff very helpful and eager to serve with a smile.
ARIE GREEN | Expérience généraleThank you for being quick and super helpful. Wish you the best!
jACQUELINE GARZA-AVALOS | Expérience généraleStorage clean
ARIE GREEN | Premières impressionsIt would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.
Paul Martinez | Expérience généraleThe hours listed for access to the storage was not the same. This may be due to COVID.
Roy Landreth | Expérience généraleEveryone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.
Thi Markwell | Online Move InStaff are very helpful, competent and friendly. I liked the facilities and security. Would choose this facility again should I have a need.
maxine phillips | Expérience généraleKind, courteous, and professional.
Martin Elias | Premières impressionsAccess hours should be extended. Customer service is excellent
GERONE ROBINSON | Premières impressionsVery nice place and clean
Juan Medina | Expérience généraleVery customer service keep up the great job
George Johnson | Premières impressionsGreat service
libier lopez | Premières impressionsEveryone and the equipment worked out well.
Jay Johnson | Premières impressionsStaff was very helpful and friendly. Service in a timely manner. Overall good experience.
Sherry Wood | Expérience généraleI had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!
KELLY TOHM | Expérience généraleI am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.
RITA DOYLE | Premières impressionsGreat!
Melissa Aguilar | Expérience généraleIt was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.
maxine phillips | Premières impressionsI canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politics
OSTILIO VALDEZ | Expérience généraleJust couldn't afford $55 for a 5x5 closet.
RALPH SPARACINO | Expérience généraleAll staffs were kind & very professional. So efficient & the facility were always clean & secure. We've rented storage unit for last 2 years & really appreciated for the excellent service.
Angie Hahn | Expérience généraleThanks
OSWALD SOSA | Premières impressionsGreat service. Quick transfer from another facility.
Joleen Rosario | Expérience généraleThis was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!
cynthia alonzo | Expérience généraleStaff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".
LINDA CHAPPELL | Premières impressionsI had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession
BEATRICE WILLIAMS | Expérience généraleThe staff was really helpful and Customer service was excellent.
michael argumedo | Expérience généraleExcellent service à la clientèle
Yolanda ChaffersLewis | Premières impressionsClean modern storage facility. Excellent service à la clientèle.
Brandon Clifford | Premières impressionsI think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.
melanie loder | Expérience généraleCourteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review
Theodore Staren | Premières impressionsFast and efficient service very pleased
charles tucker | Premières impressionsCarlos was friendly and helpful.
Melanie Hayden | Expérience généraleGreat place.
AARON LEONARDO | Expérience généraleVery much appreciate the facility and service provided.. thank you
GRAHAM CUNLIFFE | Expérience généraleThe associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.
joseph Wegner | Expérience généraleIt’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated
GRAHAM CUNLIFFE | Premières impressionsMy drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!
JOSIE INSANA | Premières impressionsThis was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.
MAJORIE THOMAS | Premières impressionsCarlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe
joseph Wegner | Premières impressionsJudy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.
Timothy Meryweather | Expérience généraleI absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team
MONIQUE LUMPKIN | Expérience généraleGreat customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.
Bunnavy Mogo | Expérience généraleThe folks at U-Haul were gracious and helpful. Merci.
John Martin | Premières impressionsBarbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!
JOHNNY SERRANO | Premières impressionsGoing to court got assault
lisa scott | Expérience généraleThe manager Judy was always helpful and exceedingly pleasant to deal with.
STEVEN ODGAARD | Expérience généraleFirst time there and was pleased.. with the service .
fidencio gonzalez | RéservationN/a
PATRICK ROJAS | Expérience généraleDidn't have what I was looking for.
NATASHA HUFF | RéservationEverything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.
peggy foster | Expérience généraleGreat service.
ANTHONY STEPHENS | Expérience généraleFacility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.
WILLIAM CLARK | Expérience généraleThanks for your help I really appreciate it
ALBERT REYNA | Expérience généraleJosie was great! So helpful and friendly :)
Tricia Belles | RéservationSatisfactory
Michael Nsofor | Expérience généraleMy family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.
RITA DOYLE | RéservationGreat place
Joe Flanagan | Expérience généraleLove your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.
edith white | Expérience généraleThe staff was great thanks
MISCHA DAWSON | Expérience généraleJudy is a fabulous Manager and always has s smile on her face and also she is always so very helpful when I come in to handle my storage needs👌
RACHEL GARCIA | Expérience générale