Customer Reviews for U-Haul Moving & Storage of North Smithfield

2 686 évaluations

408 Eddie Dowling Hwy   North Smithfield, RI 02896
(Taco Bell, Walmart)

(401) 762-2178

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(401) 762-2178

408 Eddie Dowling Hwy
North Smithfield, RI 02896
(Taco Bell, Walmart)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Still waiting on my money to be refunded

Michael J 
Évaluation :
5

Great easy process!

Ron F 
Évaluation :
3

Need more staff.

Stephanie H 
Évaluation :
4

Bien

luis m 
Évaluation :
5

I can't think of anything, the service provided was excellent and I'm always satisfied when I come to that Uhaul location. Just continue to keep the prices low, and keep up the good work. Your rep Jorge did an excellent job and he was very friendly. I definitely recommend Uhaul!!

Michel A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dorothy p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L 
Évaluation :
1

Customer service was horrendous. I remained patient, but it was a huge inconvenience that the staff did not know what was happening. Your terminal didn't work, the printer did not have ink, and you didn't know where the trailer I reserved was.

Joseph A 
Évaluation :
5

Perfect, Hanna was great. A seamless process. Thank you

Mariusz M 
Évaluation :
5

No much improvement needed. Everyone who helped us were extremely polite and helpful. All our needs were taken care of. Merci.

robert g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brunilda r 
Évaluation :
3

The truck was awful to drive. Needs a ton of work. I felt very insafe in it.

Krystal J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt D  |  Expérience générale 
Évaluation :
5

Super easy and the staff was very friendly

Anna B  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia G  |  Online Move In 
Évaluation :
5

Some rodent activity but that's to be expected.

Catherine S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat d  |  Expérience générale 
Évaluation :
5

Employees are very friendly and helpful. I did not have a reservation but was in and out in no time. Drop off was very quick and easy too!

Julie L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina L 
Évaluation :
4

Nice people, Pleasant experience

Michael H 
Évaluation :
4

Nothing much just keep doing what is best 👌

paul d 
Évaluation :
5

Keep up the good work

Ben H 
Évaluation :
5

front desk girl (alanna i think?) was very helpful I have never done this and she explained everything very nice

ASHLEY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Autumn G  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg G  |  Expérience générale 
Évaluation :
4

Trying to return the truck on my own with the app was not easy at all it keep taking forever to load the photos

ROBERT S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA C  |  Expérience générale 
Évaluation :
5

Hannah & Nathan are kind

Kimyohnia G 
Évaluation :
5

As always, “Did the job!”

Richard C 
Évaluation :
5

I just wanted to say that I had a hard time returning the key. The website kept bringing me back to the beginning when I was almost done. And kept freezing.

Sharon H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene B 
Évaluation :
5

Fantastic experience! Thank you.

Douglas R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur P 
Évaluation :
5

This was my best renting experience ever. I booked the appointment with one employee. Picked up the rental from another employee and dropped it off with a third employee. They were all very polite and professional. This is the location I will be going to for now on.

Matthew B 
Évaluation :
5

I was told there was over 1/4 tank of gas. When getting in there was in fact less than 1/8 of a tank with the low fuel light on with 34 miles to empty displayed. It is my opinion that ALL trucks should be fully fueled at pick up. I was meeting a moving crew and I was late because I HAD to get gas first. This was a huge inconvenience. The manager there is GREAT! I love the location.

Mike P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krysten C 
Évaluation :
5

The ease of renting was quick and painless. I will use this location for my needs.

Ronald M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C 
Évaluation :
1

You should have access to a manager when certain situations happen so we don't have to wait til the next day to speak to a manager because the employee doesn't know what to do, that will gladly help or train them how to handle situations. My experience was awful the employee couldn't help solve the situation.

Lache P 
Évaluation :
5

Really appreciate it. Excellent facility

Jeffrey c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darion C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C 
Évaluation :
3

Broken sun shade, kept falling down blocking my vision the entire time. I had to hold it up the entire time. Also feel like I overpaid.

