Évaluations des clients U-Haul Moving & Storage of North Bergen

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of North Bergen

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Jimmy B.
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Le client n'a pas laissé de commentaire.

Andy B.
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Le client n'a pas laissé de commentaire.

Irvin V.
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Le client n'a pas laissé de commentaire.

JOSEPH G.
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Le client n'a pas laissé de commentaire.

Nelson M.
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These guys were friendly, fast & efficient during the entire process , picking up and dropping off. I will drive the extra miles to do business again with these guys!!!

Raymond R.
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Miles prices to high

Julio J.
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Le client n'a pas laissé de commentaire.

Santo D.
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Le client n'a pas laissé de commentaire.

Aren T.
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I drop the key buy mistake before i close the account. After i lock the door it was asking me the milage and i couldn't write the number. I left the car 7.30 pm and morning time they charged me $20.00. I explained the guy about it but he didn't hepled me . I told him many times which was mistake ...

John R.
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Le client n'a pas laissé de commentaire.

Robert R.
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You guys were fantastic!!

Carlos D.
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Le client n'a pas laissé de commentaire.

Nelson T.
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Le client n'a pas laissé de commentaire.

Victoria V.
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Le client n'a pas laissé de commentaire.

Nicholas P.
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Le client n'a pas laissé de commentaire.

Andrea P.
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Le client n'a pas laissé de commentaire.

Ethelroy P.
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Make the pick up approval process more friendly

Anthony F.
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Simplify check it

Carlos M.
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To improve you can ask about IF the customer would like the extra equipment you put on your trucks. The small dolly and the mat plastic bag, which are both sealed on the truck and takes a very good strategic space.

Maikon S.
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Le client n'a pas laissé de commentaire.

Ahmet S.
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Le client n'a pas laissé de commentaire.

Edgar D.
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Le client n'a pas laissé de commentaire.

German S.
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No comments.

Christine T. | First Impressions |
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Very slow check in. Was horrible. Systems were down. I tried to pay cash for my lock and it still took forever. Manager was nice. Facility was sparkling clean.

Sharon C.
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Le client n'a pas laissé de commentaire.

Howard H.
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Pick up location was great!

Harold M.
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Keep up the high standards

Sergio S.
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Great Service!!!

Mauricio G.
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Le client n'a pas laissé de commentaire.

Jefry E.
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Le client n'a pas laissé de commentaire.

Luis M.
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Le client n'a pas laissé de commentaire.

Michael C.
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Le client n'a pas laissé de commentaire.

Julio S.
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Le client n'a pas laissé de commentaire.

PATRICIA A.
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Le client n'a pas laissé de commentaire.

Ashley G.
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Le client n'a pas laissé de commentaire.

Kathleen K.
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Le client n'a pas laissé de commentaire.

Warren B.
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Le client n'a pas laissé de commentaire.

Andras S.
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Le client n'a pas laissé de commentaire.

Lisa C. | Overall Experience |
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The people who work in this office as in the one in Ocala Florida all deserve raises. They Go above and beyond. Extremely competent and friendly and knowledgeable

Jonathan W.
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Le client n'a pas laissé de commentaire.

Jesse R.
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Only issue was that I needed a second phone number and someone actually had to answer. That is unnecessary in my opinion.

Rafael M.
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Le client n'a pas laissé de commentaire.

Terence B.
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Le client n'a pas laissé de commentaire.

Christopher K.
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We were driving this 26' truck from NJ to FL - we broke down with a hose that broke all the way off in Stony Creek, VA. The customer service at Uhaul was excellent, and the mechanic showed up within 20 minutes, but it caused us a 2.5 hr delay because the mechanic had to leave our location to obtain the correct part. The mechanic said he had the exact same thing happen with another Uhaul truck the week before. I believe that there should be better maintenance checks to possibly avoid this in the future.

Jennifer L.
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Le client n'a pas laissé de commentaire.

