Le client n'a pas laissé de commentaire.
Jack KCustomer Reviews for U-Haul Moving & Storage of Northwest Ellsworth
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Pay the nice lady MORE! She was very helpful to the people in front of me - and they required a lot of patience - and stayed friendly and professional when it was my turn. She walked me through all my options and resolved all the issues that brought me to U-Haul. It was a terrific engagement.
TODD AThe equipment that I rented (BE 4768D) had heavily worn tires that were unsafe. That van was not in an acceptable condition to be rented to a customer.
TEVIN WThe Team at the Ellsworth Facility were very professional and helpful with our storage and move needs. They understand customer service and had all the supplies that we needed. We highly recommend this team. Thanks for all your assistance and good humor!
BRECK J | Expérience généraleYou should not take reservations for trucks that you don't have and can't make available. This was from beginning to end the worst U-Haul experience I have ever had and I will not be back.
PASQUALE ASo far excellent knowledgeable and fast and out the door ...
LISA RPRICES SEEM HIGH FOR JUST DAYS OF USE, COMPARED TO OTHER PLACES HAVING SAME SERVICE
JAMES EIf u dont get the truck on time then i feel other arrangements should be made to pick the truck wherever its at. Shouldnt have to be the customers job to do it. We are paying for the truck.
KIRK BI would love to use this storage unit facility again if I ever move back to Ellsworth ME
SUSAN R | Expérience généraleI tried renting a truck online but got a royal runaround twice being switched to a new locale last minute. If I can't get what I want where I want it, give me more than a day notice of the change
GREGORY DI'm not sure if I knew about all the trailers needing a 4-wire adapter from my 6-pin connection.
FRANK PMelissa (?) was professional, friendly and efficient. Merci.
DAVID FMerci
Steven AMay have questions about my bill
FLETCHER MKelly and Melissa were helpful, friendly, and professional. I will rent from them again in the future!
CECIL GThank you!!
ELENA CI'm sorry I did not get their names but the two people in spoke to - one over the phone and the other who assisted me in the drop off - were friendly and helpful. Merci.
JAMES CAssure that you'll keep up your good work. I can't believe how easy it was to schedule, make a change in the schedule, pick up and return the van. Thanks for making our move a whole lot easier.
ALAN PThe lockbox would not open, and the location did not open for two hours after my scheduled appointment. I was told on the phone by a U-Haul representative to "bang on it" or I could pick up a different truck in a different city. I eventually got the box open, after 45 minutes to an hour, by hitting it with a hammer. I did not ask for any reimbursement for my delay. There was an unspecified reimbursement offered to me by the U-Haul representative. Whatever reimbursement had been considered; it was overruled by the representative in the store who told me that the delay was not that bad, even though I had movers standing by on an hourly rate. It was not a good experience.
Karl NNothing everything was great
WALTER PMelissa and the team are awesome! I live in NC, but I used this service to store several items for the summer, as my daughter attends school in Bar Harbor. After meeting with Manager in June and again in September, I am confident in the security of my items each time I rent space.
Robert N | Expérience généraleThey allowed me an extra day for problems caused by the other dealers.
DAVID MBoth pickup and drop off were very quick and easy. I had preregistered online, so that helped. Jennie, the customer service person when I picked up the trailer, was excellent!
Rolf EJennie was proficient and knowledgeable. The trailer was well maintained and functioned flawlessly.
KENDALL DExceptional service, thank you!!
Linda D | Expérience généraleExcellent customer service
Charles RWe dropped the equipment off after hours. We had some hiccups with the after-hours return process online. However, the woman we talked to on the phone was very friendly and helpful.
HALEY Nequipment was clean, but tail light was not working on trailer when i picked it up.
MATTHEW WN/a
JACK HOur drop off was delayed due to circumstances beyond our control. They reached out to us to see if we were okay and to confirm when we would be able to make it. They came outside as soon as we pulled up and explained the additional charges to us. (We were over for time and mileage.) The reservation process, pick up (different location) and drop off were easy and the truck was reliable. I would definitely recommend and do business with UHaul again. Side note, you will need your own padlock for the back if you want to secure it.
SCOTT GDrop off at Ellsworth was excellent.
Richard AJenny R at the Ellsworth location stayed 30 minutes after her shift ended to help us check in when we retrieved the truck. The website wasn't working, and she willingly unlocked the closed store just to make sure we were safe and that she checked us in herself. She was so nice and did not need to do that. We were so impressed.
Elizabeth HI reserved a 10' truck several days in advance and when I got there I was forced to get a 15' truck instead… with no indication that I got it for the 10' price. I also ordered 5 large boxes and 8 medium boxes, which she didn't have ready for me. I had to show her my receipt after being charged twice for the boxes.
