Customer Reviews for U-Haul Moving & Storage of North Pittsburgh

749 évaluations

996 W View Park Dr   Pittsburgh, PA 15229
(At the entrance of the West View Park Shopping Center)

(412) 307-4977

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(412) 307-4977

996 W View Park Dr
Pittsburgh, PA 15229
(At the entrance of the West View Park Shopping Center)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Nelson C. 
Évaluation :
5

You hired the right people for this site. Everyone was helpful, friendly, and professional. It was a great experience and I will definitely rent from the West View site again. Improve?? Offer pillows to sit on for us short people to sit on with pick up truck ? :)

Linda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C.  |  Premières impressions 
Évaluation :
4

Access should be 24/7..

Linda R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS W. 
Évaluation :
5

Our customer service rep was great. He was friendly, helpful and informative.

Julie K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
5

S.O.

SCOTT R. 
Évaluation :
5

Efficient and friendly

Charles H. 
Évaluation :
4

Easy access and convenience.

ben f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Christian was awesome. The whole team was great

KYLE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lena G. 
Évaluation :
5

Everyone was extremely kind.Tyler was a God send!!

kimberly W. 
Évaluation :
5

Staff and the facility were fantastic

Michael T.  |  Premières impressions 
Évaluation :
1

Customer service was deplorable, stood at the counter for 15 minutes and had to go find the two (2) workers who appeared to be smoking marijuana out of camera range by their cars. One employee refused to take off her sunglasses upon entering. The gentleman had a strong odor of the illicit drug and refused to give me the contact info of the general manager. A service was rendered but I feel I am more than entitled to a form of reimbursement for this poor experience.

JONATHAN H. 
Évaluation :
5

Staff was very good. Easy to drop the truck off

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aydan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

Very convenient for me!

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond K. 
Évaluation :
2

Very disappointed that I got a truck on “E” (literally had fuel light on) after doing paperwork saying it would be at 1/4 tank. When I brought it to their attention, the guy at pickup was helpful and stated he'd credit account 45 $. Brought truck back a few hours later, made sure it had enough gas. Went in a week later after credit wasn't applied. Gentlemen at that time was rude, said I didn't bring it back at 1/4 tank (which I did because I know I double checked) and was only credited 15 $. Very disappointing as I've rented here before.

Amanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUISE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley G.  |  Premières impressions 
Évaluation :
5

None - Very good customer service

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Michael did an excellent job installing a hitch on my Subaru. He said it would take an hour and it only took half that. I'm happy with how the hitch blends in with the car and I've already put a Thule bike rack on it and it works great. The lifetime warrant for 5 $is also an incredible deal.

Christine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

I was unable to check my van back in. I also wasn't told about the 20 dollar service fee if I didn't check it back in during business hours. Other than that the people are so very nice and helpful

LAURA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Everything was wonderful, Nicki and Laura were awesome!

Beth V. 
Évaluation :
5

The employee was extremely helpful! I had trouble getting in at first and he explained the process, then walked me to my unit, when I realized the unit I had rented was too small for my needs he took his time working with me to figure out what unit would work best for what I needed and then quickly re-did the contract to update the unit. Thank you so much!

Victoria L.  |  Premières impressions 
Évaluation :
5

I truly can't say enough about how wonderful Nicky was. She went so above and beyond for us. I will recommend u-haul to everyone I know! Thank you, Nicky, for making our move easy!

Kaitlyn S. 
Évaluation :
5

Mr. Allen was excellent!

Samuel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine P. 
Évaluation :
5

Employees were very good with me and explained everything in great detail. Facility is convenient and well maintained.

Michael T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa G. 
Évaluation :
5

Great work Rayshawn. Keep it up!

jacobi s.  |  Expérience générale 
Évaluation :
5

Laura, the driver and fork life operator did a truly fabulous job of placing the container "just right" in a very limited space. Big kudos to her. However, UHaul delivered a UBox that ould not be locked (the latch did not match up AT ALL) and it had to be replaced with a new box -- which came with a SECOND delivery charge, which is NOT warrantd in My opinion. It should have been replaced at no charge since the first box was defective.

