Every Uhaul needs a staff like this!
Sue G | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of New Smyrna
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I got a storage unit for a free month and cancelled prior to the month end, but I was still charged $199,45 in storage fees. I contacted the office and was told that the fee would be reversed and sent back to me, but I never received it.
Marlin B | Expérience généraleThe employees were kind and very helpful. Recommend.
Bruce RGreat folks!
Jim BJoe & Cathryn Mullican are the best. Very friendly & helpful !
Ron HThe staff went over and above to get me a 15 box truck when the wiring in my tow vehicle was faulty after renting a utility open trailer. Great experience.
Steve GClean, simple, effective
Tim BFast and easy process, would recommend
Joshua HFriendly staff and very accommodating
Dan H | Expérience généraleThe only reason I did not rate excellent was due to the after hours checkin process. I did not have the app, or an account, so each time I tried to get a one-time code, the uhaul.com screen would close when I went to my email. I ended up having to use 2 devices to verify who I am.
Joseph SI ordered 2 furniture dolly ans 2 hand dolly only got one hand dolly this threw my whole moving into a world wind and I dont think this is acceptable I think I need some type of discount on my bill
Alexis TEverything went so well, I can't think of any improvements.
Katherine CGreat communication. Very professional, friendly and efficient.
Amy CStaff was helpful and kind both at pickup and drop off!!!
Steven BI informed the attendant I needed a box that would accommodate 12' panels of drywall. I was told the box was 12'6" deep; it's only 12' which meant I had to strap the rolling door down as it wouldn't fully close. Truck had only 1/4 of a tank of fuel in it. I couldn't adjust the driver's seat.
John SThe staff at this location are extremely friendly and helpful. I will make sure I rent from them in the future.
Gwendolynn SYour phone app sucks and never could get it to work.
Blake HThe entire experience was excellent. I would rent again from the same location. J'ai été très impressionné.
Joyce MGreat service! Johnny was excellent! Look forward to using this service again. Merci.
John KI put gas in when I brought it back. He charged me for gas for no reason! guys got an attitude I've been renting from U-Haul for years multiple times a year when I got there had to wait 15 minutes in the office don't know where he was?
Mike CThis location has always been great. But, don't put dollys and pads in the truck when people don't want them. It takes up extremely valuable room, rught at the entrance. It's just a move that upsets us when we rent the truck and can't use all of the room.
John TVery friendly staff. The entire interaction both coming and going was easy and efficient.
Carl BGreat people with a hello, how can i help you, when they walk in. Not dead silence for 30 seconds. Acknowledge there is a customer standing at the front desk, by saying ill be right with you. Dont tell a heavy set large man his voice is too loud. When all he said in his normal voice, is are you ready for my credit card. Insulting a customer immediately after being told the wifi is on when you thought it was off for 10minutes is unprofessional.
Ty MWas very nice
Daniel SAwesome kind people.my go to store every time.
joseph dIf I could give 100 stars.....Catherine was amazing!!! There were few mix-ups with the location and type of truck and Catherine went to bat for me and got me the perfect truck for my move, and at my local uhaul. She was seriously so nice! There are REALLY good people in this world!! Thank you Catherine!!! I'll never forget how awesome and kind you were to me during my move!!
Mandi MDid not know why rat trap was in unit. Called the office and was told no rat issue but traps in each unit. A small sign would have been nice and saved a call to the office.
Vicki E | Online Move InPhénoménal!
Antoine Dgood attention. Quick management
Carlos RThis location has always been dependable
daniel jWindy and staff were professional and helpful.
Tina A | Premières impressionsI would give Joe and Catt 10 stars instead of 5 stars, if I could. From the first time I called them at their New Smyrna location to get some basic information about my first ever long-distance rental, they were both awesome. They patiently answered all my questions and gave me great extra advice for my trip. And when there was not a truck of the size I needed available for my date, they drove to a nearby town to get a truck for me at another location and bring it back to New Smyrna. I almost never write reviews for anything, but these guys absolutely deserve my highest praise. I couldn't recommend them more highly if you need a rental truck!
