gentleman who assisted me was quick, efficient and did an excellent job of attaching trailer to my vehicle. Pleasant to work with him!
Mike SCustomer Reviews for U-Haul Moving & Storage of Muskegon
Testimonials From Recent Customers
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App was not working for checkin and front desk checkin froze a couple of times. The computer solution is not helpful. Paper is faster and way less complicated if software is not working properly
Luke SHalf a day rental price for when you just need a few hours more not a hole other day
trey jCustomer service representative very polite I would definitely recommend
Kenneth BStaff was very attentive
Paul PThere should be a way for customers to be covered for road closures in regards to milage
Joshua HNo problems. If I ever need storage again, I would choose U-Haul Storage Facility.
Olivia H | Expérience généraleGreat service, staff and equipment.
John PI received my bill yesterday but it doesn’t show that I returned it a day early thus having a day removed from being charged.
Jeff SRapide et sympathique
Ginger BAlways try to use this location when renting Uhaul equipment. Tristan is always very helpful and great to work with.
tara HTruck drives a lil funny. Feel like it's not catching when you take off.
Rhaquia RPut the correct dimensions on the trailer. We got the 5'x9', but it was actually 4,5'x9'.
Andria YLove coming here, the staff is always great, I usually get services by Tristan, he's always awesome!
Asia HTook 9 work days from the time I came in to get a trailer hitch installed. Called often to see when and was told the installer would call me back yet he never did. Only way I got answers was to five in and ask.
john CThe location may need more staffing or I arrived at a bad time. Staffing was good when returning the trailer
JIM MI would not change anything, job well done!
Calvin SThe truck was a nightmare to drive. The front end was so screwed up I could barely keep it on the road. I've never felt a truck shake so hard from using the brakes.
Troy FHad fantastic customer service from my representative at the Apple Ave. location in Muskegon
Shawn MThe truck had a loose rear fender behind the back tires but drove good and was just what we needed. Return was a little more difficult because the app wasn't working but I called and got it checked in.
COLLEEN PFast and efficient picking up and dropping off.
Dave DYall did amazing
Enzo AThe Muskegon location was chosen by U-Haul because those in charge decided I needed to drive an extra hour (a half hour there and a half hour back) in order to pick up the 26' truck they promised to have in Newaygo. They knew 2 days ahead of time, but they chose not to use that 48 hours to get the truck moved to the promised location. I was very disappointed that U-Haul chose to not keep their promise. I was compensated somewhat for the inconvenience. Both Rental Locations had wonderful personnel.
NANCY HThe manager in Muskegon is awesome he helped me a lot when it came time to drop the trailer off
Mike VApp didn't save my license, which was a pain. The customer service was great, though!
Steven BThe moving van I used, the steering is getting pretty loose and sloppy. That was the only problem I had with the truck but for driving it for 7 hours straight it didn't do horrible.
Jacob CAll good
Hank JAll was well thanks.
rita hProbably the best staff interaction I've had with any company in some time.
Randy WHow about making sure they add notes when they tell us that the trailer we were supposed to haul down wasn't found and they said we didn't have to worry about it, and that we would still get the credit for it.
Gregory HAwesome customer service
Brent PThank you guys for your patience
blandean w | Expérience généraleThe staff sold the deal! Great people.
Blake CTristen has top notch customer service. Thank you for making my move smooth. Sheila Cunningham
Sheila COnly location I'll use. Always great customer service
Daniel EThe two men working were amazing! Very kind and friendly. I would highly recommend this place. The store and truck were clean. They both were very knowledgeable.
Madison DA better running, smooth riding vehicle would be nice. In short, updated trucks.
Sonja MWas given credit for faulty equipment. Large snowfall and no one plowed the lot.
Josh TVery easy to order the truck.online great experience!
Mary LMade a reservation online, went in at the time I selected, they had it ready and hooked it up, dropping off they came out unhooked it and said we're all good to go, overall I had a great experience
Trenton AGreat people staffing this location. They made the end of a long day smooth and hassle free. Much appreciated
Troy Jemployee william was very helpful !!!!
rob bBelieve I was over charged for the second day. It was way more expensive than the first day? And so were the extra hours. I will talk to them on Monday
DEBRA A | Premières impressionsI've rented from this location and everyone I deal with there has always been very courteous and professional. I like to find places I can establish customer loyalty to and even if there is uhaul closer to my current location I'd go the extra miles to use this facility!
