Customer Reviews for U-Haul Moving & Storage of North Smithfield

2 222 évaluations

408 Eddie Dowling Hwy   North Smithfield, RI 02896
(Taco Bell)

(401) 762-2178

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(401) 762-2178

408 Eddie Dowling Hwy
North Smithfield, RI 02896
(Taco Bell)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jill F. 
Évaluation :
5

Jordan King was very helpful and courteous. I would recommend this facility very much.

Home Care Services o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dhamarys M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa C. 
Évaluation :
5

Very clean, staff is friendly, rates for the units are the best around. Can't complain one bit

Keith K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis J. 
Évaluation :
3

The truck was making weird noises sounded like a belt but I don't work on trucks I work on cars

Jared H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Thanks

SAFAA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donald C. 
Évaluation :
5

I chose this location for both a truck rental and storage need. The facility was extremely clean and the staff very professional and helpful. Easiest move yet and highly recommend this location if you live in the northern RI area.

Joseph R. 
Évaluation :
5

Jordan was very helpful and very nice guy. He helped me attaching the truck trailer that I rented. He explained everything well. All in all I would definitely recommend to stop by at UHaul in this location because they treat customer great.

Jo A. 
Évaluation :
5

Flexibility to extend the ongoing reservation

Piyush K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna J. 
Évaluation :
5

I will rent from there again

Neil G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Don't change it

SirIus R. 
Évaluation :
3

Took over and hour to rent a unit and then was told because I had cash that it's be too difficult to make change. Took three people to figure the process out and when I still wanted to rent a truck they made it seem impossible so I didn't.

Corey R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvella P. 
Évaluation :
4

I went a total of 15 miles... Gassed up prior to returning truck, to my surprise, it took 3 gallons. I complained that I just paid for someone else who used it prior. Attendant said there's nothing else he can do!

KENNETH K. 
Évaluation :
5

Highly recommend these on-site storage boxes. They were clean, sturdy and weather proof. We used them while plumbing repairs were being done in our basement. Excellent communication. Delivery and pick-up went seamlessly.

clarissa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marelynn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
4

All I did was pull up, get out and put the keys in the box.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine W.  |  Expérience générale 
Évaluation :
1

I had nothing but trouble because I paid weekly for my storage area. I kept getting letters every day saying i was behind in my payments. I am out of there and the last letter I got from the office said you owe me $10,1 and I would like my money. My bank sent the checks every Friday for my payment and for three or four month I was told my checks were not received when they were. So I am glad to be out of there.

DOROTHY D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Francis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

Joseph was professional, kind and handled the next day return easily

Timothy S. 
Évaluation :
1

Had to wait for a representative to help me. No one was around for 10 minutes. U-Haul changed my pick up location the day before. I had to spend $35 on an Uber ride to get to the revised location. No explanation given, no apology, and no offer to pay for the Uber ride.

Robert W. 
Évaluation :
1

The experiencia was very Badajoz. I book my trucos in a addres and I had the numer of confirmatión and then I had tu pick up in other localización 30 millas far away. So, I cant pick up the truco whith my internacional licence of car when other People in the same company día it. I could pick up my truco until 7pm because of this but the Explorer say me that my time star at 4,3pm because it was my reservaron. No recomendé this conpany

Miguel M. 
Évaluation :
4

Drivers side door weatherstrip was falling apart the moment I got the truck. Bottom was lose and top part fell off while driving. Seems to have been attempting a fix beforehand

RYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy C. 
Évaluation :
3

The worker who gave me my trailer was unpleasant. He kept sighing, eye rolling, getting annoyed. I tried to converse with him pleasantly and even try to cajole a customer service worthy attitude by joking and being sympathetic to working. Nope. He was rude when something we hooked up was not correct. I felt very uncomfortable.

Laura B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN E. 
Évaluation :
4

Somewhere thru the communication something went wrong we hired a moving company thru uhaul and they were picking up the box unloading it and bringing it back but when they got to uhaul the order was to access the box only so we had a 2 hour delay because the box had to be pulled out from storage and set on the trailer In the end it worked out

Cynthia J. 
Évaluation :
3

It was very frustrating and disconcerting that they would not accept our company credit card information over the phone even though it is saved online in our account. An employee had to take an extra trip which was an hour of driving round trip because you needed the physical card. Will think twice before renting from you again.

bomby S. 
Évaluation :
5

After such a wonderful pick up experience I didn't think it could get better but James was so kind and helpful! I pulled up to the wrong end of the building and he walked all the way around with me and helped unhook the trailer and move it. I was very appreciative as I did not want to back it up. Whole process was very easy!