Barry SThe worst u-haul branch.
SARI NThe lady working the counter really needs a refresher on customer service interaction. If there was a UHaul anywhere other than this location I wouldn't recommend this one.
Steven RAll the men I felt with was helpful and friendly but the older lady that works there wasn't the friendliest.
Robert D | Expérience généraleless paperwork would be nice other than that it was all great,thanks
Manfredo BQuick and easy
Victor VCustomer service was perfect picking up and dropping off. The staff was very friendly & informative.
Edward OI had to clean all the windows inside and out
Craig Cevery thing was fine equipment was there as ordered and worked as described
stephen SVery friendly and courteous. Only issue was I wanted a north facing door, but one was not available. No fault of theres.
SHERRY C | Premières impressionsEverything was great and the cost was fair for the equipment we used. And when we returned the trucks sales people were very friendly and helped us a lot especially nictoria
GEORGE CThe only thing I had a problem with was I moved out early and couldn't get any of my remaining days that I paid for reimbursed. That's my only complaint.
Elizabeth F | Expérience généraleIt was all very very good. Catherine at the pick up location went above and beyond, Johnny was very helpful too. Thank you, Laura and Peter Lamberty
Peter LGood service
George FNot a thing...
Lori SVery kind
Gregory UGreat service!
Michael BThe employees and managers at this location are the best of the best!! Friendly, helpful and just all around wonderful people! Highly recommend this location for your rental and storage needs!
Andrew W | Expérience généraleTop notch across the board.
David BI had a horrible experience at this location. First of all there was a police blockade on my way there so I barely made it before closing . Upon arrival I was greeted by the counter representative at the front door by saying "You're at the wrong location. We don't have any drop offs tonight" No hello, how may I help you, nothing. When I told her I was trying to check into a storage space she went within earshot of me to complain to someone in the back about how there was only 2 minutes left etc. very unprofessional. Once we finally started after I pleaded that I was only checking in because I had return the truck the following morning at 7am I was told by the GM I'd been given false information from the customer service center. Apparently there are fees associated when checking for a "free" storage. I was told by Willard I wouldn't have to pay anything upon arrival but Joe the GM said that's incorrect and they always charge for insurance and a lock. I was actually unprepared to pay for anything which is why I asked Willard before going what I'd be paying out of pocket. When I asked the GM for his first and last name I was given an impolite response that "I'm the general manager, my name is on the front door!" How rude ? I will be going to corporate to report this experience also. It was very unpleasant for a college student just trying to get all moved in before class starts back Monday. So sad to be treated that way.
Marla C | Premières impressionsNothing. Easy to setup on the computer & pickup was quick
Wayne MPoor customer service. Long wait for a reserved truck. Poor attitude. Training desperately needed for how to treat and talk to paying customers. Fuel was not full as expected. When I went back in was sternly told to put it in the email that I was sent. No mention of the email at time of rental. Very rude and uncooperative.
Nancy GDealing with the staff at this location was a complete pleasure! Everyone went above and beyond to make sure that all our needs in a storage facility were met. This is an exceptional location!
Dave H | Expérience généraleThe staff is very friendly and helpful and storage units were very clean!
ALICIA O | Expérience généraleGreat employees at this location!! 👍
Richard jAlready a Great Staff 👍
Richard jBest U-haul experience yet! Everyone was incredibly nice and helpful! Equipment was very well maintained. Extremely easy pick up and drop off.
Clay Wgreat experience
john hI've rented from this location before and dropped off here before and the service has always been top-notch. The family that operates this location is first class and makes the customer experience their top priority. Extremely friendly and knowledgable. When I need a U-Haul truck or storage unit in the future, this will continue to be my first choice.
