It is difficult to call the location no answer often.
Carl R.Customer Reviews for U-Haul Moving & Storage of Newmarket
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Truck ride was more rough than expected.
WALTER C.Great service
Gerry M.The mobile app wouldn't check me in so I went inside and the staff were amazing in checking me in quickly. Thanks so much!
Kevin C.Nothing. Service was absolutely excellent.
Keith W.Grate staff and the truck was perfect not bad on gas for their largest truck.
Keith M.Great Customer Service & Support. Quickly got me all hooked up and on my way!
Robert C.Representative was friendly. Rental rate was higher than quoted. I expected the truck and trailer to be ready at specified pickup time but it wasn't. Had to wait while it was gathered and hooked up. Truck was not clean and smelled heavily of cigarette smoke.
Shannon H.The service representatives are very knowledgeable and friendly. Je la recommande fortement.
cheung C.Customer service rep was great.
Cam G.Great team who make the experience stress free.
JEFFREY P.Great customer service!
Aree B.Very friendly service on both pick up and drop off.
John M.Marcel was very helpful. I left my personal keys in the truck and he called me immediately to advise me. It was in a closed bin on the console, good find Marcel!! Great experience, easy to rent, clean truck. Second time I've rented thru U Haul, highly recommend.
Garry B.Just keep it up the service is good the staff very friendly and polite good job
ANTONIO P.Made a reservation at another location only to find out they had no vehicle for me....they never bothered to notify me in advance! Had to drive to this location to get a vehicle
James D.Easy pick up and dropoff. Staff was super friendly and helpful. I believe the man who helped me was named Marcello. He deserves recognition for his work.
Frankie L.Keep doing what your doing ..... very helpful and professional Thank you..
GABRIELE G.Suzette and Cody were extremely friendly and helpful. Five stars for sure.
bob A.From my experience today the staff was great very helpful and we'll rent from this location again!!!!
steven T.Personnel amical
JASON R.Good people to deal at this location.👍
Oscar D.personnel professionnel
Arash D.Fantastic service, clean vehicle and quick getting in and out of there. I'll be a regular customer with my home staging business.
Melanie R.The online tool helped out alot
Shawn D.I rented a trailer from this location and was happy with the service. The staff were helpful and courteous and the check-out and return processes were efficient. I would rent there again.
Andrew L.Efficient and friendly and courteous staff. I did two rentals this past week and everything went well with no issues.
Dan H.Charge to much per mile. Lots of sur charges so worked out expensive. Other then that the service was awesome.
William C.Back of the van with dirty feel like it skipped cleaning from previous renter
Luis H.Very friendly staff and great service always.
Shane L.Staff was friendly,and 1 efficient
ROBERT S.Being short it was difficult to unlock the lock to access the key. I picked up the vehicle after hours and didn't realize I needed to provide verification of who I was at 6am. The pad lock for the back door was seized
Taras D.My reservation wasnt honored, i didn't get the truck i reserved
Dzmitry K.Dealing with Uhal was fabulous, organized, professional and friendly service. The equipment was clean and helped us a great deal.
GARRY K.Overall very pleased with the service!
Peter B.All good. Thank you
BOZHIDAR D.your quote was in 0,09 km no one told me that I was going to be charged by the mile or that the odomerter was in miles . On the MI out does not show that it was in miles . they did not inform me that I was going to charged by the mile. they did not even tell me what the rate per mile was. I was not very pleased with my rental Ross 9058951575
Ross B.Gentleman who helped with check-in and hook-up of trailer was very friendly and helpful.
Travis N.Quick and great customer service 👍
George M.Outstanding service, and explained the process very well as it was my first time
Ali F.Staff great. Truck great. all good.
Ian S.everything was good.
Dante C.The stuff should be more nicer and kind.
Ge W.Moe staff to move the process faster, especially early mornings.
John M.Great friendly staff with genuine old fashioned service. Something that musing these days. Keep up the great work!
