Everyone especially management were very friendly and helpful. Got me right in and out. Merci.Vashara N. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of North Scottsdale
Pour nous contacter
Scottsdale, AZ 85260
(Hayden & Northsight)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
You guys did great. Stop asking people to take a survey. This is my opinion about surveysâ€¦if the executives at a company are so out of touch with the actual people and procedures that either make or break it, a survey isn't going to fix the problem. Instead of hiring a survey company to crunch the numbers and come up with stupid ways to find out those numbers, why don't you earn the huge salaries your making and actually get involved with what's really going on. Just my opinion.MICHAEL G.
The reason I wouldn't recommend this location to a friend/ family is because of GM, Rodney Zayas. He's unprofessional and abusive towards his employees. He took one of the ladies working at the front counter in the back and proceeded to go off on her for the better part of 10 minutes, using four letter expletives. This is completely unacceptable and the employee would be well within their right to file a hostile work environment complaint with the EEOC. Get rid of Rodney. He's trash and shouldn't be in management.TOSCHA S.
Equipment was ok, but the check in process was really poor. Impossible to check in online, I had to go to the counter, and there it took 15 minutes. The person who handled me looked completely absent-mindedXAVIER R.
Excellent manager with a great sense of humor. Really appreciated the great customer service.CHRISTOPHER N.
Le client n'a pas laissé de commentaire.Jose B.
Le client n'a pas laissé de commentaire.Linda T.
Le client n'a pas laissé de commentaire.GERALD B.
Don't rip people off on fuel. I brought it back and was still charged. Now Noone will return my call.Robert N.
only issue was squeaky breaks. ThanksTodd K.
Nice clean store which had everything you could need. vehicles clean and well serviced. Staff was very friendly and seemed to enjoy working there. Very refreshing.Tim D.
Le client n'a pas laissé de commentaire.TRAVIS S.
Management at this location is extremely professional Rodney Runs a good crew and store I am a repeat customer and in there alot Rodney's professionalism is out standing.MICHAEL M.
Le client n'a pas laissé de commentaire.Brad T.
Le client n'a pas laissé de commentaire.FELICE H.
Le client n'a pas laissé de commentaire.Benjamin D.
The vehicle had a broken wing window. If you don't really understand the pre check and decline disclaimer you could find yourself held responsible for something you didn't do.Richard S.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.DONNA D.
The wait in line in the morning was a bit long. The attendant however was quite good.DAVID H.
Everyone at this facility was fantastic! Friendly, knowledgeable and willing to assist! Thank you all very much!LISA B.
Le client n'a pas laissé de commentaire.SAMUEL O.
Le client n'a pas laissé de commentaire.Fred H.
Don't like the lack of a paper contract. I don't use a smart phone and had no record of a contract.LARRY H.
Le client n'a pas laissé de commentaire.GREGORY C.
Le client n'a pas laissé de commentaire.GREGORY H.
Le client n'a pas laissé de commentaire.JERRY D.
Charged me for bringing the auto hauler to the wrong location when the strap was broken and unsafe to continue with a car on it. The staff was inexperienced and had never removed a car from a hauler. I had to do it by myself and was charged 51 $!Randy B.
Le client n'a pas laissé de commentaire.LIBBY J.
Excellent customers service..10 thumbs up...KATHY S.
Service your vehicles more oftenjoyce P.
Le client n'a pas laissé de commentaire.Ronald K.
Le client n'a pas laissé de commentaire.Robert L.
Rude in person service from three employees. The key was not in the lock box once given access to it. Witnessed an employee drive a U-Haul truck in the parking lot and swipe the side of a sign creating scratches. Awful website that is unresponsive and a slow app. Why do you make it so difficult ðŸ¤¦ðŸ¼â€â™€ï¸Haley M.
Gas tank was only half-filledâ€¦what the hey?JOHN M.
Le client n'a pas laissé de commentaire.Liang-Cheng L.
Le client n'a pas laissé de commentaire.Thomas B.
Grounds and storage unit are clean. The staff is professional and they care for their clients. Rodney is awesome. I will definitely come back back!SARA J. F. | Expérience générale
Le client n'a pas laissé de commentaire.JENNIFER D.
Communication, I wasn't notified that my pod was going to arrive later than expected so i felt stupid waiting around all day and could have used my time more wisely. They also picked up my pod 2 days later than when they said they would (which i understand due to truck breaking down) but overall it just added to my already negative experience. Some thing were out of anyone control but I dont think I would go through Uhaul againAnny G.
Le client n'a pas laissé de commentaire.ROBERT B.
