Customer Reviews for U-Haul Moving & Storage of North Tampa

6 227 évaluations

10415 N Florida Ave   Tampa, FL 33612
(Btwn Bougainvillea & Fowler)

(813) 933-2821

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(813) 933-2821

10415 N Florida Ave
Tampa, FL 33612
(Btwn Bougainvillea & Fowler)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dania J. 
Évaluation :
5

Truck delivery service to the house

francina M. 
Évaluation :
5

Excelente servicio muy amable

luis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos A. 
Évaluation :
2

Staff was very friendly but they were understaffed and quite frankly, the whole U-HAUL system is antiquated and incredibly inefficient. It shouldn't take 2 hours to rent a truck.

Jocelyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

The entire staff here at this location has been friendly each time we have either returned or picked up here. I appreciate the exceptional work they always do!

Kevin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YARIEL P. 
Évaluation :
4

I was here last week and the blonde lady gave me a hard time about my ID because it was older and not in the best shape so she refused to rent to me, even with a past rental history of about five rentals per month for years now from other locations. I then walked out and drove to the Hillsborough location where the gentlemen processed my rental in five minutes without issue. A few days later I dealt with another Jem at the front desk, younger dark (and blue) haired lady. I needed a pick up truck and was told nothing was available, while staring at one. This was around 10am and after ten minutes of wasting time I finally asked if the “reserved” pick up was reserved for that same day and she says no, their reservation starts tomorrow. I said well I only need it for four hours and will be back by 6pm, long before the “reservation” for tomorrow at 8am. She agreed to rent it to me for a few hours. After taking a year and a day processing me, I get the keys. Go out to the truck and the key won't work, I read the labor and she gave me keys for a van. I go inside to ask because clearly she made a mistake, and she says I decided to give you the van instead. I never asked for the van, never wanted the van, and we explicitly referred only to the pick up at this point, even advising me I had to have it back that same night; then takes it upon herself to give me a van. Now with other customers, she gets extremely rude from behind the desk and as noted above, “I decided to give you the van.” To point to the correct van she comes out from behind the desk to point out the window and upon returning nubs her shoulder into mine while I'm standing still and let's just say she isn't a small individual. Extremely unprofessional. I get in the van and it smells like cat piss and the gas is notably below the 3/4 line that miss personality has noted on my paperwork inaccurately. Wasn't even worth bringing it to her attention. Instead to drive three blocks down the road and back, I put in $10 of gas prior to my arrival to avoid any future hassle, even though I literally didn't even use the gas. Not happy at all, and will never be back to this location. Which is sad, because it's three blocks from my house and the location itself is hide with great potential, but until they do a complete overhaul at the front desk, it's not worth my time or money.

RYAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

NO ERROR OR DISAPPOINTMENT THE CUSTOMER SERVICE EXPERIENCE WAS GREAT THE VEHICLE RENTED ACTUALLY WAS A LIFESAVER THANK YOU AND GOD BLESS U HAUL

EUGENE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justice W. 
Évaluation :
5

Nothing comes to mind.

Cari J. 
Évaluation :
5

The representative was very friendly, explained everything and was able to resolve missing equipment that I had reserved but was unavailable upon my arrival. The techs loaded the trailer on my hitch and explained everything to me as a female that was not condescending or assuming and I appreciated that. On return the young tech that checked the trailer in was also very helpful and luckily reminded of my rented dolly as I had left in in the old apartment. I was able to retrieve it and he finalized my receipt. Much thanks with his patience and cooperation. They could have easily penalized me but they did the right thing. I will most likely drive a few extra miles for my college kids next move just to work with this particular dealer.

Ilona I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VALARIE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn M. 
Évaluation :
4

way too slow check in process

James H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sam T. 
Évaluation :
5

Nothing...Customer service exceeds expectations!! Thank you for always accommodating me with smiles on your face.

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Service and equipment were excellent. Rental was easy to schedule and complete. Staff was professional and knowledgeable. Good experience.

Sam P. 
Évaluation :
5

The staff, especially Angie, was very helpful. It's a long process checking in and checking out on your phone so make sure you leave time to follow the process.

