Customer Reviews for U-Haul Moving & Storage of New River

2 396 évaluations

425 S Marine Blvd   Jacksonville, NC 28540

(910) 455-2717

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(910) 455-2717

425 S Marine Blvd
Jacksonville, NC 28540

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Christi G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Check equipment more thoroughly including ratchets and straps. I guess they go through a PM process and that's where it needs to be caught and corrected.

george M. 
Évaluation :
5

Tonyetta & Terrell did an excellent job on my hitch . They have the best customer service I've had in a long time . Would recommend them to everyone. Great personality. Thanks again

vivian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew K.  |  Online Move In 
Évaluation :
4

Over all our experience with Uhaul storage was positive. The only complaint I would have is that it was difficult to get into the entrance of the storage building due to multiple uhaul trucks and trailers as well as non uhaul vehicles blocking the entrance making loading and unloading difficult.

JOHNATHAN D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Becca I.  |  Expérience générale 
Évaluation :
5

Tonyetta is definitely someone you want representing your company. She was very polite and helpful.

Nikko L. 
Évaluation :
5

Quick service, highly recommend

Kurtis P. 
Évaluation :
5

Everything was great 👍👍👍.

Catherine M. 
Évaluation :
4

I was told that It made no sense to make a reservation and the unit size I needed would be a available however it was not and I was forced to get a higher unit but the Manager Tonyetta was awesome and changed my experience thanks so much

Kourtmey E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elijah J. 
Évaluation :
5

Nothing i can think of, easy and fast pick up.

JEFFREY D. 
Évaluation :
5

Tonyetta and the ither staff member,whose name i dont know but they both had phenomenal personalities. They both were very professional upon me entering the store. Tonyetta was having some difficulties with the computer crashing yet she didn't let me leave before putting forth a great effort into trying to rectify the problem so that I wouldn't have to make a return trip. Great customer service skills. Kudos to her!!

Sandra B.  |  Premières impressions 
Évaluation :
1

The gentleman that runs that facility for my understanding the retired Marine was extremely rude. The location was wrong dropping the truck off due to the GPS and he literally called my home and cursed me and my husband out for absolutely no reason. Absolutely unacceptable he should be reprimanded!!

Ann J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
5

Excellent customer service!!!

April K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kiyah G. 
Évaluation :
5

They were great to

Brian N. 
Évaluation :
1

Only one person working, and was nowhere to be found for nearly twenty minutes while the store was left completely unattended.

Josiah D. 
Évaluation :
5

Amazing amazingly great customer service and management was so helpful. I would highly recommend this location and u haul to new customers

Felicia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STERLING M. 
Évaluation :
5

The process was seamless and the customer representative was straight to the point and very helpful.

Frederick P. 
Évaluation :
4

The trucks were parked very close together. It was a challenge to get out. Otherwise fast and friendly service and I would definitely use this location again.

Kathryn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

everet d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
4

N/a

Jennifer W. 
Évaluation :
5

The counter guys were friendly, polite, and efficient. Fortement recommandé!

Mary A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jensen M. 
Évaluation :
1

Watch how you speak around customer, do not use swear words. Fix the drop key box so customers don't have to wait 1,5 hours after hours calling the help desk wondering what to do with keys so they don't get stolen. Look at the customers contract for updates if you are unsure of where the keys, not calling early demanding keys when they are in possession.

christina G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
3

The work was done well but the location deals with communication and scheduling issues- confirmed appointment time by calling them the day prior then at my arrival, it seems there was a double service booking and my appointment had to be pushed back an hour

Ginger K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase P. 
Évaluation :
5

Merci!

SAMUEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caleb F. 
Évaluation :
5

Everyone at the facility is friendly, helpful and goes above and beyond to help you. The only downside is that there are roaches in the units but that's not in their control, as they're everywhere in the area. Overall I had an excellent experience and would definitely recommend this facility!

Tabitha F.  |  Expérience générale 
Évaluation :
5

Very easy drop off process. Friendly staff

naita M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha M. 
Évaluation :
3

Tanyatta was super helpful. There was too much going on in their one person was watching videos with the volume very loud another person was eating another person was making personal plans .