The mobile process is much easier than working with the staff at this location. Unfortunately, even though I was doing everything on the app, they forced me to go to the counter and work with the agents instead. I ended up having the van booked for the wrong amount of time, which caused a lot of problems when I did not return it when they were expecting.Daniel S.
Great Job! Always professional!CHRISTOPHER J.
Le client n'a pas laissé de commentaire.Raymond C.
Le client n'a pas laissé de commentaire.Dominic P.
Le client n'a pas laissé de commentaire.John M.
The rental department needs to start staggering rental times OR have more than one person handling the counter on weekends. Over an hour wait to get my already confirmed reservation not a fan.TIMOTHY B.
Had no help unhooking the tow dollyDaris S.
Low front counter staffing means you wait an hour in line. The online truck pickup never works, I've tried it several times and it always locks up then the front counter can't unlock it. But I guess Uhaul is just a small mom â€˜n pop shop and can't afford a solid web app.QUINN H.
The young guy who took care of me returning the truck has great customer service skills! Quick, personable, and helpful. I didn't catch his name. I assume you can look back at my return time and see who was working.NANCY O.
Although the people who checked me in and attached the trailer were very friendly and knowledgeable.I went back on Monday to ask a question and the guy was very rude and unprofessional. He yelled at me till I left the store. I was wondering how to unhook it and he told me several times. Not our problem and do I understand.ELIZABETH L.
I used Truckshare 24/7 for the first time. What is the point of going through all those steps on your smart phone if you still have to go inside the store and stand in the same long line as people with no reservations, just to pick up the keys?David V.
Nice, clean well maintained truck. Friendly staff. Easy to extend the rental for a few hours. I would certainly recommend.Robert S.
I reserved a 26 foot truck and received confirmation. When I showed up to pick up the truck though, I was only given a 20 foot truck. The loss of this six feet caused me to have to make two trips for this move. So it took me 2 hours longer than it needed to due to have to drive the route again, then this caused me to be charged another 90 miles in the mileage fees. Or a great experience and I had to pay more due to U-Hauls problems.THOMAS H.
Excellent serviceRobert D.
Everything was perfect! Thank youHerbert S.
Very friendly and efficientWilliam D.
Le client n'a pas laissé de commentaire.KELLY H.
I was overcharged for gasoline. I brought it back at the same level as I picked it up by adding 20 $at the gas station. I was charged an additional 13 $upon drop off.HAROLD B.
Le client n'a pas laissé de commentaire.Logan D.
Great experience. Staff seemed very happy and it reflected in their performance. Very professional, personable and friendly. Easygoing and appreciative are two more words I would use when describing this location. Overall rating 1-10 10 being the highest I would give them a 15.DANIELLE P.
Le client n'a pas laissé de commentaire.JACOB S.
The staff is great hereVon Ray J.
Le client n'a pas laissé de commentaire.Tim B.
Employee initially said that i am at the wrong drop off location. I told them i am in the right location and showed them my reservation with the drop off address in the email. Only then did they accept drop off. Poor system.Nathaniel C.
Le client n'a pas laissé de commentaire.Ronald N.
Le client n'a pas laissé de commentaire.Jeffrey V.
I Reserved a car transport at a different U-Haul location. When I went to the U-Haul location to pick up the transport I was told the trailer was at a different location. I was not called nor emailed reference the new location. They revised location was 8 miles out of my way.STEPHEN S.
Worker was rude!!! Told me to go sit in the truck when I returned. I said you got 5 trucks in front of me all with no one in them. Told them here is the keys I don't have time to wait 20 minutes to return this truck!Michael M.
Dear Uhaul, I booked a reservation (Contract 23341214) from Scottsdale (Dispatching location 822031) to Flagstaff. During the booking i was offered a 99 $discount to bring the uhaul back to the origin point (Scottsdale) in stead of Flagstaff. I said no, but then my circumstances changed and I called back later and was told I could change it to roundtrip and receive the credit. Then when I arrive back to Scottsdale, the manager, Rodney Zayas rudely and unprofessionally said I would not receive a discount or the credit for bringing the Uhaul back to Scottsdale. He said he was everyone's boss and they all answer to him. He never apologized and said what I was told was mistaken. I understand it's very difficult to hire people right now, but this guy would do nothing but turn away business for Uhaul.Brandon T.
Le client n'a pas laissé de commentaire.Rhonda C.
Le client n'a pas laissé de commentaire.JEFF D. | Expérience générale
The name in the rental is correct but the email is not correct. This is the second time I have received an email for a rental when I am not the renter or contract holder. Please remove the email attached to contract number 85442183. Merci.Curtis H.
