We are always treated so well when we come in to your facility. Linda and her staff are the best! That's why we came back to use your moving trucks as well as store our motorhome. Merci.
Tina Crowe | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Nampa
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing I can think of; the customer service was great and employees very helpful and knowledgeable.
Michael Richard SoucierDislike of the birds under the covers that would go on top of our rv It’d be good to try to get the birds to vacate!
bill quiles | Expérience généraleThe people at the rental place in Nampa were amazing but the trailer leaked and everything was in it to soak because it rained all the way from Nampa to Idaho Falls so all my suitcase in the clothing in the furniture were soaked rather than that everybody was very friendly and kind.
Maria Harrisonsmooth and efficient
Darren GroganIt was great service and easy to rent. Alittle hard to get around the rental but I figured it out.
Tracey NelsonAdditional parking spaces.
LD SmithIndoor lighting would be very helpful. Hours are not the best but at least it is easily visible and well displayed.
kendra Harada | Expérience généraleEven when I was a little rude, the guy helping was very professional. Merci
Lindsay PetersonGreat customer service!
Jeff WrightOnly complaint is more light would be nice
Korrine Ayers | Expérience généraleThanks for storing my things for 7 years
mike hopwood | Expérience généraleMerci.
Joe VegaYoung lady was very helpful assisting my blind husband out of the van and to the building. Thank you!!
Cammie McBrideWe had a hard time making sure it was the right spot. No numbering on the spot.
Brenda Jones | Premières impressionsNicholas was great. Working for the company for 7 years, I know good service when I see it. He was very friendly! 5 stars, Nicholas!
Amber YoungEvery single employee we worked with was outstanding. So helpful. Everything went so smoothly.
Shannon QuezadaThe equipment was not properly maintained and water leaked all over our belongings. Then everything I tried to explain the situation to staff they told me that I should have waterproofed everything. They even approved of me purchasing and repairing the trailer myself. Frankly: I didn't rent an enclosed trailer so that I had to shrink-wrap everything. I could have just used my personal flatbed and saved the $100 for the rental and $85 for the parts/tools to fix it. Roadside Assistance was A+ in their customer service. Unfortunately the responding vendor was confrontational, dismissed us, and left. The SDM got involved and they offered a truck, but we would have to trailer the equipment over an hour away. We are very displeased with our experience and are in the process of an insurance claim for damages and the cost to remediate them.
Jennifer MichelThe ladies at the front counter were very professional, helpful and knowledgeable in the area that they work. My wife and I Appreciate them, will be back to rent. Merci.
michael LockTeam member helping me was great!
GREGORY WOODGreat service as always for a very busy store. A few more parking spaces would be great. Keep up the good work and thanks for everything.
Donald KurtsLinda was the best.
Marco ValleThere was a poop like smell, other than that, all was good.
Jamie ChurchShararita (sp?) was very helpful and processed paperwork very quickly to get me on my way. I have several Uhaul locations near me, but I always use this location on Caldwell!
Heidi CarterAlways fast, friendly and would highly recommend.
Matthew MorrowThankyou for all you do.
donovan MooreMerci.
Rudy Valdez | Expérience généraleFast easy with no hassles. Thank you!
william smithAmazing customer service, reliable equipment, no hassle, no fuss, they're my "cheers" of the moving industry except James is way more handsome than that Sam Malone!.. just saying.
Kass HoffmanThis is a very well run business. Would that everything else in the world worked so well.
Bruce HendricksIt was quick and accommodating.
Greg ButterfieldA little tight getting in and out
Josh Oxier-MoriGreat service all around
James RoushVery helpful and friendly people! 100 % recommend this place for UHaul needs in the future.
Michael DeiblerAll the staff were extremely friendly/professional and helpful! They went above and beyond to accommodate my needs even in the midst of a big snow storm. I wish I knew the names of the 3 gentlemen specifically but each one is greatly appreciated and responsible for the good experience I had
Jesse Sweeny | Expérience généraleYou are the best
LORRAINE FISHER | Premières impressionsVery fast install of hitch. In and out in under 30 minutes.
David KeeleyAwesome and easy experience! Staff was friendly. Would recommend!
Dystinee MillerAll of the employees were personable and seemed very good at their job. No problems at all!
CHARLOTTE RACKLEYCustomer service and convenience of this location is top notch! This is my go-to place.
Justin EarlKeep up the good work 👍
Johnny NissingWhen renting a trailer you should specifically state that all of the trailer wiring is a 4 pin so people know in advance that they'll need an adapter. I had to purchase a $15 adapter plug because there are no 7 pin trailer harnesses on trailers there. Or offer an adapter as a small fee or charge a $15 fee that is reimbursed when the adapter is returned with the trailer. It seems like a pretty lame tactic of nickel and diming people who don't always carry a trailer harness adapter with them at all times.
Brian ArmstrongVery friendly folks. Definitely will be renting from them again. Very helpful. Easy process.
Shamone JosephNothing! your team is very friendly and does very well under stress. The guy who manned the front desk today with the shoulder problems was very helpful and uplifting in a Christian way.
GILBERT REYESSmooth as silk!
Joan IdeStaff was very irritated that we were dropping off equipment to them and also the location is difficult to navigate for people not used to driving large trucks, small drop off area that barely fit the two trucks we had.
