Évaluations des clients U-Haul Moving & Storage of Norman

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Norman

Cote générale :

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Ben A.
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Le client n'a pas laissé de commentaire.

Jeff C.
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Le client n'a pas laissé de commentaire.

Paknia F.
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The process to rent a tow dolly took a long time.

Paknia F.
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The process to get tow dolly took a long time!

David L.
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I placed a reservation online but pretty much had to repeat all the information at pick up. I spent 10-15 minutes actually dropping off the truck

Alicia L.
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Le client n'a pas laissé de commentaire.

John A.
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Best staff ever. Great

Diane S.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

Sheeva A.
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I love this UHAUL location because of their friendly yet professional employees & I am grateful to UHAUL for accommodating me on a short timeframe and being super nice to me despite the fact that I was super frazzled about my move. Thank you!!!

Delbert M.
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My contract told me to drop off on 24th street in Norman. I went there and the lady said her lot was full and I needed to take it to the Lindsey street location. I got to the Lindsey street location and the person that is "responsible" for drop offs was mia. The two other people were not helpful and rude. Probably won't use U-Haul again.

Mary G.
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Le client n'a pas laissé de commentaire.

Duane W.
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Le client n'a pas laissé de commentaire.

Judith P.
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Le client n'a pas laissé de commentaire.

henry J.
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Don't need improvement

Philip R.
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Le client n'a pas laissé de commentaire.

Philip R.
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Le client n'a pas laissé de commentaire.

Angellena S.
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Le client n'a pas laissé de commentaire.

Kevin R.
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Le client n'a pas laissé de commentaire.

Kimberly G.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Amy G.
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Le client n'a pas laissé de commentaire.

TERRY W.
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Le client n'a pas laissé de commentaire.

James H.
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Very outgoing and awesome professionals these ladies even hooked up my tow dolly since my arm is broken and I didn't even ask!

BARBARA B. | Overall Experience |
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Great service

Kathryne T.
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Staff was ready to welcome us and got us set up and ready to go quickly and without any fuss.

Emilie B.
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All of the employees I dealt with when I picked up were friendly, courteous, helpful, and quickly got me going in my truck. I couldn't have asked for a better experience. :)

Melissa C.
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Le client n'a pas laissé de commentaire.

Jonathan W.
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My only recommendation is ,uhaul needs add in milage for where moving from .

Philip M.
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Started off wanting a 17' but those were not available, at that time, at this location. So I got upgraded to a 20', which actually worked out fantastic for my needs. Only issue is I had to drive that rig back to norman from blanchard, where there is a uhaul place not 1/2 am ile from my new home. That was not told to me during the phone call that upgraded me to a 20' truck, but after I was in the signing process and had no other moving option.. the lady I worked with was very nice but insisted that I could not drop the truck off at the uhaul dealer in blanchard, which would have been much more convenient.

Virginia D.
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Le client n'a pas laissé de commentaire.

Barry H.
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Le client n'a pas laissé de commentaire.

Julio R.
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The personnel was very respectful, willing to help, and courteous. A really pleasant experience.

Susan M.
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Keep up the good work!!

Clay E.
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Le client n'a pas laissé de commentaire.

Vickie S.
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Le client n'a pas laissé de commentaire.

George A.
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Le client n'a pas laissé de commentaire.

Kyle H.
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Offer a discount to youth working on their Eagle Project and needing to utilize a U-Haul rental. Thank you.

Brandon D.
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I ordered a truck for a couple hours through the app so I was able to skip right to the front of the line. Felt a little bad seeing how backed up the wait was with only 2 employees working but the truck and experience was good. No issues.

Malcolm G.
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There were only 2 employees and it took 40 minutes to reach the counter.

Keith M.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Jeremy K.
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U-Haul has a leak in cargo area which was not disclosed to me before driving across country with all my belongings. Many items were destroyed by water, quite a few were irreplaceable. Filed claim with U-Haul and have yet to hear anything.

Robert B.
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Le client n'a pas laissé de commentaire.

Lisa F.
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Everything was great. Fast process.

Chrystal L.
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overall everything was great. I had no issues with the truck or tow. I traveled all the way to Washington with some snowy and icy roads in the mountains. it just would have been nice to have gotten the truck with a clean cab.

Elena R.
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The person checking me out did not even show me the truck pointed to it never explained I had to do anything online after I got the truck I'm not happy with your location and you I'm now being charged a fee I'm not happy with this at all please don't charge me for anything else than the first amount of money when I was there I never signed any thing for to charge me after the first time. Sincerely Elena Reese

Larry S.
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Le client n'a pas laissé de commentaire.

Kimberly H.
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Nothing.