Le client n'a pas laissé de commentaire.Adam C.
Jasmine & Symone we're great ðŸ˜ŠDANIELLE D.
Le client n'a pas laissé de commentaire.George S.
Keep doing what you doingIULIAN B.
No complaints or recommendations. Staff is knowledgeable and courteous both inside the office and the workers doing the labor. Very pleased.Seth T.
A+ experienceCarol K.
Company was very accommodating even when we had to keep the truck and obtain an extra storage unit at last minute. Definitely would recommend to others.Diondra M.
please coordinate your email info about drop off the the site and stop the threatening phone calls when your drop off times differ from my haul emails. makes me never want to rent from you again.Lori R.
The rudest you all employees I've ever encountered. They would not move her U-Haul van so I could drive my 26 foot truck forward to exit. They forced me to back up and maneuver around all of their equipment to get out. It was very stressful they were unfriendly And meanTED B.
Very efficient, very professional. Would definitely use againPatrick O.
Le client n'a pas laissé de commentaire.NANCY B.
very efficient staffSTEPHEN G.
Le client n'a pas laissé de commentaire.WILLIAM G.
Chad! We CANNOT thank him enough for his help. He truly went above and beyond his job duties to help us out. The girl in the front (I hate saying that because I like using names. She's 19 thants what I remember) she was also just as gracious. 5 stars all the way around!Megan B.
Le client n'a pas laissé de commentaire.JUDY L.
Completely different experience from where I picked up trailer. Employees were very friendly, helpful and professional.David B.
Le client n'a pas laissé de commentaire.CECIL V.
Le client n'a pas laissé de commentaire.DOUGLAS D.
Le client n'a pas laissé de commentaire.ADAM P.
Everything was great except that the vehicle was not filled up with gas. It had 1/8 th of a tank in there. I thought that was not ok as this was being rented for our wedding weekend to transport decorations to and from the venue. Normally rental vehicles come with a full tank of gas and this is what the lady said when we returned the vehicle. I commented to her that it was NOT the case and it was very inconvenient for my father to have to get gas the day before our wedding on top of a normally busy schedule.LAWNA S.
Le client n'a pas laissé de commentaire.Michelle S.
Le client n'a pas laissé de commentaire.Sean D.
The staff and especially the manager are just flat out lazy. I had to ask multiple times for a card to get into the building. The worker who initially set up my account/ storage unit was very impolite and wanted to do as little work as possible. Any question was met with a very annoyed response. The experience I had here was no doubt a direct result of the manager who wouldn't allow me to leave the storage unit unlocked and with nothing in it for about a half hour whilr I went and got my lock and items I was storing in the unit. When calling into this store to try and move out I had to call in 4 times, each were met with an employee putting me on hold for over 20 minutes each time before I hung up. I never got threw to them once and had to call into the main U haul number to finally check out. I have used U-Haul a bunch of times in the past and my experience was wonderful. Not a single complaint ! This store was so bad that of I did not know how it stacked up to others, I would never use U-Haul again. This is unacceptable and in an incredibly wealthy area like Scottsdale, this entire U-Haul store needs some serious looking into.Doug L. | Expérience générale
Le client n'a pas laissé de commentaire.RODOLFO V.
Le client n'a pas laissé de commentaire.Tom N.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.SAMUELE M.
Check in process took 45 minutes. Redundant information requested over and overGitte A.
Oreanah deserves a raise! Professional. Courteous. Kind. Your staff is wonderful! I will come back again, and again, and again! Merci.ROBERT B.
There is no point of mobile check-in when you have to wait in line for an hour to get the keys to your vehicle. When I was given the lockbox code to get my keys, the keys weren't in there and I was advised to wait in line to get them. Also my truck smelled like smoke.Jackie P.
