Fix your computer systems!!!! Your staff are extremely kind and nice, but they are hogtied by your inefficient computers. If I were not an honest person, I could have kept the dolly I had rented and not paid for the boxes and tape I purchased because three times, your computers messed up. You must be losing revenue hand over fist!
Deirdre B.Customer Reviews for U-Haul Moving & Storage of N Manchester
Testimonials From Recent Customers
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Jesse is great
Philip J.Had a great experience. Staff was great and very helpful.
Kenneth S.There was a syringe wrapper in the back of the truck. I have no words for that… The window lever was broken. The truck was making a noise while driving. Overall was disappointed with the truck. But I've had good experiences with u-haul before, so I guess it's okay.
MIASAR A.I pulled the truck into the drop off tent. The sign said to wait and someone will be with you. I waited for about 20/30 minutes. I got out of the truck and was walking to the customer entrance door and a man on the other side of the parking lot who was talking to someone in a none U-Haul truck yelled across the parking lot to me and said to leave the keys in the truck. Instead of talking to someone he could have walked over and said hi you can leave the keys. But no, it took me 20/30 minutes of patience to then walk to the door to be told to leave the keys. I didn't mind waiting as I figured a customer was being helped. But when I realized it wasn't then I was annoyed. Specially since it was the hottest day and I'm sitting in the truck.
Priscilla D.Everything was great!
Dana H.Everything was wonderful! I will only use then from now on!
Tina B.Excellent staff especially at dropoff
Julie S.Excellent
Jaime M.Very good
Julio D.I rented a U-Haul in Lowell, MA and the experience was like night and day compared to this Manchester location! The staff was friendly, extremely helpful and you can't beat the price! The van we rented was in pristine condition, less than 10 000 miles, and got the job done well! The manager, Jesse, is excellent, and the staff member who helped us (I've unfortunately forgotten her name!!) was hospitable and thorough! We will definitely be coming back to this location for any equipment/moving needs! Thank you Manchester team! ♡
Jessica D.Very professional and courteous staff!!!
Michael F.Nothing they were pleasant to talk to.
Normand G.The person who took my order did an excellent. Job. Great customer service. She was very knowledgeable.
Stephanie B.Very reasonable price to rent a motorcycle trailer for the day. Equipment was in excellent condition. Very easy to load a big bike in these trailers bc they are so low and sturdy. Pick up and return was super smooth. Location is convenient to highways. Work crew was pleasant and knew their stuff. No complaints at all. Excellent all around experience
Thomas C.Overall great experience
Richard F.Great service team. Highly recommend this location
Matthew R.Equipment was in excellent condition, service picking up the vehicle on Sunday was particularly slow
HANS J.Fix or update your trucks. Location is good, employee was polite and nice but truck was dirty, smelled bad, the window crank was broken and the drivers side door was very hard to close.
Ralph B.Best customer experience ever I had anywhere
Rifet I.An honest explanation when my intention was to reserve and rent a van as opposed to a truck, would have salvaged the good feeling I've always had for UHaul. I was put off with a lot of hemming and hawing when I called weeks earlier to reserve a van with "well if we have one available....I'll put it in the reservation that you want a van." Ok. Then I come three days early to check and make sure I have the van, and get the same run around . "Oh well you need to reserve those way in advance." Which I did. Tell the truth. You don't rent those unless it's a short local job so you can resell the vans...without too much mileage. So. It's not about what the customer wants. It's about what you want, right ? And that the unfortunate state of business these days. I'm grateful the truck ran well, and that your staff, while unable to engage honorably, are pleasant.
Mary L.even tho jesse the store rep was nice & pleasant... no cell reception in parking lot; guaranteed pickup not ready or allowed; ID problems from unreasonable online policy; store was not informed of my status or complaints, treated me like a problem when THE COMPANY IS THE PROBLEM; truck cargo area was filthy on floor with countless pieces of broken glass; missing appliance dolly missing 12 blankets; truck had no modern usb charger port; truck was absolutely unsafe to drive for numerous reasons (problems reducing speed, unable to accelerate or decelerate, shook all over road, steering loose and shaky, smelled of smoke in cab.
deborah J.Greast staff - friendly and worked hard.
