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Leibert W. M.Customer Reviews for U-Haul Moving & Storage of North Sarasota
Testimonials From Recent Customers
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The shop owner would not let me change my drop off location and made me bring the uhaul back to his shop, and charged me extra for it.
Madeline A.Everything was great. The guy that helped with the rental when we picked it up was awesome and very helpful when we returned the trailer back. Merci.
Leticia C.They were sufficient. There is an old gentleman that works there that is never very friendly. Over all it was ok.
Rick M.Very helpful.
Douglas T.I was very pleased with the experience.
Ruby D.Everyone is so nice and so helpful, would have liked a smaller space but took what they had available. Clean, spacious, perfect. Thank you for such good service
Kathleen M. | Premières impressionsFriendly employees, helpful and professional. Best location in area!
Daulin C.Very well organized and clean. Easy to turn in equipment.
Randy J.Florida end was FANTASTIC! Indiana end was a stressful fiasco!!!
Brenda A.Beautiful clean facility. Nice people. Easy access.
Cynthia K. | Premières impressionsExceptional service and customer service skills by delivery driver Charming, also by pick up driver in Pompano Beach. Both of them very professional and focused on customer service. Both are assets to your company. Also had excellent satisfaction with pick up and delivery drivers in Port Charlotte. Pompano staff kept us well informed about all aspects of delivery.
Jose N.The gentleman who delivered our container to our home in NJ was extremely polite and professional person.
Esther B.Enclosed trailer leaked got my clothes all wet along with other items. I rented a enclosed trailer so things would not get wet traveling from florida to Michigan. Tail light kept going off and on short some where . Obviously this cargo trailer was not kept up
Connie H.Stop rolling phone calls from local to corporate. Otherwise, perfect!
David B.The location when I picked up the U-Haul it was ready and clean I was very pleased.
CHERYL J.I was really impressed by this whole service - everything went so smoothly. The communication from Uhal was on time and accurate. All of the employees we interacted with were so friendly and helpful.
Ryan E.The truck drove terribly
Jazz H.The interior of the truck was filthy. The cup holder and door pockets were full of dirt, food, and a brown sticky substance. There was also dog hair all over the floor and seats.
Brian K.Shorter wait times on phone. Otherwise very satisfied.
Thomas L.So convenient to rent an enclosed trailer so we have the right amount of space for on-site storage at the many events we attend. Not having to worry about maintenance on the trailer or insurance when owning our own.
Herb S.Reserved a 20ft truck, was told I had to take a 26ft truck because the 4qty 20ft trucks were reserved already. I reserved my 20ft truck a month ago. Now stuck with more cost in gas. Also the truck was dirty, not wiped down at all, had garbage in it, and reeked like pot smoke. Facility staff had tough shit attitudes. Very poor service.
Scott S.Reservation was moved from the location of my choosing. This added 23 miles to my driving and therefore a higher final cost. Very disappointed. Truck was unsafe as mirrors were damaged.
David W.Everyone was so wonder, both those on the phone and the friendly and efficient women who did all the work with the boxes.
Sharon F.Service agent checked me out in SRQ and apparently wrote down the wrong trailer serial number. Traveling up north my card was charged from Uhaul from an unknown destination and said I dropped off my trailer?! I told them they had no right to charge my card without my authorization and I have my trailer! I got billed for almost $200 for a early return and dropped off at a location somewhere in Florida when I was traveling to Maryland and they said my trailer actual trailer was located in Wisconsin? I did not have enough money for gas to get to my destination FJB after they depleted my checking account and was stranded. I am still waiting for a refund after a few days. Worst experience ever and put me in a very difficult position. Not cool and will write a letter to corporate when I have more time and energy after this horrible experience. Way to go Uhaul
Robert M.Customer service was great! Everyone I talked to was very curtious. I will recommend and I will definitely be back. Thanks You
MARCY W.Everything was perfect from start to finish - all staff were beyond professional. Everything was picked up and delivered right on time!! Couldn't be happier with the service AND the price! Way to go :)
Jeffrey S.Customer service was great! Thanks!
James K.We were happy
Greg B.Special thanks to John from Bradenton that was helping out in this office. He was able to drop off and pick up the unit when staff was short handed. Many thanks to him!
Heather C.Communication is very bad! Can never reach the location and the people you met in person. The person told us our pods would be available 2 days after they arrived in Dallas but then we found out they were being scheduled for 10 days later which then we were billed for an extra months rental on 3 pods which we wouldn't have had to pay if they were delivered a couple days after they reached Dallas. Looks to me like U-Haul knows how to make extra money by scheduling to their benefit.
Ray K.Yes I hade my hitch installed on the car at the correct time. And I dropped off a trailer and was created by a very friendly gentleman. Good people Thank you
Robert F.Thank you for the help
lauren P.handled the rental efficiently
gina E.The website to allow you to fuck a truck hours before the location is even open. Due to this I had movers sitting at my house while I had no truck because I had rented a truck before a store opened with no notification of that. As well I ended up having to pay the movers while they stood around and did nothing while I waited for a truck for almost an hour. And then had to pay for additional time to keep the movers because I still had items that needed moved since the truck wasn't available. U-Haul was supposed to make my move easy and flexible, but I have never had a more stressful day in my life.
