Évaluations des clients U-Haul Moving & Storage of North Tampa
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of North Tampa
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Awni M. le
The saff were very very pleasant This branch is the best I have been renting grom Uhaul for a long time And tbis one been the best of all the manager christina richard Rene courtny daina all owsome people Thanks for all
Ann M. le
I was not familiar with the location but my.brother was and I was very impressed with the location and personnel.
petie H. le
NOTHING
Clyde S. le
Counter people came and went some one always at the counter would have saved me some time
fernando R. le
Awsome service excellent equipment
Oliant Junior S. le
It's all good, no more comments...
brad A. le
Lot staff was great
brenton D. le
Great on return
Anthony H. le
Very impressed with the staff—friendly, helpful and genuine in their service to me.
Catherine D. le
Richard's customer service was excellent and he deserves a 5 star rating. Thank you so much for having an amazing employee like him...Thank you!
steven c. le
I did not like the three steps from the street entrance to the storage unit. It caused me a lot more moving work. I also didn't like the fact that you raised the price without notification
Jennifer R. le
The woman who was working there this morning was amazing, as for the rest of the staff. All were multitasking and getting things done. When I brought the truck back they were right on it and got me out quick, which was great considering we move a whole house in an hour. Thanks to the staff! Awesome job!
Krista R. le
I had a great experience, everyone was always helpful too
Alesha W. le
The workers we're very nice, the facility was very clean. And they help me get in and out in a timely matter. I love this U-haul.
Eryk R. le
Nothing kristina was the best of the best great place great customer service.
Nashali v. le
I appreciate them they called me if something went wrong with my storage unit too which was great because it tells me they are alert
Oluwaseun A. le
The rerun was a pain and my frustration was documented in my account t
kelley G. le
Awesome
JOSE F. le
The most wonderful personal at this location.
Santonja L. le
The staff at this location are awesome. They are all knowledgeable and courtesy, focusing on the client, they get you in and out so that you may carry on with your day. I absolutely love this location. my family members and I have only used this location for a few years now and we will not use another. Thank you guys for providing exceptional service.
Rich S. le
Kristina and staff are awesome. Friendly Professional and timely!
Trina P. le
The photos to approve regarding condition of truck we totally inaccurate as there were scrapes, scuffs and damage. Steering was awful
David B. le
I do not understand why when I made the reservation I was given a pickup location that was closed, and then had a hard time at the second pickup location with them finding the reservation. This caused me valuable time
Cecil M. le
Courtney Ritz was amazing! She went out of her way to explain every aspect of our rental experience as well as described in detail how to drop off after hour in the event we got back in town after the location closed! I will send everyone to this location!
Rodolfo C. le
Nothing everything was excellent!!!
Willie N. le
Outstanding customer service experience. Ms. Ramos went out of her way to assist me. Totally impressed with the way Uhaul took care of me. Thanks again.
JOHN W. le
Great experience overall.
Christopher A. le
Just a general note, it would be nice if even the 10' trucks had ramps. While I know that the decks are lower on U-Haul trucks, the lack of a ramp on the 10' size can make loading/unloading of certain items trickier. Please consider adding this feature as standard on all box truck sizes.
Leonard C. le
Awesome people. very professional and inviting. so nice and accommodating
Bette M. le
My experience is usually good at this place but this time it wasn't. The truck was clean but the truck drove badly. The engine did not change gears easily so it used more gas. Also, they asked me to return the truck at 845 but they were not open so I assumed I was to leave the truck and then they charged me a drop off fee. I think they are trying to find ways to charge more money and they are constantly making changes to their policies and advising you when you return.
Jann M. le
Easy pick up and drop off. Friendly staff. Good price!
Brianna C. le
Needs to improve on customer service and be clear on policies and procedures
George B. le
The computer system was unacceptable. I had set up a reservation for a trailer on line and it indicated that my Outback could tow your 5x8 enclosed trailer. After everything was hooked up, the agent tried to complete the paperwork but the computer said the Outback could not haul that trailer. After about 45 minutes of trying to remedy the situation, and after a call to headquarters to discuss the situation, it was decided to start the reservation all over again. This remedied the situation, but it was very frustrating because I was in a hurry and this started the long day off of the wrong foot.
David M. le
The trailer I rented was dirty and had broken glass that I didn't notice when picking up. I spent 30 minutes cleaning it before I could load it. Also, the process of picking up and returning trucks and trailers needs work and there is not enough customer parking.
Delora B. le
Above average
william D. le
Awesome, can't think of anything you could do better
tony A. le
Thank you and merry Christmas
Megan A. le
The truck was filthy. Break lights did not work in the truck. Transmission problems. Gas tank problems. The location hooked up the auto transporter incorrectly. When I called the location to let them know about the break lights issues before I had even left Florida they redirected me to emergency road side in Arizona. Wasn’t until I called back that they actually looked up another location near me and sent me there to have the lights fixed. Although the location in Valrico was wonderful and able to help fix the truck it still took multiple hours and put me way behind schedule on my trip which caused many other problems.
