Le client n'a pas laissé de commentaire.
Jim R.Customer Reviews for U-Haul Moving & Storage of Nampa
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very professional very helpful very polite. I would recommend them to all my family and my company.
Charlie C.The lady who was assisting borderline threatened me. Because I backed in front of the trailer I was renting instead of parking in the front lot, I was told by her that "if my Manager saw you do that, she would have your hiney". Why is she threatening me and what exactly would this manager do? Physical violence? Please review your video camera footage.
Rich K.Quick, efficient return process, within minutes
Rob C.Very friendly
Judy R.When I booked it let me book a unit and said it was available and I even called to make sure I had the reservation I asked for. When I got there they said the unit it was not available and gave us a smaller unit instead. Why would you book something that isn't available now I have to find another place that is big enough thanks for the trouble!
DENISE S. | Premières impressionsMy experience with U-Haul has always been great. That's why I keep renting from them. Reasonable prices too.
DERRA K.Very efficient and professional.
JANEAN P.Stop ripping people off!
Michael D.Drop off was easy. No waiting time.
KATHY W.While checking us in they noticed a few errors on the order, fixed those and then provided us with great information regarding our needs.
LARRY F.Great customer service. Thank you very much
Debra O.Organized, clean, efficient. The ONLY issue I had with this rental was the fuel level reported. What was on the rental agreement and what I was required to take a picture of was definitely different. Was it a lot, no, was it enough to catch my eye, yes.
Michael V.The staff was extremely helpful, friendly, made sure we had everything we needed and happily assisted with a few last minute changes.
Armando E. | Premières impressionsCircular drive for pick-up and return.
Raymond M.Employees were very helpful and quick to respond to customers. Reserved the truck quickly. I would rent from them again.
mark Z.I have used this location since moving to the valley in 2009. This was my first visit since the interior was reconfigured. Frankly, the change is excellent. I can think of nothing that would be an improvement.
David P.The only thing that was a pain was not being able to use access doors closer to my unit without setting alarm off and when using carts, they would catch on the door jam when trying to load in/out. Would be nice to have more of a ramp for loading.
kathryn a. | Expérience généraleI have yet to find or see anyone of the employees smile or be friendly and I've rent here a few times this year. The trailer had glass shards in it when it was issued to me and the male associate swept the shards straight on to the concrete and left it there. I had to redo his lazy effort work at home to get rid of the extra glass. The pick up and drop off process was not friendly at all. The three regular employees there seem like they absolutely hate being there and acted as if my rental was and inconvenience. Body language and condescension is "great"customer service. Oh yeah, the male associate was smoking while working during drop off. Going to have to find a new UHAUL place or find a Mom and Pop spot to rent going forward.
David R.Best uhaul location in north America !!!!
DAVID M.Excellent customer service … when I arrived, it was just me and another client. I was waiting my turn, and as soon as an agent saw me she opened up another registered and proceeded to help me and got me out pretty quick. It was easy peezy pretty easy
Martha P B.I was charged twice. Would you please correct the error?
CECILIE W.Someone was blocking the exit taking pictures of their truck. Parts and equipment were scattered so signs were hard to spot. Someone just walked up and started messing with the trailer and I found out they were staff but how am I supposed to know if you don't tell me who you are and what your doing around my truck? Overall the experience was good and very simple so top notch on that. Jus give me some heads up on what your doing.
Casey P.the site is a little crowded (tight space) but the employees made up for it by being quick to help, quick to hook up and un- hook. Overall one of the better uhaul experiences.
David M.It would be convenient for the customers if there were lights inside the climate control units. It is very dark and makes it difficult to find anything in your unit.
Daniel J. | Expérience généraleGot a free lock for checking in online! Thanks
Cynthia A. | Online Move InWe had some issues with the rental and storage. The beginning relationship wasn't so great. However, they replaced those folks & brought on a new crew. Amazing People at the end. The Free Storage for a month was a godsend. Thank you all very much.
Pamilla L. | Expérience généraleEverything was quick, complete with great attitude!
alison B.All was good. Customer service was fast and efficient. The outside crew was knowledgeable, friendly and helpful getting me on the road with a huge truck. Thank you UHaul
Merrissa A E.The service was excellent and the agent I had was very friendly and went the extra mile. Great service!
Martina A.Some comfy chairs while waiting for hitch installations.
David Y.We took our SUV in for the hitch installation and UHaul damaged our rear bumper and tail light. They tried to say the damage was already there. It was not. They finally gave us the insurance information. We contacted the insurance agent and started to get things going. Then out of nowhere the insurance agent cancels the claim. We have tried to call and email her and we have not gotten any reply. We have been ghosted by the insurance agent. I would not ever go to UHaul again. I have only used them for my truck rental and trailer needs in the past. I guess I will be looking to their competitors now. I will always tell this sad story to others and try to defer them from using UHaul. It seems doing honest business is not really part of this 10 billion dollar companies policy, at least at this location.
