Customer Reviews for U-Haul Moving & Storage of New Smyrna

Évaluation :

5

The customer service and friendly assistance at this location throughout the process was perfect. Merci.

Évaluation :

5

Very easy to pick up. Ils ont été très serviables et amicaux.

Évaluation :

5

Everyone was always courteous and professional

Évaluation :

2

rude people didnt have anything Dolly's or Furniture carriers nothing but charged me any way for them crooks thats all they are worst place ive ever used and will never use again

Évaluation :

3

No customer service ,stood there for 30 minutes just waiting for 2 people i know to answer the phone . ( who answers thew phone anymore especially from a number you don't know ??? she didn't care , it was my problem not hers , although i have rented the truck 3 times this week smh. then continues to ask what im driving bc it will be towed if left there , fines if i smoke etc , in between her stopping to talk about another customer with her co worker. Then i get my bill and charged for insurance , after she ask me what insurance provider i have ? and whatever. else she tacked on bc when i make the reservation its not $88.ish , i only moved a mile away but charged for 25 miles. and 17 in gas . I cant load ,unload, and drive 25 miles in 2 hours . I came back for the 4th time to rent a truck bc everything was simple and easy until ``someone put her in charge , miserable experience .

Évaluation :

1

Tyler has no manners or brains

Évaluation :

1

Not touch stuff and bill.without asking and cause and overdraft

Évaluation :

5

My favorite Uhaul location. Always friendly faces.

Évaluation :

5

Very nice staff.

Évaluation :

5

Excellent service. Profesional and friendly. Know exactly what you need and will help direct you towards the direction you need to go. Knowledgeable and to the point.

Évaluation :

5

Joe was very kind and helpful, drop off was easy.

Évaluation :

4

I have used this location often always great service. My problem with the this rental was during the trailer rental I found out the runi g lights did not work.i checked connections and found nothing obvious. Causing me to modify my activity to only day time driving.

Évaluation :

1

Personnel was very rude and aggressive!! Will never use this location ever again, and will also tell my local friends not to use it either!!

Évaluation :

5

Rien

Évaluation :

5

I changed my mind and decided I needed to use a truck instead of a trailer because the trailer didn't look big enough just as the young man was hooking up the trailer up to my car and he was such a good sport about it! 5 stars!

Évaluation :

5

AAA SERVICE

Évaluation :

5

Simply the best in the business.

Évaluation :

3

I booked a 4 X 8 trailer for a one way trip a month before my move. The location was 4 miles from my home. The day before I was told I had to drive 23 miles each way to pick up a BIGGER TRAILER than I wanted and ordered, in The Bronx! The location was OK, but U HAUL MISTREATED ME! Not the location. I am a retired doctor, a senior citizen, and I DESERVE BETTER! Had I treated someone like you treated me I'd Be Sued For Malpractice! I Am VERY UNHAPPY WITH YOUR COMPANY and I will tell all my friends how I was abused. Dr Gary Bravstein GLLB@AOL.COM Res #11196916

Évaluation :

2

When I arrived to collect my rental vehicle, I was asked to provide a contact number, which seems reasonable. However, the manager then insisted on actually calling my contact and asking if I was attempting to rent a U-Haul. She also spent an excessive amount of time warning me not to damage the vehicle. This is the third or fourth time I have rented from this U-Haul location, and I have always returned the equipment in perfect condition and before it is due. I do not appreciate being treated like a criminal, and will not be using U-Haul in the future.

Évaluation :

5

Thank you 🥰

Évaluation :

5

Very helpful , friendly-efficient. Nice selection of products. Would definitely use this location again and again.

Évaluation :

5

I would return to this U-Haul location vs any it the other neighborhood location. They had a lot of supplies available and they made sure I was happy with their service when I turned the rental truck in.

Évaluation :

4

I would say that the price for the unit was quit expensive.

Évaluation :

5

Everything was good. Not sure what could be improved

Évaluation :

5

Always a pleasure renting from this facility. Staff is always Friendly & helpful

Évaluation :

5

Excellent customer service, Catherine.

Évaluation :

3

This unit that shows mo e out was never rented by me. I am in a different unit

Évaluation :

4

We ran into a problem because of the rain from the coming storm and we were accreditated with a late return

Évaluation :

5

No improvement needed...efficient and friendly transaction!

Évaluation :

3

The manager who is a women is extremely rude on the phone in person doesnt matter. Shes awful. No way. I would suggest another office.

Évaluation :

5

Great ppl and great service

Évaluation :

4

Scheduling agent was very gracious to comp an extra day when I ran into snafu with storage place. Explain/ demonstrate details about the truck. Adjusting rearview mirrors. No cruise control! Kind of lock needed for bay door. Auto downshift on steep grade.

