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James WCustomer Reviews for U-Haul Moving & Storage of New Smyrna
Testimonials From Recent Customers
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Employees came right out and checked me out. Quick and easy. Thanks
CAROL SCatherine in New Smyrna Beach went above and beyond. Always patient, kind, personable, and just a delight!! Love her!!
charlene A | Expérience généraleIm completely satisfied with my rental of the trailer. The staff were very helpful with my questions and concerns.
THOMAS PExtremely personal and professional. They even offered cold water while we were unloading.
LUISA F | Premières impressionsOwners go out of their way to make your towing experience easy. They answer the phone, accommodate you on the equipment that you desire, assist you in every way possible. Nothing needs improvement.
JOHN GEveryone was very friendly thank you
ROXANNE H | Expérience généraleNothing. They are an awesome Uhaul location.
CHEE TNo need for improvement. Everything went as well as could be expected.
VINCENT GI reserved a large pull behind, enclosed trailer and it was verified via the website. When I arrived at the location, the size I had a confirmed reservation for was unavailable. I had to rent a smaller enclosed trailer which means I could not move everything in one trip. I will now have to rent a trailer again, and pay for gas again. I am not happy about this situation. I believe I should get a second rental for FREE due to the mix up which was not my fault!!! I need a manager to contact me!! Sincerely...Dan
DANIEL SRented my storage unit Feb. 27, moved out on May 30th & was charged full.month rent from May 27- May 30th(for total of 3 days), $162.00.
Ron w | Expérience généraleA quick and easy drop-off
CRAIG WTruck doors did not have good seal customer service worst experience that I ever had renting uhaul in 25 years of using uhaul I will never use this location ever ever again.
CARLOS Phelpful quick service for drop off
Jamie RGreat experience will use again next time
ARON CNOTHING. Everything was perfect. Very helpful, courteous staff.
JOHN GHusband and wife team exceptional. Solved any issues that arose. Katherine was on top of it all. Would recommend.
WAYNE TNothing, it was great
GARLAND PVery helpful people at this location. We look forward to ongoing business and will recommend the facility to others.
CRAIG BThe staff was wonderful.
Tonia J | Premières impressionsThe staff were very friendly and helpful. They seemed genuinely interested in my situation. I felt they went out of their way to look after my moving needs. Thanks
Rebecca C | Expérience généraleThis is an excellent location. Friendly helpful staff...easy checkout....easy return.
CHRISTOPHER PAll of the people were very nice. U-Haul, as a company, appears to be a well run and well organized company.
Thomas DHorrible customer service, place is always dirty, plus this white installation from the ceilings COVERS your belongings in a thick blanket. When ask if u could move units I was told "it's when the train goes by" . Well that's great and all but I don't want to pay to have my stuff covered with installation. That's definitely a huge issue. Plus I told management about the sharp piece of metal on my door when I unlock my lock it would cut me every time. I told them and they did absolutely nothing. Then to top it all off they kept taking money from my account claiming I signed up for "auto pay" I have never signed up for that! I asked 3 times over a year to take that off and I didn't authorize it. She told me she can't do that , I have to do it on my end. By the end of the call she had taken it off my account 3X. So she is a liar on top it of. She is the owner. Also likes to walk her dogs INSIDE THE GATE" where I had stepped on dog pop multiple times. The owners are lazy and thief's
KELLY P | Expérience généraleGreat job
JEFFREY LStaff member helped me even though the desk hours were closed and I really appreciated it.
Christopher B | Déménagement en ligneFriendly staff. Smooth transaction. Reasonable price.
David DThe van was like new, well maintained. The managers are a pleasure to work with and I keep going back because of that!
MEAGHN CThey explained everything and printed the contract that also showed where I was to return the Uhaul to.
JOHN CWorking directly with the 500 Turnbull Bay Road office was most efficient.
BEVERLY Lvery nice people to work with and check in online make easier, once we were finished dropping it off without any wait. Merci
KEITH GStaff was very helpful and made the transaction go effortlessly.
WILLIAM FIf I ever need another storage again I will definitely use U-Haul
Barbara C | Expérience généraleJoe was very friendly and professional with the check-out. My Check-in was also very good with John in returning the truck. Cony Brown
CONY BVery efficient
Carolie NGood service.
MARK HPrompt and courteous service. Check in and check out was efficient. Great experience.
