Customer Reviews for U-Haul Moving & Storage of North Canton

2 221 évaluations

5655 Whipple Ave NW   North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)

(330) 818-7403

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(330) 818-7403

5655 Whipple Ave NW
North Canton, OH 44720
(Heading N on Whipple Ave - We will be on the left side after Ron Marhofer)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Not cleaned very well, dirt and stones on the floor.

Richard W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEN I. 
Évaluation :
5

Everyone was nice and Treated me with respect the truck was very clean and very maintenance

SAMMY C. 
Évaluation :
4

Have the size of truck we want

TERRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

caroline h.  |  Expérience générale 
Évaluation :
5

Staff was well knowledge. They new what they was doing. Very polite and positive attitude.

RONALD G. 
Évaluation :
5

The employee we had was amazing and friendly for it being 7 am! She had me laughing, usually uhaul places are slow, have no character and aren't welcoming ,

KATIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rhonda H.  |  Expérience générale 
Évaluation :
5

I wish there was an access door closer to my unit but that is my only complaint

Jenna B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nellie B. 
Évaluation :
5

Micheal is an outstanding young man. Very professional and good customer service. A real hustler. I have employed many people over my career. I wish I could have had one like him. Ted Burkholder

Theodore B. 
Évaluation :
5

It couldn't be any better.

STEVEN V. 
Évaluation :
3

My only complaint is that the last year to year and a half there was always something parked up against the wall in front of our spot making it difficult to back our RV into the spot.

Marsha C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

Great, prompt, professional service. Equipment was spotless! I would recommend this location.

Cindy I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNROBERT A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYSON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYSON E. 
Évaluation :
5

The process was smooth and easy from checking out a van to returning the van. It was a positive and excellent experience. I definitely would use this location again.

ANGELA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
1

My vehicle was not ready on time. I chose the 24/7 share so I can pick up early. I check in and am unable. Customer service says they do not offer it. I'm forced to wait over an hour for the store to open. Why offer the feature and allow for customers to opt into it if you can not provide the service?

Kyle Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlene R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
4

Windshield was very dirty and bug splattered. Vehicle had so little gasoline the attendant suggested I go to a gas station immediately. The truck should have been filled with more gasoline than that.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
5

Very friendly staff who instantly resolved a problem where the unit I ordered online was not actually available. The facility is very clean. Even the restroom!

James F.  |  Premières impressions 
Évaluation :
4

The 6x12 wasn't 6 foot opening and couldn't use it so never get the tailgate one again! I wasted 50$ for nothing!!!

GEORGE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THEODORE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C.  |  Expérience générale 
Évaluation :
5

While there is always room for improvement I see none here…professional and thorough mgr and staff. I know that I will always be treated right.

Deborah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

The attendant was very helpful and personable.

AMY N. 
Évaluation :
4

Unit was overpriced, even for a climate controlled unit.

Bradley S.  |  Expérience générale 
Évaluation :
4

I reserved the equipment on-line. It was no hassle and quick to pick it up. HOWEVER, I was not aware of the e-mail link to confirm the condition of the equipment PRIOR to leaving the lot. It would be helpful if the customer service rep at U-Haul had told me to check for the link and confirm condition PRIOR to leaving the lot so that there was no potential for me being been held accountable for damage I did not cause.

Christine W. 
Évaluation :
5

Needed a van for a local move and one was available, clean and ready to go. I only drove 26 miles and the van took over 2 gallons of gas when I filled it up. That makes me think it might not have had a full tank when I picked it up even though the needle was on Full. Other than that, the agent was very professional and the van was in good order.

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martin G. 
Évaluation :
5

Continue the exceptional customer service and value your good employees.

John P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WARREN W. 
Évaluation :
5

Could have another associate at the store. Difficult these days I understand. Overall good service.

WARREN K. 
Évaluation :
5

On line pickup and drop off programs both functioned like they were created by a first grader. Took 1 hour at pickup entering pictures before I was able to leave and return took 55 minutes before I finally called the help line and had her enter the return. Neither program would accept pictures.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zackary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
2

I needed another storage and the man at the desk said none were available. I went online and BEHOLD a unit. They also don't answer the phone! I wish I'd went elsewhere!

