Customer Reviews for U-Haul Moving & Storage of Newmarket

Évaluation :

5

It is difficult to call the location no answer often.

Évaluation :

5

Truck ride was more rough than expected.

Évaluation :

5

Great service

Évaluation :

5

The mobile app wouldn't check me in so I went inside and the staff were amazing in checking me in quickly. Thanks so much!

Évaluation :

5

Nothing. Service was absolutely excellent.

Évaluation :

5

Grate staff and the truck was perfect not bad on gas for their largest truck.

Évaluation :

4

Great Customer Service & Support. Quickly got me all hooked up and on my way!

Évaluation :

3

Representative was friendly. Rental rate was higher than quoted. I expected the truck and trailer to be ready at specified pickup time but it wasn't. Had to wait while it was gathered and hooked up. Truck was not clean and smelled heavily of cigarette smoke.

Évaluation :

5

The service representatives are very knowledgeable and friendly. Je la recommande fortement.

Évaluation :

4

Customer service rep was great.

Évaluation :

5

Great team who make the experience stress free.

Évaluation :

5

Great customer service!

Évaluation :

5

Very friendly service on both pick up and drop off.

Évaluation :

5

Marcel was very helpful. I left my personal keys in the truck and he called me immediately to advise me. It was in a closed bin on the console, good find Marcel!! Great experience, easy to rent, clean truck. Second time I've rented thru U Haul, highly recommend.

Évaluation :

5

Just keep it up the service is good the staff very friendly and polite good job

Évaluation :

5

Made a reservation at another location only to find out they had no vehicle for me....they never bothered to notify me in advance! Had to drive to this location to get a vehicle

Évaluation :

5

Easy pick up and dropoff. Staff was super friendly and helpful. I believe the man who helped me was named Marcello. He deserves recognition for his work.

Évaluation :

5

Keep doing what your doing ..... very helpful and professional Thank you..

Évaluation :

4

Suzette and Cody were extremely friendly and helpful. Five stars for sure.

Évaluation :

5

From my experience today the staff was great very helpful and we'll rent from this location again!!!!

Évaluation :

5

Personnel amical

Évaluation :

5

Good people to deal at this location.👍

Évaluation :

5

personnel professionnel

Évaluation :

5

Fantastic service, clean vehicle and quick getting in and out of there. I'll be a regular customer with my home staging business.

Évaluation :

5

The online tool helped out alot

Évaluation :

5

I rented a trailer from this location and was happy with the service. The staff were helpful and courteous and the check-out and return processes were efficient. I would rent there again.

Évaluation :

5

Efficient and friendly and courteous staff. I did two rentals this past week and everything went well with no issues.

Évaluation :

5

Charge to much per mile. Lots of sur charges so worked out expensive. Other then that the service was awesome.

Évaluation :

3

Back of the van with dirty feel like it skipped cleaning from previous renter

Évaluation :

5

Very friendly staff and great service always.

Évaluation :

5

Staff was friendly,and 1 efficient

Évaluation :

4

Being short it was difficult to unlock the lock to access the key. I picked up the vehicle after hours and didn't realize I needed to provide verification of who I was at 6am. The pad lock for the back door was seized

Évaluation :

1

My reservation wasnt honored, i didn't get the truck i reserved

Évaluation :

5

Dealing with Uhal was fabulous, organized, professional and friendly service. The equipment was clean and helped us a great deal.

Évaluation :

4

Overall very pleased with the service!

Évaluation :

5

All good. Thank you

Évaluation :

2

your quote was in 0,09 km no one told me that I was going to be charged by the mile or that the odomerter was in miles . On the MI out does not show that it was in miles . they did not inform me that I was going to charged by the mile. they did not even tell me what the rate per mile was. I was not very pleased with my rental Ross 9058951575

Évaluation :

4

Gentleman who helped with check-in and hook-up of trailer was very friendly and helpful.

Évaluation :

5

Quick and great customer service 👍

Évaluation :

5

Outstanding service, and explained the process very well as it was my first time

Évaluation :

5

Staff great. Truck great. all good.

Évaluation :

5

everything was good.

Évaluation :

3

The stuff should be more nicer and kind.

Évaluation :

5

Moe staff to move the process faster, especially early mornings.

Évaluation :

5

Great friendly staff with genuine old fashioned service. Something that musing these days. Keep up the great work!

Évaluation :

5

Very friendly and helpful with the check in. We'll priced . And has packing tape and boxes and mattress covers all very helpful. The uhaul itself has great pick up. Over all a great experi2nce

Évaluation :

5

Nothing much really...Everything is super organized. No waste of time to pick up and return. Location is easy to find. A little more parking space could help. Customer service rep very nice and accommodating...she has good knowledge of products and services. Overall, I would recommend this place to anyone willing to move. This is the best deal you would get. Best rate ever too... Thank you guys. More grease to your elbow.