THOMAS LEverything I needed for an easy move.
RICHARD CGreat service. Efficient, good instructions, clear, and excellent customer service!
REGINA SPoor customer service and rates increased for when I had $1 250 damage to my contents because of hurricane that your forced insurance still didn’t pay me for
BRENDA G | Expérience généraleThe equipment was there as promised and the staff helped hook up the trailer and helped when I returned the trailer there were no issues and everything went great
STEPHEN SAWSOME people
SCOTT CExcellent location staff was great
Steven GVery easy check-in and check-out, van was just what we needed. Surprisingly good gas mileage on the highway, 20 mpg.
SCOTT WGreat Friendly Staff
MARTIN C | Expérience généraleOnce again the drop off was incorrect and different than what was asked for initially. So many hoops to jump through to pay you and bring back your equipment. What a meaa
Dany LWould have been good to warn us that the trailer needed a special lock to prevent stealing the trailer
WILLIAM HFriendly, had everything ready to go! Would go again if needed!
MICHAEL BThe first issue that I have with this property when their worker parked our truck on their property until that I can get the workers to unload it I was called the next day by the woman in charge who told me I had to move my truck because it was a fire hazard although if it was a fire hazard why did they keep parking trucks there and I have video footage and photos that show that this is what they were doing on a regular basis and it was just insulting to me as a person and then the lady in charge was also rude and nasty to me it made me think she had a problem with my ethnicity. The same day they will send me an email telling me that I was late with my payment they would call me the same day I don't need two notifications if I didn't have the money to pay I don't have the money to pay
Tashunna W | Expérience généraleExcellent experience. Will use this U-haul for everything in the future
Rodney P | Expérience généraleThe truck was beat and desperately needed a front end alignment-would not track straight.
Lisa KThe folks there are terrific!
JOSE MManager was great. Friendly and very helpful.
PATRICK GDon't advertise 19,99 a day. Took a truck for 2 hours and cost 55.00. Really sucks.
STEVEN WVery friendly and helpful. .
JOHN OThe location I was given to drop off was wrong and I had to travel further to return the truck. Again, your computer program failed. Get off your wallet and replace your faulty computer scheduling system. It is hampering your employees.
Doris Bfriendly fast professional service
JOHN PNeed to recommend a close gas station to make it easier to return the truck with the proper fuel.
RICHARD Dnothing the staff was great
LAWRENCE AGreat people...been coming for years.
PAUL BThe staff was knowledgeable and helpful in making sure I had the correct size storage unit to fit my needs. Both Cathryn and Anthony were friendly and helpful. The transaction from start to finish was efficient and very satisfactory.
TAMARA MVery dirty place. The light bulb in my unit didn’t even work.
Scott G | Expérience générale👍 All good
MICHAEL SIt would be great if the conformation TX had the Uhaul logo of in name in the headed. Currently it comes up as a five digit number, looks very similar to many scam text I receive, so I deleted it as fast as it came in. Until the CS person mentioned I had been TXed information, I most likely would have just keeped deleting them. 路
DANA BTHIS UHAUL LOCATION DESERVES 6☆.
Lyle LThe trailer leaked badly
KARL CAmazing stuff
Gil N | Expérience généraleThe initial reservation was made for a different location, and when we went to pick it up, the places was closed, despite i had stopped a couple weeks earlier to confirm everything and was assured the process would be easy. Suni, I believe at your customer service number was a god send. She was very helpful, patient, kind and knowledgeable. It was dark by the time we got the new unit so alot of the scrapes, dings and dents to the UHaul did not show. We did the best we could with the pics and app. Getting to the app itself is not easy, but once in, it was user friendly. We got the job needed completed and Thank you!
Rickie MThe managers are very nice to deal with. We had a seamless transaction with them. I'm a long term Uhaul customer and expect to continue to be. Thanks!!!
JO AAlways excellent
LEASHEA TEveryone was always courteous and professional
RICHARD R | Expérience généraleTyler has no manners or brains
Virginia H | Premières impressionsVery nice staff.
Monica C | Expérience généraleSimply the best in the business.
James T | Expérience généraleI would say that the price for the unit was quit expensive.
DUSTIN W | Expérience généraleThis unit that shows mo e out was never rented by me. I am in a different unit
Jenna R | Expérience généraleI did not use the unit
Tami T | Déménagement en ligneThanks for making my move in and move out convenient.
