Évaluations des clients U-Haul Moving & Storage of Mount Laurel

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Mount Laurel

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Gail R. le

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Not a thing. Seamless experience, warm and friendly staff

Robert M. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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GREAT people, GREAT service and GREAT equipment!!!!!!!!!!

Courtney W. le

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the U-Haul experience has improve a lot.

Benjamin H. le

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Le client n'a pas laissé de commentaire.

Raymond S. le

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Brian was very good! He got me all set up with my new storage unit with no issues at all! Thanks, Ray

JOSEPH B. le

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Nothing to improve. The gentleman there was very friendly and helpful with finishing my trip in a positive conclusion.

Richard B. le

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Le client n'a pas laissé de commentaire.

Subhanu D. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Le client n'a pas laissé de commentaire.

Richard P. le

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The location could use a few more paved parking spots.

Raquel D. le

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Le client n'a pas laissé de commentaire.

CONSTANCE W. le

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Le client n'a pas laissé de commentaire.

Chuck R. le

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Le client n'a pas laissé de commentaire.

dottie A. le

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When we went to pick up the truck at Mt Laurel, address shown above, we were told we had to go down Rt 38 to pick the truck up past ARK Road. We always pick it up at the location next to the new WAWA at 38 and Marter Ave and placed the order there also. That is much closer for us Dottie Allen 856-234-6117

Seth K. le

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We had to make several adjustments ti the rental in a very short time and everything was handled beautifully!!!

Randi H. le

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The self check process using the GPS did not work on 2 separate rentals, trying different phones, shutting them down, changing settings, etc. I was able to navigate to the place from my home, so I know the problem wasn't on my end.

Natasha M. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

christopher T. le

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Le client n'a pas laissé de commentaire.

Rachael L. le

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After my experience I wouldn't recommend UHaul at all. I was sent on a wild goose chase trying to get a truck that I reserved. When I went to pick up the truck they didn't have the truck I needed regardless of the reservation. The man stated that they dont guarantee a location just the vehicle. If that is the case then that should be something that is communicated to the consumer. I was sent to another location only for then to tell me they didn't have the truck I needed either. O was sent to another location miles away from where I needed to be. So I paid for mileage unnecessary to my actual move. Moving sucks as it is. Being sent around the Universe just to get a truck made it all the more annoying. I understand people dont bring the trucks back when they are due which causes a problem but clear communication before hand would have helped tremendously

Connor G. le

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Le client n'a pas laissé de commentaire.

john C. le

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Le client n'a pas laissé de commentaire.

Sony P. le

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Taking a truck was tough this time. i have been taking the truck from UHaul for sometime. But this time it was crazy. Asked for 3 contact details since my ID was from Arizona. Due to UHaul weblink which was not working (which i have a screen shot). i did a dropoff and the person told i have to come inperson from next time to the location or 20 $ fine. When the website was is working and the fault is from Uhaul why should a customer pay $ 20 as fine. Please do explain by call or email. i would like to understand more on this. Regards, Sony Thomas

joseph M. le

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The truck was perfect. Clean and did the job. The problem was the process of getting the truck. The website did not get the reservations. I did a multiday rental event, and was done a full day early. When I returned the truck, the store manager did not refund me for the early return, stating since I paid she could not refund me the $50 per day charge. I felt cheated and don't recommend anyone paying all up front. Just pay per day when you are done because of it.

Michael W. le

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Le client n'a pas laissé de commentaire.

Richard V. le

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Le client n'a pas laissé de commentaire.

joseph M. le

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Le client n'a pas laissé de commentaire.

brian B. le

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Closed at time of drop off

Kenneth A. le

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The peeps there are very good

LaToya R. le

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I was very pleased!

Michael N. le

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Le client n'a pas laissé de commentaire.

Helen M. le

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Le client n'a pas laissé de commentaire.

MICHAEL P. le

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My entire experience was first-class at this location. Priscila & Christine were the two BEST representatives I've ever worked with at U-Haul.

Mario O. le

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Done with Uhaul

Donna B. le

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Friendly and very helpful.

Confessor L. le

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After hour check in is too long. Still, your employee Brian was courteous, professional, and knowledgeable regarding his job description. He made the experience worthwhile.

Christopher A. le

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The facility was fine and the attendant was helpful. Unfortunately, Uhaul allowed me to make a reservation for a unit type that doesn't exist at the location so it was kind of awkward after a 1 1/2 hour drive. Luckily the single unit they had available was sufficient to unload the truck.

