Customer Reviews for U-Haul Moving & Storage of N Manchester

4 274 évaluations

443 Hooksett Rd   Manchester, NH 03104
(I-93 & 3)

(603) 668-7520

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(603) 668-7520

443 Hooksett Rd
Manchester, NH 03104
(I-93 & 3)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H. 
Évaluation :
5

The location looked nice. It was closed when we dropped off. We has no contact with personnel.

Cole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina L. 
Évaluation :
5

Not sure, maybe add staff during busy times. Jose is wonderful.

Joanne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine W. 
Évaluation :
4

Those guys were harried with incoming calls. They handled it cleanly, but they needed to put everyone on hold.

William B. 
Évaluation :
5

Clean the windshield

Joanne O. 
Évaluation :
1

The van kept breaking down on me just turning off randomly

Jeffrey P. 
Évaluation :
5

the experience was good had a little trouble relying on the timely return of a previous customer but the van came back and I was on my way I was offered an alternative but a van was all I needed the staff was very helpful and my wait was fairly short the van was new (6000 miles) and nice to drive

Joseph R. 
Évaluation :
5

It was a quick and easy pick up and return. No hassle at all

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD H. 
Évaluation :
5

Very nice helpful worker

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

The only thing that I can say is a shuttle service would outstanding. The pickup truck was new, modern, and comfortably appointed. Thanks

JESSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick B. 
Évaluation :
5

Nice people

Vasiliy P. 
Évaluation :
5

Nothing, great experience!

Paul M. 
Évaluation :
2

My experience was good, it was a simple process to pick up my rental and the counter associate went over the process for me and all my options. He convinced me to drop off back in Manchester to save some money. After bringing my rental to my moving location I found that there was a drop off location right near me and called to determine if I could drop off there. This is where my frustration and disappointment begins. I was assured on the phone that I could update my drop off location no problem and would just pay the difference. I was told that my total would be 132 $which matched what I saw online when mocking up quotes. This was no problem for me and I decided to drop off at the below mentioned location. Upon receiving my receipt I was charged 99,71 $ which is more than my original charge for the actual rental at pick up! I was appalled that I was charged a gas fee and a wrong drop off fee when none of this was disclosed. When picking up the rental I was told that the tank needed to be returned with 3/4 tank of gas and in fact it was returned nearly full. I have been calling and chatting with Uhaul to figure this miscommunication out and get it amended but am not receiving any follow up. The Manchester location told me to contact my drop of location because there was nothing he could do for me and when I called the drop off location they entered a dispute. It has been 3 days since I was told I would hear back and still nothing. I am not one to complain but that charge is significantly more than I was expecting. I did my part and specifically called to make sure I could return at a new location. Had I known about all of the extra charges, I would have brought it back to Manchester. I am not a happy customer.

Hannah O. 
Évaluation :
5

Jose was terrific. Friendly, knowledgeable and such a great guy. It was a pleasure doing business there. I'd always gone to the south willow location - not any more! Thanks so much for making it so easy.

LORETTA W. 
Évaluation :
1

The vehicle drives terrible. I should be reimbursed for this rental. I can't believe that you rent a vehicle that drives like that.

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

quick and easy service.

VASILIY I P. 
Évaluation :
3

your timeline of giving away trucks after 1 hours late is bad. There should be more leeway

Chris B. 
Évaluation :
5

Everything was great, pick up and drop off was quick and professional. Vehicle was in excellent condition.

Kyle C. 
Évaluation :
5

The person that attended me was so kind and professional.

David R. 
Évaluation :
5

Such an amazing staff and experience! Especially Gage!!! He is beyond FANTASTIC! His customer service skills are top notch! Such a cool, kind, genuine person! He definitely made this such an easy and awesome experience. I will tell everyone to go to this location! And hopefully Gage is there to help them and make their day too!!!!

Rachel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Staff was amazing!!

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

The man that helped me was friendly and courteous.

Joseph Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda L. 
Évaluation :
5

Drop off was quick and easy! The attendant was friendly and courteous

Christi J. 
Évaluation :
3

Had difficulty returning vehicle using app. Called 800 number in am and spoke with Kevin. Very pleasant and helpful!

JENNIFER H. 
Évaluation :
5

This is the best UHaul location I have ever visited, and I have rented all over the country. José runs a great shop. The staff is friendly, the vans were immaculate and the store was well stocked with everything you could need. I rented twice this week and I will definitely be back again!

Florence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shandra P. 
Évaluation :
5

Quick and easy service

Vasiliy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip A. 
Évaluation :
2

I was overcharged again on it and it was way to expensive for one day of use

Michelle B. 
Évaluation :
5

make a mandate to do a walk through and recommend to customers to take a photo of mileage and gas before leaving lot

Tina W. 
Évaluation :
3

mobile pick up and drop off has an issue with location finder. My setting allow me for every other app I have ever used. uhauls would not no matter following directions.

JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen Paul W. 
Évaluation :
5

Kenny was a Total Rock Star! He made The whole process super easy and fast.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagan V. 
Évaluation :
5

Jose is amazing!!! He is so nice and very accommodating

Sarah R. 
Évaluation :
5

I needed long term 20' truck rental; and then a box truck rental and the manager Richard, and his staff bend over backwards to support my UHaul truck rental needs. Merci.

Pollyann P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cassandra L. 
Évaluation :
3

The process of Truck Share is significantly flawed with respect to your online interactivity. It really needs to be improved.

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelby P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Aucun

Walter C. 
Évaluation :
5

Staff is very friendly, efficient and helpful. especially Jose and Richard. Merci.

Nancy P. 
Évaluation :
5

have more staff. your guys are hustling.

Walter Matthew L. 
Évaluation :
5

The employees go above and beyond for their customers. I had a great experience renting from this location and I am going to stick to this location for all of my moving needs. Thank you very much.

Jackelyn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

I cannot think of anything.

KAREN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Z. 
Évaluation :
5

From start to finish, uhaul made our move quick and easy!

John C. 
Évaluation :
5

Jose was great to work with - pleasant, fast and efficient on check in - and Riley was great to work with as well when we returned the vehicle - thank you!

Karen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joy K. 
Évaluation :
3

I rented 2 dozen pads. Had to go really far to pick up this truck (and had to go even farther to pick up the auto transport), got home, and realized some of the pads were soaked in the plastic bags. With all the extra time, gas, and mileage I already incurred with the experience, I did not have time to run back to any UHaul to get new pads.

Renee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell D. 
Évaluation :
5

Nothing service was great

Liridon S. 
Évaluation :
5

Thanks! All moved in.

BRIANA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

The Best service in NH !!!

Nestor G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean F. 
Évaluation :
1

I paid for the Collision Damage Waiver and THEY CHARGED MY CHECKING ACCOUNT OVER 2 800 $I AM GOING TO LEAVE FEEDBACK ON UHAULS ACROSS THE COUNTRY.

Tammy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
5

Very busy; but responsive and helpful. Truck was very clean and easy to pick up and return.

Marie S. 
Évaluation :
5

Quick process and very accommodating. Do yourself a favor though and read the truck manual basics!

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather P. 
Évaluation :
5

I think I may have left my RX sunglasses in the cab on the truck. They might have fallen on the floor. Rayban style RX brown sunglasses in a green hard plastic case. If you find them please call me 603-494-7895 Check in and check our experience was great at this location!!!

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

Rien

Richard R. 
Évaluation :
5

No comments suggesting anything needing improvement. My transaction and experience was quick, easy, fluid, and seamless. Hat's off to Jose (DW Highway North location) for terrific customer service. He was engaging and had my best interests in mind, and went above and beyond to make sure I had a great experience.

Donald V. 
Évaluation :
5

No improvement needed. The entire rental experience was excellent. I did not care for the on-line reservation system because the system wanted to force me to go your South Willow Street location which was not convenient for me. I called the Hooksett Road location and Richard immediately took care of my needs and scheduled me for a pick-up/drop-off for his location on Hooksett Road, which is what I wanted. Richard on the phone, then the person who checked me in, and then the person who later checked me out were all helpful, very friendly, and good personalities. Excellent customer service from all 3 team members!!! Your 443 Hooksett, Road Manchester, NH location is superb and the place to rent from!!!

David D. 
Évaluation :
4

Good service, fast and efficient .

Blakely Vernon M. 
Évaluation :
3

Lights didn't work had to be fixed in 5 different spots it put me hours behind.

Joseph N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Quick, professional, pleasure

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George M. 
Évaluation :
5

Great staff!

Scot F. 
Évaluation :
5

Richard and his team treated me with professionalism and kindness. I would definitely come back to this U-Haul location again!

Jimmy S. 
Évaluation :
5

Everything went smooth and easy.

Fred G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A. 
Évaluation :
1

1. I had to wait until the last minute to know whether or not the store had the parts for the hitch install 2. Took 3 hours between check-in, install, and another 20 minutes just to settle the bill, which was already paid for 3. My personal belongings were not put back into the vehicle - luckily I discovered this before I left the property 4. Upon close inspection of my hitch, done just today, I discovered NO wiring harness visible, despite paying for same 5. A trim piece that was removed for the wiring access (which again, I can't find a harness for), was not replaced and is missing 6. Calls have been left for the President, Brian Polanco, and GM, Richard Andrews on this date, after calling the store to inquire about the missing wiring and trim piece, and being rudely placed on hold for at least ten minutes, at which time I hung up and contacted the above listed managers. Very unhappy with this experience!!!!!

Neal C. 
Évaluation :
5

A well tuned company!! Very friendly and professional!!

gary c.  |  Premières impressions 
Évaluation :
2

No elevator and the garage doors locked before I could get my stuff unloaded. If I had known it was second floor and no elevator I would not have leased this space

Robin L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paola R.  |  Premières impressions 
Évaluation :
5

Richard was extremely pleasant and helpful. He was very pleasant to deal with!

Cheryl M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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