Customer Reviews for U-Haul Moving & Storage of North Smithfield

Évaluation :

5

The online process was very helpful ans the customer service on site was excellent!!

Évaluation :

5

The app needed better WiFi or cellular service to actually get it to work and I wasted 40 minutes trying to get the truck dropped off with the app. I even went down the road for the app to work better but the pictures had to be done again, I just gave up. The app is good idea but definitely needs work to allow you to upload pictures later or something like bypassing pictures to check out then upload later.

Évaluation :

5

Very clean and rodents free. Auto lights. Hours are great  

Évaluation :

5

We had excellent customer service from Jordan today and the uhaul was just what we needed for our move!

Évaluation :

3

.

Évaluation :

2

Have the reservation equipment ready. Have clear instruction on pick up. Have someone available at the register especially for reservation times.

Évaluation :

5

Brad was amazing as always. 10/10 experience and will always go there for my needs.

Évaluation :

5

Le service à la clientèle était génial. Very friendly and accommodating

Évaluation :

4

Issue with the dial for turning headlights on and off and there was no windshield fluid for the wipers.

Évaluation :

5

I really can't think of anything. The people at this location are true professionals and second to none. This isn't my first time going to this location and it won't be my last time.

Évaluation :

5

Everyone I encountered there was very proficient at what they were supposed to da and did it right. It was an easy and smooth transaction from start to finish. Praise your employees for doing a great job.

Évaluation :

5

Brian and Kim were absolutely wonderful to me. They went above and beyond to make sure I got the unit I wanted. I would recommend this Uhaul to anyone in the area. Job well done.

Évaluation :

5

I really appreciated the staff here. They went above and beyond and were easy to work with. Excellent customer service and a GREAT facility. Clean and well kept

Évaluation :

3

Crew was returning vehicle was rude and just not friendly and not helpful at all kept pointing fingers instead of cooperating

Évaluation :

5

Excellent service from start to finish. Brian, Randy, Ayden were all professional and courteous.

Évaluation :

5

I used this location eight years ago and used them again because of their excellence even though there are many more convenient locations. They didn't disappoint. They were extremely well organized and friendly.

Évaluation :

5

The only thing I can think of is letting the customer know ahead of time that do take pictures of all four sides of the vehicle. I know as a customer they want you to inspect all four sides of the vehicle before renting. However, I was told after being out there for 20 minutes that I had the oldest vehicle. I found so many scratches and dents that weren't marked just because the vehicle has been through so much. It would've been nice to know that it was the oldest and most banged up vehicle that I could just take it in that if they had taken the pictures like they said, and they know the whole vehicle they would know if there are any new scratches or dents. It would've just save me some time knowing that instead of me spending the time to try to circle in detail everything that's not marked X which I do not wanna be liable for.

Évaluation :

5

Even with road construction, access to location was easy in & out. Will be even better when all construction barriers are removed! Reserved vehicle was ready for pickup time requested!!

Évaluation :

5

The clerk was extremely nice and very helpful

Évaluation :

5

Brian was amazing. We have been having such a rough time the last few months with kids injuries and some health setbacks and we needed to get the unit closed out. He was so helpful and it was just such a great experience after having so many things go wrong the last few months. He really did go above and beyond for us and he deserves recognition for his outstanding customer service!

Évaluation :

5

Wonderful experience. Keep it up.

Évaluation :

5

Great job

Évaluation :

3

If equipment is used a half a day it should be half price because if a customer comes in you will rent that equipment out and that’s should be against the law please do email me back with your thoughts Jim

Évaluation :

1

Left property in the uhaul and gm refused to call anyone or even come out,

Évaluation :

5

Loved the 24 hour drop off and got credited for returning it early. Great experience

Évaluation :

5

Friendly Brian the best guy I ever meet before

Évaluation :

5

Jordan was incredibly helpful. He definitely went above and beyond to help me with my reservation!

Évaluation :

3

Consider a facility with an elevator.

