Customer Reviews for U-Haul Moving & Storage of Newport

Évaluation :

4

Be a good idea to have at least 2 people working on a Saturday.... seems like a lot of work for 1 person

Évaluation :

3

The return process was not smooth. Waited around for 20 minutes for someone to even acknowledge that me and another customer were even there. The associate instead of telling me the difference between what I had already paid and what was owed for the mileage he gave me the full amount which gave made my heart skip a beat. I rent from you guys 2-3x per year and have never had anyone say it like that. The guy was like oh we just hold that amount I said no it's already gone from my account you should really just give the cost for the mileage. Also while I was waiting my turn in line it felt like the associate was staring at me sizing me up or something it was a very strange/uncomfortable interaction. Also when I was speaking with him he had a blank stare and a monotone voice and really didn't even appear to be listening. I was shocked at his poor customer service as the person who helped me when I picked up the rental was excellent in every way and it was such a huge contrast.

Évaluation :

4

The location is fine and the staff there were very helpful. The truck was tired and scraped up. The overall process of booking a truck was very frustrating. We ordered a 17' truck and were told we had to take a 15' truck and then we were told we had to go to a different location 45 min away to pick up the 15' truck. We ended up with a 10' truck. Not as convenient as a 17'.d

Évaluation :

2

I walked in and no agent to be seen for approximately 8-10 minutes. Finally agent comes in. There were 6 people waiting at this point. I will say he was quick, but you should certainly have more than one agent to assist with customers early in the morning. Also 15' truck we rented would revert to “tow” mode each time the truck was turned off too. Poor feature, as just makes consumer use more fuel!

Évaluation :

1

Everything. Was supposed to have mobile pick up at 9pm. Confirmed twice with location day before. Got to the location and the mobile check in said it needed to be hand delivered. Customer service changed reservation to 7am next day. Location was supposed to open at 7am. No one got there until 7:15am. Awful customer service. Awful location. Awful management.

Évaluation :

1

Worst experience renting a Uhaul ever. No truck upon arrival, sent to a second location where we could not access the lock box with the code. Spent ages on the line with customer service only to have her disconnected and not call back. 0/10 overall

Évaluation :

1

Fire the manager. He is an incompetent rude individual. He walked away from the store when I arrived and was gone for at least 10 minutes. He personally reserved and guaranteed a 26' truck 30 days before my rental. I ended up having to take a 15' truck and trailer. Totally unacceptable alternative. I will never use your company again and never recommend U-Haul.to anyone unless I want to see them get screwed. Again, FIRE that useless manager or you will continue to lose business in the Newport area.

Évaluation :

5

The gentleman working are always so sweet and helpful, regardless of rude customers before me!

Évaluation :

5

I never would have thought renting a storage unit was the most pleasant experience of my Sunday! The associate was so helpful and showed me to my unit, asked if I had any questions - she was so patient and courteous. Thank you for making renting a storage unit such a great experience!

Évaluation :

3

Not clear where to drop truck off

Évaluation :

5

No complaint. It was a quick in and out dropoff

Évaluation :

5

They are outstanding they help you understand everything.

Évaluation :

5

Alex has been great to work with in the year plus we were at the Connell Highway facility.

Évaluation :

4

Only complaint is that nobody was in the office when I arrived. After a few minutes, and a phone call, I found the person who worked there.

Évaluation :

4

Agent who called to confirm screwed up and changed the wrong date. Agent at the location started a new reservation but also screwed up the dates. Was overcharged because of this.

Évaluation :

3

U-Haul called days after we returned the trailer and asked when we were going to return the trailer. What?

Évaluation :

3

Location is convenient however the parking is horrendous. There is a little to no room for Customer parking and you always risk getting blocked in. Also we had a reservation for 9. Staff arrived at 915 when it all began. The process even checking in online prior was so slow and the machine froze numerous times. The inside was full of take out trash and ketchup bottles. It seemed no one cared or was actually in charge.

Évaluation :

5

JT was friendly, knowledgeable, and a problem solver!!

Évaluation :

3

Convenient drop off, but had to wait 15 minutes before someone came to check us out...perhaps the nature of a Friday drop off.

