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KENNETH SCustomer Reviews for U-Haul Moving & Storage of North Pittsburgh
Testimonials From Recent Customers
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The guys that hooked up to my car were extremely helpful and pleasant. Yes I will definitely recommend this location
JEFFREY WFrom check-in to return with smooth sailing, and then guy was very personable.
DARLENE WThe two guys that helped me out were quick and awesome. I unfortunately forget their names but they were great.
KEITH AThey're always great. I rent a van at least 10 times a year.
KIMBERLY RBlake, Pat and Mike we're very helpful and nice. They're customer service skills were excellent. I will be coming to that office from now on.
DEIRDRE EThe staff in Pittsburgh was outstanding. Very accommodating and helpful. They made me feel like they appreciated my business.
RICHARD KPatrick is extremely professional and very kind he deserves a raise
Ireti AGreat employees. They’re the reason I come back.
RUTH MVery easy rental, pickup and drop-off. Personnel were quite pleasant and helpful.
BERNARD KEmployees were super nice and professional!
Robert DKeep the courteous and professional employees that work there now
DENNIS HFriendly staff and efficient service.
ROBERT KNothing. Everything was great. Very easy return and the employee was very helpful and friendly.
Mark KI was double charged and store told me that's what U Haul does and I would get a refund in 5 days!! Poor customer service...
RICHARD MThe windshield inside & outside was so dirty it was difficult to see clearly, and the washer fluid/wipers did not do a very good job. I had to spray the inside windows and clean them myself. The van also had a change oil light that came on right after I drove the van off the lot.
ERICA Athe truck drivers side mirror kept falling down.
CHRISTIAN WBlake was like one of the best that I ever treating customers well, and just his way of communicating is excellent. I train people for customer service for living. But first time meeting someone that have the skills like blake.
HASSAN DThe the gentleman who helped me with the rental was fast, polite, and courteous. I'd recommend him to everyone.
ANDREW MWent in to rent a pick up truck for the afternoon. Blake was really helpful and got me set up immediately with everything I needed. Great customer service and easy pick up and drop off process.
LIAM MThe guy who checked the truck in was very helpful and friendly. I got there with only 15 minutes to closing and he was friendly and kind.
KIMBERLEY HNothing everyone was very friendly and efficient
BRAD YStaff was very friendly and helpful throughout the whole process
TYLER WEveryone on the team was always very polite and helpful. My only frustration in all that time was when I tried to call the store once or twice I got rerouted to an 800 number and never could get through.
Cyndi M | Expérience généraleFriendly and efficient staff.
andrew nThe crew at Westview were very professional and handled my return promptly and quickly. Will recommend them to anyone looking to rent.
RUSSELL HVery clean
Brittany P | Expérience généraleNo improvement necessary! These guys went out of their way for us! They helped us with a truck rental, then rearranged a trailer rental so that we could return both to the same shop, saving us lots of time after a rough day of travel, moving and car trouble. We are so grateful!
CINDY LTruck was pretty old - over 135k miles, but it ran surprisingly well. Truck was relatively clean and otherwise well maintained. The pickup location was good, and the employees there were courteous, competent and professional. Overall a good, seamless experience. Pricing was relatively competitive too.
Ibrahim YVery friendly, helpful staff! Blake was my main point of contact. Would rent again.
RYAN CVery friendly and helpful staff. Was in and out in under 10 minutes.
THURMAN GBlake and team were fantastic as always. Will only ever rent here. Merci.
BRIAN EBlake helped me and was excellent. Thanks Blake
BENJAMIN GThank you so much Blake!!, Richard!! Chris!!
ALMA TOur truck was ready for pickup on time. Staff hooked up the trailer hitch quickly. The truck was clean. Everyone at this site was very knowledgeable and helpful. Would definitely recommend them or rent from them again.
