Customer Reviews for U-Haul Moving & Storage of North Pensacola

Évaluation :

1

The lady got upset and acted like it was my fault that something was wrong with his vehicle when I picked it up that way, and explain that then proceeded to tell me that she could not take the vehicle because I was a day early, then huff and puffed and yelled as you can check the security cameras of The Office. And then proceeded to give me like the 5th° over the whole situation when I don't even work there. Also, tried refusing to take the truck after I had already went to another location to drop off the truck and they said that I had to drop it off at that location so I end up having to put more gas in the U-Haul more my money just to drop it off. Then I never received a receipt email or paper otherwise.

Évaluation :

5

Everyone I dealt with was very helpful, friendly and professional.

Évaluation :

5

I was there 18 months and had no problems!

Évaluation :

5

It is a climate-controlled facility and a super convenient location for me.

Évaluation :

4

I was in a bind to get a truck or van, however, didn't realize you had to have a local license to rent one. So another site sent me to this site at 7835 N. Davis Avenue and they rented me a 10' truck. I really appreciated them working with me.

Évaluation :

2

Slow service.. was there an hour.. was asked to call U-Haul to check status… I'm not the one at work so I shouldn't have to call.. he should call.. he was very slow.. typed very slow.. and if the company ever get busy he will be their downfall due to speed!!! Working the clients and taking forever is unacceptable

Évaluation :

5

Everyone was super friendly and helpful. I would definitely recommend this storage to anyone.

Évaluation :

5

Thanks team for being so patient with me!

Évaluation :

5

Friendly and flexible, the staff listened to my needs and provided great service. Only one billing issue on their end which was corrected within minutes once I informed them. All of my items remained in the same condition for 3 years. Extremely satisfied.

Évaluation :

3

Elevator needs to work when movers come. Heat wave not helping.

Évaluation :

5

Awesome people and professional

Évaluation :

5

Mr. & Mrs. Harris were soo over and beyond helpful and made sure my move to Pensacola Fl and amazing success. I can see why their faculty is always at 100 % capacity. I would give them more than 5 stars ⭐️!! I appreciate them and how great they are!!

Évaluation :

5

It's all good

Évaluation :

5

Nothing this uhaul is amazing

Évaluation :

5

Fast friendly service. All my needs were met. Staff is very nice

Évaluation :

4

The operation is A-ok, but the location is quite crowded.

Évaluation :

5

Mike, Christine were very helpful. I will definitely use this facility again.

Évaluation :

5

Stay the same

Évaluation :

4

I'm sure the owner has to deal with many types of people using his equipment. However, I felt like I was being treated like a kid. It wasn't until I told him a drive for my job he seemed to let off a little and even still I was seemingly under the eye of suspicion.

Évaluation :

4

The Harris' were professional and courteous. I would rent from them again

Évaluation :

5

This location is the best location I have ever used in storage. When I say exceptional and amazing people run this place… that would be an understatement… I have used storage units for years but I have never been treated this well ever. Christina and her husband have been a blessing to work with on my move to Fl from out of state. They stayed in constant contact with me the whole time. Thanks guys!! God Bless y'all!!!

Évaluation :

5

Great customer service. Always.

Évaluation :

5

Your kindness will never be forgotten thank you so much for being so caring and helpful when you saw that I was so upset after coming from 7220 N Davis Hwy Storage and the way they kept their facilities. FIVE STARS TO YOU BOTH AND YOUR STORAGE FACILITY Thank you Constance Wells

Évaluation :

5

The management were exceptional and then facility was always spotless and well maintained.

Évaluation :

5

Managers made me feel at home

Évaluation :

4

Aucun

Évaluation :

1

Super inconvenient location and charged an arm and a leg

Évaluation :

5

Christina & Mike Harris we’re very helpful in more ways than be.

Évaluation :

5

Great service. Quick and east pick up an return.

Évaluation :

5

Mr. & Mrs. Harris are wonderful people and anything I needed they gladly helped me with. Their Office, the Restrooms and the entire complex is neat, clean and very well maintained. I booked and set up renting the Unit completely online. It was great to see everything when I got there and the carts were right near the elevators making my tasks go smoothly. As I was moving my things out, I met Brandon who also works there. He greeted me and we spoke for a couple of minutes, then went about his work. I highly recommend anyone who is seeking a safe storage solution, it is there and worth every bit of the very reasonable rental rate.

