Customer Reviews for U-Haul Moving & Storage of North Scottsdale

12 933 évaluations

15455 N 84th St   Scottsdale, AZ 85260
(Hayden & Northsight)

(480) 991-8948

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(480) 991-8948

15455 N 84th St
Scottsdale, AZ 85260
(Hayden & Northsight)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Line is too long.

Chris L. 
Évaluation :
5

We had to travel to 3 different locations & call Uhaul to get a truck that was allowed to travel out of town. This delayed our move for several hours. Make sure to allow out of town moves booked online at locations that have the feature vehicle available.

ERIC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Very quick drop off!

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candace C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIPER H. 
Évaluation :
4

Check out and check in took a fairly long time

CHARLES B. 
Évaluation :
5

Your employees are excellent, extremely helpful, and went out of their way for me! I was having difficulty because I chose a vehicle too small & the staff were very accommodating in helping me switch to a large vehicle. I cannot express my gratitude enough for their outstanding efforts and treatment I received .. just the best experience in a personally difficult situation .. they made it so much easier than was required !!!

Kelly U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

Amazing experience from start to finish. The easiest and most affordable way to move.

Jeremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC A. 
Évaluation :
5

Front counter and installation guy (Mike?) were great! Very helpful and knowledgable.

JASON B. 
Évaluation :
5

The staff was helpful and the checkout was smooth and easy. Returned it online and it was hassle free, the website was user friendly for the return.

RAVI KUMAR B. 
Évaluation :
5

Everything was Fantastic!!

DONNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

nothing. I rent there all the time. staff is great and quick. very easy.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROCKE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

I called this facility at 8am this morning and was asked if they could put me on a BRIEF hold. Before I could answer I was on hold. I was on hold for 35 minutes before I hung up. I did not feel like a “Valued Customer.”

Aaron M. 
Évaluation :
5

Obviously a major hub of operations, the staff came out quickly and inspected the equipment. They affirmed all was well and sent me on my way efficiently.

Michael B. 
Évaluation :
5

The people at this location are amazing and any customer will be well taken care of overall. All questions answered professionally and promptly. Check in and return handled efficiently and quickly.

barbara R. 
Évaluation :
5

After hours dropoff. I twas much more confusing than it should be. Allow for a non-digital retiurn process.

Richard F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Really friendly and fast I would definitely go back again

JUNIOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUNG YOUL O. 
Évaluation :
4

Manger is not customer friendly. We have two units at this facility. I had to bring equipment in after normal hours and had an issue with access. Called the emergency number which was the manager. Never returned my call and was not able to enter. When I asked him why he didn't answer he said he doesn't respond since he is up very early. NOT ACCEPTABLE

Mark E.  |  Premières impressions 
Évaluation :
5

My favorite location

David M. 
Évaluation :
5

Was in and out of there in literally minutes. Wow.

JAMES L. 
Évaluation :
3

I would really have have a

ROSENDO F. 
Évaluation :
5

Very efficient drop-off procedure. Very little wait.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
4

Customer service was great, but the equipment I rented was not. Truck #1155 should be retired, it has over 110k miles on it and it drives like it has 200k. The transmission slips, the engine pings and it has no get up and go. Very hard to get up to speed on a highway on ramp. The manager should contact the safety inspector and the two should test drive this truck. I did not feel safe in that truck. Sincerely, Steve Friedman

Steven F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
2

Train staff better. I booked using the app, and still spent 40 mins trying to pickup the vehicle. Turned out an employee had entered my reservation number incorrectly and I couldn't submit photos. It was reset twice, and failed each time. Plus, when I returned the vehicle, the module app didn't work. Kept saying it couldn't find me. I made sure that I allowed uHaul to use my location, and even logged into uHaul guest WiFi to see if that would help. But I ended up just leaving the vehicle and placing the keys in the drop box. Very poor experience. Waiting to see if they try to charge me a 20 $fee because after hours check in didn't work

Ralph R. 
Évaluation :
3

Checkin was incredibly slow and disorganized. It took over 30 minutes to get into my pre rented truck.