Maria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
5

I have nothing to complain about! Great customer service and it was quick and painless picking up the vehicle.

Davy K. 
Évaluation :
3

My pick up location was changed 4 times from my original reservation. My available truck size also changed multiple times, and the moving blankets I ordered were not available as requested, meaning I had to travel to another location. It was a disappointing experience and I will not be using Uhaul again.

Kevin P. 
Évaluation :
5

Excellent customer service!

MICHAEL M. 
Évaluation :
5

Overall this location is much better than the typical UHAUL location. The manager was very professional and the equipment was good.

gopala V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eliselynn V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cyrena D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G.  |  Premières impressions 
Évaluation :
5

Very helpful and knowledgeable staff and general manager.

Elyse B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Briel D.  |  Expérience générale 
Évaluation :
5

My U-haul experience has been awful from day 1. The Oxford facility did NOT help me at all. First they did not have my original reservation even after I confirmed twice before my arrival. I was told to make sure to book my u box to be moved BACK to the Oxford location 2 weeks in advance and I did. I called twice Again to confirm and when I arrived it was NOT there! It was at the Eddie Dowling location. The manager was super helpful and with his help I was able to get my daughter moved into her dorm on time. The Eddie Dowling location is great and has a great staff. The Oxford location is awful and I would never recommend it to anyone!

Connie G. 
Évaluation :
4

Overall the location is clean and the staff is knowledgeable and friendly. The only thing I would like is better after hour access to storage. I feel the key card should unlock the sliding door.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine C. 
Évaluation :
3

Don't put them into a worn out truck for a long haul trip

AARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

Had to wait and go inside tk\o get employee when I returned the vehicle, but other than that, everything was good!

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen A. 
Évaluation :
3

Better Wi-Fi

Christopher R. 
Évaluation :
3

we were told a certain price and it was much higher then the pods were sent to a location then another location - then we were told to unload pods in hours because they only had one trailer

James S. 
Évaluation :
5

Personnel amical

Alfred M.  |  Premières impressions 
Évaluation :
5

When the UBox arrived in Florida nothing went right. My sister who was to receive it lost a days pay from work due to waiting for the UBox to arrive and it never did. Had to be rescheduled. Movers arrived on time both days. Movers waited on the second day for over 8 hours before they got access to the Ubox. On the Rhode Island side of the transaction everything went very smoothly, just very disappointed on the Florida ends processing & communication was beyond poor.

Ethel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon W. 
Évaluation :
5

The team was fantastic from the word go. 5 staff and the Manager were awesome, with support and guidance. The only negative feedback was one of the bathrooms at the storage entrance had overflowing bins and bathroom was dirty in the morning. When I went back at the end of the day the state of the bathroom did not change. Also, the one way 20 feet truck needs work on the transmission. It never changes appropriately.

Asiwome T.  |  Premières impressions 
Évaluation :
3

Train your employees to be polite and uphold proper customer service etiquette and decorum. Truck ran rough, guzzled gas. Employees that drop off location were pretty much abominable but that's what you get in DC

John W. 
Évaluation :
1

I rented a pickup truck for moving. The original return date was for Sunday at 5pm. I contacted Uhaul to extend the rental time. I was granted another 24 hours for the truck to be returned, today, Monday evening at 5pm. I received a very rude call at 12pm today asking where the truck was. This call did put me at an inconvenience for the purposes of the truck rental. I was not problematic when receiving the call; I know I was charged for the extra time, I know I was not in the wrong; if I was not granted extra time, why was I charged extra? I tried to explain on the call what happened and how I called for the extended rental time, but the customer service representatives at the North Smithfield RI location were very unprofessional and rude. I was told “it is not their problem” … if it was not their problem, why did I receive a phone call in the first place looking for the truck? I immediately brought the truck back as they requested and I requested a refund of the extra charge. I will not be paying for the extra time that I was charged for the truck because I did not even get to use the truck for the extra time. I need a refund of that extra money because I was jipped of my extra time. This is all I requested for the store employees to do but they denied me the refund and told me I was wrong I know what I was told on the phone call. And trying to get assistance for this problem has been so hard actually getting in contact with the representative nobody would help me at the stoRe

Juan R. 
Évaluation :
5

The gentleman that checked me in on Saturday morning was very rude, not sure how he could be in such a bad mood already by 8 am. The gentleman that checked me out in the afternoon was most pleasant, like night and day for customer service.

Suzanne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
3

I asked the attendant why the U Haul in Florida was so much cheaper than the location in RI . He couldn't answer the question. Can you tell me why it cost me nearly 4 times the price when I got it in RI.

John F. 
Évaluation :
5

Excellent experience!