PATRICK LHad a great experience with Blake D and Nelson. Blake was very efficient and quick getting me in and out fast and explaining all the details to me. I appreciate the good customer service and the equipment and store were tidy and in top shape. Overall, this U-Haul equipment center seems very well managed and great staff. Merci.
Andrew SThe person who helped check in the trailer was extremely courteous and friendly - who also made the process quick with the option for printed receipt or email. I chose the later and quickly received the email before leaving the site.
Edward FFast and courteous.
PATRICK MVery efficient, very professional. I would definitely rent there again.
William HWe didn't look super closely at the bottom of the U-Haul trunk. Once we put stuff in we realized there was a white film on the bottom of the truck that was getting on all our stuff. That's frustrating because when we return uhauls we always make sure to clean them very well. We sweep and remove all residue. We were disappointed that the last people did not do that common courtesy and that U-Haul workers did not notice the issue. Other than that it was a good experience. The employees we interacted with were super nice.
ALEX EThe staff was very efficient and kind. They answered all of my questions and were very patient.
Robert AVery friendly
DAVID WMike went above and beyond !!!
Michelle Rsimple process and good communication throughout
DOUGLAS CStaff member who assisted me was very helpful and friendly. I'm sorry I don't remember his name.
Joseph HExcellent customer service
NICHOLAS ATHIS RATING IS FOR MCKNIGHT ROAD UHAUL, NOT WEST VIEW.... I WOULD NOT RECOMMEND THE MCKNIGHT ROAD UHAUL LOCATION!! AFTER I RESERVED THE CARGO VAN IN ADVANCE, I GOT TO THE UHAUL LOCATION ONLY TO FIND OUT THEY DID NOT HAVE A VAN FOR ME. I WAS TOLD THERE WERE TWO VANS ON THE LOT, ONE DID NOT RUN AND THE SECOND VAN HAD NO KEYS AND TREY TOLD ME HE DIDN'T HAVE TIME TO CALL THE CUSTOMER TO SEE WHERE THE KEYS WERE... I HAD TO INSIST THAT HE FIND ME A VAN, I WAS ON A TIGHT MOVING SCHEDULE, I TOLD HIM HE NEEDED TO CALL ANOTHER UHAUL TO GET ME ONE... WHEN I ASKED HIM HOW TO GET TO WEST VIEW, HE SAID HE DIDN'T KNOW AND SAID 'DONT YOU HAVE A GPS?'... THIS IS NO WAY TO TREAT CUSTOMERS... HE SHOULD HAVE NOTIFIED ME IN ADVANCE THAT HE COULD NOT HONOR MY RESERVATION, HE SHOULD HAVE BEEN ABLE TO GIVE ME DIRECTIONS TO WEST VIEW UHAUL, I SHOULD NOT HAVE HAD TO TELL HIM TO LOCATE ANOTHER VAN FOR ME.... HE WAS VERY UNPROFESSIONAL AND DID NOT CARE ABOUT HELPING ME. HE ACTED LIKE I WAS A BOTHER AND TREATED ME WITH INDIFFERENCE...WEST VIEW UHAUL WAS VERY HELPFUL AND NICE TO ME AND SAVED THE DAY
JACLYN SEverything was great and Blake D was pleasant to deal with and very helpful
JEFFREY ZTruck had 168K mikes on it and it drove like it did. Staff were very helpful and friendly.
John HDrop off couldn't have been easier or faster. Well marked and staff were fast, professional and friendly. Je la recommande fortement.
Don SMike was awesome. Installed everything in under two hours, I was very impressed. The kid at the counter was really nice too but I did not get his name.
ANDREW WYou need to work on communication. I was told one time for pick up, and the driver showed up at a different time. Also, boxes were not all the same size, but they were all the same prices
Julian CAll good!!!
Dominic ABlake and Pat were excellent to work with.
Laura CThey forgot to include the pin & clip I paid for with my hitch installation. They gave me one when I came back with the receipt.
Kyle AGreat customer service both locations made This trip worry Free.
