Customer Reviews for U-Haul Moving & Storage of North Tampa

Évaluation :

5

Excellent services great facility good staff including mr Rene Garcia Very helpful guy 👍👍👍

Évaluation :

5

Customer service needs Improvement on the phone

Évaluation :

5

Need more staff. Wait, wait, wait

Évaluation :

3

The time it takes to check in is unacceptable. We did early check in online and arrived with plenty of time to check in prior to our pick up time and it still took forever to get out of there. We waited 40 mins to be able to pick up truck after arriving. They claim it the computer system. Used them years ago and it was the same thing then too. Other than that everything else was fine.

Évaluation :

1

Make sure that the reservation isn't cancelled mid-order while then overcharging the customer by about 40$.

Évaluation :

5

Great experience all the way through. From pickup to dropoff

Évaluation :

3

Create a larger drop off location for after hours. When we got there the lot was full.

Évaluation :

5

Tre was the man! So nice and helpful! We will be back to this location because of TRE!!

Évaluation :

5

Tre was SOO helpful! We will be back to this location because of HIM and only him!!

Évaluation :

5

Not a thing.

Évaluation :

5

Just be helpful to their needs

Évaluation :

4

Amber uses that annoying tone she's very unhelpful very rude and tried to charge us for a hundred miles when we're using less than 10

Évaluation :

4

We adjusted the order two times as times and situations changed I asked to keep the truck 24 hrs and they had return set up in 8 hrs and also took my sons credit card when he picked up the truck and I had my credit card info in for the sale both names were in for pick up

Évaluation :

5

It was and fast and easy

Évaluation :

5

I valine I forgot a key inside , how do I do to get it back ? Merci

Évaluation :

5

Por lo menos huviera UN empleado que hable espanol.seria buena .por que jay cosa que no entendi Gracias

Évaluation :

3

The direction to the new storage unit wasn't user friendly. As a long term an a loyal customer, had the worst with uhaul employees. Please review my may many messages. Please advise, Andrea 813-900-4619

Évaluation :

1

This location was very unprofessional. They tried to get over on the pricing if your not paying attention to the paperwork

Évaluation :

4

There were a couple of issues with my reservation. I booked the 1st week of July. However, when I arrived for my check-in I was told the storage unit I booked wasn't available. The unit I was given in replacement was smaller then I booked. At the end of the day I was still able to fit my things miraculously. The store was able to rectify the situation at the end of the day as well. The associates at this location were super understanding and helpful but the process could of been smoother.

Évaluation :

2

The reason for this rating is because i made my reservation three weeks before my arrival. When I got there the front person said they can see my reservation was made on 7-12-2021 but someone gave the stroage to someone else. So I was ask to return the next Day because the manager was all ready gone and they didn't had any storage available. To make the story short I'm not a happy camper

Évaluation :

3

The storage locker was up some stairs. Very inconvenient. They also made it sound like the unit was split level. It wasn't. It made my move in harder than it had to be.

Évaluation :

5

They were very kind and helpful

Évaluation :

3

I needed to extend my rental so I called the location and was given incorrect information on who I needed to contact to extend. I spoke with 2 people regarding extending my rental AND asked about the mileage with one way rentals. Both times I was told that it would only be 40 $to extend. Once I dropped off the same person I spoke with said she didn't remember the conversation. It didn't matter to me about the mileage, I just wanted to confirm the procedure/policy. To be told 1 thing twice and then it be different when I dropped off was not professional to me.

Évaluation :

5

I think the tow/haul function which automatically comes on when you start the vehicle can cause an unnecessary waste of gas. It takes close paying attention to.

Évaluation :

3

At the after hours check out it was a dangerous mess. The website pictures an orange drop off box for the keys however it is a slot although it says drop off it looks like the orange box had been taken. The entrance door however was left open so I though I had to drop off the key at a box inside but there wasn't one and I triggered the alarm. Waited for a while to police to show up but management came like swat, thank God they did not draw guns on us. You should really consider updating the key drop location picture on the site, it was pretty dangerous.