Dan B. 
Évaluation :
5

They are very considerate and helpful

Mary F.  |  Premières impressions 
Évaluation :
2

I specifically said I didn't want the 10 $insurance and they charged me after the fact.

NICOLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLA R. 
Évaluation :
1

We reserved a 26 foot truck for a move from Pittsburgh to Ohio. When we arrived, the truck the employee tried to give us had faulty power steering and the front bumper was practically hanging off. When the employee called the service manager, he could be heard on the other end of the phone saying, "What do you want me to do about it?" We ended up receiving a 20 foot truck instead, with a discount in mileage. The discount was appreciated, but we ended up having to make multiple trips due to the smaller truck size. Also the male employee, I believe his name was Grant, was dressed extremely unprofessionally. When we arrived he was coming out of the restroom in socks and what appeared to be boxer shorts with his Uhaul shirt and hat on. He did finally put on tennis shoes, but performed the entire transaction in boxer shorts. Overall the experience was horrible and everything was unprofessional from start to finish. We would not recommend to anyone.

ERNEST H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent P. 
Évaluation :
3

Delivery was scheduled on 9/10 between 9 - 12. I never received any call that morning. I also never received a notification that it was going to be late. I called Uhaul at 1 pm to see if the order was coming and had to wait for almost an hour to talk to someone. When I finally did, they contacted the local Uhaul and they told me I was next but with no eta. I watched another 2 hours. The order finally arrived at 4 pm. I wasted a whole day waiting for it. The pickup was scheduled for 9/11 between 9 - 12 and it was never picked up. Just terrible customer service and obviously my time is not deemed important. I have never seen a company have such disregard for their customers

Steve S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gautam J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

The staff on site were excellent. The member took time to explain different options for storage units on site while waiting.

STEPHEN Z. 
Évaluation :
5

Staff was very friendly and helpful!

Ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerhard P. 
Évaluation :
1

I signed up for mobile pick-up and after the 20 minute process of getting the key box code, the key was not inside. I spent 20 minutes on hold with customer service and they said I had to return when the store was open to get the key, which was left on the counter inside. The truck was also filled with 15-20 items of trash littered throughout the cab and had a strong smell that someone had been smoking in it (as well as the empty cigarette containers).

Jason F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAINA H. 
Évaluation :
4

This location seemed to have it together and this part was very easy and seamless!

Ryan B. 
Évaluation :
5

Very nice staff and very accommodating

CHARLES L. 
Évaluation :
5

Mike was terrific. Very pleasant. Got my car in early. Estimated wait time 1-1 1/2 hours but he finished it in about 35 minutes. Gave me a discount because if a 5 month wait for the hitch to come in.

William F. 
Évaluation :
1

Would not return my calls when asking about something that I left behind ignored me wanting nothing to do with me cost me more for rental than what it should have because of their inability to help me I would never use this place again

SAMUEL M. 
Évaluation :
2

I discovered the rear tires were below the wear bars. This is a potentially dangerous condition if the roads are wet. I was not satisfied with this rental.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANTINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Mike was awesome and extremely helpful. The website and process for reserving a truck was also smooth and clear on information and process. Merci

Marissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lauren k.  |  Premières impressions 
Évaluation :
5

Service was outstanding. Christian and Mike were great to work with. They were in continual contact regarding the delay of the installation and offered a discount due to the delays and associated inconvenience. Would highly recommended this U-Haul location!

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parag P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Very good service. The young fellows running the place on Sunday seemed to work together great as a team.

KENNETH R. 
Évaluation :
5

I could not have been treated better or given more help by Mike Allen and his team at Uhaul. I arrived without the proper wiring harness on my SUV to pull a trailer. Mike located the proper harness at another UHaul Store, had it pulled and waiting for me when I arrived. I went back to Mike's location and he installed the wiring in less than 5 minutes, and got me on my way. I thought I was going to have to cancel my trip, but Mike went above and beyond to resolve my problem, and got me on my way. That is the best customer service/experience I have had in a long time! Thank you Mike, thank you Uhaul! Keep up the great work!