Vanessa S.  |  Premières impressions 
Évaluation :
4

Courteous and helpful,

Ashley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Mario was friendly and professional. Would look forward to dealing with again if services are needed.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles D. 
Évaluation :
4

Very nice, and helpful employees

Lawrence J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luz V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Store and service employees were excellent!

Caroline A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

The ladies at this U-haul location were, simply put, God sent... They went above and beyond in every way possible.. I didn't just rent a truck..I now have these women in my life because once you spend anytime at all around them you want to keep them in your heart forever...some may find this "rating" a bit much..I don't care..if anything the actual experience was even better than I said..meet them..talk to them...you will love them, I promise you

Valli K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Great staff very friendly and fun to be around 👍.

Myrtie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gretta L. 
Évaluation :
1

Employees are cool, but seem to be very young and place around too much! Workers brining their dogs on the location is unacceptable. The guys were super helpful. But overall, not serious people. The people who had the truck I was given had roaches and they were in the truck (I had the pics and videos) and got into my new apartment. Truck was not properly cleaned, as roaches were even coming onto the floor board of the back of the truck when I was talking to the employees at the last location. I have filed a complaint and will be following up this coming week for resolution! Very very disgusting!!

Jamal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

meghan b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy R. 
Évaluation :
4

Dropped off after hours

James D. 
Évaluation :
5

The experience was superb.

JAMIE L. 
Évaluation :
5

Excellent service à la clientèle.

JAMES H. 
Évaluation :
5

I went into the Jacksonville, NC location to rent a car dolly. Had kind of an emergency when the wife's van broke down 60 miles away. The guys here had me checked out and on my way inside of 15 minutes. They're very helpful and have a streamlined process for checking in/out. I brought the dolly back,unhooked it and they checked it back in in no time. All around great service.

Brandon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Hands down the best staff and experience ever will definitely come back for anything I need

Malachi T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary J. 
Évaluation :
5

The installer was quick, efficient, professional and pleasant.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Everyone was very friendly and helpful!!

Devita K. 
Évaluation :
5

The GM is a blessing and I truly appreciate her so much.

Nancy m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

Quick seamless installation. Only thing that could be improved is that my wiring was done in a way that it doesn't come through my bumper to hook up to a trailer. The tech told my husband not to put it out the back hatch of the car and close the hatch, which would cause a pinch, but it's in my trunk? How are we supposed to use it then? We saw a video of an install for a Subaru Ascent and where the wiring should be accessed, and it seems ours was just sort of put in without the time to be able to use it. We are going to bring it back to see if they can fix this. Happy w/ the work, just confused about the wiring situation.

Sarah E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
5

It was the first uhaul i have used in 2 years that kept equipment and inside cab clean. Really impressed.

Breya W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sam L. 
Évaluation :
5

Excellent service à la clientèle.

JAMES H. 
Évaluation :
5

the staff was very friending and helpful.

Thomas W.  |  Premières impressions 
Évaluation :
5

Easy and convenient. Storing needs were fully met!

Marsha R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK G. 
Évaluation :
4

Fast and quick return, friendly staff

anglea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna P.  |  Premières impressions 
Évaluation :
4

Everything great

Donna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike D. 
Évaluation :
5

Great service.

JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noyka A. 
Évaluation :
3

I was charged an extra 15.00. I returned the vehicle back with fuel tank full and dropped it off with a service member. I was charged without being informed why.

Nicole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latasha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM K. 
Évaluation :
3

Add a step to the trucks for short people to get in them and the fee for gas is way too expensive if it's not returned where it was. $5 in this economy is just way too high.

Michael W. 
Évaluation :
5

Great customer service and staff.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

I don't believe it was any fault of Uhaul of New River, but the truck I was given had very clearly not had a front end alignment in quite some time. It was bad enough that the front tires wore through to the cords on the inner edge and had to be replaced halfway through the trip. Had I not been checking the tires at every stop, this could've had disastrous consequences.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross H. 
Évaluation :
4

They were very kind and helpful, went out of their way to accommodate our needs, as Uhaul had given me the storage unit I needed in my online reservation but that unit wasn't available. It was stressful but they rented two smaller units to us and made it as smooth as possible .

