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David S.Customer Reviews for U-Haul Moving & Storage of North Tampa
Testimonials From Recent Customers
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I think the experience was good. The next customer will be satisfied, I believe.
Damien C.The lady who gave me my rental was very fast and friendly,and a bit over worked,line to the door and by herself,but she did the best she could and I'm grateful.
Alonzo W.They were extremely busy yet handled everything professionally in a timely manner
David M.Couldn't adjust driver seat and left side mirros
George O.Amazing friendly staff. Great overall.
Jill F.Great service at checkin.
MARILYN S.They were great
MARK M.I waited over 45 minutes to pick up my truck and leave the Uhaul location! I was asked to use my phone to take pictures and verify the dents and scratches on the truck. The U-Haul app crashed and would not work. I then just used my phone and took pictures. I had made a reservation so I could be processed quickly in the morning. There was only one person working the counter when I arrived and waited almost 25 minutes before someone else came to the front to assist.
Daniel D.The service is good. Been a customer for over 30 yrs and never had paid mileage on a day rental locally other than that was satisfactory. Still would highly recommend this location on Florida ave by Fowler ave. Thank you to Guillermo for his help and customer service.
Migdalia J.I got charged 55 dollars for gas when my gas was the same as I got it and I turned in the truck overnight didn't know where to park it and called their number during the day to ask what to do about returning it at night and was on hold for more than 1 hour each time and never got an answer but then they charged me a 20 fee for parking it in the wrong spot. Terrible service.
JOEL C.Using U-Box for my move was one of the single worse decisions I have made regarding moving services. I have made many moves over the years due to my job and this experience with U-Box and in part U-haul in general has been exceeding unpleasant. First off. I had called to schedule these two boxes to be ready for pickup on April 9 in late March. Then I directly call on April 7 to the North Tampa facility to confirm my move on April 9th. They informed me that they can be a little slow at the facility so I elect to schedule the pick up of the boxes at 9:00 AM and received a confirmation text while on the call with the agent. At that call I ask if there would be an issue if my father-in-law picked up the boxes as his truck was equipped with the necessary tow hitch, at this time she informed me that the two boxes would have to be on separate trailers as they do not have any two trailer boxes at that facility so we had to make 2 trips. Less than convenient! Fast forward to the day of the move, we arrive at the North Tampa U-haul facility at 9:00 AM with the attendant on duty stating that they had “No idea, we would be coming to pick up the boxes today.†The attendant needed to see if they could move the boxes at all that day. The attendant did take it upon herself to get a forklift and load the trailer which sounds like a great help until she demonstrated she did not know how to drive a forklift and admitted as much to my father-in-law. Finally 3 hours later than expected my father-in-law arrived. The movers we had hired to unload the boxes had graciously elected to stay and unload the box. It then took an addition 3 hrs to get the second box loaded with another forklift adventure. Similarly our movers stayed and unloaded the second box but we were required to pay for the additional time. All told these U-boxes added additional moving expense and hassle I was not expecting. I have always had successful moves using U-haul trucks and services in the past but these U-boxes and the costumer service surrounding them has greatly affected my view of the company. I don't see myself recommending U-haul and definitely not U-boxes to anyone. Thank you for your time.
Mark M.Take care of your employees so they can take care of the customer.
Timothy J.Please have more than one person working the front desk. It took me over an hour to pick up a car hauler that I had a reservation for. Everyone was friendly, but the process took FOREVER. I felt like I finished a marathon when I was finally out of there.
Aaron G.The location is efficient.
William F.They were great just understaffed
DANIEL L.The woman that assisted me was wonderful! I can't remember her name!
Jaclyn G.This location only had two employees working and the manager, Beverly was wonderful. She was answering the phones booking people in and out and pulling up the trucks, while the guy was pulling them in and cleaning them. Everyone in the lobby was angry. I waited an hour for my turn. I had to tell all the customers in the lobby to stop being angry with her she was trying her best. I believe she had to stop and cry, Beverly. I can't believe how hard she was working, almost by herself. She was great. I shouldn't have to explain to all of your customers that it is not her fault, it is eighteen her bosses fault or the corporations fault we were al waiting so long. I had to Keep an eye on her and tell YOUR customers to stop being mean to her. A higher mama her than hers need to step up and get to hiring ASAP! I was in the phone with uhual four times yesterday with wrong booking that was not my error and I had a horrible experience with this company yesterday!!!!!! My entire Friday was ruined because of this Uhual company and I had to spend my evening sticking up for YOUR manager, watch the video, I dare you...! The general manager needs to step up!!!!!!