Atalay B.
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Michael was amazing. He is the reason we continually go back to this location and rent out trucks here.

Luis Carlos B.
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Le client n'a pas laissé de commentaire.

Rafi Y. | First Impressions |
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Ynesse was great. She was professional and very nice to work with. Clear and patient

Daniel N.
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No comentes , your service is great and your have on excellent crew

jose V.
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Le client n'a pas laissé de commentaire.

Young S.
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I do not understand why it took so long to approve while I was checking in by mobile. Your online customer service agent was super slow. I rent your truck every month. If the agent looked up guest history, he/she might speed up to approve. Very sad.

kashyap r S.
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Le client n'a pas laissé de commentaire.

david C.
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Have tow dolly available at rental location when it was already reserved a week ahead of time at that location instead going somewhere else to pickup. Also in working order.

joefred j H.
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Le client n'a pas laissé de commentaire.

Ronan F.
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The price could be better.

Michael K.
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Wait time was excessive. Employees were more focused on break time than reducing customer lines. I waited 20 plus minutes but the cashier let another customer cut right in front of me, over my vocal objection. Poor customer experience.

adriana b. | First Impressions |
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Good service

Juan M.
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Le client n'a pas laissé de commentaire.

Sara W.
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I did communicate over the phone with someone from the North Bergen location and she was extremely helpful. This reinforces my point that the individual locations and associates are not the problem.

marino G.
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Le client n'a pas laissé de commentaire.

Henry F.
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Le client n'a pas laissé de commentaire.

Carlos A. | First Impressions |
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That's why I always return and use the service at this location Jacob was superb very friendly,efficient, and had a great attitude even know its was january1 people like him are great for any busines

Gautam M.
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1. UHaul handles the "Payment code" for paying loaders extremely poorly - it required creating an uhaul account for no rhyme or reason - and delayed departure by an hour 2. Truck battery died after loading - !*?!@! - and all ur contact center would say - go to uhaul/help ?!? Wtf !! The pick up location guys were far more helpful - on a serious note, u need some of ur execs to encounter the need for a roadside assistance and learn what the customers go thru

Ibrahim E.
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Le client n'a pas laissé de commentaire.

Jason R.
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Your staff is amazing. 5 stars would highly recommend using this place. Thanks for everything.

Francisco J.
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Le client n'a pas laissé de commentaire.

Rafael C.
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Everything was handle very well, they do need more help taking care of the customers and the current system in place, requiring customers to over and over continue to show prove of contacts, having done business the previous day it should be eliminated. I believe is unnecessary. Other than that all went well.

Durval P.
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The place and staff are very helpful and kindly! But the uhall company if really worry about customer satisfaction need to think about rental agreements, it's not correct rent a equipment for 4 days if the customers will need it only 1 or 2 days.

Michael P.
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Le client n'a pas laissé de commentaire.

Jeremias R.
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Le client n'a pas laissé de commentaire.

Shelley G. | First Impressions |
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Quick, courteous, professional, and pleasant experience from customer service to storage experience.

Christopher O.
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The young lady who took care of me was fantastic. I belive her nam was Tina. Very friendly and kind. It was the best service from uhaul that I had. Thank you Have a great New Year

Richard S.
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They told me I was charged for an extra day- they could not explain why I was being charged but all they did was say that was the total. No explanation even though my contract I had an really agreed upon stated I was not to be charged for an extra day.

Kenneth J.
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Le client n'a pas laissé de commentaire.

Miguel D.
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Super friendly staff very helpful. Its nice to see good customer service.

BORIS K.
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Le client n'a pas laissé de commentaire.

Patrick M.
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U-Haul changed the location of our truck pickup the day before our move! We were trying to be near Flatbush in Brooklyn, but we had to go to North Bergen, NJ to pick up the truck, which cost us $47 in tolls to get back to Brooklyn. They said they would give us extra miles for that, but they didn't and we had to pay extra when we returned the truck. The people in the location were fine. The truck windshield was filthy and we couldn't see through it when the sun hit it.

