Évaluations des clients U-Haul Moving & Storage of Newmarket

Don't park the trucks so close together, needed a spotter to get out of the parking spot. Was blocked in.

Not enough front parking, not enough room to drive by parked cars

Your policy of giving away a reserved truck when the client is running late is brutal. At least call the person to verify that they are on their way. My reservation was changed from a 9:00 am pickup to 8:00 am. I didn't notice the change on the confirmation e-mail. As a result, I arrived at 9:30 to find out that my reservation had been given away and instead of a 20 ft truck, I had to take a 10 foot truck. This resulted in my having to make three trips rather than one, higher mileage charge and not being able to move as much material as I needed to. The staff were terse and unapologetic. An unpleasant experience from start to finish.

Very friendly staff and definitely will use this location again, thanks

Great Location & great people Truck, getting up there in wear & tear

could Uhaul add a tongue jack to the Large Trailers. This would be helpful for the Uhaul attendant and the costumer. Less back injury. Thanks

The trailer was not drivable when empty - I had to buy bags on salt to weigh down the front in order to tow it home.

I m very happy to have Uhaul company is that the best

Always my preferred location.

staff were friendly.

Employee was very nice and helpful. He made the experience great from start to finish.

Nope, you guys did a great job!

Everything from the get-go was efficient, professional and seamless. Wonderful experience, Thanks U-Haul Newmarket!!

Your staff at this location are excellent! They really care about their customers and always are polite and friendly even when under pressure. Thank you.

none

Seamless transaction with CoVid19 Professional staff

Reduce hidden costs.

When there's a driver involved, check who the invoicee should be.

This is the best U-Haul service and place which I used. I really recommend. Thank you.

The lady providing service was very helpful. She tried best to overcome the trouble by the heavy snow last night. Appreciate her help!

Cannot think of anything. Quick pickup even after requesting an earlier start time for my rental. Trailer was ready, fast pick-up and did the on-line paperwork. Quick return as well. Great experience with no problems with the trailer.

I always enjoy my experiences when doing business with Uhaul.

On the day we were moving out our lock was frozen. It was a bitterly cold day. One of the staff (I wish I knew his name but he had sandy blonde hair and a beard) came out and helped us unlock the unit. I was so appreciative!

I am not comfortable with uploading my driver's license .

The front staff were great ! Knowledgeable and friendly , and an absolute pleasure to deal with

Probable provide a sat nav in the vehicle.

Effortless. As it should be

At first contract send to customer instruction video for dropp off vehicle .

the door needs oiling or some grease to make it slide up and down easier.

Very happy with the service and cleanliness of the facility. If I ever need storage again this is the place I would use again.

Drop off was a bit confusing followed signs directing where to drive to drop van off. Went to stop sign that said to wait for someone to check me out. Waited but no one came . So walked into store area staff were in there. So not sure why sign said to wait for no one.

Thank you to your friendly and helpful employee. Your location is . convenient and accessible. Bonus that it is just off the 404.First time driving a Van and it was a breeze. Will definitely recommend and use U-Haul again.

You could maybe get my deposit on your copy of reciept correct. I paid a $125 deposit and I have the reciept in front of me so why are you guys trying to steal cash that doesn't belong to you???

Very friendly and helpful staff!! Well organized and clean location.

I like it for sure next move white U-HAUL I will let my friend too

service was awsome thanks guys dave

225 Harry Walker Pkwy S Newmarket, ON L3Y8T3 Uhaul was clean and very professional. Excellent customer service. Bradford location on Hi way 11 at Comfort Motel. Service was poor building filthy and rep was rude. Showed no compassion for the error made and our inconvenience.

Very friendly and helpful staff. Should the need arise, would not hesitate to use your service again.

No issues at all. Clean truck, ready for me when I got there.

A lot of confusion over how to handle reservation when preferred trailer size was unavailable and I needed to have a few extra days added. Took at least 30 minutes to sort out billing problems.

None at this point

I was charged twice from this location. Why is that? It was also a very big hassle trying to find this trailer in the first place by reps from uhaul on the phone.

The experience went smoothly and efficiently. They were even able to call us instantly for an earlier pick up, like we had requested through their website message. We truly recommend!! Thank you.

I ordered the truck a week ahead of my move and i got a call the day before that it wasn't available in my location that i wanted nor the time. Therefore i lost $35 in gas money and i had to pay my guys for an extra 3 hours because i had to drive from newmarket to midland

Both pickup and dropoff were quick and easy. Perfect!

Great people, I've been dealing with the same lady for 15 years. She is always very pleasant to deal with and very fast, gets you out of there quickly

I do not know what anyone could do but the cab was extremely tight for me and the seat belt was too short to be effective.

Good moving helpers, all ok Thank you

New online system is excellent

Had a good experience, thank you.