Évaluation :

5

Super easy to pickup and drop off, and everyone was super nice and friendly. Definitely going to use this location for future uhaul needs!!!

Évaluation :

5

The entire process was easy. I used the app to pick and drop off. Very smooth.

Évaluation :

1

Over charged me, fraud! Checked in trucks on one day and charged me an extra 3 days late fee!! How about putting the return in the same day and not charge the customer because you didn't get to it.

Évaluation :

1

Over charged me, fraud! Checked in trucks on one day and charged me an extra 3 days late fee!! How about putting the return in the same day and not charge the customer because you didn't get to it.

Évaluation :

5

Smooth drop off process

Évaluation :

5

Best!!!!!!

Évaluation :

5

Is very good

Évaluation :

5

A little packed for a drop off location, but they have a lot if you're picking up

Évaluation :

5

The only complaint I have is that I was not able to drop off the dolly at "any" Uhaul location. This was new to me. I had to drive another 15 miles to reach a center which would accept it. The location I was directed to go to was quite a distance form mine.

Évaluation :

5

Agent was pleasant and helpful! Every time I have come here (twice) that has been standard! Great service, choose this location.

Évaluation :

3

Check-in was long and difficult; I estimated I would drive 10 miles because I was just keeping the truck at home for yard stuff in case of the storm. They wanted to put a standard 100 $mileage hold on my card until I asked for the manager. She grudgingly dropped it to a 50 $mileage hold. I only drove 7 miles!! In contrast, checkout with Christina was wonderfulâ€"easy and pleasant. She charged me for one day instead of two because I brought it back the next day.

Évaluation :

5

Rien

Évaluation :

3

Wait time on phone and in person is excessive. Website links slow, glitchy, don't always work the first few times. No real concern for customer's time. Truck over-deodorized but still had permeating smoke smell. Non smoking trucks should be an option.

Évaluation :

5

The charges, the mileage fees etc were ridiculous. 300 $for a 3 day rental is to much for our businesses budget, so NO, we will not be back.

Évaluation :

4

Aucun

Évaluation :

5

The young man who processed the rental paper work was the same person that checked me back in while it was raining. He was efficient and courteous, and made it a great experience !

Évaluation :

5

This location is the best. I had reserved one on 56th Street a week in advance and when I went to pick it up, no truck was available! The Florida Avenue location went above and beyond to find me a truck and they did!

Évaluation :

5

Bien

Évaluation :

5

Such amazingly friendly and helpful staff!! I loved the convenience and am so thankful for such a pleasant experience!!

Évaluation :

5

Great service and staff!

Évaluation :

5

Thank you for calling when I did not place the lock correctly and friendly due date reminders.

Évaluation :

5

U-Haul is terrific. Thank you for everything.

Évaluation :

5

The ladies on 14 Florida ave is the best the are very very helpful

Évaluation :

5

A few more staff would help them on the weekends or even during the weekends.

Évaluation :

5

All was well!

Évaluation :

5

EVERY TIME I GO AND RESERVE A UHAUL TRUCK, AND OR NEED A STORAGE UNIT THE EMPLOYEES ARE NICE, FUNNY AND VERY MUCH PROFESSIONAL, AND THE PROPERTY IS VERY CLEAN IN MY BOOK BUT SOMETIMES THERE IS A LONG LINE BUT I PREFER THIS LOCATION IT'S VERY CONVENIENT FOR ME AND MY NEEDS THANK YOU UHAUL . IF I NEED THESE SERVICES AGAIN I WILL BE BACK GET THAT☺☺

Évaluation :

5

Redirected to this Uhaul 25 mins from uhaul I booked because uhaul (Ybor city Tampa) did not have my requested reservation available. Again, uhaul should not allow customers to book/reserve rooms/trucks/accessories without promising these items will be there. Especially at free driving for 12 hours all day it's really tough when you arrive and your storage unit isnt available. Also, had to put my mother's stuff in non conditioned room because the climate control room I booked was not available upon arriving. U-Haul I did my part as a customer in reserving my storage unit, it's not good business to leave people out to dry. I will continue going up the ladder due to my experience.