Very helpful staff assistance and many details on what we needed to know.Brandan G. | Premières impressions
Le client n'a pas laissé de commentaire.Philicia N. | Expérience générale
2 price hikes in 6 months was the breaking point. Rented a different unit that is double the size and has AC for the same price. Attempted to use mobile check in for van rental and after jumping through the online hoops I still had to go inside and check in with an attendant. Due to my work schedule getting to our unit during the day proved difficult and it is an extra fee to have longer access hours, not the case at our new facility. I get supply and demand but feel that Uhaul is erring on the side of greed.Tom H. | Expérience générale
We were given a free month with the purchase of our Uhaul. Gave them the reservation, confirmed the free month over the phone and when we arrived they had our reservation and we had to pay for the first monthERIC W. | Premières impressions
The staff is very friendly and accommodating!Timothy P. | Expérience générale
Rude manager, incompetent staff. I paid my rent and got an e-mail receipt. Then I got a late notice, apparently an error. Locked out of facility and had to stand in line. Lots of confusion on truck rental. Would not use that facility again.ROBERT P. | Expérience générale
Le client n'a pas laissé de commentaire.ALEXANDER R. | Premières impressions
Very pleased with the serviceRenald B. | Expérience générale
Le client n'a pas laissé de commentaire.Byron G. | Premières impressions
Exceptional service. Was able to get into unit a day early because my itinerary changed. Realized I need to upgrade to a larger unit and the process was seamless. Staff was super friendly and accommodating. Even better, after about 15 minutes of moving stuff in, management came by with a refreshment and was very mindful that I was staying hydrated while moving items in. 10 out of 10 experience and definitely recommend!!!JOSHUA P. | Premières impressions
Rodney runs an excellent operation. We watched him maintain order when customers became indignant or rude. He was very fair to us and made us feel as though our account mattered. His team is available and works hard to minimize waiting times or errors with paperwork. We've used several U-haul storage facilities over the years, but this has been the most excellent of them all. We are grateful for their assistance with our move across country!Darryl O. | Expérience générale
Staff are super friendly. This facility is first class. Excellent people, excellent facility.Niall B. | Premières impressions
Le client n'a pas laissé de commentaire.JACQUELIN O. | Expérience générale
Just thought the lady was telling me access hours, not office hours. Was confused when unloading trailer to storage before office hours closed.Lorenzo T. | Premières impressions
Very busy location, have to wait in line for help. But everyone is very knowledgeable and helpful!!SALLY JEAN C. | Expérience générale
The young lady was extremely friendly, professional and courteous. She was thorough and explained everything to me.Bruce R. | Premières impressions
Manager Rodney Zayas is a 5 star man. The most helpful person ever dealt with. I strongly recommend Rodney get recognized for his professionalism. I will not go anywhere but back to Rodney's facility.TED T. | Expérience générale
Le client n'a pas laissé de commentaire.Paul L. | Expérience générale
Le client n'a pas laissé de commentaire.maurice t. | Expérience générale
Rodney Zayas top notch employee. Did everything he could to make my moving experience. Less hectic. I dealt with 5 or 6 different employees .. all of them were excellent here in Scottsdaleanthony s. | Premières impressions
We rented the unit online and it came with a free lock. We checked in online and received a text confirmation of the unit number, code to enter the building and confirmation that the lock was I n the unit. We purposely checked in online as we waited in line for over 40 minutes to buy moving boxes the prior weekend and wanted to avoid that wait. When we arrived at the unit, the lock was not in there as stated. We ended up having to go to the office to wait in line for 30 minutes. It was extremely disappointing that we checked in online to avoid the painful wait, yet that is exactly what ended up happening.Karly M. | Online Move In
Le client n'a pas laissé de commentaire.Bryon B. | Premières impressions
Le client n'a pas laissé de commentaire.Steven S. | Expérience générale
The manager is awesome and attentive to all clients! He made sure people were happy and taken care of. As a result, that culture was cultivated in all staff. You felt the intent to serve customers in the environment. This is necessary when customer service is a dying art. Appreciate the kindness!Darryl O. | Premières impressions
Absolutely love this location, the staff is extremely helpful and friendly!! Rodney and Carty have always gone over the top to help accommodate and make the process as easy as possible!! Highly recommend:)Alexis H. | Premières impressions
I was moving from a storage unit to U-boxes for shipping. Rodney Zayas, the General Manager, as well as his staff, were very helpful during the entire process. Rodney, specifically, ensured that every aspect of the was seamless. Thank you!!Sonya B. | Expérience générale
Le client n'a pas laissé de commentaire.Dan A. | Expérience générale
Le client n'a pas laissé de commentaire.Roberta M. | Online Move In
I can't say enough about Rodney !! He's a class act ! So Helpful with all my silly questions. He has the patience of a saint ! It's so refreshing to find a person who Obviously loves what he does! The whole staff were so helpful ! But Rodney is a gem !! I was having such a horrible day and he made me laugh and explained everything I need to know about the truck . Thank you ! !ELLIE D. | Premières impressions
