Évaluations des clients U-Haul Moving & Storage of North Bergen

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of North Bergen

Cote générale :

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Mirella N. | Premières impressions |
Évaluation :

I have charges on my account for two storage units no one to hold doors while you move in the girl disappeared causing people delays horrible while you pay hourly I spent 2 extra hours on a move I had to pay more

Yesenia S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ian K.
Évaluation :

Le client n'a pas laissé de commentaire.

carilyn T.
Évaluation :

Le client n'a pas laissé de commentaire.

Williiam L. | Expérience générale |
Évaluation :

the employees were always very friendly and helpful in the office every one was very kind nd ready to help you

Shannon L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD A. | Expérience générale |
Évaluation :

staff was best

emad E.
Évaluation :

Fast, efficient, and pleasant staff!

JHANNIKA M.
Évaluation :

Le client n'a pas laissé de commentaire.

KARINA F.
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Le client n'a pas laissé de commentaire.

franklin s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KEVIN C.
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Le client n'a pas laissé de commentaire.

ALEJANDRA R.
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Le client n'a pas laissé de commentaire.

Thanawat A.
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Le client n'a pas laissé de commentaire.

James B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

oscar C.
Évaluation :

Make sure that when a truck is reserved that they have the truck and not wait to the last minute to say that there is no truck available and leave the customer high and dry.

FELIPE N.
Évaluation :

Have a Better attitude towards the customer . At the end when I went to return the rental they stated I had damage the rental and the scratch was there in the morning .

Javier R.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL K.
Évaluation :

The actual place I picked up from was fine. The overall experience and customer service from u-haul was awful. I had a reservation for 7:30am pickup about 25 min from my apartment. I got a call the day before at 2pm that I need to pick up the truck 50 min away from my apartment and it won't be there until 10:30am. So I would have to delay my moving 3 hours and travel an extra hour, when I already had people lined up to help me and space blocked off in the city to move. I called customer service back frantically for over 2 hours and nobody was able to help me or offer any type of credit. The customer service was terrible and they were not knowledgeable or helpful at all. So I drove to the further location the next day, and it was a random Mart with no trucks there or U-Haul signs. I got there early in hopes to salvage the day a little bit. Called customer service again, and they told me they had a truck available 20 min from my apartment. So after all the calls I made and traveling I did, there was a truck 20 min from my house the entire time, and when I got there, there were what seemed like hundreds of trucks just sitting there. Also, I ordered a hand truck and they didn't have any available at the location, so that was another fail. The truck itself was fine once I got it, but overall a terrible experience.

julio G.
Évaluation :

Quicker service

ND H.
Évaluation :

Excellent service excellent staff

Samuel C.
Évaluation :

I need someone to call me back immediately Uhaul put my husbands life at risk and broke the law by incorrectly attaching the trailer. It did not abide by the law of being 6 inches from the ground and could've caused a major accident

Aidan M.
Évaluation :

App/virtual check-in is not usable, very clunky

MAGDI A.
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Le client n'a pas laissé de commentaire.

Barbara L.
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Le client n'a pas laissé de commentaire.

Seung Y.
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Le client n'a pas laissé de commentaire.

JOSE F.
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Le client n'a pas laissé de commentaire.

CASSANDRA L.
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Le client n'a pas laissé de commentaire.

josue E.
Évaluation :

Nothing really

MOHAMED S.
Évaluation :

YOU CAN ADD DRIVERS TO YOUR EMPLOYERS

FREDDY j. | Expérience générale |
Évaluation :

Thanks for your service

GREG C.
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Le client n'a pas laissé de commentaire.

Valdrin A.
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Le client n'a pas laissé de commentaire.

PATRICIA D.
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Originally I reserved a pick up at a Fort Lee location.when we arrived it was closed. After 40 minutes on hold with u haul, we were directed to the North Bergen site.,which was wonderful. However we wasted over an hour in Fort Lee and driving to the new location. I should not have a confirmed location at a closed site.

Angela B. | Premières impressions |
Évaluation :

Respectful, friendly, efficient service - clean, organized facilities. It was a breeze! Thank you!

juan C.
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Le client n'a pas laissé de commentaire.

Matthew L.
Évaluation :

Big improvement. Previous Uhaul experience was sub par, this one was great.