Christy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam B. 
Évaluation :
2

ENSURE THE CUSTOMER RECEIVES THE TRUCK THEY'VE RESERVED! ESPECIALLY IF YOU HAVE PAID IN FULL!! IT TOOK ALMOST AN HOUR JUST TO GET THE UHAUL DUE TO YOUR SYSTEM ISSUES, LACK OF TRAINING AND COMMUNICATION! THIS RENTAL EXPERIENCE WAS BY FAR THE WORST I'VE EVER HAD IN THE LAST 15 YEARS!! IF YOU DON'T HAVE DOLLIES, LET YOUR CUSTOMERS KNOW PRIOR TO THEM COMING IN TO RENT THEM! IF YOU'RE OUT OF TRUCKS, COMMUNICATE IN ADVANCE WITH YOUR CUSTOMERS TO AVOID PROBLEMS AND ISSUES!! THE STAFF HAD DECENT ATTITUDES OVERALL, BUT THE BUSINESS ASPECT WAS NOT ACCEPTABLE WHATSOEVER.

Raheem W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas W. 
Évaluation :
5

Provide ample scheduled customer service agents (on hand) to timely and effectively service volume of customers waiting to rent uhaul vehicles and storage units. When I paid for and picked up trailer I had already reserved, there was only one fantastic, professional and knowledgeable staff member (Star) working the customer service counter with each of the three counter sevice spots occupied by customers (one was me) with 4 other customers waiting in line. Star was definitely multi-tasking, getting it done, she texted co-workers for help yet I didn't witness any support help showing up to help until I was leaving the office area, I opened the door for the two other staff ladies (who were outside) to enter into the customer service area so they could come to Star's aid. Big big huge work ethics to Star for holding it down, getting it done for us, your uhaul customers.

Pauline M. 
Évaluation :
5

What can you do to improve? Nothing. You have an excellent staff at this location!

rodney B. 
Évaluation :
5

Open earlier on Sunday.

carolyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
5

Rien

trenton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Inpone N. 
Évaluation :
5

I'd say overall the experience was great, Starr was super friendly and so was Laura I think her name was forgive me if not. The only tiny thing I would change is the pick up truck was a little bit dirty on the inside. I hate to be “Karen” lol but that was the only thing I would change is a more clean vehicle.

Angelina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYDEL G. 
Évaluation :
2

The staff acts as if you interrupted their phone browsing or whatever tf they were doing.

Johnnie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo T. 
Évaluation :
5

no comment

CHRIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene E. 
Évaluation :
5

Thank you guys

Thomas T. 
Évaluation :
1

Hire employees that are knowledgeable about services and capable of performing job duties! Service is always slow here and yesterday experience was horrible. I made a reservation and didn't get any of the equipment

brittny T. 
Évaluation :
5

Staff was wonderful

Leslie Paul W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arias salazar I. 
Évaluation :
5

When i entered the vehicle is had a little odor, also the tire pressure sensor light was on when I first got in van, but I just went ahead and stopped off highway and put air in it at gas station. Just hope everything is good to go next time I rent as I'm a repeat customer. Other than that the staff is amazing and I love renting from this location mainly cause the staff are such great people.

CHRISTOPHER S. 
Évaluation :
3

The representative who aided me in securing my automobile to the auto transport attached the wheel tie down incorrectly. It came off the driver's side wheel during trip. I was unable to secure tire because mechanism was inoperable due to setup by UHAUL representative. It took the Takoma Park UHAUL representative quite awhile to untangle the wheel securing mechanism UHAUL representative. The passenger side wheel that I secured had no problems. The way to improve service is to make sure UHAUL representative know what they are doing because in most cases customer does not. If both mechanism that secured the tire to the auto transport were inoperable it could have caused serious problems.

ANDRE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOURDES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charletta C. 
Évaluation :
3

Too far away from me. By taking it there I was able to save $120.. That was the only reason I took it there.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOGAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARISTIDES A. 
Évaluation :
1

When I first went to pick up the uhaul I was embarrassed by both cashiers bc the computers kept denying my credit cards, they ended up using the credit card I had in the account which was the same one that they were scanning and if finally went through, on top of that I turned in the uhaul correctly , scary the barcode etc, yet I still got charged $20 for the after hour service fee, and $15 for 3 gallons of gasoline that I didn't not use. Something that should of cost me less then $40 ended up being $80. I plan on never using uhaul again unless I'm desperate and never this location.

Seth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Process was very easy.