Évaluation :

3

It was impossible to get ahold of this location. Kept getting forwarded to Regional office or other location when needed to talk to specific team for delivery details. Items were in good condition, but hard to communicate.

Évaluation :

5

Please clean up the interior of the vehicles, my truck looked dirty, it had not been thoroughly vacuumed, windshield was dirty

Évaluation :

1

Shady business practices. Charged for 2 gallons of gas for using a rental truck 5 miles.

Évaluation :

5

Clean and easy to access the storage unit.

Évaluation :

3

Was told if I completed task A and task B that wouldn't be charged for a second day. i completed both tasks, A- having truck empty by 5pm & B- Fill tank back to 1/4, but i did get charged for the 2nd day. Not a huge deal, but i am broke, unfortunately.

Évaluation :

5

Excellent service provided by the manager with prompt check out and check in. Equipment was is good condition for 90 000 plus miles and the air conditioning was functioning properly especially on a 90 degree day.

Évaluation :

2

There were multiple long hold times when I returned your phone calls regarding the delivery. Your staff had to keep putting me back on hold to verify information. They also took a long time to answer questions because (they said) the computer system was very slow to populate and re-populate the screens they were referring to.

Évaluation :

3

Answer phones and/or return calls when asked. PLEASE!!

Évaluation :

5

The store employee went out of his way to get me setup and teach me how the braking system and loading procedure worked.

Évaluation :

2

Long wait times for pick up and drop off. I would use the after-hours option in the future. Prior renter should have been charged a clean-up fee as the back of the truck had lots of dirt and twigs that we broom swept before using.

Évaluation :

5

Helpful and felt they understood my needs

Évaluation :

5

Keep up the good work

Évaluation :

5

Nothing, place is good.

Évaluation :

3

Customer service was crap. Attendant had the personality of a limp noodle. Had to pick up at this location cause the location I reserved didn't have my equipment. Was very pricey and mileage was horrible to the gallon. Never again. I will use a different company next time.

Évaluation :

5

I was really impressed by how well this worked out. Uhaul staff on both ends of the move were helpful. My Ubox didn't arrive to the correct facility when I was meant to pack it up, but the facility staff made some phone calls and got it sorted out within a half hour. When it arrived at the Uhaul facility on the other end, they hooked up the ubox to a trailer for me, and made the whole process simple and efficient. They were busy with other customers, but didn't forget about me. Also, loads of furniture pads to use and all of my items arrived safely without damage.

Évaluation :

5

Could use one more person at the desk to manage rentals and retail. I've been a customer at this location for 30 years.. Always satisfied Thanks

Évaluation :

3

Poor woman working was only staff member on a busy Monday afternoon. She was pleasant and helpful but over burdened.

Évaluation :

5

Great location with extremely helpful staff.

Évaluation :

5

N.D.

Évaluation :

4

No issues, everything was very good.

Évaluation :

4

Truck bed was covered in dust, we were charged almost double what the price was when I reserved the truck.

Évaluation :

4

The trucks were all clean but it took me 3x to finally get a working uhaul. My first truck leaked brake fluid and my second one had a check engine light 100 yards down the road.

Évaluation :

5

Smooth

Évaluation :

4

The agent that helped me was very nice and customer focused. Nice job!

Évaluation :

5

I was greeted by a young woman upon return and she was very courteous

Évaluation :

4

I think the location is good, the manager and employees are fine, but the tralers have been, now and in the past, faulty. This is the third time my displays and tables were wet. I do not think its the locations fault. I believe it's due to the poor construction of the trailer, and the upkeep of it in every location, or some locations! This time the damage was minimal, but in the past it has been extreme!

Évaluation :

1

Cold bloody staffs

Évaluation :

5

Good people working for unit

Évaluation :

5

I would definitely recommend your storage area. It was easy access and very clean. Thank you for your service.

Évaluation :

5

Thank you for making us feel so secure that what we stored was safe and that their good condition would be maintained!

Évaluation :

3

Storage unit to hard to access with narrow halls, old garage door opening, stairs, and way too low of ceilings on unit. Good for something small, but not for anything large like furniture.

Évaluation :

1

Lost everything I had.

