The staff was great. The van was in new condition and presented clean to me. Return process was super easy. Merci.
Kevin DaileyCustomer Reviews for U-Haul Moving & Storage of Norwalk
Testimonials From Recent Customers
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Jessie is an amazing employee! She runs a great location!! Excellent service!!
JEFFREY LIBBYThis location provides the BEST service in the town of Norwalk.
william garciaThe office manager Jessie is very knowledgeable & helpful. She thoughtfully reconfirmed all terms & conditions so that there were no surprises. And she briefly reviewed checklists of various potential scenarios (accident, break-down, return after hours process, early return, extended rental & others) just in case. Jessie also rented us moving equipment that proved quite useful. She politely reminded us about not driving on parkways in CT. And we were delighted with our new Ram moving van. All-in-all, a great experience!
ALLEN MASSIAHAll was ok
Thomas LiberatiThe van kept on blocking oil change. Besides that van rode well and was clean.
Lee Van DammThe lady working there is such a beautiful person. My 2nd time there and she is lovely and helpful all the time.
Monserate Nieves BrinkleyJessica and her staff were excellent.
Tim ClaydonThanks guys you are the best ... the lady is lovely she need a nice raise
Johana Cardona-GomezPeople were great and very helpful.
Martina KizerVery helpful drop off personnel!
Tim NowackiCharged me for gas even though I over filled the tank before returning, they didn't answer there phone. I drove back there and they said fuel level was below what I received it. I asked them to turn the vehicle on to show me. When they turned the vehicle on, it was above were they indicated on my return slip. They refunded my money but took up an hour of my time to fix a mistake.
Joel WolterAwesome experience. Site Manager couldn't have been prompt, courteous and helpful Definitely rent from here again.
Chris CoyleGreat experience. Easy to rent and bring back-
Maria FerreBest U-Haul ever
Richard WalzThe manager at this location is pleasant and very efficient.
Steven KerrShe is so nice
Walter SarmientoSuper friendly and helpful
Abneris correaExcelente servicio
Aimber MendezNo dolly in the truck. Everything else was great.
Christopher KleinExceeded my expectations.
Steven KerrThis place puts false charges just because the owner broke!
Eileene BerriosJessie is as always, fantastic. At 9 am there were 6 customers lined up for trucks and she got through all of them by 9:20 with precision, humor and professionalism. She kept everyone amused and well-instructed on how to save time on checkout (using the app to scan licenses, providing insurance cards, etc) and single-handedly got everyone through the process. I use Uhaul 4-6 times a year and only go to Selleck Street because of her.
KEITH STYRCULAA++++
sung suExcellent customer service and equipment availability from this location. This is my second rental in the last two months and it was smoothly done and with a smile. I'd highly recommend this site and will rent again from there on my next rental.
Michael CaseExcellent customer service
Ziggy BoberEasy check in and check out. Excellent pricing. Friendly staff
Christopher BogartI love doing business with this location -- people are great and friendly, help you resolve issues and are super fast and attentive to the needs of their customers. I use UHaul 4-6 times a year and concentrate all by business at the Selleck Street location. Sending them my best regards!
KEITH STYRCULAEl servicio al cliente muy bueno,
Joaquin AlvaradoReceptionist was extremely nice and helpful
Ian NORRISThe entire process was silky smooth. Great on-premise team
Thomas HegerSo easy to get in and out the location. The stuffeas friendly and uber nice.
Zlatka MarkovaThanks so much Alexander at this location for your help!
Christopher DautrucheIt is a convenient location and easy pick-up experience at this location; however, I encountered an issue with the after-hours return link needing to but not recognizing my location, leading to a $20 fee. This was disappointing after an otherwise smooth rental process.
Michael hayesQuick and easy return!! Thanks!!
Cory OBrienCleanest equipment and friendly service
William LandanWhen I took car it was smelling weed I returned cleaner than I took still I charged recovery fee
Hamza ErtugrulFantastic service and a great place to rent from.
Clifford FoysterThe Person running this place is efficient, kind and knowledgeable.
