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Adam S.Customer Reviews for U-Haul Moving & Storage of Newmarket
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Hire more people. Phone check-in service not available because equipment was not ready. Had to check in and wait for service. Only one person running the entire operation on a busy long weekend end of the month moving day. Understaffed. However the gentleman on duty did an outstanding job!
Wayne F.Staff are always so polite, friendly and helpful
Margaret F. | Expérience généralestaff on pickup and return were great. thanks.
Nicholas B.Both the employees I dealt with were amazing! It was an incredibly busy weekend (Canada Day) and they were both working as quickly and efficiently as possible to help customers and get them on their way.
Kiersten E.The Newmarket location was the 4th location I had to go to in a period of 2 hours. I wasn't impressed that the location I had reserved the bike trailer at didn't have it when I arrived. That was Essa Road in Barrie. They sent me to another location (Anne Street) in Barrie that was closed with no phone # to call. I found another one on Dunlop who sent me to Newmarket. Then I find out that a bike trailer was available in our town of Midland the whole time I was running around. My trip was to Toronto to pick up the motorcycle and bring it back to Midland. So it would have been a lot more convenient for us to only have to return the bike trailer to Midland and not all the way back to Newmarket which they insisted on because it was a "specialty item" on available at certain locations. The whole experience was one big fiasco. We are not impressed with your whole booking system. The Essa Road location is horrible. I asked them 4 times why my trailer wasn't here and never got an answer. They just kept staring at their computer screens. So I still don't know why the trailer wasn't ready. The Essa location called me while I was already on my way to Newmarket almost 2 hours after my regular pick up time. I appreciate that they were trying to help but why did this happen in the first place? Again, not impressed. The Dunlop location in Barrie as well as the Newmarket location were both helpful trying to fix this mistake. I wouldn't recommend the Essa location. They seem very unorganized.
Mike-Valerie I.the people here are great
Gail S.All good to me! Fast and efficient Thanks
Dale E.There is no parking for your own car when you pick up a truck. The staff at the counter isn't the nicest but overall ok experience I guess.
Viktor S.Client service was amazing. Great experience.
Laura B.It's always a pleasure dealing with the U-Haul Staff in Newmarket, which keeps me coming back.
Highmore G.Everything is fine the way it is...vehicles are available on the spot, reps are friendly and accommodating and the entire rental process is simple, quick and easy. .
Marilyn L.Service was fast and friendly
Margaret F.Very friendly
Justin R.Your service, and staff, in the operation there is run exceptionally well. I felt very comfortable and welcomed as I only needed a trailer for a few hours. I really can't find anything at fault. Hats off to all of the staff , their personalities and manner in which they treat their customers. Cheers.
Mark G.Nothing I can think of. Check in was smooth and easy, the truck was ready and waiting for me and returning the vehicle was a breeze. Merci.
Ron H.We have continued to rent your trucks for several years and each time it is a great experience. Staff is friendly and trucks are reliable. Never had a problem yet! Thx again for making our move as easy as possible for us
LORRAINE C.Excellent service
Dan C.Pick up spot was fine but not my first choice. It was further away than I wanted. I booked early and my first choice was Aurora and at the last minute that got changed which was a surprise.
Anne S.Marcel and Cody are great. Professional and friendly guys always very helpful and quick in service. Thank you, Newmarket team.
ISKANDAR S.Amazing service ! Great people !
MARCEL B.Come and rent this place. Nice, quick, and friendly
Cho Cheng L.Can't think of an improvement honestly! The staff are attentive, quick to serve, and straight up on delivery and availabilities. The equipment always top notch with U-Haul. The U-Haul destination is always my go to location! Je la recommande fortement.
John D.Quick. Easy. Convenient.
Chris T.All, was good till I left to find out that I paid for the month and have about 2 weeks left and there is no return! ... This is typical of cheap buisness practices.. (usually, seen from the Toronto storage units) Leaves a very bad taste in the mouth...