Tamara W | Expérience généraleThank you everyone ✅
Michael S | Expérience généraleJust went to another place for cheaper and a little bigger
Charles L | Expérience généraleThe door to the storage room was detached at the lower hinge for at least a month.
ROBERT W | Expérience généraleI came to empty the storage unit and my items were roach infected. Never again!!!
MONICA W | Expérience généraleGreat place to go whenever you need storage. Will definitely use it again, should the need arise in the future.
SHERRY C | Expérience généraleKathryn and Joe are great to work with, helpful, accommodating and friendly.
Vicki E | Expérience généraleGreat place and friendly, they treat you like you are old friends. From start to end. Thanks guys.
Michael S | Premières impressionsNever had an issue here. Staff was always helpful and courteous.
Jerry J | Expérience généraleNice facility everything is going well
george s | Premières impressionsEvery Uhaul needs a staff like this!
Sue G | Premières impressionsI got a storage unit for a free month and cancelled prior to the month end, but I was still charged $199,45 in storage fees. I contacted the office and was told that the fee would be reversed and sent back to me, but I never received it.
Marlin B | Expérience généraleFriendly staff and very accommodating
Dan H | Expérience généraleDid not know why rat trap was in unit. Called the office and was told no rat issue but traps in each unit. A small sign would have been nice and saved a call to the office.
Vicki E | Déménagement en ligneWindy and staff were professional and helpful.
Tina A | Premières impressionsAll the men I felt with was helpful and friendly but the older lady that works there wasn't the friendliest.
Robert D | Expérience généraleVery friendly and courteous. Only issue was I wanted a north facing door, but one was not available. No fault of theres.
SHERRY C | Premières impressionsThe only thing I had a problem with was I moved out early and couldn't get any of my remaining days that I paid for reimbursed. That's my only complaint.
Elizabeth F | Expérience généraleThe employees and managers at this location are the best of the best!! Friendly, helpful and just all around wonderful people! Highly recommend this location for your rental and storage needs!
Andrew W | Expérience généraleI had a horrible experience at this location. First of all there was a police blockade on my way there so I barely made it before closing . Upon arrival I was greeted by the counter representative at the front door by saying "You're at the wrong location. We don't have any drop offs tonight" No hello, how may I help you, nothing. When I told her I was trying to check into a storage space she went within earshot of me to complain to someone in the back about how there was only 2 minutes left etc. very unprofessional. Once we finally started after I pleaded that I was only checking in because I had return the truck the following morning at 7am I was told by the GM I'd been given false information from the customer service center. Apparently there are fees associated when checking for a "free" storage. I was told by Willard I wouldn't have to pay anything upon arrival but Joe the GM said that's incorrect and they always charge for insurance and a lock. I was actually unprepared to pay for anything which is why I asked Willard before going what I'd be paying out of pocket. When I asked the GM for his first and last name I was given an impolite response that "I'm the general manager, my name is on the front door!" How rude ? I will be going to corporate to report this experience also. It was very unpleasant for a college student just trying to get all moved in before class starts back Monday. So sad to be treated that way.
Marla C | Premières impressionsDealing with the staff at this location was a complete pleasure! Everyone went above and beyond to make sure that all our needs in a storage facility were met. This is an exceptional location!
Dave H | Expérience généraleThe staff is very friendly and helpful and storage units were very clean!
ALICIA O | Expérience généraleYour stuff will be locked in the storage unit and also behind a access control gate.
Russell S | Expérience généraleThis facility was easy for me to access and the staff was always friendly and helpful.. the office always had boxes and packing paper available for purchase which made it very easy to consolidate things we were storing.
Pam J | Expérience généraleThis uhaul team is exception. So friendly and helpful. Going above and beyond to make sure our needs were met.
AMELIA A | Expérience généraleProperty was very well maintained. Staff was always super friendly. If I ever have storage needs again, I'll definitely come here.
Roberta S | Expérience généraleManager Joe was very accomodating and work with me through a difficult time and waived my extra fee so i could clear my storage , also Jonny was very nice and super easy to talk to
Nakesha H | Expérience généraleThe staff went above and beyond to assist and find solutions to help with our move.
AMELIA A | Premières impressionsStaff is awesome!
MATTHEW F | Expérience généraleCatherine was amazing to work with and was so helpful, kind and honest!! I would recommend this facility to anyone looking for this service!!!