Frank H.Very friendly and helpful with the check in. We'll priced . And has packing tape and boxes and mattress covers all very helpful. The uhaul itself has great pick up. Over all a great experi2nce
Karen T.Nothing much really...Everything is super organized. No waste of time to pick up and return. Location is easy to find. A little more parking space could help. Customer service rep very nice and accommodating...she has good knowledge of products and services. Overall, I would recommend this place to anyone willing to move. This is the best deal you would get. Best rate ever too... Thank you guys. More grease to your elbow.
Monica A.Is best Thanks guys 🙏🙏🙏
Reza K.Bradford location ahould not offer times for pick up if they aren't there!!! I choose no contact.. then told to go inside and no one there. Thanks uhaul for making it right and getting me a truck in newmarket. I had to spend more for the travel (which i shouldnt have had to) but the service was fantastic.
Shelley A.Staff at the Newmarket location are amazing. Always friendly and professional.
Von D.Staff were amazing - helpful and friendly. They actually seemed to care about customer service, which is increasingly rare these days.
Mia P.Sorry, nothing I can think of.
Barbara Y.We are very appreciative of your service. Thank you for staff professionalism and assistance. God bless you and your staff
Gord E. | Expérience généraleNeed to install lighting as standard feature
Mark V. | Premières impressionsWas very reasonable for services provided. Never an issue coming or going and staff was always helpful. T
Trice H. | Expérience généraleStaff was extremely courteous and helpful, definitely was a good experience dealing with them.
Phyllis S. | Premières impressionsAll good!
Catherine D. | Expérience généraleAwesome staff , they are super helpful. love that it is right off the highway ! I just wish it was 24hrs , the gates stay open anyways?!
Katelynn C. | Expérience généraleSmooth transaction again. No problems! Thank you!
Nathan C. | Premières impressionsExceptional service. Clean facility. Spotless washrooms. Keep up the outstanding work.
Dana D. | Expérience généraleI dealt with Suzanne both times I went to the office, she's Amazing!...no wonder she's the Manager! The service is prompt, friendly, imformative & professional. Uhaul by far has the best prices, no 1st time fees and a 30 day term. I would definately recommend them!
christina c. | Premières impressionsThe truck pickup was very difficult as the website was giving us difficulties delaying the move. Our month free storage unit was put for the wrong date (24th) when we were moving in the 27th so there was only a small locker set aside rather than the one prearranged which could accommodate everything. We could only put half of the storage items inside and we had to bring back the rest to my dads. The miles were comped but made a stressful situation even worse
Jeff H. | Premières impressionsGreat place!! Love the team at the location. I book trucks often and will go out of my way to stop in to make the reservation in person. Suzanne keep everything so very organized, and Marcel and Cody are amazing as well! Nothing bad to say about this location!
Jeanine C. | Premières impressionsWow never new there was so much security systems in the units. Great experience
Rick brown p. | Premières impressionsVery helpful
Peter B. | Premières impressionsThanks for excellent service.
Krista W. | Expérience généraleAs I emptied my unit, it was apparent that water had gotten in. Any boxes I had on the floor were damaged and were starting to grow mould.
Brad P. | Expérience généraleThe unit I rented was supposed to be a 5'x5'x5' and is actually 4,5x4,5x3,5 don't appreciate paying for something that wasn't true.
Pamela J. | Premières impressionsStaff were great.
Stephen H. | Expérience généraleGreat staff in newmarket fantastic people
Steven T. | Expérience généraleI emailed several times with no response. I rented the unit for two years and when we moved out some of belongings were water damages from a roof leak. Also they changed the doors at some point and whoever was the installer broke our glass vase by the door. The vase was only 60 dollars so I won't cry about that but it would of been honest if someone just let us know. Lastly they kept raising the price every few months. I wasn't going to write a review but they kept sending me notification to please write a review.