Évaluation :

5

Staff was friendly and very knowledgeable. We've rented box trucks many times but this was our first time renting a pickup. Truck was incredibly clean and ran great. Pricing is excellent and the mobile app made the pickup/dropoff very seamless. Thank you uhaul!

Évaluation :

5

All good. Nice people running the store.

Évaluation :

1

I did not use the unit

Évaluation :

5

They made it easy. I rented the van. It worked out perfectly for my needs.

Évaluation :

5

Thanks for making my move in and move out convenient.

Évaluation :

5

The best ever about professionalism and service above all others!

Évaluation :

5

The staff at the New Smyrna Beach location on Turnbull Road were super friendly & helpful they went above and beyond.

Évaluation :

5

Great location! I’d definitely recommend and use again!

Évaluation :

5

Bob and Joe were great - easy in, easy out. Highly recommend this location for U Haul needs.

Évaluation :

5

Friendly and very helpful.

Évaluation :

5

Awesome people, great service and friendly.

Évaluation :

3

26 footer only had 1/4 tank of gas.

Évaluation :

5

Everyone was just amazing..so helpful and knowledgeable..thank you..

Évaluation :

5

Very friendly and informative, outstanding service

Évaluation :

5

The return process went smoothly

Évaluation :

5

Longer hours would be helpful.

Évaluation :

5

Service is always Excellent!!!!!!

Évaluation :

5

Great seamless experience

Évaluation :

5

The customer service is top notch. Very easy and fast

Évaluation :

1

Steering wheel had an extreme amount of play, making it difficult to drive.

Évaluation :

5

Beth in scheduling was fantastic 5 star for her!

Évaluation :

5

Interior of cab reeked of smoke

Évaluation :

5

Thank you everyone ✅

Évaluation :

5

Nothing i would leave 10 stars if i could everything i rent is in superior condition

Évaluation :

5

Friendly and professional service! Thank you.

Évaluation :

5

Great friendly service, in and out fast

Évaluation :

3

I ABSOLUTELY DID NOT LIKE having to provide TWO PERSONAL CONTACTS at the Pick-Up location. I was NOT told this in the reservation process and we had to spend 30 stressful minutes trying to get one of my friends to answer their phone for the verification. A simple notification during the phone reservation procedure would have eliminated this unneeded stress!

Évaluation :

5

Very friendly and easy drop-off.

Évaluation :

5

Everything went so smoothly. Everyone was pleasant, and helpful.

Évaluation :

5

The service and assistance was exceptional!

Évaluation :

1

Get new people to run your business the woman very nasty I feel she over charged just very mean no manners I won’t do business there I will go to Daytona if I have to

Évaluation :

5

Very friendly. Ready to provide customer service.

Évaluation :

5

Very good experience once again!

Évaluation :

5

Just went to another place for cheaper and a little bigger

Évaluation :

3

The door to the storage room was detached at the lower hinge for at least a month.

Évaluation :

2

I came to empty the storage unit and my items were roach infected. Never again!!!

Évaluation :

5

Great place to go whenever you need storage. Will definitely use it again, should the need arise in the future.

Évaluation :

5

Kathryn and Joe are great to work with, helpful, accommodating and friendly.

Évaluation :

5

Great place and friendly, they treat you like you are old friends. From start to end. Thanks guys.

Évaluation :

5

Never had an issue here. Staff was always helpful and courteous.

Évaluation :

5

Nice facility everything is going well

Évaluation :

5

Every Uhaul needs a staff like this!

Évaluation :

2

I got a storage unit for a free month and cancelled prior to the month end, but I was still charged $199,45 in storage fees. I contacted the office and was told that the fee would be reversed and sent back to me, but I never received it.

Évaluation :

5

Friendly staff and very accommodating

Évaluation :

5

Did not know why rat trap was in unit. Called the office and was told no rat issue but traps in each unit. A small sign would have been nice and saved a call to the office.

Évaluation :

5

Windy and staff were professional and helpful.

Évaluation :

3

All the men I felt with was helpful and friendly but the older lady that works there wasn't the friendliest.

Évaluation :

4

Very friendly and courteous. Only issue was I wanted a north facing door, but one was not available. No fault of theres.

Évaluation :

3

The only thing I had a problem with was I moved out early and couldn't get any of my remaining days that I paid for reimbursed. That's my only complaint.

Évaluation :

5

The employees and managers at this location are the best of the best!! Friendly, helpful and just all around wonderful people! Highly recommend this location for your rental and storage needs!

