Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Friendly customer service she was excellent even did the walk around inspection with me
Best Chevy I"be driven in awhile
Mike and Christina Harris were amazing. They are professional and friendly, and they consistently went above and beyond to make sure that my experience with U-haul was a great one. I have and will continue to recommend their facility to everyone I can. In addition to being knowledgeable about everything I needed from U-haul, Mike and Christina offered compassion during the extremely emotional time of losing my dad and going through his belongings. They are a gem and a priceless asset to U-haul. Thank you for allowing me the pleasure of doing business with them. In my experience with U-haul across the country, they have made this experience by far the best.
Mike and his wife are always helpful and friendly.
Your scanner didn't work. Pin pad didn't work.
Mike and Christina Harris are amazing! They are very knowledgeable, and they will always go above and beyond for every customer to make sure the customer's needs are met! I highly recommend this location, and any time I'm in the area I will definitely use them again!
Great experience! The only negative, and I think it's just bad luck, is that my particular unit had a pipe running through the middle of it. If I had needed to store more items, it would have been an issue, but otherwise it was a great unit and facility.
The best customer service I felt at home at this location . I felt safe and that my property was safe.
This location is the best service and friendly staff you could possibly ask for.
Front desk guy forgot my dolly. He thought it was funny when I came back. Complained that “today is the worstâ€. You think I'm happy about driving back on Christmas Eve to get the dolly you forgot?! Unprofessional
The only downside to renting from UHAUL is corporate likes to raise the rent after three months, and every three months after that. Literally every three months you get a raised rate. That's possibly the most irritating thing in the world and why I'm unlikely to ever rent space from UHAUL again.
Best storage facility in Pensacola. The couple who runs it are exceptional people. Very helpful and hospitable. I highly recommend the place .
Owners very nice and super proficient! Quickest rental experience ever! Our 15 footer needed some maintenance felt a little in safe
Christina and Mike Harris are wonderful people! I could walk into that office and chat about anything with them. Very professional but also humble and willing to help in any way they could. We are storm victims who lost almost everything. They got us into their facility as soon as they could which was in no time at all! I thank God for their smiles, their laughter, and all around caring! Bless them ALWAYS!
I can't thank Christina enough for her help. I arrived to find out the unit I had reserved online was not available due to an issue with the computer system. This was stressful, but also understandable given the extenuating circumstances after Hurricane Sally. You can tell they are local owners and operators because they did not even have a hint of a "not my problem" attitude. She assured us she would make something work, and she did. Sure, it would've been easier if the system had worked the first time, but that's life and you get a better a look at someone's character when things go wrong. So this gave me even more confidence to share my experience that you will be taken care of here at their facility. Thanks again!
Perfection!
The staff is very friendly and awesome. Prices are very reasonable and the facility is clean.
Loved the ppl there, they were all very nice. All but one, the was a colored girl there who was VERY VERY rude. Did not appreciate the way she spoke to me. Other than that it was very clean and I would surely go back and rent from them again.
Both representatives were very friendly and helpful. They went above and beyond when I was having issues with the registration online. They deserve a raise!
Christina and Mike were over-the-top helpful and it was a delight to meet them. Superb facility- very clean with well-kept! It warmed my soul to see flowers growing in a storage facility ! Thank you both.
Excellent service
nothing....excelleny service & friendly staff
This is one of the best locations that I've ever done business with. Im a repeat customer.
Everything was perfect, including customer service.
Very clean and friendly, felt super safe.. Really liked it there..
Very nice and clean and convenient I always rent here I will recommend this one great owner Love it
Excellent service I would highly recommend this location. Are utilize the storage in addition to returning the U-Haul there.
Friendly, helpful and great customer service. Highly recommend.
The folks here were beyond helpful! Best experience ever!!! Thank you very much!!!
I have to say that this husband and wife team at this facility were just Fabulous!! I have never seen the compassion for helping people instead of just treating it as a business as I did with these two. Mrs Harris went above and beyond to help us in our situation and for that my sister and I were more than grateful! I really and truly would reccomend they're facility for anyone's storage and U haul needs.. Thank You again!!!
It was an pleasure renting here Thank you
Keep up with the good work
The premises were very clean and safe. The two people running the place are amazing people and helpful.
I have always had a great experience with Michael and his wife. The facility is always clean and they are always welcoming!! I would recommend them to my family and friends for renting a truck and/or storage.
Mike and Christine are THE BEST! I have been a customer for 5 years and have had second-to-none service from them each and every time. If you care about your stuff then choose this U-haul storage facility.