SYEDSAAD K.
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Le client n'a pas laissé de commentaire.

elizabeth F.
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Le client n'a pas laissé de commentaire.

JESUS C.
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Le client n'a pas laissé de commentaire.

OMAIR S.
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Le client n'a pas laissé de commentaire.

KEVIN M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

EDWARDO M.
Évaluation :

Excellent service will continue to use UHaul for future moves. Thanks again. In great spirits, Mr. Morales

Oscar R.
Évaluation :

Le client n'a pas laissé de commentaire.

NEVILLEA B.
Évaluation :

Best customer service! Best return service guys! Cleanest location! Cleanest trucks. I would recommend this location over and over again! Honestly, the service provided at this location is beyond any comparison. Everyone staff member was 10 out of 10!

ANDREW K.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard K.
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Le client n'a pas laissé de commentaire.

Christian M.
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The truck was great. I pre checked in but the website wasn't processing the pickup and the app wouldn't accept the verification code so we spent almost an hour on the ohone. We would have come earlier if the office being open would have made such a difference. We soecifically booked friday night pick up to avoid a long wait saturday morning. When we dropped off the link couldn't find the office location so we couldn't proceed with the program.... Everyone on the phone was very courteous but the waits were long to be standing in a parking lot at night. When I looked on line it quote the price as .99 a mile but the bill was for $1.99 so I do not understand why it was double. I just had a dining suite shipped from NC to Beverly Hills, CA with ShipSmart and it was $700 too and they did the lifting and wrapping so next time I will just pay the movers. The truck was nice and very clean. Thank You, Christian Mueller

Michael M.
Évaluation :

Hello - please review my constructive feedback: Location: Tonnelle Ave is a disaster and the entrance to your facility is confusing via GPS. I will avoid this location at all costs moving forward. Equipment cleanliness: The trailer looked like it went through WWII. It had pre-marked Xs all over it from previously reported damage. I had to add pictures too as there were stress cracks visible near the wheels. I'm surprised this is still being offered to clients. Checkin process: The "pre-check in" process saves zero time. I went through all of the same steps with the check in person who had the typical demeaner of someone that doesn't like their job. The most frustrating part of the process is that, with no warning, there is a mandatory callback for the "emergency" contact. This is excessive as it was not clear a confirmed callback would be needed *on the spot* and my contact was unavailable. I hope this feedback helps.

dylan L.
Évaluation :

I was an hour late and she said she was going to call the cops on me how is that for customer service but I got a big following on Instagram and I'll let them know about it

FELIPE C.
Évaluation :

Muy buenos

CHARLES A.
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Le client n'a pas laissé de commentaire.

Rolando B.
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Le client n'a pas laissé de commentaire.

Joachim U.
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Le client n'a pas laissé de commentaire.

ROQUE G.
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2.00 a mile is a bit to much i will be using anther company or will buy a new truck

Leopoldo H.
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Great Customer experience.

Ronald N.
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Le client n'a pas laissé de commentaire.

Sait H.
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I highly recommend this location the staff went more then above and beyond helping me and actually giving me a newer van... quick, reliable and very friendly

Gina K.
Évaluation :

very clean and organized, inside & out...friendly & helpful staff

Alexey G.
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Le client n'a pas laissé de commentaire.

AMRO M G.
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Le client n'a pas laissé de commentaire.

PETER M.
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Le client n'a pas laissé de commentaire.

JASONJONEL G.
Évaluation :

This place is a scheme to make more money. They charged for a scratch THAT WE DID NOT DO. This location is a bunch of thieves.

Bill H.
Évaluation :

Le client n'a pas laissé de commentaire.

tamara g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

besnik K.
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Le client n'a pas laissé de commentaire.

OLEG C.
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Le client n'a pas laissé de commentaire.

Gustavo S.
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Le client n'a pas laissé de commentaire.

Michael B.
Évaluation :

Drop-off was easy- instructions were clear and simple.

Charles B.
Évaluation :

People were very courteous and friendly, truck was well maintained. Great experience!

ROBERTOA M.
Évaluation :

Le client n'a pas laissé de commentaire.

hellens n. | Expérience générale |
Évaluation :

Thank you

Marco T.
Évaluation :

Keep car updated with X marks, so User don't have to be pressured to find new defects

Marielle B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Howard H.
Évaluation :

nice service. thank you

Felix jose M.
Évaluation :

Good service Good equipment

Victor D.
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Le client n'a pas laissé de commentaire.