Christopher B 
Évaluation :
5

The staff is friendly BUT very confused on most questions. I performed a self drop off and at the end of my drop off procedure I had a refund coming back to me, my TWO options were cash or a check mailed to me, since im moving i selected cash.it then instructed me to return to the counter for my cash refund, when i told the female employee what I was doing there she continued to tell me they dont give cash back. And i continued to tell her thats what my uhaul app told me to do. She looked for any info in their system saying I was getting a refund and could not find it. I said will it just go back on my card and she oh yaa your right. But why didnt she know the answer to that? I have been to this store multiple times in the last few months since i am selling my home and everytime I go, it is a mission to check out easily. In my opinion all of the staff needs to be trained better and trained about U boxes, they lack information customers need to know. I did not know I ONLY pay the day I am moving stuff into it, I thought once i paid no matter if i put atuff in it that day or next week it was mine but I found out the hard way. When i called to ask them to have it accessible for me on the next day, they said i did nit have one rented when i clearly rented one earlier in the month but didnt know i had to fill it that day. Also only one employee told me about buying/using a circular lock because people come and clip any other type of lock and steal your stuff, which blew my mind. Not sure if this happens at all uhaul locations or just the north smithfield location.

Michelle N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSEPH V 
Évaluation :
4

They are very helpful and gave excellent services. They Also had enough trucks for what I needed

tiffany h 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Russell S 
Évaluation :
3

Pick location was changed. I was promised a discount on mileage. But when I went to pick up my truck I was told that was not something you company provides.

Angela H 
Évaluation :
1

When I picked up the truck it smelt profusely of marijauna. When I shared this with the GM he was not concerned but offered to get me a truck from another location. Due to timing I was not able to wait for another truck. The smell was so strong I was sick. I had to drive this truck with windows down the entire time using it. It was 40 degrees. When I returned the GM did NOTHING to show remorse for the situation. Horrible customer service and if this is how the GM handles things I will never use Uhaul again!

Peggy P 
Évaluation :
5

There were Poland spring water bottles in the truck half empty , they should have been removed prior to use, makes me wonder if the truck was cleaned .

Kristin S 
Évaluation :
5

I just changed the credit card I use to auto pay. I have rented a space for ? 2 years. It was the best place I could have come! The space is clean well lit safe!!!!! The staff is more than accommodating. Helpful polite friendly. I am more than happy here!!!

Michele M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith A 
Évaluation :
5

We had so many furniture pads, way more than needed which did take up some space in the uboxes. I guess you wanted to make sure we had enough! Other than that the pickup and delivery went very well. Great job!

Katherine K 
Évaluation :
5

Slight inconvenience having to go to the front of the building to hook up the trailer and then going around back to finish paperwork.

Brian H 
Évaluation :
2

Took over 45 minutes to rent the tailor with only one customer ahead of me making a reservation. The rv I was given was decently clean, And had new tires. But shortly into our two hour drive I realized the car seemed to be working harder than usual and my mileage was horrible. After a quick look around. I could also hear the trailer grinding. I have two thoughts, one is wheel bearing. And two would be shot pads. Either repair should have been cough while replacing all four tires. I'm not happy and this equipment should not be rented again until fixed.

Daniel M 
Évaluation :
4

I have to go there three times, but like I say three times the charm. I didn't have the right information I didn't have money on my card I only had cash I had it all messed up. But yes I do appreciate what you did for us the woman lost her daughter and we helped her out and that was the most important thing put a smile on not really a smile but we helped her out. Above average does not mean you didn't do a good job. Service was good. Have a nice day.

Donna P 
Évaluation :
5

N/a

Alexandra O 
Évaluation :
5

Great job, on time, polite and helpful!!

Megan P 
Évaluation :
1

Truck needs brakes, wipers and the doors both have a 1/2 inch gap at the top. Manager is rude and slow and I had to wait at the desk because he was working on his jeep in the shop.

Joshua W 
Évaluation :
5

I was completely satisfied with the whole experience and would not hesitate to use their services again and will definitely recommend to friends.

David L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven D 
Évaluation :
5

Respected there help.

Linda B  |  Premières impressions 
Évaluation :
2

I have been a uhaul customer for years. You raised the rent on my storage room multiple times and I had to find a different place to store it. Rented a truck for 19,95 and that fiasco ended up costing me 107.32. What happend to a 19,95 rental for a few hours with a refunded deposit?? Completely outrageous.

Margaret D 
Évaluation :
5

Everything was great.

jose s 
Évaluation :
5

Staff was friendly and had no issues.

NISHANT S 
Évaluation :
5

Very pleasant and professional

DAVID N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S 
Évaluation :
1

I'm reading this location poor because they delivered my UB actually a day ahead as I requested which was wonderful everyone I spoke with was wonderful but when I went to unload my UB there was a bolt it had been bolted shut, and being a recent widow I had no way of opening it I could not undo it. It was way too strong for me. I put in two calls to the driver right away, and he never responded, fortunately I got someone to take the bolt out for me and I was able to unload the UB box so I write this location poor

Ellen J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R 
Évaluation :
5

You charge way to much money , for a 10×10 I paid 164 then you went up to 175.