Évaluation :

1

I had a horrible experience at this location. First of all there was a police blockade on my way there so I barely made it before closing . Upon arrival I was greeted by the counter representative at the front door by saying "You're at the wrong location. We don't have any drop offs tonight" No hello, how may I help you, nothing. When I told her I was trying to check into a storage space she went within earshot of me to complain to someone in the back about how there was only 2 minutes left etc. very unprofessional. Once we finally started after I pleaded that I was only checking in because I had return the truck the following morning at 7am I was told by the GM I'd been given false information from the customer service center. Apparently there are fees associated when checking for a "free" storage. I was told by Willard I wouldn't have to pay anything upon arrival but Joe the GM said that's incorrect and they always charge for insurance and a lock. I was actually unprepared to pay for anything which is why I asked Willard before going what I'd be paying out of pocket. When I asked the GM for his first and last name I was given an impolite response that "I'm the general manager, my name is on the front door!" How rude ? I will be going to corporate to report this experience also. It was very unpleasant for a college student just trying to get all moved in before class starts back Monday. So sad to be treated that way.

Évaluation :

5

Dealing with the staff at this location was a complete pleasure! Everyone went above and beyond to make sure that all our needs in a storage facility were met. This is an exceptional location!

Évaluation :

5

The staff is very friendly and helpful and storage units were very clean!

Évaluation :

5

Your stuff will be locked in the storage unit and also behind a access control gate.

Évaluation :

5

This facility was easy for me to access and the staff was always friendly and helpful.. the office always had boxes and packing paper available for purchase which made it very easy to consolidate things we were storing.

Évaluation :

5

This uhaul team is exception. So friendly and helpful. Going above and beyond to make sure our needs were met.

Évaluation :

5

Property was very well maintained. Staff was always super friendly. If I ever have storage needs again, I'll definitely come here.

Évaluation :

5

Manager Joe was very accomodating and work with me through a difficult time and waived my extra fee so i could clear my storage , also Jonny was very nice and super easy to talk to

Évaluation :

5

The staff went above and beyond to assist and find solutions to help with our move.

Évaluation :

5

Staff is awesome!

Évaluation :

5

Catherine was amazing to work with and was so helpful, kind and honest!! I would recommend this facility to anyone looking for this service!!!

Évaluation :

5

Staff was very supportive given the fact that I got sick and couldn't get done on time my agenda. Thanks so much for your great support ❤️

Évaluation :

4

Thanks

Évaluation :

5

This facility and only this facility is what I'm talking bout. Not just any uhaul facility

Évaluation :

5

Thank you I was very satisfied it was needful

Évaluation :

5

The staff was so friendly and supportive when I came in. The pleasant attitude from Mr. Johnny let me relax and very grateful

Évaluation :

5

Lady here goes out of her way to help Thanks !

Évaluation :

5

Great service. Your website and use of technology was perfect. Merci.

Évaluation :

3

The facility is very nice. Unfortunately I made payments automatically from my account not knowing that I would be charged the full month for my unit when leaving after paying for the full month on the first of each month. I returned my access on the 4th as we emptied the unit. I was told to contact manager on Monday as they couldn't approve my request then. I contacted the number on my paper and talked to U Haul rep that would contact management with my request and have them call me. I stopped today with no return call and was informed no refund would be given. Management does not approve at that site for any refunds. I paid for an air conditioned unit for over two years and no partial refund for 4 days. Way to go, Thank you.

Évaluation :

5

Easy access

Évaluation :

5

I appreciate that the entire rental process was online and the speed that I was able to complete the process. When I arrived onsite the service in the store was excellent and I was able to move into the unit quickly with no issues. Before contacting U-Haul, I contacted 5 other storage companies in the area and never received any communication back from them (1 picked up the phone but had no units). Great job! Thank you 

Évaluation :

5

The nicest people!!! Very friendly.

Évaluation :

5

Great management.

Évaluation :

5

This is my second time, renting a storage unit, and they have been very accommodating and very kind. This will always be my go to storage place, and I would highly recommend it to my friends!

Évaluation :

2

Trailer was not clean

Évaluation :

5

Thank you, you met our needs.

Évaluation :

5

They are a good place to storage with.

Évaluation :

5

Jonny is amazing in nsb fl officer súper profesional and helpful:)

Évaluation :

1

We unloaded half a truck before bringing we started to bring items into the storage unit only to discover a Large wet area. Wet: *Two abutting walls (one concrete and one drywall) *Wood running along floor and between the 2 abutting walls were wet. Source of water: The exterior concrete wall is probably where the water was leaking in from the outside. Tag on doorknob said "Customer Ready" but clearly this space was not ready. It was a huge inconvenience to reload the truck, cancel the rental, and find another storage unit on short notice. The offer of first month free storage with truck rental is not helpful if the u-Haul facility only has a wet storage space available. There was nothing-not climate controlled or a larger unit available to rent at this location.