Trevor OwensStaff was very irritated that we were dropping off equipment to them and also the location is difficult to navigate for people not used to driving large trucks, small drop off area that barely fit the two trucks we had.
Trevor OwensNot sure anything could have been better. Excellent service à la clientèle.
Mike CardisManager and staff were a pleasure to work with.
Gary Griffin | Expérience généraleVery helpful friendly staff. Without other way to help. Very clean work area. Always happy to see you. Use them many times.
Mitchell FlanneryNothing very polite knowledgeable and helpful great employees will make it right if any unsatisfactory were to occur
Gilbert ReyesNo place to actually park a uhaul, they give you a lock but it doesn't actually fit on the units. I tried before giving up. When I mentioned it to an employee they just said yeah it's tricky. Sounds like a way for them to get you to purchase their locks if you ask me. But the ultimate reason I'm not storing my stuff at this facility… The online move in process would've been great, but Nick (dark long haired outside grunt worker) at the facility threatened to call the cops on me due to his incompetence. I asked for a refund and went elsewhere. Rude people shouldn't have jobs where they interact with the public. Please train your incompetent staff about U-Haul's online processing and procedures to prevent this happening to further customers.
Stephanie Padilla | Online Move InUhaul gives you the option to do everything online to get a storage unit…that being said I was very shocked when I arrived, I entered the gated area with the code that was emailed. I had some trouble getting the unit door open. I asked Nick(the grunt worker) for some assistance. He was very rude and abrasive. I showed him all the stuff uhaul had sent me online to move into the unit. He claimed that he had no record of me in his system. He told me that if I didn't go to the front office and refill out all of the paperwork(essentially paying for the unit again) that the cops would be getting involve. Considering they should've had a list of reservations with my name listed since I reserved the unit days in advance and that this employee shouldn't been more aware of U-Haul's policy's to complete the units only. This facility also has no parking for bigger uhaul trucks and is not convenient to access. I would recommend any other place over this facility. I hope Nick receives the extra training and support he needs to have successful customer interactions.
Stephanie Padilla | Expérience généraleNo place to park, but employees were very nice and helpful.
Holly Asmussendon’t make it were you have to go to two different locations to return the equipment you rented
LLoyd WheelerMerci
Teresa Hobden | Premières impressionsGreat employees all around :). Very friendly and very helpful!
Connor Kaiser | Expérience généraleFriendly and always happy to help with questions and changes you may have
Denise Goodknight | Expérience généraleI love them they treat me like one of their own Thank you for always helping me linda
Diana Aguirre | Premières impressionsI had alot of stuff left in uhaul that the one month free offer saved me and I have let alot of people know about it. Thank you for being there for me.
Karen Allen | Premières impressionsEasy process beginning to end! Will definitely use them again and refer people!! Just awesome!
Anthony Raass | Online Move InEverytime I came across a employee they were grumpy
michael elko | Expérience généraleThis uhual establishment in particular was the best one ive dealt with, great service. Pretty much everyother one ive dealt with sucked
kyle kania | Expérience généraleLight auto shut off cause accidents I had boxes and chair hit me across bridge of my nose . Being elderly you have created a very dangerous situation.
Andre Golden | Expérience généraleU-Haul had a leak in there AC unit due to that there was water that leaked into my unit I own a party rental buisness I had back drops thag molded and props that got ruined table runners as well talk to the lady at the storage she explained that it was an ac leak and referred me to make an insurance claim took then 1 day to respond with they denied my claim it was there fault and there facility failure and they could not even take responsibility for it or cover anything manager still has yet to call me they had a front agent just email me info To make a claim that the knew was going to be denied shity
Leslie Randall | Expérience généraleLinda was awesome both during check-in and check-out.
Sherry Alexander | Expérience généraleGreat storage. Only need more electrical time for keeping batteries on Rv charged
Timothy Murphy | Expérience généraleThere was a guy at first was really rude but then have been nice since
Daniel Hunt | Expérience généraleThey were very friendly and helpful and even provided me with a free lock for my unit.
Lynda Amaro | Premières impressionsLinda and her staff did a great job. The entire process was easy and convenient.
Richard Walters | Expérience généraleWhen I booked it let me book a unit and said it was available and I even called to make sure I had the reservation I asked for. When I got there they said the unit it was not available and gave us a smaller unit instead. Why would you book something that isn't available now I have to find another place that is big enough thanks for the trouble!
DENISE SANCHEZ | Premières impressionsThe staff was extremely helpful, friendly, made sure we had everything we needed and happily assisted with a few last minute changes.
Armando Elizondo | Premières impressionsThe only thing that was a pain was not being able to use access doors closer to my unit without setting alarm off and when using carts, they would catch on the door jam when trying to load in/out. Would be nice to have more of a ramp for loading.
kathryn andersen | Expérience généraleIt would be convenient for the customers if there were lights inside the climate control units. It is very dark and makes it difficult to find anything in your unit.
Daniel Jensen | Expérience généraleGot a free lock for checking in online! Thanks
Cynthia Alcaraz | Online Move InWe had some issues with the rental and storage. The beginning relationship wasn't so great. However, they replaced those folks & brought on a new crew. Amazing People at the end. The Free Storage for a month was a godsend. Thank you all very much.