Évaluation :

5

<3

Évaluation :

5

Both front desk people were pleasant and knowledgeable

Évaluation :

5

Nothing…everything went well and as planned! Merci!

Évaluation :

4

Renting from uhaul is a necessary convenience almost everyone is going to use at some point in life. I am glad to have such a service available and it has gotten to quick and hassle-free lately. The only drawback is how quickly the costs go from a simple inexpensive rental to a significant chunck of change. It doesn't make sense to be charged for so many detailed items when we are already paying for the use of the truck, having to put fuel back in it and insure it. Why must we also pay for each mile, have the dolly and blankets in the way and get charged if they get knocked loose? I guess that is the way of this world any more. Before long, we will be paying for use of air conditioning. (I sincerely hope not!)

Évaluation :

5

It was a great experience the van I rented was awesome the trip the ride was wonderful and the three storage is just so perfect to dump everything into until I can sort it out the only problem I have with the whole experience is the price seems a little bit high.

Évaluation :

1

They are very nice.

Évaluation :

5

Christina and Mike were an excellent pair...they hired great staff too. That is rare these days. It's important to have a safe environment and those two provided just that...was a pleasure doing business with wonderful people. I'd recommend this facility above others...no nails or gravel.

Évaluation :

5

I love this U-Haul store. The couple that works there are amazing!

Évaluation :

5

Glad to again use Uhaul it's the Best and Mr. and Mrs. Harrison are wonderful people!

Évaluation :

5

The van I rented was a very nice ride with no complications at all. I felt like I could trust the vehicle to get me to my destination and back again.

Évaluation :

5

The only thing I can think of that would improve is to lower the price per mileage. It was the most expensive part of my trip.

Évaluation :

5

Prompt and courteous.

Évaluation :

5

The people are very nice.i have recommended this location to others.

Évaluation :

5

Good equipment in great shape. In and out quickly. Very easy rental

Évaluation :

2

When telling a customer or giving a time to drop off with no penalty there shouldn't be no hidden agenda to later tack on fees

Évaluation :

1

The van I rented was awful to drive. The breaks were so sensitive that you barely touch them it was like slamming on the breaks. The inside was not very clean and it smelled like cigarette smoke. When returning the van during open hours the doors were locked and a sign on the door saying text this number and I will be back immediately. Had to wait 10 min for him to show up.

Évaluation :

5

Rien

Évaluation :

4

Mike was great! Parking at this location sucks.

Évaluation :

5

Great and prompt service and respect

Évaluation :

2

Had to wait over an Hr for the previous Uhaul truck user to finish. Also had to pick up the trailer from a diffrent location and got charged extra for miles used due to having to make 3 back and forth trips to diffrent uhaul locations in Florida

Évaluation :

5

Excellent rented at last minute very helpful and friendly would recommend to any one

Évaluation :

5

Very friendly and helpful.

Évaluation :

3

The unit was not a 5 by 5 by 5. The height was 3 feet with a sprinkler system running into it .

Évaluation :

5

I needed two storage units and the staff was very helpful in accommodating both moving in as well as moving out.

Évaluation :

5

Spotless; convenient, and priced right. Staff is friendly and professional. Outstanding experience.

Évaluation :

5

Excellent service

Évaluation :

4

Mr. Harris did a good job of getting me registered. However, the unit was supposed to be $24,95 on the outside. I had a reservation for it. But his system, was not updated to this fact. The unit was already rented and I had to get one behind the gate for an extra $10 per month. Also, Public Storage corporate in their marketing materials stated the unit would be five feet by feet by feet. The unit is not five feet tall. It is smaller. Also, their is a fire sprinkler system in the storage unit, blocking space that I could use. But Mr. Harris, told me I would get the first month free. NIce Southern couple running the storage station.

Évaluation :

5

Easy access, good quick service. Very clean and safe

Évaluation :

5

Both the woman and the young man that assisted me when i needed to upgrade were very friendly. The both went up and beyond their job.

Évaluation :

2

The reading on the odometer was not correct and they tried to say I drove 12 miles. They already admitted that the gas meter was off. So they incorrectly documented the gas and miles on the vehicle. They also tried to charge my card for the extra mileage.