Évaluation :

5

Is best Thanks guys 🙏🙏🙏

Évaluation :

5

Bradford location ahould not offer times for pick up if they aren't there!!! I choose no contact.. then told to go inside and no one there. Thanks uhaul for making it right and getting me a truck in newmarket. I had to spend more for the travel (which i shouldnt have had to) but the service was fantastic.

Évaluation :

5

Staff at the Newmarket location are amazing. Always friendly and professional.

Évaluation :

5

Staff were amazing - helpful and friendly. They actually seemed to care about customer service, which is increasingly rare these days.

Évaluation :

5

Sorry, nothing I can think of.

Évaluation :

5

We are very appreciative of your service. Thank you for staff professionalism and assistance. God bless you and your staff

Évaluation :

4

Need to install lighting as standard feature

Évaluation :

5

Was very reasonable for services provided. Never an issue coming or going and staff was always helpful. T

Évaluation :

5

Staff was extremely courteous and helpful, definitely was a good experience dealing with them.

Évaluation :

4

All good!

Évaluation :

3

Awesome staff , they are super helpful. love that it is right off the highway ! I just wish it was 24hrs , the gates stay open anyways?!

Évaluation :

5

Smooth transaction again. No problems! Thank you!

Évaluation :

5

Exceptional service. Clean facility. Spotless washrooms. Keep up the outstanding work.

Évaluation :

5

I dealt with Suzanne both times I went to the office, she's Amazing!...no wonder she's the Manager! The service is prompt, friendly, imformative & professional. Uhaul by far has the best prices, no 1st time fees and a 30 day term. I would definately recommend them!

Évaluation :

2

The truck pickup was very difficult as the website was giving us difficulties delaying the move. Our month free storage unit was put for the wrong date (24th) when we were moving in the 27th so there was only a small locker set aside rather than the one prearranged which could accommodate everything. We could only put half of the storage items inside and we had to bring back the rest to my dads. The miles were comped but made a stressful situation even worse

Évaluation :

5

Great place!! Love the team at the location. I book trucks often and will go out of my way to stop in to make the reservation in person. Suzanne keep everything so very organized, and Marcel and Cody are amazing as well! Nothing bad to say about this location!

Évaluation :

5

Wow never new there was so much security systems in the units. Great experience

Évaluation :

5

Very helpful

Évaluation :

5

Thanks for excellent service.

Évaluation :

3

As I emptied my unit, it was apparent that water had gotten in. Any boxes I had on the floor were damaged and were starting to grow mould.

Évaluation :

3

The unit I rented was supposed to be a 5'x5'x5' and is actually 4,5x4,5x3,5 don't appreciate paying for something that wasn't true.

Évaluation :

5

Staff were great.

Évaluation :

4

Great staff in newmarket fantastic people

Évaluation :

2

I emailed several times with no response. I rented the unit for two years and when we moved out some of belongings were water damages from a roof leak. Also they changed the doors at some point and whoever was the installer broke our glass vase by the door. The vase was only 60 dollars so I won't cry about that but it would of been honest if someone just let us know. Lastly they kept raising the price every few months. I wasn't going to write a review but they kept sending me notification to please write a review.

Évaluation :

2

You implemented a price increase a month into my lease, which your company told me if I prepaid you would hold the rate I agreed to in the first place. Some would consider this a slimey business practice and forcing a customer to prepay. I would have if I had the money. So your business practice hurts the less fortunate that those that have an abundance of funds available to them. So no I won't recommend your services to others.

Évaluation :

4

Suzanne is so helpful!!

Évaluation :

4

Happy with the transaction

Évaluation :

5

Great service but was charged for a gas penalty. I returned it with the same level, but the sheet that had the gas amount written down was wrong. The milage was incorrect as well, but they fixed that issue. I was sent pictures so hopefully we can fix the gas issue. Overall good service though.

Évaluation :

5

Excellent experience on all levels.

Évaluation :

5

Greta people running the show

Évaluation :

5

I m very happy to have Uhaul company is that the best

Évaluation :

4

On the day we were moving out our lock was frozen. It was a bitterly cold day. One of the staff (I wish I knew his name but he had sandy blonde hair and a beard) came out and helped us unlock the unit. I was so appreciative!

Évaluation :

5

Very happy with the service and cleanliness of the facility. If I ever need storage again this is the place I would use again.

Évaluation :

5

Very friendly and helpful staff!! Well organized and clean location.

Évaluation :

5

I like it for sure next move white U-HAUL I will let my friend too

Évaluation :

2

Most staff isn’t friendly

Évaluation :

4

Friendly, helpful staff. Building was always tidy. 5 years of storage, no complaints

Évaluation :

4

I was pleased with the staff and the facility

Évaluation :

5

Thanks Suzanne and Cody for all your help over the years!!

Évaluation :

5

We had a very clean storage the workers very friendly and very helpful we had no problems and thank you very much I will recommend to friends or family

Évaluation :

5

I have been to the store many times in the past month and all staff have been excellent.

Évaluation :

5

Very clean and well maintained premises. Friendly and helpful staff. Well equipped with moving and storage materials.