MARK WAbsolutely fantastic service
Matthew BI know that UHaul needs to address the ongoing issue with the rodent problems in units, I had my items stored for over 4 yrs, and the rodent fieces in my unit #139A was terrible, I don't know if other customers have/have the same issues, but as the rent continues to go up, this issue really needs to be addressed.
Craig D | Expérience généraleFantastic customer service! A+
Mark VStart offering military discount, at least 15 %
Shawn MEveryone we dealt with at this location was very helpful and courteous!
Mark B | Premières impressionsThe young lady working the desk went out of her way to make a bad experience much better.
Christopher BA lot of snow in parking lot, trailer had not been swept, and I received a call three days later they were asking if I had returned the trailer, even though one of their people unhooked it from my truck.
John HNothing!!
Kirk rSrt uhaul trucks
ANTHONY LThe best service possible in a Uhaul truck rental, the manager in Muskegon was top notch and then some. Makes me want to rent again even though I have absolutely no need for a truck right now. Amazing experience.
Dale WCustomer service was great, gm was very helpful in getting reservation arrangements taken care of quickly.
Noel HI found mice in my belongings
Krystle J | Expérience généraleDo to the unfortunate circumstances that happens in life. The overall staff was very understanding and considerate of what happened doing the try and times that I face I am so grateful to have met each and everyone of them and the manager Tristan is a really nice guy, so was Sonia and the rest of the staff may God bless them all I would recommend UHAUL on APPLE Street to anyone, stay blessed ✝️
Chondra W | Expérience généralePrice too high and doors allow water in when it rains
rodney f | Expérience généraleThank you for providing amazing customer service!
Tamisha M | Expérience généraleGreat customer service at the store and the manager gave us a free first month for renting a U-Haul too when I didn't qualify due to a technical issue
Kristen R | Premières impressionsI had the pleasure of working with the U-Haul moving and storage staff during a recent move, and I can't praise them enough. From start to finish, their professionalism, efficiency, and friendly demeanor made the entire process a breeze. The storage options offered by U-Haul were also top-notch. Clean, secure, and accessible, it was clear that my possessions were in good hands. I wholeheartedly recommend U-Haul moving and storage of Muskegon. Merci.
Gregory A | Expérience généraleTristan's customer service is top notch. U-haul is lucky to have him.
Shundrice B | Expérience généraleVery helpful and pleasant experience. Will return !!
Park G | Premières impressionsTristan and his team were all super helpful. and very kind!
Daniel R | Expérience généraleThey sold my stuff for 3 dollars
arthur n | Expérience généraleThank you guys
William D | Expérience généraleManager and staff was awesome
Dakota M | Premières impressionsExcellent service à la clientèle.
Emily H | Premières impressionsNot helpful assistant manager have a very bad attitude. A should not be in customer service.
Tearra T | Expérience généraleGate to storage area was broke and was broke the Furstenberg time I was there I never seen it closed myself.
Trevor C | Premières impressionsTook Forever for my card to work ! Many times they made me believe I was doing it wrong when sliding it through the machine. Told them Too many times it wasn't working ,, then a few went out tried it themselves ,, after Several times ,, was told -' Yupe , card don't work -' WELL NO SH$T ! Glad I went somewhere else !
KURT A | Expérience généraleVery friendly and knowledgable. You should give them a raise!
Russell R | Expérience généraleThis location tends to be understaffed making for long waiting times
Jonathan H | Premières impressionsSpecial thanks to Keaire and Josh they were both incredibly helpful and a pleasure to work with!
Alan W | Expérience généraleTristan runs a tight ship. He's quick to handle any issues, and has gone above and beyond to take care of our things for over a year. He is always kind and welcoming no matter the time of day. He really is an asset to your company.
Aurelia T | Expérience généraleAlways timely, polite and helpful responses from management and staff. Great facility. Thank you for years of service and assistance.
CATHERINE S | Expérience généraleAt the height of the pandemic I couldn't make my payment. So U-Haul sold my car that was on the lot despite me asking for more time.