Bill B.Y'all were Amazing! Super friendly, super fast, super helpful. Made my moving experience so much easier. Merci.
natalie d. | Expérience généraleGreat people, friendly and easy process. One of the best Uhaul experiences ever!
Corey N.We dropped off at this site after hours. It was a clean location and the drop off after hours was easy to navigate via the online instructions.
Amy A.Hard to get into. Needs a second entry OFF the highway.
kathryn M.Great customer service and very prompt. 10/10
Tiffany L.All was great!
Paul V.Merci
JEFFREY K.Nothing I can think of at this time. Everything went as smooth as silk. Return was super quick and easy. Great team at Nampa location
James P.I was never helped when I went inside and signage was small and unclear. The lady at the counter walked away from the counter and never acknowledged me.
Anastasia H.Excellent service. Equipment was ready to go and the check in and return process was easy and quick.
GUY D.Very helpful staff quick and efficient appreciate that
Jeff F.It's very hard to contact the business directly by phone. It always switches over to the National U-Haul line. I tried for two days. Finally I personally drove to the place in person to get the info I needed. But the staff is friendly and very helpful.
Anthony K.Nothing, I think there were a few to many furniture pads The service was great, and the lady drivers were awesome ,very efficient in there details
John F.Very friendly staff. Thank you for great customer service!
Andrea C.These guys are very cool.
Octavio A.completely satisfied
barry C.Good customer service with verification of appointment call. Installation started immediately and the job was done quickly
Steve P.Great people, but the truck smelled horrible of cigarette smoke. I used the truck the whole day and HAD to keep the windows down the whole time, even on the freeway. The smell was so bad that I had a headache by mid-day. When I returned the truck I told the employee who checked me in about it. Their response was "well, I'll spray it again." The site was fine, employees for the most part were fine, great with the same day rental. But this was horrible!
Sarah S.Would use them again if needed. Thanks
HENRY G. | Expérience généraleVery difficult to get the local staff on the phone. Otherwise they were very helpful and kind.
James T. | Expérience généraleStaff was amazing, thank you!
natalie d. | Premières impressionsThe younger guy that was there was super rude and unprofessional would never drop off anything there again
Daniel H.Merci
CRYSTAL B.Merci
CRYSTAL B.The bed of the truck still had a tire and tree trimmings in it. It had zero gas and was told to go get it. When I questioned the mileage was told, "Take it or leave it." At the end of the rental, I was charged for insurance which I stated I did not want. When I questioned the charge, I was told to call the 800 number. The 800 number customer service stated only the location could refund the charge and then the location would not return the call. If you make an error, fix it! What a scam!
David R.Quick and efficient, very professional job.
ROBERT H.Access to the storage unit was "Superb" as all units are ground level. I only had myself to unload my family's uhaul load, but due to the easy access was able to accomplish the job in about 2 hours. Your staff was very professional and friendly as well as helpful and accomodating. Thanks! We will keep doing business with you for the foreseeable future.
david c. | Premières impressionsThe hallway where our unit is is very dark and hard to see.
Kristie W. | Online Move InThank you Linda for your kindness these last three years
Shannon B. | Expérience généraleThe owner is really sweet and helpful! Love her 🤍
Sandee N. | Premières impressionsGreat staff.
Casey D. | Expérience généraleEveything went smooth!
ROBIN R. | Premières impressionsThe staff and facilities are great but I reserved a bigger sized storage a 5×15×10 and when I arrived they did not have that size available..I ended up with a smaller unit and made it work but still a little disappointed that that would even be an option to reserve something that really isn't available..nothing against the location or the people(again they were great and helpful) but It seems like a website problem
Melissa J. | Premières impressionsEverything went smoothly and was as advertised.
Stefani P. | Online Move InThe staff was nice ,and vary helpful with all my needs.
Antoinette J. | Expérience généraleMy experience started out with a phone call I spoke with Dixie she had such a wonderful attitude she took the time to find me a storage and help me get a U-Haul I really appreciate her customer service her attitude her friendliness it was a great experience ...thank you for all your help. When I went into the office all the staff there greeted me everybody was very pleasant and helpful I will definitely recommend U-Haul.
Brandy S. | Premières impressionsDixie and her crew were the best! Five Stars all the way around!
nicholas h. | Online Move InWe've used U-Haul on several occasions since moving a few times over years. Our recent use of U-Haul (not from the storage space) left a bad taste in our mouth. U-Haul has amenities that are great but it comes with a price and a lot of confusion and poor communication.
Mark E. | Expérience généraleSpecial thanks to linda and staff for all your help thanks for not being greedy when the chips were down. U are awsome. Thank u we are very greatful.......