Scott HRien
Jim SThe WORSE customer service I have ever received in 60 years. Joe the manager should be terminated along with the customerservice representative!! If you have a upset customer they should learn to descalate. They will NEVER speak to me in the manner which they did again!!!! Someone with management should definitely follow-up on this issue. I have my conversations audio recorded and Joe recorded on my dash cam. They're about to become Internet famous. Again, they will NEVER speak to me in this manner again and get away with it!
James KI don't think you need to do anything. Everything and everyone was great !!!!! And I'm a woman. Thank you for a great experience New Smyrna Beach U-haul
tabatha HYour stuff will be locked in the storage unit and also behind a access control gate.
Russell S | Expérience généraleThis facility was easy for me to access and the staff was always friendly and helpful.. the office always had boxes and packing paper available for purchase which made it very easy to consolidate things we were storing.
Pam J | Expérience généraleThis uhaul team is exception. So friendly and helpful. Going above and beyond to make sure our needs were met.
AMELIA A | Expérience généraleProperty was very well maintained. Staff was always super friendly. If I ever have storage needs again, I'll definitely come here.
Roberta S | Expérience généraleManager Joe was very accomodating and work with me through a difficult time and waived my extra fee so i could clear my storage , also Jonny was very nice and super easy to talk to
Nakesha H | Expérience généraleThe staff went above and beyond to assist and find solutions to help with our move.
AMELIA A | Premières impressionsStaff is awesome!
MATTHEW F | Expérience généraleCatherine was amazing to work with and was so helpful, kind and honest!! I would recommend this facility to anyone looking for this service!!!
ALICIA O | Premières impressionsStaff was very supportive given the fact that I got sick and couldn't get done on time my agenda. Thanks so much for your great support ❤️
Sarah S | Expérience généraleThanks
THOMAS H | Premières impressionsThis facility and only this facility is what I'm talking bout. Not just any uhaul facility
TOWAI P | Premières impressionsThank you I was very satisfied it was needful
carolethia m | Expérience généraleThe staff was so friendly and supportive when I came in. The pleasant attitude from Mr. Johnny let me relax and very grateful
Tashunna W | Premières impressionsLady here goes out of her way to help Thanks !
Paul E | Expérience généraleGreat service. Your website and use of technology was perfect. Merci.
Kevin W | Expérience généraleThe facility is very nice. Unfortunately I made payments automatically from my account not knowing that I would be charged the full month for my unit when leaving after paying for the full month on the first of each month. I returned my access on the 4th as we emptied the unit. I was told to contact manager on Monday as they couldn't approve my request then. I contacted the number on my paper and talked to U Haul rep that would contact management with my request and have them call me. I stopped today with no return call and was informed no refund would be given. Management does not approve at that site for any refunds. I paid for an air conditioned unit for over two years and no partial refund for 4 days. Way to go, Thank you.
Linda E | Expérience généraleEasy access
Lynn B | Expérience généraleI appreciate that the entire rental process was online and the speed that I was able to complete the process. When I arrived onsite the service in the store was excellent and I was able to move into the unit quickly with no issues. Before contacting U-Haul, I contacted 5 other storage companies in the area and never received any communication back from them (1 picked up the phone but had no units). Great job! Thank you
Kevin W | Online Move InThe nicest people!!! Very friendly.
Linda F | Expérience généraleGreat management.
RONALD G | Expérience généraleThis is my second time, renting a storage unit, and they have been very accommodating and very kind. This will always be my go to storage place, and I would highly recommend it to my friends!
AMY K | Premières impressionsTrailer was not clean
THOMAS H | Premières impressionsThank you, you met our needs.