Évaluation :

5

Best storage placeever! but too many $$ increases..every few months another increase. I just got to the point where I couldn't afford it anymore and no lift or elevator for an old person like me in my late 60s.thank you! Liz

Évaluation :

5

I shop around and even though this place is further this place is reasonable and the cheapest so far

Évaluation :

5

The location and help was top shelf. The app? Abysmal. I'll sooner carry my stuff box by box on foot before I use that app and deal with "authenticating" my IDs to get a truck. Sat there waiting 10 minutes, chatted in, waited another 5 minutes. Thankfully the associates inside have more a clue than the Corp Directors who push that app.

Évaluation :

2

Rental prices are outrageous, truck ran extremely poor, transmission felt like it could go at any moment leaving me stranded. Floor of unit soft in multiple spots.

Évaluation :

1

You guys are THE WORSR SCAMMING PIECE OF SHIT COMPANY AROUND! You're a bunch of lieing people who DO NOT care about ANYTHING BUT scamming the people who use your vehicles! I would NEVER EVER EVER EVER RECOMMEND Someone to use your "company"!

Évaluation :

5

I had my unit since September of 2018 I felt a bit melancholy when I turned my card in yesterday, I had it for so long. UHaul of N. Smithfield keeps their building and units clean and always checking them for any disturbances and if anything doesn't look right. Thank you!!!

Évaluation :

5

Uhaul doing a good job

Évaluation :

5

10pm is too early 12am must be better to access to the unit

Évaluation :

3

I called North Smithfield the beginning of October as I was moving two or so weeks later. When I called initially, I was helped by a woman who booked me an appt for trailer installation October 14. This was great because it was really the only day I had to get this done. This appt was reflected in my U-Haul app. The next day or two later, I saw the appt had been changed to the 15th in the afternoon--no one called me, consulted with me, or alerted me. I found out all on my own. I was under a very strict time constraint, so this appt did not work at all. I called North Smithfield, and talked to the assistant manager, who was kind but unable to help me and told me to call back and talk to the manager Jordan King. After a couple of days, I was finally able to get ahold of him. His customer service was substandard. He seemed bored and rushed and dismissive. He said it was a "miscommunication" and that the appt was always booked for the 15th (it was not as it was reflected in my app for the appt I initially agreed on) and told me he would call around to other locations for appts and would call me back "in a little while." I NEVER heard from him. Around 3:30 that afternoon, I called again. The time, everyone was busy so the call got forwarded to the contact center, who sent me to scheduling, who told me Pawtucket had an opening on the 14th, and said I could try calling there. I did and was helped by a wonderful woman. That day, I was on the phone for a good hour trying to rectify an error that I did not make and nobody at North Smithfield seemed to care or want to help correct their error. I was five months pregnant, and needed to pack in order to move several states away, and I did not need this high level of stress and anxiety. This was an error that I did not make yet I was paying the price. I was very disappointed with this location. Thankfully, everyone in Pawtucket was kind and the installation took place in an hour and a half, so that part of the process was done. Picking up the U-Haul in North Smithfield was fine, but the process leading up to that point was awful and did not need to happen the way it did. I hope, in the future, the manager can be more helpful. You cannot play with peoples' time. I was on such a strict time constraint that if something happened and I could not get the hitch installed, I'd be in an emergency situation as my apartment would no longer be mine by a certain day and I'd have no utilities either at 5 months pregnant and in the middle of uprooting my life. I would not recommend this location to others' as clearly this location does not care about customers.

Évaluation :

2

there was a box that wasnt mine.

Évaluation :

5

When i first rented my unit the young man who was working that day was soo helpful. He actually carried my cefar chest up toy unit for me. I doubt he was supposed to be that helpful, and im sorry i didn't get his name but he was more than awesome. Eveyone i saw was super friendly and helpful. I would rent there again and highly recommend the place to others.

