Customer Reviews for U-Haul Moving & Storage of North Fairbanks

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Fairbanks

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Shay S. | Overall Experience |
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Customer did not leave a comment.

Lori l. | Overall Experience |
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Customer did not leave a comment.

WILLIAM B. | Online Move In |
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Door sliding lock mechanism very difficult to latch or unlatch. I pain when it’s cold out.

WILLIAM B. | First Impressions |
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Customer did not leave a comment.

Nicole M. | First Impressions |
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Couldnt have been more helpful

Nicole M. | Overall Experience |
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Fir tyring ti be so helpful

Olivia B. | First Impressions |
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I rented a truck, packed two vehicles and arrived to find my unit was still locked. Had to bring everything back before the issue was resolved because the care line couldn’t get ahold of anyone.

Tara R. | Overall Experience |
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The unit was a storage container with stained/warped plywood walls/ceiling.Cold storage that didn't look that great.Expected more for $80/month.Worked for short term.Staff was always nice and helpful.

Cheryl M. | First Impressions |
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I was very happy with the service. Both the customer associates were friendly and .answered my questions in a very polite and knowledgeable manner.

Nathan T.
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Store manager treated customers like criminals, stated he had a truck stolen from his location and therefore treated everyone like they may steal a truck until proven otherwise. Specifically stated that he assumed everyone was guilty until proven innocent. Extremely unprofessional.

Deeann T.
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15 foot truck needed windshield wipers. It also has a lot of road noise. Staff was very friendly and patient and accommodating!

Jason M.
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Customer did not leave a comment.

John H. | Overall Experience |
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I got charged a full month for only 2 days of having my belongings in storage in the month of August. Disgusting thieves!

Gail S.
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Things were good

Susan S. | Overall Experience |
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Everyone was pleasant to work with. The unit that I had was perfect in size and I had no problems with access. Overall, this was a good experience.

Virginia Y.
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Customer did not leave a comment.

Kristy S.
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Customer did not leave a comment.

Roger H.
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Employees were awesome, efficient and fast while maintaining safety and professionalism. Definitely recommend talking to Roger and Nolan about your future rental needs.

Valerie r. | Overall Experience |
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I liked that it Was easy to get to my storage unit.

Dawn B.
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Thank you Nolan for your friendly, thorough and wonderful help. It’s been more than a year of great customer service which I’m extremely grateful to have experienced. Moving and storage doesn’t have to be difficult. Kudos to you and all the staff.

MIKE H. | Overall Experience |
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Great place. we had our unit as a family since 2004. Thanks!

Bryan P.
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Roger knew I was coming and had everything ready to go!! He even transferred the drop off to this location to make it more convenient for me!! He made everything a wonderful experience.

Blanche M.
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You do the paperwork on line, but the internet connection at the office is lousy. It took nearly 30 minutes to get my DL uploaded and the paperwork completed online. The Customer Service Attendant was very polite and kind.

Jacob M. | First Impressions |
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Very helpful and polite

Robert W.
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Customer did not leave a comment.

Susan S. | First Impressions |
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Staff were friendly and helpful.

john E.
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Nothing their ok

STEVE D L. | Overall Experience |
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Storage unit broken into, stereo gear and other stuff stolen. NO compensation, & no sympathy from them. Recently told I was "delinquent' on rent. Not "late on rent", but "delinquent". UGH!

Karen A. | First Impressions |
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The clerk treated me with all respect and he offered for me to make a nice cup of coffee for myself .

ROBERT W. | Overall Experience |
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The staff were great. If they were the only criteria to vote on I would put excellent. The excessive late fees should be criminal. You take advantage of poor people. I will never use U-Haul again.

Julie R. | Overall Experience |
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Thank you for providing a facility that kept my belongings safe.

Roger H. | First Impressions |
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Nice & easy, quick.

Susan G. | Overall Experience |
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Fantastic staff. Down to earth, friendly, helpful and very professional. I'll definitely recommend them and go back if I need their help again!

CARLOS L. | Overall Experience |
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I ended up switching to another Uhaul location to condense all my belongings to a bigger storage.