LISA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
1

The general manager Jordan King has overcharged me twice and I never got refunded because corporations always win. I will never use uhaul again.

Seth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce D. 
Évaluation :
5

Communication fell apart a couple of times. Firstly, almost every time that I called and was put on hold, the call got dropped somehow. One of those times the person who put me on hold called me back immediately, which was great. Secondly, I think the person who called to tell me when the ubox would be delivered used the "pick up" instead, and we misunderstood each other. This caused the ubox to be delivered late evening rather than mid afternoon. Other than that, the process went smoothly, and we are satisfied with the move. I would use ubox again.

Miriam B. 
Évaluation :
2

Get better customer service. Had a unit with you guys for close to 6 yrs maybe more. Went with the place across the street when your customer service went down the drain. You should really reconsider your late policy and the exemptions for long term customers. I will never even use uhaul to move again. That experience was a disaster also bc of unwarranted and unknown fees and rules. Get it together uhaul.

Rachel C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ronald D. 
Évaluation :
5

The gentleman I returned the vehicle to was very professional and polite and very good with people as was the receptionist I rented the vehicle from. Such a difference from the U-Haul I used previously in Cumberland. Those guys deserve a raise.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kandi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alcide L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN N. 
Évaluation :
5

I have been thoroughly impressed with this experience. My local UHaul in Clinton, MA - Luis and Millie were so helpful in advice of all kinds - from rope, to locks, to 2 Uboxes etc. I was there almost every day asking more questions. Having the 24 pads included in the price was very helpful. The drop off and pickup drivers were excellent. My only suggestion would be that the website was sometimes clunky - it would say “too many re-directs” so it was hard to see my account and make any modifications on line and the wait time for calls was over 45 minutes. But the SERVICES that the employees performed were EXCELLENT. I would definitely recommend using u Haul

Marie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

There was no output from the left speakers on the radio. Moving the balance control to L had no sound. It's tough to drive 580 miles with a bad radio.

Philip A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AWA D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jack S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope L.  |  Premières impressions 
Évaluation :
5

The UHAUL rep that I worked with on both drop off and pick up was SPECTACULAR!!!!

kenneth L. 
Évaluation :
5

Excellent experience! Excellent customer service!

Julie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

nothing , it was perfect

David L. 
Évaluation :
5

I wish I knew more about the online return system in advance. Once I dropped the keys in the night box I could not get the mileage or other info.

Ernest J. 
Évaluation :
5

Just a very efficient experience. Je la recommande fortement.

MARK H. 
Évaluation :
3

Facility itself was good. My unit was near the front and very convenient. The man who helped me when I purchased was helpful, but the man who was there the last two times and closed me out seemed preoccupied moving vehicles outside.

Meaghan M.  |  Expérience générale 
Évaluation :
4

Customer service was great, but once I arrived at my final location, I noticed that the straps on my wheels and the rear chain had all come undone, and my car was only being held on by 1 chain in the front.

Justin S. 
Évaluation :
5

Everyone that I spoke to were friendly and helpful!

Julie B. 
Évaluation :
5

My overall experience of this facility was excellent. My only complaint is I had my unit emptied on the evening of the 6th and contacted them on the 7th that I was moved out and I am charged a full month's rent for being over by one day.

Linda C.  |  Expérience générale 
Évaluation :
1

Overall the rental was not ready at the first location and I got the run around the person never dropped off the truck and they could've called me before I wasted my morning there waiting on a truck that they didn't have , the second location had a truck but the transmission to the truck sucked and the truck rolled backwards, the truck was loud and was hard to get the staying in one lane , it was just a very bad experience all around will never recommend uhual to anybody

Alea P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamar F. 
Évaluation :
5

Good service

Russell W. 
Évaluation :
5

Truck smelled like an ashtray, the first bump I hit the sun visor came crashing down. The rep who rented me the truck was top notch... All good in the end

Daniel D. 
Évaluation :
5

I would choose this storage facility again having had a very different experience at another facility. I wish I'd gone here in the first place for my storage and equipment rental needs. Staff were courteous and helpful and facility was clean and well lit.

Karen N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa H.  |  Expérience générale 
Évaluation :
1

Store told me i was all set after i filled my box, then they put it into storage rather then ship it. I arrived in WV and over a week and a half later then i was quoted, my box shows up. If i hadnt decided to stop in to location near me to see what was going on, id still have never recieved my box. Called the store many times over the course of a few days with no answer, instead rerouted to customer service line that had no clue what was going on. Manager of North Smithfield customer store needs to do better. Rather then sitting outside vaping or being on your phone, do your job. I asked if my box was all set to deliver, i was told yes and that id pay once i was in WV. Not the case bud, i would have been charged proper if you sent my box out as requested. Honest opinion, id either retrain him or outright fire him. On the plus side, the zipcode 26101 crew need a raise! They found my box, sent the order to ship it, called when it arrived, and brought it to me new home. I really appreciate their help fixing RI's mess

Michael G. 
Évaluation :
5

No air conditioning in the truck

Eddie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alex d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana E.  |  Premières impressions 
Évaluation :
5

Very nice secure facility. Reasonable rates!