DESIREE P.You guys are the best!
THERESA M.Need to hire more people. To long of wait to order return truck
anil G.The service I got from the front desk was really excellent! I wish I remember his name.
Lea V.Both the young Lady that set up my contract and the young man that assisted me with the return were courteous and very helpful, the whole process was very smoothe
DOUGLAS G.Alex was awesome
TAMANE S.Camilla was very helpful. Could use more people at front desk when busy on weekends.
SONYA T.Commillar and Paul were great!
SONYA T.The young lady that helped me exceeded my expectations she was kind, charming, sweet and very pleasant to look at. Keep up the good work she deserves to grow in the company her customer services skills were impeccable.
DEREANOUS P.I like how they use their phones to check in and out. Fast. I like it.
LEESON A.The inside of the back was dirty I had to sweep it out before I could put my belongings in. The back of the truck to pull down to close was stuck at the top, it took my son 45 minutes to a hour to finally let it down. The last Uhaul rental in February the back inside rain water had gotten into the truck and wet some of my items, I was not to happy with that.
veronica T.Fix the app, had to go in to finish the check out. Check out was easy but surprise to find a convenience charge if dropping off outside of operating hours when the purpose of app check in is to avoid inconveniences. Then the checkin process was strangely simplistic without any contact with employees. Made no sense why it had to be done during hours.
Curt G.It would be awesome if customers were able to return the u-haul when finished and put the key in a drop box.
REGINA B.Personnel amical
Jason M.Need more associates my reservation was cancelled because it took too long to check me in I was 30 minutes early. The uhaul.com/share to return truck did not give an option to return. The associated could not help they were closed. Worst experience I have ever had
DARLENE B.Have more service clerks available to minimize a long line and wait period.
Lorenzo B.Although the staff was helpful, the situation was a disaster. I made a reservation on line for the biggest storage unit and when I got there the storage unit I reserved was already occupied. This caused me to have to get a smaller unit which makes my life more hectic than it already is, due to having to pull everything out each time I want something out of the unit. Not only that every time I book something with Uhaul the name that shows up on my reservation which is not my name but it is all my information every time the staff has to go in and fix it so it can reflect my name. It would seem as though it could be permanently fixed by now but it is not.
leisan t. | Premières impressionsMore desk help
Frances J.Excellent experience from start to end. Definitely will use service if needed again. Merci.
Sonia S. | Expérience généraleFast and easy. I had great customer service
JOMALIEL B.The guy that helped me was very thorough, set all expectations and was friendly as well. Great service
DESHANA J.Donde lo dejé súper mal trato querÃan cobrarme de más cuando no fue asà querÃan cobrarme la gasolina cuando cojà el camión en 0 casi y millas de más cuando puse 50 millas y nada más gaste 34 millas Me tenÃan que devolver dinero
Alex M.Muy bueno
FELIX C.Your Team Member Trey was a super star with all of his assistance before and after with our car trailer rental!!!! Also of great assistance was Beverley! They are both SUPERSTARS in our eyes!!!! My Husband and I look forward to working with them again in the future. Your company needs more team members like them. So Dedicated the to jobs that they perform. Outstanding example of employees!!! Thank you so much to both of them.
MICHEL M.I made a reservation for a cargo van and when I got to the location they didn't have it
MELISSA M.I had to try the key in several trucks before I found the one that fit. The truck smelled of smoke and the AC at one point started blowing hot air without any adjustment to the settings. The location is convenient.
Doreen S.I've been using Uhaul for a long time to rent trailers and this has to be the most unorganized location I've been to. What is usually a 10 min (max) process is about 30+ minutes here. While the staff seems nice it doesn't make up for the disorganization. I'm honestly shocked this is a corporate location.
Darrian M.The movers that were picking up the Ubox tried for hours to get ahold of someone at the local site and had very difficult challenges. The Fl site was not helpful. The Oregon site where the boxes were shipped from were very helpful.
Sherrie W.Ya..that did it again...outstanding service.. Love your crew..They are very caring to all Who comes in. Working with their needs. They work with me..
JEWEL D.Good service!!
Ramirez P.I would like the check out to be faster. It takes an hour to rent a trailer. Tolls are a pain. It would be nicer if it was done differently.
ALBERT B.Very courteous and professional appreciate the business
Ozzie H.The representative at the counter was overwhelmed and was antagonistic to a different customer while assisting me. The outside representative was on the phone the entire time she was hooking up my trailer.
