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BRIAN C.Customer Reviews for U-Haul Moving & Storage of New Smyrna
Testimonials From Recent Customers
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Patricia went out of her way to pick up a truck from another location so I could pick it up at 7:00am as I had my moving crew already scheduled. Everything went as planned.
Robert P.I can't think of anything you could improve upon. service was quick and attentive. PATRICIA and her associate, who was tending to customers returning their equipment and was so busy I never got chance to see her name tag, are superlative represtatives if your brand. Merci
DEVEN M.The only bad experience I had when I booked the rental of the trailer I was supposed to return it to Edgewater Florida and the locations were not maned so I had to bring it back to new Smyrna which again was not bad but I spent two hours wandering around Edgewater trying to return it someone should have picked up on this and told me when I rented it to return it to new Smyrna
Vincent A.This is my second time renting from the Patricia Allen woman. Not a fan of her attitude or her person. Also tried to charge me for another day but the uhaul company I returned the truck to would not do it
CHRISTINA W.Very clean and organized. The front desk agent was very helpful!
Nancy G.Went over and beyond my expectations Great management Best value better quality and clean
Ryan M. | Expérience généraleGreat people and great facilities. Helpful and courteous.
Dale G. | Expérience générale"Kudos" to the staff on Turnbull Bay Road
Walter L.Helpful, friendly staff. Thanks!
JEFF S. | Premières impressionsJoe and Catherine are great.
Judd L. | Expérience généraleFriendly helpful staff. IK have dealt with members of this staff many times in the past with getting propane and moving boxes from them and they have always served with a pleasant attitude.
Michael M. | Expérience généraleNo need for changes the people at this location are fantastic!
Douglas J.Wonderful service. Fast and efficient!
MARY S.Cat is awesome! So patient and helpful. Will recommend
Robyn D.I should have checked pther places. I didn't realize it was 0,99 a mile. I could have gotten a deal somewhere else. I will tell people to check other places.
Megan S.They got me on my way very quickly and professionally. No problem here either. I'll never use anyone else. Love Uhaul!!!
BONNIE P.I left the rental van after hours, but, tired as I was, the check in was easy.
CRAIG A.If Computer would store regular customer information but not Credit Card Information. That would save Time.
Roy M.Best service you could ever ask for !! Joe and his staff made my day worry free. I'll be sure to tell my friends if they ever need a truck, Go see Joe ! ðŸ'ðŸ»
Rick M.Rien
NICHOLAS M.This is always a great location, much better than anything in Daytona.
corey S.Great friendly service! Very happy with the help and services provided ! Thank you,
Luis C. | Expérience généraleWoman was extremely rude to me and other customers. Walked out on one lady because "she was too busy" THE man working their was extremely negative and upsetting to where I almost didn't stay there to rent. The daughter when I dropped off my truck was very nice. Also since when does uhaul charge for tow hitches on pickups.. I use uhaul a lot and think I'll start using lowes or Home depot pick ups. Complete negative experience..
Roland D.Quick and friendly
HUNG M.It was perfect and I will use this location exclusively
Corey S.Meticulous attention to detail is not a bad thing. Nitpickery is the realm of excess. I'm not going to complain, only say that, for the sake of constructive criticism, we all need to respect boundaries and understand where our authority and jobs end, and other people's lives begin. The rental was a functional experience. The clerk overseeing the thing, I think, needs to address work/life balance, or pursue a career more suited to authoritarian leanings if they think not to reign them in. There's less hassle in buying a trailer outright, than that whole process. I suspect my documents are now sitting in a file somewhere, like some sort of felon.
DAVID S.Precheck in did not really save time.
Anthony O.I believe Patricia is the one who helped me and she was awesome. I was stressed after driving from PA to FL and she was very patient getting me taken care of.
Maria P. | Premières impressionsMade me feel like family!!!
michael b. | Premières impressionsService was good but could never have full access my unit because of uhaul trucks in the way plus my furniture and couch didn't have mildew on it when I put it in there or tons of spiders on everything
Nicholas M. | Expérience généraleNothing at all, this was a most pleasant seamless transaction. Merci.
Cheryl W.Excellent service
Hector F.Reason for less than perfect rating is the staff at this facility doesn't answer their phone. We tried days after days to reach someone without fail. Left message for them to call us through toll free number. We live 11hrs away. This was very frustrating. We decided to go empty our building.
Lu L. | Expérience généraleFrustrating and useless to rent a 10' truck to move just one refrigerator. We ordered an appliance dolly with our order and can't believe UHaul would not offer critical information! This truck does not come with a ramp!! What, a Uhaul truck without a ramp? USELESS and dangerous why even have rented the truck we could have used our pickup truck! Super upset my husband had to be forced into lifting a refrigerator to get it into a UHaul truck!! My husband is in his 70's we rented a truck to make it easier for him to walk the refrigerator into the truck on an appliance dolly. Unbelievable no consideration to inform the customer on critical information.
Allen E.The 2 men at this location were exceptionally friendly, knowledgeable, and helpful! They welcomed us to New Smyrna Beach and made us feel valued!
Gary A.Specified location for return of equipment would not accept the auto transporter. Secondary location were reluctant to accept equipment. Return locations need to be confirmed at time of rental for acceptable equipment return.
STANLEY W.I had to drop the trailer off at this location because my designated drop off no longer accepted them. After being on hold for 30 minutes with U-Haul I took upon myself to find somewhere to return it. It would have been helpful if U-Haul notified me with an alternate return location so I didn't have to drive around for an hour.