Tabitha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha F.  |  Premières impressions 
Évaluation :
5

Customer service is awesome @this facility. They always work with you, no matter what your situation is. Tameka is awesome. Idk her position here, but she is awesome.I will refer customers here

Faafetai S. 
Évaluation :
4

Over all everything was good service, but the location is very cramped for the area to maneuver trailers or trucks

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AISHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
3

We reserved a 26' truck with a 2-wheeler. When I got there the 26' wasn't available and they had no 2-wheelers. What's the purpose of a reservation??? I had to settle for a 20' truck with no dolly at all. This resulted in more work and in our making two trips instead of one. Thankfully!...the employee gave us a discount so the price worked out about the same for mileage and a little cheaper for the truck. The employees did a fine job but I still don't understand the purpose of reservations if you don't actually reserve the equipment.

William E. 
Évaluation :
5

The staff here is always friendly and welcoming; professionally competent; and efficient in their customer service. I look forward to working with them again soon!

Mark S. 
Évaluation :
5

Tonyeta was super kind and helpful as was everyone we encountered! Super pleased!

Vicki C.  |  Premières impressions 
Évaluation :
2

I filled the gas back up to where the truck was checked out at and the location still added a 15 gas charge. I will never go back to this location. I have not had this type of issue at any other locations.

JOSHUA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

T C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deirdra M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie H. 
Évaluation :
1

I'm really disappointed in my reservation and with the whole experience. I find it hard to understand why I had so many issues with getting what should have been a couple hour job done. Not only did I loose money by driving my rental truck to two other locations to pick a dolly, but I also lost out on hours working at my job. I think better management and customer service training needs to be priority for the U Haul employees that were part of the issues I faced.

Marquice W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatyana M. 
Évaluation :
4

Cargo van was very Stinky with cigarette smoke. I don't smoke and I want nothing to do with anything with cigarette smoke . Disappointing.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L.  |  Expérience générale 
Évaluation :
1

Price increase was not helpful at all. They repeatedly charged my card after I repeatedly told them not to. These fraudulent attempts to access my account forced my bank to freeze my account specifically for fraud. It took a week to get a new card and unlock my accounts. I'll never use U-Haul again.

Daniel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara L. 
Évaluation :
5

Had my unit for 3 years and never had a problem.

BELINDA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANINE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L.  |  Premières impressions 
Évaluation :
1

I was giving the wrong storage space after I set up reservations with uhaul in Columbia SC. When I arrived at 425 s Marine blvd the staff was very friendly and try to do their best to accommodate me.i travel five hours to get my items and get there and have no room to store it.it has costed me more money with the inconvenience that u-haul has caused the unit that I'm in now I can't afford to keep it there now I have to borrow money to get it out.i have had a bad experience with the company I wouldn't recommend no one .

SHELIA W.  |  Premières impressions 
Évaluation :
4

I got the unit on a Sunday. When I called to cancel, the was told the weekends were not available. My thoughts are that if I do not use a whole month, something would be returned.

Chonita W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lisa b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEGAN D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breya W.  |  Premières impressions 
Évaluation :
5

Huge heart team couldn't have done it without them such welcoming group.

CASSAUNDRA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julious H.  |  Expérience générale 
Évaluation :
4

Wish the staff wouldn't call me for payment on my storage before the due date. I have to storages due two days apart but they always call me before the second one is due requesting payment

MYRA B.  |  Premières impressions 
Évaluation :
5

The staff in Jacksonville, NC and the staff in NYC are very helpful and courteous. I had w wonderful experiences with both staffs Ms they made my moving a real pleasure. Awesome people. I would definitely recommend my family members and friends to use u-haul for their moving.

BARRINGTONANTHON W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janaysia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennah E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRINGTONANTHON W.  |  Premières impressions 
Évaluation :
5

The manager is awesome.

Timothy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby B.  |  Expérience générale 
Évaluation :
4

The employees were doing a great job cleaning the units that were empty. However. We now have water bugs or roaches. I realize this is a potential consequence when units are rented by so many people and some one told me they like the glue used in boxes. Overall, from scheduling the truck through the rental, my experience was exceptional.

cynthia c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Precious t.  |  Premières impressions 
Évaluation :
3

My things were infested with bugs which we didn’t have prior

KARIDA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON C.  |  Expérience générale 
Évaluation :
4

The guy at the desk was outrageously helpful and did his best to work with us despite access hours.

Cathryn B.  |  Premières impressions 
Évaluation :
5

Amazing and friendly

Marlon Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla Q.  |  Expérience générale 
Évaluation :
4

I didn't like the fact that your facility is not accessible 24 hours without paying extra.