JEFFREY M. 
Évaluation :
5

First time I rented a UHAUL . Was very satisfied.

ellis K. 
Évaluation :
5

Back up camera and cruise control, I thought if I brought it back 2 days early, I would get some sort of rebate, please let me know who to contact

Doyle D. 
Évaluation :
5

The stuff was really friendly, the only think it was the tag that it was expired you need to check that

mark B. 
Évaluation :
5

Safety concern. Driver's side view mirror would move down while driving making it difficult to properly see.

Guillermo R. 
Évaluation :
5

Outstanding service

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERCEDES D. 
Évaluation :
5

Every truck that I have recently rented has needed some sort of mechanical repair/ maintenance. Start driving the trucks so you know when something needs fixing! Do routine maintenance.

Jerilyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie L. 
Évaluation :
5

Totally forgot the representative that assisted me this day, but she totally went above and beyond with no effort. Loved her.

Kiela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
3

My experience with the U-Haul service was great. the day I come came in to pick up the pick-up truck the guy(guy with a ponytail) that helped me was knowledgeable regarding every question I asked about the rental. Made the process go very smoothly and quickly . When I returned the rental that when I ran into a VERY rude employee. He was a Spanish guy with the bad skin in the front and he was VERY rude & dismissed me two different times. I was thinking maybe he wasn't in the clock but just killing company time. Then I noticed that he took the time to speak & help with a guy that walked in after me. I felt as if I was dismissed due to the fact that I was a women. I don't know why the Spanish guy with the bad skin felt the need to be rude to me. For that reason I wouldn't recommend family or friends to go to that location because of that rude guy.

Chandra G. 
Évaluation :
4

Return process was a little scattered, but the staff was excellent!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enid T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhoda T. 
Évaluation :
5

Best

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

george C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Altonette E.  |  Premières impressions 
Évaluation :
4

They need Spanish customer services

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fenol D. 
Évaluation :
5

Very satisfied 😊 your personal very professional nice people Thank you.

Javier R.  |  Premières impressions 
Évaluation :
5

Trucks need to be serviced more often. The brakes were bad.

Jeri S. 
Évaluation :
5

It was hard to talk directly to the store I was dealing with., it was always transferred to the help desk They answered all my questions but it would have been nice to have a firm answer with the store I was dealing with. Overall grade tho was an A.

don M. 
Évaluation :
5

Amazing staff and very helpful

Tashia Z. 
Évaluation :
4

I only have a few problems: 1. The unit is listed as 9' high, but I don't have use of 9' due to pipes and a red line on the wall as a warning, that should be provided before renting the unit. 2. There are not enough carts in case multiple people are there loading/unloading. I went there to unload and a group had both carts, leaving nothing for anyone else. 3. People leave carts wherever they please, so they are not always in the front.

NATHAN H.  |  Premières impressions 
Évaluation :
5

Very polite, great customer service skills, over a great experience thank you to the lady whom checked me in and to the guy who checked the truck when I returned…

Candace N. 
Évaluation :
5

Every time I visited the facility, it was secured and clean. I felt confident in the safety of my belongings while they were kept here. I would definitely use them again; the monthly cost was well worth it!

Darlene K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua K. 
Évaluation :
1

I returned the vehicle with the same amount gas present during the time of rental, but still they charged me extra money arguing that the amount of aga was not same

Sharath G. 
Évaluation :
3

I was told to call customer service to check availibilty for a one-way rental and after being told by the representive on the phone that there was nothing he could do to assist me I ended the call. When I returned to the counter to continue with my existing reservation I was told an "notification alert" was put on my order because I hung up. I didn't appreciate that considering I wasn't rude or disrespectful to the respresentative on the phone. I'd appreciate if customer service didn't flag customer's account unnecessarily. Even the representative at the counter laughed at the unnecessary alert that was put on my account.

Thalia K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOBERT L. 
Évaluation :
5

PERFECT rental - no complaints!! Fast service at pick up and drop off. Thanks!!

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flossie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charnita L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arman M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
5

Merci

Robert W.  |  Premières impressions 
Évaluation :
5

Happy customer here!!

JESSICA C. 
Évaluation :
5

The staff was awesome! Very kind and helpful!

DYLAN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suhail C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA G.  |  Expérience générale 
Évaluation :
5

She went beyond to find me a storage unit. Thank you Dayna

Nancy K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG H.  |  Premières impressions 
Évaluation :
1

There again too many problems to list ! The place needs help !