Thomas V | Expérience généraleThey are a good place to storage with.
ernestine g | Premières impressionsJonny is amazing in nsb fl officer súper profesional and helpful:)
America P | Premières impressionsWe unloaded half a truck before bringing we started to bring items into the storage unit only to discover a Large wet area. Wet: *Two abutting walls (one concrete and one drywall) *Wood running along floor and between the 2 abutting walls were wet. Source of water: The exterior concrete wall is probably where the water was leaking in from the outside. Tag on doorknob said "Customer Ready" but clearly this space was not ready. It was a huge inconvenience to reload the truck, cancel the rental, and find another storage unit on short notice. The offer of first month free storage with truck rental is not helpful if the u-Haul facility only has a wet storage space available. There was nothing-not climate controlled or a larger unit available to rent at this location.
Dianne F | Expérience généraleVery accomidating and understanding. Loved dealingv with the employees , very helpful easy , hassle free and Convient New symerna beach trumball rd
Giuseppina C | Expérience généraleThe woman at the desk who assisted us was amazing!
Patricia I | Premières impressionsGreat facility and World Class Team. It's been great using your facility and equipment. Clearly the best choice for Uhaul and any storage or truck rental needs.
JOHN R | Expérience généraleEveryone was pleasant and very accommodating..very good experience..
Jane M | Premières impressionsBrief, but good experience
ruth s | Expérience généraleThis is my "go-to' place for renting trucks (several times) and purchases of boxes. And now, storage space. Joe and the others are always so helpful and upbeat. Great job!
Garry M | Expérience généraleI had my surveyor's machete in my hand… it has a beautiful leather sheath. Both are made in England. For some crazy reason I set it down in the bay near the door to sweep, not sure why it didn't get put in the truck right then. Left the door cracked when I left because there was a nice breeze. There was hurricane Ian about a month ago and I believe that water flooded my unit… things were rusty and musty. Well, as soon as I got to my new unit, I realized that my machete was left behind…. So I freaked out and called. The guy who answered said he would check and he was going to make a note in my file. I raced through unloading the truck and hurried back down to the Turnbull Bay Uhaul in record time. Unfortunately they all avoided me when I got back, lotta folks getting propane in prep for this new Hurricane Nicole. They the lady manager who lives there is/has been rude and short with me in all my dealings tells me to go look for it. I get to the unit and the door I left slightly ajar is closed tight… not good. Sure enough the machete that was in my hands a couple hours ago is long gone. I question all three…. Husband/wife manager team, the guy who works there. Nobody knows anything and nobody closed the door initially. The lady finally said she just pushed the door closed on her way walking by. That's BS… she checked the unit to make sure I swept…. Just like she hurried out to the Uhaul I was returning to make sure it was swept. She also flipped the metal clasp closed on my storage unit I had just cleaned out, she didn't just push it closed walking by. I've had that machete and sheath for awhile… bought it with my own money so I would have a personal tool while I was land surveying. They all denied even taking my call about it. I know in my heart that they found it and stashed it before I got back. Absolute thieves. I'm so glad I switched to All Aboard… they prorated my month there, when Uhaul charged me the whole month even though I stayed 10 days. Check the camera footage from your own store and I guarantee you see a Uhaul employee taking my machete from unit 339 on Tuesday November 8 after I left approximately 9:30am. So check cameras between 930 and noon. Thank you for the opportunity to vent about this serious issue. -Jay Dennis
jay d | Expérience généraleJoe and Kathryn are the Best !
edward m | Expérience généraleMy unit flooded and instead of draining out the front where it can in it was blocked by a concrete ridge built up to keep water out.
Jonna K | Expérience généraleLost a tv due to moisture in storage unit
michael h | Expérience généraleProfessional and caring staff.
edward m | Premières impressionsThey were super helpful and friendly
THERESA M | Premières impressionsKatherine at New Symerna Beach. Fl UHAUl was amazing accomidation anid friendly! Would recommend using NSB UHAUL 1 000 %!!