Alissa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hendrik R. 
Évaluation :
5

Quick and easy.

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN V. 
Évaluation :
5

Great Staff

Fernando V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANNY J. 
Évaluation :
4

Keep on doing what you've been doing.

GERALD M. 
Évaluation :
1

The "kids" you have running the lot should pay more attention to UHaul's processes. I returned the equipment around 4:45 PM on 11/14/2021, but it was not checked in properly. It was finally checked in on 11/17/2021 which resulted in an additional 2 days of rental charges. Now I have to waste my time getting a credit for the incorrect charge.

JARED V. 
Évaluation :
4

I was being assisted by a very helpful woman and asked a question about a billing discount that Uhaul customer service had said would be on the bill. Another male worker started to say that wasn't possible and argued with me about it. The woman showed me the screen where the billing adjustment had already been made. She was wonderful- he, not so much!

Michelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS Z. 
Évaluation :
2

Truck was not running properly something wrong with transmission and I was told to bring it back with 1/8 tank of gas and brought it back with 1/4 they still charged me 40$ for gas I called customer service and they refused to reimburse me.

SHEILA H. 
Évaluation :
1

I waited for thirty minutes, had to have all the information entered AGAIN although I made the reservation online AND confirmed the getan the day before. Then 4(!) associates had to help me to get the trailer hitched to my car! This should have taken five minutes using the mobile app. The check in was ridiculous! The drop off is Flagstaff 4 hours later was WONDERFUL! Friendly staff greeted me, directed me, tested the equipment, and checked the trailer back in. It took led than five minutes and the service was fine with a smile!

CARMEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janie D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARTURO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN H. 
Évaluation :
4

the people that run the operations really care

jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
2

The people act overworked, at each of the locations. The trucks are super beat up. Not going there. But, I can say, your business must be super busy, because I have never seen these trucks and employees more taxed at doing their jobs. It is noticed. Guess you are lucky I have decided to be like so many, and use rental trucks. Instead of owning. Still, I hope you realize, this would be a great moment to shine and show customers you care. Just thoughts. Thanks , Anthony

WILLIAM R. 
Évaluation :
2

Early pick up was not ready couldn't get till opened making me 2hrs late costing me money missed important family event I planned properly even called day before was put on hold 3 times about 45 min altogether to try to set up but they told me pull up and sign into app that's it but that was not true at all

GLEN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAVANNAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SABATINO G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yolanda M. 
Évaluation :
5

Just keep doing what you're doing - nice people, good service, good equipment.

Jerome L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDY R. 
Évaluation :
1

The truck I was given smelled heavily with smoke and the attendant was very indifferent and not helpful about it. The truck itself was way too old with no basic features like cruise control or any multimedia features. There was a very long delay at the check out.

Pouria V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
1

Truck had a check engine light on manager Rodger from Scottsdale area thought is was still alright to rent it out he was very well aware. Didn't seem to care not one bit. Have pic to prove

Emilio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBRAHIM A. 
Évaluation :
4

The female agent was very friendly, quick and knowledgeable. The manager, Rodney was very nice and pulled out the cargo van that was in the back so I wouldn't have to search for it. Upon inspection I found that the van had a nail in the tire, they quickly swapped out the van & apologized for the delay & inconvenience. It was a great experience without any delay.

Olivia N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIA B. 
Évaluation :
4

With WIFI down, office was was slow but staff did their best to keep things moving. Well-staffed location.

Leston N. 
Évaluation :
5

Although the trailer's blinkers and brake lights were tested and allegedly okay before I pulled out from the lot, by the time I was ready to hit the road later in the day, only the right trailer light was working.