Jane L.
Évaluation :

Was very impressed by the service. How quickly they helped you and the cleanliness of the trucks. Called to let them know I was running late and they had no problem. Amazing customer service. I would definitely refer them to our clients. Thank you and great job.

LISAVICTO S.
Évaluation :

I didn't know the mileage was that expensive. This was my first time renting the van. I have no regrets, continued progress.

DANIEL P.
Évaluation :

Le client n'a pas laissé de commentaire.

Rafael O. | Premières impressions |
Évaluation :

Helpful staff and prompt service.

Gwen C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jose R.
Évaluation :

Le client n'a pas laissé de commentaire.

SEIF J.
Évaluation :

During our interaction the service representative asked me for an alternate phone number that she can call and verify at 8am sunday morning. This is the first time I heard of this. I have rented the motorcycle trailer over 50 times at least and have never had this happen. She would not skip this step and said it was the policy. I explained to her this has never Happened and there has to be a way to bypass this. I should not be forced to give an alternate phone number that is absolutely ridiculous and not anybodys bussiness. I can rent cars, fiance a car or mortgage a house without anybody calling the alternate phone number especially not on sunday morning. I needed the trailer, so I gave her a family members number which she obviously woke up. After this she tried to get me to return the trailer earlier or pay a 20 dollar fee for returning after hours. I told her I won't pay that fee because I will return it through the app/website. Not sure but it seems like she didn't even know that was a thing. The manager Mustafa seemed angry and all over the place. Yelling at the employees (who were very kind), when they were attaching my hitch because he thought they didn't put the rubber pieces on the end of the chain right. But it was fine. Overall this uhaul gave me an unsettling feeling of employees that are being taught to scam people by upper management. The employees seemed nice but timid and scared of management. I will not be returning here. I only came here because it was closer to what I was picking up, but I will go back to my Uhaul in Edison, NJ or the Jersey City Uhaul. Both of which have great employees and management. Like Erica in Edison always helps me out and is very quick and knowledgeable and kind.

KOFIR A.
Évaluation :

The Associates were knowledgeable and courteous.

LENIN F.
Évaluation :

Le client n'a pas laissé de commentaire.

james m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ALEX G.
Évaluation :

My whole experience, not specific to this location, was HORRIBLE. I never received a call the day before pickup confirming time and location, the location and pickup time changed multiple times, the truck I was given was TERRIBLE, it was clearly just brought out of storage as there was no decals, it was dirty, a tire was practically flat, and there was barely any gas. I will never use Uhaul again.

Luisa C.
Évaluation :

Le client n'a pas laissé de commentaire.

Efren T.
Évaluation :

To make sure that when you rent.the equipment, is guaranteed that guys to have available. Thanks,

Helen H.
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Le client n'a pas laissé de commentaire.

YOAN P.
Évaluation :

Le client n'a pas laissé de commentaire.

Aurimas R.
Évaluation :

29383883 Pick Up Location: Kwikchek 123 Rte 17 S Hasbrouck Heights, NJ 07604 Date & Time: Saturday, October 10, 2020 at 7:00 AM, Trailer was there, but no U-haul representative, as he told kwickcheck clerk.., tell customer system is down and for him to come back at 1:30.. it was guaranteed reservation or u-haul would pay me 50$. So far I don't see any email about 50$, and trailer was there but no one to hook it up. 123 rt 17 south is a terrible location !

Mofadal A.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan R.
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Le client n'a pas laissé de commentaire.

Alex C.
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Le client n'a pas laissé de commentaire.

Toshiro Y.
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Le client n'a pas laissé de commentaire.

Evan F.
Évaluation :

Always a good experience at this location.

JOSEPH F.
Évaluation :

quicker checkout

Michael H.
Évaluation :

Super smooth drop off process. Nice and quick.

Jeff B.
Évaluation :

For as busy as things were at the location, everything went smoothly and the staff was very nice and accommodating.

Charles H.
Évaluation :

Well done.

Timothy P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey L.
Évaluation :

Le client n'a pas laissé de commentaire.

Nithin S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tamara G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH M.
Évaluation :

Le client n'a pas laissé de commentaire.

PETERJOHN D.
Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN F.
Évaluation :

Le client n'a pas laissé de commentaire.