Jim L.Employees were very nice and pleasant, location was great, but truck was very old.
Donna M.The vehicle had broken glass had to switch to another and was not full with gas
JOSEPH F.Staff was great.
NINA B.Quick service and pleasant people..
VASILY P.Both the facility and the equipment were beyond well maintained. Staff was very friendly and very well versed in their businsess.
steve M.Staff was very helpful & friendly. They contacted a 2nd location to secure reserved blankets which they didn't have on hand. They were quick to assist with a billing issue. Great staff across three visits. The truck was clean. The mechanical condition of the truck was good at best- but no breakdowns.
David B.The customer service was excellent. The staff there were very friendly and helpful
Michael Y.Spencer was the greatest helping are moving. Needs help us get everything in a timely manner and make sure that we knew everything. We appreciated his help very much. One of the best experiences I've had a U-Haul
Rian F.Everything went great. Thanks
Kevin V.Make sure that Robert does your installation. I was there four hours in the morning, and had to return again for four more hours in the afternoon. ( I was told this was a three hour job total) Robert knows what he is doing. He's a polite young man who put extra effort in to make sure I got my car back before closing, or I would have had to return another day. He's also a cheerful sort, considering he had to do something brand new to my 2023 Audi. I have confidence in him.
George K.When I dropped my uhaul off, one of the employees told me to leave the keys and that I was all set. Two days later I get a call saying I never dropped off the truck. I woman I talked never checked in my truck. Very distressing voicemail.
Edward O.Both the check-out and check-in were smooth and efficient. The folks in each case were knowledgeable, professional and friendly. We'll be back when the need arises.
Stephen F.Merci.
Guarente D.Toi is the bomb.com🫶🏽
Ken G.Nice and easy.
Anthony P.Best uhaul branch I've ever worked with.
Kara S.Great experience! Did the online check-in early so I walked in at 0700 and everything was ready. Friendly folks there, even with all the people like me trying to get an early start, and answered all my questions with a smile! Good truck, everything worked well and got the move done safely and quickly. The return was quick and easy .. took five minutes! I would recommend Hooksett Road U-Haul to anyone! Thank you folks!!
Eric J.GREAT CUSTOMER SERVICE YOUNG LADY NAMES TOI WAS VERY HELPFUL WOULD RENT AGAIN THANK YOU FOR GREAT EXPERIENCE
JEFFERSON E.Your staff was fantastic. Great people skills. We where very impressed, we will most likely rent a storage unit as well.
William A.Would like to get my deposit back quicker
Riley B.People were pleasant and very helpful, Drivetrain was making irregular noises & brakes were weak & I did not have a full load. Also had a rusty back door that was difficult to pull down. Please send me a link to review the moving company called moving forward out of Lewiston Maine. I could not find it on your form. Merci.
David B.BEST PLACE TO GO TO !!!!
Anjelika G.Toy help me out and was super pleasant the whole time. You're lucky to have her..
Gregory S.Quick, efficient, and friendly associates for both pickup and dropoff. Merci!
JONATHAN N.Easy in; easy out and easy drop-off after hours.
HARLINDA W.There should be more customer parking.
BRIAN F.Wow! I was SO impressed with the kind customer service. I would say that you all are at least 10 000 times better than the Medford, MA location. I hope your team wins an award for great customer service.
Laura D.Our truck was parked too close for me to get in on the drivers side. I had to climb in on the passenger side which was too close as well. Park @ least 1 foot away from the mirrors being extended for safety.
Dana H.Quick and easy service, very pleasant to work with
Vasiliy P.Van was dirty at pickup.
Mary T.Back of truck smelled of mildew and the seal on the dolly was already broken
Peter V.Representative quickly disconnected the trailer and made it short and sweet. I really appreciated that.
