Customer Reviews for U-Haul Moving & Storage of North Downtown Athens

1 480 évaluations

494 North Ave   Athens, GA 30601

(706) 521-0292

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(706) 521-0292

494 North Ave
Athens, GA 30601

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Every thing went very smoothly

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chunwing N. 
Évaluation :
1

Total failure of management to have trained personnel at counter. Only one person seemed to know what she was doing. It took over an hour to get a 5x8 cargo trailer and dolly. First dolly did not show up in system and guy at the register was lost. When finally went to get hooked up, she came out to do the hook up, had to walk back to get her phone to take pictures then had to walk back to get the dolly. I apologize for being rude to the lady because she was nice but it was the worst experience I've had in over 20 years renting from haul. That location needs more resources and more knowledgeable people. Local manager cannot overcome lack of corporate support.

Joel H. 
Évaluation :
5

No improvements necessary. Very caring and professional staff, also very friendly. Thanks, Roy Harris.

Roy H. 
Évaluation :
5

First rate staff and facility. The staff was kind a patient. Our truck was clean and ready to go.

jeffery L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
3

Bring better awareness that the tools offered for equipment rental have limited use. ie the scan and go feature in the U-Haul app

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor K. 
Évaluation :
4

Super friendly employees, bright clean location with plenty of equipment. Could have used an extra person at the front counter to avoid the long wait, especially knowing it was dorm move-out day.

Stacy D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aubrey R. 
Évaluation :
5

Hire more customer service personnel since people are being flaky; hire 4 with a 50 % show expectancy.

Dylan Z. 
Évaluation :
5

Bianca was fabulous but she could use some help!!

Traci C. 
Évaluation :
5

On the day of my move I discovered I the truck I rented was too small and had to return it to get a larger one. The original uhaul dealer didn't have another truck available. In desperation I called this dealer and they not only had a larger truck available, they got me in and checked out in minutes with a great truck and all of the accessories I needed to get the job done. Basically they saved me from what was turning into a disastrous move.

Harvey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KADRIC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon W. 
Évaluation :
5

N.D.

Gracie H. 
Évaluation :
5

Phenomenal service by the hitch techs.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hal D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
5

She needed help. She is so sweet and helpful.

jacqueline S. 
Évaluation :
5

The staff is FANTASTIC! Need more staffing for busy times.

Trava B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Easy to use friendly staff. The storage are was very clean.

Karen P. 
Évaluation :
1

I made a reservation for a box truck and a storage unit from this location a day ahead of my move. When I arrived the storage unit I reserved was already rented out, and I had to wait 1hr 30min after my reservation to get another unit. There was only one person working the front desk. She was trying her nest

Shameka B. 
Évaluation :
5

The self service return process was easy and convenient

Felecia L. 
Évaluation :
4

Rented a 6 by 12 trailer and it was clean on the inside but really needed an exterior wash!!

Robert E. 
Évaluation :
3

The truck pulled to the right and was hard to steer. There was little to no a/c in the truck n

Valerie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey T. 
Évaluation :
3

Make sure equipment is at the correct location when the reservation is made. But was very easy to change my drop-off location which was good.

CODY P. 
Évaluation :
1

I got charged for 2 missing furniture dollys but i only ordered 1 and I gave it back

andrew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABEL M. 
Évaluation :
5

Bien

JOSH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenifer M. 
Évaluation :
5

Janette is very friendly, welcoming, proffesional phenonimal customer service.

JOSEPH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherie T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Juan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cornelius g.  |  Expérience générale 
Évaluation :
1

Over charges and takes more than a month to fix the issues, rented from them beginning of March and beginning of April over charged both times. The GM has dipped and dodged my calls for the last month and had to get in touch with upper management.... Sierra was the only person that was helpful in this whole experience.

Mallory C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELISHA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
5

Read the website, and download the U-HAUL app IN ADVANCE.

