Évaluations des clients U-Haul Moving & Storage of Northeast

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Northeast

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Isac M. le

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None,

Denise G. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Mariana M. le

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Le client n'a pas laissé de commentaire.

brenda b. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Had no issues with equipment or picking up the truck. They ensured that my total bill was correct with no overcharges!

Ashley C. le

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More in detail inspection, in my way to Idaho one of the trailer's light was out and the cover of the other side just fell off. I stopped with a "certified uhaul store in denver Colorado. And he told me that he wasn't able to help in fixing the trailer's lights, that I have to call road side assistance. I had to fix at least 1 light myself. And drove around 1000 miles more with only 1 light working

john w. le

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Le client n'a pas laissé de commentaire.

ruth o. le

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Le client n'a pas laissé de commentaire.

allejandra l. le

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Le client n'a pas laissé de commentaire.

Anthony M. le

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Recovery team picked up the trailer because my truck broke down fro the trailer.

Jorge C. le

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Staff was very helpful and courteous.

Luis Antonio M. le

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Explain each service and advise of the additional fees charged for services accepted/requested.

James H. le

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Le client n'a pas laissé de commentaire.

Bryan C. le

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Le client n'a pas laissé de commentaire.

ROYDON T. le

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Everything was great! Keep up the good work

Yariel A. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Le client n'a pas laissé de commentaire.

Eddie C. le

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None

Michael F. le

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Le client n'a pas laissé de commentaire.

GILBERT A. le

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I thought because I reserved over the phone it would be faster but when I arrived at the appointed time 8am I had to redo everything I had already done over the phone...

Tiffiny T. le

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Reserved my vehicle (cargo van) and went with the mobile check out method. Arrived in time. Received instructions where vehicle was located. When I arrived and went to check the passenger door, a storage employee jumped in vehicle, looked at me and my daughters and drove off. He parked the vehicle in front of building and went inside after giving us a snarky glare. By the time I got up to the front of the building I saw the employee leave out a side door. So we waited. He finally reappeared with a customer and instructed my daughter to exit the vehicle because it was rented out. I told him that can’t be because I reserved it online and received instructions. He just walked off and went back inside. After going inside and talking to someone else, the other employee was able to verify my reservation and that my vehicle was given away. Thankfully a truck was available. A simple “can I help you with something” would have sufficed instead of jumping in the vehicle and taking off. What is the point of making reservations ahead of time if your vehicle is given away right in front of your face?

Randy L. le

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They have always taken care of our needs. Grear customer service. Highly recommend this location all the gentlemen are polite n know what they are doing. Great experience in both pick n drop off

Palaire B. le

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Customer service was terrible, representative “Mike” was terrible. The entire experience of when the U-Haul trailer tired bussed no one showed empathy from customer service.

Yaira D. le

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Le client n'a pas laissé de commentaire.

sergio v. le

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Well the guy who opened the door in the morning supposed open the store at 7:00am he opened at 7:15 on top of that , the guy did not greet when I entered the store not until I got to the front desk all I received was a “what’s up” when I told him I was returning. Truck and I wanted my deposit change he simply reply “listen I got a lot of things to do I’ll check the truck when I have the time “ gladly the other gentleman showed up and he was very polite not like the first asshole thanks

lori r. le

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The staff at the Dyer UHaul made my move from El Paso to Orange less stressfull. Great staff!

Jim M. le

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Not enough people at the front desk. One person...that's it. Meanwhile the phone is ringing and being answered, and so we wait for the end of numerous phone calls. Upon my return of the vehicle I was waiting in line as the phone calls continued. Three workers are wandering around, but to me it seemed like they were disorganized. Finally, a worker, the managerI'm guessing, sees that I have a key in my hand and says, "Are you returning a vehicle?" I say yes and he says go outside, AJ is out there. AJ was there, but I had to hunt him down. In short, the workers seem to not be paying attention to the customers. That being said, the vehicle was spotless and the services was good...not as good as it could be.

