Évaluations des clients U-Haul Moving & Storage of North Downtown Athens

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of North Downtown Athens

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Erin O. le

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Le client n'a pas laissé de commentaire.

Patrick Q. le

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Great service!

Marvetta G. le

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Le client n'a pas laissé de commentaire.

lash F. le

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I am very disappointed with the moving service recommended. In addition, one of the UBoxes delivered had not lock. I really need to speak with someone. Jill Naraine 860-916-7014

Micah M. le

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Folks here are very helpful

Catherine N. le

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It would be nice for them to have checked the equipment before renting it. The 26’ truck they gave me had an oil light on. I was an hour late getting out of there because they had to find another truck for me. That cost me additional money.

Les H. le

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Le client n'a pas laissé de commentaire.

Charles N. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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Le client n'a pas laissé de commentaire.

Lisa T. le

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Posted signs state if returning equipent to wait in vehicle at the sign. There were 2 trucks already there and I pulled in as vehicle number 3. I waited 5 minutes, but hadn't seen anyone at the other vehicles so I went inside to get assistance.

Ryan D. le

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Le client n'a pas laissé de commentaire.

Carlas A. le

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The manager Jedediah Riley does a really good job taking care of his business and his customers.

parker M. le

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Nice employees who don’t smoke as they approach customers

Eric G. le

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Very friendly and accommodating staff. I did the check in online and was in and out very quickly. Jedadiah assisted me in hooking up the trailer and did so in the rain without complaint.

Tawana D. le

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Great customer service. The employees are knowledgeable and extremely helpful!!!!

Derek M. le

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Store policy was a 24 hour advanced notice to request access to my UBox. I called 3 days in advance and again 24 hours in advance and location never pulled out my Ubox until my movers actually showed up. This further delayed my move out of state and nearly cost me more money to have to hire another mover to transport my furniture. I never received any heads up notification when payments were due so twice i was hit with a late charge and one time it was only 1 day late. U haul had nearly 5 star rated mover help who i hired and were truly unprofessional help. They argued much of the time they helped. Delayed my move by hours, arrived over 2 hours late. I will never use Uhaul ever again

BRYANT G. le

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Le client n'a pas laissé de commentaire.

Donahue M. le

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Le client n'a pas laissé de commentaire.

Bobby H. le

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The lady was there by her self waiting on people an never skipped a beat thanks

Edward B. le

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Le client n'a pas laissé de commentaire.

Anthony H. le

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Le client n'a pas laissé de commentaire.

Louis K. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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The young woman and young man who assisted us were very friendly and helpful. Online reservation also made things easier.

Rivington K. le

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Don't charge customers a after hour service fee when returning truck. no one was there for any type of service.

Victoria D. le

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Le client n'a pas laissé de commentaire.

Jayson W. le

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Le client n'a pas laissé de commentaire.

JOHNNIE M. le

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Le client n'a pas laissé de commentaire.

Carlas A. le

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This U-Haul location is much larger and has more equipment and a better facility than most locations. The personnel have always been friendly and professional. The manager, Jedidiah is also professional and does a good job running the business.

Amir H. le

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The online experience was awful, it all sucked. The in store experience was great. Call me with questions.

Kerry H. le

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Great experience! Much better than last time. Friendly check out and check in. Thanks!

mr R. le

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Excellent service at each end of service. Friendly and helpful agents. Received timely updates on status of shipment.

Cullen B. le

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We opted for the Mobile App pick-up but of course that was a nightmare...the time it took to do that we watched 2 people who came in after we arrived come and drive off in their rental. So after getting to the end of the app check in (good idea, bad execution) we were instructed by the app to go inside for assistance because our truck was not assigned to us yet. Jedidiah was great and helped us get it all straightened out and we were on our way. The return was easy except for all the hidden fees!!!!!

Albin M. le

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Le client n'a pas laissé de commentaire.

Aramis P. le

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Le client n'a pas laissé de commentaire.

Tyquavius B. le

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No improvement needed simple and easy and great service

Mae I. le

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Le client n'a pas laissé de commentaire.

Brittany M. le

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During this move to St. Louis we used PODS and then the UBoxes. By far, our experience with the UBoxes was much better than with PODS. The boxes fit where we needed to put them, and every person I interacted with (both in Athens, GA and in St. Louis, MO) were just the nicest people. Will certainly use UBoxes in the future.

James W. le

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Staff was friendly, efficient and very helpful.

Mayra V. le

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Le client n'a pas laissé de commentaire.

Douglas T. le

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Le client n'a pas laissé de commentaire.

Priscilla B. le

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Le client n'a pas laissé de commentaire.

Paul G. le

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Le client n'a pas laissé de commentaire.

Janis P. le

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I originally had a truck and an appliance dolly reserved at the Atlanta Hwy store in Athens. Upon arrival, I was informed that they did not have a dolly for me, therefore I sent to the North Ave store. What’s the point of making a reservation if the equipment isn’t guaranteed?

