Évaluations des clients U-Haul Moving & Storage of New Smyrna

Awesome service! Thank you for the pad since we forgot ours!

The trailer was definitely not a new one, handle got stuck up in the top, BUT the towing went well. We stopped to hand off the trailer to my son-in-law in Tallahassee (Capital Circle). The young man there could not have been more helpful, so we appreciated knowing the hitch was safe and secure.

Very nice and efficient staff highly recommend

The owners were very friendly and efficient in processing everything. It was an enjoyable experience and we will continue to do business with them.

Excellent would recommend this place to anyone needing a uhaul

Good job !

when the customer asks to change the return location to be the same as the storage unit reservation, you should do that.

Friendly and efficient, as well as thorough

Great job. Easy pick up and return. Pleasant to work with. Thanks Robert

the people there are very nice, it was a wonderful experience

Lady pat was so nice.

5 star service

Easy in and out of Gates. Lots of room for trailer and trucks to get threw. Clean

Excellent customer service.

Very pleased!!

service was friendly even though I was unsure of maneuvering the trailer and made extra work for them. Good people skills

Cat & Joes are very helpful and courteous

Would use again. Thank you for the ease of use. Greatly appreciated.

Good location and service. Only negative was when i was a few hours late on my return the person called and left a message that i was late and to call back before they have to "put it into collections". Seems an abrupt action for being 2 hours late. I later called and extended.

GREAT SERVICE. NO COMPLAINTS

They're the best

Dont recall their names but the woman and man who were working when I stopped in to rent were very friendly and professional. I didn't have a reservation but I was in and out within 20 minutes, including deciding on truck size and getting boxes and tape, thankfully she reminded me of. He was quick to go out and clean one that was being turned in so I could have that size choice. An excellent experience! Thank you!

The only thing I was disappointed in was NOT with this location. I had wanted a pickup truck/one way and it was not available.

Joe the manager is very professional and very courteous. Will go to this location whenever I need uhaul assistance. Thank you

Very helpful, ( I did not get her name) She went out of her way to help me get the equipment that I need. She knows her job and goes out of her way to help.

People I dealt with were very friendly and courteous I think the truck could've been a little bit more updated oh for all experience excellent thank you

rented three times this month, moving, and each time I was in and out in five minutes, nice friendly , helpful and fast. And had free boxes at the door someone donated!!!! that was a extra plus!! thanks again

fast and easy. what I like.

fast ,easy, professional service. No hassles, and made it a nice thing instead of leaving mad about something , like a lot of places make you. thanks.

Your doing great, just keep doing it.

Great customer service

You need more centers that are like this. So very polite and helpful.

Cat Mullican was the most helpful person I've ever met. She was wonderful with my U-Haul moving and storage needs, and with the ease of returning the equipment. She is an asset to your comapny. I could never hope for any more pleasant of an experience.

Only issue was truck smelled wicked bad...other then that everything was great!

Nice and friendly staff. Disappointed that our storage unit did not have a light bulb.

You would think with this pandemic going on and U-Haul stating that they clean their vehicles, that they would not smell like a horses butt inside cab, dirty dirty smelly interior, shame on you U-Haul

N/A

The owners of the New Smyrna beach store were very nice. Awesome!!! Definitely use this facility in the future.

Excellent customer service and communication.

Nothing. Our experience could not have been better. Thank you.

Everyone and Everything was Great!! I will definitely rent from here again!

You don't need to improve, they are just fine and quite nice.

I wish there were 24 hour access to contents. We would arrive late and not be able to pick up our stuff until the next day. Other than that excellent experience.

Very nice employees. Great service. My only complaint is that there are too many Moving Trucks parked everywhere and they impede access to the storage unit.

Awesome team!

Well informed and very helpful. I had just gotten out of the hospital and able to store items at facility so a shipper could get them and bring them to Oregon while I flew to my home in Oregon. Awesome couple.

Thank you New Smyrna team! You made my life and my move a pleasant experience. Customer service is a forgotten art but not here in this office. Thank you again, you're all great!

Every time I arrived at my unit there were Uhaul trucks in front of my unit ... very inconvenient....

The staff here at this particular U-Haul go above and beyond to accommodate your needs. Everyone I encountered was Extremely helpful and even offered additional tips about the area. Five star!