DELORES L.
Évaluation :

Le client n'a pas laissé de commentaire.

MARIA V.
Évaluation :

Le client n'a pas laissé de commentaire.

Roxana C.
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Le client n'a pas laissé de commentaire.

Jesse V.
Évaluation :

Le client n'a pas laissé de commentaire.

Eddie R.
Évaluation :

Nothing keep up the keep work there in this location they are all very friendly and helpful with the whole process of the rental. The property is also well kept and clean I have a storage unit there for a couple of months and the facility is very clean, Thank you all for such a job.

ROBERT K.
Évaluation :

Le client n'a pas laissé de commentaire.

Carol M.
Évaluation :

Le client n'a pas laissé de commentaire.

MANNIE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Sofia A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley B. | Expérience générale |
Évaluation :

I appreciate the extra effort by Michael to get the make the door easier to lock.

pablo p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nicole M. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

wilmert h. | Premières impressions |
Évaluation :

Michael and his team are very professional.

Cesar T. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Theodore P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Alexander L. | Expérience générale |
Évaluation :

After spending 30 minutes arranging the rental of the cargo van and the rental of the storage unit, I was notified that in fact I cannot complete the transaction because of some outstanding bogus charges from last year.... what a waste of time.

Pedro L. | Expérience générale |
Évaluation :

Me gusto la seguridad, limpieza, orden y buen trato. Thank you.😇😇😇

Allen C. | Premières impressions |
Évaluation :

I reserved 1+ week ahead of time and The Large storage unit I reserved was not available. I was split between two units apart from each other.

nieves p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

FERDINAND W. | Premières impressions |
Évaluation :

The setup with Walk up storage is just not usable. The hours of access to the storage unit through the actual entrance as opposed to the tiny fire door are not customer friendly whatsoever. The staff both in the office and in the facility were very friendly and very helpful. The facility offers sufficient parking and is kept very clean, at least from what I could tell.

julian c. | Premières impressions |
Évaluation :

the unit staff in North Bergen was great and helpful. the not working uhaul reservation process in Jersey City not that much. It caused extra stress on a super stressful day. Thats why I would overall not recommend uhaul to my friends anymore.

Joseph C. | Premières impressions |
Évaluation :

The staff was very understanding and explained everything.

Viola W. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

RAYLIN R. | Premières impressions |
Évaluation :

Michael Araujo, fue súper profesional y amable al igual la chica que me atendió Jenesse. Gracias por la súper atención y experiencia. Súper recomendado!

Andrew D. | Premières impressions |
Évaluation :

Very well run. Staff very knowledgeable, friendly and helpful. Facilities very clean

nora l. | Premières impressions |
Évaluation :

I was promised a storage facility the was not available and had to pay more than my original quote. I feel tricked...

abass G. | Premières impressions |
Évaluation :

It was a great experience for me. The storage units look clean and well maintained.

Darline J. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

nieves p. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

China J A. | Expérience générale |
Évaluation :

No problems

Rosanna P. | Expérience générale |
Évaluation :

I was happy with my storage but it got to expensive for me especially now with the pandemic I was unable to pay on time and I was charged an extra $20 on top of my storage rental!

Bradley B. | Premières impressions |
Évaluation :

Frustrating first day !!!!!!. The people were helpful, but some parts of your set-up and process are pretty bad: - Access code on card incorrect (and not corrected yet) - Used intercom to call for assistance, intercom is directly below loudspeaker playing repeating message ...hard to hear person on intercom...someone did show up and help me though. - 2 hrs after moving in, my unit had your lock on it with message "come to office".....had to load stuff back into car and drive upstairs to be told my lock not allowed... have to use specific lock....why don't you just include the lock in the price and stop the nonsense. !!!!! - at 5:15 PM on Sunday 8/9 automatic sliding door to storage had yellow chain across it .... had to use single door to get cart in/out ...awkward - MAIN THING: The holes in latch on the door to my unit do not line up ...VERY difficult to get you lock into both holes....it is impossible without using force to get them to line up.

Ismary E. | Premières impressions |
Évaluation :

Un personal muy amable y respetuoso

WESTER B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

RAYMOND L. | Expérience générale |
Évaluation :

Good customer service, great pricing, excellent, impeccable installations, I can't ask for more. I regretted not having used them before.