KODIELEE H | Expérience généraleI can't remember his name but he's the guy everyone goes to has black hair or dark brown and beard I believe he went above and beyond to help me figure everything out ...he deserves a raise ...best customer service by far from any other place I've ever been to ....very nice and knowledgeable and did a great job explaining everything to me ...thank you I definitely will refer ur company to all I know
Autum S | Premières impressionsYou guys give me time if I'm late making a payment to pay it before red tagging me ( awesome!@
herbert w | Premières impressionsThe lady help me was so nice I really appreciate it lot
Tameka M | Premières impressionsWell it's going too be pushing a full week here quickly well my unit it the largest available at time with some insurance also cuz I need something for me n my Esa registered animal well I still haven't even gotten too get my key out of some kinda box thingy idk so I can't recommend or not recommend I just can't seem too get the right information or understand properly
William N | Online Move InThe people at the 1 800 number need a course in how to listen to the customs when their talking, along with knowing how to help the customers. The Uhaul phone service needs work.
Critter N | Premières impressionsAwesome staff at this location!
Jerome P | Expérience généraleThere was a small leak in the roof, but nothing was damaged. Also, the unit was emptied and verified as in good condition as of 10/30/21. My unit was rented on the 27th. And NO proration reimbursement was given. I paid a month's rent for four days? And when I asked asked why, the M.O.D. gave me this reason: "that's just the way it works." I will never use U-haul's services again.
Joe L | Expérience généraleExcellent customer service & they are very nice. Tristen the manager is top notch! You have a permanent customer- Thank you again :)
LORI K | Premières impressionsThe price is quite a bit higher than other storage facilities in the same area. The other units are maintained a little better but the staff has always been friendly and easy to work with. I would not have moved out other than the price for the unit.
Chris M | Expérience généraleTristen was very helpful and knowledgeable, with a great memory. He'll keep me coming back for more assistance in the future.
Emily H | Premières impressionsDue to the general managers BASELESS & INVALID personal assumptions towards my wife and myself.... My business arrangements in reference to storage and or rental truck requirements will not be conducted with this company in anyway, for life. Good work Tristan Kniat
DAVID L | Expérience généraleNice clean well kept facility I'm glad to have my stuff there really nice employees
Cameron O | Premières impressionsThank you for the friendly, professional, and excellent assistance.
MARASHETTE L | Premières impressionsControlling the mice and bugs access points would be better. Also had water damage to items in my unit as it was on the end of the row where the parking area collected water.
Marianne S | Expérience généraleTristen delivered the most friendly and helpful customer service I have ever encountered! He, and other positive experiences in the past, is the reason I always choose this Uhaul location. I will be back very soon for another move, and I actually look forward to using your services again! Thank you for making the stressful time of moving a lot easier.
Jerome P | Premières impressionsThe moving experience has been stressful. Once I arrived at Muskegon Uhaul Storage after driving up 14 hours from NC...they didn't have my storage unit available. I had reserved over a month ago (GM told me they do first come, first serve). I have called the 1800 number 3 times (got a person once & they hung up on me before I could even explain), called Regional Manager (left VM) & sent email to customer service. No reply from anyone. After waiting 3 hours at Uhaul return/storage unit, I finally left & I now have a full Uhaul truck over 2 hours away with no solution. Only bright spot is a different Uhaul location (Houghton Lake) has been trying to help-GM is super friendly & answers her phone.
Tamara M | Expérience généraleI would recommend this facility to anyone. Very helpful staff.
Andrew Z | Premières impressionsTristen did an excellent job getting us taken care of. He went above an beyond to get us the room we needed for our stuff in a booked facility. Will be using this facility for our future needs.
Nathan P | Premières impressionsThe employee Tristan was on top of everything, every time we came in to make an appointment. We were very impressed with our service from him. Any questions or issues we had were addressed immediately. Merci.
Jennifer M | Expérience générale24/7 access would be ideal for me in my lifestyle. Being a Professional Trucker I may only be in town for a 10hr break and having ANY access denial is frustrating. But they were the only place with a larger unit. They did work with me on my moving truck though which was awesome of them.
