Évaluations des clients U-Haul Moving & Storage of North Sarasota

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of North Sarasota

Cote générale :

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Walter T.
Évaluation :

The customer service at this location was impeccable. The truck was clean as could be upon drop-off. Every single person at this location was friendly and willing to help.The staff was able to assist in recommending a location for storage since u-haul no longer had space available for small storage.

Carol C.
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Excellent communication. Easy to work with. I have no suggestions for improvement.

Mark R.
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Le client n'a pas laissé de commentaire.

David B.
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They are very, very limited on pickup trucks. Also, because so many people relocate to Florida using the 6' x 8' trailers their lot is innundated with these towables and virtually no parking for customers.

Dillyn R.
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The app location check in wouldn't work. Tried it on multiple phone's. Ended up putting the contract in the key drop box and assumed all is good.

Wayne B.
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I can't think of anything really. If I had to nit pick I would say keep windows cleaned inside and out. Otherwise I has a awesome experience.

RICHARD M.
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Le client n'a pas laissé de commentaire.

Jean K.
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Le client n'a pas laissé de commentaire.

Dennis S.
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Nothing, everything was great and the people were very nice.

Beth K.
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Le client n'a pas laissé de commentaire.

Cynthia G.
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excellant prom and friendly service

Peter L.
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Great service, nice staff, clean environment,

Angelo I.
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Le client n'a pas laissé de commentaire.

EARL S.
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The contracted location would not accept the truck when arrived. They claimed they didn't have to accept it and insisted I take the truck to another location. This is unacceptable. You should. Limit one way drop offs to good sites.

John W.
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Le client n'a pas laissé de commentaire.

Anja F.
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Le client n'a pas laissé de commentaire.

Ray W.
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Le client n'a pas laissé de commentaire.

David V.
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Construction of new storage facility made parking difficult but that will take care of itself over time, I presume. Meaning after the construction is finished.

Christopher G.
Évaluation :

I was really impressed with your employees ability to A. inform me exactly what my refund would be because my vehicle was pre-wired with wiring harness and B. give me a time estimate of 10-15 minutes and then get it done. The facility I usually have gone to, took 1-2.5 hours.

Sue B.
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Le client n'a pas laissé de commentaire.

Daniel C.
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Great customer service. Easy access location.

Steven B.
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Le client n'a pas laissé de commentaire.

GARY M.
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After completing my trip from PA to Florida and unloading at my destination had two days to return trailer. Drove to drop off location that I chose online when making reservation . Pulled in , employee came out, asked if I was dropping off, verified rental information on his hand held device, he unhooked the trailer from my car and I was on my way. Couldn't have been easier.

KATHRYN P.
Évaluation :

Put phone numbers on email notifications and drop off information is necessary to set up GPS

RICHARD S.
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Every aspect was EXCELENT!! I will be moving again in a years or so and will without a doubt use this service again.

Kent T.
Évaluation :

They pick-up location was changed and I was not told until I went to to the first location. Lost time and more travel.

FERNANDA V.
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They were the friendliest and most professional staff I have ever rented from. The store is well taken care of and even though they are 15 miles from my house, it will be my local store from now on.

Teresa H.
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Le client n'a pas laissé de commentaire.

Stephen V.
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Bulldoze the roundabouts on US-41 just a few miles south of this location. City planners were duped into allowing these menacing hinderances to safe transport. You guys are terrific. Thank you for your professionalism.

Steven H.
Évaluation :

U-Haul once again did a great job in assisting me with my move. All went well with no problems.

SANDRA G.
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A explanation of the unique operation of a trailer attached to a vehicle should be required or offered by U Haul. I rented this combo with this combination without

Susan B.
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Very efficient and courteous!

danny h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Romuald R.
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Le client n'a pas laissé de commentaire.

MARK H.
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Very kind employees:)

Marco R.
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Le client n'a pas laissé de commentaire.

THOMAS R.
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Le client n'a pas laissé de commentaire.