MICHAEL T. | Premières impressions |
Évaluation :

The staff at this facility has been nothing but exceptional. They communicate are friendly and knowledgeable. I appreciate the entire staff. When I checked in everything was ready and waiting. This has been a wonderful experience

Miguel A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

China J A. | Premières impressions |
Évaluation :

I have used U haul for over two years. Never had a problem. The dtaff was always very respectable and courteous. The manager Michael is always on point.

Timothy P. | Premières impressions |
Évaluation :

I just hate that I was charged an extra 40 dollars for a couple of hours. When I arrived at the facillity at around 1230pm. There was no reservation to return my truck there just that I had a storage unit. By the time Uhaul figured out I could just leave the vehicle there. Enough time was wasted to make e miss my deadline of 2:52pm. i thought since i was already on the premisies my time would be counted from when I got there. Overeall great place

Ricardo M. | Premières impressions |
Évaluation :

This Uhaul North Bergen location is very convenient . very clean , neat , it is big , competitive prices

William A. | Premières impressions |
Évaluation :

Very friendly and personal service experience.

brayan a. | Expérience générale |
Évaluation :

Clean place ... friendly people

Chabiraj S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

adrienne l. | Premières impressions |
Évaluation :

Michael the manager was very helpful at a time that can be very stressful

million n. | Premières impressions |
Évaluation :

Very clean and well maintained facility.

james c. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Justin L. | Premières impressions |
Évaluation :

Michael and the rest of his team were very helpful and accommodating. Everything was well maintained and explained very well.

joe d. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Humberto H. | Expérience générale |
Évaluation :

Michael and the whole team are committed to providing great customer service.

Rabindranauth D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

delores e l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Hyun Kyung K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tomika C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Nelson j P. | Expérience générale |
Évaluation :

Very easy to entry and clean place nice and friendly people fast to store your things

Rabindranauth D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Edward M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jorge M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

adrian h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brendan W. | Expérience générale |
Évaluation :

Extended access hours past 10 pm would be nice

BRIELLE H. | Expérience générale |
Évaluation :

Rude employees, different information about charges.

Henry A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

mariano p. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Marco L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brendan W. | Premières impressions |
Évaluation :

The only thing that could make this better would be expanded access hours

michael a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Dara S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lauren G. | Premières impressions |
Évaluation :

Janeese at the front customer office was extremely helpful and friendly. She was so pleasant in her demeanor and went out of her way to ensure I had everything I needed at setup. Would highly recommend!!

Christine T. | Premières impressions |
Évaluation :

Very slow check in. Was horrible. Systems were down. I tried to pay cash for my lock and it still took forever. Manager was nice. Facility was sparkling clean.

Lisa C. | Expérience générale |
Évaluation :

The people who work in this office as in the one in Ocala Florida all deserve raises. They Go above and beyond. Extremely competent and friendly and knowledgeable

Rafi Y. | Premières impressions |
Évaluation :

Ynesse was great. She was professional and very nice to work with. Clear and patient

adriana b. | Premières impressions |
Évaluation :

Good service

Carlos A. | Premières impressions |
Évaluation :

That's why I always return and use the service at this location Jacob was superb very friendly,efficient, and had a great attitude even know its was january1 people like him are great for any busines

Shelley G. | Premières impressions |
Évaluation :

Quick, courteous, professional, and pleasant experience from customer service to storage experience.

Glam S. | Expérience générale |
Évaluation :

Manager was very rude. The place at night didnt have light very scary. Had to use cellphone to use flashlight and very dirty no maintenance for the expectation for the amount you pay.

natalia carolina r. | Expérience générale |
Évaluation :

I was completely over charge !!! Manager Michael Araujo, wasn’t helpful or emphasized. I’ve used this company before in Others states and it’s the first time that I feel so over charge & disappointed

ALVERN S. | Expérience générale |
Évaluation :

Great and convenient facility

servia m. | Expérience générale |
Évaluation :

Perfect

Paulette P. | Premières impressions |
Évaluation :

Staff was very professional and courteous great team..

juan s. | Premières impressions |
Évaluation :

My experience was very nice, considering the amount of stress dealing with the moving process. The staff was very professional and helpful.

christopher W. | Premières impressions |
Évaluation :

Everyone's help was exceptional. I was made to feel welcomed and accommodated at this facility.

boris i. | Expérience générale |
Évaluation :

. . .