GERALD C.I reserved a pick up truck on Tuesday, March 16th for Saturday, March 20th. When I called the east Tampa location to confirm the truck was there, they informed me that they had extended the current renters time to 7pm, so the pick up truck was not available for my 2 pm rental agreement time. This is where uhaul fails. I have had other occasions where my rental agreement pick up location had to be changed due to not available vehicles because they were not returned yet. Then I am switched to a different pick up location, in this case north tampa,fl, and incur additional mileage charges because some one else cannot plan ahead and adhere to their rental agreement.
PAUL R.Thank you for everything. The price was right. Customers service was great both days.
Jewel D.I am a very happy customer. I'm so happy to have you guys close thank you soo much.ðŸ'ž
NERYS N.Everything was great! Camilla was very helpful.
Sherry A.The return app was very confusing and said that I drove over 8,0000 miles and wouldn't close out. I had to call customer care. The drop box is not visible. I search for over 20 mins trying to locate it.
Darrell k B.Beverly the african american young lady was extremely helpful , patient and kind. I absolutely rate her service a solid ten.
BERTHENIA P.Gentlemen who help with equipment was great, cleaned up the trailer. young man who help to received the trailer when I returned was great also. I deifinitely come back for my trailer rental.
Mohammed S.The pickup and drop off of my you box from U-Haul was done by Pink's moving service and I was not involved with any of that. As far as I know everything is just fine, although I haven't been to U-Haul storage to look inside my U-Box but I'm sure everything is fine. So I couldn't answer your questions about having enough furniture pads or or anything because it was all handled again by the moving help that I got through the U-Haul site thank you.
William M.Everyone was extremely friendly and helpful and attentive
CARRIE T.Keep as smooth as it is now!
ELICK E.Rats running around moved in and moved right out
LaRissa R. | Premières impressionsI reserved a dolly and it wasn't available so I don't know why I bothered to reserve a truck online as well as call the day I picked up the truck to verify. I was speaking to the associate who telling her I was upset when another associate who was pinching out for lunch started to belittle me infant of the other customers telling they overbooked. She was very unprofessional and to top it off I still got charged for the dolly.
Damary R.Keep Trey in the lot and Beverly at the desk. They both went above and beyond for me. Especially from my horrible experience yesterday.
Patricia L.When an associate from U-Haul states that you should reserve a vehicle ahead of time, and you do, then that vehicle should be ready for the customer that day, especially giving U-Haul 7 days notice when submitting your reservation in the first place.
MATTHEW K.Customer service was very poor
CARL H.I have used UHaul for all of my moves. Typically you guys are great & I always recommend you for anyone moving. However this last experience was horrible. I live on a fixed income and due to additional expenses I have been in the rears for months now. So I tried to use the least expensive method possible. I compared renting a truck vs. getting a hitch installed then renting the trailer. I went with the hitch/trailer idea simply bc I was more familiar with that. The costs were approximately the same. However I just recently got a new car (the transmission was going out in my existing car & I was 1000 miles from home. The car wasn't worth the 5 $grand to get it fixed. Hence there was one of my unexpected expenses, a down payment on another car. Having a new car I wanted to make extra sure that the car could pull the trailer with no worries. According to the web site it could & suggested the hitch to get. I then called UHaul and spoke with someone there and the confirmed no worries that it could definitely pull it. Then I again reiterated my concern when I got to UHaul. The man at the counter said, yeah no problem. It will pull it. So after 4 hours of installation and 500 $. I went to pick up my car with the trailer and the man said, “My boss said your car won't pull that trailer.†Furious I asked to speak with the manager. I relayed that I asked repeatedly if my car was able to pull the trailer and I was informed that it would. She said that it won't & went to talk to someone. She came back and relayed maybe if I only filled it 1/2 full it “might†be ok. Might?!? 1/2 full!?! What was I supposed to do only take 1/2 my things and be stressed that I hurt the car? Stressed & obviously upset I began to think of what items I could live without. While standing in line waiting to get checked out I about puked from the stress of it damaging my car. When I got to the counter I asked what could happen if I put too much weight in the trailer. She responded with transmission problems which I just experienced with my last car. So scared I asked for the hitch to be removed and I'll have to drive the truck just bc I was so scared and worried. She said she couldn't do that but that she would give a discount on the truck. While I appreciate her attempt to help me I didn't have extra money to waste. I barely make it to my next check, honestly sometimes I don't. I didn't have 500 $to just throw away on something I didn't even need. I'm just heartbroken. That was a nightmare. In the future please don't do that to anyone. Moving is stressful enough without any extra stress added onto it.