IBRAHIM Y.
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Le client n'a pas laissé de commentaire.

Galin T.
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Le client n'a pas laissé de commentaire.

David W.
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Le client n'a pas laissé de commentaire.

Brandon R.
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The guy that helped me was cool and awesome

Robert C.
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Le client n'a pas laissé de commentaire.

Randolph W.
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Le client n'a pas laissé de commentaire.

MATTHEW N.
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Always a great experience at this location. Kelly and his team are always on top of things.

Tia J.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

Joseph H.
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Le client n'a pas laissé de commentaire.

john W.
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everything went smoothly

Ray S.
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Le client n'a pas laissé de commentaire.

Giovanny H.
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Le client n'a pas laissé de commentaire.

Herbert L.
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Always excellent service and clean vehicles!

Stephen C.
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Quick and easy location. Store was clean and employees were professional. Would highly recommend this location.

Elen H.
Évaluation :

Big problem: I returned the trailer a day early because of hurricane and tornado warnings in Sarasota, I wanted to drop it at the closest location because of the horrible weather, the lady who answered the phone at the closest location at approximately 3 PM on Wednesday November 11th (phone number 941-921-6605) said I had to take it to the designated drop off even though there was a hurricane; she was so bad I probably won't use U-haul again in the near future-- please speak to her as she put my family at risk. I finally got to the drop off location and he could not accept the trailer because his lot was full, he was very helpful though by calling another location near the airport. Kelly at the location near the airport took the trailer immediately and let my family go home to safety. Conclusion: the lady on the phone was horrible (she said she works at a corporate location). Kelly at the location near the airport in Sarasota was wonderful. Please speak to them and give them a reprimand and a bonus respectively. Please send me an email to let me know you really read this comment.

Allison S.
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Le client n'a pas laissé de commentaire.

ROBERT N.
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Le client n'a pas laissé de commentaire.

Teresa N.
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Le client n'a pas laissé de commentaire.

MARY JANE C.
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Great U-Haul location!!

Thomas C.
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Le client n'a pas laissé de commentaire.

Herbert L.
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Everyone at this location is extremely well informed and ready to help. UHaul continues to get better!

Herbert L.
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Le client n'a pas laissé de commentaire.

John R.
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Van was not filled with fuel, It smelled like they had a pot party in it. would be embarrassed to rent a unit like that . Brought it back a day early, didn't want to get stoped by the cops and go to jail!!!!

KYLE W.
Évaluation :

Cody was great. We were both clearing out a U-Haul Box and renting a truck to take it to our new home. He set it all up quickly and efficiently and helped reduce the inevitable stress that comes with moving.

Jan S.
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Le client n'a pas laissé de commentaire.

David L.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Antonio I.
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Le client n'a pas laissé de commentaire.

ron H.
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Le client n'a pas laissé de commentaire.

Kenneth G.
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Everything from pick up to drop off was perfect. Other U-Haul locations (and competitors) could learn how things SHOULD be done by watching this location's employees in action. Keep up the GOOD WORK!!!

MICHAEL P.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

MARK S.
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Le client n'a pas laissé de commentaire.

Trevor L.
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The staff was Friendly no complaints

Juan G.
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Good

Andy S.
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Nothing - all was very smooth. Agents were both very polite and helpful.

Ed N.
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Le client n'a pas laissé de commentaire.

Richard L.
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Terrible service. Hours on hold and never get store directly .Didn't deliver or call on day expected. Day late and dollar short. You need competition. Spent about $6000

Gregory P.
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The staff at this location was the best group of people I have ever worked with at any U-Haul location ever.

Judy M.
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Le client n'a pas laissé de commentaire.

danny H.
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Le client n'a pas laissé de commentaire.

Carrie E.
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Le client n'a pas laissé de commentaire.

Gregory P.
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Staff was very friendly and helpful. Also liked the cleanliness of the temperature controlled storage facility.