CHRIS D. | Overall Experience |
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Excellent! I Am So Grateful for this UHaul facility (Old Steese Hwy N, Fairbanks, AK). This UHaul Staff took care of me, no judging, just warmth, caring about another human being. Yay Nolan & Crew

Caleigha S.
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The guy was not very well prepared, he offered services that were not quite ready to be offered.

Roger H.
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Customer did not leave a comment.

darla H.
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The truck was fine, other than very dirty windows and windshields

William B.
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They were very helpful and you could tell they really cared about the truck I was renting.

KRISTINE K. | Overall Experience |
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Very upset, my stuff was ruined during the trip due to the truck and then was ruined during storage for only three weeks due to leaks and someone stealing out of my storage. VERY UNACCEPTABLE

JEFF J. | Overall Experience |
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Poor quality roof repair has been going on all summer. Every time I came to my storage unit, I had to move demolished roof structure from my overhead door to access unit. Sometimes a lot of it.

Jesus A.
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Nolan was very professional. The furniture rollers not available even though I reserved them.

Charles T.
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The Internet connection kept crashing due to wet weather, it too 2 hours to get my rental paper work completed then the Laser Printer was out of Toner. 1. Keep Spare Toner on-hand! 2. Get redundant Internet connection OR allow offline Rental application that synchronizes when the Internet connection is up!!!!! This is Fairbanks AK not Seattle WA. Get a clue. Fairbanks People were great, Corporate shortsightedness was not.

TONY D. | Overall Experience |
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the water leaked onto my belongings which caused mold onto everything, I had to throw away a lot of my stuff

jimmy s. | Reservation |
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Your building is in serious need for updates for what I’m paying there a month it’s not worth it looks like a run down three to the side building will be looking to move out to new place very soon

timothy H.
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Good customer service check out and check in

Lora W.
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Nolan was extremely helpful. My van had somehow been reserved by someone else and he corrected the situation promptly before my schedule departure date.

Doug S.
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Staff was very helpful and courteous.

vern D.
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they answered all my questions, they knew what they were doing, got the trailer lights working properly for me. very good experience there.

Rebekah M.
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Customer service representive Aimme Ward did not know how to check in the uhaul took her over 45 minutes to figure it out and then couldn't honor my reservation refund called managers and couldn't get anyone on the phone to help her she double charged my credit card 2 times and for the wrong amount And not to mentioned the original reservation and pick up was not honored we waited at this place for 4 hours before they sent me to another location to pick up a truck which was wrong size not the original size requested and then wouldn't honor the $50 reservation refund small little trailer that was over 120 degrees inside and sat there for 45 minutes trying to get this figured had to call my credit card company and prove to the lady she charged my card twice and she still wouldn't refund me the extra charge so I got charged a total of almost 200 for a day rental because my original reservation was for 2 days but I didn't even get the uhaul until a day later

Dustin H.
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Customer did not leave a comment.

Marie M. | Overall Experience |
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Squirrels have access to unit, lights never worked; I had to buy a lantern to illuminatethe dark damp unit, cheap wooden doors to unit and no evening access to unit.

Karen D. | Overall Experience |
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Facility really needs some work.

Valerie R.
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Customer did not leave a comment.

SUMARIAM L. | Overall Experience |
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The people that work there are very nice and very helpful. Set the facility is an older facility and is in need of upgrades. And the roadway need work. Putting some gravel would help with the mud.

lester R.
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Update your systems! We were broke down,delayed for hours at a time for overheating problems. Every time a phone call was made you are transferd a dozen times to different departments/state and having to start over. We were told numerous times , that we could not be helped unless we were broke down. When we finally broke down,we were told that the town we were going to didn't have a uhaul facility, as we pulled up to the to tow yard there was a uhaul facility across the street. The constant phone calls and emails every day about the equipment being late even though we were constant contact with uhaul the whole time. A few hours after the return of the equipment at are final destination. I recieved a phone about the late equipment.

Peter F.
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The person checking me out had difficulty with the computer. It took a very long time to check out. You need to provide better support for the employees.

JANETTE A.
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Will only use his location, the owner goes above and beyond to help you. Have tried other locations but always come back here for final rental.

Jhonny B.
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Customer did not leave a comment.