JAMES VFriendly, quick and efficient. Great!
Dave HIt's located in a convenient spot. The rental process was simple, and so was vacating.
nia l | Expérience généraleFrom pickup to delivery, it was a smooth operation.
george sEverything was great I wouldn't change anything.
James RMelissa is GREAT!
carl nVery Professional and excellent customer service
Debra JVery helpful, great attitude!
THOMAS LEverything was better than I expected. Nice people. The van was in great condition. Stay the course.
James RHave more convenient drop offs
Laura WMy experience with Melissa and Jenny was excellent no issues
Kimberly BVery courteous and professional.
Luke MThe rental went flawlessly except for returning the trailer after hours with the app. I could not get the app to accept the pictures I took. After 3 tries, I got frustrated and left the trailer in the proper place for dropoff.
David WGreat experience. All terms of rental explained, staff friendly and knowledgeable. Merci.
Meredith AI had the best experience at the Uhaul in Ellsworth on Bangor rd! I accidentally booked a parking space instead of a storage unit. I do not remember her name but she was incredibly friendly and helped me book the right storage unit for me. The next day we returned our truck and Melissa the GM was once again incredibly friendly. I had a million questions and she didn't skip a beat. I am completely new to this area and have been feeling down and nervous about it. These two ladies made me feel super welcomed and confident in starting my new life.
TAYLER B | Déménagement en ligneUnbelievable service. I will definitely rent from them again. Merci.
Royce GThe Ellsworth ME U-Haul Office was very helpful, very pleasant to conduct business with.
Harry LWe had a few experience and appreciated the friendly and helpful staff!!
Susan MNothing to improve. Pickup was easy after registering online and dropoff was easy as well.
David WThis location was good and the staff was extra friendly. What I did have a problem with is uHaul's pricing structure. The cost to rent a 5x8 trailer on my first trip from FL to ME was $197. The same exact route, returning, ME to FL was over $600. I understand there can be some cost differences for locations, but I think this is price gouging. I even called uHaul because I thought it was an error. They told me that's just the way it is. Because of this, I will most likely never use uHaul again.
Richard MReally great manager. She went out of her way for us and made the whole experience positive. A great representative for your company.
William EAwsome place! So accommodating! Great staff!
Alison W | Premières impressionsNothing everything was great.
Eric PSo far everyone at this location has been professional and helpful. I'm new here and that is good to see since I'll also be renting storage here.
Michael FRien
Ray WGreat service except I had a free months rental at drop off point, and some how they canceled it, don't know why, truck was nice
michael dAll went smoothly with entire process of this rental. Merci.
Gretchen CEverything at this location went well. The only suggestion I would make is that it would be helpful to me if I would have received more information between the time I made the reservation and I picked up the trailer. Some emails about progress and information about pickup locations earlier. You could narrow it down to say three and then narrow it down from there.
JOHN KGot a notice around 22 hours in advance that the U-Haul I scheduled my reservation with did not have what I needed, and that the closest one would be 45 minutes in the opposite direction. I was then told that they open at 8am and set my appointment for then, but upon arriving the sign said that U-Haul location would not open until 9am.
Shawn NExcellent - was able to reach out to U-Haul when needed. Very responsive!
John LThe person on duty was super helpful and friendly. It took literally 5 minutes to return and be on my way.
PHILLIP TI appreciate you!
DEB A | Premières impressionsVery happy with the service over all!
Garth FVery quick and efficient drop off. Friendly
Edward DAgain great customer service. The young lady was friendly and very efficient.
Peter MStaff was always friendly and helpful.
polly e | Expérience généraleThank you. I would rent from you again!
STEPHEN G | Expérience généraleThank you for being professional.
Darrell M | Expérience généraleExcellent promotion for a clean and well-maintained unit. Will definitely spread the word.
Jeffery H | Expérience généraleSeveral antiques and silver are missing!!! I hope we can get to the bottom of this.
ANDREA F | Expérience généraleConnex was not on level surface, but it is ok.
Darrell M | Déménagement en ligneThe staff were super friendly, patient, knowledgeable. Would highly recommend
Bryan N | Premières impressionsVery friendly and even walked me to my storage bay to show it to me.
STEPHEN G | Premières impressionsThe only reason I moved my things out is the monthly unit price is very high. I couldn't afford it anymore. The staff was always courteous and helpful.
deborah c | Expérience généraleThe office personal has a "can do attitude, very helpful
TIm F | Expérience généraleThey're always so helpful and considerate. It makes it so easy to call and get what I need. Thank you! Cynthia Northrup
Cynthia N | Premières impressionsMelissa Bouchard, the current manager of this site, inherited a mess when she took over management of the facility from her predecessors several months ago. She quickly got an unmanageable situation under control and provided professional management of what previously had been a very sloppily and poorly run and disorganized location that couldn't get its billing straight and that once locked us out of our unit without cause. Hats off to Melissa Bouchard! for a tough job well done!