Erik F. le

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Truck was there but car dolly wasnt. Had to drive across town for dolly. Everyone seemed confused. Dolly wasnt mounted correctly so lights did not work. I tried to reseat lighting and they didnt come on. Had to drive with no lights in the dard

David A. le

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everyone was eager and willing to assist us and did very well thank you. david

Ricardo Z. le

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VERY GOOD SERVICE

Blake k. le

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Pretty shitty to promote $20 and it comes out to $80 because the mileage fees and other fees are ridiculous. Good for you pulling a fast one.

william b. le

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The ratchet strap system did not work proper.

gary w. le

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Some of the Miscellaneous Item you sell like tape and other items are available at other stores much cheaper. I suggest that you make your operation a one stop shop and to do that your prices should be in sync with other available sources.

Gerardo A. le

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Le client n'a pas laissé de commentaire.

Karl U. le

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Everyone was kind, knowledgable, and friendly!

Richard M. le

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Uhaul website did not work for this location on May 17 to reserve the van.

MELISSA C. le

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Great service and very professional staff.

GREGORY C. le

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Pleasant experience

mario s. le

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Thank you very much I vot to do evdrything need to.

LUZ L. le

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Moved back to El Paso after 35 yrs. Staff EXTREMELY helpful and friendly. Took time to show me where my new storage area was. Unhitched trailer and was one my way. TERRIFIC CREW!!!

Kevin M. le

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the truck was very bumpy and had a rugh ride

Oscar G. le

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Le client n'a pas laissé de commentaire.

Luis S. le

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I don't know.

Michael B. le

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Le client n'a pas laissé de commentaire.

alan g. le

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Le client n'a pas laissé de commentaire.

charris m. le

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Le client n'a pas laissé de commentaire.

Amalia C. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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Le client n'a pas laissé de commentaire.

ariel d. le

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Great service

PHILLIP G. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Good place, good people. Thank you.

Albert T. le

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The staff at the El Paso Dyer location were friendly and helpful. I’ve rented from this location before and will continue to use this location for my rental needs.

Kinza S. le

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I was unfairly charged a cleaning fee. I have rented multiple hauls and always returned them clean and gassed up. I called to talk to a manager and was told he would call me back, but never got a return call. On top of this I still haven’t gotten the portion of my $100 deposit back.

Judy P. le

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Emmett went above and beyond for us. He is located at the El Paso, TX location on Dyer/Hondo Pass. He really helped us out in a pinch and check out us in no time. We were able to make our parade and everyone was very pleased. THANK YOU EMMETT FOR YOUR KIND AND PROFESSIONAL SERVICE!

Henri n. le

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employee was super nice and helpful

PATRICIA N. le

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Very nice and helpful. Took time to explain everything. Great service.

edd m. le

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Le client n'a pas laissé de commentaire.

JESSE A. le

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Le client n'a pas laissé de commentaire.

FRED N. le

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Everything was great.

Timothy V. le

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N/A

rosanna m. le

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Very personal and very helpful. I was so pleased with the service.

edna c. le

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The people are very nice,they give you a great service. They help us with everything. Give them five stars. Will recommend this place to our friends and families.

Melissa L. le

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The employees at this location provide excellent customer service. They are courteous, helpful and professional!

ricardo h. le

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Le client n'a pas laissé de commentaire.

Isreal V. le

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nothing,. staff and equipment was excellent. thank you very much. I wiil continue to use your service.

Luis C. le

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Le client n'a pas laissé de commentaire.

robert c. le

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MAJOR DEFECTS The 15’ truck I used was clean but it was lacking maintenance. The alignment was way off and the vehicle was pulling to the right the ENTIRE 1,300 mile trip. The steering wheel had so much slack in it I was all over the road trying to keep it in between the lines even at 55MPH. I’m a desiel mechanic and can tell that the truck needs new tie rod ends and an alignment with just a visual inspection I did half way through my trip. MINOR DEFECTS Also the driver side door wouldn’t shut all the way without slamming it. The passenger side door pins need to be greased. It creeks very loudly when opening and closing. HIGHLY unsafe!!! Please do not let another customer rent that specific vehicle without preforming the proper repairs and preforming a thorough Preventative maintenance checks and services. Again I cannot stress enough how unsafe that vehicle was. Especially during the extremely high wind areas.

