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FRANK VCustomer Reviews for U-Haul Moving & Storage of North Sarasota
Testimonials From Recent Customers
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Extremely helpful lady who I rented from. Great attitudes and nice people. Did encounter an issue. When. The trailer was hooked up, the wiring was not properly secured and was dragging. In turn, it shorted out my tail lights, brake lights etc. drove to the drop off location, they could figure it out. Call roadside assistance and they could not resolve. Had to get a hotel room cause I could not finish my route. Drive the next day to my drop off and unloaded. No brakes lights etc. Once I unhooked everything and removed the trailer my vehicle started working g again. Anyway it cost me a $100 hotel room and another day on the job
Ron Sexcellent customer service. Thank you.
TIMOTHY EI rented a open 5x9 trailer. The pick up went fine and the trailer was as expected but the drop off was a different story. The person who was unhooking the trailer asked me to turn on the flashers, then the right blinker, then the left blinker, the headlights. When I questioned why I needed to to all this since I was droping of the trailer he got very disrespectfull to me. Calling me "Boss" and insluting me since I was not very coopertive in him testing out the trailer. I informed him that it was not my job or my trucks job to verify the trailers lights. I have rented 3 trailers in the last month from Uhaul and was never requested to verfiy all the lights at a drop off, only at the pick up. I will not ever rent from this location because of this persons attitude toward me.
JOSEPH RSo thankful for the manager Veronica. She made this move experience easy.
ACHIT FUhaul at 7850 N. Tamiami was great. Greeted nicely and agent was professional and very nice. The places that you have with Mid-Grade storage and a virtual agent are by the far the worst service I HAVE EVER HAD! This place was great!
Julie FThe counter agent that took care of the equipment was very disrespectful to us without any reason. We were surprised, and tried to understand why that happened. Very rude. I recommend the business, but not that location because I've never had this happen to me there before. Very unfortunate.
Fabio AThe staff were awesome at this location. Also, the gentleman who assisted me with picking up the trailer did a great job at making sure the trailer was secure and properly attached to my vehicle. Regarding the equipment, the tires were in great shape, which is critical when renting a trailer. Unfortunately, the trailer was extremely dirty and not water tight. When I get to my destination, about 620 miles away, my contents were filthy and wet…
Spencer MSuper friendly staff!!
JOSHUA GIt was a very good experience. The U-Haul people were great. The truck was very clean and fully gassed. I definitely would use your company in the future.
MATTHEW Dthe woman that checked me in, valerie, was very professional and helpful. her attitude and demeanor were refreshing and i appreciated her assistance. the storage space is up to our needs and it all worked out great. thank you
Clifton C | Premières impressionsthe woman that helped me check in for the truck and the storage space was incredibly friendly and helpful. i believe her name is valerie and she could not have been more pleasant to deal with . i just wanted to make sure that was noted, and i appreciated her service very much. the truck and storage space were as promised and all was well with those. thank you
CLIFTON CThe lady that helped me was great Will recommend to everyone
ROBERT LEverything was excellent
GWENDOLYN TRoll up door very difficult. Otherwise awesome.
JULIE SThe lady who checked me out was super friendly and helpful. Great experience.
ROCH HThe individual checking us in was very friendly and helpful, sometimes funny too. Made for a fine experience.
JOHN CI was overcharged $11, and when I went to return the truck, one of the employees cleaning the trucks was speaking very loudly. with me. He may have had headphones on, but his behavior came across as extremely rude.
MUSTAFA CVery helpful employees!
TOMASZ PNo creo q aya q mejorar nada por q el trato es bueno y todo está muy limpio gracias
ALFREDO PThe staff are super nice and friendly!!! Especially Malik and Jim! They were very helpful. I would recommend this location to all of the world!
Akira PThe staff was very helpful and friendly
JOHN RDave's check in procedure was great. In and out in a few minutes. Verified light operation and few questions. Always a pleasure to deal with courteous professionals
DAVID SWe moved cross country and I am BEYOND thrilled with my experience. The delivery drivers were pros and placed our boxes with precision and both times were kind, and on time. The process was smooth and I am beyond grateful.
Cory TI was charged for 1 gallon of gas. Drove 34 miles, added 3,32 gallons, and it read slightly higher than at pickup when returned.
JOSEPH HExcellent customer service support👌
LITTLE R | Expérience généraleThe staff was very efficient and greeted me as I walked in the door!
