Customer Reviews for U-Haul Moving & Storage of Norwalk

2 381 évaluations

1 Selleck St   Norwalk, CT 06855

(203) 286-4139

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Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(203) 286-4139

1 Selleck St
Norwalk, CT 06855

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff was great. The van was in new condition and presented clean to me. Return process was super easy. Merci.

Kevin Dailey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Guiza 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Buggy 
Évaluation :
5

Jessie is an amazing employee! She runs a great location!! Excellent service!!

JEFFREY LIBBY 
Évaluation :
5

This location provides the BEST service in the town of Norwalk.

william garcia 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald Thrush 
Évaluation :
5

The office manager Jessie is very knowledgeable & helpful. She thoughtfully reconfirmed all terms & conditions so that there were no surprises. And she briefly reviewed checklists of various potential scenarios (accident, break-down, return after hours process, early return, extended rental & others) just in case. Jessie also rented us moving equipment that proved quite useful. She politely reminded us about not driving on parkways in CT. And we were delighted with our new Ram moving van. All-in-all, a great experience!

ALLEN MASSIAH 
Évaluation :
5

All was ok

Thomas Liberati 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Crouch 
Évaluation :
5

The van kept on blocking oil change. Besides that van rode well and was clean.

Lee Van Damm 
Évaluation :
5

The lady working there is such a beautiful person. My 2nd time there and she is lovely and helpful all the time.

Monserate Nieves Brinkley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Bondi 
Évaluation :
5

Jessica and her staff were excellent.

Tim Claydon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zackary Orsher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen sutil 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Medina 
Évaluation :
5

Thanks guys you are the best ... the lady is lovely she need a nice raise

Johana Cardona-Gomez 
Évaluation :
5

People were great and very helpful.

Martina Kizer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Salomon Azoulay 
Évaluation :
5

Very helpful drop off personnel!

Tim Nowacki 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH R RAGETTE 
Évaluation :
3

Charged me for gas even though I over filled the tank before returning, they didn't answer there phone. I drove back there and they said fuel level was below what I received it. I asked them to turn the vehicle on to show me. When they turned the vehicle on, it was above were they indicated on my return slip. They refunded my money but took up an hour of my time to fix a mistake.

Joel Wolter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin Powers 
Évaluation :
5

Awesome experience. Site Manager couldn't have been prompt, courteous and helpful Definitely rent from here again.

Chris Coyle 
Évaluation :
5

Great experience. Easy to rent and bring back-

Maria Ferre 
Évaluation :
5

Best U-Haul ever

Richard Walz 
Évaluation :
5

The manager at this location is pleasant and very efficient.

Steven Kerr 
Évaluation :
5

She is so nice

Walter Sarmiento 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra jojoa 
Évaluation :
5

Super friendly and helpful

Abneris correa 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Charles Jordan 
Évaluation :
5

Excelente servicio

Aimber Mendez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Val angione 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline Nieves 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean Jacques Lhenaff 
Évaluation :
5

No dolly in the truck. Everything else was great.

Christopher Klein 
Évaluation :
5

Exceeded my expectations.

Steven Kerr 
Évaluation :
1

This place puts false charges just because the owner broke!

Eileene Berrios 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter rojas 
Évaluation :
5

Jessie is as always, fantastic. At 9 am there were 6 customers lined up for trucks and she got through all of them by 9:20 with precision, humor and professionalism. She kept everyone amused and well-instructed on how to save time on checkout (using the app to scan licenses, providing insurance cards, etc) and single-handedly got everyone through the process. I use Uhaul 4-6 times a year and only go to Selleck Street because of her.

KEITH STYRCULA 
Évaluation :
5

A++++

sung su 
Évaluation :
5

Excellent customer service and equipment availability from this location. This is my second rental in the last two months and it was smoothly done and with a smile. I'd highly recommend this site and will rent again from there on my next rental.

Michael Case 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Smith 
Évaluation :
5

Excellent customer service

Ziggy Bober 
Évaluation :
5

Easy check in and check out. Excellent pricing. Friendly staff

Christopher Bogart 
Évaluation :
5

I love doing business with this location -- people are great and friendly, help you resolve issues and are super fast and attentive to the needs of their customers. I use UHaul 4-6 times a year and concentrate all by business at the Selleck Street location. Sending them my best regards!

KEITH STYRCULA 
Évaluation :
5

El servicio al cliente muy bueno,

Joaquin Alvarado 
Évaluation :
5

Receptionist was extremely nice and helpful

Ian NORRIS 
Évaluation :
5

The entire process was silky smooth. Great on-premise team

Thomas Heger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Morris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Les Burdzicki 
Évaluation :
5

So easy to get in and out the location. The stuffeas friendly and uber nice.

Zlatka Markova 
Évaluation :
3

Le client n'a pas laissé de commentaire.

steven baines 
Évaluation :
5

Thanks so much Alexander at this location for your help!

Christopher Dautruche 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly wheeler 
Évaluation :
5

It is a convenient location and easy pick-up experience at this location; however, I encountered an issue with the after-hours return link needing to but not recognizing my location, leading to a $20 fee. This was disappointing after an otherwise smooth rental process.

Michael hayes 
Évaluation :
5

Quick and easy return!! Thanks!!