JOSEPH M.Great customer service & operations. Joe is the best!
Alfred F.Kat was super amazing. Very friendly service. Hands down best u-haul experience we've had and we've used them many times over the past few years. Thanks for making a stressful move much easier for us.
Edmond M.The 19,95 $ is misleading by the time mileage and fees were added was over 100 $. Will not use Uhaul in the future due to this.
MARK J.The manager went out of his way to assist me on several occasions
MICHAEL C. | Expérience généraleRien
william B.Excellent customer service!
Charles M.The only issue I had when I tried to extend my rental through the "Chat Now" feature on your website it didn't work for me. I had to go through a different part of the website to get it extended. Overall the experience was great. Merci.
lynn Y.Nice folks
MITCHELL P.Very professional and accommodating
Christopher T.Love the staff at the NSB storage facility. They are always extremely helpful, friendly, Courteous, and available.
Margaret I. | Expérience généraleEverything was very good if it isn't broke don't fix it!!!
Frederick M.The person on the phone the day prior did not make a reservation, only a quote. When I arrived to pick up the next day, fortunately the trailer I needed was available. The person was very helpful and took care of the issue without hesitation.
Bradley C.Everyone was amazing
Todd L. | Premières impressionsSimilar problem with pickup when I called the scheduled drop off location once I was in Florida they informed me they do not do that anymore. Needed to locate another facility to accept trailer. The trailer and franchisees I finally used were great problem stems with UHaul corporate and communications
SCOTT R.Things were not explained enough. Counter person ran through the paperwork as if I do this everyday. I did call customer service and the person was very helpful.
Judy H.Staff very friendly and helpful
John H. | Premières impressionsNeeded rental for extra week but had to return because they rented it out to someone else so I had to get another rental from somewhere else cost me a days work.they should not commit rentals to someone else without checking with current renter
Bradford O.The representative on both sides were amazing!
Erik L.I paid my bill in full and over 2 weeks later uhal charged me 13 separate charges without my consent and without a receipt or reason why for the charges. No one has responded to my emails and when I called the office they hung up on me. This is unacceptable and will be taken up with someone higher up in the corporate office.
Neil M.We went to the location that we were supposed to return the truck. The cashier called the manager and he said that he didn't have room for it and to go someplace else. He actually had a lot of room for it. We asked what we were supposed to do with the truck. He said that he didn't care but just to get it off of his property. My husband said that he would just leave it there because that's where we were told to bring it. The manager said that he'd call the police on us if we didn't get the truck off of his property. He had plenty of room for it. Besides that, he didn't offer to help us in any way with how to figure out what to do or a U Haul number to call. We were already hot & exhausted from packing our house, driving across the state, unpacking to the new place and then had to deal with this. We looked over out contract and couldn't find a number to call or anything. After about 20 minutes on hold, we finally got through to the place we rented the truck from and they helped us find another location. That process took about another 20 minutes. I would definitely not recommend the place we were supposed to return it to-Banana on South Dixie Freeway in New Smyrna Beach, Florida.
LISA S.Excellent facility, clean well kept and friendly staff. Fortement recommandé!
William G. | Expérience généraleI feel 120,00 $ for 5 hours locally is VERY UNFAIR!!!!
John W.I had issue with the app checking in my vehicle. I would get through most of the photo uploads and then it would send me back to the beginning (with nothing saved). Otherwise I had a very good experience with uhaul (as always)
BASHABA M.Patricia is a joy to work with! Thank you.
JASON S.We always use this facility. Always clean and the staff is excellent. Thank you. Til the next time.
Theresa L. | Expérience généraleFrom reservations, to pick up, extensions, and drop off, everyone could not have been more customer friendly.
Jeff G. | Expérience généraleGreat, friendly customer service. Went about and beyond to make us welcome. Showed us the size of the unit and made everything super easy!
William G. | Premières impressionsBY FAR THE NICEST AND MOST FRIENDLIEST STAFF EVER!!! We moved back to FL from TN and the manager and her staff was absolutely amazing. They went out of their way to help us not only with our rental truck return, but with our storage unit and offering plenty of FREE cold water during our unloading process. I will use again and recommend to ANYONE within 100 miles of this location
Christopher W. | Premières impressionsgreat service and very easy
Kasey z. | Online Move InThe staff very kind, professional, courtesy and overall I would highly recommend doing business there ,thank you Sam
Sam H. | Expérience généraleGreat staff and all aspects of storage unit rental and trailer rental were so smooth! Definitely recommend this location!
Dawn D. | Expérience généraleExtremely professional, helpful and friendly. Best uhaul experience ever!
Brad P. | Expérience généraleExtremely professional and helpful.
Brad P. | Premières impressionsFranklyn was super helpful. He really went above and beyond for the move-in. Well done.
Troy T. | Premières impressionsSuper easy to start up and access is convenient. The staff is friendly.
Dawn D. | Premières impressionsThis U-haul location is just awesome to work with, Friendly, accommodating and great selection of trucks and trailers.
Brad P. | Premières impressionsI don't care for the access card have to swipe numerous times how much is it for a remote.?
Prestige Team G. | Premières impressionsVery pleased!!
ELIZABETH AND DOUGLAS K. | Premières impressionsCat Mullican was the most helpful person I've ever met. She was wonderful with my U-Haul moving and storage needs, and with the ease of returning the equipment. She is an asset to your comapny. I could never hope for any more pleasant of an experience.
BRIAN N. | Premières impressionsgod workers
Raymond C. | Premières impressionseverything went smooth
Linda E. | Premières impressions