I always enjoy dealing with the staff at Newmarket site; very professional service I receive ... everything went well with their help ... thank you! Grant

Great and friendly stuff.

Absolute best customer service in the business!! Truly one of the best uhaul s I have ever dealt with! Susanne and her staff always go above and beyond!

Your staff at this location are a pleasure to deal with. They go out of their way to help and should be acknowledged for being a credit to your organization. Thank you.

All good Thank you

Great customer service, friendly and thorough

Most staff isn’t friendly

More customer parking would be very helpful. Staff were professional, knowledgeable, friendly and helpful.

Listen to them if they report problems

The truck was a bit old but in sufficient good shape for local and regional moves. Getting the the truck was easy going. The staff was helpful, pleasant and efficient.

Friendly, helpful staff. Building was always tidy. 5 years of storage, no complaints

I was pleased with the staff and the facility

Thanks Suzanne and Cody for all your help over the years!!

We had a very clean storage the workers very friendly and very helpful we had no problems and thank you very much I will recommend to friends or family

I have been to the store many times in the past month and all staff have been excellent.

Very clean and well maintained premises. Friendly and helpful staff. Well equipped with moving and storage materials.

All was good including service and facility. Would go back again when needed. Thank you to all who made this a good experience.

Very friendly staff Cody was great always there to help with anything

It's unfortunate that the lack of service has been normalized by your company. This was not a pleasent experience in the least.

All went well except the returning of the truck! It was a long day & late night. I did not expect to have to go thru a mission debriefing to drop off the Truck! Watching the video does not explain exactly how, where & when the pictures should be taken! I ended up checking out 3 times before I got it right & that took almost 30 minutes! Even then I didn’t check the right box to pay a outstanding $8 - but after 3 tries thankfully the app just pushed it thru & I could drop off the keys! Not so bad once you know how it works but would have been nice to have a heads up as to what to expect! All this to save a $20 that was never there in all of my previous rental!

Keep up the Great work! Stay Sall

I wasn't sure you were aware of my departure from the unit until I received this survey.

Great team in Newmarket! I am moving out of the province so I don't need the storage unit anymore. Thanks for your help these past five years.

Fantastic service.

Your staff are fantastic - especially Cody. Don’t let them go! You have gems. Corporate, on the other hand, leaves a lot to be desired - they don’t know or seem to care about the Canadian market.

Friendly and cordial but the smell in the office was overwhelmingly awful.

The customer service at the actual place was awesome.

The staff members are always pleasant and helpful. Ready to help you with whatever you need. Always offering options if you don’t get what suits you.

All great and thank you

I would have expected the unit to have a light in it. That was the only thing that I didn't like.

The Staff are great! Thank you so much for their help!

Excellent service and facility, just expensive. Your staff was always helpful at my location and the "whole" facility was very clean. It would have been nice to have some access to garbage containers given the costs. The only thing that was a pain in the butt was the number of U-Haul trucks and trailers parked everywhere making it awkward getting a truck and/or trailer in to bring stuff in and out of my storage locker. Not enough room was allowed at the ends of buildings to actually make a safe turn to come out. My recommendation would be to have all of these trailers parked in a designated location not randomly plopped everywhere.

My only concern was that the size of unit I needed was unavailable and so I had to rent a much more expensive unit instead.

Susanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .

Was able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergency

Yes

Staff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.

Too many trucks around the perimeter lanes, which caused issues for the larger moving trucks on the four dates we loaded/un at the unit. Three should be more thought given to this.

A wonderful experience. Thanks.

Thanks for everything!

A good experience.

Staff made a stressful day a little easier with their quick friendly service and the we're very accommodating.

I was happy with the service I received.

Great place

No complaint at all. I really enjoyed the 24 hour access and friendly staff.

The staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locations

Staff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.

Is good

Staff was friendly and very helpful. Easy to unloading to 2nd floor storage using elevator.

Excellent service.

Amazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!

Very helpful and friendly people! It was our first time there and we appreciated the advise and help!!

The staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.

I was satisfied with the services provided.

Space is clean and it appears well looked after.

Best location is Newmarket!.

I has a storage unit at the Newmarket location for 1.5 year's. The staff was always friendly and helpful on anything I needed or asked. Thank you to all the staff

good

Good service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40.00 lock I bought useless.

no issues, all good

.

Staff were extremely accommodating. Won’t hesitate to return for storage solutions and/or vehicle rentals

Storage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.

great service

Uhaul is the best !!!

Thank you...

Very accomadating, friendly. Pleased with service.

My storage fees increased by 50% in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.

Good service!

Im suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.

My only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.

Good experience

i had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.

Good staff.

Always courteous and very pleasant great to deal with. Thanks guys your awesome

Thank you for all your help

The staff is great !

Very nice place to rent from.

Will use it again