The original pick up location notified me at the last minute that I needed to travel 40 miles round trip to pick up the trailer at a different location. I was not happy or satisfied.
Michael T.Customer Reviews for U-Haul Moving & Storage of Muskegon
Testimonials From Recent Customers
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maybe have someone at the counter when one person is outside with a customer
Karen M.Beast experience I've ever had with U-Haul...and I've had many...thanks
Don C.They were awesome! Helped us out a lot!
Kevin B.Extremely helpful and courteous!!
GERALD Z.You are doing good, Computers were down when we went to pickup the truck, but we were in good hands with the guy who checked us in.
KAREN M.When I went in to rent a vehicle I had already reserved it but the computers were down which I understood completely they were unable to give me any paperwork and they supposedly sent a link to my email but it would not open. There was less than a quarter of a tank a gas in it so I called to try to document it. It was running bad so I did not put any gas in it before I got back but I had only gone about 16 miles. They charged me extra for mileage and charged me approximately $60 for gas. I tried to call to talk with someone and could not get through
Heather E.Phillip and his colleague are the best at this job, everything was so clean and they were super respectful
Shantiara R.Very friendly people too!!!!!
Joey O.This center is very efficient. The staff was friendly and extremely helpful. The equipment was great and performed well. We were very pleased with our experience and feel the value was very affordable and will use U-Haul without hesitation if and when needed again.
Joe D.The rental truck had strong smell of Cannabis from previous renter Sanitize vehicle prior to renting out.
auben P.Tristan did an excellent job!
Neil L.Could not have gone better. Great job! Thanks
Kathy A.The service was great but the truck smelled so bad like weed, that it made me sick.
Beth O.Good job
Mary S.I understand that you can't control when people pick up or drop off the trucks. But when someone is moving and trying to get a rental truck… the last thing they need to be worried about is even being able to get a truck because they aren't dropped off in a timely fashion. I was meant to pick up a 15' box truck in Grand Haven, made the reservation 2-3 months in advance, then you didn't have one. Went to Muskegon location (45 mins out of my way) after being told to go there to pick one up, truck wasn't there. Ended up taking a 26' box truck that I didn't have a place to keep after was loaded up. The people working at both locations were great and tried their best however I am very disappointed and believe a full reimbursement is necessary. Was supposed to get $75 off for the inconvenience but no changes have been made to my account. At this point I feel a full reimbursement is necessary. Evan Curtis (616) 268-7942
Evan C.Excellent
Eugene A.The parking lot needs better flow and my vehicle smelled terribly of smoke, to the point where my clothes and hair did as well.
Amanda W.Young man working Saturday AM was friendly, knowledgeable and helpful. I have used this location multiple times in the past with good success.
Scott C.Nothing! Don't change anything! Your Service Reps Rock!
Alice P.When I first got in the milage was 23 miles wrong. When I went in and told the general manager to correct it he never did because I was charged 23 more miles than I should have. I also did not like his attitude when I came in and told him it was wrong. And he said yeah we will save you a couple bucks. The truck u got was about on e. They couldn't even give it to me full or close to full. Lastly the truck they gave me was pretty beat up even though the had ones in better condition next to it. By far the worst uhaul experience I have had. I will not be back.
Harrison G.Make a second drop off lane. When I dropped off my trailer one of your attendants had to move a vehicle they were checking in and cleaning so I could get through
Nathen W.Product was ready and available when I needed it and the people helped me get it hitched up and on my way!
James H.waited a long time to check in, no one working the counter
Laura B.Employees are very professional.
Bernadene C.Very professional, love the service.
Calvin M.Great customer experience at this location.
Lane B.Tristan and all his staff are very helpful and friendly.
BRIAN JAMES P.Truck front left brake worn metal to metal loud. Heavy pull to the right. Dangerous steering 90 degree free play. Drifts all over road. Front end shaking violently with uncontrollable cruising or braking. The truck was unsafe and dangerous to be used.
Robert L.Fast in and out service
Dale F.Nothing that I can think of at this time. Everything went great. Zane was very helpful upon check in for pick up & return. I've used this location several times over the past 4 years & have no complaints.
Cynthia G.The staff went out of their way to make sure we had the correct equipment to fit our needs.
Steven T.Nothing and customer service was fantastic at front desk
james A.Very helpful staff. Courteous.
Scott T.They did not properly tie on my car! The wheel wrap on one wheel came off and the chains were not attached to the front axle of my car. The first comment when I arrived at the Uhaul in Marshall Texas from Muskegon MI he said that I was driving with a very dangerous situation!
Wyvona W.one brake light and the strap that secures tire was so frayed it took me a few to get it through the slot on rachet
Karl B.Great employees having to deal with not so pleasant customers and they handled it in a very professional matter!! Nice to see! Sorry they had to deal with it but they handled it great!!!