Patricia H.I appreciate all your patience, for I was in a unique situation!! Thank you guys very much!!
Eddie N. | Premières impressionsI was giving the wrong unit twice, both in which I moved in and had to move out within a hour. Then I was told to go to another location. When I tried to leave my gate code didn't work. When I finally got out of the gate and arrived at the next facility, my coffee didn't work to get into the facility. By this time the physical office had closed, so I was forced to keep the Uhaul over night because I did not have access to a storage unit.
CHERRELLE V. | Premières impressionsThe gate opener was consistently difficult to operate.
Allen S. | Expérience généraleI was pleased with my experience with the staff they were pleasant and helpful. Loved the security
Anthony P. | Expérience généraleNO COMPLAINTS FROM ME😎😀😁
Allison N. | Premières impressionsStaff was amazing and very helpful. Made the move in process very easy, after driving for 4 days all I wanted to do was get rid of all of my stuff and the trailer attached to my car!!!
Mariana E. | Premières impressionsGood customer service
Norma V. | Expérience généralewhen I opened the storage I rented I was surprised by a large concrete pillar that supports the roof this unit should never be offered
Acir R. | Premières impressionsAll good keep up the good work
Willie D. | Expérience généralePerfect to store my stuff. Very clean, and had a great staff if I had any questions..
rick p. | Expérience généraleExcellent experience!!!
MOHAMMED I. | Expérience généraleThe people at this facility were friendly and fun. It's convenient and easy to access.
TINA C. | Premières impressionsVery short staffed every time I went in.
Denise L. | Expérience généraleThe storage facility was clean and well maintained and easily accessible. But the representative I worked with to check in was a bit rude when I explained that I already had a disk lock and did not need to purchase one. Additionally I was a bit confused with the insurance. I added it on for my first month and asked if I could take it off for the second to save a bit of money since for the second "month" as I will only be in the unit for three additional days. At this point I was told the insurance was mandatory even though it is billed as optional when I selected the unit online. It's completely fine if I need to have the insurance I was just a bit confused as that was the first time I heard it referred to as required.
Samantha B. | Premières impressionsThe Staff was VERY helpful and understanding and helped me tremendously. These are hard times for everyone, and you all were more than accommodating. Thanks so much. God Bless!
Marc L. | Expérience généraleI felt cheated by a unit with steel column taking up approx 4 square feet in almost dead center of my floor and was given a paltry discount which took 3 months to finally be given. And then when I was I think 6 days late moving out they tried to charge me for an entire month. Then Katrina told me to talk to Marcus to settle it , he gave me a price of half a month , a week more than I used , and then they sent me a bill for another half month even after I moved out a week before the half month I paid for . My worst experience with U Haul in over 50 years of dealing with them .
William S. | Expérience généraleAll the staff are down to earth and will work with anyone no matter what
Shawn j. | Expérience généraleDayna Was great and really helpful helping me with storage
Francisco G. | Premières impressionsKept raising my rates
Leonard T. | Expérience généraleForgot the lady employee's name. She was so patient and kind. She came over twice to the security system I was having problems with. I do appreciate good service she went beyond 5 stars!
Elaine H. | Premières impressionsYoung man most helpful in explaining the workings of my hookup of car & trailer. Forgot his name Joshua?
Elaine H. | Premières impressionsNeed s 24 hour access
Anthony M. | Expérience généraleBeautiful, secure and well maintained storage facility. Exceptionally clean!
diane r. | Expérience généraleThe staff are really great! They are all so very helpful and friendly.
Francis C. | Expérience généraleThe staff at this location were great! I had just arrived in town and was exhausted from drive and wanted to get unit and unloaded quick. All of staff were professional and very polite. It's like they determined to make sure my experience was great. Thanks to all! Very pleased with my first experience with U-haul storage facility.
Francis C. | Premières impressionsIt's all good, no more comments...
Oliant Junior S. | Expérience généraleI did not like the three steps from the street entrance to the storage unit. It caused me a lot more moving work. I also didn't like the fact that you raised the price without notification
steven c. | Expérience généraleI had a great experience, everyone was always helpful too
Krista R. | Expérience généraleI appreciate them they called me if something went wrong with my storage unit too which was great because it tells me they are alert
Nashali v. | Expérience généraleAu-dessus de la moyenne
Delora B. | Premières impressionsI had a storage locker at this location for well over a year and I have never dealt with such rude, incompetent people in my life! I couldn't wait to fill my closets and stop paying that enormous bill
Andrea M. | Expérience généraleS.O.