RICHARD SThe new guys are much better at customer service.. thanks
JEREMY TAs far as I'm concerned they all did a great job and I can't remember all their names but tell everyone thanks.
GRAHAM BTrailer worked perfect and employees were amazing
CASEY HI was overcharged for a 2 day rental. I paid for 3 days. No one at the office could correct or make it make sense.
DUSTIN SExtremely helpful!
Nina H | Premières impressionsThis was a partial move for us. We will do part 2 in 2025, so the number of containers isn't relevant. The Florida driver Kristin was really excellent and a credit to the U-Haul team.
Don SExcellent customer service. Very respectful and kind mannered to accommodate us. Each person we interacted with were exceptional.
dELLANN KI was greeted by a nice lady who was knowledgeable and courteous. This was my third reservation in the past 10 days and the 2nd consecutive with this location. My 1 of the 3 rentals was with the location close to home. Again very nice office staff, very helpful. The yard staff were also helpful. The self return was easy and I had a receipt of the return in my e-mail almost instantly. I booked again for later in the week( same equipment). I returned up to pick up my 2nd rental at the correct time and day ( Saturday) same location, only to be told they didn't have the equipment on hand… but one would be back the following day. Obviously that did me no good. There solution was for me to drive appropriately 10 miles to another location. So I did … I had no choice. Anyway, staff in the office were also very nice. However I went to drive across the lot only to be greeted by a grumpy old man who acted like I was an inconvenience. The ( open) trailer was filthy… looked like it hadn't been cleaned in months. I took pictures and left as I was behind on schedule. Anyway I started to load the trailer but the ramp mesh was so bent and tore up I couldn't use my 2 wheel dolly to load furniture. I had enough and returned the trailer back to the facility to exchange it. The office staff were very accommodating but once again the yard man was not pleased and actually asked what was wrong with it. I said it's filthy and the ramp was bent and ripped up. The replacement was fine. Finally I booked a 3rd rental from this same location as they assured me I could get the same trailer again ( the replacement one). When I showed up Monday they actually tried to give me the dirty, tore up trailer ( still not cleaned- and of course still tore up).. same old guy…. Still poor attitude. Anyway, they switched to the replacement trailer before hooking it up. The rental was due back the following morning but I was done by 4:00pm the day I rented it. I returned it…. Different yard man …. But an even worse attitude than the old man !!! While he was un- hooking the trailer he did apologize for getting angry, he' said he was frustrated. So… they never had the equipment for my 2nd rental….. never got a notice , wasted a lot of time and gas money and had to deal with rude and unhelpful yard men at the 2nd location. I will rent from them again as they have convenient locations and most of the time their personnel are helpful…even in the yard !! Hope this review is held to others… biggest takeaways- check your reservation day before pickup, take photos of equipment before leaving the location…. Take the cheaper insurance( mine was $8….. ) well worth it
IAN SVery professional and knowledgeable
JOSEPH K | Premières impressionsThank you everyone at north trail store you guys are the best ..
KELLY B | Expérience généraleThe woman that took care of our paper work was exceptional at customer service. The man that hooked up the trailer and then changed the trailer per our request was wonderful in every way. Bravo to this team at UHaul. The best we've experienced Thank You
Tim VMy experience was great!!!
GAREY SEmployees were the best people I have ever met at workplace. Huge facility, very tidy
PAVEL K | Expérience généraleDAVID AND MATTHEW ARE THE REAL MVP OF SELF RESPECT AND CLEANLINESS WHEN IS COMES TO OTHERS.
DOMINIQUE BExcellent customer service.
GARY BGreat location!! Friendly and helpful staff. Thank you for the great service.
JOSEPH VVeronica and her staff are very friendly and courteous. I do a lot of business here and I always look forward to dealing with them
Matthew NExcellent service, helpful advice on towing, friendly atmosphere! Keep up the good work.
HARRY HTodo bien
YELITZA MI have been using this location for 7 or 8 years. Within the last month or so I have noticed a big difference for the better. Equipment is now clean and the new management is very informative and definitely an asset to the company
ROBERT OS.O.
Zala WVery courteous customer service
SCOTT SThank you for your service
James WI reserved my vehicle three weeks ahead of time in the LWR location and when I arrived, there was no one to help me and my vehicle was not available. I called U-Haul and they advised that this location had the vehicle I requested. They lied. When I arrived they had nothing but the largest truck. I will never book with U-Haul again. So unprofessional and unreliable. The worker who helped me was sweet but it certainly did not make up for the mess of the morning I had to go through.