Chanelle S. le

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The truck was smelly

Thomas M. le

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Le client n'a pas laissé de commentaire.

ercell A. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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Le client n'a pas laissé de commentaire.

david G. le

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Staff very helpful and accomodating with resolving my customer caused problem,

Joseph B. le

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Nothing

Timothy O. le

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Le client n'a pas laissé de commentaire.

Rajeswara K. le

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Bad customer service

Gautanm N. le

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We reached the site to return the truck, a minute before closing. The rep refused to open the door, which he locked before we got there. He asked us to go online and follow the directions. The customer experience was ridiculous. It was 100+ degrees and we had to sit in the parking lot for 10-15 motto figure out return process.

Deborah S. le

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Le client n'a pas laissé de commentaire.

Adrienne L. le

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Great customer service

Joan D. le

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Le client n'a pas laissé de commentaire.

Bernadette K. le

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Well maintained. Very secure

Raymond H. le

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Le client n'a pas laissé de commentaire.

Jennifer R. le

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Le client n'a pas laissé de commentaire.

DENIS A. le

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Was very happy with the way I was treated. Check out was fast and easy. They even helped me move a large item. The best!!8

Brian W. le

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Le client n'a pas laissé de commentaire.

Kizito M. le

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Staff were rude and clearly did not want to be at work. The guy who was working Sunday morning 6/30/19 at 9am when we dropped off was particularly ignorant a surley teenager who was unkempt, pissed off and angry that we asked questions. We asked him what one of the fees on the receipt was for and he said its whatever it is you already paid and walked out got into the truck we dropped off to take round the back leaving us alone in the office! We will not use this location again.

Christopher C. le

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I know that U haul was unwilling to rent vans one way/beyond local until i found the best arrangement for my family on your website. If U-Haul and it’s franchises are now willing to rent cargo vans for one way use beyond local, I hope it is profitable. The vans are safe, easy to drive and economical. My need was accomplished moving my daughter from a college apartment. For me its a win for this customer. If you can make the numbers work?;....I’ll be back regardless. It worked.

Jane A. le

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Le client n'a pas laissé de commentaire.

ERIC M. le

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Le client n'a pas laissé de commentaire.

Kristin W. le

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Le client n'a pas laissé de commentaire.

RYAN K. le

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Brian was awesome and easy to work with. He represents U-Haul well.

robert K. le

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Excellent experience, knowledgeable, courteous manager.

BETH H. le

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When calling to verify rental, make sure the customer service person has the right information & that when customer calls a particular place, if that particular location doesn't have what customer wants but the customer service person sees another location has it, then they should specify to that customer where that correct location is, specifying the correct address, since different from where customer is calling or provide that location's contact info so customer can call.

Geraldine B. le

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The process beginning to end was easy, and the customer service representatives were professional and friendly.

Jonathan W. le

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Le client n'a pas laissé de commentaire.

Walter H. le

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Nothing

IRENE L. le

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U haul was very convenient & a secure location for my storage & truck rental needs..I was very pleased with u haul services..

Elizabeth G. le

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Very nice and knowledgeable staff. Easy check in and check out process.

Jonathan W. le

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The website to return the car was wonky. I spent 20 minutes in the parking lot trying to check in. Eventually got through to customer service. Customer service manually returned the van.

David C. le

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Gary was extremely helpful!

MATT L. le

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Very professional look and very helpful with an issue I had with the truck

Toriano S. le

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Nothing, everything to include the staff were helpful, kind and wonderful.

Ozni M. le

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No complaints. Very happy with the service received.

Karen H. le

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Had a great experience with the owner upon pick up and with another associate upon return.

Srikanth R. le

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Le client n'a pas laissé de commentaire.

CAROL F. le

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.

JOSEPH B. le

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The service people were great, very informative and helpful, especially Brian. Trip went off without a hitch (no pun intended). Thank you.

CHRIS F. le

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Great

Crystal R. le

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Brian is exceptional, made my stressful moving situation much more tolerable.

LOCKSLEY W. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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Le client n'a pas laissé de commentaire.

joyce G. le

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Priscila and company always outshines the other UHAUL dealer in Mt Laurel / those guys have no customers service appeal I wish that corporate would fix THAT!!!~

vivian C. le

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Le client n'a pas laissé de commentaire.

Justin D. le

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The mileage was incorrect and it took 20 minutes to correct the error in the system

MARLISE N. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

Christopher W. le

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Le client n'a pas laissé de commentaire.

Xiomerah M. le

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Very hard to return the truck using self-service. Website wasnt easy accessible, therefore i had to call customer service which had an extremely long wait time.