ALICIA O | Premières impressionsStaff was very supportive given the fact that I got sick and couldn't get done on time my agenda. Thanks so much for your great support ❤️
Sarah S | Expérience généraleThanks
THOMAS H | Premières impressionsThis facility and only this facility is what I'm talking bout. Not just any uhaul facility
TOWAI P | Premières impressionsThank you I was very satisfied it was needful
carolethia m | Expérience généraleThe staff was so friendly and supportive when I came in. The pleasant attitude from Mr. Johnny let me relax and very grateful
Tashunna W | Premières impressionsLady here goes out of her way to help Thanks !
Paul E | Expérience généraleGreat service. Your website and use of technology was perfect. Merci.
Kevin W | Expérience généraleThe facility is very nice. Unfortunately I made payments automatically from my account not knowing that I would be charged the full month for my unit when leaving after paying for the full month on the first of each month. I returned my access on the 4th as we emptied the unit. I was told to contact manager on Monday as they couldn't approve my request then. I contacted the number on my paper and talked to U Haul rep that would contact management with my request and have them call me. I stopped today with no return call and was informed no refund would be given. Management does not approve at that site for any refunds. I paid for an air conditioned unit for over two years and no partial refund for 4 days. Way to go, Thank you.
Linda E | Expérience généraleEasy access
Lynn B | Expérience généraleI appreciate that the entire rental process was online and the speed that I was able to complete the process. When I arrived onsite the service in the store was excellent and I was able to move into the unit quickly with no issues. Before contacting U-Haul, I contacted 5 other storage companies in the area and never received any communication back from them (1 picked up the phone but had no units). Great job! Thank you
Kevin W | Déménagement en ligneThe nicest people!!! Very friendly.
Linda F | Expérience généraleGreat management.
RONALD G | Expérience généraleThis is my second time, renting a storage unit, and they have been very accommodating and very kind. This will always be my go to storage place, and I would highly recommend it to my friends!
AMY K | Premières impressionsTrailer was not clean
THOMAS H | Premières impressionsThank you, you met our needs.
Thomas V | Expérience généraleThey are a good place to storage with.
ernestine g | Premières impressionsJonny is amazing in nsb fl officer súper profesional and helpful:)
America P | Premières impressionsWe unloaded half a truck before bringing we started to bring items into the storage unit only to discover a Large wet area. Wet: *Two abutting walls (one concrete and one drywall) *Wood running along floor and between the 2 abutting walls were wet. Source of water: The exterior concrete wall is probably where the water was leaking in from the outside. Tag on doorknob said "Customer Ready" but clearly this space was not ready. It was a huge inconvenience to reload the truck, cancel the rental, and find another storage unit on short notice. The offer of first month free storage with truck rental is not helpful if the u-Haul facility only has a wet storage space available. There was nothing-not climate controlled or a larger unit available to rent at this location.
Dianne F | Expérience généraleVery accomidating and understanding. Loved dealingv with the employees , very helpful easy , hassle free and Convient New symerna beach trumball rd
Giuseppina C | Expérience généraleThe woman at the desk who assisted us was amazing!
Patricia I | Premières impressionsGreat facility and World Class Team. It's been great using your facility and equipment. Clearly the best choice for Uhaul and any storage or truck rental needs.
JOHN R | Expérience généraleEveryone was pleasant and very accommodating..very good experience..
Jane M | Premières impressionsBrief, but good experience
ruth s | Expérience généraleThis is my "go-to' place for renting trucks (several times) and purchases of boxes. And now, storage space. Joe and the others are always so helpful and upbeat. Great job!