Debbie GStaff was Great. Professional and very informative. Blake and Mi. They was very helpful with my needs for a van and pick-up. They answered the promptly and all questions. Very helpful. I recommend them to all friends and family! I have never been to a location where they are that nice! I left something behind and they called me to let me know.
dennis sGreat employees
Cody SBest location I've been to in a long time. Very convenient location. Super helpful crew. Blake was awesome. Highly Recommend!
Chidozie OVery easy to set up rental timeframe. Staff member was friendly and helpful. Will use this service in the near future!
Kristen KNeed a few more chairs for folks waiting for service! Otherwise no complaints! Mike put my hitch on and did a great job!
Julie MGreat service and customer service was on point!
JAMMEEO HEasy online rental process. Time to pickup and return rental was quick and efficient!
Jennifer LTrain personnel to fully complete the trailer return process.
David RNone at this time.
Edward HThe final price was $100 more than the quote I received when reserving my truck online. When I went to pick up my truck I had to relay all the same information I had entered online to reserve my truck. I had reserved 12 furniture pads, which I was charged for, but they weren't in the back of the truck. I would like a refund on that.
COURTNEY LNothing. Just keep doing what you're doing. Blake Nelson from the West View Plaza store on West View, PA. was excellent. I made a last minute truck change and he handled it very well. He took care of all my questions excellently.
James RMy card and pin were programmed by the worker but neither worked that day. The unit read access denied. I spoke with the worker that day and he couldn't figure out how to fix this. I went back the next day to use the facility, same problem. The alarm is triggered ever time I access my unit. I will have to talk to the worker again until this inconvenience is fixed.
MICHAEL W | Premières impressionsThe guys at the west view location were excellent!! They run a very tight ship over there. Everyone is on point and quick. Thanks for the best service guys!
Amanda C | Expérience généraleThe store associates were extremely helpful, curteous and professional. Fortement recommandé!
Joshua M | Premières impressionsOur storage unit still had a tag on it that was supposed to be removed before we got there. When we removed it, an alarm went off. O: Otherwise, our experience was great!
Sara O | Déménagement en ligneMY EXPERIENCE WITH U-HAUL WAS 5+ STARS. DURING MY YEAR+ RENTAL. I ALWAYS FELT WELCOMED AND THAT MY BUSINESS WAS APPRECIATED ON INSTORE VISITS AND ANY PHONE CALLS WERE POLITELY RESPONDED TO.... IF NEEDED WOULDN'T HASITATE TO USE AGAIN :-)))
PHILLIP W | Expérience généralevery good service, but why
BARRY L | Expérience générale100 % good
Maria V | Expérience généraleThe equipment I rented worked as expected and the staff on both ends of my move were excellent. I would highly recommend u-haul for a self-move.
TRISTAN W | Premières impressionsCustomer service by the staff was excellent!
TYRONE C | Expérience généraleFacilities are clean enough; not specifically spectacular but no obvious dirt just an old floor. My only suggestion would be for them to demonstrate the check in process because there is no one around otherwise.
Ryan F | Premières impressionsstaff was awsome
tyler b | Premières impressionsWe like were we are now.I like being inside. Thank You Jill Gable M
Jill g | Premières impressionsThis Uhaul facility is the best I have ever worked with and I have used Uhaul many times over the last 20 years in several states for moving and storage needs. Christian and Patrick were very helpful getting setup at the start, Patty was also very helpful getting my billing and autopsy set up correctly. The facility is really nice and was very easy to load and unload with the loading bays. The lighting and access were fantastic. Thank you for a great experience and will definitely use this facility again and recommend for others in the future both for storage and rentals.
DANIEL M | Expérience généraleBlake was very complete in covering the process. Merci!
Sherri W | Premières impressionsThe sales girl was very nice but the assistant manager was extremely rude, arrogant & didn't give us or the employee the time of day when asking a question regarding a price that was advertised.