Évaluation :

5

Quick and easy. Nice location.

Évaluation :

5

Excellent service, no issues.

Évaluation :

4

Thanks, all my items were in great condition, I have no complaints. And no odors or any other problems. My only concern is on me. With the auto pay I did check on storage(auto pay and every day life un fortunately I did not stay focused. I am enjoying the memories of my items. Again thank

Évaluation :

5

I WAS SO EXCITED AND WELCOMED THAT I HAVE TOLD SEVERAL PEOPLE ABOUT THIS SPECIAL COMPANY

Évaluation :

5

The customer service was excellent and the facility was impeccable and very clean !!

Évaluation :

5

Everything was perfect !!! No improvement needed just keep doing what they are doing!! Christina did an excellent job with her customer service and locating a 10 foot truck for me to be able to pick it up at the same location I was moving my belongings from storage.

Évaluation :

5

Very friendly & helpful. Went out of their way to hel me.

Évaluation :

5

I rented a storage unit for over a year and never had any issues with security or cleanliness or any other type of issue. The managers of this facility were awesome and always very helpful!

Évaluation :

5

In that town the people were very kind, the lady who answered us on the phone when we had a question was very professional

Évaluation :

5

Christine and Mike Harris, the owners are wonderful! Their facility is the cleanest storage unit I have ever seen! It was a beautiful unit and I thoroughly enjoyed using their facility for storing my things. It is safe secure and they give the best customer service in town! I highly recommend this facility to use for your storage needs. They pay attention to every detail. Every time I would check on my unit they were washing vehicles taking care of customers and always doing it with a courteous smile. Thank you Christine and Mike for all that you did for me and I am so happy to have met you. Thank you for taking care of my things for me while they were stored at your facility! Warmest regards, Jennifer Moore Sarasota Florida

Évaluation :

5

I love ❤️ this location they are so helpful and commitment I can’t begin to explain how grateful and appreciative I am for these awsome vessels go the extra mile without you even asking 😊♥️ Thank you Uhaul for curtesy and your expertise

Évaluation :

5

Brandon was great! Although a young man, he is excellent at his job and proud to work at that location.

Évaluation :

5

This facility has everything one needs for moving & Storage needs.

Évaluation :

5

I love this place the people here are very friendly and nice

Évaluation :

5

Ordered blankets from them while the cargo van site TWICE has not provided them although I had secured them in advance. Quite aggravating BUT THIS place is friendlier and efficient than the other one on Davis. I will use them from now on.

Évaluation :

3

The free lock was not there, but I had to get a larger storage. So, I received it the next morning.

Évaluation :

5

Great rental

Évaluation :

5

the door broke and a wood plank was added to fox it but made the door harder to open

Évaluation :

5

The van was spotless and in perfect shape .van was out front waiting for me to pick up . The man and woman that run the place were kind and helpful i needed the van for longer than I thought they work with me and made it happen..the whole place was clean and very well maintained I will be back and would recommend the store to anyone thank you Jennifer w

Évaluation :

5

Personnel amical

Évaluation :

5

Best storage facility and options in town!

Évaluation :

5

Not a thing-great customer service and delightful people Christina and Mike Harris

Évaluation :

5

Beautiful facility, very easy to access all the dollies and carts. Even their landscaping, was done beautifully. In a terrible finding of condemnable conditions, my family suffered an emergency re-housing. Without any family, or friends in the area, Uhaul made the experience laughable, affordable, and done that day! We love everything you do. To the owners of the facility. FLAWLESS! ;)

Évaluation :

5

Great service I will tell someone about your company thanks so much for everything

Évaluation :

5

I loved the fact it was very clean! Christine and Mike were very friendly . Always keeping the place looking good . It was affordable and I can't express enough how clean the place was ! Thank you Jeannie C

Évaluation :

1

My daughter died in a car accident, they would not work with me on my payment

Évaluation :

5

Thank 4all the help!!!!

Évaluation :

4

Disappointed they couldn't take my cash payment; lacked change for $50 bill.

Évaluation :

5

The storage unit exceeded all of my expectations in every respect. The owner/manager was extremely helpful and truly took pride in operating the storage and rentals. I give this facility a very strong 5 Star Rating

Évaluation :

5

Great service and friendly staff.