MARY M.  |  Online Move In 
Évaluation :
3

Not enough lighting, improper ventilation (smelled), dirty floors and the "recycle" center as soon as you walk in always looks like a trash dump. The rental unit I had with a different company prior to Uhaul was pristine and charged less per month.

Mishelle L.  |  Expérience générale 
Évaluation :
1

They give you a chart so you know how much gas to put in. It's a rip off! The chart is wrong and they got an extra 15 $out to me. When I said something I was told they knew the chart it wrong but they refused to refund my money. I won't ever us this place or even this company ever again. Crappy scam they have going

JESICA G. 
Évaluation :
5

Fast and easy service. Greeted with a smile.

Jeremy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY G. 
Évaluation :
5

The overall experience was great. I needed a pick up truck to move some tables and chairs for my kid's birthday party, so instead of calling around to family and friends who own a truck I just got on the U-Haul website. The whole process to reserve a truck took minutes and the staff was very friendly. I had no issue at all reserving a truck and I was even able to rent a pick up the next day to return the table and chairs. This took a huge weight off of my shoulders, as many know how difficult it is to navigate a chore like that when you do not own a truck. Thank you U-Haul!!

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIOTH B. 
Évaluation :
5

You do a nice, professional job. We were impressed!

Philip S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tayshayla M.  |  Expérience générale 
Évaluation :
3

I actually moved out if the storage in the 19th if August and due to me not having transportation to get to the facility and check out I had to call, that was a nightmare I tried calling the facility numerous times with no luck I called from the 18th to the 25 if August. I finally reached someone around the 28th. Now my move out date reads the 31st. Customer service is not the too priority with this certain facility. Shame cause I've used U-Haul many times in my Navy Carrier and never had a problem. I will use them again they are a great company just this one time if bad communication and lack of a vehicle in my part will not turn me away from U-Haul I am a loyal customer and will always use them.

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian D.  |  Premières impressions 
Évaluation :
5

Nothing to improve. Today was a mess trying to move my daughter. After 3 trips to get the correct vehicle thanks to an issue on our on the movers part, the staff there was wonderful. I can't say enough about how much they helped me. You have a great crew there!

MONICA T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Levi G. 
Évaluation :
5

No complaints.

stephanie h.  |  Expérience générale 
Évaluation :
5

I wish i could remmber his name ..skinny young man short hair ...he is always there when i rent something ..his custmer service is A++!!

Eddy N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Quick easy process to order, and helped tremendously with moving everything at once. Merci.

MATTHEW B. 
Évaluation :
5

Only negative was there was only one employee trying to service multiple customer needs. He did a great job but he was really busy.

Dewayne D. 
Évaluation :
4

A satisfactory experience.

JAMES C. 
Évaluation :
5

Get your phone working

BRADLEY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
3

Got there for drop off a couple minutes before closing and staff was still there. Told me they were closed and I needed to do the online self checkout. Would have expected and appreciated assistance, but got none. He just got in his car and sped off. I have rented here before and never had any such issues.

Stephen O. 
Évaluation :
5

The girl that helped me when I picked up the equipment was wonderful. She was professional and very knowledgeable.

GLENDA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Salera P. 
Évaluation :
3

I reserved a truck, an appliance dolly and 6 pads 2 days before I needed them . When I signed out I check the back of the truck and no dolly or blankets - went back inside to get dolly and they did not have any at this location. I ended up having to drive 9 miles the opposite direction to get a dolly that should have been there. And got charged the mileage!! for your error. I jus barely made my 7PM to meet to get the furniture I had purchased. I should have at least been notified n=but in reality your employees should have made sure my order was complete and ready to go. Iam not faulting the employee on duty and I did not take it out on him. He did comp me the blankets which I did appreciate it was more of my time spent doing what your employees are paid to do.

Jay J. 
Évaluation :
5

Michael and Rosie were very helpful and courteous. The facility is very safe and secure. They answered all of my questions.

Connie S.  |  Premières impressions 
Évaluation :
5

The manager was great. Courteous and kind.