Amy J.My best experience ever with a uhaul. Tristan was seriously a great help and very nice. Above and beyond satisfied.
Ryan H.Merci
George P.Drop off was very easy.
Jon B.That every one in the office KNOWS all the information of each person who is going to be renting a U Haul truck, its size of truck, and payments made or not, the correct address as to where picking up the truck ,before hand. Merci.
leticia R.Helpful, proactive staff members. Assisted with process for returning the vehicle. Answered questions. Was proactive and paid attention when I arrived for the return of the vehicle. Responsive. This was appreciated.
Jody S.Both people working Saturday morning were friendly, helpful and professional. A+ service!
David J.The location is a bit out of the way, but the service and staff are excellent.
Aaron H.Excellent online reservation and check in. Great service Hopkins and unhooking the trailer.
Romulo I.Customer service was above approach! Super professional and was will to explain everything anout the vehicles and the charges that would take place with very accurate information!
Joshua E.Excellent customer services....worth the drive to go to ths location.
Julie T.Tristan was outstanding customer service.
GENE M.I can't remember his name but he's the guy everyone goes to has black hair or dark brown and beard I believe he went above and beyond to help me figure everything out ...he deserves a raise ...best customer service by far from any other place I've ever been to ....very nice and knowledgeable and did a great job explaining everything to me ...thank you I definitely will refer ur company to all I know
Autum S. | Premières impressionsYou guys give me time if I'm late making a payment to pay it before red tagging me ( awesome!@
herbert w. | Premières impressionsThe lady help me was so nice I really appreciate it lot
Tameka M. | Premières impressionsWell it's going too be pushing a full week here quickly well my unit it the largest available at time with some insurance also cuz I need something for me n my Esa registered animal well I still haven't even gotten too get my key out of some kinda box thingy idk so I can't recommend or not recommend I just can't seem too get the right information or understand properly
William N. | Online Move InThe people at the 1 800 number need a course in how to listen to the customs when their talking, along with knowing how to help the customers. The Uhaul phone service needs work.
Critter N. | Premières impressionsAwesome staff at this location!
Jerome P. | Expérience généraleThere was a small leak in the roof, but nothing was damaged. Also, the unit was emptied and verified as in good condition as of 10/30/21. My unit was rented on the 27th. And NO proration reimbursement was given. I paid a month's rent for four days? And when I asked asked why, the M.O.D. gave me this reason: "that's just the way it works." I will never use U-haul's services again.
Joe L. | Expérience généraleExcellent customer service & they are very nice. Tristen the manager is top notch! You have a permanent customer- Thank you again :)
LORI K. | Premières impressionsThe price is quite a bit higher than other storage facilities in the same area. The other units are maintained a little better but the staff has always been friendly and easy to work with. I would not have moved out other than the price for the unit.
Chris M. | Expérience généraleTristen was very helpful and knowledgeable, with a great memory. He'll keep me coming back for more assistance in the future.
Emily H. | Premières impressionsDue to the general managers BASELESS & INVALID personal assumptions towards my wife and myself.... My business arrangements in reference to storage and or rental truck requirements will not be conducted with this company in anyway, for life. Good work Tristan Kniat
DAVID LEE W. | Expérience généraleNice clean well kept facility I'm glad to have my stuff there really nice employees
Cameron O. | Premières impressionsThank you for the friendly, professional, and excellent assistance.
MARASHETTE LETEI B. | Premières impressionsControlling the mice and bugs access points would be better. Also had water damage to items in my unit as it was on the end of the row where the parking area collected water.
Marianne S. | Expérience généraleTristen delivered the most friendly and helpful customer service I have ever encountered! He, and other positive experiences in the past, is the reason I always choose this Uhaul location. I will be back very soon for another move, and I actually look forward to using your services again! Thank you for making the stressful time of moving a lot easier.
Jerome P. | Premières impressionsThe moving experience has been stressful. Once I arrived at Muskegon Uhaul Storage after driving up 14 hours from NC...they didn't have my storage unit available. I had reserved over a month ago (GM told me they do first come, first serve). I have called the 1800 number 3 times (got a person once & they hung up on me before I could even explain), called Regional Manager (left VM) & sent email to customer service. No reply from anyone. After waiting 3 hours at Uhaul return/storage unit, I finally left & I now have a full Uhaul truck over 2 hours away with no solution. Only bright spot is a different Uhaul location (Houghton Lake) has been trying to help-GM is super friendly & answers her phone.
Tamara M. | Expérience généraleI would recommend this facility to anyone. Very helpful staff.
Andrew Z. | Premières impressionsTristen did an excellent job getting us taken care of. He went above an beyond to get us the room we needed for our stuff in a booked facility. Will be using this facility for our future needs.
Nathan P. | Premières impressionsThe employee Tristan was on top of everything, every time we came in to make an appointment. We were very impressed with our service from him. Any questions or issues we had were addressed immediately. Merci.