Joshua S.  |  Expérience générale 
Évaluation :
5

my family and I was treated great

Letishia W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN D.  |  Expérience générale 
Évaluation :
4

I love the temperature controlled storage unit, plenty of space for the price and the 24 hour access was a big help during the moving process.

Dorian K.  |  Expérience générale 
Évaluation :
5

Everyone was helpful nice. They all got along with each other too. You kinda wanted to work there.

James S.  |  Expérience générale 
Évaluation :
5

Extremely polite and helpful staff.

Richard E.  |  Premières impressions 
Évaluation :
5

I always received excellent customer service from this facility. When it was time for me to get my items out of storage, the sales person on duty was very helpful to my movers. Thank you for providing me with great customer service.

Antoinette M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

omar j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melisa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jynelle M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ava F.  |  Expérience générale 
Évaluation :
3

Only complaint is our stuff ended up having roaches when we moved it out.

Jessica G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christopher t.  |  Expérience générale 
Évaluation :
5

employees always super helpful and there’s pretty much always been what i needed on hand

christian r.  |  Premières impressions 
Évaluation :
1

Bethany Romans claimed a glitch in the system moved me out of my brand new unit that she gave May 27th 2021 and my original unit 1375, which is why I wasn't getting rent due notices for unit 1386. She did not know where my things were so for two months I was dealing with the idea that uhaul lost, stole, or sold my things. Someone else's name was put onto my unit yet no payments were made. Ridiculous! I was lucky I took pictures and documented everything to prove it was my things in the unit. As Bethany was fixing HER mistake I and my emergency contact started to receive nasty threatening late notices. I also received an absolutely devastating and threatening lien and sale notice that sent me into a panic attack. I am a rape and abusive victim, my children dealt with abuse as well from their father. We were literally running away from him and trusting uhaul to house our things during this incredibly difficult time. Instead uhaul made me experience anxiety, stress, fear, and panic. I had to drop all of my life and plans and a lot of money, to spontaneously drive from Michigan to North Carolina to retrieve my things as I did not feel they were safe any longer. When I arrived I was able to use the new keys Bethany fedex to me to unlock one lock. But there was a second lock with black tape on it, essentially uhaul holding my things hostage. I had to inform the staff yet again of the situation but they could not find the keys to that lock and had to manually remove the entire lock mechanism from the unit door. So that I could take my things. I absolutely refused to pay anything more and had to say I will call the cops or fire department to cut the lock off. All of this took even more time out of the important things I had to and while there I was shaking in fear that my ex abusive husband would show up and get me. Also during the two months my things were missing uhaul was absolutely impossible to get a hold of. I could never get the actual store on the phone and wait times were hours long. The whole company is a joke and we, my friends family and anyone that will listen to me, will never use them again. Call me, Grace, 5178972146 for more explanation and to hear the devastating impact this experience has had on my life. I believe Bethany Romans should be fired for her incompetence in this situation. I am discussing a law suit with my lawyer.

Grace H.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and nice thanks

Amanda R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roderick C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna B.  |  Premières impressions 
Évaluation :
5

Due to traffic we arrived just before closing time. But the gentleman at the counter did not seem to mind at all and were extremely helpful and courteous. Absolutely excellent. Merci.

James P.  |  Expérience générale 
Évaluation :
5

Very friendly helpful staff.

Malinda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie J.  |  Premières impressions 
Évaluation :
4

Too expensive, I had to lock or a 10 x 10 and a 5 x 5 I believe.... we were given one extra card which is difficult because there’s three of us Listed for access, We were not allowed use access personal # as the emergency contact numbers Multiple times we had issues when it rained and cannot get into the units

Shania C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip d.  |  Expérience générale 
Évaluation :
3

Bill amounts were inconsistent.

Jaime R.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennie Joe S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Premières impressions 
Évaluation :
5

Minor issues when moving in, but was fixed promptly by amazing customer service. Would definitely recommend this self-storage to others.

Jonathan K.  |  Online Move In 
Évaluation :
5

I am impressed with how easy it was to do business with Uhaul

Calvin J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina S.  |  Premières impressions 
Évaluation :
5

Jennifer and her team were knowledgeable, most efficient and super friendly in helping with all of my moving needs (of which included 3 cities). Merci encore!