Pamilla Linebarger | Expérience généraleY'all were Amazing! Super friendly, super fast, super helpful. Made my moving experience so much easier. Merci.
natalie darr | Expérience généraleWould use them again if needed. Thanks
HENRY GARCIA | Expérience généraleVery difficult to get the local staff on the phone. Otherwise they were very helpful and kind.
James Teat | Expérience généraleStaff was amazing, thank you!
natalie darr | Premières impressionsAccess to the storage unit was "Superb" as all units are ground level. I only had myself to unload my family's uhaul load, but due to the easy access was able to accomplish the job in about 2 hours. Your staff was very professional and friendly as well as helpful and accomodating. Thanks! We will keep doing business with you for the foreseeable future.
david cisneros | Premières impressionsThe hallway where our unit is is very dark and hard to see.
Kristie Woolsey | Online Move InThank you Linda for your kindness these last three years
Shannon Byrne | Expérience généraleThe owner is really sweet and helpful! Love her 🤍
Sandee Newman | Premières impressionsGreat staff.
Casey Dellacrosse | Expérience généraleEveything went smooth!
ROBIN Ryder | Premières impressionsThe staff and facilities are great but I reserved a bigger sized storage a 5×15×10 and when I arrived they did not have that size available..I ended up with a smaller unit and made it work but still a little disappointed that that would even be an option to reserve something that really isn't available..nothing against the location or the people(again they were great and helpful) but It seems like a website problem
Melissa Jones | Premières impressionsEverything went smoothly and was as advertised.
Stefani Pharris | Online Move InThe staff was nice ,and vary helpful with all my needs.
Antoinette Jones | Expérience généraleMy experience started out with a phone call I spoke with Dixie she had such a wonderful attitude she took the time to find me a storage and help me get a U-Haul I really appreciate her customer service her attitude her friendliness it was a great experience ...thank you for all your help. When I went into the office all the staff there greeted me everybody was very pleasant and helpful I will definitely recommend U-Haul.
Brandy Solis | Premières impressionsDixie and her crew were the best! Five Stars all the way around!
nicholas hammond | Online Move InWe've used U-Haul on several occasions since moving a few times over years. Our recent use of U-Haul (not from the storage space) left a bad taste in our mouth. U-Haul has amenities that are great but it comes with a price and a lot of confusion and poor communication.
Mark Elkins | Expérience généraleSpecial thanks to linda and staff for all your help thanks for not being greedy when the chips were down. U are awsome. Thank u we are very greatful.......
Tim Boggis | Expérience généraleVery helpful and understanding and was willing to work with me
Zach Morrison | Premières impressionsExcellent customer service and excellent satisfaction 👍👍👍👍👍
Johnny Nissing | Premières impressionsVery good storage space for my rv
Shawn Garrett | Expérience généraleThe person who checked me in (Chevy) was friendly and informative. I've had nothing but excellent service at this UHaul location.
Matt Stocker | Premières impressionsLinda was awesome!!! It was a fast simple process to get set up.
Noah Scholl | Premières impressionsExcellent staff, very helpful
Anthony Kenney | Expérience généraleMuy amables todo el personal tienen un personal muy excelente bendiciones a todos
ROGELIO INGLES MENDOZA | Expérience généraleCourtesy and helpful.
Timothy Murphy | Premières impressionsAwesome staff, great prices. Over all postivie experience
Miguel Marroquin | Expérience généraleSuper helpful staff
Christopher Miller | Expérience généraleThe staff has been great!
Patricia Tapp | Expérience généraleLinda and the staff do a fantastic job. Thank you!
James Denno | Expérience généraleVery helpful & friendly staff. If you need to rent from uhaul or store this location is a must!
Jennifer Freeman | Expérience généraleWe stored our boat here for about 1 year and never had any issues. Staff is very nice and the facility is secure. I highly recommend!! Thanks UHAUL..
Chad Conroy | Expérience généraleFriendly staff, cheerful, knowledgeable, experienced…. I'd rent here again
STEPHEN MILLER | Expérience généraleEverything went well, except I was told originally it was an outside entrance. It wasn't, but was a pretty easy load in. After finding out it was inside I purchased a flat dolly to help move because I was by myself. Then found out the unit had some really nice carts when I got in there. ( I wish the employees had told me this before I bought the dolly) but I'm a rookie and will ask from now on. It is clean, seems secure, and the staff is professional.
Anthony Kenney | Premières impressionsClean and helpful Linda, Jordan and Dixie all helpful.
Carl Keller | Expérience généraleThe only problem I ever had in renting in the 6 years was that the remotes for the security gate are really cheap useless pieces of equipment. I would often times sit with button pressed changing positions for the gate to open. A few times employees noticing the trouble would get the gate open before the remote did. Every employee for the 6 years where friendly and helpful. The customer service was excellent!!!!!!!!
TRENT CHRISTENSON | Expérience généraleThe office was well stocked and clean. Helpful and professional atmosphere.I selected Linda's facility because of the price and climate control building. Merci.
greg Mirigian | Expérience généraleVery little room in the hall ways and hotter than heck
Amanda Kelley | Premières impressionsThanks for the hep. Very easy and friendly.
Lester Finney | Premières impressionsGreat experience, everyone was super helpful and friendly
Kathleen Sonnen | Premières impressionsLinda, the mgr is great. Knows the business Please give her a promotion
JIM REED | Expérience généraleGreat staffs. Great Service.