Gregory H. le

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The truck I rented had a problem in the front passenger quarter panel. I was told to inspect the truck before leaving and I found it. I pointed out to the GM and he knew about it. This seemed shady, like if I didn't see it before I left, I would be responsible. It should have been pointed out to me. Also, the front driver's side tire was low on pressure. They filled it before I left giving me the impression that it was fine. But then the tire lost air while I used the truck, getting down to close to 20PSI before I got back (an hour earlier than I had put down). And when I got back, they charged me more money for going over my estimated mileage by ten miles (but no credit for time). Because of the tire, which could have been a big problem, and the fewer hours used, they should have at least waived that fee.

Mark G. le

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Staff was fantastic, very helpful

Kerry H. le

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I was charged for two rentals instead of one. I just got an email that I got a refund, but no one called to inform me. When I called in this morning about it, the person I spoke to was unapologetic and wouldn’t let me speak. She needs a refresher on customer service skills.

SHAWN N. le

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Checked in no problem ! Quick and professional! Friendly staff..thanks

Margie D. le

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Communication Skills at North Ave. Athens,Ga

James E. le

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Le client n'a pas laissé de commentaire.

Joanna W. le

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Delivery Rep Tracy contact # +1 (480) 238-9913 was very polite, mindfully considerate, quality customer service oriented, most helpful and best professional behavior. I sincerely appreciate Tracy and all she did/done/Be! I strongly feel that Uhaul should recognize her, reward, & know Uhaul is fortunate to have a remarkable soul as an employee. Tracy is the definition of Excellence & I thank her kindly! Smile On Tracy ?????? With Grace & Gratitude 8???8??8?? Contract #97855353

Elizabeth C. le

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Our local Uhaul did not have the equipment to leave our Uboxes at our home flat they had to be left on trailers facing away from the house. And because we had so many they were not all there at the same time. They were shipped to a different location than I had discussed with customer service when I made the reservation and when I requested the pick up the box was not ready. This has been disappointing

Eric G. le

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Frankie Ware assisted me with the last trailer on the lot which was the size I needed. I arrived about an hour before the store closed and Frankie gave me 100 percent attention. Pleasant to work with and worked hard to make sure I was on my way. Slight issues with trailer lights in which another gentleman working immediately took care of the issue after he observed a loose connection inside the trailer. I don't know the other employee's name but both were very on top of it and provided a pleasant renting experience.

janice W. le

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Altho I made the reservation Aug 1, I was contacted Sept 4 that the box could not be delivered on the scheduled day of Sept 11 so I had to choose Sept 12 instead and load in the hotter part of the day. Think 90+ degrees. I signed the contract then for the $157 charge ONLY to be emailed a second contract the next day after the box was picked up and it showed a charge for $187. No indication why the price increase. Anyone who can explain why, I would appreciate hearing from. I still have to rent a UHaul truck to transport my other belongings. If this is an indication of how your company treats customers I may rethink that choice of rental truck.

Leannah H. le

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Customer service was great!

Mark K. le

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Great service!

Dwight C. le

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Le client n'a pas laissé de commentaire.

Vivia I. le

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Great customer service

shirley H. le

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Everything went perfect!!

Erev R. le

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Gentleman who hooked up trailer did not do so correctly and when we went to load it, it disconnected. We are very lucky it didn’t disconnect on the highway home because it would have resulted in a horrible accident. When I told the manager about the issue he failed to apologize and only asked if there had been damage to the car. He couldn’t care less about it.

Octavius R. le

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Le client n'a pas laissé de commentaire.

Taren T. le

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Bad service!!!!!

Yolanda I. le

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It's nice to go in a facility that has courtesy and helpful customer service

Carol D. le

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everyone pleasant, efficient and willing to help.

Ronnie A. le

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Le client n'a pas laissé de commentaire.

Marty S. le

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Le client n'a pas laissé de commentaire.

Carlas A. le

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The mileage was incorrect on the rental agreement. I reported it before I left the location. The correct mileage was noted on my rental agreement. The attached receipt still reports the original, incorrect mileage and charges me for 9 miles more than I drove, 25% more than I drove.

Robert K. le

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Super easy and fast.great work, I will be back

Demetric B. le

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Le client n'a pas laissé de commentaire.

Iain E. le

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My things were in 2 U Haul boxes that were sent to facility 2 hrs away in Athens GA. My understanding is there is a Box place in Ellijay GA. 30 min. from my new address. A lot of expensive additional charges

Willie S. le

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Le client n'a pas laissé de commentaire.

Ana B. le

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Not great customer service; was charged extra fees by mistake; manager fixed it but honestly it was a nightmare to deal with this all

Alejandro G. le

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Le client n'a pas laissé de commentaire.

Robert I. le

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Le client n'a pas laissé de commentaire.

Cindy T. le

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Le client n'a pas laissé de commentaire.

Maeghan C. le

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Le client n'a pas laissé de commentaire.