Gregory P. | Premières impressions |
Évaluation :

Very helpful staff. Facility is clean, and conveniently located.

charles T.
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Le client n'a pas laissé de commentaire.

meghan Y.
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I had reserved a tow dolly but a month prior, upon arrival the tow dolly wasn't available, they ended up giving us a tow dolly that was too big for our car causing the front half of the bumper to pull off the car. I'm not sure of his name, but he was not helpful, also kind of rushed us in and out, and evidently caused damage to our vehicle. Definitely will not be using the service again although the trucks were clean. But that's about it.

Randy B.
Évaluation :

works are not friendly but was able to complete the task of renting the truck

David B.
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Service your equipment. My trailer yesterday had a bad tire and no running lights. Very poor equipment but you seem to be the only game in town. Please stop performing like we don't have any other options.

jeanie D.
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Le client n'a pas laissé de commentaire.

Todd A.
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Arrived to return truck. They had a semi truck in the return area. Had to sit on road until we were finally told they could not take our return. Had to drive to Sarasota to return.

Richard G.
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Le client n'a pas laissé de commentaire.

Martin H.
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Le client n'a pas laissé de commentaire.

anthony A.
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Have a functioning radio., esp. across country trips like I endured!

Tammy S.
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Le client n'a pas laissé de commentaire.

Juan D.
Évaluation :

Excellent service and location. New truck. I recommend UHaul

GARY O.
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Le client n'a pas laissé de commentaire.

Daniel S.
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There was a mix up when picking up the U-Box. Loading was delayed. Shipping the box was flawless. Scheduling was helped and confirmed by talking with a representative.

Joseph R.
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Le client n'a pas laissé de commentaire.

ANDREA C.
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Le client n'a pas laissé de commentaire.

Michael L.
Évaluation :

Employee ( Buddy ) was really good to have helping me. He asked me what my plan to move was and advised me on the proper size trailer I would need to fit the stuff. Very very knowledgeable and helpful. Drop off was a breeze. You guys have it down pat!

Richard B.
Évaluation :

Only issue was finding the drop key box. It is in the front door but not very visible. The signage pointing to it is small. Also, the opening to drop the key was large enough in my opinion to reach in and retrieve keys for someone with a small hand.

James G A.
Évaluation :

Bad equipment to start. Had to return truck. Dirty truck with used masks scattered around cab.

Jessica M.
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Have used this location for renting uhauls for years. Good service and clean vehicles...

Carol P.
Évaluation :

None needed

Leroy W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

lisa l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jeannie W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

rex c. | Expérience générale |
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Le client n'a pas laissé de commentaire.

mercedes b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LISA M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

kim r. | Expérience générale |
Évaluation :

The staff was very helpful and professional, very clean unit and easy to get things in and out.

don s. | Premières impressions |
Évaluation :

Was a great experience

Moises S. | Premières impressions |
Évaluation :

Nice service received from them

Mark T. | Premières impressions |
Évaluation :

Helpful staff and clean facility.

Nancy O. | Expérience générale |
Évaluation :

staff very helpful and polite

Devonna C. | Expérience générale |
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This location would not release my delivery/UBox to the moving company I hired due to a personal matter between uhaul & the moving company. I had to drive 25 min out of my way to release the UBox.

Don M. | Expérience générale |
Évaluation :

Delivery staff went above & beyond to accommodate our needs. Very satisfied with Christy’s effort & ability to meet our needs.

richard e. | Expérience générale |
Évaluation :

Management awesome people, broke key off in lock, and they gave me a new one to use. Thank You !

steve s. | Expérience générale |
Évaluation :

Thank you for helping right before you closed

Robert N. | Expérience générale |
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None of this survey had anything to do with the service provided. I used UBOX. The service was excellent.

Kristy C. | Premières impressions |
Évaluation :

The whole process was a bit frustrating/unorganized. I was told one thing on the phone and another in person. Never got a call to discuss delivery time, he called me when he was 18 minutes away.