Garry M | Expérience généraleI had my surveyor's machete in my hand… it has a beautiful leather sheath. Both are made in England. For some crazy reason I set it down in the bay near the door to sweep, not sure why it didn't get put in the truck right then. Left the door cracked when I left because there was a nice breeze. There was hurricane Ian about a month ago and I believe that water flooded my unit… things were rusty and musty. Well, as soon as I got to my new unit, I realized that my machete was left behind…. So I freaked out and called. The guy who answered said he would check and he was going to make a note in my file. I raced through unloading the truck and hurried back down to the Turnbull Bay Uhaul in record time. Unfortunately they all avoided me when I got back, lotta folks getting propane in prep for this new Hurricane Nicole. They the lady manager who lives there is/has been rude and short with me in all my dealings tells me to go look for it. I get to the unit and the door I left slightly ajar is closed tight… not good. Sure enough the machete that was in my hands a couple hours ago is long gone. I question all three…. Husband/wife manager team, the guy who works there. Nobody knows anything and nobody closed the door initially. The lady finally said she just pushed the door closed on her way walking by. That's BS… she checked the unit to make sure I swept…. Just like she hurried out to the Uhaul I was returning to make sure it was swept. She also flipped the metal clasp closed on my storage unit I had just cleaned out, she didn't just push it closed walking by. I've had that machete and sheath for awhile… bought it with my own money so I would have a personal tool while I was land surveying. They all denied even taking my call about it. I know in my heart that they found it and stashed it before I got back. Absolute thieves. I'm so glad I switched to All Aboard… they prorated my month there, when Uhaul charged me the whole month even though I stayed 10 days. Check the camera footage from your own store and I guarantee you see a Uhaul employee taking my machete from unit 339 on Tuesday November 8 after I left approximately 9:30am. So check cameras between 930 and noon. Thank you for the opportunity to vent about this serious issue. -Jay Dennis
jay d | Expérience généraleJoe and Kathryn are the Best !
edward m | Expérience généraleMy unit flooded and instead of draining out the front where it can in it was blocked by a concrete ridge built up to keep water out.
Jonna K | Expérience généraleLost a tv due to moisture in storage unit
michael h | Expérience généraleProfessional and caring staff.
edward m | Premières impressionsThey were super helpful and friendly
THERESA M | Premières impressionsKatherine at New Symerna Beach. Fl UHAUl was amazing accomidation anid friendly! Would recommend using NSB UHAUL 1 000 %!!
Giuseppina C | Premières impressionsMy storage unit smelled like mildew, the light didn't work inside the unit so it was pitch Black in there, the staff are never in the office and rarely answer the phone after 12:00 p.m., and whether it's Florida state law or not, calling and sending my 78-year-old mother bills for my storage unit is unacceptable. I was told that that was an emergency contact and before I was even late paying last month's rent, my mother was contacted repeatedly causing her deep stress and worry. This month, my mother was sent a bill for my storage unit! As an emergency contact! I wasn't even late with rent! I don't understand the need to harass a 78-year-old woman more than three times in one week over a bill that's not even late. I will never do business with U-Haul in any fashion ever again nor will I ever recommend anyone else do so.
Michele B | Expérience généralePlace was not clean. Moved in on June moved out 4 Months later and ants everywhere from cracks in walls .
stacey e | Expérience généraleThe Staff was behind helpful!
Tamara W | Premières impressionsWill miss both of you. Its been a lovely almost 2 yrs, we have history. God bless you both. Big hugzzzzz. We have moved a bunch with our jobs and this was far the best experience. Almost like family!
richard W | Expérience généraleVery helpful
Marie P | Premières impressionsThe staff was professional. Getting a storage unit was fast and affordable. I would come here again
Kathleen W | Expérience généraleYour service to me was always friendly and kind. You REALLY helped me through a very difficult time. Thank you so very much. Janet B
Janet B | Expérience généraleEvery one was helpful, but Joe, in particular, was very helpful walking me through the receipt of UBox and notifying me of its arrival to facilitate the move of my stored goods to my new home in Connecticut. Thank you all
patrica p | Expérience généraleCustomer service (people) great! Exterior appearance of facility always clean and secure. However some of the storage units are old and need interior updating (rolling doors, insulation, moisture migration). Rate competiveness (at times) not up to newer local/area comparable facilities. Finally, an Above Average rating, the people!
JEFF S | Expérience généraleThis U-Haul facility is excellent. Joe & Cathryn are beyond exceptional !
Kay w | Premières impressionsThe people who runs this location are excellent.
Larry M | Expérience généraleThis was my first time using a storage facility and it was an excellent experience!!! Everyone was so nice and helpful and the unit was clean.
Michelle M | Expérience généraleEveryone I've met at this U-Haul location have been great with people and wonderful to work with!
Bruce R | Premières impressionsStored all our valuables and no problem existed. Went very smoothly.
Larry F | Expérience généraleStaff is very courteous & helpful. We used u-Haul until our house was ready, & had no problems.
Susan W | Expérience généraleWe had a storage unit with them for five years and the overall experience was excellent. The staff was always friendly and helpful. The property well maintained and felt safe always. Je les recommande fortement.