CLAUDIA PExcellent customer service! Thank you!
JAY TPerfect. Location is staffed with competent and efficient staff. The trailer and other items were ready upon arrival.
GIL GFirstly the vehicle was double booked so I was sent to another place and when I arrived I was told no vehicle until 3:15 I had to take a van which was a nightmare Very poor indeed. Quite frankly I should be refunded
David HThe guy who helped me to drop off the trailer was kinda rude and took his sweet time to get this process done.
ANTONIO MI'm a very satisfied customer with my new Sarasota UHaul location. The manager took care of me quickly and efficiently. I'm considering buying stock in this great national company.
PAUL VStaff knew their stuff and helped in so many was. Was great
ROBIN J | Expérience généraleInside service was excellent outside service again was very rude disrespectful and not very helpful. There's an older gentleman and a heavier gentleman. Boat very disrespectful very short and have a hard time taking request inside help has always been excellent and extremely helpful and very easy to work with I wish I could find someone similar for the outside.
Jeremy WThey overbooked and we almost did not get our truck!! Extremely frustrating Sunday afternoon!!!!
roger bI always receive extraordinary customer service at this particular location. Merci.
Perfecto BYou need to fire your CIO and ENTIRE applications staff. Your systems suck!!! I called over 10 phone numbers trying to get the records straitened out for delivery and "moving help" support. Everyone was very friendly but could not fix your fucking systems. Finally a local office just entered a new order to deliver the boxes. Check out order numbers 14343386, 14003552, 14003553. and finally 16857986. On your websites, your uhaul showed two boxes delivered to Sarasota, your moving help website showed they were still in MA, and your scheduling person showed on her computer only one box in Sarasota (I had to read her the box numbers so she can find the second box). This was for ALL the above order numbers. As a former CIO, Professor and consultant I can tell you that your systems suck.
Richard Sstaff was excellent
TERRANCE OThank you all. Your entire staff made all the difference.
Josie B | Expérience généraleThe staff was very knowledgeable and helpful.
nadine l | Expérience généraleNo air conditioning, no help from staff. Rodent droppings in unit.
bonnie V | Premières impressionsThank you. Staff were great. Very impressed.
DONALD D | Expérience généraleThe person who helped us was great. He was professional very friendly. Why is some of this survey in Spanish? I don't speak it and can't read it.
JACKIE W | Expérience généraleI love the service of U Haul, you are absolutely fantastic
Josie B | Premières impressionsI had used this U-Haul storage location for 5 years and have been very satisfied with the facility and staff. Very clean, items secure, climate controlled as promised, staff friendly and helpful. I would recommend them to anyone. Roy Sarasota, Fl.
Deborah A | Expérience généraleVery good service, all the time.
norma s | Expérience généraleMove In
Marlyse T | Premières impressionsParking situation for the storage units is abysmal. Random cars seemingly parked there for hours if not all day on multiple occasions, didn't seem like someone parked to work on their unit but just parked and left. Trailers and trucks and u-boxes everywhere by that parking makes it difficult.
Colin A | Expérience généraleAll the employees I interacted with were nice and friendly and relaxed which made me relax. You might pay less elsewhere but you may not be treated as well.
PETER A | Premières impressionsThe staff are extremely pleasant, helpful and efficient. The storage facility was always clean and easy to get in and out of. 100 % recommend. I moved from out of state. They were quick to help unload my car so I could get items into storage. I also rented a truck to move items from storage to my new home. The rental was available at the time reserved and clean.
ron p | Expérience généraleKeep up the great equipment and vehicles and lovely helpful staff!
Matthew B | Expérience généraleI found the process to finalize the rental of a storage space VERY frustrating. I worked with Scott Coumbe to start the rental process. I tried to complete the reservation using both the computer and android application, with no success. I kept getting a message of an error but no indication of what the error was. The message seemed to say the cc code was missing or wrong but that wasn't the case as I tried two different cc with the same result. My reservation was a free first month. The online payment system doesn't seem to be able to deal with this. As a customer, I don't know what the problem was. I also talked with customer service. The lady said she called the store. In addition to the payment problem, I asked about the insurance requirement. I was told I didn't need to bring in any documentation yet when I was at the store & finalizing the process, I needed the insurance information. Noah (in the store) completed the paperwork. I apologize for him to receive the brunt of my frustration with the whole process and this whole experience was not what I expect from UHaul. The rating for "Was the staff friendly and helpful?" was not based on Noah but based on the whole process. The "Would you recommend this U-Haul storage facility to a friend?" is a maybe answer but wasn't a choice.
