Le client n'a pas laissé de commentaire.
TANEISHA L | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of North Columbus at The Landings
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Lisa was wonderful. Made the experience quick and pleasant.
CHRISTINA REverything was great. Thank y’all very much
CHARLES CThe gate did not function because of the pins would not lineup. I was only able to do one trip.
MARK MN.D.
RUBEN MI recommended y'all to family and friends.
NATASHA C | Premières impressionsI should have gone with the size truck I initially wanted but downsizing was suggested and I took it. I wasn't able to get a few things on the truck but I worked it out.
SANDRA WAbove and beyond the best customer service.I've been tenting every week for the past year and this location is the only location I will rent from.Better trucks and definitely better people to service customers…I really do appreciate Aaron for helping me even with all the things he’s had to deal with this past year.
SUSAN WThe vehicle in terrible condition. It should be removed from the road. Stop off was a joke. One employee at 6 pm who made us wait forever while he didn't do anything.
Eugene DI've been using Uhaul for years, but this was one of my worst experiences. Three days into a four-day rental, I lost the keys. I immediately contacted the store, and they quoted me about $350 to rekey the truck. This pushed me to ramp up my search for the missing keys. The following day, feeling defeated, I called again to ask about replacement costs, and was told I'd need to contact a locksmith directly. After unsuccessfully searching for one, I called the location again to speak with management. This time, I asked if they had a spare key. The young lady who answered looked up my account and said they didn't have one. She transferred me to the manager, who also reviewed my account, confirmed the truck details, and reiterated that they didn't have a spare key and I would need to contact a locksmith. After three phone calls and speaking with four different people, the consensus was that I would have to pay hundreds of dollars to hire a locksmith. I initially thought an independent locksmith would be cheaper than going through Uhaul's app, but after two hours of unsuccessful calls, I resorted to using the app. Thankfully, the key was covered by insurance, which I had purchased-something no one had mentioned earlier. What I don't understand is why it took two days, three phone calls, and four different employees to accidentally discover that the lost key was covered by insurance. That should have been the first thing mentioned to me, which would have saved me a lot of stress and unnecessary time.
Empress LCustomer service agent that assistant me was excellent
Carla T“I have to say that I was very impressed with everyone working at U-Haul.com
scott e | Premières impressionsExcellent service à la clientèle
SUSAN WFix your app it sucks
MICHAEL NThe workers was very helpful and friendly :):)
TEMACO A/
Susan AThe young lady that helped me was very professional.
TYRONE GDaniel was our counter person when we picked up the van and was so friendly and helpful. The van was clean, comfortable, drove very well. I would definitely rent again.
CATHY MKeep up the great service.
TIMOTHY MGreat service.
david hThe service was very great
LAQUAN BThey were very professional.
JEFFERY MAnswered all my questions, and Hannah was so very kind and so was Ryan on Box Road!!
Michelle M | Premières impressionsTruck needed a washing inside was ok
kathy wAwesome quick and reliable place to get uhaul from.
BRYAN EAaron was very friendly and helpful
Carla A | Premières impressionsThese are the U-Haul Pros!
Robert BQuality support
EMMETT GNa
PAMELA BYoung lady owner was awesome!!!! And pretty to boot!!!!
ANTHONY RIncredible group of folks you've got working there. Very pleasant experience.
ROBERT GI just love representative Lisa. She can sense that your move is stressful. She tries to cheer you up and lighten your LOAD. The other employee; a heavier set black lady with a soft sweet demeanor rounds out this pair. I really love these TWO!!!
VICKI F | Premières impressionsExcellent Daniel and Destiny went above and beyond. J would recommend this U-Haul to any of my family, friends, frat brothers, and military brothers and sisters. Excellent advice goes a long way.
WILLIAM SAlways this location.Best customer service all around..The service is excellent.
SUSAN WVery pleased with everyone's actions. Super bunch of guys. Even more appreciate that my rental fees were dropped down as well.
RICKEY PNothing, great service.
DANNY DA few days after installation of my trailer hitch on my 2019 equinox I started to hear a rattling noise coming from the back. I came to find out the installer/ installers left my exhaust bolts loose. If I would've kept driving any longer. My exhaust would have fallen. Not to mention the Plastic Fastener that clip under the bumper are missing. So now the bottom of my bumper is flapping. If you get your trailer hitch, installed through U-Haul I suggest you double check their work.
NELSON VSubmitted complaint
Taylor SI rent from this location all the time. The only improvement I would like is to have the wind shild clear from the inside. It's a problem driving at night.
TARCISIUS EEveryone here is also outstanding. I give this u-haul a 5 star rating.
KENNETH NVery easy, efficient, friendly and hassle free return.
William JExcellent service
Orlando VI rented a motorcycle trailer for the second time. Both had a bad vibration from 48 to 60 mph. The tires need rebalancing badly.
CRAIG Bthe rental truck showed signs of excessive wear and tear and not in good condition; excessive milage, sloppy steering column, transmission shifting was rough too. this was only a local rental. Great group of people to work with. This is my go-to location for storage and truck rentals. Thank Aaron and team.