Gary J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pattie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEANDRIA J.  |  Premières impressions 
Évaluation :
5

I had issues with remembering my gate code, as well as my storage unit number  So I went inside to the office several times during my time there. All of the staff I encountered were just Fabulous. Friendly, Professional, Knowledgeable, and a pleasure to work with. Thank you for hiring the best. How about a pay raise for your employees 樂 Sincerely, Kathleen Bristol

kathleen b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE D.  |  Premières impressions 
Évaluation :
5

Buena atención

NANCY L.  |  Premières impressions 
Évaluation :
5

Nice customer service

OLIANT S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ileana C.  |  Expérience générale 
Évaluation :
1

Dayana Rodriguez Tampa Florida location lied and said that I was still renting a storage unit there when in fact I moved out of the unit back in October 2021 just check the cameras but yet she has been billing me as if I'm still renting a unit there. She needs to be fired for committing fraud for using my information to rent a storage when she knows I've moved out

Ebony H.  |  Expérience générale 
Évaluation :
5

I've been storing at this U-Haul for approximately 4 years now. They've always been very helpful!

Green Orchid L.  |  Expérience générale 
Évaluation :
5

Muy buenos en asistencia

Olman M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ylonda B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D.  |  Expérience générale 
Évaluation :
1

El personal no fue para nada amable.. incluso tuve que pagar por algo que no deje abandonado yo Quise pagar por un día y me cobraron un mes completo

Elier R.  |  Expérience générale 
Évaluation :
5

Le personnel était amical et serviable. My only disappointment was that the biggest unit 10x10 was only 6ft high. I just moved to Florida and don't know the area, I had all of my belongings with me. If I wasn't on such a time crunch or hadn't gotten rid of most of my big stuff I would have had to go to a different storage place. Because it wouldn't have fit. I was very disappointed in that.  

Keith G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLENE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kattleone Communication K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLENE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline M.  |  Premières impressions 
Évaluation :
1

Call from Amber, was not accurate and unjustifiable. My gas was wasted for an unnecessary trip. Something else was the cause for her actions.

ROSE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elezid C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marqita M.  |  Expérience générale 
Évaluation :
5

Uhaul makes the whole process of renting a storage unit very easy & convenient.

Iris B.  |  Expérience générale 
Évaluation :
5

I loved this storage unit. Cleanly and up to date. A/c helps

rodney w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayson D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eduardo v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleida P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABBAS K.  |  Expérience générale 
Évaluation :
1

Bad customer service. I would not go back nor recommend anyone to this location

WILSON G.  |  Expérience générale 
Évaluation :
5

Me encantan U Haul muy excelentes

Juana R.  |  Expérience générale 
Évaluation :
1

I sold me had to be cut off by a locksmith before I could move in it cost me extra $200 with the mover because of the delay and $100 for the locksmith. No one would come over to the unit and help me. One month after I moved in I got a email saying I had the inappropriate lock I was locked out of my storage unit. And I just recently got another email telling them it's urgent I need to contact them they didn't like the way I locked my unit. Will never rent from U-Haul truck or a storage unit again

Holly S.  |  Expérience générale 
Évaluation :
5

I LOVED the neighborhood item area idea. We could really use trash cans but there were none onsite or employees and no one ever answered the phones.

DONNA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mildred L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtis H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Glenn D.  |  Expérience générale 
Évaluation :
2

The worker Tre was a very nice young man and helped us a lot!!! But not the female worker

Hector G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Expérience générale 
Évaluation :
3

I reserve a unit at one location, when I arrive, they said its not available, they send me to another location that had a 10x10 unit. Which was further away, meanwhile I rented a uhaul truck prior which increased my mileage and expenses. I was on Budget and it through me off.. I shouldn't have to pay for extra mileage/gas/fees when I scheduled accordingly to my home. I should get refunded. 862 201 9322 if u can call me if this is possible.. See notes on reservation..

Sabrina D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pritam M.  |  Expérience générale 
Évaluation :
3

Some of the staff was friendly, and the other just looks you up and down. Never answered any questions.