Lori G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amos M. 
Évaluation :
2

Compared to the staff in Bozeman the employees in Scottsdale seemed indifferent, unresponsive and uninformed. The Scottsdale location was huge and seemed well-staffed but there were no other customers visible when I was there and two people who waited on me gave me totally opposite instructions about what to do with the truck I was turning in. Great facility, very poor customer care.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marko G. 
Évaluation :
5

Hi, Recently I have met the two most competent people who have ever worked at U-Haul. Rodney & Svetlana(my apologies if I spelt her name incorrectly).They are truly a great example of the type of people every corporation should hire. You are blessed to have employees of this caliber working for you.They are always very helpful, kind and full of joy and willing to help others. In the last couple of months I have had to interact with them at least 4,maybe 5 times and each time they were very consistent with their work ethic. They should be used as instructors and go to the rest of the U-Hauls to teach customer service classes. And no, I am not related to either one of them. Sincerely, Bill

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

codi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
1

Unfortunately I was not aware that there was a fast food bag and an artificial plant leaf left in the back of our uhaul we rented for 2days. When we dropped it off,before we had the opportunity to dispose of the 2 items we were told by a young girl that we would be charged 25 $for not cleaning out the back before we dropped it off. We were not aware that the movers had left those 2 items of which I could have easily held in one hand and threw away myself. The young girls flippant attitude while trying to discuss the situation was deplorable-a horrible representation of your company. Her attitude was nasty and professionalism was severely lacking.

NEIL C. 
Évaluation :
5

Everything went smooth. Could update the trailer light hook up so don't need adapter. But not bad as will work with one of the horse trailers.

PATRICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G.  |  Expérience générale 
Évaluation :
1

rep checking me out was terrible. /system dow just sat ther not using celll. First said not pick availkable (wrong) Sent me to parked vehjicle. Got tp destinatiopn np do;;y on vehicle Not a steller preformanmce. However tp guys in lot were GREAT

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRANT M. 
Évaluation :
5

Easy and convenient checking in on the phone.

Micheal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE N. 
Évaluation :
5

At the last minute my moving plans had changed and I needed a different size truck, Rodney really helped me out! Was a great experience!

Leslie C. 
Évaluation :
5

Really enjoyed employee Chad- very friendly and helpful.

WILLIAM C. 
Évaluation :
1

U-Haul was dirty. Smelled bad inside, on top of this when I first went online before parking to go in it said that their was U-Hails available to pick to and drop off at another location. Register rep said their wasn't any. I told him their is as your web shows , the then in 2 minutes change the story. After I dropped it off same day in Avondale The next day the Scottsdale location was saying it's late and needs to be returned. On top of it they kept calling us all week I had to go to the Avondale dealership and ask them to let scottsdale location to quit harassing us.

Jonathan G. 
Évaluation :
5

Love Rodney and rest of staff. They are always focused on service- a rare commodity these day. I would and will continue to give them the highest recommendations

Anthony B. 
Évaluation :
5

Large location with good signs to indicate drop off area

JAMES Y. 
Évaluation :
5

Busy location. Did check in driveway. They could use of few of those trucks in Albuquerque. Staff very professional.

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri S.  |  Premières impressions 
Évaluation :
2

Facility in TEMPE. 5 star. Facility in north Scottsdale. One star. North Scottsdale 1. Inaccurate info re: location of storage 2. "Good Ol Boy" rambling between counter agents and immediate customers while long and growing line of individuals questioned up and waited for agents to handle customers inacprofessional and business like manner!

JONATHAN G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pamela c.  |  Expérience générale 
Évaluation :
5

Everyone especially management were very friendly and helpful. Got me right in and out. Merci.

Vashara N.  |  Expérience générale 
Évaluation :
5

Grounds and storage unit are clean. The staff is professional and they care for their clients. Rodney is awesome. I will definitely come back back!