BRADY HILL | Premières impressionsCheck in was quick and efficient. Pleasantly surprised with the first month free promo. Came back the next day 7/24 to buy packing materials and the 2 gentlemen working were very helpful and nice.
Jessica Calhoun | Premières impressionsJames was very helpful and patient; he made the process of finding boat storage so easy! Overall very pleased with the facility-location and security.
Kristina Ploeger | Premières impressionsLove love love them !!!
marisa coronel | Expérience générale"GREAT PEOPLE"
DENNIS WINSLOW | Expérience généraleThey did what they could to help us. They were very kind.
Doyle Blades | Premières impressionsJames is wonderful! So helpful!
Patricia Tapp | Premières impressionsEasy, convenient process with U-Haul. Very friendly and helpful staff at U-Haul Moving and Storage of Nampa. Thank you!
Kevin Foster | Expérience généraleThe lock was not at my unit. I had to provide my own.
Jennifer Freeman | Online Move InThank you for storing our goods, all good😊
terry martin | Expérience généraleDisc locks really hard to get on door latches. Really hard to maneuver large vehicles on site. Super narrow entry, packed with drop-offs. Will not use again.
JEFFREY CHRISTENSEN | Online Move InOver priced storage units, and unfriendly staff that let our alarms go off every time we came because they didn't give us a code to the second storage unit or fix the remotes. We also didn't have access to the second storage unit online and could not pay it without waiting on the phone for twenty minutes, and they refused to fix that either. They also made us drive thirty minutes to Boise to drop off equipment so they wouldn't have to. There's no good parking, and hard to get into and they put both of our storage units far away from each other. The only thing convenient were the carts. Disregarding the dirt turn around gravel area in the back that got something in my new tire. Not to mention the inside of the facility lights automatically turn off if it doesn't sense anyone for maybe ten minutes, when I was in the back of my storage unit on top of some things and fell because they neglected/failed to tell me that. Overall below average storage facility due to the inconveniences, damage and staff otherwise it's a clean facility. I've even tried calling them or going in to fix some of these things but nothing worked.
jason kessel | Expérience généraleI am very happy with the decision to rent my storage from you!
Mylinda Stover | Premières impressionsStaff was short with me, rude, and wouldn't even look at me. When I called to ask why I was charged an extra $25, the guy spoke to me like I was stupid. Do not appreciate.
Laura Meyer | Premières impressionsBoth Manager and Assistant Manager were amazing!! So friendly, very knowledgeable and hard working. They went above and beyond to make sure we were taken care of. If you are looking to rent a U-Haul or use their storage, you'll never find anything better than this location. Je les recommande fortement.
Peter Grassel | Premières impressionsEverything was great. The staff were awesome. If I need storage again. I will be back
Weslee Wells | Expérience généraleThank you for your good service 😊
Lori York | Expérience généraleThe staff was courteous and helpful. I accidentally left a bag in the truck and got a call immediately. Thank you for making our moving forward experience a breeze.
Brian Mendel | Premières impressionsGreat staff and very knowledgeable. Manager/staff was 5 star.
Scott Lingel | Premières impressionsWhen calling for a check out date, I was checked out before I was able to say the date I wanted to be checked out on. This forced me to find another location to store my trailer for 10 days. Other than that, everything was great!
Jerry Harris | Expérience généraleWonderful people and facility. Thank you!!
Teale Cillo | Expérience généraleFor some reason I was charged $57 and there is no explanation on the paperwork
Kimberly Bradley | Premières impressionsThe staff was super friendly & very helpful I will recommend this facility to everyone ❤️
marisa coronel | Premières impressionsThe facility is wonderful the staff is one of the greatest that I've dealt with.
lori woods | Expérience généraleThe lighting for larger units is not good. It's hard to see when inside and towards the back of an individual unit. We had to use a flashlight.
Athena Sirucek | Expérience généraleThe Nampa crew has always been attentive and responsive. The covered RV storage area is great except it needs blacktop. RV's get pretty dusty!
BILL HARRISON | Expérience généraleAlLL employees are excellent, professional, and very friendly. It is an exceptional business! I highly recommend the Nampa, Idaho store to meet your moving ond or your storage needs.
margaret skoglund | Premières impressionsI done everything over the phone haven't actually been to the location yet , we live in Fairbanks Alaska . Friends Carl & Nancy Tompkin's have their motorhome there and said the operation was top notch !
kent kendrick | Premières impressionsThey were vey friendly and helpful
MICHELE STEWART | Premières impressionsThank you! Fabulous service 🙂
Lori York | Premières impressionsFacility is dusty, spaces are too close together and there is no wash area.
gary stephens | Expérience généraleThey were very friendly and helpful
Sarah Williams | Expérience généraleI had the best service all the way around. Everyone from beginning to end we nice an accommodating. Being stressed with a move out of State, everyone at Uhaul made it so easy for me.
marisa williams | Premières impressionsBest all-around storage experience I've ever had.
Jacob Halbert | Premières impressionsThey were The nicest people to deal with
Sarah Williams | Premières impressionsI very happy with the large storages for RV/Trailers.
Juan Vergara | Premières impressionsYour staff was very friendly, helpful and welcoming. I enjoyed the check in process. The facility is well organized and my storage unit clean.