Roy K.
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As always great service and equipment!!

Douglas S.
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Pet peeve on uhaul rentals. Every time I make a reservation months in advance the pickup location changes 24 hours from pickup time. No way to treat a customer.

Yanira C.
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Me encantó buen servicio gracias

Euris C.
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Manager was very friendly. I did not understand a $12 dollar tax charged to me and she took the time to help me understand where was it coming from.

MICHELLE L.
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Le client n'a pas laissé de commentaire.

Janice L.
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Le client n'a pas laissé de commentaire.

Patrick S.
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Le client n'a pas laissé de commentaire.

jesus P.
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Le client n'a pas laissé de commentaire.

Robert G.
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I was served right away so I cant complain about anything

jose P.
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Le client n'a pas laissé de commentaire.

Dmitriy K.
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I almost had an accident due to mechanical problem with car and tires, Customer service charged me full price and nobody even cared what cam be done to improve this experience Awful awful location

Jose R.
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Le client n'a pas laissé de commentaire.

Ramon C.
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Make drop off easier.

Molefi N.
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Helpful Staff

robert E.
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better training to customer on how to use dash board programs. The low pressure control was on entire 80 miles. I had to stop and put air in tires 2x during my travels.

Jason G.
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the service at this location was awesome. from pick up to return. Very friendly and knowledgeable staff.

Luther H.
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Le client n'a pas laissé de commentaire.

Yohan G.
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Nothing. Everyone makes sure customers are well taken care of.

Patricia C.
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Le client n'a pas laissé de commentaire.

Juan M.
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Le client n'a pas laissé de commentaire.

Moses G.
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Everything was fine no problems easy for me especially after a big trip!!!

Teofilo D.
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Le client n'a pas laissé de commentaire.

Nikolaos T.
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All the workers excellent

Jennie Y.
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The gentleman who checked me in was quick to appear after I pulled in to drop off my rental. He went through the check in process in a timely matter and sent me on my way. It was great!

Jayantkumar P.
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satisfied with service providers

Alcua B.
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Great service

Glam S. | Overall Experience |
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Manager was very rude. The place at night didnt have light very scary. Had to use cellphone to use flashlight and very dirty no maintenance for the expectation for the amount you pay.

eric K.
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I’ve rented U-Haul car haulers in the past it has never taken more then ten minutes to get in and get out. The person I dealt with was very nice as well as the one that helped connect the trailer but I was there for 45 minutes. Wasn’t busy with long lines. Pictures of my license and credit card I was taken with a phone that looks like a beat up personal phone. I understand taking a copy of I.d. But photo copy or with a device connected or with U-Haul name with all the identity left just seemed like it could’ve been more professional and explained why it was being done as all the others I’ve been to had been.

Dan Z.
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Le client n'a pas laissé de commentaire.

Nelson T.
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Nothing. Friendly, professional staff.

natalia carolina r. | Overall Experience |
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I was completely over charge !!! Manager Michael Araujo, wasn’t helpful or emphasized. I’ve used this company before in Others states and it’s the first time that I feel so over charge & disappointed

ALVERN S. | Overall Experience |
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Great and convenient facility

servia m. | Overall Experience |
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Perfect

Paulette P. | First Impressions |
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Staff was very professional and courteous great team..

juan s. | First Impressions |
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My experience was very nice, considering the amount of stress dealing with the moving process. The staff was very professional and helpful.

christopher W. | First Impressions |
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Everyone's help was exceptional. I was made to feel welcomed and accommodated at this facility.

boris i. | Overall Experience |
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. . .