JON V.
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You guys gave me a uhaul without winter tires and expectected me to be fine through Canada. You guys gave me a car dolly that can't back up, like what? You guys gave me a uhaul that can't break 60mph, while people with the exact same equipment in the same size uhaul are passing me. You guys gave me a vehicle that you can't even tap the gas pump without the best mpg gauge going crazy, and I lose like a half my tank in 30 minutes. Honestly, it was a miracle I survived my trip.

CHRISTIAN B.
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Customer did not leave a comment.

Vanessa W.
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Customer did not leave a comment.

Matthew W.
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Customer did not leave a comment.

Greg A.
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Please thank Heather for keeping us updated as far as the reservation was concerned, and then for her due diligence in examining the truck prior to us using it....definitely appreciated.

Karl H.
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Not charge suprise charges

Jerry W.
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Customer did not leave a comment.

Mark B.
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Well it was a much bigger unit than I ordered. Also at one point I got a call and said it want no longer available and then got even a larger unit. Also did not have my box’s their but accommodated me. Also latter than I requested as it had a flat tire. Rep their was very helpful though

Ricky K.
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Outstanding performance by Christian Bradley. Thanks for his efforts to provide the best possible service and equipment requested.

Ricky K.
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Christian Bradley went above my expectations in fulfilling this contract as previous customer went over their expected return. He offered them options to get truck returned as soon as possible. On return he had service completed as soon as possible and requested items loaded. He was a rock star in his professionalism and getting me on the road as soon as possible.

Emily T.
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Make sure your booking is correct and the truck requested is available on the reserved date. Fix your online reservation site to reduce unnecessary stress to the person who books a date and truck size. When the reservation is confirmed for a date and truck, that should be ready for the person upon arrival. I was told by your representarive that the truck was late, the booking website doesn't work right and she could not control when a previous booked truck will be returned. All in answer as to why my reservation was being delayed nearly two full days. Your timing of availability and customer service needs improvement. The location where i ultimately picked up the truck did provide good customer service.

Wendy F.
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Employees very friendly and helpful.

Janet M.
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Put a CD player in truck

TINA G.
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Customer did not leave a comment.

Michael H.
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Our original rental location, where we had a reservation over a month in advance, was College Road in Fairbanks. When we arrived to pick up our truck, there was no truck available. We were closing on our house within days and had to be out. Not only were the employees and the manager Karen completely unsympathetic, they were zero help in correcting the situation. The call center was also completely unhelpful and rude, and i was told "if there is no truck, there is no truck, what do you want me to do?".We managed to track down a smaller truck with the help of a regional employee out of Anchorage whom we found ourselves. Because the truck was smaller, many of our personal items had to be left behind. Given the choice, we will never utilize Uhaul again. The employees at the Old Steese location were quite helpful and pleasant.

kim C.
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Customer did not leave a comment.

Jordan K.
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I was asked to wash off the uhaul upon returning ... but I was given a horribly outer dirty uhaul to begin with.

JANATTE A.
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Customer did not leave a comment.

karen R.
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Customer did not leave a comment.

Gina P.
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My experience was great, no needed improvements!

Robert C.
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i received call after call from the facility requesting that i being the cehicle back early so someone else could use it. um hello! i got the can cause i needed it

otis S.
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Customer did not leave a comment.

Kelli K.
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Wonderful experience! Reasonable rate drew me to U-Haul; customer service will keep me as a customer. Aime spoke with me as if she'd known me for years. Because that particular location closes early on Sundays, she made returning the vehicle easy -- she went the extra mile to do it -- and insisted I park my car near the security cameras. I only hauled a couch today. But if ever I change dwellings or know someone who is, I'll direct that person to Aime at U-Haul. (Another employee also was helpful, inspecting the truck and noticing damage that I didn't see but could have been charged for. I regret that I've forgotten her name.) Whatever Aime and her co-worker are paid, it Hasidic or enough. Give them a bonus, at least, for guaranteeing my return business and for my recommendations to come.

karey S.
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Customer did not leave a comment.

ASHLEY H.
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Christian and his staff were BEYOND the best customer service agents with haul thus far!!!

JANETTE A.
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Customer did not leave a comment.

Driver U.
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Customer did not leave a comment.

EMERALDA D.
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Have more parking available.

alice T.
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Need better access at entry of unit.

Catherine C.
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It was a last-minute decision to rent a truck, the truck was available and clean. I was impressed with the knowledgeable service.