Juliann Hanson Zlatev | Premières impressionsThis facility has excellent parking for large rv’s.
Carl Tompkins | Premières impressionsStaff was great. Price was right. Needs were met. Had unit few days was all. Easy no hassle check out.
Julie Cruz | Expérience généraleWonderful staff , friendly and great to work with. My stuff was secure and safe. Renting trucks and equipment was a breeze. I would recommend them as well as rent from again.
Tania Wade | Expérience généraleEveryone was kind considerate and thoughtful Thanks
sandra cummings | Expérience généraleCompetitive prices and climate control units help preserve my items in storage.
greg Mirigian | Premières impressionsBoth Linda Hudson and Dixie were wonderful. Very thoughtful, kind and professional. Iam a Real Estate Broker and will recommend U-haul Center in Nampa to all my Clients Thanks again!
sandra cummings | Premières impressionsEasy to find & everyone was helpful & freindly. Manager Linda Hudson was a big help with great attitude, a real pleasure doing business with her & the facility.
terry martin | Premières impressionsOutstanding staff !!
cordell emery | Premières impressionsGreat place!!
Tammy Weber | Expérience généraleDixie and the store manager are amazing!!! Had my storage unit for almost 2 years wouldn't go anywhere else!!
CRYSTAL ROBINSON | Expérience généraleI was a little disappointed that I was booked to have a 10X20X10 but when I went to check in, they said they only had a 10X15X10. I was a little worried that everything would not fit but we made it fit and worked out fine.
Lisa Richardson | Premières impressionsThe person at the desk couldn't leave to show me the unit and when the other guy came in he didn't offer to show me the unit. The unit was way to small and I asked him to refund my money, which now I have to take the time to go down there and argue with him for not crediting my debit card. The question I have is, is this owner incompetent or is he trying to pull a fast one on me because I made him do a little work to credit my debit card a few minutes before closing. He brought this on himself by not allowing me to go check out the unit before paying for it
terrance norton | Premières impressionsBest ever
robert feder | Premières impressionsEverything was great. I'd reserved a storage unit online and when I arrived on the scheduled date everything was ready for me.
Thomas Fruichantie Jr | Premières impressionsEveryone here is very helpful and nice. I am very happy with our choice to store at this facility.
MACKENZIE GRIMM | Premières impressionsEverything was treated like professionals excellent
ROGELIO INGLES MENDOZA | Premières impressionsVery kind and helpful especially Linda.
lejean mercury | Premières impressionsThe Ladies that work there are extremely sweet and down to earth ... They work very hard and very well together..
jamie lima | Premières impressionsThe customer service was horrible I had a regional manager named Scott yelling at me and talking down to me over me to bring the chair next to me also when looking at the receipt they are still trying to call me for the doll even though the dark the tale of your three morning it's okay if you need to drive can a horrible experience
Hillary Nickel | Premières impressionsI had a good experience with Linda and all other employees at this facility.
Douglas Vigil | Expérience généraleThe manager and staff here are very helpful and knowledgeable. The facility is always very clean and well lit. The price per unit here is definitely great compared to others. If I ever need the use of storage again I will definitely come here.
Krestin Ballard | Expérience généraleAll was fine until check-out. I was only 6 days into a monthly charge and absolutely no prorated refund. No discussion of even a partial month's credit. All I got was "the contract says..." what a bunch of crap, not pro-rating charges. Then after I realized it and asked for my unit back I was told I would have to pay for another month. So now you can re-rent my unit and get paid twice. I will never ever use Uhaul again. You totally smell of GREED.
Jeffrey Davis | Expérience généraleI had a good experience and I would recommend this uhaul place to others
DOUGlLAS VIGIL | Expérience généraleThe customer service agents where wonderful, friendly, knowledgeable and best service I experienced! I had been to three other storage facilities and your unit, truck and reps where hands down the best I had to deal with. So thank your reps. Sincerely; Tania
Tania Wade | Premières impressionsLinda was a blessing! Professional, courteous and knowledgeable!
BARBARA SUFFICOOL | Premières impressionsLinda made it a great experience. Will go back there when needed.
JOHN DURAN | Expérience généraleMerci
kylynn jorgensen | Expérience généraleYou guys were great! We had a rough move and you accommodated with the storage and went above and beyond with friendliness. Made our transition much easier! Merci!
Tami Cron | Expérience généraleWe came to U-Haul to store our RV. The staff (Dixie, James, and the manager Linda) were all extremely nice and helpful and made our move-in experience very easy! We would highly recommend this facility to anyone looking for a nice, clean place to store. And the bonus to that? Really nice people to work with!
