Évaluations des clients U-Haul Moving & Storage of Norwalk

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Norwalk

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Craig W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nikolaos P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Victor C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thony E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Winston G. le

Évaluation :

Le client n'a pas laissé de commentaire.

GAIL G. le

Évaluation :

Jessie is excellent. She made the pick up and drop off pleasant, efficient and easy.

Charles J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lee S. le

Évaluation :

Your office attendant today, (Jessie?) 1/10/2020 Is to be commended. She was quick knowledgeable and professional. Hire more staff like her to keep loyal customers.

sarah H. le

Évaluation :

Jessica was great. Efficient. Knowledgeable. Caring.

Troy M. le

Évaluation :

This would have been a top review should it would've been for one essential issue. My wife and I were moving into our first home with a newborn to boot. Being a winter move we were expecting the move to last into the twlight or. later. We found out after the twilight hit that the light in the cargo didn't work. What to do after 5 now that our location is closed for the night? The wife and I bit the bullet and moved in the dark using our phone camera lights to do so. Not please at all since it took an eternity and now we had to move the rest out in cars in days (and extended rent to follow). Will post negative reviews in all forms of not reconsiled.

Kenneth S. le

Évaluation :

Staff during booking and pickup were extremely pleasant and professional.

Shawn S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard J. le

Évaluation :

Le client n'a pas laissé de commentaire.

James H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angella T. le

Évaluation :

The customer service representative was very professional , nice and helpful. She explained the whole process in a very kind and pleasant manner. I am totally satisfied with the service and without a shadow of doubt will definitely use this service in the future.

Paula R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter H. le

Évaluation :

Your associate was very friendly and helpful, easy to work with.

Renaud B. le

Évaluation :

The representative (apologies for not remembering her name) was exceptionally courteous, helpful, efficient. She certainly made the check-in and check-out process smooth and effortless. Would absolutely recommend this facility to anyone.

karen P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sean S. le

Évaluation :

I had a made a previous reservation for a storage unit, hired staff to move only to find out when picking up moving truck, the storage unit that I have a confirmation # for has not been open for months! The worst part was dealing with your customer service, including the manager; who had initially refused to even get on the phone. Each person lied to me and were just overall rude and extremely unpleasant; besides the fact never once taking responsibility for the mess up in the first place.

jeff K. le

Évaluation :

U-Haul office staff was helpful and professional. Vehicel was practically new. Very nice experience. I had called another local rental place first and they could not obtain a vehicle. I wass directed to a call center in some other country. I was asked if I would be willing to ravel a bit to pick up a van at other location.Had some difficulty understanding the person. When they could not provide a van for me they asked if I would be willing to go another location. Asked me if I could travel to SantaFe? Other side of the country?

Patrick F. le

Évaluation :

Service, as always, was prompt and courteous!

abdias R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pieter E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin R. le

Évaluation :

Self check out, taking pictures in the dark when the truck is backed up next to the other trucks not good.

Linda S. le

Évaluation :

Very smooth, nothing to improve.

Martin V. le

Évaluation :

Chill on the email and make it personal again

Diane H. le

Évaluation :

staff was friendly

Buell D. le

Évaluation :

Le client n'a pas laissé de commentaire.

nancy D. le

Évaluation :

Le client n'a pas laissé de commentaire.

charles G. le

Évaluation :

Rod is a great guy

Milagros B. le

Évaluation :

Service exceeded my expectations!

Jason S. le

Évaluation :

The location is hard to find and navigate out of with a truck, but it's beautiful - right near the water.

GENE B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gossett D. le

Évaluation :

keep up the good works...

Deborah M. le

Évaluation :

Jessie at the Norwalk location on Selleck Street was extremely helpful and has awesome Customer Service skills, is very friendly and knowledgeable. I would definitely recommend that location for rental.

Michael S. le

Évaluation :

I was extremely satisfied with the service, courteous staff and ease of booking.

Dominick S. le

Évaluation :

Nice location. Easy to get to.

Antonio R. le

Évaluation :

Customer service was great! Quick, efficient, and straightforward. I would absolutely use this location in the future.

Duane B. le

Évaluation :

This place is a total scam. I am going to take them to court out of principle. They try stealing from customers.

beth F. le

Évaluation :

It is not appropriate for an employee to be taking a picture of my license on his cell phone. There was no clear explanation of the charges or what they would be if the mileage went over or what the charge would be if it went past 24 hours. The attendant had no information and was not helpful and as he is there alone there was no one to ask or help. The drop off was fine.

Megan W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sarah L. le

Évaluation :

Agent went above and beyond! She was fast, efficient, and most importantly - welcoming, kind and courteous!

robert E. le

Évaluation :

Very good service

Robert T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frank D. le

Évaluation :

Everything was great. The manager there is especially helpful.

Deserie B. le

Évaluation :

Le client n'a pas laissé de commentaire.

James L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Monet R. le

Évaluation :

Customer service was the best. The employee who was there (11/16/19 @ 8:30 am) was super informative and she had a top notch personality. She made the entire process go very smoothly.