ELIZABETH A | Expérience généraleI was over charged and upgraded
Katrina H | Expérience généraleLove this facility
Barbara C | Premières impressionsMove-in process was very easy. Joe/General manager was friendly and took me directly to my unit. The unit was clean and spacious.
Michelle M | Premières impressionsVery accommodating, friendly & clean environment! Great experience! Thank you!!! Highly recommend! 5***** rating!
Teressa R | Expérience généraleThank you team!!
Kevin K | Expérience généraleWill continue to use when need arises
Donald B | Premières impressionsGot everything moved thank you
Randell H | Premières impressionsWent over and beyond my expectations Great management Best value better quality and clean
Ryan M | Expérience généraleGreat people and great facilities. Helpful and courteous.
Dale G | Expérience généraleHelpful, friendly staff. Thanks!
JEFF S | Premières impressionsJoe and Catherine are great.
Judd L | Expérience généraleFriendly helpful staff. IK have dealt with members of this staff many times in the past with getting propane and moving boxes from them and they have always served with a pleasant attitude.
Michael M | Expérience généraleGreat friendly service! Very happy with the help and services provided ! Thank you,
Luis C | Expérience généraleI believe Patricia is the one who helped me and she was awesome. I was stressed after driving from PA to FL and she was very patient getting me taken care of.
Maria P | Premières impressionsMade me feel like family!!!
michael b | Premières impressionsService was good but could never have full access my unit because of uhaul trucks in the way plus my furniture and couch didn't have mildew on it when I put it in there or tons of spiders on everything
Nicholas M | Expérience généraleReason for less than perfect rating is the staff at this facility doesn't answer their phone. We tried days after days to reach someone without fail. Left message for them to call us through toll free number. We live 11hrs away. This was very frustrating. We decided to go empty our building.
Lu L | Expérience généraleThe manager went out of his way to assist me on several occasions
MICHAEL C | Expérience généraleLove the staff at the NSB storage facility. They are always extremely helpful, friendly, Courteous, and available.
Margaret I | Expérience généraleEveryone was amazing
Todd L | Premières impressionsStaff very friendly and helpful
John H | Premières impressionsExcellent facility, clean well kept and friendly staff. Fortement recommandé!
William G | Expérience généraleWe always use this facility. Always clean and the staff is excellent. Thank you. Til the next time.
Theresa L | Expérience généraleFrom reservations, to pick up, extensions, and drop off, everyone could not have been more customer friendly.
Jeff G | Expérience généraleGreat, friendly customer service. Went about and beyond to make us welcome. Showed us the size of the unit and made everything super easy!
William G | Premières impressionsBY FAR THE NICEST AND MOST FRIENDLIEST STAFF EVER!!! We moved back to FL from TN and the manager and her staff was absolutely amazing. They went out of their way to help us not only with our rental truck return, but with our storage unit and offering plenty of FREE cold water during our unloading process. I will use again and recommend to ANYONE within 100 miles of this location
Christopher W | Premières impressionsgreat service and very easy
Kasey z | Déménagement en ligneThe staff very kind, professional, courtesy and overall I would highly recommend doing business there ,thank you Sam
Sam H | Expérience généraleGreat staff and all aspects of storage unit rental and trailer rental were so smooth! Definitely recommend this location!
Dawn D | Expérience généraleExtremely professional, helpful and friendly. Best uhaul experience ever!
Brad P | Expérience généraleExtremely professional and helpful.
Brad P | Premières impressionsFranklyn was super helpful. He really went above and beyond for the move-in. Well done.
Troy T | Premières impressionsSuper easy to start up and access is convenient. The staff is friendly.
Dawn D | Premières impressionsThis location was always nice and clean, well maintained. The staff was always friendly and helpful!
Joshua M | Expérience généraleJoe n Patricia were top notch and was ready TO assist me in all my needs and request. HIGHLY RECOMMEND THEIR FACILITY TO ANYONE THAT NEEDS A SAFE AND SECURE LOCATION TO STORE THEIR ITEMS. THANKS N BLESSINGS TO YOU BOTH AND STAFF...
Rick C | Expérience généraleThe team here was great. Provided prompt service.
Gary K | Expérience généraleThis U-haul location is just awesome to work with, Friendly, accommodating and great selection of trucks and trailers.