Évaluation :

2

Breaks were "use 2 feet to stop" bad. Location was unlit and has no security. So it was sketchy for a 6am pick up/drop off. The truck was parked backed into the woods/trees so when we went on the scavenger hunt to find the keys (because they weren't at the building where we were told to pick them up), we had to put in a letter code to a lock in the dark while holding branches away using our phone flashlights. Not a nice way to do business. Also, photos were taken prior to driving off (for our protection) including fuel and mileage, but we were still charged extra for fuel even though it was exactly as it was when we picked it up. All in all we wouldn't rent from this location unless we picked up/dropped off during regular business hours so these issues would be addressed immediately.

Évaluation :

5

Professionnel

Évaluation :

5

Start to finish perfect. Thank you

Évaluation :

5

Only issue I had was. I only had the unit for one week. When I went to return it I was refunded nothin.

Évaluation :

5

Keep up the great work the place always look clean , the worker amazing 🤩

Évaluation :

5

Your manager Jordan is an Ace. 30 years sales and customer service trainer I don't throw out compliments lightly. He.is great

Évaluation :

5

Brian was attentive to my needs and very helpful.

Évaluation :

5

N/a

Évaluation :

1

When you get told you get reimbursement for unused miles when you ask BEFORE you give them the estimated miles and then you dont its frustrating. I only used about 50 out of 100 miles and then I call and email uhaul directly with no response it's frustrating it's like throwing away 50 dollars would not recommend you should atleast make people aware of that.

Évaluation :

5

Highly recommend! The staff was professional, courteous and very helpful. The cargo van was new, clean and very easy to operate. I have rented vehicles and equipment in the past from other facilities and this was by far the best! Will certainly be back!

Évaluation :

5

Jordan the manager was awesome. Very patient when my debut card was screwed up. Gave me a good walk through and indoctrination

Évaluation :

1

Location for both pickup and drop off were changed without me requesting them and always to a much farther location then what was originally ordered. Was charged and extra $50 for the rental because of pick up and drop off and I still don't understand why I was charged when I had nothing to do with the changes. Truck was not properly prepared to be used, back door was still locked.

Évaluation :

5

Thank you for your help with patience.

Évaluation :

2

I was charged for gas when I refilled the van. Unfortunately, the van was not given to me on full so this issue is easily disputed by the location. Cars should not be rented on anything less than full as to avoid issue that this. I am very upset by this.

Évaluation :

5

Pickup and return were simple and quick. Many thanks to the team!

Évaluation :

1

Nightmare of an experience

Évaluation :

3

I fine with U-Haul. It is hit or miss. I have rented several times over the years the truck I got today I got in a pinch they were able to work the schedule so I had a truck available for me. That was great however, the truck I had was duty in the cab, and it did not drive very well. The steering scene very loose and unsafe.

Évaluation :

5

none

Évaluation :

5

N/a

Évaluation :

1

My experience was so bad with this store. I had rented a cargo van for one day. My initial plan was to return within the timeframe for the one day rental. I ended hurting my back and was not able to return the next day. I received a call from the store and was told that my rental was late. The lady who I spoke with was the head of U-Haul Rhode Island her name is Sandra Gardner. She immediately began drilling me on my breach of contract with them. I was caught completely off guard as I thought a late rental just meant they charged you an extra day. Apparently at this store if you're late they call to threaten you and speak to you in a manner that insulting, argumentative and completely unprofessional. I told Sandra I had no intention in keeping the van any longer than I had to but I was waiting on help because I was not able to finish moving on my own. I asked her to explain what the process was on late rentals because the way she was speaking to me made me feel like I had committed a great crime. She was belligerent, rude, combative and all she did was threaten me and my wife. I live 5 minutes from the store, the van was parked at my house. I simply was waiting i On a few people to come help me finish so that I can return the van as soon as possible. To be threatened and spoken to in this way was truly unacceptable and grossly inappropriate. It's a sad day when a person like Sandra Gardner is the representative of a company like this in RI… In summary I fully understand the contract I signed and had every intention on fulfilling that agreement, but to be treated this way for being late because of an injury is ridiculous. Will never do business with this store again. Currently looking to file a complaint against Sandra Gardner…