MARK DLove the facility, customer service, and convenience of this establishment. I will do business with this facility in the future.
ShaTara G | Expérience généraleVery spacious place
ANGEL A | Premières impressionsGive accurate information
YOLANDA DYour staff has great customer service skills!
BARBARA RYour location was excellent they're doing a fine job of service
JAMES SS.O.
TERRY JMonique was great and the Service Man who was there when I turned in the can was very friendly and accommodating. I work at a new apartment community and will be referring new residents to your location. Thank you for making a stressful day not so bad!
HELEN GThank you for an easy process. That day was very stressful for me to move. And your customer service helped.
KYZENTHE SExcellent customer in Columbus GA Airport Thruway Locatiom. Rental vehicle was very clean and ran well on the road
BARRY WN.D.
Robert BN.D.
Robert BThe actual mileage was 11 miles over tat which was recorded previously. When returned truck at 7:00pm tonight, 2 UHaul workers stood and watched me take photos in the rain while doing an online return. They could have at least offered help even it was only for comfort
Stanley RCk for any thing that would hender comfort
FREDDIE WMy representative, Ana was very knowledgeable about the equipment I rented. She was very pleasant and answered any questions I had very professional and thorough. It was a pleasure dealing with her. Excellent service à la clientèle.
ANIBAL BThe customer service team was wonderful from picking up to dropping off. VERY nice.
TAMI FVery friendly!
Caleb W | Expérience généraleGreat facility excellent staff
ERIC F | Expérience généraleClean Units ....Good Prices
GREGORY C | Expérience généraleWe used the facility for almost 3 years. We sold our home stored what we wanted to keep and traveled for 2 1/2 years we just recently picked up our items and everything was just the way we left it . We had no issues and the stuff was amazing from start to finish. I would recommend them if you ever need anything for moving or storage.
GREGORY A | Expérience généraleGreat service
SHEMEIKA H | Expérience généraleUhaul needs to work on its communication between other uhaul facilities
Fredrick P | Premières impressionsThere are supposed to be two loading decks, throughout my time at U-Haul the second loading deck was never replaced, resulting in having to guess when someone else wasn't using the loading deck. This made moving out 2-3x harder. If 2 loading decks is mentioned when I purchased the unit, then 2 loading decks need to accessible for at least the majority of the year.
Joshua A | Expérience généraleNo issues
Jasmine H | Expérience généraleGood people
Randy L | Premières impressionsEntire shift and employees are exceptional. Especially Hannah & Aaron are some names I remember also the young Nan that works the evening shift very helpful this is the best U-Haul store Ever thanks Again….customer service exceptional
ELBONI S | Expérience généraleAaron is exceptionally knowledgeable about the business and resolved my issues right away.
MARK B | Premières impressionsIt perfectly served our purpose.
david d | Expérience généraleEasy and quick service. Very helpful with my needs.
Nathan S | Premières impressionsA phenomenal place to store anything from a king size bedroom suit to a tea cup set. Easy to come and go as you please; to move things in and out. A very friendly and welcoming staff made it an even better place to store my belongings when I needed the space. I have since moved out, because I no longer needed it. Though I will definitely use the same storage units if I ever come into the need again.
Rachel B | Expérience généraleUpon returning our 4x8 trailer, we realized your location had available storage space. How very convenient! We rented a 5x5 unit and then returned the trailer. The process went quickly and smoothly and we received friendly and helpful service. Thank you for a nice experience!
ANGELA H | Premières impressionsI lived in Columbus GA twice. Both times I used this location for truck and storage. They are absolutely amazing to deal with. They will always go above and beyond to help you in anyway. I asked to rent a dolly, the manager handed it to me and simply asked I brought it back. He didn't charge me a penny. They are always friendly and have the best customer service I have ever seen at a UHAUL. At any place of business in the city of Columbus
Matthew B | Expérience généraleGreat location/staff…outstanding staff
ELBONI S | Premières impressionsThank you very much Mr. Aaron and staff. Keep up the good work. God bless Romans 10:9-10 I
donald p | Expérience généraleThanks for allowing me to store my belongings and for using ya'll truck. It's a great service I'm very pleased.Thanks again.
Latoria J | Premières impressionsStaff is very helpful and friendly
Martha J | Expérience généraleVery clean and knowledgeable staff members
Dayra H | Expérience généraleJeffry is amazing
Michael S | Expérience généraleAaron the manager Service always excellent, and staff was always. Merci.
Pinkie L | Expérience généraleWe truly Had a great experience. Everyone super friendly and helpful.. Highly Recommend UHaul on Airport Thruway in Columbus, GA Thank you For Great Customer Service and A Great Experience.. Sincerely, The Griggs
Brian G | Expérience généraleYall r awesome!
CANDICE N | Premières impressionsGood over all experience.
Brian N | Expérience généraleThe reason I moved out was because I had two rate increases in about a years time.I started at $129,95 and in Feb 24 the rate was going to $144.95. Entirely to much money for a 10x10.