Dottie D | Premières impressionsExcellent Service
Gopal R | Expérience généraleThe experience I had from day, one of April 2023 to June 1924 Uhaul storage facility was at Point. The staff was helpful. It was clean easy access of going in and going out a lot of lights. They had enough carts so you can move your merchandise rather easily, and the location was a very, very good spot, thank you
Freddy D | Expérience généraleI would highly recommend the storage facility, clean, and helpful staff
Thomas S | Expérience généralePrice is high.
john e | Expérience généraleThe staff was so kind, I'll tell my friends to use my place get a uhaul and storage. They are great !! they go out of their way to help.
wanda a | Premières impressionsTerrible company. Terrible service. Would never recommend. Awful employee called me and harassed me via long voicemail then follows up with a brief phone call after I was gone and had stopped business with your company.
Michael J | Expérience généraleLocation is convenient near SRQ airport and facility is clean and well lit. Alarm system works well for knowing timeline of coming and going with entry card swipe. This place is run well and I have seen very low turnover of personell here in the year plus I have been a customer. Great work to all involved they just do their jobs and get it done.
john p | Expérience généraleHad a pleasant experience from start to finish. Merci.
Hector J | Expérience généraleKelly is amazing Great staff Great experience!
cheryl f | Expérience généraleCecil was very kind and professional
David H | Expérience généraleVery professional prompt and also very grateful for the fact that they gave us a military discount that k you for supporting our troops will definitely recommend you guys to all .☆☆☆☆☆☆☆☆☆☆
gilberto r | Premières impressionsI wasn’t satisfied with the storage I had at first and this location gave me the storage I wanted at the last minute.
Pamela G | Premières impressionsPricing for the units could be averaged by other storage facilities in the area…a little pricey.
Stephanie C | Expérience généraleGreat place!
Lynn M | Déménagement en ligneThis is a great location
Joe R | Expérience généraleDid not like the way that they raise my rates every month and didn’t tell me started at 186 and went up to 207 so was not happy about that I need to be more communication and just not satisfied with that and that’s why I pulled everything out
boonie l | Expérience généraleExcellente expérience
John S | Expérience généraleWe lost our key. An employee helped us get into our unit.
Joanne F | Expérience généraleHave used the facility a couple of times. Very professional and helpful.
John A | Expérience généraleThecwhole staff was very friendly, standing out site Manager, wonderful with customers, very profesional, Facilities very Tidy & services very well organized, little waiting service time, very supportive on onboarding facilities & equipment. Thanks Kelly Mcnitt
IVAN L | Expérience généraleNo matter what I been thought it differs that nobody in that business have no patient and what so important to give away people's value stuff that so bogus what if I want to Thank you being patient give you a gift as a reward more than low price as a best rewards a Thank You mail as a God gift more than prices um, I appreciate it and I hate people have no patient God don't appreciate it and 2 thumb down. Yall have nice day decue up
Elizabeth B | Expérience généraleCould not have been more friendly or helpful, great experience
John S | Premières impressionsGreat facility. Clean and the staff is super helpful.
Todd Z | Expérience généraleEverything was amazing, just wish there had been 24 hour access without having to call.
seth w | Expérience généraleThe storage facility isn’t 24 hours and closes pretty early to not have access to my things
Tamara T | Expérience généraleGreat clean and excellent staff
Joseph F | Expérience généralePerfect location and clean
karin j | Expérience généraleThe bugs could've been under control a little better. It's a little cockroaches were pretty bad.
William C | Expérience généraleVery happy with rental. Only negative was the ability to call and talk with someone at the facility ... always rolled to call center.
Bruce Z | Expérience généraleVery secured and very clean environment
Patrick m | Expérience généraleMr Kelly, Marques, and their whole team have been absolutely wonderful to our little family. The facility is well lit and air conditioned well.
mandy S | Expérience généraleThe owner of the location was very rude and dismissive when I ask questions regarding the unit. Very unnecessary to say the least. I will definitely make sure NOT to recommend this location too anyone. We all should be treated with respect and show alittle bit of professionalism!!! Very disappointed in all levels during multiple enaction with the owner!!!
TARA C | Expérience généralePerfect experience. I’ll be back if needed.
Bill E | Expérience générale