Évaluation :

3

I am not sure this was the UHaul representative's fault but I booked a one-way truck for one day and was charged 2 days insurance. Both representatives at UHaul were very nice and tried to fix the computer to allow for one day's insurance but it wouldn't allow it. So as not to hold up other people any longer, I paid the 2 day's insurance. What happened? The truck said "low tire pressure" shortly after getting on the road. My husband stopped and put air in the tire but the "low pressure" reading never went off. The transmission seemed as though it was slipping. My husband was nervous driving this truck. It needs to be serviced.

Évaluation :

5

This location went above and beyond to help navigate this difficult transition in life.

Évaluation :

5

New Guy at the front was great to work with. Easy process last couple times. Have switched from Penske to U-Haul last couple months and actually satisfied.

Évaluation :

5

Trailer tires need to be new

Évaluation :

5

I rent very frequently and only rent from U-Haul based on the legacy of outstanding service provided by the team at this location. They are professional, efficient and friendly; almost makes me feel like I am borrowing a trailer from a neighbor. I wouldn't go anywhere else.

Évaluation :

5

Newer trucks would be nice.

Évaluation :

5

Excellent job by Mr.King

Évaluation :

5

All good

Évaluation :

3

Everything was great until I got sick an was having some money issues and my phone an internet was off so i couldn't check my email and I got behide and I never got anything in the mail from them then I was trying to work with them and they wouldn't let me make any payments they wanted the whole balance . And I lose my stuff was not happy

Évaluation :

2

For me to go to my store I had to go when the office was open because the car they gave me never work. I went there five times to change the car and never work. They told me they only store they have available at the time I went was in the second floor and there's no elevator there.

Évaluation :

4

The app is very hard to use, it takes a long time to load anything you click on.

Évaluation :

5

Super easy and the staff was very friendly

Évaluation :

5

Some rodent activity but that's to be expected.

Évaluation :

5

Really appreciate it. Excellent facility

Évaluation :

5

I just changed the credit card I use to auto pay. I have rented a space for ? 2 years. It was the best place I could have come! The space is clean well lit safe!!!!! The staff is more than accommodating. Helpful polite friendly. I am more than happy here!!!

Évaluation :

5

Respected there help.

Évaluation :

5

You charge way to much money , for a 10×10 I paid 164 then you went up to 175.

Évaluation :

5

Enjoyed the experience

Évaluation :

5

Very friendly and helpful staff especially Jordan

Évaluation :

5

Everything went great. Wish there was an elevator up to the second floor, and was a little worried about a mouse trap inside the unit. Other than that everything is nice

Évaluation :

5

the north Smithfield crew whether there still or not since my first unit in 2020 until my last in 23 have been amazing and made the process one less stress for me I seriously support raises for everyone still there

Évaluation :

5

Staff was very helpful with all my needs.

Évaluation :

5

Very friendly and love the price. Very convenient access and loved having the access to carts for moving things in. Hallway are nice and large Great service

Évaluation :

5

The storage room I had was a room inside the giant warehouse type building, which is definitely a plus because you were totally out of the elements while accessing the storage unit. The building is not heated but it never got too low or too high a temperature which was also a plus. The manager of this facility was also vey friendly and helpful when needed. The only negative was that I am tall, 6'2" and I could not stand totally upright within the unit and I actually hit my head on the sprinkler head, located on the ceiling while I was there once. So, if you are tall, be very careful that you don't hit your head. There are also convenient parking areas that are at different heights to the loading doc, based on the vehicle you are driving. We used carts (like at Home Depot) to transfer our things.

Évaluation :

5

The young man, Henry M, that assisted me was professional, friendly and informative. He showed me where my unit was. Where equipment like carts were kept; and how all cards and keys were used. Went over rules, hours, etc. And said he would be happy to help if things changed. The unit was very clean, exactly as described online. I reserved the unit online and my reservation was waiting when I arrived on the date picked for move in. Would recommend U-Haul for anyone looking for storage. Prices very reasonable compared to other storage companies. Would highly recommend.