ABIGAIL M. | Expérience généraleVERY UNPROFESSIONAL!!!
Jaquana H. | Premières impressionsExpensive/ But excellent.
Kevin G. | Expérience généraleNice facility
RAYMOND R. | Expérience généraleWill use again if needed.
jan z. | Expérience généraleMy unit was located in an no light zone. I went to get my belonging from the storage and there was a roach inside my box. All my boxes was left outside my home. Having to treat for roaches is no joke
Priscilla J. | Expérience généraleThank you all very much. And I will be using yall again.
damon h. | Expérience généraleNice price and places
Lourdes R. | Expérience généraleKristina as well as her staff are always very awesome to work with.
james s. | Expérience généraleKeep up the excellent customer service
steven s. | Expérience généraleVery friendly and polite. Took the time to answered all questions. I would recommend this place.
jan z. | Premières impressionsAmazing service
Dayron |. | Expérience généraleGood service and very professional
Lourdes R. | Premières impressionsI t was a very professional approach.
Carita F. | Premières impressionsGreat experience. Just a little pricey for storage
Jonathan V. | Expérience généraleVery pleasant experience with Uhaul.
Shirley C. | Expérience généraleThe staff was awesome! They were very professional and very helpful. I highly recommend this location.
Ron A. | Premières impressionsAbove EXCELLENT...
Oliant Junior S. | Premières impressionsAll the employees was helpful and nice
SHerika T. | Premières impressionsEvery thing is excellent The staff were owsemoe
Awni M. | Expérience généraleGreat customer service and quick checkin and checkout!! I will recommend this UHaul to everyone!!!
JEFFREY B. | Premières impressionsThere was no light inside the actual storage room, that was the only thing that was inconvenient really.
Elton M. | Expérience généraleVery good customer Service.
Manuel M. | Premières impressionsLike the customer service.
Norma V. | Premières impressionsReally good people
William R. | Premières impressionsA few requirements I wish had been explained prior during phone confirmation instead of once on site deposit charges depends on payment methods and that you have to buy their lock not an option.
Stephanie G. | Premières impressionsGreat Customer Service
JoQuetta W. | Expérience généraleGood experience. Thanks.
Florance h. | Expérience généraleBusy place but they had the truck ready and they appreciate the online reservation and pick process better.
Ally N. | RéservationIt was a pleasure doing business with U-Haul and the staff was excellent
Wally F. | Expérience généraleThe manager on duty and someone that l called to verify a problem was very unprofessional. I only gave an average because of an older man stepped in and tried to smooth over the manager rudeness.
Deborah M. | RéservationVery Helpful staff. Good value for the money
steven c. | RéservationVery helpful and friendly.
Dan C. | Expérience généraleAs always, top rate. Charlie
CHARLES L. | Expérience généraleUhaul has always been nice polite and friendly to me
DONNA M. | Expérience généraleNo issues with facility or staff!!
Adele M. | Expérience généraleEveryone was very helpful.well organized 👍
Christopher J. | RéservationEasy pick up. Easier return. Truck was in great shape and ran well. No issues
Adam M. | RéservationThe service was exactly what I needed.
Daniel D. | Expérience généraleIve had a good experience, but find your 10 $a month fee for 24hr access steep n inconveinent. Perhaps allow for 3 after hours visits a month before a fee is leveied or similar.
michelle w. | RéservationThis was a cancelled reservation.
Santonja L. | RéservationAttentive agents
Audrey S. | Expérience généraleGreat service.
Joseph A. | Expérience généraleDelivery of u-boxes was not on time as promised. Office person stated was "too busy" to return my calls and "didn't have the number of the delivery driver." It cost me 135 $due to 5 1/2 delay!!
Mike s. | Expérience généraleThis facility was great. The store I rented my trailer in grapevine was not it's on William D Tate. I filled a complaint and after several calls they didn't resolve my complaint. So sad!!!
JOE A. | Expérience généraleSo thanks for spamming my email with 136 emails for this review ._. Waited 3HOURS for the manager to get my box UBox. ONE guy in lobby did EVERYTHING. Manager rude & unhelpful. Jock was the real hero.
Jessica W. | Expérience généraleI would definitely store here again if needed.
MARCI S. | Expérience générale