John R. le

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Le client n'a pas laissé de commentaire.

Andrea W. le

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Le client n'a pas laissé de commentaire.

Steve V. le

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The experience was awful. I followed UHaul procedures to pick up before hours only to find out that the truck keys were it in the lockbox and in fact we’re given to another customer the night before because her keys were not in her lockbox the night before. Customer derive the next morning offered no help. I had to wait until the location opened up and lost 1 1/2 hours of the day on a tight move schedule because I had to catch a flight. The only positive was an employee named Frankie at the location who did everything she could to make it right. She ultimately handled the very frustrating situation well and should be commended. Obviously some employee the night before disregarded the impact to others of giving a different set of keys out. As for the equipment, tire pressure light was on and side view mirror broken. This is not what I am used to in renting from UHaul as I have rented several times in the past I’m various cities. This experience was the worst in trying to move my daughter to an apartment.

Jeff W. le

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Le client n'a pas laissé de commentaire.

Lindsey S. le

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Le client n'a pas laissé de commentaire.

Fred B. le

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Le client n'a pas laissé de commentaire.

Krishanda G. le

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Never able to reach them by phone, truck wasn't in the best condition

Promyce J. le

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1st. Make sure that the keys to the cargo van are actually in the lockbox 2nd. do not use trucks that have known issues for the 24/7 service. I was offered a 10 ft truck (which I found out in the morning belonged to another guest reservation) that had the tire alert light turn on immediately after I turned on the truck. I was immediately hesistant to try and drive off with a faulty truck. 3rd I was stuck on the phone and on chat for 3 hours trying to resolve the issues I was encountering, only to be dropped from chat with Andrew, busy phone line for 1.5 hours, dropped from chat with customer service, and then to be told after all that that I had to wait on roadside assistance. another hour+ wait on to be followed up with. 4th Decided to follow up with location directly in the morning. Overheard another flustered customer with missing keys, which turned out to be the keys in my possesion. 5th then to be flippantly offered "a few" miles off my final charge (which has not been done) in repsonse to the horrific experience I'd had and only being able to use the truck for less than 12 of the 24 hours that I had reserved it for. This is one of the worst transactional experiences I have ever had. I did not even get 50% of the service I paid for and I think other customers should know about my experience so that they can think twice about using your services.

Sandra H. le

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Excellent and fast service!!! Stellar!!!

James E. le

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Le client n'a pas laissé de commentaire.

Steve P. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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The return process was a problem, not enough help. I was told to drop off the trailer since it was prepaid at 10am and was still charged an extra day incorrectly. Trying to get it refunded.

Michael C. le

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Le client n'a pas laissé de commentaire.

Brannon B. le

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Le client n'a pas laissé de commentaire.

Jacques W. le

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Totally useless staff, disengaged and unfriendly. Missing in action frankly. I arrived with no-one in sight for at least 10mins. Totally unhelpful. I’d be out of business if these people worked for me. Thank goodness for the ability to check-in the trailer online.

Alyssa G. le

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They charged us extra bc we went over the miles on the contract, but it was because we went thirty mins out of our way to drive it back

dillan G. le

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Le client n'a pas laissé de commentaire.

MAE J. le

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Le client n'a pas laissé de commentaire.

Jeffrey T. le

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Le client n'a pas laissé de commentaire.

Kenneth M. le

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Le client n'a pas laissé de commentaire.

Stephanie R. le

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Le client n'a pas laissé de commentaire.

Melissa H. le

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Hard to rate because facility was fine, but U-Haul in general was not a good experience. Not enough characters to explain why.

Jonathan P. le

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Le client n'a pas laissé de commentaire.

Bill T. le

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Very fast and friendly.

Bree J. le

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No one picked up the phone to ask questions for 2 days prior to the scheduled pick up. Since I had to drive from Lawrenceville GA and deliver UBox to Woodstock, I wanted to verify everything was in order ahead of time. Fortunately, everything went smoothly when I arrived. Staff of courteous, competent and fast.

eric S. le

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Good location by a major highway a lot of selection it would seem. They seem to have a couple of the mini trailers (4x8 foot) which are rare to find. Will use this location again.

MItchell H. le

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Every time I went the staff seemed uneducated on what they had to do. My contract for the storage unit I had, had the improper unit number on it. I will never use this location again

WILLIAM P. le

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very good unit clean and well maintained

Yolanda I. le

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Very helpful and courteous

Heather J. le

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Staff is super friendly and prices were unbeatable.

Jean P. le

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Mandy, the general manager, was incredibly helpful and very nice .... both on the phone before I sent my Ubox down to Athens from New York and after I arrived. It all went perfectly, thanks to her!

Brenda P. le

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Good experience

MOSES P. le

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Very good crew working at that location.

Marla B. le

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Worst experience from rental to unloading. Left a review in detail. As far as facility, the staff was incompetent and didnt seem to care if they could please the customer. The female manager tried