Rachel R. | First Impressions |
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The online interface is clunky and about 10 years behind the times. It was frustrating to use. The car tow trailer we used was faulty. I was overcharged for insurance while the truck was stored for 5

Patricia D. | Overall Experience |
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Pleasantly surprised. Overall experience went well from renting a truck to the storage. Clean facilities as well which was important for me for the storage unit.

yisbet p. | First Impressions |
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Excellent service

Transcontinental Gas PIPE L. | Overall Experience |
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Excellent service

dionis b. | Overall Experience |
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My only issue was that the roll away later was broken and every time I rolled it to get up to my storage unit it was uneven almost causing me to fall.

emma p. | First Impressions |
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Very polite and courteous service .. will use again and refer customers!

Blas S. | Overall Experience |
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Can you plz signal access to premises from tonelly ave south by 67 st

ralph r. | Overall Experience |
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Good

Carlos M. | First Impressions |
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Great Service and very Friendly

mark m. | Overall Experience |
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Good experience

Jose S. | First Impressions |
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I've never had a more upseting and frustrating experience than the one I had at Uhaul Yesterday, this space won't be enough to explain my frustration. It will be helpful if someone contact me.

victor c. | First Impressions |
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The agent is a excelente person

cesar a. | Overall Experience |
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Good!!! Ezcelent services Thanks.

debora y. | First Impressions |
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Everyone was really helpful and kind! Thank you!

Jeffrey M V. | First Impressions |
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I was pleasantly surprised by how efficient and friendly this place was. I rented a truck and a storage unit. Everything went flawlessly.

peidong y. | First Impressions |
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Friendly and efficient staff.

kristal b. | Overall Experience |
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Very horrible service... it’s not my first time renting a Uhaul or renting out a storage unit from this place and it’s the first time I had a horrible experience with the Uhaul renting truck

Paul P. | First Impressions |
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Awesome team and experience!

Yesenia S. | First Impressions |
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Everything was great, the only thing that would of made it excellent was if i had gotten the one free month at the beginning instead of as the second month.

Rose T. | Overall Experience |
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It was a great benefit to be granted a free month of storage with my rental. Unfortunately, I am unable to afford anything longer. The staff was attentive, personable and professional.

LORENA R. | Overall Experience |
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uhaul charge the monthly payment even when l let know l move out l hope so they return my money

Alexander B. | Overall Experience |
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Everyone were very helpful!

Byron W. | First Impressions |
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Great staff. Was very helpful and kind even as they were trying to close out for the day. Storage facilities are VERY clean.

shankar d. | Overall Experience |
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All good

francisco t. | First Impressions |
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The lady that took care of me was excellent and answered all my questions like a pro !!

Charlie J. | Overall Experience |
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Sensors for lighting could be better otherwise great place for storage

jorge m. | Overall Experience |
Évaluation :

Very nice staff 👌

Harold P. | First Impressions |
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The truck went fine no issues there. But the front desk people really should only deal with client in front of them. There were too many times where I was put in hold while in the phone

yanna a. | First Impressions |
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He was very polite.

Josephina F. | Overall Experience |
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N/A

Dmitry K. | Overall Experience |
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Very helpful staff

vanessa a. | Overall Experience |
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Horrible service. Will never rent a storage at your Facility again.

Mayk H. | First Impressions |
Évaluation :

Staff were professional . Only draw back was ramp was covered with snow and ice . Moving my things was challenging . Did drop my dresser on floor because of it .

ASAP R. | First Impressions |
Évaluation :

The staff of U-Haul are simply the best.Very attentive and professional. We at ASAP Road service will like to give thanks to all your staff.

elizabeth c. | First Impressions |
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The manager michael was great on the day I made my reservation. They had issues finding my reservation but they helped me to the best of their ability to get that fixed.

jorge m. | First Impressions |
Évaluation :

Very nice 👌😊 The best service I will recommended ty

Jake B. | Overall Experience |
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Haven't had great experiences with U-Haul lately but this one went very well. I had some very strict windows and the driver ensured he could accomplish the job and keep me out of trouble. many thanks!

Nila S. | First Impressions |
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Place is amazingly clean, staff is friendly and accommodating. Love this place!

Rosanna P. | First Impressions |
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Their service and the employees are absolutely helpful!