Maria W.  |  Expérience générale 
Évaluation :
5

The young lady who assisted me was professional, friendly, and knowledgeable. I had Never rented a storage unit before. I had Many questions which she knew all the answers. The unit itself was clean. I did see a rat container thingy to capture rodents as soon as I stepped in the unit. It definitely wasn't something I expected. But I guess I should be glad they have it. I am very satisfied with my unit and the cleanliness of the entire site.

kathleen b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindley H.  |  Expérience générale 
Évaluation :
5

I was glad to find the unit size that I needed immediately but I would have liked to have found one closer to my residence

Clem B.  |  Online Move In 
Évaluation :
5

The staff members were great and willing to help, but the storage units were on the smaller size because the ceiling is only 6 feet tall. I ended having to get a second unit which doubled my monthly cost.

Lidio R.  |  Expérience générale 
Évaluation :
5

The crew was absolutely helpful, they attended to every one of my requests. They made my move a great experience overall. I highly recommend this location to anyone that's looking for moving or storage needs.

Pritam M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abigail M.  |  Premières impressions 
Évaluation :
4

A young man, Tray Davis, was exceptional.

Mikayla S.  |  Premières impressions 
Évaluation :
2

I made my reservation almost a month ago and when I arrived at the location, I was first informed the computers were down and I had to wait roughly one hour for them to come back up. When they finally came back up I was informed by the shift manager, there were no storage units available. I attempted to contact the store manager, but had no response. I next tried to contacted the GM from my cell a couple times to hopefully have the issue resolved, but no luck. I next attempted to call the GM from the store phone and she answered. I explained to her my situation, and she informed me she would make a call to the manager on shift, but never did. The GM was no help at all and never contacted me back to give me an update. Luckily one of the gentleman at the store noticed how frustrated I was because I was waiting for an hour for the computers to come back up and to then be informed there was no storage available. I also had a trailer to return and limited time and he luckily found me another storage unit. This was by far the worst UHAUL experience yet. Only good news was the gentleman on shift came through in the end!!!

JAMES A.  |  Premières impressions 
Évaluation :
5

Excellent services great facility good staff including mr Rene Garcia Very helpful guy 👍👍👍

ANGELA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonita G.  |  Premières impressions 
Évaluation :
3

The direction to the new storage unit wasn't user friendly. As a long term an a loyal customer, had the worst with uhaul employees. Please review my may many messages. Please advise, Andrea 813-900-4619

ANDREA D.  |  Premières impressions 
Évaluation :
4

There were a couple of issues with my reservation. I booked the 1st week of July. However, when I arrived for my check-in I was told the storage unit I booked wasn't available. The unit I was given in replacement was smaller then I booked. At the end of the day I was still able to fit my things miraculously. The store was able to rectify the situation at the end of the day as well. The associates at this location were super understanding and helpful but the process could of been smoother.

Angeline S.  |  Premières impressions 
Évaluation :
2

The reason for this rating is because i made my reservation three weeks before my arrival. When I got there the front person said they can see my reservation was made on 7-12-2021 but someone gave the stroage to someone else. So I was ask to return the next Day because the manager was all ready gone and they didn't had any storage available. To make the story short I'm not a happy camper

Juan V.  |  Premières impressions 
Évaluation :
3

The storage locker was up some stairs. Very inconvenient. They also made it sound like the unit was split level. It wasn't. It made my move in harder than it had to be.

Cliff H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindley H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daron I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERICK S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony P.  |  Premières impressions 
Évaluation :
5

Such amazingly friendly and helpful staff!! I loved the convenience and am so thankful for such a pleasant experience!!

Morgan P.  |  Expérience générale 
Évaluation :
5

Thank you for calling when I did not place the lock correctly and friendly due date reminders.

Barbara P.  |  Expérience générale 
Évaluation :
5

EVERY TIME I GO AND RESERVE A UHAUL TRUCK, AND OR NEED A STORAGE UNIT THE EMPLOYEES ARE NICE, FUNNY AND VERY MUCH PROFESSIONAL, AND THE PROPERTY IS VERY CLEAN IN MY BOOK BUT SOMETIMES THERE IS A LONG LINE BUT I PREFER THIS LOCATION IT'S VERY CONVENIENT FOR ME AND MY NEEDS THANK YOU UHAUL . IF I NEED THESE SERVICES AGAIN I WILL BE BACK GET THAT☺☺

Allison N.  |  Expérience générale 
Évaluation :
3

I was unhappy with my exit. I live out of state I sent my daughter to get my stuff out. I spoke with the staff. I was never told I had to be present or take pictures. No one helped my properly. They were promises made none kept.

Keisha M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan M.  |  Expérience générale 
Évaluation :
5

Merci.