Cynthia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah R.  |  Premières impressions 
Évaluation :
5

My only concern is that some items from my unit went missing.

Claudia R.  |  Expérience générale 
Évaluation :
4

Had trouble finding the unit at first; was expecting more space based on the pictures and description online, but somehow the movers made it work! Was told a lock would be in the unit, but there wasn't.. went to the office and they gave me a free lock without any issues. Overall, smooth move-in experience.

Nicholas C.  |  Online Move In 
Évaluation :
3

After two years of continued patronage and receiving yet another letter stating my rent would be increased by $10 yet again I had to make the decision to close the account. This rate increase would have put the SMALLEST unit at 85 dollars before taxes. My personal opinion is that you will continue to loose customers if you continue to raise rental rates for existing clients. If anything you should be lowering the rates of clients that are loyal.

Nick Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yaya M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria r.  |  Premières impressions 
Évaluation :
5

Joe, who was manning the customer center was excellent! Extremely knowledgeable, friendly, supportive, and efficient. He made the experience smooth and assisted with all matters quickly and efficiently.

rebecca l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie T.  |  Expérience générale 
Évaluation :
5

just superb

rakesh k.  |  Expérience générale 
Évaluation :
5

Professional and friendly staff. Storage was well kept

sherry h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette A.  |  Expérience générale 
Évaluation :
2

My unit has an oil puddle on the floor from the tenant above me. It has been wiped up but it is still a slippery stain.

Joseph B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANICE A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanice A.  |  Premières impressions 
Évaluation :
1

Miscommunication from the get go. Two boxes I left for a brief time (1-2) hours disappeared and Ive yet to receive a call back from the manager about it

Christine L.  |  Online Move In 
Évaluation :
4

One month free self storage option was very confusion and unfortunately I did not get it ☹️

VINOTH D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth L.  |  Premières impressions 
Évaluation :
5

Everyone was helpful every time I had a question or problem. You have a great team in north smithfield

Donald G.  |  Expérience générale 
Évaluation :
5

I had an emergency move, called in the AM to reserve both a truck and a unit. Both we were to go when I got there. In and out in about 10 min, friendly and informative employees. Highly recommend this location!

emily l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissalynn B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Florence R.  |  Premières impressions 
Évaluation :
3

I'm very displeased that when I moved out was it was 3 days after I paid my monthly monthly Is rent of a $109 I got nothing back pro rated it's braided so 3 days of storage cost me a $109 that's a corporate America rule that is that is just wrong you guys rip me off like $90

WARREN S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy O.  |  Premières impressions 
Évaluation :
5

The staff at U-Haul of North Smithfield were always incredibly helpful and polite and the facility is very clean and well maintained. I would highly recommend this location to anyone looking for a storage unit.

Matthew N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ken e.  |  Expérience générale 
Évaluation :
5

Shane was amazing to work with. I would highly recommend giving him a raise. He showed me how to get to my unit and go over the card access. He even walked me inside because it was raining outside. Excellent service.

Alexandria B.  |  Premières impressions 
Évaluation :
5

Was very happy to have courteous staff to explain payment plans professional attitude helpful glad to enjoy access to storage us ed keeping safety values friendly atmosphere clean secured never a complaint for handle payment options thanks so much john lineberger

John L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie m.  |  Expérience générale 
Évaluation :
5

Tom is incredible. He's attentive, receptive, thoughtful and helpful and always! Thank you for a great experience at your store.

Jackson D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann H.  |  Expérience générale 
Évaluation :
1

Customer for in thy charge me lay payment

Cheikh N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
5

The gentleman that signed us in was very efficient and knowledgeable.le. The place was super clean and nice, We are extremely happy with our choice. I can't say enough about the nan that took care of us.

dennis n.  |  Premières impressions 
Évaluation :
5

Very clean, easy access, the hours were very convenient

Shalyn C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM B.  |  Expérience générale 
Évaluation :
4

The Unit I rented via online move-in had apparently already been rented to someone else, and a computer error allowed me to book it. There were no comparable units available so I took a smaller one. While disappointing, the staff were very friendly and as helpful as possible. The facility is highly secure and well maintained. Still glad to store my things there.