Évaluation :

5

3 times I have used this particular facility and all 3 times I am very satisfied with all their provisions, services and customer service ! (There have been 2 different Owners/General Managers during that time...Thomas and Jordan, I believe...both excellent). I have recommended this particular facility several times to family and friends alike.

Évaluation :

4

The storage unit was not cleaned

Évaluation :

3

Need more carts for people to use to help moving. We sit should be more clear regarding split level spaces. They're listed as first floor but really are not. Unit still had a couple pieces of trash in it but overall clean. Employees were helpful.

Évaluation :

4

The rates kept going up and up

Évaluation :

5

Everything was seamless from the initial reservation to "store in" day to easy access. The staff was readily available, very helpful, and patient.

Évaluation :

5

Very pleasant and helpful respectful staff

Évaluation :

5

Jordan, you were extremely helpful and I can't tell how how much I appreciated it after a day that was not going very well.

Évaluation :

5

Thank you for being so kind

Évaluation :

1

I am being charged an extra month. I went and cleaned out my unit and went to the office to close out my account days before my next payment. I was told I was all set. Then a day after I am normal charged I was hit with the payment automatic drawn out of my debit account, putting me in a negative draw. Now I am waiting for the payment to finalize so I can dispute it with my bank.

Évaluation :

5

The young man that checked me in and gave me a tour was very professional and welcoming to new customers. Explained everything in detail.

Évaluation :

3

Don't like the fact that the next two weeks I paid for and am not getting reimbursed for those two weeks . I would not recommend to a friend.

Évaluation :

4

The gentleman that helped me at the north Smithfield RI location was fantastic a true asset to your team!

Évaluation :

4

The people you have work in there very professional I’m impressed Steven

Évaluation :

5

The whole process was easy and an added bonus is that the cost of the unit was considerably less than other places I had previously looked at.

Évaluation :

5

The only thing I would recommend is please tell anyone asking about the size of unit a 5x10 definitely will not fit a while / half apartment as I put my couch and small entertainment center with boxes and a rug and it is a tight tight fit I would say 5x10 would be for boxes only

Évaluation :

5

The only snag encountered was not because of anything employees did. The building was repurposed from another business, and in my unit some nails from where the old business had a wall still had their heads sticking up in the floor, making it a little difficult to slide some items into my space. This could easily have been resolved at the time the building was repurposed using an angle grinder. To reiterate, the above is not something the employees had any control over. Ils ont été très serviables et amicaux. My comments above may not be held against them.

Évaluation :

5

The place is always very clean. There's a man named Howard Hewitt who works there who helped me while I was with my two children and he helped me with the trolley to my car and I didn't even ask him. Things like that make a difference, especially to an overwhelmed mom with two small children! Every time I've seen him he is working hard and cleaning everything. One of the kindest humans I've ever met.

Évaluation :

1

When making the reservation I was not told they do not let you put it on a charge card. Showed up to pick up and pay was told debit or cash. Went home to get the cash then was told I needed a military ID or passport to leave with them until we returned the truck. Then had to have my son show up with a debit card. After emptying my storage at uhaul which I only had for 6 days out of the month was told they don't Reimburse for unused days. Well ain't that some double dipping. RENTER BEWARE. Find a local non commercial company to do business with that take time to explain everything at one time. Will never do this again. U store it that leave a Box trailer at your house then transports it when your ready. NEVER AGAIN U HAUL. TRY TO RESOLVE. HAHA ANOTHER JOKE ON ME

Évaluation :

5

The storage units height is too low constantly hitting my head, it's for short people

Évaluation :

5

You should charge a little extra fee on every customer so we can have access for a dumpster during the process of bringing furniture they brake then we have to take it back with no place to dump it having every one that pays has the privilege of using the dumpster

Évaluation :

4

We tried to access our unit after hours and our card would not let us in. That was our only problem

Évaluation :

5

My customer music was extremely great I’ve used them in the past uhaul is about $30 cheaper with all places I’ve check out

Évaluation :

5

Jordan King was very helpful and courteous. I would recommend this facility very much.