Évaluation :

4

There was no pickup truck available, so we had to rent a vehicle much bigger than we needed

Évaluation :

5

Give more control to each site they can't help with anything outside of a scheduled dropoff or setting up and it's impossible to get ahold of your customer service phone number

Évaluation :

3

I was unhappy with my exit. I live out of state I sent my daughter to get my stuff out. I spoke with the staff. I was never told I had to be present or take pictures. No one helped my properly. They were promises made none kept.

Évaluation :

5

The 1-800 service is terrible. A 15-20 minute wait time is not fair to customers needing assistance with an already difficult day of moving. My location tried their hardest to accommodate the problems of the internet service.

Évaluation :

5

Very helpful staff. Greeted us outside to direct where to park the 26 ft truck. Gave detailed and meaningful explanation for over charges. Excellent Customer service skills.

Évaluation :

3

This location 10415 N Florida Ave, Tampa, FL 33612....is in need of serious HELP, low on staff only 2 members working....with so much inventory need at least 4 members to run location. And most of all need to pick up box and wrapping straps that where lying on floor for more then one day....very hazardous....dangerous....open trailer was very dirty...need to make customers clean it prior to returning....I am still waiting on a refund that I was charged for a dolly and Matt's that were never used...in which it was close out by customer service and not the location, don't know why someone would do that with out see if it was used or not...hmmm when told only truck was use for throwing out furniture that was all hand handle...

Évaluation :

1

I rented a truck and accidentally left my tote bag in the center console and didn't receive a call or anything letting me know I had left it, the bag contained my medicine as well as jewelry. My guess is one of the associates stole it

Évaluation :

5

Merci.

Évaluation :

5

Great everything was

Évaluation :

5

Never rented a storage unit before and was nervous but this was great. I also really liked the mobile process so I could skip the lines.

Évaluation :

5

Accessible, clean, secure

Évaluation :

5

Thank you!! Now happy to be in my new home 😍

Évaluation :

5

thank you u-haul.

Évaluation :

5

Staff every kind and helpful. Made me feel comfortable

Évaluation :

5

It is far too difficult for me to climb stairs with heavy items in a non-climate controlled unit. That is my fault for agreeing to a first available unit on the second floor. An elevator may help a lot of people. Staff was professional and helpful. I enjoy storing items with your location as I have in the past as well.

Évaluation :

2

Although the staff was helpful, the situation was a disaster. I made a reservation on line for the biggest storage unit and when I got there the storage unit I reserved was already occupied. This caused me to have to get a smaller unit which makes my life more hectic than it already is, due to having to pull everything out each time I want something out of the unit. Not only that every time I book something with Uhaul the name that shows up on my reservation which is not my name but it is all my information every time the staff has to go in and fix it so it can reflect my name. It would seem as though it could be permanently fixed by now but it is not.

Évaluation :

5

Excellent experience from start to end. Definitely will use service if needed again. Merci.

Évaluation :

1

Rats running around moved in and moved right out

Évaluation :

5

I appreciate all your patience, for I was in a unique situation!! Thank you guys very much!!

Évaluation :

1

I was giving the wrong unit twice, both in which I moved in and had to move out within a hour. Then I was told to go to another location. When I tried to leave my gate code didn't work. When I finally got out of the gate and arrived at the next facility, my coffee didn't work to get into the facility. By this time the physical office had closed, so I was forced to keep the Uhaul over night because I did not have access to a storage unit.

Évaluation :

4

The gate opener was consistently difficult to operate.

Évaluation :

4

I was pleased with my experience with the staff they were pleasant and helpful. Loved the security

Évaluation :

5

NO COMPLAINTS FROM ME😎😀😁

Évaluation :

5

Staff was amazing and very helpful. Made the move in process very easy, after driving for 4 days all I wanted to do was get rid of all of my stuff and the trailer attached to my car!!!

Évaluation :

5

Good customer service

Évaluation :

1

when I opened the storage I rented I was surprised by a large concrete pillar that supports the roof this unit should never be offered

Évaluation :

5

All good keep up the good work

Évaluation :

5

Perfect to store my stuff. Very clean, and had a great staff if I had any questions..