Giuseppina C | Premières impressionsMy storage unit smelled like mildew, the light didn't work inside the unit so it was pitch Black in there, the staff are never in the office and rarely answer the phone after 12:00 p.m., and whether it's Florida state law or not, calling and sending my 78-year-old mother bills for my storage unit is unacceptable. I was told that that was an emergency contact and before I was even late paying last month's rent, my mother was contacted repeatedly causing her deep stress and worry. This month, my mother was sent a bill for my storage unit! As an emergency contact! I wasn't even late with rent! I don't understand the need to harass a 78-year-old woman more than three times in one week over a bill that's not even late. I will never do business with U-Haul in any fashion ever again nor will I ever recommend anyone else do so.
Michele B | Expérience généralePlace was not clean. Moved in on June moved out 4 Months later and ants everywhere from cracks in walls .
stacey e | Expérience généraleThe Staff was behind helpful!
Tamara W | Premières impressionsWill miss both of you. Its been a lovely almost 2 yrs, we have history. God bless you both. Big hugzzzzz. We have moved a bunch with our jobs and this was far the best experience. Almost like family!
richard W | Expérience généraleVery helpful
Marie P | Premières impressionsThe staff was professional. Getting a storage unit was fast and affordable. I would come here again
Kathleen W | Expérience généraleYour service to me was always friendly and kind. You REALLY helped me through a very difficult time. Thank you so very much. Janet B
Janet B | Expérience généraleEvery one was helpful, but Joe, in particular, was very helpful walking me through the receipt of UBox and notifying me of its arrival to facilitate the move of my stored goods to my new home in Connecticut. Thank you all
patrica p | Expérience généraleCustomer service (people) great! Exterior appearance of facility always clean and secure. However some of the storage units are old and need interior updating (rolling doors, insulation, moisture migration). Rate competiveness (at times) not up to newer local/area comparable facilities. Finally, an Above Average rating, the people!
JEFF S | Expérience généraleThis U-Haul facility is excellent. Joe & Cathryn are beyond exceptional !
Kay w | Premières impressionsThe people who runs this location are excellent.
Larry M | Expérience généraleThis was my first time using a storage facility and it was an excellent experience!!! Everyone was so nice and helpful and the unit was clean.
Michelle M | Expérience généraleEveryone I've met at this U-Haul location have been great with people and wonderful to work with!
Bruce R | Premières impressionsStored all our valuables and no problem existed. Went very smoothly.
Larry F | Expérience généraleStaff is very courteous & helpful. We used u-Haul until our house was ready, & had no problems.
Susan W | Expérience généraleWe had a storage unit with them for five years and the overall experience was excellent. The staff was always friendly and helpful. The property well maintained and felt safe always. Je les recommande fortement.
ELIZABETH A | Expérience généraleI was over charged and upgraded
Katrina H | Expérience généraleLove this facility
Barbara C | Premières impressionsMove-in process was very easy. Joe/General manager was friendly and took me directly to my unit. The unit was clean and spacious.
Michelle M | Premières impressionsVery accommodating, friendly & clean environment! Great experience! Thank you!!! Highly recommend! 5***** rating!
Teressa R | Expérience généraleThank you team!!
Kevin K | Expérience généraleWill continue to use when need arises
Donald B | Premières impressionsGot everything moved thank you
Randell H | Premières impressionsWent over and beyond my expectations Great management Best value better quality and clean
Ryan M | Expérience généraleGreat people and great facilities. Helpful and courteous.
Dale G | Expérience généraleHelpful, friendly staff. Thanks!
JEFF S | Premières impressionsJoe and Catherine are great.
Judd L | Expérience généraleFriendly helpful staff. IK have dealt with members of this staff many times in the past with getting propane and moving boxes from them and they have always served with a pleasant attitude.
Michael M | Expérience généraleGreat friendly service! Very happy with the help and services provided ! Thank you,
Luis C | Expérience généraleI believe Patricia is the one who helped me and she was awesome. I was stressed after driving from PA to FL and she was very patient getting me taken care of.