Andrew T. le

Évaluation :

My customer service rep, named Jessie, was incredibly polite, professional and friendly ... made the whole experience very pleasant. The only improvement I would recommend for the next customer is that Jessie handles their transaction. Thank you.

Sean P. le

Évaluation :

Nothing. Great experience. The woman who helped us (I am embarrassed I can’t remember her name) was lovely and was very enjoyable to work with. A+!

Michael D. le

Évaluation :

Rented a van from this location. Great experience from pickup to return! Jessie was super nice and very helpful and friendly to everyone that stopped in. Couldn't ask for more!

Roger M. le

Évaluation :

Keep up the great work Jessica

Yulia P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd L. le

Évaluation :

We got a call after we dropped off our uhaul that there was damage to the roof of the van when there was no damage to speak of that we had any part of. We didn’t even see them inspect the van at the first place and after all this we still got charged for gas after filled up to the amount we were told.

Elodie K. le

Évaluation :

Store manager was very friendly and knowledgeable. Great experience!

Robert E. le

Évaluation :

Nothing. Service was excellent

Karen G. le

Évaluation :

Rented the 9’ Cargo van to move into NYC- very helpful and reasonable- definitely recommend!!

Earl J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joanna S. le

Évaluation :

It’s in a good location, and the staff were helpful. It was easy and painless!

Bill E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christian J. le

Évaluation :

First the front desk gave me a key of the wrong truck and he told doesn't matter you can keep this one... he didn't even came with me just smoking his cigarette outside the office. After It's look like I got an accident or scratch on the truck at 5.30pm on the 10/28. I dropped off the truck at 3.00pm the man at the front desk didn't want to come and inspect the truck and told me "we will send you an email for the miles and I was good to go". Totally unprofessional and now Uhaul charged me $175. I always used Uhaul but this time not sure I will do it again. What a bad surprise to pay for something I didn't do it...

Kerra W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeff K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Leslie B. le

Évaluation :

There was no one in the office when we arrived. We had to wait about 15 minutes for the attendant to return to the office.

Scott P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Betsy W. le

Évaluation :

Mr. Edwards was a pleasure to deal with. Cheerful and helpful, and a good sense of humor. The manager is also pleasant. Being able to so easily rent a great pickup was a huge help to us. We'll be back soon! Thank you.

Robert T. le

Évaluation :

Vehicles should be parked with a little more space between them. They were spaced very tightly so that one couldn't even take the required picture properly without moving the vehicle first.

Evelyn E. le

Évaluation :

Wonderful experience! The van was great and the people at the office were so helpful. Would absolutely use again!

Andrew M. le

Évaluation :

Le client n'a pas laissé de commentaire.

George F. le

Évaluation :

Greg was very very courteous, very professional great job

malcolm J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Polina M. le

Évaluation :

Le client n'a pas laissé de commentaire.

David A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deborah H. le

Évaluation :

Every thing was very easy and smooth. My first time at this location 1 selleck street. Will do it again for sure!

Kevin H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laura R. le

Évaluation :

The representative was extremely helpful and personable.

Diego G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lance F. le

Évaluation :

Original location was Yankee Peddler on main st in Norwalk, ct. I made the reservation 2 days in advance. When I arrived to pick up the truck they didn't have the keys to it. So I used the Selleck st office instead,

Forly G. le

Évaluation :

Le client n'a pas laissé de commentaire.

John B. le

Évaluation :

It went smoothly. The van was new. Everything was great.

Dean K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lori H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen B. le

Évaluation :

Excellent as always. Outstanding personnel.

Camila I. le

Évaluation :

Le client n'a pas laissé de commentaire.

David B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrea S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dennis C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert D. le

Évaluation :

From start to finish this was a difficult rental. The office did not open on time the day of my rental; the Norwalk Police came to the office for some unknown reason and made me freeze while they did some work inside the office; the office was so busy no one was available to walk me through the truck operation; I saw immediately the truck was very well worn and had side panel damage( which I photographed); this truck has a transmission issue which doe not fully engage PARK (three times the truck began to roll backward after I put it into PARK) I have more concerns but the greatest one is the charge for DAMAGE i received after returning the truck.

fleuaie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

David C. le

Évaluation :

Get the e- mail straitened out

Luis L. le

Évaluation :

The staff are excellent and provide excellent customer service to my husband and I.

Polina M. le

Évaluation :

It is not a first time I rented truck from that location. You asking, what can we do to improve for the next customers? I would say, you already the best, I am very happy with customer service, with your van and trucks. Thank you so much.

Carolyn R. le

Évaluation :

The pickup process was difficult. The guy at the front was very confused.

Lori H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christopher T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan D. le

Évaluation :

Rod and Greg were Amazing! Moving is stressful. Their professionalism, efficiency and KINDNESS...made my day so much better. Thank you.

Ryan M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mohammad U. le

Évaluation :

Cut down the waiting time.

Rupesh D. le

Évaluation :

Le client n'a pas laissé de commentaire.