tina crowe | Premières impressionsThe storage facility itself seemed safe and well lit. However, the staff was incredibly rude. The man who initially helped us with our storage rental had no kind tone at all. There was no pleasantness and he was very abrupt, seeming annoyed that we were even there. His communication skills were severely lacking and when I would ask to clarify something, he would snap back at me with a response. For example, my boyfriend and I were standing in front of him and my name is on the rental but my boyfriends card was on the rental. The man, while looking down, abruptly said "I need to see an ID" I asked if he needed mine or my boyfriends. He looke dup, rolled his eyes, signed and said rudely "Well, it's your name on the rental isn't it? Guess that means I need yours, doesn't it?." And then wen back to what he was doing. The attitude continued for the entire rental situation. We decided to cancel our reservation immediately due to the service. I don't want to give money to that kind of service nor do I feel comfortable leaving my belongings in a facility run by someone with that sort of attitude. We made sure to tell others not to go to that facility as well. IN addition, we also returned our 26' uhaul rental from our one way move to this facility and received rude guest service from the older lady who worked at the facility. Her tone was extremely condescending. She got in the truck and said "So you couldn't fill the tank?" I said oh itw as only at half a tank when we picked it up Her reply was very condescending tone "Well, that's not half a tank baby-girl" Um, I am a 46 year old mom and grandmother. I have a college degree and lots of life experience, I do not appreciate being talked down to by her. It was a hair of a mark under the half. We will never use this facility again.
Brandi Zandi | Expérience généraleThis site is by far the best. They are always friendly and the management is amazing!! They work with you every step of they way!
CRYSTAL ROBINSON | Premières impressionsLinda and her team are amazing. I had a storage there for almost 14 years. Had moved away from Idaho. The storage was filled with all of my husband's things who had passed away. I had to come back to the area for a family emergency and they were extremely accommodating and helpful to me to get my storage cleaned out. Linda and her team are one of a kind and I would highly recommend her facility to anyone in the area.
ANDREA SERRANO | Expérience généraleVery easy to do business with, pleasant and helpful.
Jeffrey Davis | Premières impressionsEasy to work with
Weslee Wells | Premières impressionsThe staff were amazingly helpful and made a tough job easier. The only gripe I have is the online rental said it came with a lock for free, but I had to pay for a lock instead - you just need to match your marketing.
Tracy Mattox | Online Move InLinda is very nice. She was very real and honest. I liked talking to her. I can't remember her husband's name, but he went out of his way to exceed my expectations. I will rent my storage unit happily. I'll refere this business to anyone I hear that needs rental options.
STACEY SMITH | Premières impressionsLinda is awesome
SAM BUCKLEY | Premières impressionsGreat facility. Friendly and professional staff!
Dean Leas | Premières impressionsI know my unit was sold off and my ex boyfriend said he would be the one to take care of it but he never did. Now I'm in an odd situation. But the over all experience was great!
carolyn chicane | Expérience généraleLong wait when checking in
Bianca Helderman | Premières impressionsLinda was great. This particular location is absolutely the best uhaul I have ever visited. In the past I have had bad experiences with other uhaul locations but this one was great. I just want you to know that Linda goes above and beyond and that this location is a good example of how I would imagine a uhaul should be run. The check in/out processes were easy and quick. The staff was helpful and knowledgeable and professional. They clearly care about the customer. I'm telling you, it is SO much better than any other uhaul I can remember ever visiting. I don't normally leave reviews but this was such a positive experience I felt the need. Also, by the way, I was never asked to leave a review.
Nicholas Istre | Expérience généralebon
Placido Ramirez | Expérience généraleLighting in storage unit would be helpful for seeing items in unit team member who checked us out was great!
Jocelyn Limerick | Expérience généraleGreat service. Linda is awesome!
paula sorenson | Premières impressionsI paid a $60. Deposit on furniture pads and was told the co had a record so no need for me to keep receipt. No one had a record. I lost $60 deposit!
Paula Sorensen | Premières impressionsLinda was awesome. We originally had storage scheduled at the Garden City location. When we arrived with a Uhaul truck full of furniture and a tight time frame, the manager said the unit was rented to another person, even though we had a confirmation. He shrugged it off like it was not his problem and told us to try another location. Although the second location was a lot more helpful, he also had no units. When we arrived in Nampa (30 minutes away and our 3rd attempt), Linda was extremely helpful and got us a large, clean storage unit and was very friendly and accommodating. I would recommend her Nampa storage unit to anyone in the area!
Brad Van Ert | Expérience généraleLinda was always a help! Amazing customer service! What a great staff. Everyone was always helpful.
jessica tijerina | Expérience généraleLinda was incredibly helpful and made the entire process very easy! We were a bit turned around as we took a back way to get to the facility. I called to ask about pulling in as we are new trailer owners and backing up is a bit scary. Linda wasn't able to pick up the call and I didn't leave a message, but within 5 minutes she called me back anyhow and gave us great advice so we didn't have to back up our rig. I was impressed! She was very professional and had a great sense of humor which our family appreciates!!! It is a little drive for us, but well worth it. We will be sharing our experience with friends and highly recommend working with Linda.
E. Chris McCall | Premières impressionsI loved working with the staff! They were all very friendly and helpful!
Alan Deaton | Expérience généraleThe manager Linda was excellent and very helpful to work with. Then there are other's that need to learn customer service skills and stop being g a jerk and rude. I rented a storage unit for over six years and paid plenty for it
JULIE REED | Expérience généraleEverything was great except it was to hard moving into and out the indoor storage units.
andra Slonecker | Expérience généraleThe local representatives are beyond helpful and accommodating but dealing with the national help line leaves something to be desired as they are very disconnected.
Joyce Jones | Expérience généraleAmazing! Not only did they accommodate our changes in travel, but they had a perfect sized unit and honored our 30 days free storage without hesitation! I would recommend them any day to anyone that needs storage OR a moving truck/trailer!