Maria P | Premières impressionsMade me feel like family!!!
michael b | Premières impressionsService was good but could never have full access my unit because of uhaul trucks in the way plus my furniture and couch didn't have mildew on it when I put it in there or tons of spiders on everything
Nicholas M | Expérience généraleReason for less than perfect rating is the staff at this facility doesn't answer their phone. We tried days after days to reach someone without fail. Left message for them to call us through toll free number. We live 11hrs away. This was very frustrating. We decided to go empty our building.
Lu L | Expérience généraleThe manager went out of his way to assist me on several occasions
MICHAEL C | Expérience généraleLove the staff at the NSB storage facility. They are always extremely helpful, friendly, Courteous, and available.
Margaret I | Expérience généraleEveryone was amazing
Todd L | Premières impressionsStaff very friendly and helpful
John H | Premières impressionsExcellent facility, clean well kept and friendly staff. Fortement recommandé!
William G | Expérience généraleWe always use this facility. Always clean and the staff is excellent. Thank you. Til the next time.
Theresa L | Expérience généraleFrom reservations, to pick up, extensions, and drop off, everyone could not have been more customer friendly.
Jeff G | Expérience généraleGreat, friendly customer service. Went about and beyond to make us welcome. Showed us the size of the unit and made everything super easy!
William G | Premières impressionsBY FAR THE NICEST AND MOST FRIENDLIEST STAFF EVER!!! We moved back to FL from TN and the manager and her staff was absolutely amazing. They went out of their way to help us not only with our rental truck return, but with our storage unit and offering plenty of FREE cold water during our unloading process. I will use again and recommend to ANYONE within 100 miles of this location
Christopher W | Premières impressionsgreat service and very easy
Kasey z | Online Move InThe staff very kind, professional, courtesy and overall I would highly recommend doing business there ,thank you Sam
Sam H | Expérience généraleGreat staff and all aspects of storage unit rental and trailer rental were so smooth! Definitely recommend this location!
Dawn D | Expérience généraleExtremely professional, helpful and friendly. Best uhaul experience ever!
Brad P | Expérience généraleExtremely professional and helpful.
Brad P | Premières impressionsFranklyn was super helpful. He really went above and beyond for the move-in. Well done.
Troy T | Premières impressionsSuper easy to start up and access is convenient. The staff is friendly.
Dawn D | Premières impressionsThis location was always nice and clean, well maintained. The staff was always friendly and helpful!
Joshua M | Expérience généraleJoe n Patricia were top notch and was ready TO assist me in all my needs and request. HIGHLY RECOMMEND THEIR FACILITY TO ANYONE THAT NEEDS A SAFE AND SECURE LOCATION TO STORE THEIR ITEMS. THANKS N BLESSINGS TO YOU BOTH AND STAFF...
Rick C | Expérience généraleThe team here was great. Provided prompt service.
Gary K | Expérience généraleThis U-haul location is just awesome to work with, Friendly, accommodating and great selection of trucks and trailers.
Bradley P | Premières impressionsYou guys are great!
Kevin H | Expérience généraleI don't care for the access card have to swipe numerous times how much is it for a remote.?
Prestige T | Premières impressionsGreat storage facility! Staff is wonderful and helpful! Love having the storage, but I got a shed in my backyard, so I did not need the storage anymore...thanks again for everything
grace g | Expérience généraleThe people that work here Joe, and Trish went above to help with my storage, give them a big Christmas bonus!
MARILYN G | Expérience généraleExcellent staff and leadership team. The storage locations were clean and extremely well kept. Merci.
Anthony G | Expérience généraleEasy in and out of Gates. Lots of room for trailer and trucks to get threw. Propre
Patricia Y | Expérience généraleVery pleased!!
ELIZABETH A | Premières impressionsWould use again. Thank you for the ease of use. Greatly appreciated.
kevin l | Expérience généraleThey're the best
Robert R | Expérience généraleCat Mullican was the most helpful person I've ever met. She was wonderful with my U-Haul moving and storage needs, and with the ease of returning the equipment. She is an asset to your comapny. I could never hope for any more pleasant of an experience.