Stephanie T. 
Évaluation :
5

Owner and crew were amazing!

carrie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Y.  |  Premières impressions 
Évaluation :
1

Over 1 hr just to be hooked up she forgot she said .... we were late and list alot of money and had reservations

Bobbi H. 
Évaluation :
3

Very disorganized. Still haven't got either of my deposits back. Had me running all over jacksonville to drop off equipment when there were 2 u haul places within 5 minutes of my house

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latasha L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aravee T.  |  Expérience générale 
Évaluation :
1

Arrived at 8 am for pickup, The one-way truck I had reserved was dead and would not crank. They jumped it off and were about to send me out with it. I refused b/c as soon as I turned it off, I'd be stranded. What kind of thought process is that? They had two more identical trucks available but would not rent them to me b/c they were "in town" only. I spoke with a manager and she also refused unless I pay the "in town" rate which was almost double. They said I could drive an hour to another location to get the "one way" truck. I had movers waiting on me and no way could I drive a 2 hour round trip b/c their truck was dead. I couldn't believe they would not rent me the other truck for the same rate. They absolutely refused. I couldn't believe the lack of customer service. They said it wasn't there fault the truck wouldn't start? What? Whose fault was it? What a joke. I had to pay full pop for a truck I didn't reserve. Will never do business with these guys again.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty B.  |  Premières impressions 
Évaluation :
5

Great customer service! Will definitely use this location again.

Matthew L. 
Évaluation :
3

attempted upsell of stuff i don't need twice. then she put in truck anyways. no clear info and on return kids working supposed to help or at least take keys but just hanging out and ignoring me. dropped my key in overnight box and left truck in middle of return area. other customers waiting clueless. just gonna do online pickup and drop off should i ever be unfortunate enough to use north ave uhaul again

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vera F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L.  |  Premières impressions 
Évaluation :
5

I think Uhaul should make provisions to allow a lock to be installed on trailers. I kept the trailer overnight and typically, trailers have a mechanism to lock the trailer onto the ball of the hitch. I understand the new trailer ball hitch system is easier, however I have no way of securing the trailer while parking overnight.. or even if you stop at a restaurant, or mall or something. Merci.

Samuel L. 
Évaluation :
1

had a reservation and still had t wait onsite for an hour, before i was able to leave with a truck.

BRIAN G. 
Évaluation :
3

Didn't get good information of size over the phone. Storage bin is to small and Didn't hold all of my stuff.

linda w.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim G. 
Évaluation :
5

Great place for Storage . The place is clean , quiet and Safe ..

benjamin i.  |  Expérience générale 
Évaluation :
5

The people working at this location are top notch!! I have no complaints at all. I drive extra miles to trade with this Location, because of the service and respect I receive!! I wish all locations were as great as this one!!

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natieka B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Honghe J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUENTIN R.  |  Expérience générale 
Évaluation :
5

Absolutely perfect in all ways. Prompt, helpful, and expedient service. No issues.

jared C. 
Évaluation :
5

I am exhausted after moving all day and I cannot remember her name (Meyer?), but he was so incredibly kind to me and my mom. I think he could tell I was spent and running on empty. I really appreciate him being so nice to me and understanding.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Makeshia R. 
Évaluation :
5

Make things cheaper, people are poor.

Sydney J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OTIS P. 
Évaluation :
5

I didn't receive an email receipt after dropping the vehicle off after-hours and had to call in the afternoon next day to confirm receipt. Would have been nice to know the vehicle was successfully checked in.

Matthew Reid W. 
Évaluation :
5

They we're very patient with me.i gave them the wrong debit card & wanted for me to correct the issue.

CATHY S.  |  Premières impressions 
Évaluation :
3

The prices are ridiculous

MIONDA M. 
Évaluation :
1

U-Haul is charging me for 900 miles when I only drove around 60 miles. I have proof I didn't drive 900 miles and they are charging me for this. Will never use this company again!!!! Will be disputing this in court with proof

Timothy B. 
Évaluation :
4

Have more service people so it want take so long to get your order

MARGARET P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mallory C.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SKILER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHELLI A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pasquale S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW J. 
Évaluation :
2

Employee was on personal cell phone call the entire time he was trying to help me

WILLIAM S. 
Évaluation :
4

Brake fluid for trailer was empty. Didn't realize it until later during my trip. Was wondering why it would bang so bad when we we would stop. Also don't agree with having to give an emergency contact other than those traveling with me. They said they had call to verify the number which woke up my daughter that works all night. I don't understand that requirement at all.

RUSSELL M. 
Évaluation :
4

Staff was amazing

AVERY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joyce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerail s.  |  Expérience générale 
Évaluation :
1

truck had stacks of debris in the back. open containers with food andd drink cans and bottles in the cab. Manager sucked saying it wasn't her fault and getting in a big argument with my wife in the store. She was horrible. I was there for 1,5 hours after my reservation. Incompetent would be the most pleasant term I can use, Thinking about openeing a truck rental site because it would be easy money taking your customers.