Évaluation :

5

Excellent experience!!!

Évaluation :

5

The people at this facility were friendly and fun. It's convenient and easy to access.

Évaluation :

4

Very short staffed every time I went in.

Évaluation :

5

The storage facility was clean and well maintained and easily accessible. But the representative I worked with to check in was a bit rude when I explained that I already had a disk lock and did not need to purchase one. Additionally I was a bit confused with the insurance. I added it on for my first month and asked if I could take it off for the second to save a bit of money since for the second "month" as I will only be in the unit for three additional days. At this point I was told the insurance was mandatory even though it is billed as optional when I selected the unit online. It's completely fine if I need to have the insurance I was just a bit confused as that was the first time I heard it referred to as required.

Évaluation :

5

The Staff was VERY helpful and understanding and helped me tremendously. These are hard times for everyone, and you all were more than accommodating. Thanks so much. God Bless!

Évaluation :

2

I felt cheated by a unit with steel column taking up approx 4 square feet in almost dead center of my floor and was given a paltry discount which took 3 months to finally be given. And then when I was I think 6 days late moving out they tried to charge me for an entire month. Then Katrina told me to talk to Marcus to settle it , he gave me a price of half a month , a week more than I used , and then they sent me a bill for another half month even after I moved out a week before the half month I paid for . My worst experience with U Haul in over 50 years of dealing with them .

Évaluation :

5

All the staff are down to earth and will work with anyone no matter what

Évaluation :

5

Dayna Was great and really helpful helping me with storage

Évaluation :

2

Kept raising my rates

Évaluation :

5

Forgot the lady employee's name. She was so patient and kind. She came over twice to the security system I was having problems with. I do appreciate good service she went beyond 5 stars!

Évaluation :

5

Young man most helpful in explaining the workings of my hookup of car & trailer. Forgot his name Joshua?

Évaluation :

5

Need s 24 hour access

Évaluation :

5

Beautiful, secure and well maintained storage facility. Exceptionally clean!

Évaluation :

5

The staff are really great! They are all so very helpful and friendly.

Évaluation :

5

The staff at this location were great! I had just arrived in town and was exhausted from drive and wanted to get unit and unloaded quick. All of staff were professional and very polite. It's like they determined to make sure my experience was great. Thanks to all! Very pleased with my first experience with U-haul storage facility.

Évaluation :

5

It's all good, no more comments...

Évaluation :

3

I did not like the three steps from the street entrance to the storage unit. It caused me a lot more moving work. I also didn't like the fact that you raised the price without notification

Évaluation :

5

I had a great experience, everyone was always helpful too

Évaluation :

4

I appreciate them they called me if something went wrong with my storage unit too which was great because it tells me they are alert

Évaluation :

3

Au-dessus de la moyenne

Évaluation :

1

I had a storage locker at this location for well over a year and I have never dealt with such rude, incompetent people in my life! I couldn't wait to fill my closets and stop paying that enormous bill

Évaluation :

4

S.O.

Évaluation :

1

VERY UNPROFESSIONAL!!!

Évaluation :

5

Expensive/ But excellent.

Évaluation :

5

Nice facility

Évaluation :

5

Will use again if needed.

Évaluation :

2

My unit was located in an no light zone. I went to get my belonging from the storage and there was a roach inside my box. All my boxes was left outside my home. Having to treat for roaches is no joke

Évaluation :

5

Thank you all very much. And I will be using yall again.

Évaluation :

5

Nice price and places

Évaluation :

5

Kristina as well as her staff are always very awesome to work with.

Évaluation :

5

Keep up the excellent customer service

Évaluation :

5

Very friendly and polite. Took the time to answered all questions. I would recommend this place.

Évaluation :

5

Amazing service

Évaluation :

5

Good service and very professional

Évaluation :

5

I t was a very professional approach.

Évaluation :

5

The staff was awesome! They were very professional and very helpful. I highly recommend this location.

Évaluation :

5

Above EXCELLENT...

Évaluation :

5

Like the customer service.

Évaluation :

5

Really good people