Brian P.  |  Expérience générale 
Évaluation :
5

Great everything was

Earl k.  |  Premières impressions 
Évaluation :
5

Never rented a storage unit before and was nervous but this was great. I also really liked the mobile process so I could skip the lines.

Ashley H.  |  Online Move In 
Évaluation :
5

Accessible, clean, secure

ABBAS K.  |  Premières impressions 
Évaluation :
5

Thank you!! Now happy to be in my new home 😍

pamela m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES N.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAM B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS A.  |  Premières impressions 
Évaluation :
5

thank you u-haul.

Aref A.  |  Expérience générale 
Évaluation :
5

Staff every kind and helpful. Made me feel comfortable

Casieenah A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
5

It is far too difficult for me to climb stairs with heavy items in a non-climate controlled unit. That is my fault for agreeing to a first available unit on the second floor. An elevator may help a lot of people. Staff was professional and helpful. I enjoy storing items with your location as I have in the past as well.

DANIELLE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ORY W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANAY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAOMI R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa Alexandra R.  |  Expérience générale 
Évaluation :
2

Although the staff was helpful, the situation was a disaster. I made a reservation on line for the biggest storage unit and when I got there the storage unit I reserved was already occupied. This caused me to have to get a smaller unit which makes my life more hectic than it already is, due to having to pull everything out each time I want something out of the unit. Not only that every time I book something with Uhaul the name that shows up on my reservation which is not my name but it is all my information every time the staff has to go in and fix it so it can reflect my name. It would seem as though it could be permanently fixed by now but it is not.

leisan t.  |  Premières impressions 
Évaluation :
5

Excellent experience from start to end. Definitely will use service if needed again. Merci.

Sonia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUSTAVO P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAOMI R.  |  Premières impressions 
Évaluation :
1

Rats running around moved in and moved right out

LaRissa R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle R.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

walter b.  |  Expérience générale 
Évaluation :
5

I appreciate all your patience, for I was in a unique situation!! Thank you guys very much!!

Eddie N.  |  Premières impressions 
Évaluation :
1

I was giving the wrong unit twice, both in which I moved in and had to move out within a hour. Then I was told to go to another location. When I tried to leave my gate code didn't work. When I finally got out of the gate and arrived at the next facility, my coffee didn't work to get into the facility. By this time the physical office had closed, so I was forced to keep the Uhaul over night because I did not have access to a storage unit.

CHERRELLE V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie H.  |  Expérience générale 
Évaluation :
4

The gate opener was consistently difficult to operate.

Allen S.  |  Expérience générale 
Évaluation :
4

I was pleased with my experience with the staff they were pleasant and helpful. Loved the security

Anthony P.  |  Expérience générale 
Évaluation :
5

NO COMPLAINTS FROM ME😎😀😁

Allison N.  |  Premières impressions 
Évaluation :
5

Staff was amazing and very helpful. Made the move in process very easy, after driving for 4 days all I wanted to do was get rid of all of my stuff and the trailer attached to my car!!!

Mariana E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS V.  |  Premières impressions 
Évaluation :
5

Good customer service

Norma V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald W.  |  Expérience générale 
Évaluation :
1

when I opened the storage I rented I was surprised by a large concrete pillar that supports the roof this unit should never be offered

Acir R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasser Z.  |  Premières impressions 
Évaluation :
5

All good keep up the good work

Willie D.  |  Expérience générale 
Évaluation :
5

Perfect to store my stuff. Very clean, and had a great staff if I had any questions..

rick p.  |  Expérience générale 
Évaluation :
5

Excellent experience!!!

MOHAMMED I.  |  Expérience générale 
Évaluation :
5

The people at this facility were friendly and fun. It's convenient and easy to access.

TINA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

america r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret J.  |  Expérience générale 
Évaluation :
4

Very short staffed every time I went in.

Denise L.  |  Expérience générale 
Évaluation :
5

The storage facility was clean and well maintained and easily accessible. But the representative I worked with to check in was a bit rude when I explained that I already had a disk lock and did not need to purchase one. Additionally I was a bit confused with the insurance. I added it on for my first month and asked if I could take it off for the second to save a bit of money since for the second "month" as I will only be in the unit for three additional days. At this point I was told the insurance was mandatory even though it is billed as optional when I selected the unit online. It's completely fine if I need to have the insurance I was just a bit confused as that was the first time I heard it referred to as required.