Kathy M. | Expérience générale |
Évaluation :

I packed U-Boxes in Ohio and had them moved and stored in Sarasota for 5 months. When they were delivered to my new Florida home, I opened both boxes they were completely mold and bug free. Perfect!!!

Tracey D. | Expérience générale |
Évaluation :

Very pleased with the entire process utilizing the U-box system.

Karen W. | Expérience générale |
Évaluation :

Great

Steve S. | Expérience générale |
Évaluation :

The experience was outstanding. Thank you Kelly and staff.

leonard s. | Expérience générale |
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All personnel were courteous and willing to work with our schedule

Katherine S. | Expérience générale |
Évaluation :

We rented a UBox container shipped to Florida. Communication was excellent with professional and courteous service.

Paul R. | Expérience générale |
Évaluation :

Great staff.

john g. | Expérience générale |
Évaluation :

U-Box made our move easy and inexpenive

margaret M. | Expérience générale |
Évaluation :

The 50 something gentlemen at the desk was rude and hateful to speak to. Just asking for simple requests make you feel like you have to walk on eggshells. They need hospitality training.

Joseph S. | Expérience générale |
Évaluation :

Helpful and knowledgeable employees

Joseph C. | Expérience générale |
Évaluation :

None

linda h. | Expérience générale |
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U-haul in general was below average. Outside agents were above average.

Susan M. | Expérience générale |
Évaluation :

Very easy experience. Would highly recommend them fir your move. Dropped it off when they said and picked it up when I called. So happy with the whole process.

Linda U. | Expérience générale |
Évaluation :

I was never in their facility. I used a pod from U-haul. I was very happy with the service I was given. The people who delivered it were extremely helpful and careful when they emptied it.

steve w. | Expérience générale |
Évaluation :

Equipment and service were both very good. Overall, I highly recommend this U-Haul facility.

Ashlee K. | Expérience générale |
Évaluation :

They had no on available to operate a fork lift to retrieve my ubox in the time frame agreed upon.

John W. | Expérience générale |
Évaluation :

MovingHelp system was HORRENDOUS! I was exceedingly frustrated with the chat, website, AND the phone support. I ended up spending well over FIVE HOURS with support trying to find my U-Boxes & unload.

Charles A. | Expérience générale |
Évaluation :

no comments

NICK N. | Expérience générale |
Évaluation :

I had two pods delivered there and when I went to pick up they had them on separate trailers instead of 1? poor planning had to wait 1 hr for them to move them

Greg V. | Expérience générale |
Évaluation :

I have never been in Sarasota. I have not rented anything from you company there!!!

david g. | Expérience générale |
Évaluation :

Excellent service by each of the staff. The staff went above and beyond to expedite access to our Uboxes, as well servicing our needs for a vehicle. Highly recommend this office and it’s staff.

Richard M. | Expérience générale |
Évaluation :

You have not addressed my damage claim. I have sent two emails already !

BRIAN E. | Expérience générale |
Évaluation :

They don’t answer the phone and when they did was directed to the wrong person. Facility is inconvenient. Buddy is rude and short to the customers. Needs better management oversight.

Denise D. | Expérience générale |
Évaluation :

More than I could afford 🤗

GRANVILLE E. | Expérience générale |
Évaluation :

everything went just as it should have or better

greg m. | Expérience générale |
Évaluation :

A+

mark n. | Expérience générale |
Évaluation :

Always a great experience. I have used uhaul for the past 2 moves now and always have a great experience. Kelly was very helpful, patient and friendly. Keep up the wonderful work!

frank s. | Expérience générale |
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Your telephone answering service is woefully understaffed.

julie s. | Expérience générale |
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All we had the Sarasota Store do was to deliver our uBox. That transaction went as smooth as silk. Pam the driver couldn’t have done a better job. She was very helpful. She delivered the uBox on time.

Non reviews have been submitted for this location.

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