Rachel R. | Premières impressions |
Évaluation :

The online interface is clunky and about 10 years behind the times. It was frustrating to use. The car tow trailer we used was faulty. I was overcharged for insurance while the truck was stored for 5

Patricia D. | Expérience générale |
Évaluation :

Pleasantly surprised. Overall experience went well from renting a truck to the storage. Clean facilities as well which was important for me for the storage unit.

yisbet p. | Premières impressions |
Évaluation :

Excellent service

Transcontinental Gas PIPE L. | Expérience générale |
Évaluation :

Excellent service

dionis b. | Expérience générale |
Évaluation :

My only issue was that the roll away later was broken and every time I rolled it to get up to my storage unit it was uneven almost causing me to fall.

emma p. | Premières impressions |
Évaluation :

Very polite and courteous service .. will use again and refer customers!

Blas S. | Expérience générale |
Évaluation :

Can you plz signal access to premises from tonelly ave south by 67 st

ralph r. | Expérience générale |
Évaluation :

Good

Carlos M. | Premières impressions |
Évaluation :

Great Service and very Friendly

mark m. | Expérience générale |
Évaluation :

Good experience

Jose S. | Premières impressions |
Évaluation :

I've never had a more upseting and frustrating experience than the one I had at Uhaul Yesterday, this space won't be enough to explain my frustration. It will be helpful if someone contact me.

victor c. | Premières impressions |
Évaluation :

The agent is a excelente person

cesar a. | Expérience générale |
Évaluation :

Good!!! Ezcelent services Thanks.

debora y. | Premières impressions |
Évaluation :

Everyone was really helpful and kind! Thank you!

Jeffrey M V. | Premières impressions |
Évaluation :

I was pleasantly surprised by how efficient and friendly this place was. I rented a truck and a storage unit. Everything went flawlessly.

peidong y. | Premières impressions |
Évaluation :

Friendly and efficient staff.

kristal b. | Expérience générale |
Évaluation :

Very horrible service... it’s not my first time renting a Uhaul or renting out a storage unit from this place and it’s the first time I had a horrible experience with the Uhaul renting truck

Paul P. | Premières impressions |
Évaluation :

Awesome team and experience!

Yesenia S. | Premières impressions |
Évaluation :

Everything was great, the only thing that would of made it excellent was if i had gotten the one free month at the beginning instead of as the second month.

Rose T. | Expérience générale |
Évaluation :

It was a great benefit to be granted a free month of storage with my rental. Unfortunately, I am unable to afford anything longer. The staff was attentive, personable and professional.

LORENA R. | Expérience générale |
Évaluation :

uhaul charge the monthly payment even when l let know l move out l hope so they return my money

Alexander B. | Expérience générale |
Évaluation :

Everyone were very helpful!

Byron W. | Premières impressions |
Évaluation :

Great staff. Was very helpful and kind even as they were trying to close out for the day. Storage facilities are VERY clean.

shankar d. | Expérience générale |
Évaluation :

All good

francisco t. | Premières impressions |
Évaluation :

The lady that took care of me was excellent and answered all my questions like a pro !!

Charlie J. | Expérience générale |
Évaluation :

Sensors for lighting could be better otherwise great place for storage

jorge m. | Expérience générale |
Évaluation :

Very nice staff 👌

Harold P. | Premières impressions |
Évaluation :

The truck went fine no issues there. But the front desk people really should only deal with client in front of them. There were too many times where I was put in hold while in the phone

yanna a. | Premières impressions |
Évaluation :

He was very polite.

Josephina F. | Expérience générale |
Évaluation :

N/A

Dmitry K. | Expérience générale |
Évaluation :

Very helpful staff

vanessa a. | Expérience générale |
Évaluation :

Horrible service. Will never rent a storage at your Facility again.

Mayk H. | Premières impressions |
Évaluation :

Staff were professional . Only draw back was ramp was covered with snow and ice . Moving my things was challenging . Did drop my dresser on floor because of it .