Samantha B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne B.  |  Expérience générale 
Évaluation :
5

The Staff was VERY helpful and understanding and helped me tremendously. These are hard times for everyone, and you all were more than accommodating. Thanks so much. God Bless!

Marc L.  |  Expérience générale 
Évaluation :
2

I felt cheated by a unit with steel column taking up approx 4 square feet in almost dead center of my floor and was given a paltry discount which took 3 months to finally be given. And then when I was I think 6 days late moving out they tried to charge me for an entire month. Then Katrina told me to talk to Marcus to settle it , he gave me a price of half a month , a week more than I used , and then they sent me a bill for another half month even after I moved out a week before the half month I paid for . My worst experience with U Haul in over 50 years of dealing with them .

William S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariela S.  |  Expérience générale 
Évaluation :
5

All the staff are down to earth and will work with anyone no matter what

Shawn j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry g.  |  Premières impressions 
Évaluation :
5

Dayna Was great and really helpful helping me with storage

Francisco G.  |  Premières impressions 
Évaluation :
2

Kept raising my rates

Leonard T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franky O.  |  Online Move In 
Évaluation :
5

Forgot the lady employee's name. She was so patient and kind. She came over twice to the security system I was having problems with. I do appreciate good service she went beyond 5 stars!

Elaine H.  |  Premières impressions 
Évaluation :
5

Young man most helpful in explaining the workings of my hookup of car & trailer. Forgot his name Joshua?

Elaine H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret J.  |  Premières impressions 
Évaluation :
5

Need s 24 hour access

Anthony M.  |  Expérience générale 
Évaluation :
5

Beautiful, secure and well maintained storage facility. Exceptionally clean!

diane r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jayde b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela E.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Fernando D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas L.  |  Expérience générale 
Évaluation :
5

The staff are really great! They are all so very helpful and friendly.

Francis C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria F.  |  Expérience générale 
Évaluation :
5

The staff at this location were great! I had just arrived in town and was exhausted from drive and wanted to get unit and unloaded quick. All of staff were professional and very polite. It's like they determined to make sure my experience was great. Thanks to all! Very pleased with my first experience with U-haul storage facility.

Francis C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara K.  |  Expérience générale 
Évaluation :
5

It's all good, no more comments...

Oliant Junior S.  |  Expérience générale 
Évaluation :
3

I did not like the three steps from the street entrance to the storage unit. It caused me a lot more moving work. I also didn't like the fact that you raised the price without notification

steven c.  |  Expérience générale 
Évaluation :
5

I had a great experience, everyone was always helpful too

Krista R.  |  Expérience générale 
Évaluation :
4

I appreciate them they called me if something went wrong with my storage unit too which was great because it tells me they are alert

Nashali v.  |  Expérience générale 
Évaluation :
3

Au-dessus de la moyenne

Delora B.  |  Premières impressions 
Évaluation :
1

I had a storage locker at this location for well over a year and I have never dealt with such rude, incompetent people in my life! I couldn't wait to fill my closets and stop paying that enormous bill

Andrea M.  |  Expérience générale 
Évaluation :
4

S.O.

ABIGAIL M.  |  Expérience générale 
Évaluation :
1

VERY UNPROFESSIONAL!!!

Jaquana H.  |  Premières impressions 
Évaluation :
5

Expensive/ But excellent.

Kevin G.  |  Expérience générale 
Évaluation :
5

Nice facility

RAYMOND R.  |  Expérience générale 
Évaluation :
5

Will use again if needed.

jan z.  |  Expérience générale 
Évaluation :
2

My unit was located in an no light zone. I went to get my belonging from the storage and there was a roach inside my box. All my boxes was left outside my home. Having to treat for roaches is no joke

Priscilla J.  |  Expérience générale 
Évaluation :
5

Thank you all very much. And I will be using yall again.

damon h.  |  Expérience générale 
Évaluation :
5

Nice price and places

Lourdes R.  |  Expérience générale 
Évaluation :
5

Kristina as well as her staff are always very awesome to work with.

james s.  |  Expérience générale 
Évaluation :
5

Keep up the excellent customer service

steven s.  |  Expérience générale 
Évaluation :
5

Very friendly and polite. Took the time to answered all questions. I would recommend this place.

jan z.  |  Premières impressions 
Évaluation :
5

Amazing service

Dayron |.  |  Expérience générale 
Évaluation :
5

Good service and very professional

Lourdes R.  |  Premières impressions 
Évaluation :
5

I t was a very professional approach.