Morgan W.The cab of the truck was incredibly dirty , dog hair all over and the dash was gross. We had to vacuum and clean the whole thing before making our move
Robert A.Prorate your storage fee, I paid the full month's payment for 7 days storage. That's bullshit.
Douglas C.No issues.
John C.The guy that helped me out was awesome, friendly, and take great care of me.
Scott R.Excellent services from beginning to end. Je recommande fortement ce service. Merci.
Emily B.The online system is excellent. The phone system in Florida was a bit of a mess. When I called 800 number on morning of delivery (because I hadn't received a call the day before to give me delivery time) I was bounced from location to location for 45 minutes before delivery driver eventually called ME. The schedulers could not figure out that my pod was coming from Sarasota and kept routing me to Miami location/operator. It all worked out, but I had a nervous feeling about the capability of uhaul. Michigan staff was excellent!
PATTY A.No complaints. Satisfactory across the board. I will be using U-Haul again at this location in August 2022. Excellent ratings .
April M.Completed entire drop off/ check in process for two pieces of rental equipment in less than 10 minutes .*****
Jim H.I have used this location many times, this location is great for Uhaul truck rentals! Je les recommande fortement!
Peter C.At 1st when I got the truck it seems OK the inside lights never goes off.they gave me a truck that feels like the motor is coming apart 臘â€â™€& I called soon as I left they did nothing about the problem .on top of that I was getting checked in this short fat guy who works there in brown that check you was very rude to me started yell all because I told him I need to go back inside to speak with someone.he said if it's about the truck you don't need to go & talked to nobody I let him know don't talk to me like I'm a child..郎郎 just very rude...this will be the last place I ever come back to.I let the owner know what was going on he said he will talk to him but all in all I know it's B.S... He lucky I didn't get Ghetto on his A*s
tiffany M.Reduce the cost when I only wanted it for 2,5 hours. I didn't need it for 2 days. Next time I'll rent a pickup truck from enterprise or wherever.
Michael S.Roaches in truck
mandy D.Clean, professional and friendly. My new favorite location. Thanks team!
Patricia F.Thank you for your customer service.
Ada B.Everything was perfect. The two young gentlemen who work there were very courteous, informative, very professional, as well as helpful. The service was fast and convenient. I did not have to wait long at all. I would definitely recommend the 7850 N. Tamiami Tr. location. I've been to other Uhaul locations and this location is by far the best. Great Job.
Maryln M.Easy drop off
Leslie B.No comment, service people were very good
William H.The van was infested with Palmetto bugs (roaches)/ They got into our boxes. Please have the van sprayed for roaches.
Stjohn M.Wiper blades needed to be replaced. No windshield washer fluid. Mirror on passenger side not adjusted properly. No instructions on how to operate the truck . Poor customer service.
John W.I don't know how it happened but I reserved Labor at the same time but the company did not show and said they were booked!
TRICIA S.Don't change anything
Queta S.The rental units were very clean and safe. However, upon arrival of a 20 hr drive the Rental unit that was confirmed and reserved for me was not available and they weren't sure why it was given to me. Fix that!
Robert C. | Premières impressionsI have no friends.
Carl B. | Premières impressionsGreat staff. Very helpful.
CHRISTINE U. | Expérience généraleThe air freshener in bathroom is over powering and stinks. A homeless guy on several occasions was trying to sell his stuff or ask for money from people there. Staff is great and facilities have great carts and it's kept clean
JODI D. | Expérience généralenice facility, directional map to unit was useful. they need a sign at front door to office so people can see where to go inside to do business. All staff were very polite and helpful.
Sharon J. | Premières impressionsEverything was great! Very secure and clean. Storage areas are like Ft. Knox.
Kent U. | Expérience généraleThe staff was helpful and friendly. Excellent physical facility. I was very pleased with all aspects of my 6 month rental experience.
mark k. | Expérience généraleVery thorough and efficient.
Constance H. | Premières impressionsGreat experience in storing my household goods. The only negative would be the lack of enough employees to work the customer service counter, which is a problem at all Uhaul locations.
michael l. | Expérience généraleVery kind and courteous staff. Very easy process.
Lydia B. | Premières impressionsStaff was courteous, knowledgeable, efficient & professional. Excellent facility with well-trained staff. I highly recommend!
John M. | Premières impressionsI have had some bad experiences with past rentals and yours has been the best experience of a short term rental so far. Another plus is that it is just 2 miles from our home. I store documents, antiques, instruments etc, during hurricane season since we live near coast and in a flood zone. Items are irreplaceable so I feel safer that way. Thanks for a good storage experience.
Larry K. | Expérience généraleGreat service! Thank you!
Margarita G. | Expérience généraleNice clean storage place
james w. | Premières impressionsFriendly staff and accommodating. Very clean storage units !
John B. | Premières impressionsEasy In/Easy Out, never an issue and very convenient. On-site folks were always helpful.