Misha Blair | Expérience généralePricing for storage of my fifth wheel was (is) very reasonable.
gary stephens | Premières impressionsBeing friendly would help. The service was good, but we were treated like one more cog in the machine. Very impersonal.
Marina Clark | Premières impressionsWe were so grateful for the grace period to get the few remaining things I had left in storage due to the Covid-19 . I had to mail the keys to my daughter so she could scramble and remove what was left! Thank you!! A dollar saved.... Were dollars for essentials!!:)
JenniferAnn Wagner | Expérience généraleOut of all my years of renting a storage unit, this was, by far, the absolute best. Very clean and convenient. The employees and owner were always very pleasant and willing to help.
Kelly Scherer | Expérience généraleAll of the staff there were amazing and wonderful to work with. We especially want to give thanks to Dixie and Linda who were extremely helpful, kind, and very courteous. Merci.
Michael Birdsong | Expérience généraleThe team at the UHaul facility in Nampa are the best we've ever experienced. We vert much appreciated their help and kindness after a very long 2 days of driving. They were a blessing to us!
Michael Birdsong | Premières impressionsNo complaints. We moved our RV to a location closer to home and that's saving about $50 per month.
jill beaty | Expérience généraleStaff was friendly, and my belongings were still there three months later when I moved out. Inside the facility was clean and nice.
Darren Herman | Expérience généraleEverything is fine. Thank you.
Modesto Diaz | Expérience généraleThanks Linda!! You were awesome!!
michael harrison | Expérience généraleAlways a good experience at this facility. Have rented many units and trucks over the years and won't go anywhere else.
Cathy Webster | Expérience généraleAll went well.
William Rich | Premières impressionsThe manager of this U-Haul storage business was great’
Katie Hood | Expérience généraleVery friendly manager and very helpful
gary palese | Premières impressionsVery friendly, efficent, fast service.
Christiann Castillo | Premières impressionsThe inside staff (lady that helped me inside went above and beyond for me. I came in crying as my husband moved out and divorced me with no warning)! She was so kind and patient and helpful!
jeanette golden | Expérience généraleI got a storage unit & was all moved in, went home & logged onto uhaul.com to check my account, but there was a different unit on my account. they gave me the wrong unit, so had to move the right unit
Evelyn Torres | Premières impressionsFriendly and efficient
william higginbotham | Premières impressionsThanks so much for you help. The manager was amazing.
pam johnson | Premières impressionsThe service I experienced was over the top! Needed a 17 footer which was unavailable when I called! Within minutes of hanging up I received an email confirming my order and the guarantee on my order
James Morin | Expérience généraleNothing needs to be improved. Lisa and Dixie were 2 of the most amazing and helpful women. They answered all of my questions and concerns.
erin carter | Premières impressionsThe best experience ever.
veronica lum | Premières impressionsThis is a busy place but the staff is always professional and courteous.
sondy uhrich | Expérience généraleUS Veteran Brad, you are the best! Awesome service, he cleared up all my confusion and provided me with great solutions. You made my move easier for sure! Thank you so much! I appreciate your help!
Alan Gamelin | Expérience généraleVery helpful staff. Explained everything to me. :)
Renee MIMS | Expérience généraleThe location is in such a place as it is sometimes difficult to get in. The parking is too limited, but everything else is ok
leslie house | Expérience généraleLinda Hudson, General Manager, and her staff in Nampa, ID could not have been kinder nor more helpful. The next time we are in need of equipment to move items we shall definitely use UHaul.
RICHARD LUSK | Expérience généraleFriendly and helpful people.
Michelle Head | Premières impressionsMy experience was excellent.
janine phippins | Expérience généraleLinda was awesome and helpful!
David Beck | Expérience généralePerfect customer service, can't get better than perfect.
Ruben Rodriguez | Expérience généralepast due charges & fees waved when i moved out, made up for the mileage overcharge & blanket (which i never used) charge on the truck i rented, & the miscommunication. great friendly staff too.
mike Taylor | Expérience généraleIn my opinion if uhaul is not willing to issue a partial refund on their prepaid units (you have to pay for the month in advance) then they should not be allowed to rent out the unit ASAP!
MICHELLE PETIT | Expérience généraleNice, friendly staff...very helpful.
beth brookhouse | Premières impressionsVery friendly staff and easy to work with
Christopher Pearson | Expérience généraleExcellent service. Thanks
David Beck | Premières impressionsMind blown by the amazing customer service, and attention to detail paid. I would highly reccomend this location to anyone looking for storage or a rental truck.
Ben Rowland | Premières impressionsThey are rude and very unprofessional. I would rather drive to Boise then go back to this location. I will be taking my business somewhere else.
crystal duncan | Premières impressionsThe lighting in my unit needed to be fixed because there's no sensor where it would turn on where I was at you have to walk through the end of the hallway and that needs to be attended
Thomas Kampe | Expérience généraleWe had an excellent experience. The storage unit is clean, climate controlled and the best storage unit I've ever used. The price is very good and very fair. Je les recommande chaudement.
Carol Muir | Premières impressionsI felt that your representative was overworked. He was alone and there was quite a few of us waiting.