Évaluation :

5

Very accomidating and understanding. Loved dealingv with the employees , very helpful easy , hassle free and Convient New symerna beach trumball rd

Évaluation :

5

The woman at the desk who assisted us was amazing!

Évaluation :

5

Great facility and World Class Team. It's been great using your facility and equipment. Clearly the best choice for Uhaul and any storage or truck rental needs.

Évaluation :

5

Everyone was pleasant and very accommodating..very good experience..

Évaluation :

4

Brief, but good experience

Évaluation :

5

This is my "go-to' place for renting trucks (several times) and purchases of boxes. And now, storage space. Joe and the others are always so helpful and upbeat. Great job!

Évaluation :

1

I had my surveyor's machete in my hand… it has a beautiful leather sheath. Both are made in England. For some crazy reason I set it down in the bay near the door to sweep, not sure why it didn't get put in the truck right then. Left the door cracked when I left because there was a nice breeze. There was hurricane Ian about a month ago and I believe that water flooded my unit… things were rusty and musty. Well, as soon as I got to my new unit, I realized that my machete was left behind…. So I freaked out and called. The guy who answered said he would check and he was going to make a note in my file. I raced through unloading the truck and hurried back down to the Turnbull Bay Uhaul in record time. Unfortunately they all avoided me when I got back, lotta folks getting propane in prep for this new Hurricane Nicole. They the lady manager who lives there is/has been rude and short with me in all my dealings tells me to go look for it. I get to the unit and the door I left slightly ajar is closed tight… not good. Sure enough the machete that was in my hands a couple hours ago is long gone. I question all three…. Husband/wife manager team, the guy who works there. Nobody knows anything and nobody closed the door initially. The lady finally said she just pushed the door closed on her way walking by. That's BS… she checked the unit to make sure I swept…. Just like she hurried out to the Uhaul I was returning to make sure it was swept. She also flipped the metal clasp closed on my storage unit I had just cleaned out, she didn't just push it closed walking by. I've had that machete and sheath for awhile… bought it with my own money so I would have a personal tool while I was land surveying. They all denied even taking my call about it. I know in my heart that they found it and stashed it before I got back. Absolute thieves. I'm so glad I switched to All Aboard… they prorated my month there, when Uhaul charged me the whole month even though I stayed 10 days. Check the camera footage from your own store and I guarantee you see a Uhaul employee taking my machete from unit 339 on Tuesday November 8 after I left approximately 9:30am. So check cameras between 930 and noon. Thank you for the opportunity to vent about this serious issue. -Jay Dennis

Évaluation :

5

Joe and Kathryn are the Best !

Évaluation :

2

My unit flooded and instead of draining out the front where it can in it was blocked by a concrete ridge built up to keep water out.

Évaluation :

3

Lost a tv due to moisture in storage unit

Évaluation :

5

Professional and caring staff.

Évaluation :

5

They were super helpful and friendly

Évaluation :

5

Katherine at New Symerna Beach. Fl UHAUl was amazing accomidation anid friendly! Would recommend using NSB UHAUL 1 000 %!!

Évaluation :

2

My storage unit smelled like mildew, the light didn't work inside the unit so it was pitch Black in there, the staff are never in the office and rarely answer the phone after 12:00 p.m., and whether it's Florida state law or not, calling and sending my 78-year-old mother bills for my storage unit is unacceptable. I was told that that was an emergency contact and before I was even late paying last month's rent, my mother was contacted repeatedly causing her deep stress and worry. This month, my mother was sent a bill for my storage unit! As an emergency contact! I wasn't even late with rent! I don't understand the need to harass a 78-year-old woman more than three times in one week over a bill that's not even late. I will never do business with U-Haul in any fashion ever again nor will I ever recommend anyone else do so.

Évaluation :

2

Place was not clean. Moved in on June moved out 4 Months later and ants everywhere from cracks in walls .

Évaluation :

5

The Staff was behind helpful!

Évaluation :

5

Will miss both of you. Its been a lovely almost 2 yrs, we have history. God bless you both. Big hugzzzzz. We have moved a bunch with our jobs and this was far the best experience. Almost like family!

Évaluation :

5

Very helpful

Évaluation :

5

The staff was professional. Getting a storage unit was fast and affordable. I would come here again