Jennifer C. le
Wonderful customer service and the van I rented was immaculate! The efficiency of pick-up and return was seamless, fast and as promised. I will return to this location in the future without hesitation.
Samantha M. le
Have a better way to check the vehicle in. Also explain what you need to do when checking it in
JACOB R. le
Thank you! Courtney was extremely helpful, and all other staff I came in contact with were very kind and quick to help me.
Andrea M. le
I had a storage locker at this location for well over a year and I have never dealt with such rude, incompetent people in my life! I couldn't wait to fill my closets and stop paying that enormous bill
Demetris R. le
Nothing
Max P. le
I did not interact with any staff there when I returned the vehicle. But when I called to ask how the check-in went, the staff was friendly, patient, and helpful.
Calvin R. le
Very poor service. I pull up and I had to look for help and when I found someone they had a attitude.
Timothy N. le
Nothing. Drop off was very simple and fast. Staff follow up was friendly and helpful.
Brian G. le
The florida ave. Tampa Fl. Location is run like a well oiled machine.
robyn R. le
When I called and ask if they could help me load the car I wasn’t told there’ was a charge. It wasn’t unit I was almost done I was told it would be 20.00 Not happy
CHRISTINA W. le
Customer service is horrible the wait was over an hour I had 5 people in front of me in it took over an hour to get to the counter the staff are short on picking up uhaul it was one rep working n dropping off it was two but each time the wait was over 25min
Thomas G. le
Trailer was dirty inside but didn’t really effect me as I was hauling a washer & dryer. Guy who handled the hook up didn’t know the difference between an appliance dolly and a regular dolly or a furniture dolly
ABIGAIL M. le
N/A
Jaquana H. le
VERY UNPROFESSIONAL!!!
Kevin G. le
Expensive/ But excellent.
RAYMOND R. le
Nice facility
jan z. le
Will use again if needed.
Priscilla J. le
My unit was located in an no light zone. I went to get my belonging from the storage and there was a roach inside my box. All my boxes was left outside my home. Having to treat for roaches is no joke
damon h. le
Thank you all very much. And I will be using yall again.
Lourdes R. le
Nice price and places
james s. le
Kristina as well as her staff are always very awesome to work with.
steven s. le
Keep up the excellent customer service
jan z. le
Very friendly and polite. Took the time to answered all questions. I would recommend this place.
Dayron |. le
Amazing service
Lourdes R. le
Good service and very professional
Carita F. le
I t was a very professional approach.
Jonathan V. le
Great experience. Just a little pricey for storage
Shirley C. le
Very pleasant experience with Uhaul.
Ron A. le
The staff was awesome! They were very professional and very helpful. I highly recommend this location.
Oliant Junior S. le
Above EXCELLENT...
SHerika T. le
All the employees was helpful and nice
Awni M. le
Every thing is excellent The staff were owsemoe
JEFFREY B. le
Great customer service and quick checkin and checkout!! I will recommend this UHaul to everyone!!!
Elton M. le
There was no light inside the actual storage room, that was the only thing that was inconvenient really.
Manuel M. le
Very good customer Service.
Norma V. le
Like the customer service.
William R. le
Really good people
Stephanie G. le
A few requirements I wish had been explained prior during phone confirmation instead of once on site deposit charges depends on payment methods and that you have to buy their lock not an option.
JoQuetta W. le
Great Customer Service
Florance h. le
Good experience. Thanks.
Ally N. le
Busy place but they had the truck ready and they appreciate the online reservation and pick process better.
Wally F. le
It was a pleasure doing business with U-Haul and the staff was excellent
Deborah M. le
The manager on duty and someone that l called to verify a problem was very unprofessional. I only gave an average because of an older man stepped in and tried to smooth over the manager rudeness.
steven c. le
Very Helpful staff. Good value for the money
Dan C. le
Very helpful and friendly.
CHARLES L. le
As always, top rate. Charlie
DONNA M. le
Uhaul has always been nice polite and friendly to me
Adele M. le
No issues with facility or staff!!
Christopher J. le
Everyone was very helpful.well organized 👍
Adam M. le
Easy pick up. Easier return. Truck was in great shape and ran well. No issues
Daniel D. le
The service was exactly what I needed.
michelle w. le
Ive had a good experience, but find your $10 a month fee for 24hr access steep n inconveinent. Perhaps allow for 3 after hours visits a month before a fee is leveied or similar.
Santonja L. le
This was a cancelled reservation.
Audrey S. le
Attentive agents
Joseph A. le
Great service.
Mike s. le
Delivery of u-boxes was not on time as promised. Office person stated was “too busy” to return my calls and “didn’t have the number of the delivery driver.” It cost me $135 due to 5 1/2 delay!!
JOE A. le
This facility was great. The store I rented my trailer in grapevine was not it’s on William D Tate. I filled a complaint and after several calls they didn’t resolve my complaint. So sad!!!
Jessica W. le
So thanks for spamming my email with 136 emails for this review ._. Waited 3HOURS for the manager to get my box UBox. ONE guy in lobby did EVERYTHING. Manager rude & unhelpful. Jock was the real hero.
MARCI S. le
I would definitely store here again if needed.
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