Richard C.
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Scheduled to pick up a 15’ truck Sunday at 730. When I arrived the truck was blocked in. When I went to the key locker to get the key for the truck, it only went to 3, but the paperwork said the key would be in locker 7. I had to call the helpline bc the store was not open. I was on hold for approx 20 minutes before a rep came on the line. She was very nice but could t help get the truck out. It took over and hour and a half to get the truck on the road. After I was finished for the day, I put fuel in the truck and brought it over the fuel level from when I pick up the truck. When I got home I reviewed the invoice and found I had been charged $15 for fuel. I have rented all my trucks from this location but i don’t think I will rent from this store again.

Jeffery L.
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The employee was quick, knowledgeable and very helpful. I have been to another U-haul location that was terrible on Alemeda, this one on Lindsay is great.

Andrew S.
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Truck smelled like it was smoked in. Maybe spray the cabs to try to get rid of the smell.

Deborah M.
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Le client n'a pas laissé de commentaire.

Onnie H.
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Le client n'a pas laissé de commentaire.

Thomas A.
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Le client n'a pas laissé de commentaire.

Adam R.
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Le client n'a pas laissé de commentaire.

Kenneth O.
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Great customer support.

Erin C.
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The staff seemed less than excited to be there. Maybe some customer service training would help.

Michele H.
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Nothing

Michael M.
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Le client n'a pas laissé de commentaire.

Cassi D.
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Le client n'a pas laissé de commentaire.

Kristen B.
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Le client n'a pas laissé de commentaire.

Matthew E.
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Le client n'a pas laissé de commentaire.

Kevin P.
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difficulty with “chat” never received response after several attempts in 3 days. national 800 # needs better staffing and response times during busy periods etc. exceeded reasonable wait time w/out any response. truck was ok

Kaitlyn T.
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Le client n'a pas laissé de commentaire.

Patia Y.
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Le client n'a pas laissé de commentaire.

Jacqueline M.
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Le client n'a pas laissé de commentaire.

Amy P.
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Le client n'a pas laissé de commentaire.

Faith S.
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Explain the less then 6 hours return policy. I rented a trailer and returned in an hour due to not being able to move due to obstacles. I was still charged the full price. That was disappointing.

Naftali K.
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Very good experience. They exceeded my expectations

Cassi D.
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Check trucks thoroughly before letting someone take off in an unsafe vehicle.

Ronald D.
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Le client n'a pas laissé de commentaire.

Preston F.
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Le client n'a pas laissé de commentaire.

Clinton H.
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Le client n'a pas laissé de commentaire.

Kelly B.
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Le client n'a pas laissé de commentaire.

Howard H.
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Personnel were friendly and efficient. Return was quick and easy.

Sheree O.
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Keep the same smiling, helpful, happy atmosphere year round & give the employees there a raise for being patient & helpful to we older customers!!

Will G.
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Le client n'a pas laissé de commentaire.

Brandon R.
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Make sure brakes are properly maintained. The vehicle I had had poorly maintained brakes. This could have proved disastrous if I needed to come to an immediate stop on the highway with a thousand pounds in the back. Overall I would use again.

Mark V.
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Le client n'a pas laissé de commentaire.

Richard P. | Overall Experience |
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Great service. Thank you!

Scott H.
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Le client n'a pas laissé de commentaire.

Paul O.
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Excellent customer service

Kurtis G.
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Quit committing fraud

dennis h. | First Impressions |
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I was very satisfied with the staff and i like tge unit i rented

Elijah C.
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Le client n'a pas laissé de commentaire.

Edgar G.
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Le client n'a pas laissé de commentaire.

Ebony M.
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The staff onsite quickly checked me out. Verified the dash information and let me be on my way. They were extremely nice and courteous.

Danny R.
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Le client n'a pas laissé de commentaire.

Kamille W.
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Very friendly & helpful!

Frank S.
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Le client n'a pas laissé de commentaire.

Emily M.
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If I am renting online, I should not have to produce all of my credit card and license information again. Should be in the system. Otherwise, love renting from Uhaul and from this location!

Jackie B.
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People at lindsey location are knowledgeable about there jobs friendly and great service I recommend them to everyone needing a truck or trailer rental

Collin M.
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after seeing all the blood and hearing of the issues her only comment was "well that is an issue for the other site as we are only the drop off", being one handed did not offer to help clean up at all, at this point the uhaul door wouldnt close and I had an equipment dolly tossing around in the back

Nacy B.
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Easy fast and economical super fast online purchase quick pickup and return. Great local staff

Richard P. | First Impressions |
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Britny is an excellent worker in Birmingham!

Lana H.
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Le client n'a pas laissé de commentaire.

Christopher J.
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Le client n'a pas laissé de commentaire.

Jackie B.
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Le client n'a pas laissé de commentaire.

Debra F.
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Nothing every one and everything was great.

jerry P.
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Everything was fine

Carleton V.
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It seemed like it took a long time to get my paperwork processed. I was on a time limit-to be back before they closed. My paperwork had an error in it and that took a long time to resolve. It gave the impression the workers are not competent, but I do not think that is true. This makes me think U-Haul does not care, about anything.

keith H.
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With only one entrance off a major road and at the corner of a intersection made it tough to be able to get in and out of the location safely

Phillip B.
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Le client n'a pas laissé de commentaire.