RICHARD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHANNING A. 
Évaluation :
5

None at this time.

JONATHAN S. 
Évaluation :
3

More knowledgeable, courteous check in process. The system was down upon my arrival & the staff inadequately trained. Then the manager came over & was extremely curt rushing through the screens & just brusquely prompting me to ‘just sign here' without answering my questions - particularly when there was a discrepancy in the #s (I figured out later it was some sort of deposit). I was then given a key & pointed across an old grocery store parking lot to a row of 8 trucks with no indication which. I had to go try the key in each door, so turns out it was the fifth truck. The app was not working, so though I had been told to check in on the app, I could not. Additionally, the UHaul moving help I had arranged & confirmed bailed on me the day prior. Evidently Athens is no longer in their service area due to drive times. Who knew?!? Not Uhaul.

GINA H. 
Évaluation :
3

When we originally got the storage unit you could request 24 hour access which we did and the. They stopped 24 hour access without reducing the price

nicholas p.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily C.  |  Expérience générale 
Évaluation :
5

This UHaul store puts the customer first and provides excellent service and products. You can count on them.

JERRY B. 
Évaluation :
5

Once we got our rental moved to an actual Uhaul location. Things were great! We previously made the rental online at a store in Athens ga called Harry's. When arriving at our pick up time. Cashier couldn't complete the process to get us the rental. Wanted us to come back that afternoon. That didn't fit our schedule and the manager refused to come in to release the rental truck. I would recommend this location lose their rental space for business. It doesn't look good on uhaul for them to treat customers this way.

GREGORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn H.  |  Premières impressions 
Évaluation :
5

Every interaction was a nice friendly one.

Victoria T.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle 

Lisa G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany R.  |  Expérience générale 
Évaluation :
3

The only issue was the key card not working once I got to the storage building. The maintenance guy who worked there helped me into the building bit I still had to go back to the uhaul store to register in and I couldn't register out due to the building being closed. But besides that the overall experience was great nice storage areas they are clean and well maintained the maintenance are great with assistance.

Jevante P.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ADEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH R. 
Évaluation :
5

Bianca was very helpful and she always is of course very friendly and polite thank you. Never driven a truck that size so I had some difficulty getting in and out but I don't think the gas gage is working properly it showed the same amount of gas all day even after I added more but I was charged extra for returning the truck later than I planned to. I will definitely be using uhaul again soon thanks guys keep up the good work

ISIS B. 
Évaluation :
5

Jeanette Ridriguez is a great employee! She went out of her way to provide excellent customer service. She should be recognized for her great attitude and efficiency. She made my experience wonderful.

WILL S.  |  Expérience générale 
Évaluation :
5

The person who checked me in couldn't have been better or more helpful. I would go to this location again for that individual alone!

Michael A. 
Évaluation :
5

Over the top customer service !!!

Kim R.  |  Premières impressions 
Évaluation :
4

Bianca goes above and beyond to ensure the safety of customer units.

Tajah P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

amerah T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
2

Roaches

Andera B.  |  Expérience générale 
Évaluation :
5

I put in more gas than it had and got changed extra for mileage, so make sure the gas station is in the parking lot of the U Haul drop off. Put Gas Station in U Haul parking lot so no extra charges would be made for going to get gas and if anyone put in more gas than it had then refund them the difference.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ternandes Y. 
Évaluation :
5

Keep up the good work

ruben t.  |  Premières impressions 
Évaluation :
4

The only problem was that the staffing was not enough it was the manager by herself. I had to wait an hour to get checked in:for the truck, the supplies and the storage units that was while a man came in and threatened with blowing up the place with a malfunctioning propane tank. And USPS trying to drop off 10-15 trucks that weren't supposed to be there. So I understand that it was unexpected but if you had just one other staff person none of this would have slowed down the process of checking people in and out.

JOSEPH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

markel s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim b.  |  Premières impressions 
Évaluation :
5

Bianca Rodriguez (I hope I remembered her name correctly) was incredible. One of the nicest most competent people I've encountered. She was so kind and helpful during A very stressful time and she deserves whatever compensation Uhaul offers exceptional employees.

anna c.  |  Expérience générale 
Évaluation :
5

Bianca the manager was the best!!!

James M.  |  Expérience générale 
Évaluation :
4

Staff was very friendly, helpful, and responsive. We needed multiple units and had a little mixup with an assigned unit having abandoned furniture already in it, but staff worked quickly to resolve the situation. The alarms for climate controlled units go off regularly so it doesn't seem like they are especially useful for detecting real security threats.