CLEVELAND B. | Overall Experience |
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GM Micheal Aroujo is Great....Thats all i will say

Kevin C. | Overall Experience |
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Everything went smoothly but there was no one present on site to assist with U-Box once set outside for our access/entry.

scott e. | First Impressions |
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Safe storage gave me a cheaper price for a 10x10, got charged a lot for a simple small move never again very difficult to access property

louie w. | First Impressions |
Évaluation :

I’ve never been more Satisfied to any other U-Haul storage or any other you or any other stores like the one in North Bergen U-Haul storage it every which way that they could be satisfied me very well

edagar l. | First Impressions |
Évaluation :

Good customer service awesome.

marcos c. | First Impressions |
Évaluation :

One of the advantages a storage facility should have if a customers option of whethe they want to have automatic payment or not. this place just dosent give you that option, so the customer is forced

Derek I. | Overall Experience |
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WAY too many issues and not enough space allowed. Needed to involve corporate got no help. Don't appreciate coercion tactics and lies by agents. DO NOT USE THESE PEOPLE FOR U-BOX MOVES!

Juan A. | Overall Experience |
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Front desk employees using cell phones while customers are waiting to be serve it is unacceptable and even worse when are dealing with personal issues that no one is interested to know

Jeanine B. | Overall Experience |
Évaluation :

Thank you!

jasmine g. | Overall Experience |
Évaluation :

Always received great help from everyone!

Lucila D. | Overall Experience |
Évaluation :

Muy agradecida es la primera vez que uso el servicio de U-haul, excelente servicio. Lo recomiendo cien por ciento. Gracias.

Felipe V. | Overall Experience |
Évaluation :

At this location, it seems pretty standard for all employees to just seem careless and rude. I’m always uncomfortable when getting to this location and I never see a smile in any employees faces

ADRIANA B. | Overall Experience |
Évaluation :

Good service.. Thank you

Ashraf K. | Overall Experience |
Évaluation :

Thank you for everything

abigail h. | Overall Experience |
Évaluation :

The storage has everything I need both the service and staff. Thank you

Stefan F. | Overall Experience |
Évaluation :

no further comments

michael s. | Overall Experience |
Évaluation :

The absolute best part of this facility is the manager Michael. It is purely because of him that I would return and recommend this place. You cannot do any better.

Tom R. | Overall Experience |
Évaluation :

Nice and friendly service.

Gilbert D. | Réservation |
Évaluation :

Absolutely horrible. They did not even look at me when I came in to tell me they were busy. Both were on the phone. When one was finally ready she didn't want to help me and passed me over.

paul o. | Overall Experience |
Évaluation :

This was done by telephone and online. I did not visit the facility. Maybe an additional answer of Does Not Apply should be added to the Rating Questionnaire.

Edgar Z. | Overall Experience |
Évaluation :

Michael is the best

Taj madona M. | Overall Experience |
Évaluation :

Everytime I have went to this specific UHaul, I get treated amazingly. Michael the manager and his staff are attentive, helpful and do a great job keeping the facility and the trucks clean.

SHIQI D. | Overall Experience |
Évaluation :

good

Felipe V. | Réservation |
Évaluation :

Facility is great. The only downside are the employees who always seem to be unhappy and bored. That genuine extra smile would go places

Christopher T. | Overall Experience |
Évaluation :

Had an average experience

michael a. | Overall Experience |
Évaluation :

Great location

Robinson D. | Réservation |
Évaluation :

Front desk clerk notified me I would not be eligible for 1 month free because I rented U-Haul van from Jersey City location.

yoshiki h. | Overall Experience |
Évaluation :

   Excellent                   

Neil M. | Overall Experience |
Évaluation :

Get staff Thanks!

Carmella R. | Overall Experience |
Évaluation :

great

Robert Y. | Réservation |
Évaluation :

Dina was very pleasant and helpful

Chris M. | Overall Experience |
Évaluation :

wagner did a great jb

EUGENIA H. | Réservation |
Évaluation :

The location was clean, the staff was friendly and helpful explaining the procedures. I would recommend this storage location.