Iris Gray | Premières impressionsSatisfied
Joan Marino | Expérience généraleThe handsome gentleman that helped me was very helpful, answered all of my questions, got my unit ready to go and his customer service was excellent.. Much appreciated. :)
sydnie chapman | Premières impressionsSeth was extremely helpful & went above expectations
meagan reser | Premières impressionsGreat location
LINDA MATHES | Expérience généraleThey did a nice job setting me up and answering my questions it was all positive
James Slonecker | Premières impressionsVery friendly and helpful
Keith Miller | Premières impressionsI was very impressed with the cleanliness and security of the storage units.
Brian Thrift | Expérience généraleAlways enjoy working with Linda and her crew. They go above and beyond each time.
SHAWN TIPPETS | Expérience généraleVery helpful and friendly staff
Rob Salgado | Expérience généraleExcellent service, met my needs no matter what. Great manager, and assistants very trustworthy business.
PHYLLIS ECKHARDT | Expérience généraleVery nice, very helpful.
Nancy Martin | Premières impressionsVery good place to rent from
denita sharp | Expérience généraleA++
BRIAN MEIER | Expérience généraleThey are great and very helpful
Debra Geyer | Premières impressionsWould highly recommend this facility!! Great customer service, excellent facility. Definitely 5 star
Aimee Murphy | Expérience généraleVery friendly and helpful
Elizabeth Hlinka | Premières impressionsThe General Manager is very helpful.
Jared Calderon | Premières impressionsLinda and her crew were wonderful! As with most moves, things became hectic and Linda gave us great prices, practical advice and more than that, the customer service at this business is outstanding!!
Robert OMalley | Expérience généraleThe team at this location went above and beyond to help my family get my belongings into storage. I can't wait to move there and meet the staff they were incredible.
Aimee Murphy | RéservationGreat staff thanks!!!
Don Matchette | Expérience généralea
Bob Smart | Expérience généraleI was not satisfied with my experience my uboxes were late, and no one contacted me to inform me as to when they would arrive. It was an inconvenience to have people at my home ready to unload and h
kyle johnson | Expérience généraleEverything was great until we moved out. That is not the correct move out date. I called and spoke with a lady. And we moved out on 10/19. The lady working there that day was extremely rude
Lisa Durrett | Expérience généraleGreat service.
Feal Perrien | Expérience généraleOutstanding customer service.
WILLIAM ROBERTSON | Expérience généraleDelivery of ubox went smoothly. Pickup of empty ubox went so smooth I didn't even hear them pick it up. Would definitely use uhaul/ubox again. Would use helping hands again for load/unload of ubox.
Beatrix Ford | Expérience généraleVery helpful staff. Back of the lot needs to be cleaned up
Peter Herrick | Expérience généralegreat service
Carolyn MCKELVEY | RéservationWebsite allowed me to make a reservation, had me pay for it, but then I learned there wasn't any space available. This needs to be fixed. Not the fault of the storage facility, a technical issue.
Resa Coon | RéservationGreat customer service. Thank you!
KATHRYN REID | Expérience généraleGreat service done with no fuss. Very professional Mgr. Linda gets everything done when you need it . Best U Haul service I have ever experienced.
PHYLLIS ECKHARDT | RéservationThank you uhaul for being so very nice holding an item we left until we could pick it up not many places would have done that. You guys are Awsome
john lewis | Expérience généraleVery nice helpful people. Refund process a tad long but taken care of but 4 short however. Not cool. Will consider renting in the spring when we will be making our move.
STEVE CIRCLE | RéservationI was rented a unit that did not exist the facility was under construction the owner of the facility was rude and obnoxious cancelled my request and dismissed me
FERNANDO LOPEZ | RéservationThere was a major issue with our rental from the California store to the Idaho store and the man in Idaho was great as we were very upset with what happened. I can commend him with a job well done.
Debbie Hancock | RéservationFast and fantastic customer service!
Stephanie Nash | RéservationGreat storage facility. The only downside which is why I didn't rate it 5 stars, is the available space near the office. Very confined and congested. Otherwise it's great.
glen davis | Expérience généraleEveryone was very helpful. Thank you.
KATHRYN REID | RéservationGreat facility and helpful people! Will recommend to friends and family.
Patti Thorn | RéservationOverall great experience
Angela Hillard | Expérience généraleWhen I got 2 pods, not 3, I was on the phone for 45 minutes. Near closing, worker told my dad to go past the gates and take time. Locked him in. Wouldn't come to door when I knocked on door for help.
Robyn Easter | Expérience généralewe couldn't access our unit after 7 PM, or whenever we needed to. No light in the unit, hard to see anything. Raise in rent ridiculous, already too high, staff not very friendly for most part
Amy Flegel | Expérience généraleThere's a sharp drop-off at the doorway to the inside storage facility. It was very difficult for me to get the cart in/out. Driveway is very narrow. Friendly staff, nice and clean inside.
Janis Wiley | Expérience généraleI was very pleased with their service
AMBER STEVENS | Expérience généralenice storage unit. with a good staff.
TONY HAYNES | Expérience généraleGreat service, easy to get what I needed when I needed it. Never worried about safety and security.
Heather Schultz | Expérience généraleThis was the very best experience I have ever had renting anything. Linda was the most friendly and accommodating customer service representative. This day and age,that is hard to find. Merci.
Jodi Howell | Expérience généraleGreat expierwnce. Always thete to help!
richard newman | Expérience générale