Timothy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisette M.  |  Premières impressions 
Évaluation :
2

The facility itself was fine, the management and staff were rude, incompetent and generally seemed not to care at all about doing their jobs. This was especially true for the general manager who was rude to customers and very unprofessional with her staff. I will not be renting from uhaul again.

JEREMY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra r.  |  Expérience générale 
Évaluation :
4

Didn’t have enough dolly to transport my furniture.

Dedra E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas W.  |  Expérience générale 
Évaluation :
4

Don't really like how renters leave their storage stuff all in hallway of storage space

Cynthia H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mittis P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiara h.  |  Premières impressions 
Évaluation :
3

Not always a safe environment. Many times we had to deal with users of either alcohol or drugs as they seem to think hanging out in the building is the latest place to hang. Due to this, the bathrooms were in horrible shape and usually out of paper and items were always broken (exit signs).

Brenda P.  |  Expérience générale 
Évaluation :
5

Excellent amazing service and the manager works with you to resolve issues!

Jaquan N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia B.  |  Expérience générale 
Évaluation :
5

We had a very good storage experience. Responsive and friendly staff. The lighting was good. Equipment dollies and covered loading/unloading very helpful! Clean. Appreciate the share/recycle area for unwanted things. Good location! Thanks!!

Micah J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

linda r.  |  Expérience générale 
Évaluation :
1

You guys should relearn how to accommodate for customers when your equipment fails. Also you should figure out how to connect your contractors that fix the trucks, should have to report a breakdown with repairs. This company is horrible at communicating!! Never Again!!!!! Off brand moving/storages from now on!!!

Teresa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bob w.  |  Premières impressions 
Évaluation :
4

Did not honor the month month free given on the website when I booked the truck and storage together.

CHRISTOPHER C.  |  Premières impressions 
Évaluation :
5

The complete staff was nice and helpful. I would recommend to this facility to anyone. Thanks Uhaul!!

John R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene T.  |  Expérience générale 
Évaluation :
4

I did online checkin and still had to wait for long periods of time. Cancelled my storage unit and they kept billing me.

Tom M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shambrea E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sojourner J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIELA D.  |  Expérience générale 
Évaluation :
5

Very clean facility and though you constantly have to use card to get in and out of door, it is very secure and safe. The surrounding area often has loitering, but the facility itself is so easy to back or pull up to and carts are often readily available. The staff of Uhaul are so very pleasant, professional and helpful! I highly recommend. We were able to use Uhaul vans on a few occasions and storage.

Patricia M.  |  Expérience générale 
Évaluation :
5

UHaul was awesome! Will use again the next time we need storage.

Julie M.  |  Expérience générale 
Évaluation :
5

Really well-run storage unit. Great staff

Julian B.  |  Expérience générale 
Évaluation :
3

Got disarmed for no reason

Shemar E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karrah B.  |  Expérience générale 
Évaluation :
5

Super friendly people and convenient location. Loved the loading area and use of moving equipment to assist us moving in and out.

Amy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica g.  |  Expérience générale 
Évaluation :
3

I reserved a 10x10 storage unit and when I arrived I was told there was none available even though my reservation was confirmed. I was then told my only option was a 10x15 storage unit but that there would be no reduction in price even though my confirmed reservation had been disregarded.

Bobby G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis J.  |  Expérience générale 
Évaluation :
4

Tried to contact office multiple times, both via email and via telephone, but no response. Aside from the lack of office responsiveness, facility and staff were excellent.

Holly B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marianne S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon A.  |  Expérience générale 
Évaluation :
5

All the staff here were so incredibly helpful and friendly. The manager Bianca is so kind and helpful. She explained everything to me clearly and even helped me find my unit on the map. Everything went very smoothly and better than expected even in the midst of a crazy moving season. I highly recommend this UHaul location.

Allison S.  |  Expérience générale 
Évaluation :
4

Lines were long, but personnel were good

Michael R.  |  Expérience générale 
Évaluation :
5

Great short term storage for my student @UGA. Thank you!!!

Robin W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra O.  |  Expérience générale 
Évaluation :
4

No comment

Richard M.  |  Premières impressions 
Évaluation :
5

Very nice, clean, secure. Staff was friendly and extremely helpful! Thank you so much!!