Ana L.
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When we called the office on college rd because it was closer to the house. We were quoted 39.95 the rep never stated additional fees would appy. When we got to the other location they had wrong vehicle. Then they gave us another price. When we returned the vehicle we were charged a othet price. We went from 39.95 to 64.00. Although we tried to make "heathet" understand that we didnt appreciate she had no sympathy or offered any custumer service. When we asked to speak to a manger she olny stated he was on vacation. The 3 ladies we spoke to ALL gave us different information. Had we have known of all fees associated we would have only rented it for one day. She told us it would ONLY be 39.95 for the 2 days. We were charged almost 25 dollars more and to too it off she said we had to return it to the one place that was further and we got charged for extra miles. But the other store was literally 2 min from the house.

Carlos G.
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Customer did not leave a comment.

Sally H.
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Customer did not leave a comment.

lindsey R.
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Christian is golden. Over and beyond in his efforts to get me on the road. Very friendly service. Thank you.

Melvin C.
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THE BEST SERVING THE BEST

vern H.
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always cost way more than expected

brian G.
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You guys really good job.

SHERRI D.
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Christian was friendly and on top of things.

william G.
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Customer did not leave a comment.

marci B.
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Customer did not leave a comment.

Tom T.
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Customer did not leave a comment.

Stephanie D.
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Customer did not leave a comment.

lindy N.
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Customer did not leave a comment.

CHRISTIAN B.
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Customer did not leave a comment.

JANETTE A.
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Customer did not leave a comment.

Ian M.
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Christian and his trainee were awesome. I have not had this high a level of customer service in a long time. Being military I had a unexpected need for storage and was taken care of. I will be sending anyone that needs uhaul services to this location that I can find.

janette A.
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Fast friendly service, very helpful

Janette A.
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Customer did not leave a comment.

Teresa E.
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Hours of operation is limited as to meeting them face to face

Joshua S.
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Customer did not leave a comment.

ASHLEY D.
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The manager that helped me went above and beyond.

KIMBERLY O.
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Overall a good experience. Good customer service, good vehicle. Although a little pricey. I would recommend Home Depot.

james B.
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Christian couldn't have been more helpful. Good truck, met our needs just right. Thanks

jason C.
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Customer did not leave a comment.

Steve M.
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Customer did not leave a comment.

brian F.
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Customer did not leave a comment.

JOE W.
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This was the 3rd location I had to go to in order to rent a tow dolly. Kristopher at the College Road branch allegedly made a reservation for me at the dealership near Farewell without providing a confirmation number, but when I arrived there, Sarah didn't see a record of it. Fortunately Sarah was able to make a reservation for me while I was there at the North Steese branch. Kevin was able to pull up the reservation and assist me. He provided excellent customer service. I would still like to see a rewards program for rentals such as 10 rentals and get the 11th for free.

Leonard John S.
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Customer did not leave a comment.

michele F.
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Customer did not leave a comment.

David L.
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Pickup had pre-existing transmission trouble. got the job done though. Reported trouble when turned in PU. Nice doing biz with U-Haul.

Vicki N.
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Very friendly. Worked with my schedule.

CHRISTIAN B.
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Customer did not leave a comment.

Tristian S.
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Make the storage rentals able to be pro rated

MIKE S.
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very friendly and had vehicle and paperwork ready when I arrived. The same when I returned the vehicle.

Jessie B.
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Customer did not leave a comment.

Ashley H.
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The property may not look the most inviting, however the customer service more then exceeds any doubts this facility may create on a passing inspection. I felt as though my property would be safe, and that any assistance I needed would be attended to by the staff on hand, with the manager being a special star mention as he is quick to assist with anything from questions pertaining to equipment to the facility in great detail.

NICHOLAS Y.
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Nothing, he was very helpful and understanding of my needs!

Chris R.
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Customer did not leave a comment.

Kevin C.
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This location is great! I wish I had know about them sooner. Way better then the college road location!

Ken K.
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Customer did not leave a comment.

Gail K.
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It was perfect for what we needed and the people were very helpful . The previous person who rented the vehical didnt wash it so it was just dusty nothing major it was fine . Staff was very professional . Thank you

No reviews have been submitted for this location.

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