Wayne B | Expérience généraleExcellent customer service ¡!
Michelle K | Premières impressionsFantastic people great service and they make you feel like family.
COURTNEY W | Expérience généraleVery nice place
Charles P | Premières impressionsKnowledgeable staff, Friendly smiles , You feel welcomed ther
James D | Premières impressionsLove my overall experience
PATRICIA J | Expérience généraleI have no complaints about the service that was provided. All was fine.
Wanda D | Expérience généraleEfficient, friendly and professional staff.
Wanda D | Premières impressionsPleasant and knowledgeable customer care experience, also honest. Only wish the inside storage hours were longer than 10pm.
Clara P | Premières impressionsI just want to thank Aaron for always being so polite and professional with his store and his Employees, Denise Cade Johnson
Denise J | Premières impressionsThis storage location was convenient and accessible. Would definitely recommend and use again.
Charles P | Expérience généraleThe staff has always been great. Very helpful and friendly. The facility is kept very clean and only on a couple occasions needed attention. My only issue is concerning securing the doors/gates to the storage unit area, keeping it only accessible to those renting units there. I have not felt safe at times.
Priscilla W | Expérience généraleThis is not a move-in. A move-out was completed without being initiated by the account holder.
Tamerial W | Expérience généraleGood job always was there for us.
Kathy a | Expérience généraleThis place was amazing. Thank you to all the staff. Best storage facility in Columbus.
FORREST A | Expérience généraleI loved it very clean and nice employee extremely nice
TAMMIE F | Premières impressionsThe staff at this place steals and ramble through your belongings. I recommend better security. Storage units are infested with big roaches, although they place bug traps in your unit, it's steal not safe from bug and roaches. The lighting are terrible, it comes on when it wants. The storage unit needs floor, wall repairs and paint work done to the units.
SHAKEYA T | Expérience généraleGreat staff and facility! Highly recommend!
Edward H | Expérience généraleI relocated to Georgia with my job. I placed items in storage due to lack of housing at the time. In October a suite case containing a laptop computer and several other items were stolen from one of my units. I went into the location and learned that the things had most likely been taken by an employee of the company. I returned to the business with the police, and filed an insurance claim. None of which went anywhere because although they had me on camera bringing the items into the unit they claim not to see anyone remove them from the facility. Later a work related injury placed me out of work for several months with no income. As a result I struggled and fell behind on my storage payments. In August 2 of my 3 storage units were scheduled for auction. I contacted the site manager who agreed to accept 1,000$ and give me time to pay the remainder. When I called to make the payment for the 1,000$ he told me that he could not accept 1,000$ that I would have to pay the past due balance in full. At that time I had the option to pay for 1 of the 3 units online because it was not scheduled for auction, but I was attempting to save all three units. So I tried to work with the manager I inquired about the past due balance amount (because it was more than I believed it should be) he informed me that a payment I'd made against my account had been reversed. I asked why he couldn't tell me. I explained that I'd only ever used 2 cards to make payments and that both belonged to me, and that I'd never disputed the charge. He told me that I'd have to contact customer service because it was done through them. Moving forward I continued to try to come up with the money in the time he'd given me. I was 200$ short of the 2,033$ I needed when I received a notice that my entire account had been closed out. I contacted the 800 number because I didn't think the location was open at that hour of morning. I spoke with a representative who pulled up the account then reached out to the location. She spoke with the manager then informed me that he'd told her all 3 of my units had auctioned. I asked her how that was possible when only 2 of my units were scheduled for auction. She checked and verified that only 2 of the units were scheduled for auction then place another call to the location. She came back to the line and informed me that the manager had assured her that he'd auctioned all 3 units. She then instructed me to contact the district manager Rodger, and provided me with his number, because she said that only the units that were scheduled for auction were able to be auctioned. I placed a call to Rodger who was not available. I left message for him, and have not yet received a response. I placed a second call to Mr. Rodgers office informing them that one of the 3 storage units contained a safe with a hand gun, birth certificates, social security cards, will, life insurance, and passport documents, and that I also had a laptop in my unit that belonged to the company that I work for that is programed with trademark information. Additionally I have filed a complaint with the Better Business Bureau, The Georgia Attorney General, and the Fair Trade Commission. If Uhaul persist in this theft I will also be taking legal action against Uhaul and specific members of their staff.
Ekaterina E | Expérience généraleI'm pretty disappointed in this experience… the key card I was given did not work and I was locked out in the middle of my move. Thank god my friend was still in the storage unit and I was able to stop him from coming outside to load the vehicle… otherwise our belongings would've been stranded in the storage facility until the next day… and we would've bee n bk in atl by then… That same day, I had to pay for a lock when I booked online… and finally bc the key card didn't work the alarm went off… overall stressful and unfulfilling…
Jazmine F | Premières impressionsI had trouble with my returning and the team was OVER & BEYOND to help me. I am VERY grateful to their help.
Keema G | Premières impressionsVery satisfied
FRANKLIN B | Expérience généraleVERY HAPPY!!
James S | Expérience générale