Carita F.  |  Premières impressions 
Évaluation :
4

Great experience. Just a little pricey for storage

Jonathan V.  |  Expérience générale 
Évaluation :
4

Very pleasant experience with Uhaul.

Shirley C.  |  Expérience générale 
Évaluation :
5

The staff was awesome! They were very professional and very helpful. I highly recommend this location.

Ron A.  |  Premières impressions 
Évaluation :
5

Above EXCELLENT...

Oliant Junior S.  |  Premières impressions 
Évaluation :
5

All the employees was helpful and nice

SHerika T.  |  Premières impressions 
Évaluation :
5

Every thing is excellent The staff were owsemoe

Awni M.  |  Expérience générale 
Évaluation :
5

Great customer service and quick checkin and checkout!! I will recommend this UHaul to everyone!!!

JEFFREY B.  |  Premières impressions 
Évaluation :
3

There was no light inside the actual storage room, that was the only thing that was inconvenient really.

Elton M.  |  Expérience générale 
Évaluation :
5

Very good customer Service.

Manuel M.  |  Premières impressions 
Évaluation :
5

Like the customer service.

Norma V.  |  Premières impressions 
Évaluation :
5

Really good people

William R.  |  Premières impressions 
Évaluation :
4

A few requirements I wish had been explained prior during phone confirmation instead of once on site deposit charges depends on payment methods and that you have to buy their lock not an option.

Stephanie G.  |  Premières impressions 
Évaluation :
5

Great Customer Service

JoQuetta W.  |  Expérience générale 
Évaluation :
5

Good experience. Thanks.

Florance h.  |  Expérience générale 
Évaluation :
5

Busy place but they had the truck ready and they appreciate the online reservation and pick process better.

Ally N.  |  Réservation 
Évaluation :
5

It was a pleasure doing business with U-Haul and the staff was excellent

Wally F.  |  Expérience générale 
Évaluation :
2

The manager on duty and someone that l called to verify a problem was very unprofessional. I only gave an average because of an older man stepped in and tried to smooth over the manager rudeness.

Deborah M.  |  Réservation 
Évaluation :
5

Very Helpful staff. Good value for the money

steven c.  |  Réservation 
Évaluation :
5

Very helpful and friendly.

Dan C.  |  Expérience générale 
Évaluation :
5

As always, top rate. Charlie

CHARLES L.  |  Expérience générale 
Évaluation :
5

Uhaul has always been nice polite and friendly to me

DONNA M.  |  Expérience générale 
Évaluation :
5

No issues with facility or staff!!

Adele M.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful.well organized 👍

Christopher J.  |  Réservation 
Évaluation :
5

Easy pick up. Easier return. Truck was in great shape and ran well. No issues

Adam M.  |  Réservation 
Évaluation :
5

The service was exactly what I needed.

Daniel D.  |  Expérience générale 
Évaluation :
4

Ive had a good experience, but find your $10 a month fee for 24hr access steep n inconveinent. Perhaps allow for 3 after hours visits a month before a fee is leveied or similar.

michelle w.  |  Réservation 
Évaluation :
1

This was a cancelled reservation.

Santonja L.  |  Réservation 
Évaluation :
4

Attentive agents

Audrey S.  |  Expérience générale 
Évaluation :
5

Great service.

Joseph A.  |  Expérience générale 
Évaluation :
1

Delivery of u-boxes was not on time as promised. Office person stated was "too busy" to return my calls and "didn't have the number of the delivery driver." It cost me $135 due to 5 1/2 delay!!

Mike s.  |  Expérience générale 
Évaluation :
5

This facility was great. The store I rented my trailer in grapevine was not it's on William D Tate. I filled a complaint and after several calls they didn't resolve my complaint. So sad!!!

JOE A.  |  Expérience générale 
Évaluation :
1

So thanks for spamming my email with 136 emails for this review ._. Waited 3HOURS for the manager to get my box UBox. ONE guy in lobby did EVERYTHING. Manager rude & unhelpful. Jock was the real hero.

Jessica W.  |  Expérience générale 
Évaluation :
5

I would definitely store here again if needed.

MARCI S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page