Josip J. | Expérience généraleYou implemented a price increase a month into my lease, which your company told me if I prepaid you would hold the rate I agreed to in the first place. Some would consider this a slimey business practice and forcing a customer to prepay. I would have if I had the money. So your business practice hurts the less fortunate that those that have an abundance of funds available to them. So no I won't recommend your services to others.
Will H. | Expérience généraleSuzanne is so helpful!!
Sho Clean H. | Premières impressionsHappy with the transaction
Donald B. | Premières impressionsGreat service but was charged for a gas penalty. I returned it with the same level, but the sheet that had the gas amount written down was wrong. The milage was incorrect as well, but they fixed that issue. I was sent pictures so hopefully we can fix the gas issue. Overall good service though.
Scott M. | Premières impressionsExcellent experience on all levels.
Harold H. | Expérience généraleGreta people running the show
ROBERT G. | Expérience généraleI m very happy to have Uhaul company is that the best
Ali M. | Expérience généraleOn the day we were moving out our lock was frozen. It was a bitterly cold day. One of the staff (I wish I knew his name but he had sandy blonde hair and a beard) came out and helped us unlock the unit. I was so appreciative!
Jackie P. | Expérience généraleVery happy with the service and cleanliness of the facility. If I ever need storage again this is the place I would use again.
Lap Ying K. | Expérience généraleVery friendly and helpful staff!! Well organized and clean location.
Wendy H. | Expérience généraleI like it for sure next move white U-HAUL I will let my friend too
Ali M. | Premières impressionsMost staff isn’t friendly
Bilqis M. | Expérience généraleFriendly, helpful staff. Building was always tidy. 5 years of storage, no complaints
MURRAY S. | Expérience généraleI was pleased with the staff and the facility
Larry S. | Expérience généraleThanks Suzanne and Cody for all your help over the years!!
CORNELL I. | Expérience généraleWe had a very clean storage the workers very friendly and very helpful we had no problems and thank you very much I will recommend to friends or family
Eugenia C. | Expérience généraleI have been to the store many times in the past month and all staff have been excellent.
Stephen H. | Premières impressionsVery clean and well maintained premises. Friendly and helpful staff. Well equipped with moving and storage materials.
Ray G. | Expérience généraleAll was good including service and facility. Would go back again when needed. Thank you to all who made this a good experience.
HELEN V. | Expérience généraleVery friendly staff Cody was great always there to help with anything
George P. | Expérience généraleIt's unfortunate that the lack of service has been normalized by your company. This was not a pleasent experience in the least.
Souhail S. | Expérience généraleAll went well except the returning of the truck! It was a long day & late night. I did not expect to have to go thru a mission debriefing to drop off the Truck! Watching the video does not explain exactly how, where & when the pictures should be taken! I ended up checking out 3 times before I got it right & that took almost 30 minutes! Even then I didn't check the right box to pay a outstanding $8 - but after 3 tries thankfully the app just pushed it thru & I could drop off the keys! Not so bad once you know how it works but would have been nice to have a heads up as to what to expect! All this to save a $20 that was never there in all of my previous rental!
stephen r. | Expérience généraleKeep up the Great work! Stay Sall
Evelyn M. | Expérience généraleI wasn't sure you were aware of my departure from the unit until I received this survey.
Kevin S. | Expérience généraleGreat team in Newmarket! I am moving out of the province so I don't need the storage unit anymore. Thanks for your help these past five years.
NELSON S. | Expérience généraleFantastic service.
Gord E. | Expérience généraleYour staff are fantastic - especially Cody. Don't let them go! You have gems. Corporate, on the other hand, leaves a lot to be desired - they don't know or seem to care about the Canadian market.
Marcia B. | Expérience généraleFriendly and cordial but the smell in the office was overwhelmingly awful.
Christine L. | Expérience généraleThe customer service at the actual place was awesome.
Tanya L. | Expérience généraleThe staff members are always pleasant and helpful. Ready to help you with whatever you need. Always offering options if you don't get what suits you.
Robert K. | Premières impressionsAll great and thank you
andy w. | Expérience généraleI would have expected the unit to have a light in it. That was the only thing that I didn't like.