Kathy B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S 
Évaluation :
5

Enjoyed the experience

LAWRENCE D  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff especially Jordan

Anne A  |  Premières impressions 
Évaluation :
5

The drvers door opened while I was tuning a corner. Did not close properly.. a shifting was very hard … I hope this problem is fixed …

Robert P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod C 
Évaluation :
5

Everything went great. Wish there was an elevator up to the second floor, and was a little worried about a mouse trap inside the unit. Other than that everything is nice

Kyle P  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo J 
Évaluation :
5

I had a very positive experience with U-haul. The staff from the representatives I spoke with in the phone to the people who delivered & picked up my box were so friendly. I received updates when the box was being delivered, every time the box moved from state to state & when it was going to be delivered to the final destination. Any questions I had were answered quickly. I had 1 problem and it was handled & fixed. Someone was at my house with in an hour. I would highly recommend using U-haul.

Dana H 
Évaluation :
5

The young man, who took care of us sure was excellent. He made the transaction quick and easy both at pickup and drop off. He was working all slobe and made it look easy.

Paul T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annmarie L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sonny b 
Évaluation :
3

Have rented from this location several times over years. The insisted on a contract number for someone not on site if I couldn't get anyone they wouldn't rent. Beyond pissed

ronald K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P 
Évaluation :
5

the north Smithfield crew whether there still or not since my first unit in 2020 until my last in 23 have been amazing and made the process one less stress for me I seriously support raises for everyone still there

SUNNY F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Courtney L 
Évaluation :
5

The customer service was spot on and professional.

Esvin H 
Évaluation :
3

Prior to renting from Marlborough location I stopped by here to inquire about storage and rental. Unfortunately I didn't get a name of the employee but he was rude and dismissive. I ultimately found storage solutions elsewhere and choice to rent from Marlborough which I'm glad I did as Miss Toni was awesome.

Thomas T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P 
Évaluation :
5

Staff was very helpful with all my needs.

Debra R  |  Expérience générale 
Évaluation :
5

Not sure

Michael M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon D 
Évaluation :
5

yes definitely recommend..

Helene C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alison w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly s 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher L 
Évaluation :
5

Nothing. Excellent and friendly service. Impressive facility. Reasonable pricing. I appreciated the experience I had as a consumer - moving isn't fun so any positive touch point makes the experience better:) So keep up the great work!

Bruce L 
Évaluation :
5

Rental of the 10 foot Truck was successful. Available as scheduled and quickly got the contract set up. Truck only had one minor issue, the drivers door was difficult to fully close.

Stephen H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nino K  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwin D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE S 
Évaluation :
5

super job all the way around. only suggestion: billing could be prorated for last month, at it was a hustle to get boxes delivered and unpacked in time to avoid a whole month's storage bill. If we could have been billed for only the few days we needed , it would have made for less stress.

Alice V 
Évaluation :
5

Nothing, the team there was great very polite and very helpful and very Accommodating.

Christopher C 
Évaluation :
5

Both people that assisted me were friendly, courteous and professional. I'll be using this branch in the future

Steven B 
Évaluation :
5

Staff behind the counter could have greeted me with a good morning, or some other something instead of ignoring me for 10 minutes. But I will say she was very polite and very helpful once she did help me

denice w 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl Z 
Évaluation :
5

Very friendly and love the price. Very convenient access and loved having the access to carts for moving things in. Hallway are nice and large Great service

Imelda L  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek B  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

rokhaya l  |  Expérience générale 
Évaluation :
5

The storage room I had was a room inside the giant warehouse type building, which is definitely a plus because you were totally out of the elements while accessing the storage unit. The building is not heated but it never got too low or too high a temperature which was also a plus. The manager of this facility was also vey friendly and helpful when needed. The only negative was that I am tall, 6'2" and I could not stand totally upright within the unit and I actually hit my head on the sprinkler head, located on the ceiling while I was there once. So, if you are tall, be very careful that you don't hit your head. There are also convenient parking areas that are at different heights to the loading doc, based on the vehicle you are driving. We used carts (like at Home Depot) to transfer our things.

Alfred M  |  Expérience générale 
Évaluation :
5

The young man, Henry M, that assisted me was professional, friendly and informative. He showed me where my unit was. Where equipment like carts were kept; and how all cards and keys were used. Went over rules, hours, etc. And said he would be happy to help if things changed. The unit was very clean, exactly as described online. I reserved the unit online and my reservation was waiting when I arrived on the date picked for move in. Would recommend U-Haul for anyone looking for storage. Prices very reasonable compared to other storage companies. Would highly recommend.