BRIAN N | Premières impressionsNice and friendly staff. Disappointed that our storage unit did not have a light bulb.
richard V | Expérience généraleI wish there were 24 hour access to contents. We would arrive late and not be able to pick up our stuff until the next day. Other than that excellent experience.
Jared L | Expérience généraleVery nice employees. Great service. My only complaint is that there are too many Moving Trucks parked everywhere and they impede access to the storage unit.
Sport D | Expérience généraleAwesome team!
Diane S | Expérience généraleWell informed and very helpful. I had just gotten out of the hospital and able to store items at facility so a shipper could get them and bring them to Oregon while I flew to my home in Oregon. Awesome couple.
James L | Expérience généraleThank you New Smyrna team! You made my life and my move a pleasant experience. Customer service is a forgotten art but not here in this office. Thank you again, you're all great!
Diane S | Premières impressionsEvery time I arrived at my unit there were Uhaul trucks in front of my unit ... very inconvenient....
Richard G | Expérience généraleThe staff here at this particular U-Haul go above and beyond to accommodate your needs. Everyone I encountered was Extremely helpful and even offered additional tips about the area. Five star!
Lynn p | Expérience généraleGood access, room to turn around vehicles, clean unit.
seth g | Premières impressionsThanks for providing a clean safe storage unit
JASON W | Premières impressionsGreat service. Convenient. Reasonably priced. Clean and well maintained.
Anna M | Expérience généraleThe owners and crew are aces in your deck. Very nice people. Great.... to say the least !!
Judd u | Premières impressionsVery smart and go out of their way for the customer. They are very knowledgeable about their product that they are representing The couple representing this U-Haul location are a very good choice.
Jane M | Expérience généraleLllllllllll
Dean R | Premières impressionsThe office staff could maybe benefit from a course/lessons in treating customers a little nicer, professionalism. Moving is a stressful time and the last thing you want is to be treated rudely.
SHERRI B | Expérience généraleIt was a great experience
Brian S | Expérience généraleI had gotten a call from a very rude and ignorant employee the day of the move, we will not be using this uhaul again when we move. Thanks
Staci L | Expérience généraleThe staff are very welcoming and accommodating. I will definitely use them again for my future storage needs.
Lynn G | Expérience généraleAll the guys were very helpful and polite. They made things a lot easier for us, especially after a long trip and a hard move. Thank you for all your help guys!
David P | Premières impressionsWe used a climate controlled unit. Very clean unit and building. The staff was very kind and helpful as well.
Krystle B | Expérience généraleSuper nice u haul
sharon g | Expérience généraleStaff was very helpful and the facility was great!
Emilie B | Expérience généraleConfusion upon reserving the truck in the begining as to where I would pick up the truck and how many days I was getting. Drop off took awhile. Alberto Castro at the place of drop off was excellent
Richard K | Premières impressionsVery professional
Stephen S | Expérience généraleOwners are rude an uncooperative.
walsh k | Expérience généraleFirst time I tried getting a unit they were booked up. Second time I got right in the last unit. Only a mile from my house which made it very convenient. Everyone friendly and I certainly would use
ROBERT N | Expérience généraleVery friendly and helpful staff!
Tami H | Expérience généraleThe new lady was professional and polite, but Bob was very grumpy and rude Tony friend/I. I confronted him on it. If I had not needed 2 units this day I would have gone elsewhere!!!
SHERRI B | Premières impressionsAll went well - customer service reps were good
Charlene B | Expérience généraleMet the need for short term storage for waiting on home construction. Location was ideal.
Stephen C | Expérience généralegod workers
Raymond C | Premières impressionsI would recommend this place to anyone!
Paige E | Expérience généraleI was very satisfied with your service.