Fiona W. | Expérience généraleThe Staff are great! Thank you so much for their help!
BIN W. | Expérience généraleExcellent service and facility, just expensive. Your staff was always helpful at my location and the "whole" facility was very clean. It would have been nice to have some access to garbage containers given the costs. The only thing that was a pain in the butt was the number of U-Haul trucks and trailers parked everywhere making it awkward getting a truck and/or trailer in to bring stuff in and out of my storage locker. Not enough room was allowed at the ends of buildings to actually make a safe turn to come out. My recommendation would be to have all of these trailers parked in a designated location not randomly plopped everywhere.
NANCY L. | Expérience généraleMy only concern was that the size of unit I needed was unavailable and so I had to rent a much more expensive unit instead.
April M. | Premières impressionsSusanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .
DAVID M F. | Expérience généraleWas able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergency
Carlo M. | Expérience généraleOui
Mark M. | Expérience généraleStaff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.
Susan H. | Expérience généraleToo many trucks around the perimeter lanes, which caused issues for the larger moving trucks on the four dates we loaded/un at the unit. Three should be more thought given to this.
Briar C. | Expérience généraleA wonderful experience. Thanks.
Debbie P. | Expérience généraleThanks for everything!
Pasqua N. | Expérience généraleA good experience.
ayube a. | Expérience généraleStaff made a stressful day a little easier with their quick friendly service and the we're very accommodating.
Steven D. | Expérience généraleI was happy with the service I received.
Dave L. | Expérience généraleGreat place
COLIN R. | Expérience généraleNo complaint at all. I really enjoyed the 24 hour access and friendly staff.
Mark M. | Expérience généraleThe staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locations
Jim S. | Premières impressionsStaff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.
Jacques A. | Expérience généraleIs good
Sara H. | Expérience généraleStaff was friendly and very helpful. Easy to unloading to 2nd floor storage using elevator.
Se-Hyun Peter B. | Premières impressionsExcellent service.
Daniel V. | Expérience généraleAmazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!
Aimee B. | Expérience généraleVery helpful and friendly people! It was our first time there and we appreciated the advise and help!!
andy w. | Premières impressionsThe staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.
JANET C. | Expérience généraleI was satisfied with the services provided.
Farida A. | Expérience généraleSpace is clean and it appears well looked after.
Richard P. | Premières impressionsBest location is Newmarket!.
Pov L. | Expérience généraleI has a storage unit at the Newmarket location for 1,5 year's. The staff was always friendly and helpful on anything I needed or asked. Thank you to all the staff
Kristy F. | Expérience généralebon
Kelvin L. | Expérience généraleGood service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40 lock I bought useless.
Lisa L. | Expérience généraleno issues, all good
Dave M. | Premières impressions.
Terry C. | Expérience généraleStaff were extremely accommodating. Won't hesitate to return for storage solutions and/or vehicle rentals
Marcia B. | Expérience généraleStorage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.
Louise N. | Premières impressionsgreat service
Wayne T. | Expérience généraleUhaul is the best !!!
Olga O. | Expérience généraleThank you...
Beverly M. | Expérience généraleVery accomadating, friendly. Pleased with service.
Bonnie C. | Expérience généraleMy storage fees increased by 50 % in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.
DEENA B. | Expérience généraleGood service!
NIKOLAY U. | RéservationIm suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.
THOMAS M. | Expérience généraleMy only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.
Francis B. | Expérience généraleGood experience
Deanne L. | Expérience généralei had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.
TABITHA C. | RéservationGood staff.
Josh C. | Expérience généraleAlways courteous and very pleasant great to deal with. Thanks guys your awesome
Cheryl M. | RéservationThank you for all your help
Bobbi Jo D. | Expérience généraleThe staff is great !
Asli M. | Expérience généraleVery nice place to rent from.
Earl P. | Expérience généraleWill use it again
Mark S. | Expérience générale