Évaluation :

5

Christina and Mike have always been very helpful.

Évaluation :

5

I am disabled and cannot walk they are very accommodating

Évaluation :

5

Absolutely loved the couple there they were always nice had the best attitudes no complaints.

Évaluation :

5

Best rental location in town!!!

Évaluation :

3

The online ad stated a free lock but the office was closed and it wasn’t in the unit so we had to leave it unlocked

Évaluation :

5

Keep up the great work!

Évaluation :

5

Beau UHaul Storage in the country!

Évaluation :

1

The lady who checked me out after returning the truck was racist, disrespectful, and rude!

Évaluation :

2

I’ve had my storage for years the owners wife is rude and always have been, she gives drama or dog vibes, I’m happy to finally be done doing business with them only because of her.

Évaluation :

5

service was excellent was treated like family.

Évaluation :

4

Very friendly

Évaluation :

5

Great customer service! The lady that checked us in took care of us quickly and worked with us on the mileage overage fee. I appreciate her providing great service!

Évaluation :

5

You cannot improve on perfection!

Évaluation :

5

Very friendly and accommodating attendant . The facility was very clean and safe.

Évaluation :

5

Mike and Christina are great to work with. They go above and beyond to help their customers…

Évaluation :

5

Someone came out to help rather than making me use your extremely unhelpful website again.

Évaluation :

3

Make sure you have a reservation for drop off. The worker tried to tell me there wouldn't be room for the truck. Luckily I had a drop off reservation so they took it.

Évaluation :

5

Jim and Christina Harris along with Brandon all were courteous , friendly, knowledgeable, and professional. They all three are a credit to your organization. My daughter, Michaela Jones, has a move in the very near future from Navarre, FL to Houston, TX. She will be booking her equipment needs with Jim and Christina. Best regards, Tim Jones

Évaluation :

5

continue your outstanding customer service.

Évaluation :

5

Lovely people especially to out of town is like me

Évaluation :

4

The owners took great care of me. Appreciate them going the second mile.

Évaluation :

5

Everything about my experience at this U-Haul rental place was outstanding. The Van that I rented was very clean and great. The one thing that I would love to stress, is that every employee at this place that I had contact with was the most friendly, courteous, knowledgeable, helpful, and professional that I have met at any equipment or vehicle rental business. I would highly recommend this business to anyone.

Évaluation :

5

Mike & Christian were friendly & professionals.

Évaluation :

5

I had also priced a storage room with Life Storage but U-Haul offered a storage room free with the truck rental. I was looking at $80+ per month for a 5x10, and wasn't sure if I would be out in one month. Your rates were about the same price for a 10x10. So it worked out well for me even if I had to stay there n storage. As it turned out I didn't. Thank you for helping me with this transition.

Évaluation :

5

Very pleasant staff.

Évaluation :

5

Thank you!!!

Évaluation :

5

It was so easy to sign up for a storage unit, the sign-in code, the drive back to the storage unit, the map showing me where the unit was located, the key to lock it up, the carts to put my boxes on..,everything was super simple!!!

Évaluation :

5

My family and I thorougly enjoyed doing business with this establishment. Friendly, professional, helpful. Merci.

Évaluation :

5

Very helpful staff

Évaluation :

5

Staff was extremely helpful and friendly

Évaluation :

5

Excellent management team. Convenient location.

Évaluation :

5

well maintained and easy access for loading and unloading

Évaluation :

5

Best and nicest UHAUL ever!

Évaluation :

5

Outstanding service

Évaluation :

5

I was very fortunate to find a storage unit & truck at the end of the month. Good people running that U-Haul & will use them in the past. No hidden fees, just straight up.

Évaluation :

5

Great price

Évaluation :

5

Best Uhaul I have ever been to.

Évaluation :

5

Mike and Christina Harris are good people and I enjoy doing business with them. I am a returning customer. I have utilized the storage facilities, U-Haul rentals and purchased my moving supplies and lock from them as well. One stop shop. Also I feel safe utilizing their facility and knowing that my personal property is protected and safe as well in their climate control gated facility. Highly recommended and see you again for my next moving needs.

Évaluation :

5

Mr & Mrs Harris are two beautiful people. I can't thank you enough for everything. I would recommend their location to anyone in need of storage or truck rentals.