William F S. 
Évaluation :
5

Very helpful and polite staff.

Jennifer B. 
Évaluation :
5

Excellent service à la clientèle.

TERENCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah R. 
Évaluation :
2

The truck was filthy and damaged. It also needs an alignment! The truck had leaks and a lot of my boxes were wet and damaged from the rain. Pick up and drop off took forever because there was only one employee. I was charged extra fees that I wasn't charged last month on a different rental. Overall not pleased with this rental.

LARA K. 
Évaluation :
4

Staff was very friendly and helpful.

Bill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE J.  |  Premières impressions 
Évaluation :
5

Uhaul made this experience easy.

Debra Z.  |  Expérience générale 
Évaluation :
5

Employees were friendly and helpful

KRISTEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon F. 
Évaluation :
5

After a bad experience where I rented a truck and without warning there was no truck for me. The entire company assisted in fixing this mistake and I am happy to report everything was perfect thereafter.

Jeffrey B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
5

it was great to have someone there doing the reception the young man was great and amicable

Yves R. 
Évaluation :
3

Pay your employees more so more than one will stay on.

MADISON H. 
Évaluation :
5

Christian bent over backwards for me and I witnessed the same for other customers. He is on top of his business!

JEFFREY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly H.  |  Expérience générale 
Évaluation :
4

Kinda far from downtown Pittsburg but the personnel was very helpful upon our rental return.

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

natalie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
5

Christian and his staff were amazing and provided prompt, compassionate, and helpful service in all areas. We had many questions and Christian worked with us to answer every one. The units are impeccable, the facility is clean and there were always carts available. This is the best experience I have ever had with Uhaul. I am directing all of my friends to this North Hills location and am so grateful to Christian & Co. Patrick was helpful as well. Merci.

Emily K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN S.  |  Premières impressions 
Évaluation :
5

Christian was very helpful with us getting our move from the u box to a storage unit 10x10. Everyone was pleasant and easy to work with.

Joan M.  |  Premières impressions 
Évaluation :
4

Lengthy process to check-in... ended up needing counter help due to long wait and lack of communication with online representative and return was even more lengthy and frustrating... was told in advance to "just park it in the return area and put the keys in the dropbox", but then ended up needing multiple pictures and information from vehicle which was no longer accessible without keys to turn on dashboard indicators. This should have been clearly advised IN ADVANCE, perhaps when checking in, to save time and frustration. Specific steps for arrival and entering storage area- entering code to disarm, opening/closing garage, breaking temporary 'lock' (zip-tie), entering code when leaving, etc... should be posted in garage area. Some things have instructions but nowhere could I find a complete checklist of what all I was supposed to do. **Also, the speed-bump in parking lot is unusually high and scraped the underside edge of passenger side/door area. Who should I contact regarding damages?? I was advised inside by employee that U-haul installed that.

Ingrid P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N.  |  Expérience générale 
Évaluation :
2

I swapped out my unit for one closer to the loading bay. When I went to move in my code did not work. I tried using the call button on the alarm unit. It went to customer service instead of the office. It was pouring rain so I opted to walk through the facility to go back to the office. I went to exit through loading bay 1 & 2. I didn't notice but I'm guessing the roof leaks. I slipped and fell injuring my knee and back. At no time did the motion lights come on. I got up and proceeded to the office. I told them what happened and they didn't seem to concerned about it. I asked about my unit code not working and it turns out the order was never completed. So they redid the order and I was on my way. I went back later in the evening to unload and items. And my lock that I was given from the office wouldn't unlock. It was seized up and the key snapped off. So now. I can't get access to the items in my unit or put others in the unit.

Timothy B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M.  |  Premières impressions 
Évaluation :
5

Multiple good experiences, including storage locker rental and truck rental. Great staff. Thanks again.