This locations is amazing. They are the only place I use in Pensacola because the owners are so welcoming and helpful. There are no improvements that I have noticed.
I would like to thank you guys so much for your hospitality And generosity.
They went out of their way to accomidate me.
The managers are amazing and so accommodating
Outstanding customer service!
The facility is very well maintained. I felt like my belongings were secure there. The owners were always friendly and helpful.
I've had a storage unit with Mrs. Christina and Mr. Mike for over 5 years. I rent all my Uhaul trucks and vans with them as well. Their facility is always clean. the lobby is always clean; it's well lit. The elevators are always available. There are always carts available as well. The lobby always has supplies available for packing, moving and storage needs. They are the sweetest, kindest, personable people I've met running a business. I moved into a house so I will no longer need a storage unit but I will definitely still rent out my trucks through them and recommend them to anyone in need.
Mike and Christina are the best. I have used other local uhaul facilities and never returned after finding this location with the BEST managers and the grounds so nicely kept
The location was great, the staff helpful, and the service satisfactory. It would be helpful if the 24/7 app/online was easier to use. Compatibility was questionable and it kept freezing as I was going through the process.
Besides renting a truck, I also had a storage unit that I rented. U-haul was very helpful and friendly and made my wait and move go smoothly. I thank them for that!!! If I have to do it again, I would the same u-haul location again. G
Pick up took almost an hour between waiting and adding an additional driver. Drop off took about the same. Representative could not read mileage on gauge and said we went 50 miles when 40 was pushing it. Lady admitted she could not read it.
Very clean I haven’t check all the items but nothing seems to be off!
Rental went smooth. Expert management team are professional and courteous. Highly recommend this location for rentals.
Christine and Mike were very friendly, professional and helpful. I rented a 10X10 climate controlled unit for one year. Very reasonably priced, and when I just moved my stuff out I used a 15ft UHAUL truck. It was clean, drove smooth and was also reasonably priced. I would recommend this particular facility to anyone needing a good, safe place to store their items.
I didn’t receive a swipe card they have them but says most people loose them and don’t really like the fact that I have to get out the car to punch in a code and then I was charged 5.00 extra a month to get a clicker when if the key pad was where I could drive up and punch in code and even if they had given me a card I still have to get out the car and then 5.00 extra for a clicker because their key pad isn’t stationed where I can drive up and stay in the car in this day and time is like wow. And if the location is gate and key accessed but I can’t access it 24 hours is ridiculous only 5am to 10pm and when I asked about 24 hour access I was told it would be an extra charge is ridiculous if they have cameras and gates why can’t I access it 24/7
Excellent customer service, warm and friendly very, professional. Great storage space for a really good price! If ever needed again, I would sure go back. Thank you
great U haul dealer
very well oragnized and very nice facility.. very well maintained. mike and christina very helpful and take care of the facility thank you for everything
Perfect experience. Highly recommended. Very well managed, clean, landscaped, fenced with great security. Our church tax exemption was accepted perfectly. Very very safisfied.
The pickup process took forever, I'm not sure why I couldn't be verified during the reservation process. The WiFi was super slow and made it almost impossible to do anything
Very easy rental. Super-helpful staff.
Very friendly staff and clean facility. They were extremely busy but were very courteous to, not only customers in their office, but also customers calling in. I will definitely recommend this storage facility.
Muy buen servicio dejé mi trailer por dos meses y todo muy bien muy seguro
Mike and Christina were great to deal with. They were professional and kept the storage facility extremely clean. Move in and move out processes were clear and easy. I highly recommend using this specific facility for storage needs.
Office personnel went above and beyond with my turn in and rental storage. Very helpful and knowledgeable
reservation system caused confusion in that we reserved a unit while the on line system bumped us resulting in us having to get a larger than needed unit
This is a top notch facility. Very well run and very professional. If I needed to I would use them again. This couple is outstanding!
Service was great.
Although this facility was furthest away from our home in Gulf Breeze we have and will always continued to do Business with the Harris’s a dynamic couple who run it. Could not ask for a better facility, Reliable, professional, honest, friendly and clean. We had nine children, and have used them many times over the years with moves for college, local, long distant, short and long term storage. All I can say is Thank you, Thank you for being so awesome! Mary n Dallas
Give a route instead of surprising customers with excess mileage.
The van was there at the time I needed it. The staff was very friendly and helpful, answered all my questions. Excellent Uhaul location. I've had some very bad experiences with Uhaul but this location makes up for all of that!
Great staff, very friendly and helpful. Area clean and safe. Overall, excellent!
The customer service at this location is impeccable!