Tim B. | Expérience généraleVery helpful and understanding and was willing to work with me
Zach M. | Premières impressionsExcellent customer service and excellent satisfaction 👍👍👍👍👍
Johnny N. | Premières impressionsVery good storage space for my rv
Shawn G. | Expérience généraleThe person who checked me in (Chevy) was friendly and informative. I've had nothing but excellent service at this UHaul location.
Matt S. | Premières impressionsLinda was awesome!!! It was a fast simple process to get set up.
Noah S. | Premières impressionsExcellent staff, very helpful
Anthony K. | Expérience généraleMuy amables todo el personal tienen un personal muy excelente bendiciones a todos
ROGELIO I. | Expérience généraleCourtesy and helpful.
Timothy M. | Premières impressionsAwesome staff, great prices. Over all postivie experience
Miguel M. | Expérience généraleSuper helpful staff
Christopher M. | Expérience généraleThe staff has been great!
Patricia T. | Expérience généraleLinda and the staff do a fantastic job. Thank you!
James D. | Expérience généraleVery helpful & friendly staff. If you need to rent from uhaul or store this location is a must!
Jennifer F. | Expérience généraleWe stored our boat here for about 1 year and never had any issues. Staff is very nice and the facility is secure. I highly recommend!! Thanks UHAUL..
Chad C. | Expérience généraleFriendly staff, cheerful, knowledgeable, experienced…. I'd rent here again
STEPHEN M. | Expérience généraleEverything went well, except I was told originally it was an outside entrance. It wasn't, but was a pretty easy load in. After finding out it was inside I purchased a flat dolly to help move because I was by myself. Then found out the unit had some really nice carts when I got in there. ( I wish the employees had told me this before I bought the dolly) but I'm a rookie and will ask from now on. It is clean, seems secure, and the staff is professional.
Anthony K. | Premières impressionsClean and helpful Linda, Jordan and Dixie all helpful.
Carl K. | Expérience généraleThe only problem I ever had in renting in the 6 years was that the remotes for the security gate are really cheap useless pieces of equipment. I would often times sit with button pressed changing positions for the gate to open. A few times employees noticing the trouble would get the gate open before the remote did. Every employee for the 6 years where friendly and helpful. The customer service was excellent!!!!!!!!
TRENT C. | Expérience généraleThe office was well stocked and clean. Helpful and professional atmosphere.I selected Linda's facility because of the price and climate control building. Merci.
greg M. | Expérience généraleVery little room in the hall ways and hotter than heck
Amanda K. | Premières impressionsThanks for the hep. Very easy and friendly.
Lester F. | Premières impressionsGreat experience, everyone was super helpful and friendly
Kathleen S. | Premières impressionsLinda, the mgr is great. Knows the business Please give her a promotion
JIM R. | Expérience généraleGreat staffs. Great Service.
BRADY H. | Premières impressionsCheck in was quick and efficient. Pleasantly surprised with the first month free promo. Came back the next day 7/24 to buy packing materials and the 2 gentlemen working were very helpful and nice.
Jessica C. | Premières impressionsJames was very helpful and patient; he made the process of finding boat storage so easy! Overall very pleased with the facility-location and security.
Kristina P. | Premières impressionsLove love love them !!!
marisa c. | Expérience générale"GREAT PEOPLE"
DENNIS W. | Expérience généraleThey did what they could to help us. They were very kind.
Doyle B. | Premières impressionsJames is wonderful! So helpful!
Patricia T. | Premières impressionsEasy, convenient process with U-Haul. Very friendly and helpful staff at U-Haul Moving and Storage of Nampa. Thank you!
Kevin F. | Expérience généraleThe lock was not at my unit. I had to provide my own.
Jennifer F. | Online Move InThank you for storing our goods, all good😊
terry m. | Expérience généraleDisc locks really hard to get on door latches. Really hard to maneuver large vehicles on site. Super narrow entry, packed with drop-offs. Will not use again.
JEFFREY C. | Online Move InOver priced storage units, and unfriendly staff that let our alarms go off every time we came because they didn't give us a code to the second storage unit or fix the remotes. We also didn't have access to the second storage unit online and could not pay it without waiting on the phone for twenty minutes, and they refused to fix that either. They also made us drive thirty minutes to Boise to drop off equipment so they wouldn't have to. There's no good parking, and hard to get into and they put both of our storage units far away from each other. The only thing convenient were the carts. Disregarding the dirt turn around gravel area in the back that got something in my new tire. Not to mention the inside of the facility lights automatically turn off if it doesn't sense anyone for maybe ten minutes, when I was in the back of my storage unit on top of some things and fell because they neglected/failed to tell me that. Overall below average storage facility due to the inconveniences, damage and staff otherwise it's a clean facility. I've even tried calling them or going in to fix some of these things but nothing worked.
jason k. | Expérience généraleI am very happy with the decision to rent my storage from you!
Randy H. | Premières impressions