Bob G. | Expérience généraleCustomer service is awful. The manager is highly rude and unpleasant. In my many years of utilizing Uhaul services, this location is By far the worst experience.
Chanel P.Very disappointed I could not dropp off at a different location. Had to drive over 1h 30 mins to just drop off at midnight. I would recommend changing that, because it was not worth the price to rent for that type of service.
Jeffery L.Staff at this location are always friendly and helpful.
CHRISTOPHERDB P.The location was understaffed. Had to wait quite awhile
Mark T.Do not use U-Haul. They do not give you enough free mileage
Marilyn L.Staff friendly and I was in and out
Deanne H.I just have a complaint against the lady who is in Brampton Uhaul headquarter. She said she is the top manager there and she was not helpful at all for Uhaul mistake in my reservation.
Reza E.Nothing I seen excellent experience
Douglas C.Couldnt reach pickup location on the phone day before pickup as I wanted to upgrade my order , I called them over 15 times then contacted customer service line twice which I explained my wishes to two different reps and they even tried to reach that location with no success and emailed said location asking to call me . Once I arrived staff was very rude and even ignored a incoming phone call as said in front of us “ this is supposed to be turned off “ referring to the phone . Then I was restricted from hooking up the trailer myself which was done incorrectly by staff and according to the Ontario highway traffic act and voids our insurance as we are a commercial company and our drivers are required to fasten all implements securely to source of power . If anything negative was to happen during the rental period we could be ticketed , fined , points against our cvor ( commercial vehicle operators registration ) , insurance claim or personal harm . Your company which is based in the USA needs to review any Canadian locations and guidelines employees follow based off USA requirements and educate and follow Canadian highway traffic act laws and regulations. I have a few other questionable observations I have made with paper work provided in the office after reviewing the documents
Dirt N.Always treated very well. This location is an excellently run business
CHRIS S.Very fast and efficient service.
Ryan F.N/A. Service and equipment exceeded all standards. Although the enclosed trailer could've used a few more tiedown locations
Jonah B.I ended up at the New Market site.They were excellent
William J.The only comment I might make is that there is limited space for those wishing to return their units or for those arriving to rent at this location. Very often it gets quite congested with nowhere to park. Other that that the staff was great to deal with.
William F.The drop off after hours worked really well, however I was expecting an attendant to receive the trailer when I booked a 10 pm drop off. I was able to find a sign directing me to the u-haul site to proceed. Just think a quick heads up to this process when picking up the trailer would have helped. Thanks for the rental. All worked out well.
Tim W.Nothing to improve, I had an excellent experience! Folks working the morning I picked up my trailer were incredible to deal with and extremely helpful.
Flynn S.Marcel was a terrific staff member. Incredibly polite, engaging, and helpful.
Glen S.Worst experience ever. They changed my drop off at destination rental agreement at the last minute forcing me make emergency plan changes as I had to now return to point of pickup. Then they tried to charge for extra fuel against the agreement then they charged for another day even though I returned same day 11 hours early with proof. Is this a criminal organization or just incompetent?
chris S.Cupcakes? ;)
JACQUES B.The Gentleman at this location above and beyond in helping me with everything he has excellent customer service skills and is highly knowledgeable with products and services. Thank you very much.
Mike G.Excellent
Xiaojian L.It is difficult to call the location no answer often.
Carl R.Truck ride was more rough than expected.
WALTER C.Great service
Gerry M.The mobile app wouldn't check me in so I went inside and the staff were amazing in checking me in quickly. Thanks so much!
Kevin C.Nothing. Service was absolutely excellent.
Keith W.Grate staff and the truck was perfect not bad on gas for their largest truck.
Keith M.Great Customer Service & Support. Quickly got me all hooked up and on my way!
Robert C.Representative was friendly. Rental rate was higher than quoted. I expected the truck and trailer to be ready at specified pickup time but it wasn't. Had to wait while it was gathered and hooked up. Truck was not clean and smelled heavily of cigarette smoke.
Shannon H.The service representatives are very knowledgeable and friendly. Je la recommande fortement.
cheung C.Customer service rep was great.