STEPHEN M | Expérience généraleFriendly service and convenient location.
Michael H | Premières impressionsOur unit was dry in all seasons and no issues with pests. In the winter be prepared for snow build up in front of unit doors.
JENNIFER B | Expérience généraleA little pricey!
Thomas G | Expérience généraleStaff was very unprofessional. Manager did not keep cash on hand to refund deposit. Manager talked badly of ex co workers. U-Hauls policy of refunds for leaving early is unacceptable, crediting the remaining days that were pre paid should be policy. Unit leaked all over my belongings, the biggest reason I left. I am unhappy with my property being damaged.
MARIE B | Expérience généraleHad no issues with facility or staff. Great experience. Would recommend the Ellsworth ME facility and if we ever need storage again we would go there first.
ANTHONY B | Expérience généraleFrom start to finish your people were kind, helpful, knowledgeable, and professional. I've never had a better experience Sometimes moving can be a real pain bit I felt at ease with your staff. They should be commended. Thank you. Peggy Theriault.
Peggy T | Premières impressionsReally friendly Really professional Highly recommended
RICKY J | Premières impressionsDo not send me an email ever again. I don't need to be woken up at 345am ever again. Stop sending me unwanted surveys. if you screw up i will get your number and call you in the dead of night
MARC C | Expérience généraleI can't thank the team here enough for their kindness, professionalism and patience in working with me. At the outset another operation south of them didn't know anything about the first month free included as a bonus to renting a moving truck. This location took care of my needs for a safe space for my things while I was getting settled into my new location. Near the end of the time I needed the space I was very fortunate to have them looking after me because I locked the door open, instead of moving the locking mechanism correctly to locked. Every step in the experience assured me that if/when I need to move next time I will choose this U Haul. Kindly appreciated
thomas S | Expérience généralePod was a little lack luster, kinda dirty on the walls was nervous to store electronics as there seemed to be rust and possibly mold in spots as well as webs,however I was lucky to find it when I needed it and am grateful.
john c | Premières impressionsI had a self storage container on my property. For two years under the original owners of Self Storage Plus I never had an issue. When U-Haul bought the business, service tanked immediately. When signing up for a U-Haul account so I could pay my bill, U-Haul showed I did not have an active account. Called the local office and left a message that I wanted to pay my bill. It was 3-4 days before anybody contacted me. In the meantime U-Haul charged me a late fee! I decided to reach out to another locally owned storage company, got a rental container almost 4 times the one I had from U-Haul that is only $20 more per month. Then I was told by your regional manager for my area that because I called to terminate my contract before the end of the month I would not get charged for the following month. She told me that she didn't have an exact date that my unit would get picked up. So on the 5th of April the container was still in my yard, and I got an email showing I owed another month of storage PLUS an additional late fee! Although she got the monthly fee and late fee removed, the overall expirience was unnecessary and irritating. Your company will need to give better service if it wishes to retain customers in the Ellsworth Maine area.
JOHN P | Expérience généraleThe transition from Maine Storage Plus's to Uhaul has been disturbing to say the least. I'm in Wisconsin, moving to Maine this spring and have a storage unit on Bangor Road in Maine. I paid my March storage fee February 28th, got 3threatening emails, one including a lien fee, two of which were after speaking with a gentleman that assured me it would be taken care of. March 31st when trying to pay April I got another threatening email! I lastly got a call from a Betsy who was incredibly nice and took my April payment. This has been a prime example of corporate disconnect... the machine. If I was in Maine now I would have discontinued Uhaul's storage facility. I realize there has been a transition in Uhaul acquiring Maine Storage Plus but this didn't need to happen. It's not rocket science and crappy stamped out impersonal emails are a total management disconnect! I'm also stuck using your truck moving services again after closing on my house this spring, should be a s-show. Nothing like getting payed the big bucks. Honestly and sincerely Karen Marchese
KAREN M | Premières impressionsMatt was excellent!!
WILLIAM V | Premières impressionsDon't ever store cardboard boxes on t he floor. The large unit I rented leaked like a sieve. I had a bed headboard leaning against the wall, and water ran down the wall metal siding and ruined the headboard. Water (and ice) was present at one end of the unit and ruined books and other items that were in u-haul cardboard boxes.
JOHN R | Expérience généraleThese reviews are mainly for the previous owner as I did not have a ton of interaction with UHaul. The one thing that was annoying was the amount of email sales pitches from uhaul. Cut them in half please
DOM E | Expérience générale