Ryan B.I was quite disappointed in the size of the storage unit (very small) for the price. It wasn't going to work for us so I canceled the storage space and only had it for two days…. But charged the entire amount. The first day we couldn't even access the space because our cards hadn't worked. Very frustrating and very disappointing. Felt like I was taken advantage of in a time of crisis. Thanks for nothing….
Jennifer S. | Expérience généraleRobert was great to work with. Very knowledgeable, friendly, helpful. Merci.
JEFFREY K. | Premières impressionsJose, Kenny & Riley are life savers!! Jose saw me slowly emptying my 5x5 storage unit & offered help. In 30 minutes, they cleared it out & neatly loaded the van. I offered to pay & they did not charge me. I was thrilled. I'm extremely impressed with U-Haul & these exceptional employees!
Denise B. | Expérience généraleRiley was great
Edward C. | Premières impressionsMade my storage and moving process a lot easier than it could have went. I also am happy to say I ended up lucking out and got a 5x10 unit for free month because I rented a uhaul truck and got a deal with renting a unit. I only needed the unit for a few weeks so it worked out perfect and the employees were all very helpful and knowledgeable about their jobs. The closing of the unit went smooth and I am very happy.
Andrew H. | Expérience généraleJose helped me with my storage unit and was very kind and polite. The staff all seemed to be friendly and helpful. There was a miscommunication with my truck rental and had to be returned sooner than I thought and was behind with my move, but Jose helped me make my frustrating move a little smoother and was able to let me finish with what I was moving which was helpful. I would recommend them to anyone for storage or uhaul rentals.
Andrew H. | Premières impressionsThis facility is spectacular and so well maintained. Great staff very knowledgeable! Riley and Rob were so helpful with getting my truck and storage closed out. They went above and beyond to help me with whatever I needed. I will be recommending this location to everyone!
Gage P. | Expérience généraleA well tuned company!! Very friendly and professional!!
gary c. | Premières impressionsNo elevator and the garage doors locked before I could get my stuff unloaded. If I had known it was second floor and no elevator I would not have leased this space
Robin L. | Premières impressionsVery convenient and secure.
Janet H. | Expérience généraleA great facility with friendly people. Only leaving because I'm moving away.
TODD P. | Expérience généraleAlthough a little expensive otherwise no complaints
AUDREY P. | Expérience généraleRichard was extremely pleasant and helpful. He was very pleasant to deal with!
Cheryl M. | Premières impressionsJose was great. Very helpful and helped with getting storage unit set up and carried moving supplies to the car for me. Great experience!
Scott L. | Premières impressionsVery polite and accommodating
AUDREY P. | Premières impressionsGreat customer service. Clean.
Joel R. | Premières impressionsRichard had an incredible personality and awesome customer service. 10/10 stars. 😎💯
kevin m. | Premières impressionsRichard, the manager at the store was extremely helpful during our move and storage needs. He pointed us to all the supply needs we had and even helps us bring it all to our car. Thanks Richard.
yvon G. | Expérience généraleWonderful experience!
cathy n. | Premières impressionsThanks Rich! You and your entire staff were excellent! I'll be back again.Bought a condo in Merrimack so it's a bit to far but will be expanding my small business and will definitely be using u again.
David B. | Expérience généraleThey were all polite and helpful.
David B. | Premières impressionsFantastic, friendly people in FL and NH. It was so easy to pack up the U-Haul box in FL, and unpack it a week later in NH. The total cost was HALF of the quote from Upack. Highly recommend U-Haul box!
Paul S. | Expérience généraleThe management and staff are very helpful
Michael D. | Expérience généraleIt was not easy to get a hold of the office over the phone.
Andrew M. | Expérience généraleGreat facility
robert b. | Expérience généraleThis storage location goes above and beyond to make their customers comfortable and confident in their product!!! Derick and his crew get a hats off to a clean, secure and dry storage, thank you guys!
BRIAN N. | Expérience généraleIt was a given that my possessions were stored safely and I had ready access to them; I never lost peace of mind because of it. Having the flatbed carts and large door was also extremely helpful.
Anne S. | Expérience générale