Ed KingstonI don't care that your catalytic converter was stolen. You should not be renting trucks with a check engine light on. This means that if something problematic occurs. I have no way of knowing if there's something wrong with the truck or if it's just a catalytic converter. Secondly, the passenger mirror was damaged at some point. And when on the road, it simply swings out and is completely useless. Creating an entire blind spot. I pulled over twice to fix it and realized it was not fixable. The truck should never have been rented. It was dangerous. Finally, the windshield wipers were worse than worthless. Things like this are a 5 minute fix. I find it hard to believe that I'm the only person who ever reported that they did not work. They made it harder to see than if I left them off completely. Of course, the employees told me it was my fault. Because I should have checked the truck more thoroughly before I left. I'm sorry, I do not want to rent a truck from a company where I have to check every mirror and the windshield wipers and everything else I am willing to check. For damage but I am not willing to check for road worthiness. I used to rent from you all the time you have lost a customer
Paul NelsonThe U-Haul attendant was very pleasant and answered all our questions. We would use this location again.
Traci LashleyCan't think of a thing. Jessica is great!
Harold SalmJessie is the most professional and friendly representative of UHaul! She deserves a raise!!
Kyle RiccoboniJessie is amazing
Bradford CraigheadBeing able to check in on line the night before was very helpful and a time saver. Staff at my location were very friendly and helpful.
Peter hauslerBest ever.
william leeBoth customer reps in the morning and afternoon were super friendly and very helpful.
Monica SiliezarGreat service
JORGE REYES-SALAZARit was an excellent experience. Keep up the good work!
Kyle RiccoboniJessie and Alex are amazing !
Bradford CraigheadIf Overall service of the Haul experience is bad (for example it detaches itself from accountability by saying "if Location X used the word "Guaranteed' then you should address it with them), there is NOTHING a new location can fix for the client by not addressing the root of the chaos created for a client during a vulnerable moment such as a move.
Guillermo macleanJessie and her Team are top notch! I have rented from many locations but not one can beat the cleanliness and professionalism I get from Selleck Street
Helen HabermanRien
Steven JeanTerrible experience! Was told the store was open till 7 and that was a lie. Got there when the lady on the phone said to and that was at 6:45 only to find out they closed at 5. I was on hold for 25 minutes while I called to get mistakes on their app and website fixed. So I have to do all these steps in the freezing cold to get my truck. Asking me for everything under the sun. Took me 1,5 hours to get a truck. Never again.
Josh YuhouseVery good
jose perezVery helpful staff. Van's driving cabin clean but stank of bleach. App is very poor and didn't work at several points (getting started, scanning driving license, having to reload several times).
Cassian SpencerJessie was phenomenal!
Kelly CornutThe team at this location is friendly, professional and very helpful.
Todd EhrlichRien
Ana DanielI am a frequent customer of U Haul, having rented your pick-up trucks on multiple occasions. I had made a reservation to rent a pick-up at the Stamford CT, t25 Jefferson location for Saturday morning at 10am. However, when I arrived to get the truck, the clerk informed me there must have been a mistake and they didn't have a pickup for me. Offering no explanation or empathy she informed me there was no truck available, and I should try other locations. I explained to her that if they had called me prior to coming in, I could have made other plans. I was told that it's not U Haul policy to call customers. This was a huge inconvenience, costing me money and hurt my relationship with a client. A very disappointed customer. Scot Williford 914-815-7662
Scott WillifordJessica was friendly, easy to work with and got me on the road quickly. Short term van rental was good. The return was seamless glad I adjusted the mirrors before I left the lot.
neio epsteinPeople at the location were Great - very pleasant and helpful. Location is great. People were great. Vehicle was great. Thanks for everything, and hope you all have a great thanksgiving
Ralph DemattioClean the truck bed
Daniel LalineIt would make more sense to just hold your credit card, and not charge an estimated amount, especially when it is more. When you bring the van or truck back, they should swipe your card then with the exact amount. This way nothing is pending in your bank account, and you're not wondering when and if they will charge the correct amount.
Christa WrinnThe service rep was very friendly and helpful. She was very professional. Great hire UHaul
diane eptert