June S. | Overall Experience |
Évaluation :

Wagner gave some of the best customer service I have seen in any industry. He was totally on top of things; always knew exactly what was going on; always helpful. Highly recommend him.

Fransheska C. | Overall Experience |
Évaluation :

The lady manager was rude and disrespectful and everyone called 24/7 for payments, it was super annoying. When I went to take my stuff out , they gave us a hard time . Wouldn’t EVER use this again

steven v. | Overall Experience |
Évaluation :

Speedy customer service. Always a smiling staff. Profesional and knowledgeable.

David L. | Réservation |
Évaluation :

My confirmed 24h access was not processed on THE DAY OF MY MOVE. I spent hours packing to get there and get Access Denied. Site nor GM have responded 2 days now. Horrible.

aricapa v. | Overall Experience |
Évaluation :

U-HAUL the best!!!

vijay p. | Réservation |
Évaluation :

Nice & good

EMMA Y. | Overall Experience |
Évaluation :

This store’ all staffs are so nice and helpful

Andrew H. | Overall Experience |
Évaluation :

We rented to uhaul boxes and Wagner was great to work with picking them up and dropping them off.

LEAH F. | Overall Experience |
Évaluation :

Was very satisfied from the time I pulled up til the time I moved out. The staff had always been the best part and very professional and helpful.

nairoby d. | Overall Experience |
Évaluation :

The representative and manager at this organization are very unprofessional.

Jose S. | Overall Experience |
Évaluation :

I have only one suggestion, the lights turn off too soon and I had to walk to the end of the corridor many times to activate the motion detector. They should last longer

karina g. | Overall Experience |
Évaluation :

Great

DONALD P. | Overall Experience |
Évaluation :

The staff was very supportive and clear

Carla D. | Réservation |
Évaluation :

Terrible customer service and the attitude of the folks on site was the worst I've experienced. Acting as if my call and appearance there was a nuisance to their day.

Moti T. | Overall Experience |
Évaluation :

A

Carmen B. | Overall Experience |
Évaluation :

No good service

Libby M. | Overall Experience |
Évaluation :

Michael was extremely helpful and went ‘the extra mile’ to make things more convenient for me to pick up my U-box and U-Haul truck at the same location.

nury t. | Overall Experience |
Évaluation :

It was my first time renting an storage,and the staff was so friendly, professional and explain me everything. I feel so comfortable and I'll recommend to a family and friends.

nidia r. | Réservation |
Évaluation :

Customer service is a little slow.

Alien T. | Overall Experience |
Évaluation :

Wonderful service great experience...

Sophonie S. | Overall Experience |
Évaluation :

Staff was rude and uncaring. I called to confirm a time to unload my ubox and was told that it would be outside. When I arrived, it was still in the warehouse. Will never use uhaul ever again.

Julio C. | Overall Experience |
Évaluation :

Great facilities but unfriendly staff.

Nina K. | Overall Experience |
Évaluation :

No further comments.

Mary G. | Overall Experience |
Évaluation :

I would have stayed at your facility if you were in my hometown! I loved your facility but needed to be closer to home.

jonathan r. | Overall Experience |
Évaluation :

Lady at front desk sent a helper to take pictures of storage, sine u had my 2 year old son. She didn’t make me walk back downstairs - this is customer service

pedro m. | Overall Experience |
Évaluation :

None

anthony k. | Overall Experience |
Évaluation :

A most friendly & professional staff!

steven B. | Overall Experience |
Évaluation :

excellent U-haul storage facility. Clean, new...very helpful staff and great hours!

annie l. | Overall Experience |
Évaluation :

Great

MICHAEL L. | Overall Experience |
Évaluation :

Friendly, helpful, and attentive.

Yasuyoshi K. | Overall Experience |
Évaluation :

Very good

Non reviews have been submitted for this location.

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