We left our items in the facility for one year and found everything in excellent shape - not even any dust. Mike and Christina were very helpful and accommodating.
The drop off location was the only thing that kept me from loosing my self control. The owners are great people. The location is so nice I would live there if I could.
The tow dollys right light didn't work the whole trip. When I picked it up it didn't work and instead of fixing it while we packed the uhaul and came back they ate lunch and it still wasn't fixed when I returned. I didn't pay over $900 for faulty equipment and bad customer service. They should have had this solved before I came to get it
In and out no prob.
Mr Mike and staff were very professional and helpful to me during my four years of have a storage unit. The provided excellent service and and a clean facility.
Quick and convenient
Keep people like Mike working with the customers who call and walk through your doors. Mike make the experience pleasant, and because of good customer service I will all come back and tell others
Very nice folks, very pleasant
Manager was very friendly and easy going. Quick and efficient checkout. All was great.
Christina went out of her way for us! Great doing business with her and Mike!
When I complained about the equipment that scratched my hardwood floors they were indifferent.
The young man who reserved this vehicle initially for me and checked it in was very polite and professional. However, the man who checked it out the day of pickup wasn't as pleasant. He was sarcastic and didn't have a customer friendly attitude. so sad during these challenging times
I was there for 4 years and the only property was always clean and the bathroom was always clean when I needed to use it. The landscaping was beautiful and nice to look at when you arrive through the gates. My only complaint would be that I felt like I should have been credited back for the time I wouldnt be in the unit. I feel like that's not fair.
Quick and friendly service!
Great job, quick service, very helpful and friendly!
I was please Mike was helpful and really nice thumb up for him
Very helpful and courtesy which got me in and out quickly. Return was extremely easy and no hassle.
Mike was very helpful in storing our RV. He is very kind and informative. Would highly recommend him and this facility to everyone!! Also had a regular storage unit. It was very clean.
I think it's a very well run operation. Can't think of anything else they need to do!
At a time when a lot of people are scared of losing their lives or livelihood during the Pandemic, the customer services were Impeccable
Friendly and very efficent
Excellent staff, always willing to help with my needs...
all ways a friendly and helpful staff
The couple who run the place were always so kind! The place was well maintained and I never had any issues.
Very helpful owners
Very clean. Office was very helpful
fast and prompt and the lady was so super nice and sweet
Everyone was helpful and just wanted to make the experience easy and convenient for me! Totally awesome!
Awesome service. Made us feel like family from the second we got there.
The staff was extremely friendly and helpful. I would recommend using this location because of them.
Forgot to let us know about the extra key to lock and unlock the door but overall service was very professional respectful and nice
This location is great! The owners are personable and knowledgeable. It makes all the difference.
Just only thing was a smile would been nice I know the virus has everyone down but a smile goes a long way .. however I enjoyed my experience God bless your company stay safe
The managers are very hardworking, friendly, and detail oriented. The property was well-maintained and clean. Highly recommend!
Seamless check-in and drop off. Truly the easiest and quickest truck rental I ever had!
Having the first month free for UWF students helped to reduce some financial restraints.
You couldn't ask for a more professional management team! In my opinion I have rented at the facility on and off since 1990 before it even became a Uhaul owned property. They are hands down the best at taking care of me the customer and keeping up the property that I have ever seen!!
Thank you very much for letting me come inside and wait for my cousin in the air conditioning. I get over heated in the heat and humidity, so I thank You! Frances Lang
The operator was nice and helpful. The trailer smelled strongly of cigarette smoke. Next time I bring some Fabreze.
I have had a storage unit with them for a few years, rented trucks , furniture moving supplies, and now moving out of state .. they have been extremely helpful .
Great experience,,owners very profesional
A very pleasant experience as usual. I always use this facility for my moving needs.
I ordered a 10 foot truck with a Utility dolly but did not get the dolly accident happened. When I returned the truck I told the gentleman we over estimated the mileage and his response was "that's why we call it an estimate" Which seem to be a little rude but no skin off my back.
This place is awesome. Both people are super to do business with.
Easy brezie
Christine and Mike, Thank you so much for the three years of the most secure, professional, sincere, trustworthy and heartfelt service. Truly, a blessing, again, I thank you for all you did for me❣️
Staff is great; my move-in/move-out process couldn’t have been any easier. Would recommend to anyone looking for an easy and accesible storage unit.
Gonna miss you guys. Extremely helpful with everything. Really eased this tough life transition for us with their great service and keen insight.
Mike and Christina are two fantastic people who completely grasp customer service, human interaction, and overall niceness. Blessings to both of them.