Évaluation :

5

Very clean, staff is friendly, rates for the units are the best around. Can't complain one bit

Évaluation :

3

Took over and hour to rent a unit and then was told because I had cash that it's be too difficult to make change. Took three people to figure the process out and when I still wanted to rent a truck they made it seem impossible so I didn't.

Évaluation :

1

I had nothing but trouble because I paid weekly for my storage area. I kept getting letters every day saying i was behind in my payments. I am out of there and the last letter I got from the office said you owe me $10,1 and I would like my money. My bank sent the checks every Friday for my payment and for three or four month I was told my checks were not received when they were. So I am glad to be out of there.

Évaluation :

5

Very helpful and knowledgeable staff and general manager.

Évaluation :

5

Personnel amical

Évaluation :

5

The team was fantastic from the word go. 5 staff and the Manager were awesome, with support and guidance. The only negative feedback was one of the bathrooms at the storage entrance had overflowing bins and bathroom was dirty in the morning. When I went back at the end of the day the state of the bathroom did not change. Also, the one way 20 feet truck needs work on the transmission. It never changes appropriately.

Évaluation :

2

Get better customer service. Had a unit with you guys for close to 6 yrs maybe more. Went with the place across the street when your customer service went down the drain. You should really reconsider your late policy and the exemptions for long term customers. I will never even use uhaul to move again. That experience was a disaster also bc of unwarranted and unknown fees and rules. Get it together uhaul.

Évaluation :

3

Facility itself was good. My unit was near the front and very convenient. The man who helped me when I purchased was helpful, but the man who was there the last two times and closed me out seemed preoccupied moving vehicles outside.

Évaluation :

5

My overall experience of this facility was excellent. My only complaint is I had my unit emptied on the evening of the 6th and contacted them on the 7th that I was moved out and I am charged a full month's rent for being over by one day.

Évaluation :

5

I would choose this storage facility again having had a very different experience at another facility. I wish I'd gone here in the first place for my storage and equipment rental needs. Staff were courteous and helpful and facility was clean and well lit.

Évaluation :

5

Very nice secure facility. Reasonable rates!

Évaluation :

5

My only concern is that some items from my unit went missing.

Évaluation :

4

Had trouble finding the unit at first; was expecting more space based on the pictures and description online, but somehow the movers made it work! Was told a lock would be in the unit, but there wasn't.. went to the office and they gave me a free lock without any issues. Overall, smooth move-in experience.

Évaluation :

3

After two years of continued patronage and receiving yet another letter stating my rent would be increased by $10 yet again I had to make the decision to close the account. This rate increase would have put the SMALLEST unit at 85 dollars before taxes. My personal opinion is that you will continue to loose customers if you continue to raise rental rates for existing clients. If anything you should be lowering the rates of clients that are loyal.

Évaluation :

5

Joe, who was manning the customer center was excellent! Extremely knowledgeable, friendly, supportive, and efficient. He made the experience smooth and assisted with all matters quickly and efficiently.

Évaluation :

5

just superb

Évaluation :

5

Professional and friendly staff. Storage was well kept

Évaluation :

2

My unit has an oil puddle on the floor from the tenant above me. It has been wiped up but it is still a slippery stain.

Évaluation :

1

Miscommunication from the get go. Two boxes I left for a brief time (1-2) hours disappeared and Ive yet to receive a call back from the manager about it

Évaluation :

4

One month free self storage option was very confusion and unfortunately I did not get it ☹️

Évaluation :

5

Everyone was helpful every time I had a question or problem. You have a great team in north smithfield

Évaluation :

5

I had an emergency move, called in the AM to reserve both a truck and a unit. Both we were to go when I got there. In and out in about 10 min, friendly and informative employees. Highly recommend this location!