James E. | Expérience généraleGreat job
Viet H. | Premières impressionsGreat experience
Kenneth A. | Premières impressionsThe guy working the front desk named buddy extremely rude an confrontational made my experience horrible he wasn’t knowledgeable at all he was tellin me an other people that they didn’t have rentals when they really did online
Joseph M. | Expérience généraleGreat job guys! Thanks!!!
Patricia P. | Expérience généraleThe staff was great, always trying to help me to see if I needed anything. I wish you had more employees like them.
Christopher E. | Premières impressionsExcellent experience.
Heather V. | Premières impressionsI booked for a climate controlled 1st floor unit however they did not have it. Not to happy about having to utilize an elevator to go to the 2nd floor.
PATRICK B. | Premières impressionsVery good customer service and very helpful workers.
Calota W. | Expérience généraleHay muchas unidades q impiden el accesso ala yarda, procurator tener mas espacio
JAVIER A. | Premières impressionsFolks/team at this U-Haul facility were great, courteous and most helpful. Bud, in particular, checked us in, gave a tour of facility, hours operational and assisted with storage access.
James E. | Premières impressionsVery happy
karin j. | Premières impressionsThey to care of our needs.
NAOMI FRANCES L. | Premières impressionsThe only complaint would be there’s only 1 entrance for all to get in and everyone seems to clog the entrance with cars and uhaul trucks that it’s hard to move in and out during a very hot Saturday — but facility is clean safe and employees very friendly and hard working- thanks
Gillian T. | Expérience généraleMarkus was so nice and helped us so many times! You have a great guy there!!
Patricia P. | Premières impressionsCody and his fellow associate were most helpful when I personally confirmed my storage unit on site and asked questions. I had just driven down from PA and Cody took a quick moment to research some extended stay hotels since I asked if he was familiar with any. He and his actions exuded customer service, he took the extra step to drive home that he wasn't just there to push paperwork/make an up sale for the store/U-Haul. Thank you Cody for a warm welcome and helpful sigh of happy relief!
Elyse S. | Premières impressionsCustomer service representative was excellent.
Calota W. | Premières impressionsNice, clean and cool units with plenty of carts and a huge elevator for large items. Thanks for everything Uhaul. Especially the free month we qualified for with truck rental.
Brian G. | Premières impressionsThe storage facility is a nice addition to your rental fleet. Impressed with the design for convenience and accessibility. Rates are fairly competitive
ROCKY C. | Premières impressionsThe only reason I didn’t give 5 stars is because there are not enough moving carts to transport cargo back and forth to unit and truck .. but if more of those were there it would be 5 stars all day -
Gillian T. | Premières impressionsThanks to the guys that helped us. Made it a lot easier than I thought it would be. Very nice and helpful.
JOHN F. | Premières impressionsThe young man at the front desk yesterday was lovely, as was Mr. McNitt; however, a man who I assume was the shift manager yesterday afternoon (07/05/21) behaved atrociously. We were planning on staying with you until October, but because of how he treated my fiance we will now be moving elsewhere by the end of the month. I will be following up with an email to corporate, which you will be CC'd on.
Gabriela B. | Premières impressionsExcellent service.
Chuck K. | Premières impressionsI have never encountered nastier people in my life. Each time I called the uhaul person could not have been more rude. I know one woman's name was Carole. Unhelpful. Rude. Nasty. All. I will go out of my way to discourage everyone I know not to use uhaul.
Edwin R. | Premières impressionsIt was great till the door on the trailer fell off, it seemed the weld did not hold. Fortunately it fell off when we offloaded our belongings in the U-Haul facility.
MARK C. | Premières impressionsGreat experience!
John P. | Expérience généraleVery helpful staff accommodating me on my truck return and storage wheb U-Haul moving help contractor did not show up.
Sara P. | Premières impressionsMy only problem was you could never get anyone on the phone. Not just at this location but ANY location.
RONIE A. | Expérience généraleThe guys at this location are great. I'd still be with them if I didn't live so far away.
Jennifer B. | Expérience généraleNICE PEOPLE
James R. | Expérience généraleStaff was very friendly and helpful for our move here to Florida. Very pleased.
Brian B. | Premières impressionsVery helpful staff. Facility is clean, and conveniently located.
Gregory P. | Premières impressionsThe staff was very helpful and professional, very clean unit and easy to get things in and out.
kim r. | Expérience généraleWas a great experience
don s. | Premières impressionsNice service received from them
Moises S. | Premières impressionsHelpful staff and clean facility.
Mark T. | Premières impressionsstaff very helpful and polite
Nancy O. | Expérience généraleThis location would not release my delivery/UBox to the moving company I hired due to a personal matter between uhaul & the moving company. I had to drive 25 min out of my way to release the UBox.
Devonna C. | Expérience généraleDelivery staff went above & beyond to accommodate our needs. Very satisfied with Christy's effort & ability to meet our needs.
Don M. | Expérience généraleManagement awesome people, broke key off in lock, and they gave me a new one to use. Thank You !
richard e. | Expérience généraleThank you for helping right before you closed
steve s. | Expérience généraleNone of this survey had anything to do with the service provided. I used UBOX. The service was excellen