Beverly E  |  Premières impressions 
Évaluation :
5

3 times I have used this particular facility and all 3 times I am very satisfied with all their provisions, services and customer service ! (There have been 2 different Owners/General Managers during that time...Thomas and Jordan, I believe...both excellent). I have recommended this particular facility several times to family and friends alike.

Tina L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy H  |  Expérience générale 
Évaluation :
4

The storage unit was not cleaned

Stephanie Y  |  Premières impressions 
Évaluation :
3

Need more carts for people to use to help moving. We sit should be more clear regarding split level spaces. They're listed as first floor but really are not. Unit still had a couple pieces of trash in it but overall clean. Employees were helpful.

Laura P  |  Online Move In 
Évaluation :
4

The rates kept going up and up

Edward T  |  Expérience générale 
Évaluation :
5

Everything was seamless from the initial reservation to "store in" day to easy access. The staff was readily available, very helpful, and patient.

alison w  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel h  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

becky a  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla D  |  Expérience générale 
Évaluation :
5

Very pleasant and helpful respectful staff

Xenophon S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra R  |  Premières impressions 
Évaluation :
5

Jordan, you were extremely helpful and I can't tell how how much I appreciated it after a day that was not going very well.

brandon s  |  Premières impressions 
Évaluation :
5

Thank you for being so kind

Kathy B  |  Premières impressions 
Évaluation :
1

I am being charged an extra month. I went and cleaned out my unit and went to the office to close out my account days before my next payment. I was told I was all set. Then a day after I am normal charged I was hit with the payment automatic drawn out of my debit account, putting me in a negative draw. Now I am waiting for the payment to finalize so I can dispute it with my bank.

Michael P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harris H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne I  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela V  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marc s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Piotr A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIELA A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M  |  Expérience générale 
Évaluation :
5

The young man that checked me in and gave me a tour was very professional and welcoming to new customers. Explained everything in detail.

Matt D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie t  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patience m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL A  |  Expérience générale 
Évaluation :
3

Don't like the fact that the next two weeks I paid for and am not getting reimbursed for those two weeks . I would not recommend to a friend.

Robert J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

guy f  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yaira S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P  |  Premières impressions 
Évaluation :
4

The gentleman that helped me at the north Smithfield RI location was fantastic a true asset to your team!

ciro w  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John L  |  Premières impressions 
Évaluation :
4

The people you have work in there very professional I’m impressed Steven

Steven C  |  Premières impressions 
Évaluation :
5

The whole process was easy and an added bonus is that the cost of the unit was considerably less than other places I had previously looked at.

Kathleen S  |  Premières impressions 
Évaluation :
5

The only thing I would recommend is please tell anyone asking about the size of unit a 5x10 definitely will not fit a while / half apartment as I put my couch and small entertainment center with boxes and a rug and it is a tight tight fit I would say 5x10 would be for boxes only

Tanya K  |  Premières impressions 
Évaluation :
5

The only snag encountered was not because of anything employees did. The building was repurposed from another business, and in my unit some nails from where the old business had a wall still had their heads sticking up in the floor, making it a little difficult to slide some items into my space. This could easily have been resolved at the time the building was repurposed using an angle grinder. To reiterate, the above is not something the employees had any control over. Ils ont été très serviables et amicaux. My comments above may not be held against them.

Steven E  |  Premières impressions 
Évaluation :
5

The place is always very clean. There's a man named Howard Hewitt who works there who helped me while I was with my two children and he helped me with the trolley to my car and I didn't even ask him. Things like that make a difference, especially to an overwhelmed mom with two small children! Every time I've seen him he is working hard and cleaning everything. One of the kindest humans I've ever met.

Kassandra H  |  Premières impressions 
Évaluation :
1

When making the reservation I was not told they do not let you put it on a charge card. Showed up to pick up and pay was told debit or cash. Went home to get the cash then was told I needed a military ID or passport to leave with them until we returned the truck. Then had to have my son show up with a debit card. After emptying my storage at uhaul which I only had for 6 days out of the month was told they don't Reimburse for unused days. Well ain't that some double dipping. RENTER BEWARE. Find a local non commercial company to do business with that take time to explain everything at one time. Will never do this again. U store it that leave a Box trailer at your house then transports it when your ready. NEVER AGAIN U HAUL. TRY TO RESOLVE. HAHA ANOTHER JOKE ON ME

Donna S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

holly f  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald W  |  Expérience générale 
Évaluation :
5

The storage units height is too low constantly hitting my head, it's for short people

Heather J  |  Expérience générale 
Évaluation :
5

You should charge a little extra fee on every customer so we can have access for a dumpster during the process of bringing furniture they brake then we have to take it back with no place to dump it having every one that pays has the privilege of using the dumpster

Nestor R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joselys c  |  Expérience générale 
Évaluation :
4

We tried to access our unit after hours and our card would not let us in. That was our only problem

alicia r  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan M  |  Premières impressions 
Évaluation :
5

My customer music was extremely great I’ve used them in the past uhaul is about $30 cheaper with all places I’ve check out

Donna J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M  |  Expérience générale 
Évaluation :
5

Jordan King was very helpful and courteous. I would recommend this facility very much.