SARA J. F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF D.  |  Expérience générale 
Évaluation :
1

The staff and especially the manager are just flat out lazy. I had to ask multiple times for a card to get into the building. The worker who initially set up my account/ storage unit was very impolite and wanted to do as little work as possible. Any question was met with a very annoyed response. The experience I had here was no doubt a direct result of the manager who wouldn't allow me to leave the storage unit unlocked and with nothing in it for about a half hour whilr I went and got my lock and items I was storing in the unit. When calling into this store to try and move out I had to call in 4 times, each were met with an employee putting me on hold for over 20 minutes each time before I hung up. I never got threw to them once and had to call into the main U haul number to finally check out. I have used U-Haul a bunch of times in the past and my experience was wonderful. Not a single complaint ! This store was so bad that of I did not know how it stacked up to others, I would never use U-Haul again. This is unacceptable and in an incredibly wealthy area like Scottsdale, this entire U-Haul store needs some serious looking into.

Doug L.  |  Expérience générale 
Évaluation :
5

Very helpful staff assistance and many details on what we needed to know.

Brandan G.  |  Premières impressions 
Évaluation :
3

We were given a free month with the purchase of our Uhaul. Gave them the reservation, confirmed the free month over the phone and when we arrived they had our reservation and we had to pay for the first month

ERIC W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron G.  |  Premières impressions 
Évaluation :
5

Staff are super friendly. This facility is first class. Excellent people, excellent facility.

Niall B.  |  Premières impressions 
Évaluation :
4

Just thought the lady was telling me access hours, not office hours. Was confused when unloading trailer to storage before office hours closed.

Lorenzo T.  |  Premières impressions 
Évaluation :
5

The young lady was extremely friendly, professional and courteous. She was thorough and explained everything to me.

Bruce R.  |  Premières impressions 
Évaluation :
5

Rodney Zayas top notch employee. Did everything he could to make my moving experience. Less hectic. I dealt with 5 or 6 different employees .. all of them were excellent here in Scottsdale

anthony s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryon B.  |  Premières impressions 
Évaluation :
5

Absolutely love this location, the staff is extremely helpful and friendly!! Rodney and Carty have always gone over the top to help accommodate and make the process as easy as possible!! Highly recommend:)

Alexis H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roberta M.  |  Online Move In 
Évaluation :
5

I can't say enough about Rodney !! He's a class act ! So Helpful with all my silly questions. He has the patience of a saint ! It's so refreshing to find a person who Obviously loves what he does! The whole staff were so helpful ! But Rodney is a gem !! I was having such a horrible day and he made me laugh and explained everything I need to know about the truck . Thank you ! !

ELLIE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julio A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando A.  |  Premières impressions 
Évaluation :
3

Because of the size of the material that we store I was wondering if we could move from 2729 in the back to the front area so we don’t have to squeeze through the narrow doors in the back area,,, as soon as one opens Thanks

Frederick M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremie M.  |  Online Move In 
Évaluation :
5

The staff was excellent and very knowledgeable. The drop off location and storage unit was easy to access and navigate the large truck and trailer I was returning.

Michele S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa S.  |  Premières impressions 
Évaluation :
4

Some bait and switch in process. Website says free first month with truck rental in last two years. Person at facility said this applies only if the truck rental is one way. Website says free lock. Person at facility said the lock is 11 $. Not sure if it's lack of training or purposely bait and switch. Otherwise, the rental process was ok.

John V.  |  Premières impressions 
Évaluation :
5

Fast and friendly and convenient.

Kevin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff c.  |  Premières impressions 
Évaluation :
5

Everyone was very nice and helpful

Carl R.  |  Premières impressions 
Évaluation :
4

Great service.

Rod and Linda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARANEH M.  |  Premières impressions 
Évaluation :
5

Grabbed the wrong size storage room and the person in storage changed to a larger one from her phone - no problem - no waiting. Great experience!!

john JT T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john k.  |  Online Move In 
Évaluation :
5

Everyone was amazing, I had to move over flood damage. The staff went above and beyone

Raiza S.  |  Premières impressions 
Évaluation :
5

Incredible service! This is the best U-Haul location I've been too. Scott was extremely helpful and made sure getting me set up was fast easy and pleasant! Thank you Scott!

Saro B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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