Kiera S | Premières impressionsMerci
Maria A | Expérience généraleNo problems during the obtaining of a storage unit. Worker was very friendly and accommodating. No reflection on U-Haul but people that use the carts should put them back where they got them. Great experience would recommend anyone to get a storage unit at Westview. Especially because there are no steps and it is a one floor unit.
karen c | Premières impressionsGreat staff and convenient facility!!! Recommend highly……thanks for everything.
Cindi D | Expérience généraleI originally ordered a 10x10x10 storage unit but when I went back to the unit it had a lock on it. I went to speak with the individual working that day and they were unable to remove the lock and there were no other units at the same size. The person working was very helpful and provided me with two 5x10x10 units to make up for the error at the same price as the 10x10x10.
Joel S | Déménagement en ligneStaff was professional and facility was clean, but very bad lock policies, have to get a locksmith for 300$ instead of having staff capable of removing locks and check in/out system was pointless.
RICHARD S | Expérience généraleIf the storage access was available later or 24 hours that would have been a huge perk
Geneva G | Expérience généraleVery knowledgeable staff, convenient, spacious, secure location,month to month options, no longterm contracts!
Jennifer J | Expérience généraleThe owners were awesome!
Eric C | Premières impressionsThe guys who helped me was very nice and walked me thru the process was very satisfied
Jodi M | Déménagement en ligneVince & Michael were incredible. So helpful, professional, courteous, expedient. Got my problem solved quickly and set me up for success with my move. Solid
Albert P | Premières impressionsYour employees at the West view PA location are awesome!
Pamela S | Expérience généraleBlake was very helpful both by phone earlier in the day and through the registration and move-in process. Christian was also extremely helpful. We were in a bit of a hurry to get our first few items offloaded and to get set up with some storage to allow work to happen in our new house. This facility has been the best experience of many good ones for us in terms of move-in. The setup of the facility and ease of access is about the best we have ever experienced. We really appreciate all of the help and flexibility even at the end of the work day and given not just without a complaint but with a smile. Merci!
DANIEL M | Premières impressionsStaff was helpful and professional
Leslie L | Déménagement en ligneGreat customer service!
Shomari D | Expérience généraleThe only issues I have with the storage facility is that each time I went to my unit I did NOT use the security card and yet the alarm went off and nothing occurred. No staff came by to investigate, nothing. Had I been a bad actor it appears I would have been able to break into my unit with no intervention by staff. I also was unnerved when no staff were in the front office when I arrived to close my unit out and when I finished emptying it for inspection. The alarm went off and yet no staff came rushing out to see who I was for several minutes. Security here is very lax and I would hesitate to rent space here in the future.
John C | Expérience généraleThe service reps at the West View location were fantastic.
donna p | Expérience généraleThe staff went out of their way to make sure we were happy customers. Very pleased with their helpfulness and attitudes.
SANDRA H | Premières impressionsHorrible experience. Would not recommend to anyone!
Lori s | Expérience généraleI am waiting for management to reverse charges for my unit since the first month for those using the mobile app and enrolling in automatic payment plans should be FREE. I was charged $80. I am told someone will reach out to me to reverse the charge and issue a refund. My storage unit is at 996 W Park View Drive, Pittsburgh, PA. My name is Richard Hamilton.
Richard H | Déménagement en ligneThe only problem I had was with the staff. It seems like there is always a lot of help but they have to keep asking each other what to do. I gave cash and it was oh I can't open the draw and try to find someone who knows how to. Also they seemed in a hurry to go back out and to play football Also who's idea was it to put the service desk way back in the corner of the store There is all that space in the front where the desk should be.Its ridiculous to have to walk all the way back to the corner The staff needs a little help getting there act together. I was in there on time paying on my unit and a girl had to keep asking a guy to help her again open the drawer and he kept talking to someone about a motorcycle he was going to sell. Finally I asked him can you please help her,he said ok but while helping her he kept talking about his bike. Sorry to have to report this but sometimes you just have to. Merci
Christine F | Expérience généraleRae Leuthe was awesome went above and beyond to help me.