Cam G.Great team who make the experience stress free.
JEFFREY P.Great customer service!
Aree B.Very friendly service on both pick up and drop off.
John M.We are very appreciative of your service. Thank you for staff professionalism and assistance. God bless you and your staff
Gord E. | Expérience généraleNeed to install lighting as standard feature
Mark V. | Premières impressionsWas very reasonable for services provided. Never an issue coming or going and staff was always helpful. T
Trice H. | Expérience généraleStaff was extremely courteous and helpful, definitely was a good experience dealing with them.
Phyllis S. | Premières impressionsAll good!
Catherine D. | Expérience généraleAwesome staff , they are super helpful. love that it is right off the highway ! I just wish it was 24hrs , the gates stay open anyways?!
Katelynn C. | Expérience généraleSmooth transaction again. No problems! Thank you!
Nathan C. | Premières impressionsExceptional service. Clean facility. Spotless washrooms. Keep up the outstanding work.
Dana D. | Expérience généraleI dealt with Suzanne both times I went to the office, she's Amazing!...no wonder she's the Manager! The service is prompt, friendly, imformative & professional. Uhaul by far has the best prices, no 1st time fees and a 30 day term. I would definately recommend them!
christina c. | Premières impressionsThe truck pickup was very difficult as the website was giving us difficulties delaying the move. Our month free storage unit was put for the wrong date (24th) when we were moving in the 27th so there was only a small locker set aside rather than the one prearranged which could accommodate everything. We could only put half of the storage items inside and we had to bring back the rest to my dads. The miles were comped but made a stressful situation even worse
Jeff H. | Premières impressionsGreat place!! Love the team at the location. I book trucks often and will go out of my way to stop in to make the reservation in person. Suzanne keep everything so very organized, and Marcel and Cody are amazing as well! Nothing bad to say about this location!
Jeanine C. | Premières impressionsWow never new there was so much security systems in the units. Great experience
Rick brown p. | Premières impressionsVery helpful
Peter B. | Premières impressionsThanks for excellent service.
Krista W. | Expérience généraleAs I emptied my unit, it was apparent that water had gotten in. Any boxes I had on the floor were damaged and were starting to grow mould.
Brad P. | Expérience généraleThe unit I rented was supposed to be a 5'x5'x5' and is actually 4,5x4,5x3,5 don't appreciate paying for something that wasn't true.
Pamela J. | Premières impressionsStaff were great.
Stephen H. | Expérience généraleGreat staff in newmarket fantastic people
Steven T. | Expérience généraleI emailed several times with no response. I rented the unit for two years and when we moved out some of belongings were water damages from a roof leak. Also they changed the doors at some point and whoever was the installer broke our glass vase by the door. The vase was only 60 dollars so I won't cry about that but it would of been honest if someone just let us know. Lastly they kept raising the price every few months. I wasn't going to write a review but they kept sending me notification to please write a review.
Josip J. | Expérience généraleYou implemented a price increase a month into my lease, which your company told me if I prepaid you would hold the rate I agreed to in the first place. Some would consider this a slimey business practice and forcing a customer to prepay. I would have if I had the money. So your business practice hurts the less fortunate that those that have an abundance of funds available to them. So no I won't recommend your services to others.
Will H. | Expérience généraleSuzanne is so helpful!!
Sho Clean H. | Premières impressionsHappy with the transaction
Donald B. | Premières impressionsGreat service but was charged for a gas penalty. I returned it with the same level, but the sheet that had the gas amount written down was wrong. The milage was incorrect as well, but they fixed that issue. I was sent pictures so hopefully we can fix the gas issue. Overall good service though.
Scott M. | Premières impressionsExcellent experience on all levels.
Harold H. | Expérience généraleGreta people running the show
ROBERT G. | Expérience généraleI m very happy to have Uhaul company is that the best
Ali M. | Expérience généraleOn the day we were moving out our lock was frozen. It was a bitterly cold day. One of the staff (I wish I knew his name but he had sandy blonde hair and a beard) came out and helped us unlock the unit. I was so appreciative!