Al K.  |  Online Move In 
Évaluation :
5

It would be great if you did not have to check in/out on one card swipe and use a different card swipe to enter the building.

Mackenzie K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aminata F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail F.  |  Expérience générale 
Évaluation :
5

The employees were excellent during every interaction. The facility was clean and well maintained. My belongings were safe. I had 3 units and there was no sign of rodent activity. I highly recommend this location.

Alison G.  |  Expérience générale 
Évaluation :
5

Fast, friendly, and helpful staff. Overall a great experience!

sharon d.  |  Premières impressions 
Évaluation :
5

Tom has always been super helpful. I also me Howard who was helpful and very kind.

Rachel S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernie l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando E.  |  Expérience générale 
Évaluation :
5

This U-Haul location is the best U-Haul location in my opinion, and I have been a customer of U-Haul periodically since the 1980's! Of course, there is always room for improvement, but I believe those areas are in the national services like the long wait times when calling the national number (but when you get a human rep, they overall do a great job!).

Donald W.  |  Expérience générale 
Évaluation :
5

Everything went very smoothly. Staff very friendly and helpful..The price is amazing compared to other places..thank you!

ELIZABETH B.  |  Premières impressions 
Évaluation :
5

Very efficient and convenient.

norman T.  |  Expérience générale 
Évaluation :
4

Limited space was availble

norman T.  |  Premières impressions 
Évaluation :
3

After some confusion, the N. Smithfield agent pivoted quickly and made the situation better than expected. I had called earlier in the week and was told the unit was on the ground floor. I asked the person to verify three times because I was told prior it was on the second floor and only a 5x10 unit was available on the first floor. Upon arrival, we were correctly informed the unit was on the mezzanine up 10 steps. No good, especially considering we were storing an upright piano (500 lbs.) Next issue: I had ordered the 5x8 trailer from the N Smithfield location for expediency purposes, then it got unilaterally changed to Cumberland. This added an extra 90 minutes to/fro twice of waste. As you probably know, wasting time on a moving day is not a good thing. Thankfully the person at Cumberland and N. Smithfield were very kind, polite and professional. If they had been disasters, the rating would have been POOR mainly due to the jerking around of reservations and conveyance of inaccurate information leading to undue stress. However, the EXCELLENT onsite agents saved the rating and greatly reduced the stressful situation. U-Haul REALLY needs to get the people with COMMON SENSE and CUSTOMER ORIENTATION on the phone and within reservations. Eventually more and more customers will realize there are other options with equivalent or less induced stress. This type of silliness undermines the U-Haul trade mark. Ultimately the behavior will lead to a Hertz-like business collapse. The customer interface must be crisp on all fronts to be long term successful. Best regards.

Sam M.  |  Premières impressions 
Évaluation :
5

Every person I spoke to, either in person at the desk or on the phone, was extremely kind and helpful.

Julia H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L.  |  Expérience générale 
Évaluation :
5

The staff is super friendly. The place is always clean. Low prices definitely will storage again in the future

Richard S.  |  Expérience générale 
Évaluation :
5

Staff is great .

Robert H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly B.  |  Expérience générale 
Évaluation :
5

Manager and his staff excellent

donna h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M.  |  Expérience générale 
Évaluation :
5

Michael was very nice to work with and has great customer service skillset. Provided insight to all our questions and walked away well informed!

jan b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen b.  |  Premières impressions 
Évaluation :
4

Well was very greatful professional service friendly understanding. Explain. Times secured. Helpful courteous. Easy access to. Facility safe. Always helpful

John L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen P.  |  Premières impressions 
Évaluation :
5

Your employees were very nice and very helpful

Ann T.  |  Online Move In 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ellen b.  |  Expérience générale 
Évaluation :
5

Great customer services

Jeffrey S.  |  Online Move In 
Évaluation :
5

Tom the manager here is a wonderful man who takes the time to ensure that your storage needs are met to great satisfaction. I cant say enough about the pleasure I've had with this facility.

JENNIFER N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bertrand M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcello D.  |  Expérience générale 
Évaluation :
5

Thankyou Tom & Dawn & Mike & Howie & All of You. You are all Great & I hope this survey helps you get a RAISE, you guys work hard!!!! 👊🏍

Claire J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damien L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aminata G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY ANN M.  |  Expérience générale 
Évaluation :
5

The customer service was fantastic. I used to rent across the street at cubesmart and it was a nightmare. The people at uhaul go above and beyond and the facility is super clean, easily accessible and safe. When I need storage again, I will definitely be back.

Jennifer D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ed f.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful.

Scott E.  |  Expérience générale 
Évaluation :