Évaluation :

5

merci

Évaluation :

4

This is my third experience in this facility and definitely the worst one! The lower storages are not suitable any longer with the rapid growing change in climate control ( this is the truth that we all have to face now and not later ) . Adjustments must be considered and now! Merci

Évaluation :

5

All was good, as expected, but when flooding happened, the staff at the Newport RI facility was amazing. They were efficient, supportive and very helpful as we worked through the items in our unit. Merci.

Évaluation :

5

I always looked forward to going there because it was always so clean!!! The staff helped me many times, especially Ian. I know he changed jobs, but he was a great Uhaul employee! Other staff as well!!! Thank you for a great experience!

Évaluation :

5

I was completely satisfied with my experience with U HAUL. I highly recommend them for all your moving and storage needs.

Évaluation :

5

Alex who runs this facility was incredibly patient he help me find the right storage solution for me and I can't say enough about how easy he made this experience. If I could give him 10 stars I would

Évaluation :

5

The Crew on site was terrific...very personable and attentive. Everything was great, until I had to use the restroom, just to urinate. It was very clean...the entire facility was impeccably clean.. But, the restroom - the smell of sewage was so strong, so wretched, I nearly vomited. I did not even pee...just got out as fast as I could to catch my breath. Call a plumber quick!

Évaluation :

5

Friendly staff. Terrific manager and a good place to store things..... Secure too.!!!! Highly recommend this place!!!!!! Thank you Paul & Cathy McCarthy

Évaluation :

2

BUYER BEWARE! the unit is smallish but ok. When I reserved I was told I had a ground floor unit. when I got to the place on move in day I was told no ground floor units available of the size I wanted, that's not cool. When I asked about a bigger unit ground floor I was told there were none. I moved into a second floor unit, no elevator, I wasn't told there was no elevator when they told me I couldn't be on the ground floor. After loading in I decided to look around I found a unit on the first floor vacant. I went and inquired at the desk and lo and behold I got it for about 10 bucks a month more than I was already paying. The whole bait and switch scam stinks. The system for getting into the lockers is antiquated and wasn't well explained. They shouldd have a picture of the entrance way and expain to you with visuals how you get in; because the desk guy was totally unclear. You have to pay extra for 24hour access, which again is just another bogus upsell. I only need the space short term and the storage location is near me or I'd have gone else where. However, yes the staff guy who checked me was friendly which is the only reason I didn''t grade this place beyond poor. Oh, and one last thing, they have sent me four emails and two texts bugging me to review them. I wanted to just let it go but they wouldn't let me. so sorry folks here's your review, your place is not good.

Évaluation :

5

The individual who assisted my daughter and I was professional and went well and above being courteous and explained the process of self storage to us. I appreciated his kindness and willingness to assist us in any way! Scale 1-10. A Ten! Would recommend to anyone.

Évaluation :

3

I was quite concerned to see a puddle of water on the floor very close to my unit, apparently left by dirt bikers in the unit next to mine. Hoping this won't be permanent!

Évaluation :

5

The owner and employees of this UHaul are always striving to keep the place safe and clean. I would definitely recommend storing your "stuff" here.

Évaluation :

5

Great service.

Évaluation :

5

I would recommend this location to anyone in need of storage. From the units to the staff it was a good experience

Évaluation :

5

The professional staff along with safe and secure facilities really helped add to the satisfaction of my experience. The manager was also supportive and flexible during the COVID pandemic as he allowed me to catch up on late payments without the worry of having my unit be put up for auction.

Évaluation :

5

Thank you for being kind to me in my time of need....

Évaluation :

5

I had a very pleasant experience using this UHaul location. The unit was clean and easily accessible.

Évaluation :

5

Very helpful fellows that work there always !

Évaluation :

5

Clean, secure, and amazing helpful management. I will miss you!

Évaluation :

2

Impossible to get a staff member's assistance. Technology issues with the key card made it so that I could not access my unit without staff help for the first month. Staff were polite but very unhelpful.

Évaluation :

5

Ian was the best associate you could have. He gave all the benefits of storing my things at this facility. He worked with my movers during the pandemic and he was safe and professional. I so appreciate everything he did for me and your company. Thanks, Ian.