Marilyn B | Expérience généraleeverything went smooth
Linda E | Premières impressionsExcellent service and staff, very impressive.
Martin K | Expérience généraleGregory was awsome very helpful ..
Bob V | Expérience généraleThe staff was always extra friendly and helpful. All were but Patricia Allen especially. And I have recommendedit to my brother recently, but he had already opened and moved into a different facility
adam s | Expérience généraleExcellent service, very clean, staff the best.
Martin K | Premières impressionsFor the many years with your business it was a pleasure
CHARLES A | Expérience généraleVery friendly
cleo l | Expérience généraleGreat team!
Teresa C | Expérience généraleMax was great
Jennifer T | Premières impressionsEveryone there is always very helpful. Place is easy to use
Rick C | Expérience généraleAwesome
CINDY R | Expérience généraleRebecca, your manager at this location is completely on point in all management categories, I was an upper level manager for over 50yrs, until retirement 8yrs ago.She will represent you well to all
THOMAS L | Expérience généraleWonderful staff very helpful .
richard n | Premières impressionsBest place in New Smyrna
Lina S | Expérience généraleThe staff at this location couldn't be more helpful. They helped me so much getting my move organized when moving out of state. Very nice and helpful staff who do their job well.
Nancy M | Expérience généraleHelpful staff with clean storage
Rick C | Premières impressionsThanks you all did a great job
Paul L | Expérience généraleThe price of the storage unit kept going up and up and up and up. The storage unit I had 3303 water came in from under the door and ruin some of my stuff. But the staff was very nice
ROBERT W | Expérience généraleThey are very nice and helpful.place is very clean.
Anthony H | RéservationVery friendly and helpful staff!
Judy S | RéservationA little unorganized. A few units were getting new walls so we had to change around to find one that was able to be moved into. Max was great though. He's a real laid back, easy to deal with guy.
ROB S | RéservationAucun
Sylvia M | Expérience généraleExcellent customer service!!
Juan G | RéservationWill I receive a refund for the days/week +/- I didn't use? I removed my stuff before the month was up.
tammy h | Expérience généraleTrès bien
John O | Expérience généraleThank you for your efforts and help
Paul L | RéservationHeather and Scott as well as all the staff were very accommodating for our big move from New York to Florida thank you so much.
scott b | Expérience généraleExcellent experience!
John R | Expérience généraleAll staff members I worked with were friendly and helpful. Merci.
MARIJO A | Expérience généralealways a pleasure. appreciated the after hours pass.
phyllis e | Expérience généraleEasy rental and easy move out, great staff. Merci
Harran E | Expérience généraleGreat Experience. Max was very helpful
Dario A | Expérience généraleHeather's customer service was outstanding and very helpful.
MARK M | Expérience généraleBest storage facility in New Smyrna by far and the best prices. Trust me I checked.
Aaron P | Expérience généraleThe staff was welcoming and helpful. The facility was spotless.
KENNETH C | Expérience généraleVery pleased. Would use this facility again.
Don P | Expérience généraleEverybody was very nice helpful and friendly. I would have stayed there it was just to far away from my house. Very love the staff.
dorothy m | Expérience généraleThe service and reputation of The New Smyrna Beach facility is so good, I was unable to get a bigger unit. Keep up the good work.
Sonja J | Expérience généraleUhaul trucks blocked access because they were parked In the middle of the roadway. This created alot of extra work loading and unloading. I use uhaul locations nationwide this was the worst.
Louis m | Expérience généraleVery convenient
JON F | Expérience généraleThe storage facility was everything we needed for our short term storage. We would use it again should the need arise.
James S | Expérience généraleA+ rating.
James V | Expérience généraleMy experience was very satisfactory.
KATHRINE R | Expérience généraleGreat experience!
DIANE A | Expérience généraleThe staff made it a very pleasant experience and I would definitely use them again.
GREGORY B | Expérience générale