ASAP R. | Premières impressions |
Évaluation :

The staff of U-Haul are simply the best.Very attentive and professional. We at ASAP Road service will like to give thanks to all your staff.

elizabeth c. | Premières impressions |
Évaluation :

The manager michael was great on the day I made my reservation. They had issues finding my reservation but they helped me to the best of their ability to get that fixed.

jorge m. | Premières impressions |
Évaluation :

Very nice 👌😊 The best service I will recommended ty

Jake B. | Expérience générale |
Évaluation :

Haven't had great experiences with U-Haul lately but this one went very well. I had some very strict windows and the driver ensured he could accomplish the job and keep me out of trouble. many thanks!

Nila S. | Premières impressions |
Évaluation :

Place is amazingly clean, staff is friendly and accommodating. Love this place!

Rosanna P. | Premières impressions |
Évaluation :

Their service and the employees are absolutely helpful!

CLEVELAND B. | Expérience générale |
Évaluation :

GM Micheal Aroujo is Great....Thats all i will say

Kevin C. | Expérience générale |
Évaluation :

Everything went smoothly but there was no one present on site to assist with U-Box once set outside for our access/entry.

scott e. | Premières impressions |
Évaluation :

Safe storage gave me a cheaper price for a 10x10, got charged a lot for a simple small move never again very difficult to access property

louie w. | Premières impressions |
Évaluation :

I’ve never been more Satisfied to any other U-Haul storage or any other you or any other stores like the one in North Bergen U-Haul storage it every which way that they could be satisfied me very well

edagar l. | Premières impressions |
Évaluation :

Good customer service awesome.

marcos c. | Premières impressions |
Évaluation :

One of the advantages a storage facility should have if a customers option of whethe they want to have automatic payment or not. this place just dosent give you that option, so the customer is forced

Derek I. | Expérience générale |
Évaluation :

WAY too many issues and not enough space allowed. Needed to involve corporate got no help. Don't appreciate coercion tactics and lies by agents. DO NOT USE THESE PEOPLE FOR U-BOX MOVES!

Juan A. | Expérience générale |
Évaluation :

Front desk employees using cell phones while customers are waiting to be serve it is unacceptable and even worse when are dealing with personal issues that no one is interested to know

Jeanine B. | Expérience générale |
Évaluation :

Thank you!

jasmine g. | Expérience générale |
Évaluation :

Always received great help from everyone!

Lucila D. | Expérience générale |
Évaluation :

Muy agradecida es la primera vez que uso el servicio de U-haul, excelente servicio. Lo recomiendo cien por ciento. Gracias.

Felipe V. | Expérience générale |
Évaluation :

At this location, it seems pretty standard for all employees to just seem careless and rude. I’m always uncomfortable when getting to this location and I never see a smile in any employees faces

ADRIANA B. | Expérience générale |
Évaluation :

Good service.. Thank you

Ashraf K. | Expérience générale |
Évaluation :

Thank you for everything

abigail h. | Expérience générale |
Évaluation :

The storage has everything I need both the service and staff. Thank you

Stefan F. | Expérience générale |
Évaluation :

no further comments

michael s. | Expérience générale |
Évaluation :

The absolute best part of this facility is the manager Michael. It is purely because of him that I would return and recommend this place. You cannot do any better.

Tom R. | Expérience générale |
Évaluation :

Nice and friendly service.

Gilbert D. | Réservation |
Évaluation :

Absolutely horrible. They did not even look at me when I came in to tell me they were busy. Both were on the phone. When one was finally ready she didn't want to help me and passed me over.

paul o. | Expérience générale |
Évaluation :

This was done by telephone and online. I did not visit the facility. Maybe an additional answer of Does Not Apply should be added to the Rating Questionnaire.

Edgar Z. | Expérience générale |
Évaluation :

Michael is the best

Taj madona M. | Expérience générale |
Évaluation :

Everytime I have went to this specific UHaul, I get treated amazingly. Michael the manager and his staff are attentive, helpful and do a great job keeping the facility and the trucks clean.

SHIQI D. | Expérience générale |
Évaluation :

good

Felipe V. | Réservation |
Évaluation :

Facility is great. The only downside are the employees who always seem to be unhappy and bored. That genuine extra smile would go places

Christopher T. | Expérience générale |
Évaluation :

Had an average experience

michael a. | Expérience générale |
Évaluation :

Great location

Robinson D. | Réservation |
Évaluation :

Front desk clerk notified me I would not be eligible for 1 month free because I rented U-Haul van from Jersey City location.

yoshiki h. | Expérience générale |
Évaluation :

   Excellent                   

Neil M. | Expérience générale |
Évaluation :

Get staff Thanks!