Sherry D | Premières impressionsThe staff members were very helpful, and awesome people!
Joktan F | Premières impressionsWoman who processed our order was patient, kind and very helpful
John C | Premières impressionsThe only thing it was way too expensive
Debra H | Expérience généralePrice was high for indoor unit, but very clean & safe. Thank you. Thought I might get a refund for leaving on the 11th. Did not. Oh well.
ROBIN W | Expérience généraleThey were very professional, nice facility.
JEROME W | Premières impressionsU-Haul is a very organized company. Thank you
Carol K | Premières impressionsWe found ourselves in need of a large, safe, temperature-controlled storage and Missy went out of her way to help us. She explained everything, met with me quickly, gave me a tour of the facility and got me through the paperwork with ease. The rest of the staff were also very friendly, and Missy made a point to introduce me to the manager, Christian, who was also extremely accommodating. We feel confident with our decision to use UHaul for our storage needs and especially this location.
Jay D | Premières impressionsGarage doors near my unit have not worked in over a year. Access was limited.
Gary B | Expérience généraleTray was great! Super helpful getting me set up and ready to go with my unit and truck.
Isabella C | Premières impressionsEveryone was very nice and helpful. Reasonable and up front pricing. Clean and well lit. I felt my belongings were secure
theo r | Expérience généraleConvenient location and great prices
serrita d | Premières impressionsAll staff were friendly and helpful
Adam S | Premières impressionsLoved the easy access. Would definitely use again.
Linda D | Expérience généraleDislike how money was draft from my account for payment without my consent. As a result, causing numerous overdraft fees of $35
Frieda H | Expérience généraleFrom the time I called to reserve a U-Haul truck & storage unit ☺️♀️♀️ Workers were very knowledgeable and very pleasant. Christian & Mike are the best ♀️
Tyra C | Premières impressionsWhen I signed up for a unit it was a certain price then was raised after 3 months. When I went in to close it out there was an advertised price for the same sized unit that I had at the cheaper price. That is very very shady. I will tell everyone that your company is shady and to use one of the MANY other storage places around here
Mike J | Expérience généraleBerry pleased with U-Haul especially With Terry who was helpful and friendly and solved our problems.
Megan M | Premières impressionsIn all of my interactions with staff and management I can honestly say I have not had a single bad experience. I feel they went above and beyond to meet my needs and I would highly recommend this location.
Ashley R | Expérience généraleTray who waited on me was very helpful and kind. He is an asset to the front desk! Christian, the manager, proved to be very helpful as well. There were other employees around the property who appeared very nice and friendly! Seems like a nice working atmosphere!
Teresa R | Premières impressionsChristian was the representative who helped me from start to finish.He was very helpful,friendly and took the time to explain everything that I needed to know about the storage facility!
Maryellen R | Expérience généraleThe staff was very very helpful. They met us outside as we pulled in and made the whole process very easy and relaxed. Ils ont été rapides et efficaces. Dominic I think his name was, he was extordinarily nice and understanding and helpful.
Jordan P | Premières impressionsThank you all uhaul staff that helped me with my reservations and for helping me change some reservations, you were all very helpful
Thomas C | Premières impressionsChristian was fantastic at helping me get into a uhaul. the professional friendly staff and clean, convenient faculty left me with a great experience!!
ELLEN D | Expérience généraleManager was very helpful and accommodating. Staff also helpful. I saw maintenance competed on numerous occasions and knew being cleaned so secure knowing my furniture was safe. Access was main factor is selecting U-Haul. I loved being able to drive in out of weather
Gayle A | Expérience généraleThe general manager here deserves major kudos! So helpful
Sid A | Expérience généraleDominic Graciano and Christian Drischler were very helpful…especially Dominic! He took the time to answer my many questions and offered suggestions that were very helpful..made my entire experience a lot less stressful!. I highly recommend them and their West View (Pittsburgh, Pennsylvania) location!