Évaluation :

4

All was good including service and facility. Would go back again when needed. Thank you to all who made this a good experience.

Évaluation :

5

Very friendly staff Cody was great always there to help with anything

Évaluation :

3

It's unfortunate that the lack of service has been normalized by your company. This was not a pleasent experience in the least.

Évaluation :

4

All went well except the returning of the truck! It was a long day & late night. I did not expect to have to go thru a mission debriefing to drop off the Truck! Watching the video does not explain exactly how, where & when the pictures should be taken! I ended up checking out 3 times before I got it right & that took almost 30 minutes! Even then I didn't check the right box to pay a outstanding $8 - but after 3 tries thankfully the app just pushed it thru & I could drop off the keys! Not so bad once you know how it works but would have been nice to have a heads up as to what to expect! All this to save a $20 that was never there in all of my previous rental!

Évaluation :

5

Keep up the Great work! Stay Sall

Évaluation :

5

I wasn't sure you were aware of my departure from the unit until I received this survey.

Évaluation :

5

Great team in Newmarket! I am moving out of the province so I don't need the storage unit anymore. Thanks for your help these past five years.

Évaluation :

5

Fantastic service.

Évaluation :

5

Your staff are fantastic - especially Cody. Don't let them go! You have gems. Corporate, on the other hand, leaves a lot to be desired - they don't know or seem to care about the Canadian market.

Évaluation :

3

Friendly and cordial but the smell in the office was overwhelmingly awful.

Évaluation :

5

The customer service at the actual place was awesome.

Évaluation :

5

The staff members are always pleasant and helpful. Ready to help you with whatever you need. Always offering options if you don't get what suits you.

Évaluation :

5

All great and thank you

Évaluation :

4

I would have expected the unit to have a light in it. That was the only thing that I didn't like.

Évaluation :

5

The Staff are great! Thank you so much for their help!

Évaluation :

5

Excellent service and facility, just expensive. Your staff was always helpful at my location and the "whole" facility was very clean. It would have been nice to have some access to garbage containers given the costs. The only thing that was a pain in the butt was the number of U-Haul trucks and trailers parked everywhere making it awkward getting a truck and/or trailer in to bring stuff in and out of my storage locker. Not enough room was allowed at the ends of buildings to actually make a safe turn to come out. My recommendation would be to have all of these trailers parked in a designated location not randomly plopped everywhere.

Évaluation :

5

My only concern was that the size of unit I needed was unavailable and so I had to rent a much more expensive unit instead.

Évaluation :

5

Susanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .

Évaluation :

5

Was able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergency

Évaluation :

5

Oui

Évaluation :

5

Staff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.

Évaluation :

3

Too many trucks around the perimeter lanes, which caused issues for the larger moving trucks on the four dates we loaded/un at the unit. Three should be more thought given to this.

Évaluation :

5

A wonderful experience. Thanks.

Évaluation :

5

Thanks for everything!

Évaluation :

4

A good experience.

Évaluation :

5

Staff made a stressful day a little easier with their quick friendly service and the we're very accommodating.

Évaluation :

4

I was happy with the service I received.

Évaluation :

5

Great place

Évaluation :

5

No complaint at all. I really enjoyed the 24 hour access and friendly staff.

Évaluation :

4

The staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locations

Évaluation :

4

Staff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.

Évaluation :

5

Is good

Évaluation :

5

Staff was friendly and very helpful. Easy to unloading to 2nd floor storage using elevator.

Évaluation :

4

Excellent service.

Évaluation :

5

Amazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!

Évaluation :

5

Very helpful and friendly people! It was our first time there and we appreciated the advise and help!!

Évaluation :

5

The staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.

Évaluation :

4

I was satisfied with the services provided.

Évaluation :

4

Space is clean and it appears well looked after.

Évaluation :

5

Best location is Newmarket!.

Évaluation :

5

I has a storage unit at the Newmarket location for 1,5 year's. The staff was always friendly and helpful on anything I needed or asked. Thank you to all the staff

Évaluation :

5

bon

Évaluation :

4

Good service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40 lock I bought useless.

Évaluation :

4

no issues, all good

Évaluation :

4

.

Évaluation :

5

Staff were extremely accommodating. Won't hesitate to return for storage solutions and/or vehicle rentals

Évaluation :

4

Storage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.

Évaluation :

5

great service

Évaluation :

5

Uhaul is the best !!!

Évaluation :

5

Thank you...

Évaluation :

5

Very accomadating, friendly. Pleased with service.

Évaluation :

3

My storage fees increased by 50 % in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.

Évaluation :

4

Good service!

Évaluation :

1

Im suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.

Évaluation :

5

My only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.

Évaluation :

4

Good experience

Évaluation :

4

i had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.

Évaluation :

4

Good staff.

Évaluation :

5

Always courteous and very pleasant great to deal with. Thanks guys your awesome

Évaluation :

5

Thank you for all your help

Évaluation :

5

The staff is great !

Évaluation :

5

Very nice place to rent from.