Carmella R. | Expérience générale |
Évaluation :

great

Robert Y. | Réservation |
Évaluation :

Dina was very pleasant and helpful

Chris M. | Expérience générale |
Évaluation :

wagner did a great jb

EUGENIA H. | Réservation |
Évaluation :

The location was clean, the staff was friendly and helpful explaining the procedures. I would recommend this storage location.

June S. | Expérience générale |
Évaluation :

Wagner gave some of the best customer service I have seen in any industry. He was totally on top of things; always knew exactly what was going on; always helpful. Highly recommend him.

Fransheska C. | Expérience générale |
Évaluation :

The lady manager was rude and disrespectful and everyone called 24/7 for payments, it was super annoying. When I went to take my stuff out , they gave us a hard time . Wouldn’t EVER use this again

steven v. | Expérience générale |
Évaluation :

Speedy customer service. Always a smiling staff. Profesional and knowledgeable.

David L. | Réservation |
Évaluation :

My confirmed 24h access was not processed on THE DAY OF MY MOVE. I spent hours packing to get there and get Access Denied. Site nor GM have responded 2 days now. Horrible.

aricapa v. | Expérience générale |
Évaluation :

U-HAUL the best!!!

vijay p. | Réservation |
Évaluation :

Nice & good

EMMA Y. | Expérience générale |
Évaluation :

This store’ all staffs are so nice and helpful

Andrew H. | Expérience générale |
Évaluation :

We rented to uhaul boxes and Wagner was great to work with picking them up and dropping them off.

LEAH F. | Expérience générale |
Évaluation :

Was very satisfied from the time I pulled up til the time I moved out. The staff had always been the best part and very professional and helpful.

nairoby d. | Expérience générale |
Évaluation :

The representative and manager at this organization are very unprofessional.

Jose S. | Expérience générale |
Évaluation :

I have only one suggestion, the lights turn off too soon and I had to walk to the end of the corridor many times to activate the motion detector. They should last longer

karina g. | Expérience générale |
Évaluation :

Great

DONALD P. | Expérience générale |
Évaluation :

The staff was very supportive and clear

Carla D. | Réservation |
Évaluation :

Terrible customer service and the attitude of the folks on site was the worst I've experienced. Acting as if my call and appearance there was a nuisance to their day.

Moti T. | Expérience générale |
Évaluation :

A

Carmen B. | Expérience générale |
Évaluation :

No good service

Libby M. | Expérience générale |
Évaluation :

Michael was extremely helpful and went ‘the extra mile’ to make things more convenient for me to pick up my U-box and U-Haul truck at the same location.

nury t. | Expérience générale |
Évaluation :

It was my first time renting an storage,and the staff was so friendly, professional and explain me everything. I feel so comfortable and I'll recommend to a family and friends.

nidia r. | Réservation |
Évaluation :

Customer service is a little slow.

Alien T. | Expérience générale |
Évaluation :

Wonderful service great experience...

Sophonie S. | Expérience générale |
Évaluation :

Staff was rude and uncaring. I called to confirm a time to unload my ubox and was told that it would be outside. When I arrived, it was still in the warehouse. Will never use uhaul ever again.

Julio C. | Expérience générale |
Évaluation :

Great facilities but unfriendly staff.

Nina K. | Expérience générale |
Évaluation :

No further comments.

Mary G. | Expérience générale |
Évaluation :

I would have stayed at your facility if you were in my hometown! I loved your facility but needed to be closer to home.

jonathan r. | Expérience générale |
Évaluation :

Lady at front desk sent a helper to take pictures of storage, sine u had my 2 year old son. She didn’t make me walk back downstairs - this is customer service

pedro m. | Expérience générale |
Évaluation :

None

anthony k. | Expérience générale |
Évaluation :

A most friendly & professional staff!

steven B. | Expérience générale |
Évaluation :

excellent U-haul storage facility. Clean, new...very helpful staff and great hours!

annie l. | Expérience générale |
Évaluation :

Great

MICHAEL L. | Expérience générale |
Évaluation :

Friendly, helpful, and attentive.

Yasuyoshi K. | Expérience générale |
Évaluation :

Very good

Non reviews have been submitted for this location.

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