NATHANIEL W. 
Évaluation :
4

Clean out the trucks, ours was full of dog hair.

ANTHONY W. 
Évaluation :
4

Awesome people.

Teresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
5

Clone Rosie

PAUL W. 
Évaluation :
4

i arrived to pick up my guaranteed truck to find that it was in Akron, not at the selected location. The associate, Rosie, was very helpful and got he truck to our location within 30 minutes.

ELIZABETH B. 
Évaluation :
5

Quick & easy check-in. Return was SUPER smooth and fast.

RALPH A. 
Évaluation :
5

Didn't expect the trailer too leak, other than that it was great.

DONALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
4

Didn't care that I had so many issues with the truck and trailer

Leah R. 
Évaluation :
4

Hire more people. Girl serving me was excellent but needed help to cover the number of customers. Also, did not recieve email of my payment receipt.

JAMES T. 
Évaluation :
1

The lady behind the counter was extremely rude. I missed two phone calls from her she stated if The customer doesn't answer when she calls too bad. She charged me a 50 $fee called it a cleaning fee I clean the unit before I left my house. Very unprofessional.

SIMON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Best uhaul setup , great job

TRAVIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

All was good thanks.

Deidre L. 
Évaluation :
5

Our largest storage unit did have a large amount of mouse poop along back wall and in left front corner despite the black bait box. Unit 2077. Other units currently rented (same time) did not have this issue.

Malissa F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F. 
Évaluation :
5

Nothing! Exceptional people, facility and equipment.

GARETH R. 
Évaluation :
5

Both pick-up and return were very efficient.

JEFFREY M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Very friendly staff. Easy in and out when doing online check in.

GEOFFREY S. 
Évaluation :
5

Micheal is great employee. Best I have ever seen at a u haul location. A real asset to your company

Theodore B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
4

The app/website needs improvement, had to restart the return process 4 different times until I got frustrated and just went inside to have them help me. The gentleman that helped us was very positive and helpful. I forget his name but he deserves a raise, great customer service.

Gage W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

I give it excellent bc the staff at the whipple ave location is amazing, very helpful ,and friendly

VICTORIA B.  |  Expérience générale 
Évaluation :
5

Great staffing and very helpful.

Toby S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody S.  |  Expérience générale 
Évaluation :
5

The coupler had a quick connect type of mechanism rather than the old screw down type with a spring detent. While it held to the ball fine, the issue was that it wasn't tight on the ball which left a lot of slop so that the hitch banged on the bumps. Other than that, the trailer pulled fine and did what it was supposed to do.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA K. 
Évaluation :
5

Nothing! Had a great experience!

Ingrid L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malissa F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien B.  |  Premières impressions 
Évaluation :
3

We were satisfied until the very end. We emptied one of our units 6 weeks before the due date and the second one 2 weeks before the due date. SEVERAL people told us we would get a refund on the unused time after our final unit was emptied. Upon completion we were told refunds are not done. This wasn't fair as uhaul could have re-rented these units and gotten double money on them. We've learned our lesson. Next time we will keep the units, empty or not until the very last minute!

Debra B.  |  Expérience générale 
Évaluation :
3

Storage was good. Jeff at the whipple store horrible. I didn't appreciate him sending me down to the uhaul store in the drug infested area in canton. He had told me the truck would be available at the whipple location once we arrived @ the whipple store I was told to pickup on E Tusc. After arriving @ the store on Tusc. the young lady could not find my rsvp. Back to whipple the gentleman had to call the manager to get things straightened out. Manager upgraded truck. Rsvp a second truck & Jeff once again screwed up. He was to schedule pickup Canton & return & he did not. Manager once again took care of the problem. No I will recommend renting truck from uhaul location. Jeff horrible poor customer service never smiled & I pray he didn't do what he did based on what he THOUGHT was social economics. I can assure whatever the cost for rental we can afford. I felt he judge me on the color of my skin / social economics. I would like a feed back. Merci

NELDA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika W.  |  Premières impressions 
Évaluation :
5

Management and staff at this facility are outstanding and easy to work with. They are very knowledgeable and are always ready to resolve any issues that may arise. They definitely represent U-Haul in a very professional and courteous manner. In the future and as the need arises, we will only consider using this facility.

tom t.  |  Expérience générale 
Évaluation :
5

Merci.

amber n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig s.  |  Premières impressions 
Évaluation :
5

I keep returning to this Uhaul location because of its friendly and helpful staff. I just rented first storage unit at this location and it is by the best I have ever used!