Évaluation :

3

I'm very displeased that when I moved out was it was 3 days after I paid my monthly monthly Is rent of a $109 I got nothing back pro rated it's braided so 3 days of storage cost me a $109 that's a corporate America rule that is that is just wrong you guys rip me off like $90

Évaluation :

5

The staff at U-Haul of North Smithfield were always incredibly helpful and polite and the facility is very clean and well maintained. I would highly recommend this location to anyone looking for a storage unit.

Évaluation :

5

Shane was amazing to work with. I would highly recommend giving him a raise. He showed me how to get to my unit and go over the card access. He even walked me inside because it was raining outside. Excellent service.

Évaluation :

5

Was very happy to have courteous staff to explain payment plans professional attitude helpful glad to enjoy access to storage us ed keeping safety values friendly atmosphere clean secured never a complaint for handle payment options thanks so much john lineberger

Évaluation :

5

Tom is incredible. He's attentive, receptive, thoughtful and helpful and always! Thank you for a great experience at your store.

Évaluation :

1

Customer for in thy charge me lay payment

Évaluation :

5

The gentleman that signed us in was very efficient and knowledgeable.le. The place was super clean and nice, We are extremely happy with our choice. I can't say enough about the nan that took care of us.

Évaluation :

5

Very clean, easy access, the hours were very convenient

Évaluation :

4

The Unit I rented via online move-in had apparently already been rented to someone else, and a computer error allowed me to book it. There were no comparable units available so I took a smaller one. While disappointing, the staff were very friendly and as helpful as possible. The facility is highly secure and well maintained. Still glad to store my things there.

Évaluation :

5

It would be great if you did not have to check in/out on one card swipe and use a different card swipe to enter the building.

Évaluation :

5

The employees were excellent during every interaction. The facility was clean and well maintained. My belongings were safe. I had 3 units and there was no sign of rodent activity. I highly recommend this location.

Évaluation :

5

Fast, friendly, and helpful staff. Overall a great experience!

Évaluation :

5

Tom has always been super helpful. I also me Howard who was helpful and very kind.

Évaluation :

5

This U-Haul location is the best U-Haul location in my opinion, and I have been a customer of U-Haul periodically since the 1980's! Of course, there is always room for improvement, but I believe those areas are in the national services like the long wait times when calling the national number (but when you get a human rep, they overall do a great job!).

Évaluation :

5

Everything went very smoothly. Staff very friendly and helpful..The price is amazing compared to other places..thank you!

Évaluation :

5

Very efficient and convenient.

Évaluation :

4

Limited space was availble

Évaluation :

3

After some confusion, the N. Smithfield agent pivoted quickly and made the situation better than expected. I had called earlier in the week and was told the unit was on the ground floor. I asked the person to verify three times because I was told prior it was on the second floor and only a 5x10 unit was available on the first floor. Upon arrival, we were correctly informed the unit was on the mezzanine up 10 steps. No good, especially considering we were storing an upright piano (500 lbs.) Next issue: I had ordered the 5x8 trailer from the N Smithfield location for expediency purposes, then it got unilaterally changed to Cumberland. This added an extra 90 minutes to/fro twice of waste. As you probably know, wasting time on a moving day is not a good thing. Thankfully the person at Cumberland and N. Smithfield were very kind, polite and professional. If they had been disasters, the rating would have been POOR mainly due to the jerking around of reservations and conveyance of inaccurate information leading to undue stress. However, the EXCELLENT onsite agents saved the rating and greatly reduced the stressful situation. U-Haul REALLY needs to get the people with COMMON SENSE and CUSTOMER ORIENTATION on the phone and within reservations. Eventually more and more customers will realize there are other options with equivalent or less induced stress. This type of silliness undermines the U-Haul trade mark. Ultimately the behavior will lead to a Hertz-like business collapse. The customer interface must be crisp on all fronts to be long term successful. Best regards.