Home C  |  Expérience générale 
Évaluation :
5

Very clean, staff is friendly, rates for the units are the best around. Can't complain one bit

Keith K  |  Expérience générale 
Évaluation :
3

Took over and hour to rent a unit and then was told because I had cash that it's be too difficult to make change. Took three people to figure the process out and when I still wanted to rent a truck they made it seem impossible so I didn't.

Corey R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine W  |  Expérience générale 
Évaluation :
1

I had nothing but trouble because I paid weekly for my storage area. I kept getting letters every day saying i was behind in my payments. I am out of there and the last letter I got from the office said you owe me $10,1 and I would like my money. My bank sent the checks every Friday for my payment and for three or four month I was told my checks were not received when they were. So I am glad to be out of there.

DOROTHY D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G  |  Premières impressions 
Évaluation :
5

Very helpful and knowledgeable staff and general manager.

Elyse B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Briel D  |  Expérience générale 
Évaluation :
5

Personnel amical

Alfred M  |  Premières impressions 
Évaluation :
5

The team was fantastic from the word go. 5 staff and the Manager were awesome, with support and guidance. The only negative feedback was one of the bathrooms at the storage entrance had overflowing bins and bathroom was dirty in the morning. When I went back at the end of the day the state of the bathroom did not change. Also, the one way 20 feet truck needs work on the transmission. It never changes appropriately.

Asiwome T  |  Premières impressions 
Évaluation :
2

Get better customer service. Had a unit with you guys for close to 6 yrs maybe more. Went with the place across the street when your customer service went down the drain. You should really reconsider your late policy and the exemptions for long term customers. I will never even use uhaul to move again. That experience was a disaster also bc of unwarranted and unknown fees and rules. Get it together uhaul.

Rachel C  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AWA D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope L  |  Premières impressions 
Évaluation :
3

Facility itself was good. My unit was near the front and very convenient. The man who helped me when I purchased was helpful, but the man who was there the last two times and closed me out seemed preoccupied moving vehicles outside.

Meaghan M  |  Expérience générale 
Évaluation :
5

My overall experience of this facility was excellent. My only complaint is I had my unit emptied on the evening of the 6th and contacted them on the 7th that I was moved out and I am charged a full month's rent for being over by one day.

Linda C  |  Expérience générale 
Évaluation :
5

I would choose this storage facility again having had a very different experience at another facility. I wish I'd gone here in the first place for my storage and equipment rental needs. Staff were courteous and helpful and facility was clean and well lit.

Karen N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alex d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana E  |  Premières impressions 
Évaluation :
5

Very nice secure facility. Reasonable rates!

Cynthia C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah R  |  Premières impressions 
Évaluation :
5

My only concern is that some items from my unit went missing.

Claudia R  |  Expérience générale 
Évaluation :
4

Had trouble finding the unit at first; was expecting more space based on the pictures and description online, but somehow the movers made it work! Was told a lock would be in the unit, but there wasn't.. went to the office and they gave me a free lock without any issues. Overall, smooth move-in experience.

Nicholas C  |  Online Move In 
Évaluation :
3

After two years of continued patronage and receiving yet another letter stating my rent would be increased by $10 yet again I had to make the decision to close the account. This rate increase would have put the SMALLEST unit at 85 dollars before taxes. My personal opinion is that you will continue to loose customers if you continue to raise rental rates for existing clients. If anything you should be lowering the rates of clients that are loyal.

Nick Y  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yaya M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria r  |  Premières impressions 
Évaluation :
5

Joe, who was manning the customer center was excellent! Extremely knowledgeable, friendly, supportive, and efficient. He made the experience smooth and assisted with all matters quickly and efficiently.

rebecca l  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie T  |  Expérience générale 
Évaluation :
5

just superb

rakesh k  |  Expérience générale 
Évaluation :
5

Professional and friendly staff. Storage was well kept

sherry h  |  Expérience générale 
Évaluation :