Cory OBrien 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fabiana costa 
Évaluation :
5

Cleanest equipment and friendly service

William Landan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hannia williams 
Évaluation :
2

When I took car it was smelling weed I returned cleaner than I took still I charged recovery fee

Hamza Ertugrul 
Évaluation :
5

Fantastic service and a great place to rent from.

Clifford Foyster 
Évaluation :
5

The Person running this place is efficient, kind and knowledgeable.

Ed Kingston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Faulkner 
Évaluation :
4

I don't care that your catalytic converter was stolen. You should not be renting trucks with a check engine light on. This means that if something problematic occurs. I have no way of knowing if there's something wrong with the truck or if it's just a catalytic converter. Secondly, the passenger mirror was damaged at some point. And when on the road, it simply swings out and is completely useless. Creating an entire blind spot. I pulled over twice to fix it and realized it was not fixable. The truck should never have been rented. It was dangerous. Finally, the windshield wipers were worse than worthless. Things like this are a 5 minute fix. I find it hard to believe that I'm the only person who ever reported that they did not work. They made it harder to see than if I left them off completely. Of course, the employees told me it was my fault. Because I should have checked the truck more thoroughly before I left. I'm sorry, I do not want to rent a truck from a company where I have to check every mirror and the windshield wipers and everything else I am willing to check. For damage but I am not willing to check for road worthiness. I used to rent from you all the time you have lost a customer

Paul Nelson 
Évaluation :
5

The U-Haul attendant was very pleasant and answered all our questions. We would use this location again.

Traci Lashley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Wong 
Évaluation :
5

Can't think of a thing. Jessica is great!

Harold Salm 
Évaluation :
5

Jessie is the most professional and friendly representative of UHaul! She deserves a raise!!

Kyle Riccoboni 
Évaluation :
5

Jessie is amazing

Bradford Craighead 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Takach 
Évaluation :
5

Being able to check in on line the night before was very helpful and a time saver. Staff at my location were very friendly and helpful.

Peter hausler 
Évaluation :
5

Best ever.

william lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary Murray 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kazuki Tanaka 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Taylor 
Évaluation :
5

Both customer reps in the morning and afternoon were super friendly and very helpful.

Monica Siliezar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O'Malley 
Évaluation :
5

Great service

JORGE REYES-SALAZAR 
Évaluation :
5

it was an excellent experience. Keep up the good work!

Kyle Riccoboni 
Évaluation :
5

Jessie and Alex are amazing !

Bradford Craighead 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior Hidalgo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Ornato 
Évaluation :
1

If Overall service of the Haul experience is bad (for example it detaches itself from accountability by saying "if Location X used the word "Guaranteed' then you should address it with them), there is NOTHING a new location can fix for the client by not addressing the root of the chaos created for a client during a vulnerable moment such as a move.

Guillermo maclean 
Évaluation :
5

Jessie and her Team are top notch! I have rented from many locations but not one can beat the cleanliness and professionalism I get from Selleck Street

Helen Haberman 
Évaluation :
5

Rien

Steven Jean 
Évaluation :
3

Terrible experience! Was told the store was open till 7 and that was a lie. Got there when the lady on the phone said to and that was at 6:45 only to find out they closed at 5. I was on hold for 25 minutes while I called to get mistakes on their app and website fixed. So I have to do all these steps in the freezing cold to get my truck. Asking me for everything under the sun. Took me 1,5 hours to get a truck. Never again.

Josh Yuhouse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan Christenson 
Évaluation :
5

Very good

jose perez 
Évaluation :
4

Very helpful staff. Van's driving cabin clean but stank of bleach. App is very poor and didn't work at several points (getting started, scanning driving license, having to reload several times).

Cassian Spencer 
Évaluation :
5

Jessie was phenomenal!

Kelly Cornut 
Évaluation :
5

The team at this location is friendly, professional and very helpful.

Todd Ehrlich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Gibboney 
Évaluation :
5

Rien

Ana Daniel 
Évaluation :
1

I am a frequent customer of U Haul, having rented your pick-up trucks on multiple occasions. I had made a reservation to rent a pick-up at the Stamford CT, t25 Jefferson location for Saturday morning at 10am. However, when I arrived to get the truck, the clerk informed me there must have been a mistake and they didn't have a pickup for me. Offering no explanation or empathy she informed me there was no truck available, and I should try other locations. I explained to her that if they had called me prior to coming in, I could have made other plans. I was told that it's not U Haul policy to call customers. This was a huge inconvenience, costing me money and hurt my relationship with a client. A very disappointed customer. Scot Williford 914-815-7662

Scott Williford 
Évaluation :
4

Jessica was friendly, easy to work with and got me on the road quickly. Short term van rental was good. The return was seamless glad I adjusted the mirrors before I left the lot.

neio epstein 
Évaluation :
5

People at the location were Great - very pleasant and helpful. Location is great. People were great. Vehicle was great. Thanks for everything, and hope you all have a great thanksgiving 

Ralph Demattio 
Évaluation :
4

Clean the truck bed

Daniel Laline 
Évaluation :
4

It would make more sense to just hold your credit card, and not charge an estimated amount, especially when it is more. When you bring the van or truck back, they should swipe your card then with the exact amount. This way nothing is pending in your bank account, and you're not wondering when and if they will charge the correct amount.

Christa Wrinn 
Évaluation :
4

The service rep was very friendly and helpful. She was very professional. Great hire UHaul

diane eptert 
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