Good access, room to turn around vehicles, clean unit.

Thanks for providing a clean safe storage unit

Great service. Convenient. Reasonably priced. Clean and well maintained.

The owners and crew are aces in your deck. Very nice people. Great.... to say the least !!

Very smart and go out of their way for the customer. They are very knowledgeable about their product that they are representing The couple representing this U-Haul location are a very good choice.

Lllllllllll

The office staff could maybe benefit from a course/lessons in treating customers a little nicer, professionalism. Moving is a stressful time and the last thing you want is to be treated rudely.

It was a great experience

I had gotten a call from a very rude and ignorant employee the day of the move, we will not be using this uhaul again when we move. Thanks

The staff are very welcoming and accommodating. I will definitely use them again for my future storage needs.

All the guys were very helpful and polite. They made things a lot easier for us, especially after a long trip and a hard move. Thank you for all your help guys!

We used a climate controlled unit. Very clean unit and building. The staff was very kind and helpful as well.

Super nice u haul

Staff was very helpful and the facility was great!

Confusion upon reserving the truck in the begining as to where I would pick up the truck and how many days I was getting. Drop off took awhile. Alberto Castro at the place of drop off was excellent

Very professional

Owners are rude an uncooperative.

First time I tried getting a unit they were booked up. Second time I got right in the last unit. Only a mile from my house which made it very convenient. Everyone friendly and I certainly would use

Very friendly and helpful staff!

The new lady was professional and polite, but Bob was very grumpy and rude Tony friend/I. I confronted him on it. If I had not needed 2 units this day I would have gone elsewhere!!!

All went well - customer service reps were good

Met the need for short term storage for waiting on home construction. Location was ideal.

god workers

I would recommend this place to anyone!

I was very satisfied with your service.

everything went smooth

Excellent service and staff, very impressive.

Gregory was awsome very helpful ..

The staff was always extra friendly and helpful. All were but Patricia Allen especially. And I have recommendedit to my brother recently, but he had already opened and moved into a different facility

Excellent service, very clean, staff the best.

For the many years with your business it was a pleasure

Very friendly

Great team!

Max was great

Everyone there is always very helpful. Place is easy to use

Awesome

Rebecca, your manager at this location is completely on point in all management categories, I was an upper level manager for over 50yrs, until retirement 8yrs ago.She will represent you well to all

Wonderful staff very helpful .

Best place in New Smyrna

The staff at this location couldn't be more helpful. They helped me so much getting my move organized when moving out of state. Very nice and helpful staff who do their job well.

Helpful staff with clean storage

Thanks you all did a great job

The price of the storage unit kept going up and up and up and up. The storage unit I had 3303 water came in from under the door and ruin some of my stuff. But the staff was very nice

They are very nice and helpful.place is very clean.

Very friendly and helpful staff!

A little unorganized. A few units were getting new walls so we had to change around to find one that was able to be moved into. Max was great though. He's a real laid back, easy to deal with guy.

None

Excellent customer service!!

Will I receive a refund for the days/week +/- I didn’t use? I removed my stuff before the month was up.

Very nice

Thank you for your efforts and help

Heather and Scott as well as all the staff were very accommodating for our big move from New York to Florida thank you so much.

Excellent experience!

All staff members I worked with were friendly and helpful. Thank you!

always a pleasure. appreciated the after hours pass.

Easy rental and easy move out, great staff. Thank You

Great Experience. Max was very helpful

Heather's customer service was outstanding and very helpful.

Best storage facility in New Smyrna by far and the best prices. Trust me I checked.

The staff was welcoming and helpful. The facility was spotless.

Very pleased. Would use this facility again.

Everybody was very nice helpful and friendly. I would have stayed there it was just to far away from my house. Very love the staff.

The service and reputation of The New Smyrna Beach facility is so good, I was unable to get a bigger unit. Keep up the good work.

Uhaul trucks blocked access because they were parked In the middle of the roadway. This created alot of extra work loading and unloading. I use uhaul locations nationwide this was the worst.

Very convenient

The storage facility was everything we needed for our short term storage. We would use it again should the need arise.

A+ rating.

My experience was very satisfactory.

Great experience!

The staff made it a very pleasant experience and I would definitely use them again.