Marlise N. le

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Hire additional staff. The one lady on site was awesome but she needed help as she checked trucks in and out a line formed thst could have been prevented with additional staff but she was wonderful and pleasant.

jessica g. le

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Thank you

Kenneth W. le

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Le client n'a pas laissé de commentaire.

maureen m. le

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Pricilla is a pleasure. She is so helpful. The facility is clean and accessible.

Maureen M. le

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Le client n'a pas laissé de commentaire.

Douglas G. le

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Le client n'a pas laissé de commentaire.

Amanda L. le

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Le client n'a pas laissé de commentaire.

tomas R. le

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Just continuing offering excellent service like doing...

James F. le

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Le client n'a pas laissé de commentaire.

MICHAEL C. le

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Very unprofessional staff. I had numerous encounters with different staff and they all seemed mad at the fact that they were at work, and they I, the customer was the source of their frustration.

stephen m. le

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Very handy location and was easy in and out. On one occasion the remote for the gate did not work, but otherwise great. I would add a few more parking spots.

tina E. le

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Problem with returning

ANTHONY H. le

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Le client n'a pas laissé de commentaire.

mayra R. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Only one person on call. 4 people in line ahead of me which led to 45 minute wait. The person was very helpful and working hard but was understaffed.

Robert N. le

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Used after hour drop off which was fairly easy to use.

michael H. le

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Was scammed out of $40 for using dumpster to throw away some old clothes and 2 small luggage bags, was given the ok to do so and was told i would not be charged and was charged anyway. Very unhappy.

Victoria R. le

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Le client n'a pas laissé de commentaire.

Guy W. le

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The staff person that handled my reservation was knowledgeable and very helpful.

charles S. le

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Stair roller belts on appliance dolly were worn out. Item should not have been rented, but I was forced to accept it as it was the only one available. Worn stair roller belts caused roller pullies to gouge into my stair tread nosings, resulting in damage to stair tread nosings at my house. Location Owner-Manager (Priscila Molina-Cardona) offered no apology for the poor equipment condition and didn't even thank me when I returned it. Will never again use this location.

Susan O. le

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Second time I've used this location. Staff are always friendly and efficient.

Stacey M. le

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Le client n'a pas laissé de commentaire.

Cynthia S. le

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I was told by another sales person when I signed up my month would be prorated when I left the facility. yesterday told that was not accurate information, knowing that move date would b different,

sandy D. le

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Le client n'a pas laissé de commentaire.

Christian T. le

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The representative informed me she would update my drop off time and ensured I would be ok to drop it off at that time. A week later I was charged an extra day rental fee. Now I cannot get in charge of a manager to refund the fee. No one is being helpful that I’ve spoken to at this location.

cory p. le

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I had a wonderful experience working with this facility. The truck was well maintained, and all of the employees, esp. Priscilla, between 2/27 and 2/29 were extremely kind and helpful. Thank you!

Maria L. le

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Pricilla was not friendly (other than when I signed up for the unit) There was ice at my unit over 3 occasions I was told I would be given a reimbursement when closing unit and than was told no.

John M. le

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Ryan was great help. Give him a raise

Khaliah C. le

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My experience with this facility was easy and convenient the staff was always friendly and professional. Thanks for everything!

Stephanie M. le

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Great place, help, and service

RICHARD M. le

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Pricilla was great to work with in handling my account. I will recommend this facility to all my colleagues!

charles w. le

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Very good customer service.

robert c. le

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The truck was just what I needed to get the job done. Pricing was right and service fine

Helen W. le

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Very happy with the storage unit. Little expensive.

Julie Anne S. le

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It was a very smooth move in and salesperson was helpful and pleasant. This is my second rental of a storage unit and would highly recommend U-haul! Thank you!

jean-pierre t. le

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The location is convenient and the employees are very helpful. However, inside the gate is littered with random detritus and garbage on the ground. I have found rusty screws and other sharp objects.

andrew r. le

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Priscilla is a nice woman who enjoys helping others and is quite a worker regarding the upkeep of the facility. Nice staff as well. Thank you!

stephen m. le

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Service was fine, however there was only one person working in the store on a Saturday, so it was taking a long time to wait on all of the customers.

Francis L. le

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Great customer service.

Mykael R. le

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The associate onsite asked me to come back because it was 15min before closing. We finished everything in 5min both because I started everything online and he rushed me through the rest of the process

louis s. le

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Everything went soon from start to finish

PAULA K. le

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I have been a Customer for a very long time. We just decided to downsize our household. This facility has always been clean and orderly. The Staff is extremely helpful and always welcoming

Kristen P. le

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Really convenient location and helpful staff!

RICHARD J O. le

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Having a 5x10 and raising rent $10.00 after 6 months to me is not Acceptable