The guys in the parking lot were very helpful and accommodating. The lady who helped me inside the building was rude. She asked me for my address, even though I already have a customer file due to having a storage locker. I said "shouldn't you have that already?" and she said "Sir, I just need your address." She would not even explain how idiotic it is that uHaul does not already have my address handy. I let that go. She wore a facemask BELOW her nose, which is ridiculous. I asked for a pro-rated refund of my storage locker and she said "we don't do that" instead of showing me the contract. I did not push on it. The facility is not clean, the equipment in the main storage area is falling apart. They constantly ask everyone NOT to park where it says "customer parking" and to PARK IN THE STREET which is far less safe. GET your act together.ADAM R. | Expérience générale
Le client n'a pas laissé de commentaire.Darrell L. | Expérience générale
Le client n'a pas laissé de commentaire.Alex B. | Premières impressions
Le client n'a pas laissé de commentaire.David P. | Expérience générale
Le client n'a pas laissé de commentaire.Jose P. | Expérience générale
Le client n'a pas laissé de commentaire.Julio A. | Premières impressions
Le client n'a pas laissé de commentaire.Fernando A. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond O. | Expérience générale
Staff went above and beyond my expectations. They helped me pull the hospital bed out of the truck and get it into the storage room.ANGELA D. | Premières impressions
Le client n'a pas laissé de commentaire.TOM B. | Expérience générale
Because of the size of the material that we store I was wondering if we could move from 2729 in the back to the front area so we don’t have to squeeze through the narrow doors in the back area,,, as soon as one opens ThanksFrederick M. | Online Move In
Le client n'a pas laissé de commentaire.Nicole M. | Expérience générale
Le client n'a pas laissé de commentaire.EMILY ANN R. | Expérience générale
Le client n'a pas laissé de commentaire.Charlotte M. | Premières impressions
Le client n'a pas laissé de commentaire.David K. | Expérience générale
there needs to be more staff, there is alway a long line and wait. the staff does their best, but they seem to be understaffed.Yamileth M. | Expérience générale
Out of 8-9 attempts to enter, my code only worked on my move out day. I drove 24 min one way to get there only to realize waste of time, I can't get in. Doing this multiple times gets old, so no, I'm not fond in any way of this place! One might wonder why they are paying 270 $/month for a 10x10 they can't access... but whatever. It is what it is. I would pay tripple that just to get out! Also every time I called store, without fail it was approx 20-25min hold to speak with someone ... even the last day I showed up and no other customers were there... so I hung phone up and walked inside. That's a joke.Stephanie S. | Expérience générale
Le client n'a pas laissé de commentaire.Jeremie M. | Online Move In
Le client n'a pas laissé de commentaire.Shannon S. | Premières impressions
Le client n'a pas laissé de commentaire.Noel C. | Online Move In
The staff was excellent and very knowledgeable. The drop off location and storage unit was easy to access and navigate the large truck and trailer I was returning.Michele S. | Premières impressions
Le client n'a pas laissé de commentaire.Noel C. | Online Move In
Le client n'a pas laissé de commentaire.Teresa S. | Premières impressions
Le client n'a pas laissé de commentaire.L Nicole H. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond O. | Premières impressions
Some bait and switch in process. Website says free first month with truck rental in last two years. Person at facility said this applies only if the truck rental is one way. Website says free lock. Person at facility said the lock is 11 $. Not sure if it's lack of training or purposely bait and switch. Otherwise, the rental process was ok.John V. | Premières impressions
Fast and friendly and convenient.Kevin M. | Premières impressions
Le client n'a pas laissé de commentaire.jeff c. | Premières impressions
Everyone was very nice and helpfulCarl R. | Premières impressions
Great service.Rod and Linda M. | Premières impressions
Le client n'a pas laissé de commentaire.Trenton B. | Premières impressions
Le client n'a pas laissé de commentaire.Jeanne W. | Premières impressions
Le client n'a pas laissé de commentaire.David K. | Premières impressions
Le client n'a pas laissé de commentaire.Jose P. | Premières impressions
Le client n'a pas laissé de commentaire.Judith S. | Premières impressions
Le client n'a pas laissé de commentaire.TARANEH M. | Premières impressions
Grabbed the wrong size storage room and the person in storage changed to a larger one from her phone - no problem - no waiting. Great experience!!john JT T. | Premières impressions
Le client n'a pas laissé de commentaire.john k. | Online Move In
Everyone was amazing, I had to move over flood damage. The staff went above and beyoneRaiza S. | Premières impressions
The manager was extremely rude. My trailer had been taken by the time I had arrived when no one had told to pick it by a certain time. Made moving very stressful! very poor customer serviceMarizela s. | Premières impressions
Great. Customer serviceSonia Q. | Premières impressions
Incredible service! This is the best U-Haul location I've been too. Scott was extremely helpful and made sure getting me set up was fast easy and pleasant! Thank you Scott!Saro B. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!