Jennifer M. | Expérience générale24/7 access would be ideal for me in my lifestyle. Being a Professional Trucker I may only be in town for a 10hr break and having ANY access denial is frustrating. But they were the only place with a larger unit. They did work with me on my moving truck though which was awesome of them.
DAVID LEE W. | Premières impressionsGrant was very nice and helpful.
susan p. | Expérience généraleVery nice staff
Scott B. | Expérience généraleWAY OVER PRICED for the sizes!!! BIG TRIPLE AAA IS THE WAY TO GO!!!! Super nice people! Wolf lake rd.
Dave G. | Expérience généraleI got a terrific storage unit that was clean. It's close to the door for easy access. The staff at the U-haul center was very very helpful.
Michael B. | Online Move InVery courteous friendly service. Very professional. The manager was exceptional. Took his time to walk me around and show me what I wanted. Hugh Macquarie I think said
hugh m. | Premières impressionsGrant made process extremely easy an expedient.
steven v. | Premières impressionsVery good
Charles L. | Premières impressionsA pleasure working with Ms. Haley and her staff. Very helpful and flexible with this new customer.
Tyrone K. | Premières impressionsI wish I had written down the names of the staff but to be honest every employee I felt with over the last 3 months were all excellent employees
Wayne J. | Expérience généraleThe staff were friendly. However, the agent who rented me the truck informed me of the special that month- stating I was eleihible for a one-month free storage unit. And beyond a month it would be regular price. He did not share that the unit was at the dropoff site from my one way trip. I called to reserve the unit, explained that I wanted to take advantage of the special and a different agent booked it. Again I was not told that the unit had to be at the other location. So when I arrived with my belongings to put in the unit I rented, I was surprised to find I was being charged full price. I am very disappointed that the first two agents didn't tell me the exact details. It feels like a bait and switch.
Kristen B. | Premières impressionsEverything was great. There were mouse dropping in both units that I rented that I noticed when I moved out. Might want to do something about that.
Daniel B. | Expérience généraleYou removed the remaining load I had before I turned in the key and lock.
tom b. | Expérience généraleWORD OF MOUTH. WILL BE OUT THERE IF ASKED HOW I WAS TREATED... NEVER NEVER. COMMING BACK. RUDEST. PEOPLE. I EVER MET
cheryl g. | Expérience généraleThe customer service rep was patient with me, and answered every question. She never rushed me. Also, when I had a concern with the rodent poison, a guy came out to show me the trap and bait system!
Terry G. | Premières impressionsExperienced & polite. More expense than expected. First time for storage use.
Mary H. | Premières impressionsTERRIBLE customer service, not only at this location but in general. I will NEVER recommend Uhaul to anyone.
Ray R. | Expérience généraleAll my stuff got wet. And mouse dropping everywhere !! No food was put in the storage and some of my stuff was also chewed up. Like my photo album!!!!
Felicia H. | Expérience généraleEveryone was very helpful, efficient and made me feel welcome. Merci.
Rachel R. | Expérience généraleVery clean, gate works great so far. Very nice salesman. Polite and helpful. Thanks
Dave G. | Premières impressionsI went by one weekend and the gate was stuck open. If you are 3 days late on the monthly rent they lock you out of your storage unit and won't unlock it until it is paid in full.
Chris M. | Expérience généraleI greatly appreciate the staff, and the facility for maintaining my vehicle for over 3 years. Very friendly and helpful staff.
Rachel H. | Expérience généraleGood job thanks
Charlisa H. | Premières impressionsAlways friendly and helpful!
Lindsey B. | Expérience généraleAll the staff is exceptional and go above and beyond to help you 😄
Teri B. | Expérience généraleEvery thing went very well
Susan T. | Expérience généraleVery helpful and friendly staff.
Daniel B. | Expérience généraleDid not appreciate the young women and her displays of unprofessionalism. I was able to talk to a nice guy that helped straighten things out but the entire time the young lady was yelling in the back
Stephani J. | Expérience généraleAbsolute nightmare!! Rented Uboxes. Nobody could give me a straight answer about when they would be delivered. Was not told when they arrived in Muskegon from Cincinnati. Took a week to get delivered!
Maria E. | Expérience généraleJason was excellent to work with.
Eric S. | Expérience généraleThey did not have my U-box ready when I arrived. I called the day before and was told that it would be ready he next day after 12 and that he would have someone put it on a trailer first thing in the.
CAMRON H. | Expérience généraleUsing U-Haul Moving & Storage of Muskegon made our move from Chicago a much easier task.
Adam and Elizabeth A. | Expérience généraleVery good facility
Brooke W. | Expérience généraleKeep up the good work.
BRIAN W. | Expérience générale👍
Priscilla L. | Expérience générale