Anne P. le

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I rented a uhaul and a dolly. I was overcharged for the service ( I requested 2 days and was charged 3 days. ). When I came in to correct the matter, the clerk processed the refund. He also told me that I should have been charged 10.00 instead of 20.00/day for the dolly. This reflects that the employees are either misinformed about your products, and is confusing for the customer.

Oscar C. le

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Thank you ELI for everything nice job

Hatem A. le

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Le client n'a pas laissé de commentaire.

Raquel O. le

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Attendant was very knowledgeable, and very friendly.

Suwaro G. le

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Great customer service

Marco A. le

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Be careful not to charge double" on transactions with credit card ????????

Christopher M. le

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Le client n'a pas laissé de commentaire.

Raquel O. le

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Friendly staff, and very attentive

antonio g. le

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Le client n'a pas laissé de commentaire.

John D. le

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Le client n'a pas laissé de commentaire.

David s. le

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Le client n'a pas laissé de commentaire.

frank g. le

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Le client n'a pas laissé de commentaire.

eric r. le

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Maybe if you stop renting to the people who hacked my email account, you might get a better review.

Kienya W. le

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The in store reps were so nice, helpful! It was my first experience and Michael Jasso was awesome!

dilly w. le

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Le client n'a pas laissé de commentaire.

merced guillerm r. le

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Le client n'a pas laissé de commentaire.

Caitlin C. le

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Le client n'a pas laissé de commentaire.

anita m. le

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U

carolina a. le

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Le client n'a pas laissé de commentaire.

GUILLERMO A. le

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Le client n'a pas laissé de commentaire.

Alan P. le

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I can only say that upon my two visits to return the equipment, I was met as I exited the vehicle and both times the personnel were very polite and helpful. Thank you.

Jose M. le

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Le client n'a pas laissé de commentaire.

Robert T. le

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The return area was cluttered with other trucks being readied for future use and we parked in another area not designated for the return process. Still, the employees made every effort to check in the vehicle quickly. We spent less than 5 minutes during the check out and less than 5 minutes for the check in. Great service.

Walter D. le

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Staff at this location was courteous, professional and accommodating. I would definitely use again.

Kenneth M. le

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Thank you

GREGORY H. le

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Le client n'a pas laissé de commentaire.

Yvette R. le

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Le client n'a pas laissé de commentaire.

cluadia o. le

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There is nothing I can suggest. I receive excellent service.

ken s. le

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Very slow and `long waits at the office otherwise fine.

Eric M. le

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Thank you

OSCAR R. le

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Le client n'a pas laissé de commentaire.

Luis R. le

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Le client n'a pas laissé de commentaire.

jalaine w. le

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Le client n'a pas laissé de commentaire.

silvia c. le

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Le client n'a pas laissé de commentaire.

Ricardo Z. le

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GOOD PEOPLE

Lillian R. le

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I was late checking in due to a long line and at the time one person working, did finally get help once’s another person joined

Curtis H. le

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My U Boxes reportedly shipped today with a guaranteed delivery date 12 days from now so that will be the true measure of success....stay tuned!

Kaitlin y. le

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The only complaint I have is the truck I got didn't have cruise control. I kind of get why but still it was rough driving 8 hours by myself with my foot on the gas pedal the whole time.

Anthony Y. le

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C

ANNE C. le

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Only needed temporary storage. Very easy to arrange and professional friendly staff.

Damian G. le

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Poor customer service. It took various attempts and a couple of hours to get a competent person to help out.

ashley b. le

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My only complaint is when I would try to call the facility sometimes nobody would pick up the phone. Sometimes nobody would answer till the next day.

RICARDO Z. le

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Good service,you people are nice

Nicholas M. le

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Great place to store your valuables. We had no trouble with any part of getting a storage room or the UHAUL rental.

Jorge L. le

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N/a

JOSE LUIS R. le

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Myra or what ever her name is but her name tag said owner on it, very rude and no,none what’s so ever customer service skills!! The reason why I left still waiting to hear from marketing director smh

Jesus E. le

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Excellent service, every single one of the staff was very friendly and helpful, Too easy to give this place and this guys 5 stars. Thanks!