Nice people
This office location needs more than 1 handicap parking space. I have needed the space but a non-handicap vehicle was parked there.Manager said “she’ll only be there a minute “ Property is very clean
The staff were always courteous and helpful. God bless them!
Overall great experiences
I wouldn’t use another storage but THIS ONE !! The owners were always nice and helpful and especially the girl at the front desk ! They gave me a big blessing for the holidays! God bless y’all& thanks
Their low price for locker rental helped me greatly.
The owners are amazing and caring
Outstanding service and facilities
You won’t find a better storage facility! The people are wonderful.
Outstanding service and facilities. Was well above expectations
The management team at this location are wonderful. They care about the place and the people that come to see them in times of need or in times of plenty. Great place for secure and clean storage.
Easy to get to, very helpful
Fast and friendly service.
The Harris's that operate this location go above and beyond any customer service tasks and are much more than helpful. They treat you with hospitality and friendliness unmatched in today's world-famil
Very clean. Managers very helpful and nice!!
The owners are professional and courteous and made our move-in experience a pleasant one. I highly recommend this location to everyone in Pensacola.
Christina was Very Helpful in helping me get the size climate controlled unit I need. The facility is Very Clean and well maintained. I would recommend this facility to anyone .
The management are Very friendly and professional. The lady cleaning lady was very nice and sociable. Questions about the unit after my move out were answered. The experience here was excellent!
The folks at U Haul Moving and Storage of North Florida are great. These are some of the nicest and most helpful people that one would ever want to do business with. Thank you for a great experience.
My sisters and I had storage facilities for a few years and the couple that runs it was absolutely fantastic. Very accomodating and kept the place immaculate. Even landscaped well.
Everything was fantastic. I always felt my stuff was safe and the grounds were always kept clean. Thank you so much
Very clean and very nice people that run it.
The owners are very sweet n very kind
We used the storage for a couple of years and we're happy. Only drawback: one of the staff took our lock for our unit saying that it is theirs, although we were require to purchase that lock.
Great staff, friendly and professional
Mike n Christina were great. Very polite n helpful.
The Family ThatRuns This Establishment Are Very Nice And Very Helpful
Christina Harris was professional and knowledgeable. She resolved my issue due to incorrect reservation provided by Jeremy L. Collins. He reserved a 7.5 10x10 and I needed room for 2 bedroom house.
Very friendly and helpful service provided. Thanks.
The owners of this facility were extremely helpful and accommodating. I would recommend this facility to anyone needing storage.
Rented a unit for 4yrs. Problems or concerns?....not one. Thanks!
Mike and Christina were absolutely great. We ran into a problem at another storage facility and they got us right in for better rate and better unit.
Mike & Christina went WAY above and beyond my wildest expectations to accommodate me.They are both A+++! I can't remember when I've received better customer service; not totally sure I ever have.
Very friendly and accommodating staff. Very easy process renting. I have used this facility twice and have been happy both times.
Everything went well. I
My unit was clean and even smelled fresh! Christina was a pleasure to work with and even brought us cold bottled water! I would highly recommend this facility - the location is great!
Wonderful people and great facility!
Very friendly staff. Went to great lengths to meet our needs.
Wonderful Customer service! Seamless move-in. Thank you!
Much like renting a UHAUL truck, I would use UHAUL storage again!!!! After 4 years, it never let me down. - Kent
Very friendly and accommodating owners and staff!
They charged me to rent a truck because the truck delivering my move was not able to fit in the facility. Something they neglected to mention on the phone. The truck pickup was at the wrong location.
Thank you for all the kindness and professional knowledge you shared .
I was highly impressed with every detail of this company, especially the storage unit in Pensacola. The management was easily available and pleasant to work with and the property was superb.
Nothing
Mike and Christina Harris are great. I have enjoyed every interaction I’ve had with them over the past two years. If we have any needs in the future, this Uhaul is whom we’ll call!
Wonderful experience. After 7 days on the road and a long last day of driving, Mike and James took care of us in a professional and friendly manner.
Great clean store with a very good staff.
I only have one thing, not really a complaint but an observation. I did not like having to go down a hallway, up an elevator and down another hall to get to my rental. For me that was inconvenient.
very helpful and accommodating!!
I rented a 20' truck and got the storage free for a month. The first uhaul storage was out of the size I needed, but sent me down the road to another one that welcomed me and gave me a larger size
My belongings were kept on U-Haul storage facility for five years. Naturally, I was expecting the worse, instead my belongings were kept in the best possible way, thank you
Great experience!!! Would highly recommend- the couple managing this location are phenomenal!!