DANIELLE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lianne F.  |  Expérience générale 
Évaluation :
1

I got nothing but a hard time. They did not have the storage unit I reserved, so they said they would give me a larger unit for a discounted price, then told me I could not get 30 days free because they cant discount a unit and provide 30 days free and gave me a hard time. So now I have to pay full price to get 30 days free, I'm very unhappy happy with uhaul storage, and feel I should get it discounted and 30 days free.

Walter B.  |  Premières impressions 
Évaluation :
5

Staff was very helpful

gary s.  |  Premières impressions 
Évaluation :
5

Thanks so much for all the help . I am still move from Ga to NC. I will be rent to trailer soon again .

Carolyn D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kendra l.  |  Expérience générale 
Évaluation :
5

Awesome customer service!

BERNADETTE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON J.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

michael g.  |  Expérience générale 
Évaluation :
5

I have used this moving and storage several times why because of the employee's especially Jennifer she always found time to make sure my truck rental,my unit were always perfect! But most of all I liked about her is she never forgot my name or my situation see my son was shot in the head and thank God he survived but she wouldn't see me for months but always asked how he was doing now if that ain't employee that goes above and beyond I don't no what is! Thanks Jennifer and her crew u guys are awesome!

Regina P.  |  Expérience générale 
Évaluation :
3

Everyone was very friendly and the place was clean and convenient. I did get incorrect information, was told I would get a month free when asking about the prices and when I came back to rent was told that was only for one way rentals. The sales person also rented me a van for the day and so knew I was not a one-way rental. It would have been good to have been given a discount bc if this mistake since it factored into me choosing to use the storage. Also was not told that I could only access storage unit during business hours. I found this out when I was there selling something from the unit and the employee came to tell me they were closing and I would not have access. This would have been useful to know up front. Maybe the employee was new and did not know?

Sophie P.  |  Expérience générale 
Évaluation :
5

So thrilled to have found a climate controlled facility when we moved here a year ago from California! Thank you for everything. Staff were ALWAYS patient and understanding with me about everything.

Delores D.  |  Expérience générale 
Évaluation :
5

Used for three years and over deployment. Friendly, kind and helpful. I always enjoyed going. Units were always immaculate. Rarely do I have such an outstanding experience with a business. The woman at the front is a lot of that impression. They should give her a raise. She makes the place go from goid to excellent

Heather H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzette A.  |  Expérience générale 
Évaluation :
3

While I was using the facility for storage it like over deployment it was great. The trouble was when I moved and I told them I needed it closed and had to pay lots of fees to get them to close my account.

Bradley M.  |  Expérience générale 
Évaluation :
5

The only place we use to store items!

John S.  |  Expérience générale 
Évaluation :
5

Good customer service. Very helpful.

Antoinette M.  |  Premières impressions 
Évaluation :
5

Very well maintained and clean facility.

BERNARD R.  |  Expérience générale 
Évaluation :
5

Always super friendly and helpful. My ONLY complaint is that I moved out on the 6th and it would have been nice to receive a partial credit, but other than that. Stellar service, clean facility and easy process. Je les recommande fortement. 

Deborah A.  |  Expérience générale 
Évaluation :
2

My belongings were secure and in great shape after being in the climate control storage unit for over 2 years. With the customer service...., I will NEVER use them again.

Ternita E.  |  Expérience générale 
Évaluation :
5

The staff was awesome and very helpful to ensure my needs were met. The facility was clean and easily accessible.

MITCHELL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne R.  |  Premières impressions 
Évaluation :
5

Everyone was extremely helpful. The manager, Jennifer, was nice and helpful with everything.

nathane b.  |  Expérience générale 
Évaluation :
5

Jenn is awesome!!

keith W.  |  Expérience générale 
Évaluation :
5

Jennifer, Nicholas, and Dylan have great customer service skills. The team asked questions and helped meet the true storage needs for my family and I. I left that day saving money and fully satisfied.

landon s.  |  Premières impressions 
Évaluation :
3

The rental fee is outrageous and once I returned the van I started getting extra add on charges once I rented a storage unit. I will not rent a u-haul because you don't have any discounts whatsoever.

Leonardo J.  |  Premières impressions 
Évaluation :
5