Évaluations des clients U-Haul Moving & Storage of Muskegon

Quick and easy.

Tristen was VERY helpful and pleasant!

I called twice to confirm the reservation when we got there the trailer was covered in snow understanding that it is winter and they waited an hour to unbury it to get us on our way from our reservation we had to go inside three times to ask when it would be ready.the staff was friendly but the service was not adequate to get us on our time schedule.also I already left this review once maybe it will get through by doing it twice

Efficient, friendly and well supplied!

Customer service skills needs adjusting throughout management

Trying to make a reservation by calling was very challenging. Pricing was inconsistent among the representatives I spoke with. The actual location was efficient and a good experience, nice staff.

I've used your services before, and this time was no different, excellent. Very easy to reserve, pick up and return. Happy customer.

Grant was very nice and helpful.

you guys did great !!!!

N/a

Staff was very friendly and helpful

Best U-Haul location I have ever used.

Tristan was a great help. U have a valuable person in him.

the young man who took care of me on the rental and the return was way above excellent. I would hire him in a min for my business

Maybe a little more visible staff, at least in the main showroom. It gave the appearance of bare bones staffing which suggested corner cutting

Appointment at 9 didnt get on road till 10, couldnt give online discount due to computer malfunction... have rented 2 other times in the past 3 months, this by far is worst experience ever.....

Rosie did a wonderful job in setting up the rental, and the young man who was working in receiving that day was a pleasure to work with as well. I returned the truck on Friday, January 8 at approximately 2:00pm

Rosie was helpful and knowledgeable. Very nice gal. Great experience all around.

Rosy was very cordial. Excellent customer service

Rosie was awesome and excellent customer service could tell she had pride for her job. Just wish my trailer wasn't heaped full of snow when I picked it up .

Very good experience with drop off.

When will my money return to my debit card?

My only concern is what my final bill will be.

Tristen (think his name was) was awesome! He got me all check out, hooked up, and squared away with my rental needs. Super friendly and will definitely have me coming back to Uhaul for rental needs in the futures.

you guys did great!!!!!

Hassle free

Very nice staff

Good people. Helpful and good attitude!

WAY OVER PRICED for the sizes!!! BIG TRIPLE AAA IS THE WAY TO GO!!!! Super nice people! Wolf lake rd.

Excellent Customer Service! Very refreshing. Thank you!

I got a terrific storage unit that was clean. It's close to the door for easy access. The staff at the U-haul center was very very helpful.

Very courteous friendly service. Very professional. The manager was exceptional. Took his time to walk me around and show me what I wanted. Hugh Macquarie I think said

Grant made process extremely easy an expedient.

I would like to acknowledge Tristan. He was very pleasant, patient and professional with not just me but as I watched him interact with other customers. I find it to be rare lately to come across someone that makes a positive impression on his customers. I hope he gets the recognition he deserves. If I was his manager I would atleast buy him lunch as a small token of appreciation. God bless you!

The two gentlemen that helped me, upon pick up, and then upon return, were great guys, very helpful and professional, they were really great, much appreciated... great job!!

Great Customer Service!

Heck the steering, a lot of play in the steering wheel.

Good experience, online was a great thing. I think 32 miles is to low, especially with the construction going on, add more miles maybe 10.

supposed to be no contact delivery didnt happen very displeased said they couldnt find my location ? had to go inside and wait very poor web design !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The windshield had frost, requiring it to be scraped. While the truck engine warmed up 5 minutes to help melt the heavy frost, a loaner scraper was used. The 26' truck performed to expectations. Thank you for the opportunity to rent.

Awesome friendly and efficient staff! Clean store and trucks

My truck was double booked to another renter. Then after leaving, I looked at the paperwork that they had given me and discovered that the gas gauge reading was not correct and I had to return, adding several miles charged against my billing. I was under a time constraint and the lost 40 minutes delayed our move out, angering the buyers of our home.

I was charged 12.38 fuel charge, and I brought the truck back in with more fuel in it than when I picked it up. I have both emails showing fuel gauge at check out and check in. Will be calling to complain and ask for refund.

The Mask scam is alive and going at this location. No need to go there.

Let the truck air out after cleaning. The smell of the cleaning products was very strong.

The app really sucked but the staff was all extremely helpful. The people working including Grant (he was the only persons name I remember) all made up for it.

Again- staff a was very helpful

have a little bit more staff available to assist at the counter.

I rented a pickup for $19.95, went approximately 50 miles at .52 cents a mile, no add on, put gas in the tank back up to level, and came away with paying $100.00 That sucks!

Very good

A pleasure working with Ms. Haley and her staff. Very helpful and flexible with this new customer.

I wish I had written down the names of the staff but to be honest every employee I felt with over the last 3 months were all excellent employees

The staff were friendly. However, the agent who rented me the truck informed me of the special that month- stating I was eleihible for a one-month free storage unit. And beyond a month it would be regular price. He did not share that the unit was at the dropoff site from my one way trip. I called to reserve the unit, explained that I wanted to take advantage of the special and a different agent booked it. Again I was not told that the unit had to be at the other location. So when I arrived with my belongings to put in the unit I rented, I was surprised to find I was being charged full price. I am very disappointed that the first two agents didn’t tell me the exact details. It feels like a bait and switch.

Everything was great. There were mouse dropping in both units that I rented that I noticed when I moved out. Might want to do something about that.

You removed the remaining load I had before I turned in the key and lock.

WORD OF MOUTH. WILL BE OUT THERE IF ASKED HOW I WAS TREATED... NEVER NEVER. COMMING BACK. RUDEST. PEOPLE. I EVER MET

The customer service rep was patient with me, and answered every question. She never rushed me. Also, when I had a concern with the rodent poison, a guy came out to show me the trap and bait system!

Experienced & polite. More expense than expected. First time for storage use.

TERRIBLE customer service, not only at this location but in general. I will NEVER recommend Uhaul to anyone.

All my stuff got wet. And mouse dropping everywhere !! No food was put in the storage and some of my stuff was also chewed up. Like my photo album!!!!

Everyone was very helpful, efficient and made me feel welcome. Thank you!

Very clean, gate works great so far. Very nice salesman. Polite and helpful. Thanks

I went by one weekend and the gate was stuck open. If you are 3 days late on the monthly rent they lock you out of your storage unit and won't unlock it until it is paid in full.

I greatly appreciate the staff, and the facility for maintaining my vehicle for over 3 years. Very friendly and helpful staff.

Good job thanks

Always friendly and helpful!

All the staff is exceptional and go above and beyond to help you 😄

Every thing went very well

Very helpful and friendly staff.

Did not appreciate the young women and her displays of unprofessionalism. I was able to talk to a nice guy that helped straighten things out but the entire time the young lady was yelling in the back

Absolute nightmare!! Rented Uboxes. Nobody could give me a straight answer about when they would be delivered. Was not told when they arrived in Muskegon from Cincinnati. Took a week to get delivered!

Jason was excellent to work with.

They did not have my U-box ready when I arrived. I called the day before and was told that it would be ready he next day after 12 and that he would have someone put it on a trailer first thing in the.

Using U-Haul Moving & Storage of Muskegon made our move from Chicago a much easier task.

Very good facility

Keep up the good work.

👍