Kevin F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B.  |  Premières impressions 
Évaluation :
5

Blake helped me a great deal.

JEFFREY B.  |  Expérience générale 
Évaluation :
5

Christian and his team are very customer service oriented.

JEFFREY B.  |  Premières impressions 
Évaluation :
5

The pricing is good but only because I got a promotion and I am planning for short term use

JOYCE A.  |  Premières impressions 
Évaluation :
4

Saturday was the only issue I've had at this facility...the 2 girls working were rude , with 1 having a panic attack in front of us. Contractors were painting the pavement and refused entry to our unit tho NOTHING was mentioned the previous day when reserving a truck for the specific purpose of cleaning it out! We moved the cones to gain entry and empty my unit. The girls were being bombarded with complaints and I get that, but neither should be in the customer service industry with how they talked about the customers when they walked away irate...can't take the heat, get outta the kitchen...poor company representation from the get go Saturday...tho I cannot say 1 bad thing about Josh who always went above and beyond...especially while I was having banking issues and was late 2 months...aside from Saturday, my experience was pleasant. Thank you Kelly

kelly b.  |  Expérience générale 
Évaluation :
5

I have no complaints about the Westveiw Location. My complaint was where I picked up the truck in DC . I got there and my 15 ft truck was not available. I told them I drove all the way from Pittsburgh and needed a truck to pickup furniture. I finally got a 10 ft truck a hour later. I was late for my pickup for the furniture and almost missed the pickup, That made the trip very aggravating. But I must say the manager Amy helped me with the situation of the trip.She was very nice to work with.

Russell S.  |  Premières impressions 
Évaluation :
5

Very convenient access.

Howard R.  |  Premières impressions 
Évaluation :
5

Wow that staff was amazing and made my day stay successful and easy! Turns out there was a Dom on the staff too, great guy and great looking too. Wonderful experience.

BIG DOM G.  |  Premières impressions 
Évaluation :
4

I asked for 24hour access to drop off music equipment after playing shows. I tried 3 different keypads at approximately 1:28 am 4/24 and It tells me access denied. So I had to lug equipment down 2 flights of stairs and woke my kids and neighbors. The person that checked me into the facility took me to the computer and personally set me up for 24 hour access.

Daniel Y.  |  Online Move In 
Évaluation :
5

Easy access. Clean facility.

William H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M.  |  Premières impressions 
Évaluation :
5

I have been to and used a couple different Uhaul locations and this was by far the best one. I will definitely be using this location if I need storage again and I will definitely recommend it to others

ALYSE R.  |  Expérience générale 
Évaluation :
5

Merci.

Craig O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C.  |  Premières impressions 
Évaluation :
5

The general manager Amy at the West View u-haul is the prime example of customer service excellence. She was kind and informative on assisting me with my storage purchase. I am happy with my rental unit and will recommend my friends to your services.

RODNEYW G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara B.  |  Expérience générale 
Évaluation :
5

Thank you very much for your great service. Your manager and team were very helpful.

Craig O.  |  Premières impressions 
Évaluation :
4

I am a bit confused on the need for a PIN number? Is this only for access at times where staff is not on site?

john d.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle T.  |  Premières impressions 
Évaluation :
4

The online system made it seem as though I could move in without interacting with an employee. Luckily there was someone there to set me up but that was not made clear at all with the instructions.

Katheryn K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark f.  |  Premières impressions 
Évaluation :
5

very nice new facility

jeff h.  |  Premières impressions 
Évaluation :
5

The service rep was excellent, I believe his name was Joshua or Josh, very friendly and helpful. An excellent employee.

karen s.  |  Premières impressions 
Évaluation :
5

General manager and all staff were very helpful and professional.

Kim H.  |  Premières impressions 
Évaluation :
5

Josh and his staff are an asset to your Company. They are excellent to work with. They go above and beyond their requirements. I promote this location with the community as much as I can. I am so thankful to Josh for improving the Landscaping at the West View location. Great group of U-Haul employees.

Pittsburgh Senior N.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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