Évaluation :

4

I lost due to water damage, many items on the morning after the flood. Is there a way to recoup losses? Being that the entire place was a crowded, wet, truck laden area, with people running around, we had to dump many items because you wanted all units emptied, I had no place to store items, and felt rushed to empty and get out of there.

Évaluation :

5

Everyone was super helpful! Great experience!

Évaluation :

5

Everyone at the Newport location was very professional. Jordan processed the storage unit for me. He was professional. It seems like they are short staffed but other than that, all was fine. No issues. Huge shout out to Ian for realizing I'd left my wallet and phone in the rental and returning them to me. Thank you so much!

Évaluation :

5

Overall excellent customer service, ease of access and safe. Merci

Évaluation :

5

Great service and timing. It was a very smooth transition for our move.

Évaluation :

5

Convenient location and Ian (the manager) is always helpful.

Évaluation :

5

The young men at 111 Connell HWY are always very helpful and kind would recommend them always ….Thank you !

Évaluation :

5

I was checked in very efficiently and walked thru the steps to access my unit. Very satisfied Thank You

Évaluation :

4

Great help glad to finally find 24 hour hassle free access

Évaluation :

5

Everything met or exceeded expectations.

Évaluation :

5

The best customer service that I have experienced in Rhode Island and in the States in general with honesty is from Ian. His humbleness and kind attentive nature is what Customer Service is all about.

Évaluation :

5

The manager was incredibly helpful and supportive.

Évaluation :

5

The climate controlled storage units were exactly what I needed. I just wished that the temperature ranges were not so extreme.

Évaluation :

5

the staff was as stated, very helpful, friendly & extremly competent

Évaluation :

5

Appreciate the free month manager gave me for being in the military.

Évaluation :

5

Ian was very pleasant and helpful .

Évaluation :

5

J. Taylor was terrific on Customer Service! He rent me a climate controlled locker then patiently showed me to the location & went to the access codes & locking process. Excellent U-Haul manager.

Évaluation :

4

Understaffed on Monday when we checked in. The manager working was excellent - but he needed help, we had a long line and he was running in and out to trucks and the storage unit.

Évaluation :

5

My belongings were kept warm and dry all winter long. Merci.

Évaluation :

4

Je

Évaluation :

4

the access key pad to the storage was broken for months. had to go in the store to swipe in.

Évaluation :

4

The staff have always been great!

Évaluation :

5

Successfully moved personal goods from WA to RI

Évaluation :

2

Everything appeared great, until I went to move out from the unit. I found mouse droppings and an overwhelming smell of cigarette smoke that hopefully comes out of my furniture (I don't smoke).

Évaluation :

5

Dealt with Ian and this location before. They couldn't be nicer or more helpful. Je les recommande chaudement.

Évaluation :

4

Ian was very helpful.

Évaluation :

4

My overall experience with the staff at U-Haul Moving & Storage of Newport was excellent. I did have an issue with the overall experience with U-Haul on the phone. Very poor service overall.

Évaluation :

5

Thank you for being so nice, Neil B.

Évaluation :

5

Never had one problem or concern. Now renting at a Public Storage Facility in another state.

Évaluation :

5

Ian was excellent he took us by the hand and walked us through the entire process of getting a storage unit and covered everything we needed to know from a to z. Highly recommended!

Évaluation :

4

Had a bit of a kerfuffle when I was charged rent after I moved out. It took several phone calls and two days to hopefully get that sorted out. We'll see if it's removed on the next statement.

Évaluation :

5

Everytime I stopped by to pay my bill or even called for questions.... Everyone was very helpful and informative. If I ever need them again I know I'm in good hands

Évaluation :

5

Great service ...good information and instruction on trailer & truck! Only wish truck with super comfort (suspension) was provided for my long ride of 1 600 miles! Overall, pleased.

Évaluation :

5

No surprises. Friendly staff. Convenient hours and location.

Évaluation :

5

We used the climate controlled storage units. It was always clean and nothing we had stored got any damage. Staff was always helpful and courteous.

Évaluation :

5

I will continue to use U-Haul on Connell Hwy. Great service, clean and well organized.