DAVID L | Premières impressionsGrant was very nice and helpful.
susan p | Expérience généraleVery nice staff
Scott B | Expérience généraleWAY OVER PRICED for the sizes!!! BIG TRIPLE AAA IS THE WAY TO GO!!!! Super nice people! Wolf lake rd.
Dave G | Expérience généraleI got a terrific storage unit that was clean. It's close to the door for easy access. The staff at the U-haul center was very very helpful.
Michael B | Online Move InVery courteous friendly service. Very professional. The manager was exceptional. Took his time to walk me around and show me what I wanted. Hugh Macquarie I think said
hugh m | Premières impressionsGrant made process extremely easy an expedient.
steven v | Premières impressionsVery good
Charles L | Premières impressionsA pleasure working with Ms. Haley and her staff. Very helpful and flexible with this new customer.
Tyrone K | Premières impressionsI wish I had written down the names of the staff but to be honest every employee I felt with over the last 3 months were all excellent employees
Wayne J | Expérience généraleThe staff were friendly. However, the agent who rented me the truck informed me of the special that month- stating I was eleihible for a one-month free storage unit. And beyond a month it would be regular price. He did not share that the unit was at the dropoff site from my one way trip. I called to reserve the unit, explained that I wanted to take advantage of the special and a different agent booked it. Again I was not told that the unit had to be at the other location. So when I arrived with my belongings to put in the unit I rented, I was surprised to find I was being charged full price. I am very disappointed that the first two agents didn't tell me the exact details. It feels like a bait and switch.
Kristen B | Premières impressionsEverything was great. There were mouse dropping in both units that I rented that I noticed when I moved out. Might want to do something about that.
Daniel B | Expérience généraleYou removed the remaining load I had before I turned in the key and lock.
tom b | Expérience généraleWORD OF MOUTH. WILL BE OUT THERE IF ASKED HOW I WAS TREATED... NEVER NEVER. COMMING BACK. RUDEST. PEOPLE. I EVER MET
cheryl g | Expérience généraleThe customer service rep was patient with me, and answered every question. She never rushed me. Also, when I had a concern with the rodent poison, a guy came out to show me the trap and bait system!
Terry G | Premières impressionsExperienced & polite. More expense than expected. First time for storage use.
Mary H | Premières impressionsTERRIBLE customer service, not only at this location but in general. I will NEVER recommend Uhaul to anyone.
Ray R | Expérience généraleAll my stuff got wet. And mouse dropping everywhere !! No food was put in the storage and some of my stuff was also chewed up. Like my photo album!!!!
Felicia H | Expérience généraleEveryone was very helpful, efficient and made me feel welcome. Merci.
Rachel R | Expérience généraleVery clean, gate works great so far. Very nice salesman. Polite and helpful. Thanks
Dave G | Premières impressionsI went by one weekend and the gate was stuck open. If you are 3 days late on the monthly rent they lock you out of your storage unit and won't unlock it until it is paid in full.
Chris M | Expérience généraleI greatly appreciate the staff, and the facility for maintaining my vehicle for over 3 years. Very friendly and helpful staff.
Rachel H | Expérience généraleGood job thanks
Charlisa H | Premières impressionsAlways friendly and helpful!
Lindsey B | Expérience généraleAll the staff is exceptional and go above and beyond to help you 😄
Teri B | Expérience généraleEvery thing went very well
Susan T | Expérience généraleVery helpful and friendly staff.
Daniel B | Expérience généraleDid not appreciate the young women and her displays of unprofessionalism. I was able to talk to a nice guy that helped straighten things out but the entire time the young lady was yelling in the back
Stephani J | Expérience généraleAbsolute nightmare!! Rented Uboxes. Nobody could give me a straight answer about when they would be delivered. Was not told when they arrived in Muskegon from Cincinnati. Took a week to get delivered!
Maria E | Expérience généraleJason was excellent to work with.
Eric S | Expérience généraleThey did not have my U-box ready when I arrived. I called the day before and was told that it would be ready he next day after 12 and that he would have someone put it on a trailer first thing in the.
CAMRON H | Expérience généraleUsing U-Haul Moving & Storage of Muskegon made our move from Chicago a much easier task.
Adam a | Expérience généraleVery good facility
Brooke W | Expérience généraleKeep up the good work.
BRIAN W | Expérience générale👍
Priscilla L | Expérience générale