Jackie P. | Expérience généraleVery happy with the service and cleanliness of the facility. If I ever need storage again this is the place I would use again.
Lap Ying K. | Expérience généraleVery friendly and helpful staff!! Well organized and clean location.
Wendy H. | Expérience généraleI like it for sure next move white U-HAUL I will let my friend too
Ali M. | Premières impressionsMost staff isn’t friendly
Bilqis M. | Expérience généraleFriendly, helpful staff. Building was always tidy. 5 years of storage, no complaints
MURRAY S. | Expérience généraleI was pleased with the staff and the facility
Larry S. | Expérience généraleThanks Suzanne and Cody for all your help over the years!!
CORNELL I. | Expérience généraleWe had a very clean storage the workers very friendly and very helpful we had no problems and thank you very much I will recommend to friends or family
Eugenia C. | Expérience généraleI have been to the store many times in the past month and all staff have been excellent.
Stephen H. | Premières impressionsVery clean and well maintained premises. Friendly and helpful staff. Well equipped with moving and storage materials.
Ray G. | Expérience généraleAll was good including service and facility. Would go back again when needed. Thank you to all who made this a good experience.
HELEN V. | Expérience généraleVery friendly staff Cody was great always there to help with anything
George P. | Expérience généraleIt's unfortunate that the lack of service has been normalized by your company. This was not a pleasent experience in the least.
Souhail S. | Expérience généraleAll went well except the returning of the truck! It was a long day & late night. I did not expect to have to go thru a mission debriefing to drop off the Truck! Watching the video does not explain exactly how, where & when the pictures should be taken! I ended up checking out 3 times before I got it right & that took almost 30 minutes! Even then I didn't check the right box to pay a outstanding $8 - but after 3 tries thankfully the app just pushed it thru & I could drop off the keys! Not so bad once you know how it works but would have been nice to have a heads up as to what to expect! All this to save a $20 that was never there in all of my previous rental!
stephen r. | Expérience généraleKeep up the Great work! Stay Sall
Evelyn M. | Expérience généraleI wasn't sure you were aware of my departure from the unit until I received this survey.
Kevin S. | Expérience généraleGreat team in Newmarket! I am moving out of the province so I don't need the storage unit anymore. Thanks for your help these past five years.
NELSON S. | Expérience généraleFantastic service.
Gord E. | Expérience généraleYour staff are fantastic - especially Cody. Don't let them go! You have gems. Corporate, on the other hand, leaves a lot to be desired - they don't know or seem to care about the Canadian market.
Marcia B. | Expérience généraleFriendly and cordial but the smell in the office was overwhelmingly awful.
Christine L. | Expérience généraleThe customer service at the actual place was awesome.
Tanya L. | Expérience généraleThe staff members are always pleasant and helpful. Ready to help you with whatever you need. Always offering options if you don't get what suits you.
Robert K. | Premières impressionsAll great and thank you
andy w. | Expérience généraleI would have expected the unit to have a light in it. That was the only thing that I didn't like.
Fiona W. | Expérience généraleThe Staff are great! Thank you so much for their help!
BIN W. | Expérience généraleExcellent service and facility, just expensive. Your staff was always helpful at my location and the "whole" facility was very clean. It would have been nice to have some access to garbage containers given the costs. The only thing that was a pain in the butt was the number of U-Haul trucks and trailers parked everywhere making it awkward getting a truck and/or trailer in to bring stuff in and out of my storage locker. Not enough room was allowed at the ends of buildings to actually make a safe turn to come out. My recommendation would be to have all of these trailers parked in a designated location not randomly plopped everywhere.
NANCY L. | Expérience généraleMy only concern was that the size of unit I needed was unavailable and so I had to rent a much more expensive unit instead.
April M. | Premières impressionsSusanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .
DAVID M F. | Expérience généraleWas able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergency
Carlo M. | Expérience généraleOui
Mark M. | Expérience généraleStaff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.
Susan H. | Expérience générale