Nicole M.  |  Expérience générale 
Évaluation :
1

The manager at this location should never work in customer service. She has a very nasty attitude for her to have been with this company for 5 years as she claims. She is the most unprofessional person I've ever dealt with in life. If I didn't just come in from a 14 hour ride I would have never stored my items there. I definitely will be moving my things soon. Grant also is another one that needs retraining. If these two are someone you guess think should work for your company your wrong cause they give u haul very bad look. I will be getting a hold of the ceo of this company because he should be aware of whose working for his company.

DEVENIQUE NICOLE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEECI C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan N.  |  Premières impressions 
Évaluation :
5

Staff was extremely kind, professional and helpful

James O.  |  Premières impressions 
Évaluation :
2

Did not have the storage unit I needed so had to cancel and go elsewhere.

Katherine G.  |  Expérience générale 
Évaluation :
5

She was amazing upon arrival with a fantastic cheerful personality. She quickly assessed my situation and assisted me to make sure I had received the right unit. a 10 out of 10 for her great customer service. Highly recommended. When ever in the future I am in need of a unit I will definitely be working with that facility.

tianner b.  |  Premières impressions 
Évaluation :
4

The fire alarm was going off for 1,5 hours in the indoor storage area while we were unloading our truck. We wish it could have been shut off sooner as that was very annoying. Otherwise, all went well at this facility.

kATHLEEN A.  |  Premières impressions 
Évaluation :
5

We had a great experience at Uhaul! We are also using them for storage. It's great to use them to return uhaul to after you store your items. Very professional and helpful staff! We have been very pleased.

Colby M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamison R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna S.  |  Premières impressions 
Évaluation :
5

Bianca Rodriguez was my hero. Efficient and funny and made our super stressful day manageable. Haven't seen the unit yet but it sounds like it will be clean and just what we need.

anna c.  |  Premières impressions 
Évaluation :
5

Rented a truck and storage space during my visit. Staff was prompt and responsive and the process of check-in was a breeze, so we could get right to the business of moving. The storage area appeared new and/or was very well maintained. There were covered loading docks so we could drive our 10' truck right inside to unload. Carts were available to help haul things from the truck to the storage room and they were all clean and in good working condition. Once inside the storage area, it was well lit and temperature controlled. Everything was clean inside - walls, floors, hallways, storage rooms - so I judged that my things would be in good shape while there. As for the truck we rented, it too was clean and in good repair (it even had its own padlock built in which is a brilliant addition but sadly probably just a fluke). All in all, we were quite satisfied with our experience and would recommend this location to others.

jonathan o.  |  Premières impressions 
Évaluation :
5

Need to have more staff available for customers so wait time for service doesn't take so long. Staff was very friendly and helpful just a very long wait time.

Marianne S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARLOS B.  |  Premières impressions 
Évaluation :
2

The staff were overwhelmed and the manager had abandoned them. They did the best in difficult circumstances but a good manager does not leave staff unsupported.

Jeremy H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily O.  |  Premières impressions 
Évaluation :
5

Bianca is really friendly (which is hard to find these days). I have only spoken to her on the phone but her voice smiles! My reservation/check in experience was awesome and Uhaul's prices are great. I called multiple places and you all are by far the most reasonable. Thanks for making my transition to Athens a smooth experience.

Allison B.  |  Premières impressions 
Évaluation :
4

Needs faster customer service

Antavious W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P.  |  Expérience générale 
Évaluation :
5

Very kind knowledgeable. Very pleasant and the storage was exceptionally. Clean.

Sunshine C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M.  |  Premières impressions 
Évaluation :
4

The GM was wonderful, and hooked me up with a unit right near the door. Made it so much easier to get things unloaded after a long tiring trip. I would recommend this place any day of the week.

John W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F.  |  Premières impressions 
Évaluation :
5

Very impressed with the facility and its staff.

Elliot H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carey M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney C.  |  Premières impressions 
Évaluation :
5

Mrs Rodriguez was beyond friendly & helpful & it was appreciated during a stressful time/move! Highly recommend her to receive your highest praise 

Patricia H.  |  Premières impressions 
Évaluation :
2

I wasn't shown the unit the representative had gave me. Wasn't big enough for a 2 bedroom. I asked him what time does the storage unit close he said 7, I asked about the time on the piece of paper that's says 10. He say he don't know about that but added 24hrs for $10. But I didn't need it after 10. I came in when it was closing time about 6:55. My access card don't work. I will call back in to talk to store management about this. This not my first time having an issue with this u haul company

Deniqua J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy N.  |  Online Move In 
Évaluation :
3

I had a 10:00 truck rental and arrived at Uhaul at 9:45. I also had a storage unit. When checking out, you provide an emergency contact to uhaul and they insist on calling the contact and won't let you complete checkout until they verify the emergency contact. I have never heard of this type of policy. It was taking so long that people were telling the clerks to hurry up and people just started leaving. It took me 1 hour and 20 minutes to get my rental. I arrived at 9:45 and left with the truck at 11:10. It was just to long of a process . I struggled to give uhaul an average rating.