Curtis R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Premières impressions 
Évaluation :
5

Thank you, great customer service! Very quick, also and I appreciate that!

amber n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R.  |  Premières impressions 
Évaluation :
5

The staff was exceptional and facility top notch. Great experience!

Elizabeth R.  |  Premières impressions 
Évaluation :
3

Was not expecting two 5x10 units when I reserved a 10x10. Fortunately I had enough room for everything and was able to fit all through doors.

Scott E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos C.  |  Premières impressions 
Évaluation :
1

Due to ur storage system being down. They couldn't rent a storage unit to me. Even though I reserved one a week earlier. But expected me to pay for an xtra day to rent the truck. To keep my stuff in.. Assistant Manager was very rude. (Granted at this point I was not happy) He rufused to comp any of this contract for my inconvenience. And none of this was my fault. I am not happy...

DANIELA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark P.  |  Expérience générale 
Évaluation :
5

Everything in my UHaul experience was positive, except the Tow Dolly experience in Toronto.... They sent me to a facility that did NOT have a Tow Dolly...... And I wasted a lot of time driving across town to get one.... Then their computer didn't show that I had already paid for the Dolly..... Anyway, it all got worked out, but a lot of time was wasted!!!

heidemarie g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARI F.  |  Expérience générale 
Évaluation :
5

Thank you I'm hoping to get a spot this fall again.

lorenzo j.  |  Expérience générale 
Évaluation :
3

Need more than 1 person working on a Saturday and Sunday

KENNETH G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K.  |  Expérience générale 
Évaluation :
5

Codey Reed was exceptionally helpful, courteous, and made it very easy to obtain a space. He explained the unit, the security and protocols in detail. He is an asset to the company.

Andreas C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey B.  |  Expérience générale 
Évaluation :
5

Could not have been easier!

Paul B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emacelino r.  |  Expérience générale 
Évaluation :
5

I take all my friends to U-Haul when they need to move. So easy and so much cheaper than other companies.

amy b.  |  Expérience générale 
Évaluation :
5

I have worked with several U-Haul locations and the experience gets better and better each time. The all-inclusive moving experience takes the worry out of relocating.

amy b.  |  Premières impressions 
Évaluation :
2

The gentleman that checked me in was excellent! My complaint is with the condition of the facility itself. There were absoluteLy no lights working in the hallway & was told it couldn't be fixed until Monday (after moving day). Could not see anything inside of my unit. Snow was not cleared around the door so we could not get carts to work. As soon as you walk in there is nothing but others peoples JUNK facing you. I paid slightly less for a PRISTINE unit in MI that i could even drive my vehicle into for loading/unloading. I will be looking for a different storage unit elsewhere. I always have a good experience with truck rental & my friends unit was decent, but this was way below my expectations (especially of Uhaul) for the price.

Mishelle L.  |  Premières impressions 
Évaluation :
5

Codey Reed was very helpful. This is the first time we rented a unit and he was patient with us.

Pam S.  |  Premières impressions 
Évaluation :
3

The storage units are smaller than they say they are.

Brittany H.  |  Online Move In 
Évaluation :
3

The gentleman that we rented the unit from gave us instructions like we had been there before. It took us awhile to figure things out.

Ken S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myron Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vera V.  |  Premières impressions 
Évaluation :
5

Convenient location. Easy access to get in and unload the trailer. Garage was clean and in very good condition

Harold A.  |  Premières impressions 
Évaluation :
5

bathrooms were very clean …..did a truck rental and a locker rental … very easy process

Joan A.  |  Premières impressions 
Évaluation :
4

Personal very helpful and friendly

Blaine I.  |  Premières impressions 
Évaluation :
4

Good service & equipment.

TOM D.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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