Bradley P | Premières impressionsYou guys are great!
Kevin H | Expérience généraleI don't care for the access card have to swipe numerous times how much is it for a remote.?
Prestige T | Premières impressionsGreat storage facility! Staff is wonderful and helpful! Love having the storage, but I got a shed in my backyard, so I did not need the storage anymore...thanks again for everything
grace g | Expérience généraleThe people that work here Joe, and Trish went above to help with my storage, give them a big Christmas bonus!
MARILYN G | Expérience généraleExcellent staff and leadership team. The storage locations were clean and extremely well kept. Merci.
Anthony G | Expérience généraleEasy in and out of Gates. Lots of room for trailer and trucks to get threw. Propre
Patricia Y | Expérience généraleVery pleased!!
ELIZABETH A | Premières impressionsWould use again. Thank you for the ease of use. Greatly appreciated.
kevin l | Expérience généraleThey're the best
Robert R | Expérience généraleCat Mullican was the most helpful person I've ever met. She was wonderful with my U-Haul moving and storage needs, and with the ease of returning the equipment. She is an asset to your comapny. I could never hope for any more pleasant of an experience.
BRIAN N | Premières impressionsNice and friendly staff. Disappointed that our storage unit did not have a light bulb.
richard V | Expérience généraleI wish there were 24 hour access to contents. We would arrive late and not be able to pick up our stuff until the next day. Other than that excellent experience.
Jared L | Expérience généraleVery nice employees. Great service. My only complaint is that there are too many Moving Trucks parked everywhere and they impede access to the storage unit.
Sport D | Expérience généraleAwesome team!
Diane S | Expérience généraleWell informed and very helpful. I had just gotten out of the hospital and able to store items at facility so a shipper could get them and bring them to Oregon while I flew to my home in Oregon. Awesome couple.
James L | Expérience généraleThank you New Smyrna team! You made my life and my move a pleasant experience. Customer service is a forgotten art but not here in this office. Thank you again, you're all great!
Diane S | Premières impressionsEvery time I arrived at my unit there were Uhaul trucks in front of my unit ... very inconvenient....
Richard G | Expérience généraleThe staff here at this particular U-Haul go above and beyond to accommodate your needs. Everyone I encountered was Extremely helpful and even offered additional tips about the area. Five star!
Lynn p | Expérience généraleGood access, room to turn around vehicles, clean unit.
seth g | Premières impressionsThanks for providing a clean safe storage unit
JASON W | Premières impressionsGreat service. Convenient. Reasonably priced. Clean and well maintained.
Anna M | Expérience généraleThe owners and crew are aces in your deck. Very nice people. Great.... to say the least !!
Judd u | Premières impressionsVery smart and go out of their way for the customer. They are very knowledgeable about their product that they are representing The couple representing this U-Haul location are a very good choice.
Jane M | Expérience généraleLllllllllll
Dean R | Premières impressionsThe office staff could maybe benefit from a course/lessons in treating customers a little nicer, professionalism. Moving is a stressful time and the last thing you want is to be treated rudely.
SHERRI B | Expérience généraleIt was a great experience
Brian S | Expérience généraleI had gotten a call from a very rude and ignorant employee the day of the move, we will not be using this uhaul again when we move. Thanks
Staci L | Expérience généraleThe staff are very welcoming and accommodating. I will definitely use them again for my future storage needs.
Lynn G | Expérience généraleAll the guys were very helpful and polite. They made things a lot easier for us, especially after a long trip and a hard move. Thank you for all your help guys!
David P | Premières impressionsWe used a climate controlled unit. Very clean unit and building. The staff was very kind and helpful as well.
Krystle B | Expérience généraleSuper nice u haul
sharon g | Expérience généraleStaff was very helpful and the facility was great!
Emilie B | Expérience généraleConfusion upon reserving the truck in the begining as to where I would pick up the truck and how many days I was getting. Drop off took awhile. Alberto Castro at the place of drop off was excellent
Richard K | Premières impressionsVery professional
Stephen S | Expérience généraleOwners are rude an uncooperative.
walsh k | Expérience généraleFirst time I tried getting a unit they were booked up. Second time I got right in the last unit. Only a mile from my house which made it very convenient. Everyone friendly and I certainly would use
ROBERT N | Expérience généraleVery friendly and helpful staff!