Évaluation :

5

Every person I spoke to, either in person at the desk or on the phone, was extremely kind and helpful.

Évaluation :

5

The staff is super friendly. The place is always clean. Low prices definitely will storage again in the future

Évaluation :

5

Staff is great .

Évaluation :

5

Manager and his staff excellent

Évaluation :

5

Michael was very nice to work with and has great customer service skillset. Provided insight to all our questions and walked away well informed!

Évaluation :

4

Well was very greatful professional service friendly understanding. Explain. Times secured. Helpful courteous. Easy access to. Facility safe. Always helpful

Évaluation :

5

Your employees were very nice and very helpful

Évaluation :

5

Great customer services

Évaluation :

5

Tom the manager here is a wonderful man who takes the time to ensure that your storage needs are met to great satisfaction. I cant say enough about the pleasure I've had with this facility.

Évaluation :

5

Thankyou Tom & Dawn & Mike & Howie & All of You. You are all Great & I hope this survey helps you get a RAISE, you guys work hard!!!! 👊🏍

Évaluation :

5

The customer service was fantastic. I used to rent across the street at cubesmart and it was a nightmare. The people at uhaul go above and beyond and the facility is super clean, easily accessible and safe. When I need storage again, I will definitely be back.

Évaluation :

5

Staff was very friendly and helpful.

Évaluation :

4

Lets get that sliding door in the front going. Isnt everything re opening due to covid?

Évaluation :

5

Everything was perfect. Customer service A+ super super friendly.

Évaluation :

5

Had a unit for 2 years Facility was always clean, accessible, and lit well.

Évaluation :

5

Dawn, the assistant manager who helped me was outstanding. She couldn't have been any nicer. All around great experience. She went out of her way to help me and it was truly appreciated.

Évaluation :

5

This was one of cheapest storage locations in the area and the staff is amazing.

Évaluation :

3

Have never used a storage facility so can't compare; however, i have no complaints and overall satisfied. Staff was accommodating.

Évaluation :

5

Dawn was extremely helpful and pleasant during our "move-in" to our storage unit. Merci!

Évaluation :

4

The savings from using U-Haul was incredible everything was easy to access and save my disabled handicapped mother a great deal moving from New Hampshire to storage in Rhode Island for one month. TYVM

Évaluation :

5

Everything I needed with very helpful personnel. Couldn't ask for more.

Évaluation :

5

The ladies where I dropped off the trailer were more than accommodating and helpful!

Évaluation :

2

It was very disturbing that just a few feet from my storage unit there was a man in the bathroom shaving and washing in the sink. They never even checked into it I was told.

Évaluation :

5

Reserving a storage unit was quick and easy, hassle free!

Évaluation :

4

Best uhaul experience overall

Évaluation :

5

The whole experience was friendly, detailed and informative...much better than Cube Smart who I switched from.

Évaluation :

5

My wife and I found this facility to be very clean and well kept. The staff was always friendly and helpful. I highly recommend this facility.

Évaluation :

4

My only criticism is a policy issue. Canceling monthly use of the 5x5 unit just days after it renewed doesn't result in a credit of unused time - charged for the whole month regardless of used time

Évaluation :

5

Dawn Craig was so great! One woman I talked to on the phone Tuesday 8/6 was also nice and actually helpful. The others in the last week but do much...

Évaluation :

5

The Uhaul team member was professional and courteous. He explained clearly how to use the storage facility and gave me directions for guiding my truck backwards to the entrance. Much appreciated.

Évaluation :

5

Staff very friendly and helpful both on phone and in person

Évaluation :

4

I have had limited contact, however the staff has been competent and friendly. Corporate policies SUCK! This may mean I might not use you in my next move, despite the high quality of your staff.

Évaluation :

5

N.D.

Évaluation :

5

Excellent service very satisfied.

Évaluation :

5

the employee was very helpful

Évaluation :

5

Very professional helpful staff. Great experience. Thank you

Évaluation :

5