Hi there, Is there anyway possible you could please delete this email address out of your system? I work for Uhaul in Foley, AL , 24245, and I keep getting reminders and this type of emails from you.
Convenient to UWF and I-10.
The Uhaul truck handled greatly for our 350 mile move. Arrived here in Pensacola to obtain our free month of storage and found out one location was out of the size I needed, but they provided
Very friendly. Mr Harris went out of his way to accommodate our needs.
thank you so very much for your help and Christina is VERY SWEET and PROFESSIONAL and kind and attentive!!
The staff at this U Haul Center are the best. They are friendly, professional and helpful.
Great service
Christine and her husband were absolutely amazing and so accommodating. Their part time worker was great as well and very friendly. Made my moving out of state experience very easy. Big thanks!!.
Mr. and Mrs. Harris have a spotless facility and always welcomed us as if we were family. Recommended? Yes, absolutely.
GREAT CUSTOMER SERVICE BY STAFF,AND VERY CLEAN STORAGE.MY WIFE AND I ARE VERY HAPPY ,
Thank you!
Mike amd Christine are outstandimg! The facility is always clean and orderly. Whemever I need something, theyare always ready to help and go out of their way to accommodate me. They are the best yet!
Very impressed with the facility and the young man who waited on me!!! Vet clean, also!
Renting my storage unit was simple, straightforward and easy. I worked with Christina Harris onsite, and she was very helpful and knowledgeable. The entire storage facility is immaculate. 10 stars!!!!
The staff was very helpful and friendly. I will certainly recommend this facility and look forward to working with them in the future
Friendly and helpful
The staff the were the best. Always helpful and very nice
Pass this on to others. Highly dissatisfied with changing truck pick up location and not being informed. added unwanted stress on moving day.
GREAT experience with Christy as she is SO VERY FRIENDLY and HELPFUL and her CUTE partner, Kye is adorable!! Thank you LOTS!! Connie Piper
We had our unit for 6 years. The staff has always been friendly an helpful.
Pleasant staff, clean secure units
The managers there were very helpful, very friendly. Lawn maintenance was very nice plants and flowers made the grounds look beautiful. You could tell the managers cared about the property.
very easy and nice to deal with. would use it again if i have the need .
I loved the staff and how easy they made everything
Very helpful and courteous
Very helpful staffs and the storage was well spaced and secure.
Lol, they tried to tell me they didn't have the storage unit I requested at their location and wanted me to upgrade to a bigger unit. I had to sell my furniture rather than being ripped off.
This facility and the customer service provided were great & gave us peace of mind storing our belongings there while needed.
Staff always very helpful, nice, friendly, & pleasant people. Always dressing the place up. Treated you like a family member. I would use this one if ever needed again! Thank y’all so much again.
The staff was wonderful !!!!
Michael went out of his way to be helpful, even removed a stuck lock from my storage space (my error). Great customer service, well maintained facility.
Great service by Michael and christina
Rude and arrogant man as some type of mgr. I will not spend anymore money nor would I recommend the facility based soley on mgrs. smart mouth and harassing phone call. There are many other facilities.
Thank you
Great company to work with
Very satisfied
Mike & Christina Harris are very professional, they are the nicest people we have met in Pensacola, FL. Hospitality in accommodations, actions, words. Property is clean & beautifully landscaped.
This has been one of the cleanest and most professional U-Haul facilities that I've seen in a very long time.
Owners were very helpful and friendly, and their service was excellent. The storage buildings are spotless and well maintained
Awesome Place...Great Prices...Great Service!!!!!
Really friendly just good people to do business with would use again if needed.
Mike & Christine were awesome, especially Christine she was so helpful to us since we have never had to store anything before. She answered all our questions and took time to show us the unit.
We couldn’t ask for a better experience. Facility was super and the couple who manage the facility Mike and Christine are absolutely wonderful. Thank you guys for all you do for the customers.
Excellent storage facility.
The managers, Michael & Christina were outstanding, helpful in every way. The facilities were well protected, and we felt our storage items were safe and well kept. I would recommend them highly.
Welcome from the start! Very helpful and kind. Moving can have moments of feeling overwhelming, but these two put smiles in my heart. God bless u!
This is the cleanest storage facility that I have ever used with beautiful well kept flowers! Managers are fantastic, friendly and very helpful as well. I would highly reccomend using this location.
Mark and Christina Harris have been so helpful during the time I rented the unit. Anytime I had questions that answered them without hesitation. They are hard workers and it shows. Super job!
They ar very nice every time you seen them they waved and said hi! Always kept the place looking beautiful. Thanks