Tami H | Expérience généraleThe new lady was professional and polite, but Bob was very grumpy and rude Tony friend/I. I confronted him on it. If I had not needed 2 units this day I would have gone elsewhere!!!
SHERRI B | Premières impressionsAll went well - customer service reps were good
Charlene B | Expérience généraleMet the need for short term storage for waiting on home construction. Location was ideal.
Stephen C | Expérience généralegod workers
Raymond C | Premières impressionsI would recommend this place to anyone!
Paige E | Expérience généraleI was very satisfied with your service.
Marilyn B | Expérience généraleeverything went smooth
Linda E | Premières impressionsExcellent service and staff, very impressive.
Martin K | Expérience généraleGregory was awsome very helpful ..
Bob V | Expérience généraleThe staff was always extra friendly and helpful. All were but Patricia Allen especially. And I have recommendedit to my brother recently, but he had already opened and moved into a different facility
adam s | Expérience généraleExcellent service, very clean, staff the best.
Martin K | Premières impressionsFor the many years with your business it was a pleasure
CHARLES A | Expérience généraleVery friendly
cleo l | Expérience généraleGreat team!
Teresa C | Expérience généraleMax was great
Jennifer T | Premières impressionsEveryone there is always very helpful. Place is easy to use
Rick C | Expérience généraleAwesome
CINDY R | Expérience généraleRebecca, your manager at this location is completely on point in all management categories, I was an upper level manager for over 50yrs, until retirement 8yrs ago.She will represent you well to all
THOMAS L | Expérience généraleWonderful staff very helpful .
richard n | Premières impressionsBest place in New Smyrna
Lina S | Expérience généraleThe staff at this location couldn't be more helpful. They helped me so much getting my move organized when moving out of state. Very nice and helpful staff who do their job well.
Nancy M | Expérience généraleHelpful staff with clean storage
Rick C | Premières impressionsThanks you all did a great job
Paul L | Expérience généraleThe price of the storage unit kept going up and up and up and up. The storage unit I had 3303 water came in from under the door and ruin some of my stuff. But the staff was very nice
ROBERT W | Expérience généraleThey are very nice and helpful.place is very clean.
Anthony H | RéservationVery friendly and helpful staff!
Judy S | RéservationA little unorganized. A few units were getting new walls so we had to change around to find one that was able to be moved into. Max was great though. He's a real laid back, easy to deal with guy.
ROB S | RéservationAucun
Sylvia M | Expérience généraleExcellent customer service!!
Juan G | RéservationWill I receive a refund for the days/week +/- I didn't use? I removed my stuff before the month was up.
tammy h | Expérience généraleTrès bien
John O | Expérience généraleThank you for your efforts and help
Paul L | RéservationHeather and Scott as well as all the staff were very accommodating for our big move from New York to Florida thank you so much.
scott b | Expérience généraleExcellent experience!
John R | Expérience généraleAll staff members I worked with were friendly and helpful. Merci.
MARIJO A | Expérience généralealways a pleasure. appreciated the after hours pass.
phyllis e | Expérience généraleEasy rental and easy move out, great staff. Merci
Harran E | Expérience généraleGreat Experience. Max was very helpful
Dario A | Expérience généraleHeather's customer service was outstanding and very helpful.
Mark M | Expérience généraleBest storage facility in New Smyrna by far and the best prices. Trust me I checked.
Aaron P | Expérience généraleThe staff was welcoming and helpful. The facility was spotless.
KENNETH C | Expérience généraleVery pleased. Would use this facility again.
Don P | Expérience généraleEverybody was very nice helpful and friendly. I would have stayed there it was just to far away from my house. Very love the staff.
dorothy m | Expérience généraleThe service and reputation of The New Smyrna Beach facility is so good, I was unable to get a bigger unit. Keep up the good work.
Sonja J | Expérience généraleUhaul trucks blocked access because they were parked In the middle of the roadway. This created alot of extra work loading and unloading. I use uhaul locations nationwide this was the worst.
Louis m | Expérience généraleVery convenient
JON F | Expérience généraleThe storage facility was everything we needed for our short term storage. We would use it again should the need arise.
James S | Expérience généraleA+ rating.
James V | Expérience généraleMy experience was very satisfactory.
KATHRINE R | Expérience généraleGreat experience!
DIANE A | Expérience généraleThe staff made it a very pleasant experience and I would definitely use them again.
GREGORY B | Expérience générale