Tom M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D.  |  Premières impressions 
Évaluation :
5

Never used a facility as nice.

don r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P.  |  Premières impressions 
Évaluation :
5

I had a really bad experience renting the truck in another city but Jonathan in Athens was very professional and resolved those issues. Moving into storage was very easy. The facility is very clean and we are very happy with it. U Haul provide moving carts which helped tremendously and it was really easy to find the unit with the map that was provided. I also really liked the security system. Much better than most places I have seen. I would highly recommend the facility to anyone needing to rent storage.

Andrew P.  |  Premières impressions 
Évaluation :
4

The check in process was long and only two agents checking in customers. They were nice and it was convenient having everything in one place.

Debra O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elya C.  |  Premières impressions 
Évaluation :
1

Waited a very long time to check in for a box truck and storage unit. I had checked in online but still waited. By the time it was my turn in line they could only help me with my box truck. The other person for the storage unit was not around and that I would have to wait for the storage person. I just waited in line??? Why do I need to wait again? I left so I could pack up my daughters dork room. There was a time frame for move out that day. Which meant after packing up all her furniture I had to come back and wait in line again. This process which was suppose to be quick because of the "online check in" was painfully slow. The staff was nice but considering it was move out dates for UGA you would think you would schedule staff accordingly. The other people in line were also waiting a long time and having worse issues than I. I guess I should consider myself. lucky. I've used another Uhaul facility in Athens and did not have these issues.

SEAN P.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful!

joshua s.  |  Premières impressions 
Évaluation :
4

Everything was good except your computer system kept messing up, they had to redo my order three times, I had to come back after that to get them to fix it again. The staff were always kind and helpful but y'all need to fix the problems and glitches with your system.

Joshua R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cuyler L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TABITHA Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELPRIESTAF M.  |  Expérience générale 
Évaluation :
5

Very helpful staff! However, during minor emergency UHaul Corporation shoots self in the foot with their automated phone system jacking around customers with their artificial intelligence brilliance. When someone has a trailer sperate while still at the facility, phone system automated routing is inexcusable, poor thinking on corporate! Otherwise, this staff were profusely apologetic.

Charle W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien B.  |  Premières impressions 
Évaluation :
2

I needed after hours exception.

victoria t.  |  Premières impressions 
Évaluation :
5

Keep up the good work 👍

Mittis P.  |  Premières impressions 
Évaluation :
5

Bianca and her team are excellent.

DANIELPRIESTAF M.  |  Premières impressions 
Évaluation :
4

It's nice to go in a facility that has courtesy and helpful customer service

Yolanda I.  |  Expérience générale 
Évaluation :
2

Hard to rate because facility was fine, but U-Haul in general was not a good experience. Not enough characters to explain why.

Melissa H.  |  Expérience générale 
Évaluation :
1

Every time I went the staff seemed uneducated on what they had to do. My contract for the storage unit I had, had the improper unit number on it. I will never use this location again

MItchell H.  |  Expérience générale 
Évaluation :
5

very good unit clean and well maintained

WILLIAM P.  |  Expérience générale 
Évaluation :
5

Very helpful and courteous

Yolanda I.  |  Premières impressions 
Évaluation :
5

Staff is super friendly and prices were unbeatable.

Heather J.  |  Premières impressions 
Évaluation :
5

Mandy, the general manager, was incredibly helpful and very nice .... both on the phone before I sent my Ubox down to Athens from New York and after I arrived. It all went perfectly, thanks to her!

Jean P.  |  Expérience générale 
Évaluation :
5

Good experience

Brenda P.  |  Expérience générale 
Évaluation :
5

Very good crew working at that location.

MOSES P.  |  Expérience générale 
Évaluation :
2

Worst experience from rental to unloading. Left a review in detail. As far as facility, the staff was incompetent and didnt seem to care if they could please the customer. The female manager tried

Marla B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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