Trenton B. | First Impressions |
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Great service!! I got what I needed!!

St. Thomas More U. | First Impressions |
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Very helpful staff

Leslie V. | Overall Experience |
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We will use you again next year.

rebecca c. | Overall Experience |
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The staff was always there to help if needed and always answer my questions if I had any

John D. | Overall Experience |
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The staff were always helpful (although often I had to wait in lines). Because the latch on the unit assigned to me was damaged, closing the door was difficult. I found the monthly reminder helpful.

mark m. | First Impressions |
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Very friendly, fast, and efficient.

Garileah K. | Overall Experience |
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Everything was ok except the pricing. I got a different storage unit at a different facility, same size, more than half the price. Security is the same.

Daria D. | Overall Experience |
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N/A

Robert A. | Overall Experience |
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There is not enough staff to handle the number of customers. It was supposed to be climate controlled, but was blazing hot, so hot that condensation was dripping in the building. Need more ladders.

michelle d. | Overall Experience |
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Rudest people I’ve ever dealt with. Lady said to me - he will help you, I’m on to the next. Who is he? When did a customer become so unimportant?

TOM W. | Overall Experience |
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Overall all was goog . Frequent rent increases were not.

Karen M. | Overall Experience |
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Nobody there knows what they are doing or cares.

Jennifer S. | First Impressions |
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Great

shawna m. | Overall Experience |
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First of all when I made reservations, I was not told that my storage was on the second floor with a swiveling dangerous stair case that was very dangerous. On top of that,it was extremely hot insid

John M. | Overall Experience |
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Very helpful staff and followed up regarding my need if I needed to extended my rental.

julie v. | First Impressions |
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Kyla, the rep who sold me the storage unit, was very helpful and friendly.

Jorge M. | Overall Experience |
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Very Good

Zakia M. | First Impressions |
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Very disappointed with the reservation and misleading just to get rent me a storage for $49 but when I got there they said that will not work for you and I end up with $97 unit.

BARBARA B. | First Impressions |
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Slow customer service. Observed only 1 person working but she was doing a darn good job.

angela b. | Overall Experience |
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I would definitely recommend and would use again if needed the staff is very good always willing to help or work with you I couldn't ask for better people

David M. | Overall Experience |
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The storage facility with 24 hr access was very convenient for temporary storage at the end of cross country trailer rental. Staff needs more training. Reservation system was a problematic.

David M. | First Impressions |
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Reservation for storage unit was lost. Attendant could not verify request and had difficulty setting up storage order. Month of storage at no additional cost was good. Trailer return process good.

Eva S. | Overall Experience |
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N/A

TOMMIE ETTA S. | Overall Experience |
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Wonderful

mmadueke a. | Overall Experience |
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Very courteous, friendly and helpful staffs.

jaclyn l. | Overall Experience |
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The people that work there are some of the most rude hateful non understanding people that I've ever met in my entire life. They're very unfriendly and non helpful. I will NEVER use this facility agai

Pamela D. | Overall Experience |
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Very happy with uhaul

Bryan F. | Réservation |
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Very helpful and works with your needs

Michael D. | Overall Experience |
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They took great care of us!

phuoc h. | Overall Experience |
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The hours should be changed to 24-hours access.

todd w. | Overall Experience |
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i HAD A SMALL UNIT FOR 3 MONTHS AND ONE DAY BUT STILL GOT CHARGED FOR 4 MONTHS. NOT COOL

Jamie J. | Overall Experience |
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no complaints

MICHELE K. | Overall Experience |
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the employees who helped us both at check in(crystal) and check out(ray) were fantastic. each was helpful and knowledgeable as well and gracious even at a very busy time.

Loraine A. | Overall Experience |
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All personnel were very friendly and ready to assist whenever asked.

amy d. | Overall Experience |
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U-Haul made storing of our college daughter's belongings easy. Thank you!

Isai M. | Overall Experience |
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Checking in was a bit too lengthy for me, mostly due to the fact that the rep was fairly new to the position and wasn't familiar with the computer processing aspect. I assume training wasnt a focus.

Randi B. | Overall Experience |
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I would recommend anyone to use this U-Haul. They are very helpful.

Kelli K. | Overall Experience |
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Very convenient

Terri w. | Overall Experience |
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Crystal, the Mgr was wonderful, helpful and responsive, She took great care of me. I’d recommend this location to anyone.

Leonard M. | Overall Experience |
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Awesome Facility!

E Cheryl P. | Overall Experience |
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Budget motivated my move. This site is lovely as are the staff! Please give them any rewards available for Uhaul sites. Thank you! Cheryl Ponder

Chris C. | Overall Experience |
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Easy access

Amanda J. | Overall Experience |
Évaluation :

Very helpful staff we enjoyed renting with u haul and will return

Non reviews have been submitted for this location.

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